AVIATION STATISTICS. Airline On Time Performance. March 2009 OTP 72

Transcription

1 AVIATION STATISTICS Airline Performance March 2009 OTP 72

2 Commonwealth of Australia 2009 ISSN This work is copyright and the data contained in this publication should not be reproduced or used in any form without acknowledgement. Enquiries Bureau of Infrastructure, Transport and Regional Economics GPO Box 501 Canberra ACT 2601 Telephone: Facsimile: Website: This publication, including a spreadsheet of the time series data, can be downloaded from the BITRE website: Disclaimers BITRE seeks to publish its work to the highest professional standards. However, it cannot accept responsibility for any consequences arising from the use of information herein. Readers should rely on their own skill and judgment in applying any information or analysis to particular issues or circumstances. ii

3 Foreword The Bureau of Infrastructure, Transport and Regional Economics (BITRE) monitors the punctuality and reliability of major domestic airlines operating between Australian airports. The purpose of this is to allow for evaluation of overall industry and individual airline performance, so that consumers of air travel can make informed decisions. The following domestic airlines report this data monthly to the BITRE: Jetstar, Qantas, QantasLink, Regional Express, Skywest Airlines, Tiger Airways, and Virgin Blue. Data has been gathered since November 2003, although some airlines commenced reporting since then, including Jetstar which first reported in May 2004, MacAir in July 2005 and Tiger Airways in April MacAir ceased operations in February 2009 and data was not received for December 2008 onwards. Information presented in this report is for Australian domestic routes for which the passenger load averaged 8000 or more passengers per month over the previous six months, and where two or more airlines operated in competition on those routes. There were 49 routes that met this definition in March Over time, routes which meet these criteria change as airline networks and traffic levels vary. Participating airlines report their overall monthly network performance where this is possible. Total industry figures encompass all services operated by reporting airlines only. These airlines collectively carried over 95 per cent of total domestic passengers (regular public transport only) in The method of capturing on time performance varies between airlines utilising different recording systems. Jetstar and Qantas jet aircraft use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance. Regional Express, Skywest, Tiger Airways, Virgin Blue and the Qantas non-jet fleet record on time performance manually using records from pilots, gate agents and/or ground crews. After initial data is collected, aggregate reports are audited internally by participating airlines prior to publication. Reports and detailed time series data in Microsoft Excel spreadsheet format are available from the BITRE website at: iii

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5 Contents... Page Industry performance... 1 Individual routes... 9 Airports Definitions v

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7 Industry performance For March 2009, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Skywest Airlines, Tiger Airways and Virgin Blue) averaged 86.9 per cent for on time departures, and 86.0 per cent for on time arrivals. Cancellations represented 1.3 per cent of all scheduled flights. The equivalent figures for March 2008 were 83.8 per cent for departures, 82.0 per cent for arrivals and 1.1 per cent for cancellations. The long term average performance for all routes since reporting commenced in November 2003 is 84.9 per cent for on time departures and 83.7 per cent for on time arrivals. Cancellations average 1.2 per cent of all scheduled flights. Of the major domestic airlines, Qantas achieved the highest level of on time departures for March 2009 at 90.0 per cent, followed by Virgin Blue at 88.4 per cent, Jetstar at 82.1 per cent and Tiger Airways at 73.0 per cent. The regional airlines were led by Skywest at 89.6 per cent, Regional Express at 86.3 per cent and QantasLink at 86.2 per cent. Qantas also achieved the highest on time arrivals among the major domestic airlines at 90.3 per cent, followed by Virgin Blue at 87.5 per cent, Jetstar at 83.9 per cent and Tiger Airways at 74.6 per cent. Skywest was the best performing regional airline for on time arrivals at 90.1 per cent, followed by QantasLink at 83.2 per cent and Regional Express at 82.2 per cent. Qantas had the highest percentage of cancellations for March 2009 at 2.2 per cent, while Regional Express recorded a cancellation rate of 0.1 per cent. Of the 49 routes which met the criteria for on time performance reporting in March 2009, the Townsville-Sydney route had the highest percentage of on time departures (96.2 per cent), while the Launceston-Sydney route had the lowest (66.1 per cent). On time arrivals were highest on the Cairns-Sydney route (96.3 per cent) and lowest on the Ballina Sydney route (74.1 per cent). Cancellations were highest on the Perth-Karratha route at 9.7 per cent, followed by Karratha-Perth at 9.1 per cent, Maroochydore-Melbourne at 5.1 per cent, Maroochydore- Sydney at 5.0 per cent and Newman-Perth at 4.7 per cent. Townsville Airport recorded the highest percentage of on time departures (93.2 per cent), while Ballina Airport recorded the lowest (76.9 per cent). Townsville Airport also recorded the highest percentage of on time arrivals (93.9 per cent), while Coffs Harbour Airport recorded the lowest (75.0 per cent). 1

8 BITRE Aviation Statistics OTP 72 Table 1 On time performance for March 2009 Total Industry Sectors Cancellations Scheduled Flown No. % No. % No. % Jetstar Qantas QantasLink Regional Express Skywest Tiger Airways Virgin Blue All Airlines Total airline network data (including routes not shown in this report). 2. Tiger Airways began reporting in April Table 2 Top ten routes for on time performance for March 2009 (participating airlines only) Route (%) Route (%) Townsville-Sydney 96.2 Cairns-Sydney 96.3 Cairns-Sydney 94.9 Hobart-Sydney 94.8 Adelaide-Sydney 92.9 Sydney-Adelaide 94.7 Canberra-Brisbane 92.9 Sydney-Townsville 94.4 Cairns-Brisbane 92.8 Sydney-Cairns 94.0 Townsville-Brisbane 92.7 Brisbane-Townsville 93.8 Sydney-Townsville 92.6 Cairns-Brisbane 93.7 Sydney-Adelaide 92.2 Townsville-Brisbane 93.5 Sydney-Cairns 92.1 Alice Springs-Melbourne 93.2 Brisbane-Melbourne 92.1 Townsville-Sydney 92.5 Table 3 Top ten airports for on time performance for March 2009 (participating airlines and reported routes only) Airport (%) Airport (%) Townsville 93.2 Townsville 93.9 Cairns 91.7 Hervey Bay 91.8 Canberra 90.4 Hamilton Island 91.7 Proserpine 90.3 Cairns 90.5 Darwin 90.2 Proserpine 90.3 Kalgoorlie 89.7 Kalgoorlie 89.8 Karratha 89.6 Hobart 89.5 Dubbo 89.5 Dubbo 89.2 Wagga Wagga 89.4 Brisbane 88.4 Hobart 88.5 Adelaide

9 Industry performance Total industry on time performance Figure 1 On time performance (by month from March 2006) Total Industry s/ on time (p per cent) Cancellations (per cen nt) M ar-06 Apr-06 A Ma Ju J Au Se ay-06 un-06 Jul-06 ug-06 ep-06 Oct-06 O No De Ja Fe M A Ma Ju ov-06 ec-06 an-07 eb-07 ar-07 Apr-07 J Au Se ay-07 un-07 Jul-07 ug-07 ep-07 Oct-07 O No De Ja Fe M ov-07 ec-07 an-08 eb-08 ar-08 Apr-08 ay-08 un-08 Jul-08 ug-08 ep-08 Oct-08 ov-08 ec-08 an-09 eb-09 ar-09 Arrival A Ma Ju J Au Se O No De Ja Fe M Cancellations Figure 2 on time (by month from March 2008) 90 on time (per cent) Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 All Airlines Jetstar Macair Qantas QantasLink Regional Express Skywest Tiger Airways Virgin Blue No data received from MacAir for December 2008 and onwards. Operations ceased in February Tiger Airways began reporting in April

10 BITRE Aviation Statistics OTP 72 Figure 3 on time (by month from March 2008) 90 ime (per cent) on t Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 All Airlines Jetstar Macair Qantas QantasLink Regional Express Skywest Tiger Airways Virgin Blue No data received from MacAir for December 2008 and onwards. Operations ceased in February Tiger Airways began reporting in April Figure 4 Cancellations (by month from March 2008) 8.0 MacAir: Apr 08 = 28.2%, Jun 08 = 7.9%, Jul 08 = 10.1%, Nov 08 = 10.4% llations (per cent) Cance Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 All Airlines Jetstar Macair Qantas QantasLink Regional Express Skywest Tiger Airways Virgin Blue No data received from MacAir for December 2008 and onwards. Operations ceased in February Tiger Airways began reporting in April

11 Industry performance Major domestic airlines on time performance Figure 5 On time performance (by month from March 2006) Jetstar ls/ on time (p per cent) Cancellations (per cen nt) Mar-06 Apr-06 A M J A S ay-06 un-06 Jul-06 J ug-06 ep-06 Oct-06 N ov-06 Dec-06 J an-07 Feb-07 Mar-07 Apr-07 A M J A S ay-07 un-07 Jul-07 J ug-07 ep-07 Oct-07 N ov-07 Dec-07 J an-08 Feb-08 Mar-08 Apr-08 ay-08 un-08 Jul-08 ug-08 ep-08 Oct-08 N ov-08 Dec-08 J an-09 Feb-09 Mar-09 Arrival A M J A S J Cancellations Figure 6 On time performance (by month from March 2006) Qantas time (per cent) / on t per cent) Cancellations ( Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations 5

12 BITRE Aviation Statistics OTP 72 Figure 7 On time performance (by month from March 2006) Tiger Airways on time (per cent) / Cancellation ns (per cent) Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations Tiger Airways began reporting in April Figure 8 On time performance (by month from March 2006) Virgin Blue res on time (per cent) /Departur Cancellat tions (per cent) Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations 6

13 Industry performance Major regional airlines on time performance Figure 9 On time performance (by month from March 2006) MacAir s/ on time (p per cent) Cancellations: Apr 08 = 28.2%, Jul 08 = 10.1%, Nov 08 = 10.4% Cancellations (per cent t) M A Ma Ju J Au Se ar-06 pr-06 ay-06 un-06 Jul-06 O No De Ja Fe M A Ma Ju ug-06 ep-06 Oct-06 J Au Se ov-06 ec-06 an-07 eb-07 ar-07 pr-07 ay-07 un-07 Jul-07 ug-07 ep-07 Oct-07 ov-07 ec-07 an-08 eb-08 ar-08 pr-08 ay-08 un-08 Jul-08 ug-08 ep-08 Oct-08 ov-08 ec-08 an-09 eb-09 ar-09 Arrival O No De Ja Fe M A Ma Ju J Au Se O No De Ja Fe M Cancellations No data received from MacAir for December 2008 and onwards. Operations ceased in February Figure 10 On time performance (by month from March 2006) QantasLink time (per cent) / on Cancellations (per cent) Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations 7

14 BITRE Aviation Statistics OTP 72 Figure 11 On time performance (by month from March 2006) Regional Express on time (per cent) / Cancellation s (per cent) Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations Figure 12 On time performance (by month from March 2006) Skywest res on time (per cent) /Departu Cancellations: Mar 07 = 8.1% Cancellatio ns (per cent) Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08 Feb-08 Mar-08 Apr-08 May-08 Jun-08 Jul-08 Aug-08 Sep-08 Oct-08 Nov-08 Dec-08 Jan-09 Feb-09 Mar-09 Cancellations 8

15 Individual routes On time performance is reported for all routes where the passenger load averages over 8000 passengers per month over the previous six months, and where two or more airlines operate in competition on those routes. There are now 49 routes which meet this definition. Over time, however, routes which meet this definition may change as airline networks and traffic levels vary. Sectors Cancellations Sched. Flown No. % No. % No. % Adelaide-Brisbane Jetstar Qantas Virgin Blue All Airlines Adelaide-Canberra Qantas Tiger Airways Virgin Blue All Airlines Adelaide-Gold Coast Jetstar Tiger Airways Virgin Blue All Airlines Adelaide-Melbourne Jetstar Qantas Tiger Airways Virgin Blue All Airlines Adelaide-Perth Qantas Tiger Airways Virgin Blue All Airlines Adelaide-Sydney Jetstar Qantas Virgin Blue All Airlines Albury-Sydney QantasLink Regional Express Virgin Blue All Airlines

16 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Alice Springs-Melbourne Qantas Tiger Airways All Airlines Ballina-Sydney Jetstar Regional Express Virgin Blue All Airlines Brisbane-Adelaide Jetstar Qantas Virgin Blue All Airlines Brisbane-Cairns Jetstar Qantas Virgin Blue All Airlines Brisbane-Canberra Qantas QantasLink Virgin Blue All Airlines Brisbane-Darwin Jetstar Qantas Virgin Blue All Airlines Brisbane-Hamilton Island Jetstar Virgin Blue All Airlines Brisbane-Mackay Jetstar QantasLink Virgin Blue All Airlines Brisbane-Melbourne Qantas Virgin Blue All Airlines

17 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Brisbane-Newcastle Jetstar QantasLink Virgin Blue All Airlines Brisbane-Perth Qantas Virgin Blue All Airlines Brisbane-Proserpine Jetstar Virgin Blue All Airlines Brisbane-Rockhampton Jetstar QantasLink Virgin Blue All Airlines Brisbane-Sydney Jetstar Qantas Virgin Blue All Airlines 1,233 1,197 1, , Brisbane-Townsville Jetstar Qantas Virgin Blue All Airlines Broome-Perth Qantas QantasLink Skywest Virgin Blue All Airlines Cairns-Brisbane Jetstar Qantas Virgin Blue All Airlines Cairns-Melbourne Jetstar Qantas Virgin Blue All Airlines

18 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Cairns-Sydney Jetstar Qantas Virgin Blue All Airlines Canberra-Adelaide Qantas Tiger Airways Virgin Blue All Airlines Canberra-Brisbane Qantas QantasLink Virgin Blue All Airlines Canberra-Melbourne Qantas QantasLink Tiger Airways Virgin Blue All Airlines Canberra-Sydney Qantas QantasLink Virgin Blue All Airlines Coffs Harbour-Sydney QantasLink Virgin Blue All Airlines Darwin-Brisbane Jetstar Qantas Virgin Blue All Airlines Dubbo-Sydney QantasLink Regional Express All Airlines Gold Coast-Adelaide Jetstar Tiger Airways Virgin Blue All Airlines

19 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Gold Coast-Melbourne Jetstar Tiger Airways Virgin Blue All Airlines Gold Coast-Newcastle Jetstar Virgin Blue All Airlines Gold Coast-Sydney Jetstar Virgin Blue All Airlines Hamilton Island-Brisbane Jetstar Virgin Blue All Airlines Hervey Bay-Sydney Jetstar Virgin Blue All Airlines Hobart-Melbourne Jetstar Qantas Tiger Airways Virgin Blue All Airlines Hobart-Sydney Jetstar Qantas Virgin Blue All Airlines Kalgoorlie-Perth Qantas QantasLink Skywest All Airlines Karratha-Perth Qantas QantasLink Skywest Virgin Blue All Airlines

20 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Launceston-Melbourne Jetstar QantasLink Tiger Airways Virgin Blue All Airlines Launceston-Sydney Jetstar Virgin Blue All Airlines Mackay-Brisbane Jetstar QantasLink Virgin Blue All Airlines Maroochydore-Melbourne Jetstar Tiger Airways Virgin Blue All Airlines Maroochydore-Sydney Jetstar Virgin Blue All Airlines Melbourne-Adelaide Jetstar Qantas Tiger Airways Virgin Blue All Airlines Melbourne-Alice Springs Qantas Tiger Airways All Airlines Melbourne-Brisbane Qantas Virgin Blue All Airlines Melbourne-Cairns Jetstar Qantas Virgin Blue All Airlines

21 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Melbourne-Canberra Qantas QantasLink Tiger Airways Virgin Blue All Airlines Melbourne-Gold Coast Jetstar Tiger Airways Virgin Blue All Airlines Melbourne-Hobart Jetstar Qantas Tiger Airways Virgin Blue All Airlines Melbourne-Launceston Jetstar QantasLink Tiger Airways Virgin Blue All Airlines Melbourne-Maroochydore Jetstar Tiger Airways Virgin Blue All Airlines Melbourne-Mildura QantasLink Regional Express Virgin Blue All Airlines Melbourne-Newcastle Jetstar Virgin Blue All Airlines Melbourne-Perth Jetstar Qantas Tiger Airways Virgin Blue All Airlines

22 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Melbourne-Sydney Jetstar Qantas Virgin Blue All Airlines 1,785 1,714 1, , Mildura-Melbourne QantasLink Regional Express Virgin Blue All Airlines Newcastle-Brisbane Jetstar QantasLink Virgin Blue All Airlines Newcastle-Gold Coast Jetstar Virgin Blue All Airlines Newcastle-Melbourne Jetstar Virgin Blue All Airlines Newman-Perth QantasLink Virgin Blue All Airlines Perth-Adelaide Qantas Tiger Airways Virgin Blue All Airlines Perth-Brisbane Qantas Virgin Blue All Airlines Perth-Broome Qantas QantasLink Skywest Virgin Blue All Airlines

23 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Perth-Kalgoorlie Qantas QantasLink Skywest All Airlines Perth-Karratha Qantas QantasLink Skywest Virgin Blue All Airlines Perth-Melbourne Jetstar Qantas Tiger Airways Virgin Blue All Airlines Perth-Newman QantasLink Virgin Blue All Airlines Perth-Sydney Qantas Virgin Blue All Airlines Port Macquarie-Sydney QantasLink Virgin Blue All Airlines Proserpine-Brisbane Jetstar Virgin Blue All Airlines Rockhampton-Brisbane Jetstar QantasLink Virgin Blue All Airlines Sydney-Adelaide Jetstar Qantas Virgin Blue All Airlines

24 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Sydney-Albury QantasLink Regional Express Virgin Blue All Airlines Sydney-Ballina Jetstar Regional Express Virgin Blue All Airlines Sydney-Brisbane Jetstar Qantas Virgin Blue All Airlines 1,233 1,201 1, , Sydney-Cairns Jetstar Qantas Virgin Blue All Airlines Sydney-Canberra Qantas QantasLink Virgin Blue All Airlines Sydney-Coffs Harbour QantasLink Virgin Blue All Airlines Sydney-Dubbo QantasLink Regional Express All Airlines Sydney-Gold Coast Jetstar Virgin Blue All Airlines Sydney-Hervey Bay Jetstar Virgin Blue All Airlines

25 Individual routes Sectors Cancellations Sched. Flown No. % No. % No. % Sydney-Hobart Jetstar Qantas Virgin Blue All Airlines Sydney-Launceston Jetstar Virgin Blue All Airlines Sydney-Maroochydore Jetstar Virgin Blue All Airlines Sydney-Melbourne Jetstar Qantas Virgin Blue All Airlines 1,784 1,711 1, , Sydney-Perth Qantas Virgin Blue All Airlines Sydney-Port Macquarie QantasLink Virgin Blue All Airlines Sydney-Townsville Jetstar Virgin Blue All Airlines Sydney-Wagga Wagga QantasLink Regional Express All Airlines Townsville-Brisbane Jetstar Qantas Virgin Blue All Airlines Townsville-Sydney Jetstar Virgin Blue All Airlines

26 BITRE Aviation Statistics OTP 72 Sectors Cancellations Sched. Flown No. % No. % No. % Wagga Wagga-Sydney QantasLink Regional Express All Airlines

27 Airports On time performance is reported for all routes where the passenger load averages over 8000 passengers per month, and where two or more airlines operate in competition. The following data reports by airport against flights operated on those routes only. Airport Sectors Sectors Flown No. % Flown No. % Adelaide Jetstar Qantas Tiger Airways Virgin Blue All Airlines Relates to services to and from Brisbane, Canberra, Gold Coast, Melbourne, Perth and Sydney. Albury QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Sydney only. Alice Springs Qantas Tiger Airways All Airlines Relates to services to and from Melbourne only Ballina Jetstar Regional Express Virgin Blue All Airlines Relates to services to and from Sydney only. Brisbane Jetstar Qantas QantasLink Virgin i Blue All Airlines Relates to services to and from Adelaide, Cairns, Canberra, Darwin, Hamilton Island, Mackay, Melbourne, Newcastle, Perth, Proserpine, Rockhampton, Sydney and Townsville. 21

28 BITRE Aviation Statistcs OTP Airport Sectors Sectors Flown No. % Flown No. % Broome Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Perth only. Cairns Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane, Melbourne and Sydney. Canberra Qantas QantasLink Tiger Airways Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Melbourne and Sydney. Coffs Harbour QantasLink Virgin Blue All Airlines Relates to services to and from Sydney only. Darwin Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane. Dubbo QantasLink Regional Express All Airlines Relates to services to and from Sydney only. Gold Coast Jetstar Tiger Airways Virgin Blue All Airlines Relates to services to and from Adelaide, Melbourne, Newcastle and Sydney.

29 Airports Airport Sectors Sectors Flown No. % Flown No. % Hamilton Island Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Hervey Bay Jetstar Virgin Blue All Airlines Relates to services to and from Sydney only. Hobart Jetstar Qantas Tiger Airways Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Kalgoorlie Qantas QantasLink Skywest All Airlines Relates to services to and from Perth only. Karratha Qantas QantasLink Skywest Virgin Blue All Airlines Relates to services to and from Perth only. Launceston Jetstar QantasLink Tiger Airways Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. 23

30 BITRE Aviation Statistcs OTP 72 Airport Sectors Sectors Flown No. % Flown No. % Mackay Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Maroochydore Jetstar Tiger Airways Virgin Blue All Airlines Relates to services to and from Melbourne and Sydney. Melbourne Jetstar Qantas QantasLink Regional Express Tiger Airways Virgin Blue All Airlines Relates to services to and from Adelaide, Alice Springs, Brisbane, Cairns, Canberra, Gold Coast, Hobart, Launceston, Maroochydore, Mildura, Newcastle, Perth and Sydney. Mildura QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Melbourne only. Newcastle Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane, Gold Coast and Melbourne. Newman QantasLink Virgin Blue All Airlines Relates to services to and from Perth only. 24

31 Airports Airport Sectors Sectors Flown No. % Flown No. % Perth Jetstar Qantas QantasLink Skywest Tiger Airways Virgin Blue All Airlines Relates to services to and from Adelaide, Brisbane, Broome, Kalgoorlie, Karratha, Melbourne, Newman, and Sydney. Port Macquarie QantasLink Virgin Blue All Airlines Relates to services to and from Sydney only. Proserpine Jetstar Virgin Blue All Airlines Relates to services to and from Brisbane only. Rockhampton Jetstar QantasLink Virgin Blue All Airlines Relates to services to and from Brisbane only. Sydney Jetstar Qantas QantasLink Regional Express Virgin Blue All Airlines Relates to services to and from Adelaide, Albury, Ballina, Brisbane, Cairns, Canberra, Coffs Harbour, Dubbo, Gold Coast, Hervey Bay, Hobart, Launceston, Maroochydore, Melbourne, Perth, Port Macquarie, Townsville and Wagga Wagga. Townsville Jetstar Qantas Virgin Blue All Airlines Relates to services to and from Brisbane and Sydney. 25

32 BITRE Aviation Statistcs OTP 72 Airport Sectors Sectors Flown No. % Flown No. % Wagga Wagga QantasLink Regional Express All Airlines Relates to services to and from Sydney only. 26

33 Definitions On time departure A flight departure is counted as "on time" if it departs the gate within 15 minutes of the scheduled departure time shown in the carriers' schedule. On time arrival A flight arrival is counted as "on time" if it arrived at the gate within 15 minutes of the scheduled arrival time shown in the carriers' schedule. Neither diverted nor cancelled flights count as on time. Cancellation A flight is regarded as a cancellation if it is cancelled or rescheduled less than 7 days prior to its scheduled departure time. On time departure percentage The percentage of on time departures is measured against the number of departures operated on any particular sector. On time arrival percentage The percentage of on time arrivals is measured against the number of arrivals operated on any particular sector. Cancellation percentage The percentage of cancellations is measured against the number of services scheduled on any particular sector. 27