DOWNLOAD PDF BTEC LEVEL 3 TRAVEL AND TOURISM BOOK 1

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1 Chapter 1 : Gillian Dale (Author of Btec Level 3 National Travel and Tourism. Student Book 2) Buy BTEC Level 3 National Travel and Tourism Student Book 1 (Level 3 BTEC National Travel and Tourism) 1st Edition by Ms Gillian Dale (ISBN: ) from Amazon's Book Store. Learners are required to select two different types of leisure destinations, each in a different country in the European travel market and describe the factors and features that determine the appeal of the destinations ie accessibility, climate, attractions, cultural and economic. Learner must select their two destinations from the following types: The two destinations must be from a different type. Both destinations chosen must offer the opportunity to cover all aspects of the content for P3. When describing the appeal, learners must link this to specific visitor types, highlighting where the destinations have wide appeal to many types of visitor and also specific appeal for example lively nightlife for young people, safe beaches for families etc. M2 progresses naturally from P3. It requires learners to explain how the factors and features described in P3 appeal to different types of visitor for their two selected European leisure destinations. For both destinations learners should consider at least two different types of customer at this level. For example, Paris has lots of provision for school groups and has ample daytime activities from the cultural eg the Louvre to fun activities such as Disneyland Paris. In addition, in the summer a beach area is created on the banks of the river Seine. Travel time is short and can be very cost effective by coach or budget airline. There are three airports with public transport links which along with the metro, mean that a coach is not required once the city is reached. There is a good choice of budget-priced accommodation specifically for students and a range of low-priced fast food outlets. Paris can appeal equally to couples looking for something special and is widely acknowledged as being a romantic city, ideal for honeymooners or couples celebrating an anniversary. It is easily accessible by air by scheduled airline form many regional airports or by Eurostar, making it suitable for short breaks. Paris has a wide range of centrally-located quality accommodation, fine restaurants and international cabarets and entertainment. Couples can wander among the artists in Montmartre, browse through renowned art galleries, take in magnificent views from the top of the Eiffel Tower and relax on cruises on the river Seine. There are also exceptional shopping opportunities ranging from designer fashions to antiques. In order to achieve D1, learners must choose one of the destinations that they have examined in P3 and M2. They should recommend how the destination could appeal to a different type of visitors than it does currently, therefore increasing its overall appeal. For example, if learners selected Meribel, they could recommend activities that could take place in the winter that would attract non-skiing tourists. Page 1

2 Chapter 2 : BTEC Nationals Travel and Tourism () Pearson qualifications BTEC Level 3 National Travel and Tourism Student Book 1: Book 1 (Level 3 BTEC National Travel and Tourism) [Ms Gillian Dale] on theinnatdunvilla.com *FREE* shipping on qualifying offers. Describe the retail travel environment Roles of a retail travel agency The main task of retail travel agency is to supply the public the public with travel products and services. They do it on behalf of their suppliers. Basically we can say that a travel agency operators as a broker, bringing buyer and seller. There are eight types of retail travel agents: Independents, Multiples, E-agents, Homeworkers, Call Centres, Holiday Hypermarkets, Miniples and Consortia Independents â Independent travel agencies are single businesses that are not part of a chain and are often managed by the own. Classic Travel and Abbots Travel Multiple â Multiple travel agencies are travel agencies that are part of a national chain of retail outlets. Examples of multiple travel agents: TUI and Thomas Cook. E-Agents â E-agents are companies that specialise in selling holidays and other travel products via the internet. Examples of E-agents are: Examples of Homeworkers travel agencies are: Holiday Hypermarkets â are travel agencies that are in large premises and offer all products and services. An example of a holiday hypermarket is Thomas Cook Miniples â miniple travel agents have a small number of branches One or two and they are often located in a particular region of the country. Harridge business, Co-op and Dawson Sanderson Consortia â a group of independent travel agencies forming one large company under one name. An example of a consortium is World Choice Products and services Travel agents offer a wide range of products and services, they fall under eight categories: Information on holidays and travel â Travel agents offer this free service, asking customers who come into their stores if they need help or any assistance with enquiring about a booking past, present or future. All of the details which the customer requires are in the brochure and then booked through the travel agent. The three well known tour operators: Thomas Cook, Co-op travel and Thomson all do traditional package holidays. A dynamic package holiday is when the customer books all three components without the help of a travel agent, this affects travel agents as they are losing work and commission due to people being able to book their own package holidays on the internet. Kuoni offer the service of providing customers with a tailor-made holiday choice, allowing their customers to have the best kind of holiday on a personal level. Travel agents try to sell extra products so the customers do not have to worry about doing those things on their own and the agent will get some more commission. Many travel agencies manly named ones have a bureau du change in store making it easier for customers to change up their money without the hassle. Booking flights Scheduled flights â these are flights that are set to a timetable and often released 18 months before the flight actually takes off, no matter if the plane is half full it will depart. Scheduled flights are less likely to have delays unless for a good reason. Travel agents can book scheduled flights for customers on many different websites and systems. The agent can also amend the booking if the customer needs to go to that destination earlier or later than originally booked. Charter flights â these are flights which vary on seasons, there will more flights in the summer season daily sometimes three flights a day whereas in the winter season there may be only one flight a day to the destination. Charter flights are more likely to be delayed and the flight times may change a bit, also if the plane is not very filled up the plane may not even go. Travel agents can book charter flights for customers the same way they book scheduled flights through internet and systems on their computer. Easyjet, Monarch and Ryanair are some airlines that offer charter flights. Accommodation Travel agents can book accommodation for customers who come in requesting the agent just to book accommodation for them, the main board bases that travel agents book for customers are self-catering and all inclusive. Travel agents can book the accommodation for the customer via the internet or software systems on their computers. Links Travel agents need to have links with companies to be successful and to have competitive advantage over other travel agencies. The agents have to have links with: Accommodation providers â Travel agents have links with accommodation providers, whether it is with: The better the link between them to, the higher the commission rate will be. Travel agents may have links with some coach companies as well in case there is a big group booking or the customer wants to go on the free transfer included in the package holiday. Ancillary services Page 2

3 â travel agents have links with many companies that offer ancillary services, the main companies they do deals with are: Relationships Integrated â vertical and horizontal Integration occurs when organisations owns or controls a number of different linked business enterprises. Vertical integration occurs in the retail travel industry when a company controls more than one level of the distribution chain for products and services, in order to gain a competitive advantage over other retail travel organisations. Horizontal integration is when a company owns or controls other businesses at the same level of the distribution chain Agency agreements These agreements are conducted by travel agents on behalf of principals and are strictly controlled by individual agency agreements, as they may be selling different products for the same tour operator but there will be an agency agreement on each product. Preferred agents â travel agents may have a preferred agent they try to sell their products to the customers. Classic Travel in Loughton has three preferred agents: Club med, Sandals and Kuoni. These three have many booking from classic travel so they have put feature walls in the retail store in order to get more customers. The agents will also get higher commission levels if the holidays are sold a lot. This is a rough guide and depends on the agreement. Page 3

4 Chapter 3 : Notes book "BTEC Level 3 National Travel and Tourism" Gillian Dale - ISBN: - Stuvia P2, P3, M1, D1 - Business of Travel and Tourism BTEC Travel and Tourism Level 3 - The Business of Travel and Tourism - P2, P3, M1, D1 For P2, learners should describe the organisational and financial characteristics of two different types of travel and tourism organisations with different structures. Strong economic growth and healthy overseas trade increase. There is also emerging economies in the Middle East India and China ; during there has been a 3. However the recession has made business travel decrease as there is an increase in fuel charges and makes flying more expensive. Businesses have also made budget cuts and cut out unnecessary transport and transfers. The exchange rate also affects the global economy as if the pound gets devaluated; business people will not want to travel to the UK as it will work out expensive. Hilton hotels are also offering rooms at lower rates as they are competing with the cheaper hotels for the custom. Technology web and telephone conferencing, e-meetings and web based seminars: Telephone conferences are meetings where participants dial into a distributed telephone number and they can all hear each other. You may add your name as you contribute to the conference. Web conferences take place all over the internet and can incorporate sound and cameras or just talk by basic live messaging. E-meetings are very similar as it allows people to communicate over the internet. Web seminars - tutor and delegates are on-line at the same time and follow resources. Technology has affected the business travel operations as they are losing customers as more business workers can have meetings with other people in different locations without having to leave their office, meaning business travel agents are not getting as many bookings causing them to lose out on money. This could cause business travel agency to go out of business if they cannot afford to keep staff and a have premises. Technology is affecting the business travel environment in as it more accessible to easily research locations of business meetings, hotels and their amenities and facilities, review flight confirmations and timings. Terrorism always has a short term impact on travel, the impact normally last for months and then normal behaviour returns. When the London bombings occurred, the capital was only affected by a short period of time. Terrorism is a factor that always affects business travel agents as, if there is a terrorism act, the reason for the business trip might get cancelled or rearranged to a safer location meaning that the agents may lose out on money if the second destination is cheaper or have to turn away other customers if they are amending the other customers details. Even though the London riots is not an act of terrorism, it was one of the biggest travel disruptions in due to the fact the UK authorities was not prepared for that size attack and the amount of fire and violence occurred. Business customers who would be travelling into the UK and especially London for a business event would be cancelled as the safety of the customer is unsure. Health problems will stop people from entering the destination. Health epidemics affects business travel as it quite frankly stops business people from travelling to countries where they might need to attend for work related purposes. Health epidemics affect the business travel environment as business workers are not allowed to travel to areas where an important new customer offering a product is holding a conference but no one can attend it. Health epidemics also affect operational practices as the business agents have to amend lots of bookings or turn important clients away as they only specialise in business products and services in certain locations. Ebola affected the business travel environment as business employees were not allowed to travel to Guinea, Liberia and Sierra Leone because that is where the main outbreak of Ebola was. This affected the African business environment as there were a high number of reduced flights to those three destinations and could possibly been a loss of business trade. If a country is known to be unstable, the UK government will advise against travel to the area. At the beginning of May, over four hundred people were arrested in Burundi, Africa due to clashes between the protesters and the police. They are creating political unrest as they did not want the current president to run for the third term. Seven people died and 66 were injured during the first six days of the protest. It affects the business travel environment because it means less business customers are going to be travelling to the location where there is political unrest is occurring and it may take a few months or maybe years to get the location appealing for business customers to travel to. Distinction One The current business travel environment is stable and is growing year on year. There is a high yield in business travel money gained Page 4

5 is more than money spent. Even though it was over ten year, in, the spending by business travellers was higher than leisure travellers. This proves that business travel was popular back in times before the recession hit. When the recession hit, business customers affected the travel environment the most as in, a quarter of the high demands for flights were slashed as business workers were not flying away. The main flight paths that were affected was from the UK to anywhere in the EU. The recession also made business customers to fly economy rather than business class. The United Kingdom travel industry has listened to the complaints of business groups and has created a fast track scheme included China to pay for a 24 hour turnaround visa. Business travel agents are responding the current business challenges in many different ways. The agents are responding to the global economy by booking the business customers into lower class flights economy class, having a lower budget for hotel stays cutting down the amount that can be spent per night some customers may even be booked into lower class hotel chains e. Travelodge and Premier inn as they still offer business facilities Desk to work on and pay for Wi-Fi. The business customers may also be booked onto lower cost airline companies Ryanair as it is cheaper and the agents can get deals and contracts with the company to offer the best rates to the business customers and allows them to carry on in the tourism industry. Ryanair is the top low cost airline company that business customers use and enjoy the products and services the airline offers. Business travel agents are responding to the improvements of technology by making sure they can offer better deals for customers. They have also responded by improving their global booking system, for when a business customer is in a different location they can phone up the agents if amendments to their itineraries are required. The employees can do it their selves or if they have a personal assistant, they will book the business travel products and services required putting the agents out of work. Maybe in the future there will be no call for business travel agents to be placed inside the office building and resort to becoming an e-agent. Chapter 4 : Ray Youell (Author of Travel and Tourism for Btec National Level 3 Book 1) Here you'll find support for teaching and studying BTEC Nationals in Travel and Tourism. These vocational qualifications help level 3 students develop the practical knowledge, skills and understanding they need to prepare for their chosen career. Chapter 5 : BTEC LEVEL 3 TRAVEL AND TOURISM ASSIGNMENTS : Unit 10 - P4, M1 & D1 BTEC Level 3 National Travel and Tourism Student Book 1 by Gillian Dale,, available at Book Depository with free delivery worldwide. Chapter 6 : BTEC Level 3 National Travel and Tourism Student Book 1 : Gillian Dale : Travel agents get commission on products/services sold: 10% on package holidays and coach holidays, % on airline tickets, 9% on ferry bookings, 1% on travellers cheques, % on travel insurance and % on cruises. Chapter 7 : Travel and Tourism Books ebay BTEC and Heinemann have joined forces to bring students and tutors BTEC's own resources to accompany the new specification - from the BTEC team, for BTEC learners. Series: Level 3 BTEC National Travel and Tourism. Chapter 8 : BTEC Level 3 National Travel and Tourism Student Book 1 BTEC Level 3 Travel & Tourism. Key Features - BTEC Level 3 Student Books and Teaching Packs. Comprehensive coverage matched exactly to the latest () Edexcel. Chapter 9 : BTEC LEVEL 3 TRAVEL AND TOURISM ASSIGNMENTS : Unit 9 - P1 Page 5

6 BTEC Level 3 National Travel and Tourism Student Book 1 (Level 3 BTEC National Travel and Tourism) by Ms Gillian Dale Paperback  Sent from and sold by Amazon. FREE Delivery in the UK. Page 6