BOC Contacts. Gas Agents Manual 2009
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1 Gas Agents Manual What Can Gas Agent Services/Distributor Partner Team Staff Assist You With? New Zealand Customer Service Contact Numbers Australian Gas Agent Services Contact Numbers Australian Gas Agent Services Organisational Chart New Zealand Distributor Partner Team Organisational Chart Australian Gas & Gear Outlets New Zealand Gas & Gear Outlets 12 3 BOC Contacts
2 Providing the best service to you and your customers Your support as a BOC Gas Agent/Distributor Partner enables us to be one of the leading gas suppliers in the world. In recognition of this, BOC has a specially dedicated Gas Agent Services Team in Australia and a Distributor Partner Team in New Zealand to provide a better service to you and your customers. We are continually working to update our systems to make processing of documentation an easier task. Our staff aim to provide the best possible service with the most up-to-date information, especially when it comes to changes in products and systems. 3.1 what Can Gas Agent Services/Distributor Partner Team Staff Assist You With? The areas the Gas Agent Services/Distributor Partner Team staff can assist you with are: Opening new customer accounts. Account queries. Stock replenishment queries. Stationery orders. PartnerNet trouble shooting. Loading of accounts onto your Authority to Supply List (red book Australia only). Remuneration queries. Competitive price quotations. Other tasks conducted in the Gas Agent Services/ Distributor Partner Team are: Manual Docket Data entry. Customer Payment Processing. Entering of transport orders in the system. Gas Agent Activation. Fax Streaming (keeping Gas Agents informed). Cylinder Tracking. Technical enquiries. Recommended Special Pricing. Our staff are specifically trained to assist BOC Gas Agents/Distributor Partners and their needs. Customers who have specific product, technical or account enquires can contact our customer service team on in Australia or in New Zealand. 3.2 New Zealand Customer Service Contact Numbers Distributor Partner Team 998 Great South Road, Penrose Auckland, New Zealand Opening Times Monday to Friday See below Closed Weekends and Public Holidays Ph: Fax: After connecting press the following key: Press 1 Customer Service Team 7am 5pm PartnerNet Enquiries. Equipment Orders. Promotions. HSNO Enquiries. Gas Agent Compliance Review. Gas/Equipment Pricing. Technical Enquiries. Press 2 Customer Asset Team 7.30am 5pm Cylinder Pool Stock/Replenishment. Cylinder Tracking. Cylinder Pool Stocktakes. Gas Transport Orders. Gas Delivery Enquiries. Barcode/Scanning Issues. Press 3 Customer Account Centre 8am 5pm Opening New Customer Accounts. Account Queries. Stationery Orders. Authority to Supply List. Customer Payment / Processing. Courier Dockets. Emergency contact numbers New Zealand Call 111 (Police, Fire, Ambulance) or (BOC) 3.3 Australian Gas Agent Services Contact Numbers Gas Agent Services 1688 Ipswich Road Brisbane QLD 4106 Opening Times Monday to Friday: 7.30am 5.00pm Saturday: 8.00am 2.00pm (EST) Closed Sunday and Public Holidays Ph: Fax: Emergency contact numbers Australia Call 000 (Police, Fire, Ambulance) or (BOC) 9
3 3.4 Australian Gas Agent Services Organisational Chart Gas Agent Services Manager Team Manager Technical & Business Improvement Specialist GAS Service Contact Centre Specialist Agent Processing Specialist Transport Orders Agent Reconciliation Specialist 3.5 New Zealand Distributor Partner Team Organisational Chart Distributor Partner Co-Ordinator Customer Service Representative Customer Asset Management Representative Customer Asset Management Support Customer Account Centre Support Services Telephone Account Manager Industrial Products Account Manager 10
4 3.6 Australian Gas & Gear Outlets G&G CENTRE PHONE STREET ADDRESS SUBURB STATE PCODE CARINGBAH* (02) Erskine Rd CARINGBAH NSW 2229 ST MARYS (02) Forrester Rd ST MARYS NSW 2760 MARAYONG* (02) Lot 18 Vardys Rd MARAYONG NSW 2148 MASCOT* (02) Burrows Rd Sth ST PETERS NSW 2020 MINTO* (02) Cnr Ben Lomond Rd & Carey Grv MINTO NSW 2566 MOOREBANK* (02) Cnr Seton Rd & Regents Crs MOOREBANK NSW 2170 WETHERILL PARK* (02) Victoria St WETHERILL PARK NSW 2164 BROOKVALE* (02) Orchard Rd BROOKVALE NSW 2100 GOSFORD* (02) Manns Rd GOSFORD WEST NSW 2250 NEWCASTLE (02) A Elizabeth St TIGHES Hill NSW 2297 ORANGE* (02) Peisley St ORANGE NSW 2800 PORT KEMBLA (02) Five Islands Rd CRINGILA NSW 2501 TAMWORTH (02) Lot 27, Hargrave St TAMWORTH NSW 2340 CANBERRA (02) Barrier St FYSHWICK NSW 2609 MUSWELLBROOK (02) Lot 105 Carramere Rd MUSWELLBROOK NSW 2333 LISMORE (02) Snow St LISMORE NSW 2480 WAGGA WAGGA* (02) Hammond Ave WAGGA WAGGA NSW 2650 ROCKLEA* (07) Ipswich Rd ROCKLEA QLD 4106 VIRGINIA* (07) Cnr Sandgate Rd & Vauxhall St VIRGINIA QLD 4014 EMERALD (07) Cnr Daniel & Hicks Street EMERALD QLD 4720 BUNDABERG* (07) Enterprise Street BUNDABERG QLD 4670 BURLEIGH HEADS (07) Fremantle St BURLEIGH HEADS QLD 4220 CAIRNS* (07) Buchan St CAIRNS QLD 4870 GLADSTONE* (07) Red Rover Rd GLADSTONE QLD 4680 MACKAY (07) Maggiolo St PAGET QLD 4740 MT ISA (07) Lot 2, Traders Way MT ISA QLD 4825 SUNSHINE COAST (07) Robert St KUNDA PARK QLD 4556 ROCKHAMPTON* (07) Shop 3, 415 Yaamba Rd ROCKHAMPTON NORTH QLD 4701 LABRADOR (07) Telford Plc LABRADOR QLD 4215 TOOWOOMBA* (07) Taylor St TOOWOOMBA QLD 4350 TOWNSVILLE* (07) Ingham Rd. GARBUTT QLD 4814 PRESTON* (03) Bell St PRESTON VIC 3072 BROOKLYN* (03) Cnr Geelong Rd & Burgess St BROOKLYN VIC 3012 DANDENONG* (03) Greens Road DANDENONG VIC 3175 BAYSWATER* (03) Cnr Dorset Rd & Ramage St BAYSWATER VIC 3153 SOUTH MELBOURNE* (03) Cnr York & Cecil Sts SOUTH MELBOURNE VIC 3205 CAMPBELLFIELD (03) Cnr Leader & Scammel Sts CAMPBELLFIELD VIC 3061 BALLARAT* (03) Latrobe St West BALLARAT VIC 3350 BENDIGO* (03) Strickland Rd BENDIGO VIC 3550 GEELONG* (03) Thompsons Rd GEELONG NORTH VIC 3215 MILDURA* (03) Etiwanda Ave MILDURA VIC 3500 MOORABBIN (03) Cochranes Rd MOORABBIN VIC 3189 MORWELL (03) a Saskia Way MORWELL VIC 3840 WODONGA (02) b Osburn St WODONGA VIC 3690 SHEPPARTON (03) Benalla Rd SHEPPARTON VIC 3630 HOBART* (03) Derwent Park Rd DERWENT PARK TAS 7009 LAUNCESTON * (03) Invermay Rd INVERMAY TAS 7248 DEVONPORT* (03) Don Rd DEVONPORT TAS 7310 GEORGE TOWN (03) Main Road GEORGE TOWN TAS 7253 (continued next page) 11
5 3.6 Australian Gas & Gear Outlets (continued) LONSDALE* (08) O Sullivan Beach Rd LONSDALE SA 5160 MILE END* (08) South Rd, Mile End MILE END SA 5031 ATHOL PARK* (08) Grand Junction Rd ATHOL PARK SA 5013 WHYALLA (08) McBryde Terrace WHYALLA SA 5600 MOUNT GAMBIER (08) Graham Rd MOUNT GAMBIER SA 5290 ROXBY DOWNS (08) Yudnamatana St OLYMPIC DAM SA 5725 ALICE SPRINGS (08) Elder St ALICE SPRINGS NT 0870 DARWIN (08) Lot 1227, Winnellie Rd WINNELLIE NT 0820 CANNING VALE (08) Baile Rd CANNING VALE WA 6155 MALAGA* (08) Kent Way MALAGA WA 6062 WELSHPOOL (08) Welshpool Road WELSHPOOL WA 6106 BUNBURY (08) Proffit St BUNBURY WA 6230 GERALDTON (08) Place Road GERALDTON WA 6530 KALGOORLIE (08) Great Eastern Hwy KALGOORLIE WA 6430 KARRATHA (08) Croydon Rd. KARRATHA WA 6714 PORT HEDLAND (08) Peawah St WEDGEFIELD WA 6722 *Refrigerant gas and equipment sold at these Gas & Gear stores. 3.7 New Zealand Gas & Gear Outlets G&G CENTRE PHONE STREET ADDRESS SUBURB WHANGAREI Rewarewa Road WHANGAREI NZ Nth PENROSE Great South Road PENROSE NZ Nth TAMAKI EAST Allens Road EAST TAMAKI NZ Nth HAMILTON Sunshine Ave TERAPA NZ Nth NORTH SHORE Unit C, 21 Porana Road GLENFIELD NZ Nth ROTORUA Riri Street ROTORUA NZ Nth TAURANGA Cnr Hewletts Rd and Waimarie St TAURANGA NZ Nth AUCKLAND WEST Rosebank Rd AVONDALE NZ Nth NEW PLYMOUTH Cnr Molesworth & Grover Sts NEW PLYMOUTH NZ Nth NAPIER Wakefield St ONEKAWA NZ Nth GISBOURNE Lytton Road GISBORNE NZ Sth PALMERSTON NORTH Tremaine Avenue PALMERSTON NORTH NZ Nth LOWER HUTT Seaview Road SEAVIEW NZ Nth CHRISTCHURCH Epsom Road SOCKBURN NZ Sth TIMARU Hilton Highway WASHDYKE NZ Sth NELSON St Vincent St NELSON NZ Sth BLENHEIM Cnr Park Trce & Redwood St BLENHEIM NZ Sth GREYMOUTH William Street GREYMOUTH NZ Sth DUNEDIN Orari Street DUNEDIN NZ Sth INVERCARGILL Bond Street INVERCARGILL NZ Sth In New Zealand, dependant on local need, refrigerant gas and equipment may be stocked in your local Gas & Gear. Please contact your local store for more information. 12
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