btre AVIATION STATISTICS Airline On Time Performance 2006 OTP 41

Transcription

1 Bureau of Transport and Regional Economics btre AVIATION STATISTICS Airline On Time Performance 2006 OTP 41

2 BTRE AVIATION STATISTICS OTP 41 Commonwealth of Australia 2007 ISSN This work is copyright and the data contained in this publication should not be reproduced or used in any form without acknowledgement. Enquiries Bureau of Transport and Regional Economics GPO Box 501 Canberra ACT 2601 Telephone: Facsimile: Website: This publication can be downloaded from the BTRE website. A spreadsheet of the time-series data is also available at Disclaimers The BTRE seeks to publish its work to the highest professional standards. However, it cannot accept responsibility for any consequences arising from the use of information herein. Readers should rely on their own skill and judgment in applying any information or analysis to particular issues or circumstances. ii

3 Foreword FOREWORD In late 2003, the Bureau of Transport and Regional Economics (BTRE) established an agreement with major Australian airlines to report domestic aviation on time performance statistics. Qantas, QantasLink, Regional Express, Skywest Airlines and Virgin Blue agreed to report monthly on time performance statistics to BTRE from November Jetstar, which commenced operations on 25 May 2004, is also now participating. Macair, who commenced reporting in July 2005, only supply total network data as they have no competitive routes. Ozjet reported airline on time performance during the period January March 2006 only. The purpose of collecting and publishing this information is to monitor overall industry and individual airline performance on punctuality and to allow consumers of air travel to make informed decisions when planning air travel. performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. In 2006 there were 49 routes which met this definition, however, over time routes which meet this definition may change as airline networks and traffic levels vary. Airlines also report overall monthly network performance. Total industry figures refer to all services operated by reporting airlines only. This currently represents over 95 per cent of scheduled aviation services in Australia. The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Virgin Blue, Regional Express, Skywest, Macair and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews. Reports are published monthly on the BTRE web site. After collection of initial data, aggregate reports are subject to internal audit by participating airlines prior to publication. This report collates data for the total industry and individual routes and airports for the year ended 31 December Definitions relating to on time performance are provided at the end of this report. Detailed time series data is available in Microsoft Excel spreadsheet format from the BTRE web site at iii

4 BTRE AVIATION STATISTICS OTP 41 Bureau of Transport and Regional Economics GPO Box 501 Canberra ACT 2601 Telephone: Facsimile: Website: iv

5 Contents CONTENTS Industry performance... 1 Individual routes...3 Airports...13 Definitions...19 v

6 BTRE AVIATION STATISTICS OTP 41 This page is intentionally left blank. vi

7 Industry Performance INDUSTRY PERFORMANCE Airline on time performance over all routes operated by airlines participating in on time performance reporting (i.e. Jetstar, Macair, Ozjet, Qantas, QantasLink, Regional Express, Skywest Airlines and Virgin Blue), averaged 87.3 per cent in terms of on time departures and 86.1 per cent for on time arrivals for the year ended 31 December Cancellations averaged 0.9 per cent of all scheduled flights. The highest level of on time performance was recorded in February, with 90.1 per cent in terms of departures on time and October, with 89.0 per cent in terms of arrivals on time. The lowest percentage of cancellations was recorded in October and November, with 0.5 per cent of scheduled flights cancelled. The lowest level of on time performance was recorded in July with 82.6 per cent of departures and 81.3 per cent of arrivals being on time. The highest percentage of cancellations was recorded in June, with 1.7 per cent of scheduled flights cancelled. performance total industry for the year ending 31 December 2006 Jetstar Macair Qantas Qantas Link Regional Express Skywest Virgin All Airlines Blue Sectors Scheduled 48,863 15, ,782 97,497 61,823 11, , ,798 Sectors Flown 48,599 15, ,543 96,649 61,656 11, , ,809 On Time Departures 41,246 12, ,403 83,838 54,571 9,760 95, ,865 On Time Arrivals 40,749 12, ,960 81,393 52,328 9,202 94, ,128 Cancellations , ,989 On Time Departures (%) On Time Arrivals (%) Cancellations (%)

8 BTRE AVIATION STATISTICS OTP 41 ON TIME DEPARTURES TOTAL INDUSTRY 100% 95% 90% Departures On Time 85% 80% 75% 70% 65% Jan-06 Feb-06 All Airlines Jetstar Qantas QantasLink Regional Express Skywest Virgin Blue Macair Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Month ON TIME ARRIVALS TOTAL INDUSTRY 100% 95% 90% Arrivals On Time 85% 80% 75% 70% 65% Jan-06 All Airlines Jetstar Qantas QantasLink Regional Express Skywest Virgin Blue Macair Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Month CANCELLATIONS TOTAL INDUSTRY 4.0% All Airlines Jetstar 3.5% 3.0% Skywest Jan 5.8% Skywest Apr 4.8% Qantas QantasLink Regional Express Skywest Virgin Blue Macair 2.5% Cancellations 2.0% 1.5% 1.0% 0.5% 0.0% Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Month 2

9 Contents INDIVIDUAL ROUTES performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. In 2006 there were 49 routes which met this definition, however, over time routes which meet this definition may change as airline networks and traffic levels vary. Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Adelaide-Brisbane Jetstar % % 1 0.3% Qantas % % 0 0.0% Virgin Blue % % 3 0.3% All Airlines % % 4 0.2% Adelaide-Canberra Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Adelaide-Gold Coast Jetstar % % 1 0.4% Virgin Blue % % 3 0.6% All Airlines % % 4 0.5% Adelaide-Melbourne Qantas % % % Virgin Blue % % % All Airlines % % % Adelaide-Perth Qantas % % 9 0.6% Virgin Blue % % 0 0.0% All Airlines % % 9 0.5% Adelaide-Port Lincoln QantasLink % % 4 0.8% Regional Express % % 1 0.1% All Airlines % % 5 0.4% Adelaide-Sydney Jetstar % % 0 0.0% Qantas % % % Virgin Blue % % 8 0.4% All Airlines % % % Albury-Sydney QantasLink % % 7 0.5% Regional Express % % 4 0.3% All Airlines % % % 3

10 BTRE AVIATION STATISTICS OTP 41 4 Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Ballina-Sydney Jetstar % % 7 1.6% Regional Express % % 0 0.0% Virgin Blue % % 4 0.9% All Airlines % % % Brisbane-Adelaide Jetstar % % 0 0.0% Qantas % % 0 0.0% Virgin Blue % % 2 0.2% All Airlines % % 2 0.1% Brisbane-Cairns Jetstar % % 2 0.2% Qantas % % 3 0.2% Virgin Blue % % 2 0.1% All Airlines % % 7 0.2% Brisbane-Canberra Qantas % % 3 0.2% QantasLink % % 4 1.5% Virgin Blue % % 0 0.0% All Airlines % % 7 0.3% Brisbane-Darwin Jetstar % % 0 0.0% Qantas % % 2 0.5% Virgin Blue % % 1 0.3% All Airlines % % 3 0.3% Brisbane-Hamilton Island Jetstar % % 0 0.0% Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Brisbane-Hobart Jetstar % % 1 0.6% Virgin Blue % % 1 0.3% All Airlines % % 2 0.4% Brisbane-Mackay Jetstar % % 3 0.3% Qantas % % 0 0.0% QantasLink % % 0 0.0% Virgin Blue % % 2 0.2% All Airlines % % 5 0.2% Brisbane-Melbourne Qantas % % % Virgin Blue % % % All Airlines % % % Brisbane-Newcastle Jetstar % % 0 0.0% QantasLink % % 5 0.9% Virgin Blue % % 1 0.2% All Airlines % % 6 0.3%

11 Individual Routes sched. flown no. % no. % no. % Brisbane-Perth Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Brisbane-Proserpine Jetstar % % 1 0.3% Virgin Blue % % 0 0.0% All Airlines % % 1 0.1% Brisbane-Rockhampton Jetstar % % 0 0.0% QantasLink % % % Virgin Blue % % 0 0.0% All Airlines % % % Brisbane-Sydney Qantas % % % Virgin Blue % % % All Airlines % % % Brisbane-Townsville Jetstar % % 2 0.5% Qantas % % % Virgin Blue % % 2 0.2% All Airlines % % % Broome-Perth Qantas % % 4 1.0% QantasLink % % 3 1.1% Skywest % % 4 1.4% Virgin Blue % % 0 0.0% All Airlines % % % Burnie-Melbourne QantasLink % % 5 3.0% Regional Express % % 0 0.0% All Airlines % % 5 1.5% January 2006 to June 2006 data only. Sectors departures arrivals Cancellations Cairns-Brisbane Jetstar % % 1 0.1% Qantas % % 7 0.5% Virgin Blue % % 4 0.3% All Airlines % % % Cairns-Melbourne Jetstar % % 1 0.2% Qantas % % 2 0.5% Virgin Blue % % 2 0.3% All Airlines % % 5 0.3% Cairns-Sydney Jetstar % % 2 0.4% Qantas % % 5 0.4% Virgin Blue % % 5 0.5% All Airlines % % % 5

12 BTRE AVIATION STATISTICS OTP 41 6 Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Canberra-Adelaide Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Canberra-Brisbane Qantas % % 5 0.4% QantasLink % % 8 3.0% Virgin Blue % % 3 0.3% All Airlines % % % Canberra-Melbourne Qantas % % % QantasLink % % % Virgin Blue % % % All Airlines % % % Coffs Harbour-Sydney QantasLink % % 7 0.4% Virgin Blue % % 5 0.7% All Airlines % % % Darwin-Brisbane Jetstar % % 0 0.0% Qantas % % 2 0.5% Virgin Blue % % 1 0.3% All Airlines % % 3 0.3% Darwin-Melbourne Jetstar % % 0 0.0% Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Dubbo-Sydney QantasLink % % % Regional Express % % 3 0.2% All Airlines % % % Gold Coast-Adelaide Jetstar % % 0 0.0% Virgin Blue % % 3 0.6% All Airlines % % 3 0.4% Gold Coast-Melbourne Jetstar % % % Virgin Blue % % % All Airlines % % % Gold Coast-Sydney Jetstar % % % Qantas % % 0 0.0% Virgin Blue % % % All Airlines % % % Hamilton Island-Brisbane Jetstar % % 1 0.3% Qantas % % 0 0.0% Virgin Blue % % 3 0.8% All Airlines % % 4 0.5%

13 Individual Routes sched. flown no. % no. % no. % Hervey Bay-Sydney Jetstar % % 1 0.5% Virgin Blue % % 1 0.3% All Airlines % % 2 0.4% Hobart-Brisbane Jetstar % % 2 1.2% Virgin Blue % % 1 0.3% All Airlines % % 3 0.6% Hobart-Melbourne Jetstar % % 4 0.3% Qantas % % 0 0.0% Virgin Blue % % 1 0.1% All Airlines % % 5 0.1% Hobart-Sydney Jetstar % % 0 0.0% Qantas % % 0 0.0% Virgin Blue % % 2 0.3% All Airlines % % 2 0.1% Kalgoorlie-Perth Qantas % % 2 0.3% QantasLink % % 5 1.3% Skywest % % % All Airlines % % % Karratha-Perth Qantas % % % QantasLink % % % Skywest % % % All Airlines % % % January 2006 to September 2006 data only. Sectors departures arrivals Cancellations Launceston-Melbourne Jetstar % % % Qantas % % 0 0.0% QantasLink % % 1 0.3% Virgin Blue % % 4 0.3% All Airlines % % % Launceston-Sydney Jetstar % % 1 0.3% Virgin Blue % % 1 0.3% All Airlines % % 2 0.3% Mackay-Brisbane Jetstar % % 4 0.4% Qantas % % 0 0.0% QantasLink % % 2 0.3% Virgin Blue % % 1 0.1% All Airlines % % 7 0.3% Maroochydore-Melbourne Jetstar % % 2 0.3% Virgin Blue % % 5 0.7% All Airlines % % 7 0.5% 7

14 BTRE AVIATION STATISTICS OTP 41 8 Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Maroochydore-Sydney Jetstar % % 5 0.5% Virgin Blue % % 3 0.6% All Airlines % % 8 0.5% Melbourne-Adelaide Qantas % % % Virgin Blue % % % All Airlines % % % Melbourne-Brisbane Qantas % % % Virgin Blue % % % All Airlines % % % Melbourne-Burnie QantasLink % % 3 1.7% Regional Express % % 0 0.0% All Airlines % % 3 0.9% Melbourne-Cairns Jetstar % % 1 0.2% Qantas % % 1 0.3% Virgin Blue % % 3 0.4% All Airlines % % 5 0.3% Melbourne-Canberra Qantas % % % QantasLink % % % Virgin Blue % % % All Airlines % % % Melbourne-Darwin Jetstar % % 1 0.5% Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 1 0.2% Melbourne-Gold Coast Jetstar % % % Virgin Blue % % % All Airlines % % % Melbourne-Hobart Jetstar % % 6 0.4% Qantas % % 0 0.0% Virgin Blue % % 3 0.2% All Airlines % % 9 0.2% Melbourne-Launceston Jetstar % % % Qantas % % 0 0.0% QantasLink % % 0 0.0% Virgin Blue % % 2 0.1% All Airlines % % % Melbourne-Maroochydore Jetstar % % 1 0.1% Virgin Blue % % 4 0.5% All Airlines % % 5 0.3%

15 Individual Routes Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Melbourne-Mildura Qantas % 0 0.0% 0 0.0% QantasLink % % % Regional Express % % 2 0.2% All Airlines % % % Melbourne-Newcastle Jetstar % % 0 0.0% QantasLink % % 7 0.8% Virgin Blue % % 1 0.3% All Airlines % % 8 0.4% Melbourne-Perth Qantas % % % Virgin Blue % % 4 0.3% All Airlines % % % Melbourne-Sydney Ozjet % % 1 0.4% Qantas % % % Virgin Blue % % % All Airlines % % % Mildura-Melbourne Qantas % % 0 0.0% QantasLink % % % Regional Express % % 2 0.2% All Airlines % % % Newcastle-Brisbane Jetstar % % 0 0.0% QantasLink % % 6 1.0% Virgin Blue % % 4 0.8% All Airlines % % % Newcastle-Melbourne Jetstar % % 1 0.1% QantasLink % % 6 0.7% Virgin Blue % % 1 0.3% All Airlines % % 8 0.4% Perth-Adelaide Qantas % % 4 0.3% Virgin Blue % % 1 0.2% All Airlines % % 5 0.3% Perth-Brisbane Qantas % % 2 0.2% Virgin Blue % % 0 0.0% All Airlines % % 2 0.1% Perth-Broome Qantas % % 1 0.3% QantasLink % % 5 1.7% Skywest % % 5 1.7% Virgin Blue % % 0 0.0% All Airlines % % % 9

16 BTRE AVIATION STATISTICS OTP sched. flown no. % no. % no. % Perth-Kalgoorlie Qantas % % 1 0.2% QantasLink % % 5 1.3% Skywest % % % All Airlines % % % Perth-Karratha Qantas % % % QantasLink % % % Skywest % % 6 5.2% All Airlines % % % Perth-Melbourne Qantas % % % Virgin Blue % % 5 0.3% All Airlines % % % Perth-Port Hedland QantasLink % % 3 0.4% Skywest % % % All Airlines % % % Perth-Sydney Qantas % % 9 0.5% Virgin Blue % % 2 0.2% All Airlines % % % Port Hedland-Perth QantasLink % % 4 0.5% Skywest % % 9 9.9% All Airlines % % % Port Lincoln-Adelaide QantasLink % % 5 1.0% Regional Express % % 1 0.1% All Airlines % % 6 0.5% January 2006 to June 2006 data only. Sectors departures arrivals Cancellations Proserpine-Brisbane Jetstar % % 2 0.5% Virgin Blue % % 0 0.0% All Airlines % % 2 0.3% Rockhampton-Brisbane Jetstar % % 0 0.0% QantasLink % % % Virgin Blue % % 0 0.0% All Airlines % % % Sydney-Adelaide Jetstar % % 0 0.0% Qantas % % % Virgin Blue % % 7 0.4% All Airlines % % % Sydney-Albury QantasLink % % 6 0.4% Regional Express % % 4 0.3% All Airlines % % %

17 Individual Routes Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Sydney-Ballina Jetstar % % 3 0.7% Regional Express % % 0 0.0% Virgin Blue % % 1 0.2% All Airlines % % 4 0.2% Sydney-Brisbane Qantas % % % Virgin Blue % % % All Airlines % % % Sydney-Cairns Jetstar % % 1 0.2% Qantas % % 3 0.3% Virgin Blue % % 2 0.2% All Airlines % % 6 0.2% Sydney-Coffs Harbour QantasLink % % 2 0.1% Virgin Blue % % 2 0.3% All Airlines % % 4 0.2% Sydney-Dubbo QantasLink % % 9 0.6% Regional Express % % 3 0.2% All Airlines % % % Sydney-Gold Coast Jetstar % % % Qantas % % 0 0.0% Virgin Blue % % % All Airlines % % % Sydney-Hervey Bay Jetstar % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Sydney-Hobart Jetstar % % 0 0.0% Qantas % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Sydney-Launceston Jetstar % % 0 0.0% Virgin Blue % % 0 0.0% All Airlines % % 0 0.0% Sydney-Maroochydore Jetstar % % 4 0.4% Virgin Blue % % 2 0.4% All Airlines % % 6 0.4% Sydney-Melbourne Ozjet % % 3 1.1% Qantas % % % Virgin Blue % % % All Airlines % % % 11

18 BTRE AVIATION STATISTICS OTP 41 Sectors departures arrivals Cancellations sched. flown no. % no. % no. % Sydney-Perth Qantas % % 2 0.1% Virgin Blue % % 2 0.2% All Airlines % % 4 0.1% Sydney-Townsville Jetstar % % 1 0.5% Qantas % % 1 0.8% Virgin Blue % % 1 0.3% All Airlines % % 3 0.4% Sydney-Wagga Wagga QantasLink % % % Regional Express % % 8 0.5% All Airlines % % % Townsville-Brisbane Jetstar % % 2 0.5% Qantas % % % Virgin Blue % % 3 0.3% All Airlines % % % Townsville-Sydney Jetstar % % 1 0.5% Qantas % % 1 0.8% Virgin Blue % % 1 0.3% All Airlines % % 3 0.4% Wagga Wagga-Sydney QantasLink % % % Regional Express % % 8 0.5% All Airlines % % % 12

19 Individual Routes AIRPORTS performance is reported for all routes which are flown by two or more airlines where the passenger load averages over 8,000 passengers per month. The following data reports by airport against flights operated on those routes only. Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Adelaide Airport Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Brisbane, Canberra, Gold Coast, Melbourne, Perth and Sydney. Albury Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Ballina Airport Jetstar Regional Express Virgin Blue All Airlines Relates to services to and from Sydney only. Brisbane Airport Jetstar Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Cairns, Canberra, Darwin, Hamilton Island, Hobart, Mackay, Melbourne, Newcastle, Proserpine, Rockhampton, Sydney and Townsville. Broome Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Perth only. 13

20 BTRE AVIATION STATISTICS OTP 41 Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Burnie Airport QantasLink Regional Express All Airlines Relates to services to and from Melbourne only. January 2006 to June 2006 data only. Cairns Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. Canberra Airport Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane and Melbourne. Coffs Harbour Airport QantasLink Virgin Blue All Airlines Relates to services to and from Sydney only. Darwin Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. Dubbo Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Gold Coast Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Adelaide, Melbourne and Sydney. 14

21 Individual Routes Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Hamilton Island Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane only. Hervey Bay Airport Jetstar Virgin Blue All Airlines Relates to services to and from Sydney only. Hobart Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. Kalgoorlie Airport Qantas QantasLink Skywest All Airlines Relates to services to and from Perth only. Karratha Airport Qantas QantasLink Skywest All Airlines Relates to services to and from Perth only. January 2006 to September 2006 data only. Launceston Airport Jetstar Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Mackay Airport Jetstar Qantas QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Maroochydore Airport Jetstar Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. 15

22 BTRE AVIATION STATISTICS OTP 41 Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Melbourne Airport Jetstar Qantas QantasLink Regional Express Virgin Blue Ozjet All Airlines Relates to services to and from Adelaide, Brisbane, Burnie, Cairns, Canberra, Darwin, Gold Coast, Hobart, Launceston, Maroochydore, Mildura, Newcastle, Perth and Sydney. Mildura Airport QantasLink Regional Express All Airlines Relates to services to and from Melbourne only. Newcastle Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane and Melbourne. Perth Airport Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Broome, Kalgoorlie, Melbourne, Port Hedland and Sydney. Port Hedland Airport QantasLink Skywest All Airlines Relates to services to and from Perth only. Port Lincoln Airport QantasLink Regional express All Airlines Relates to services to and from Adelaide only. January 2006 to June 2006 data only. Proserpine Airport Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. 16

23 Individual Routes Sectors Flown Departures No. on Time % on Time Sectors Flown Arrivals No. on Time % on Time Rockhampton Airport Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Sydney Airport Jetstar Qantas QantasLink Regional Express Virgin Blue Ozjet All Airlines Relates to services to and from Adelaide, Albury, Ballina, Brisbane, Cairns, Canberra, Coffs Harbour, Darwin, Dubbo, Hervey Bay, Gold Coast, Maroochydore, Melbourne, Perth, Townsville and Wagga Wagga. Townsville Airport Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane and Sydney. Wagga Wagga Airport QantasLink Regional Express All Airlines Relates to services to and from Sydney only. 17

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25 Individual Routes DEFINITIONS departure arrival Cancellation departure percentage arrival percentage Cancellation percentage A flight departure is counted as "on time" if it departs the gate within 15 minutes of the scheduled departure time shown in the carriers' schedule. A flight arrival is counted as "on time" if it arrived at the gate within 15 minutes of the scheduled arrival time shown in the carriers' schedule. Neither diverted nor cancelled flights count as on time. A flight is regarded as a cancellation if it is cancelled or rescheduled less than 7 days prior to its scheduled departure time. The percentage of on time departures is measured against the number of departures operated on any particular sector. The percentage of on time arrivals is measured against the number of arrivals operated on any particular sector. The percentage of cancellations is measured against the number of services scheduled on any particular sector. 19