AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER TIME: 3 Hours Marks: 100

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1 1 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS COMMUNICATIVE ENGLISH AND COMPUTER FUNDAMENTALS TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1)... Lotus is lovely flowers 2) He travelled... Ticket. 3) 'Speak' is... verb. 4) Babu is as... Ramu. 5) Call out... 6) You... Loved me. 7) Hybrid computer is used for... 8) The letters in computer application is called... 9) is called father of computer 10) In Dos To change the name command. 11) Computers can only understand... language 12) The tool bar contains...related to the... 13) To draw curved lines... is used 14) In MS Word print is in... menu 15) The speed of computer is measured in

2 2 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Define material noun? 2) What is meant by masculine Gender? 3) CPU 4) What is input and output unit 5) What are the types of data 6) Briefly explain the table menu in MS Excel 7) Enter 8) Chart elements 9) Formating tool bar 10) Auto text 11) Walking areas of computer? 12) What is an Interjection? 13) What is an Operating system? 14) Short notes on "Kinds of noun"? 15) Desk top III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Explain few sentences using "behind, beneath"? 2) Explain few sentences using "may, among, before"? 3) Define what is meant by omission of article? 4) Define kinds of participle? 5) Write a letter to a book seller ordering some prize books? 6) Classification of the computer 7) What are the procedures to insert range of cells in excel 8) Explain types of computers? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) What are the advantages of using computer in the Modern Field. 2) What are the advantages available in MS-WORD? 3) Explain the keyboard 4) Define Control Panel? 5) Explain in detail about articles?

3 3 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS AVIATION SECURITY TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) VFR 2) FSS 3) ASC 4) AOC 5) ETA 6) In... (year) Orville and Wilbur Wright flew the first successful self propelled airplane. 7) The movement of an aircraft under its own power, on ground, except when taking off and landing is called... 8)... airline was hijacked on January 30, 1971 to Lahore which was actually scheduled from Srinagar to Jammu by Kashmir Separatists. 9)... was hijacked by a lone armed hijacker, Billy Gene Hurst, Jr. Allowed all 94 passengers to deplane but hold the 7 crewmembers as hostage. 10)... flight was hijacked by three men and flown to multiple location in the United States and one Canadian City. 11) The longest hijack in aviation history dated June 27 to July 4, 1978 was on flight... 12) Write down the procedure for wake-call 13) World Tourism day' is celebrated on 14) WHAT DO YOU MEAN BY COT 15) What are the requirements of Aviation Industry to become Cabin Crew or Air Hostess?

4 4 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Write the airport code of the following Lucknow Amritsar Chennai Gauwahati Agra 2) Define Bulkhead 3) Write the three letter IATA code for the following airline a. Etihad Airways (UAE) b. Kingfisher Airlines (India) c. Kuwait Airways (Kuwait) d. Oman Air (Oman) e. Indian (India) f. Emirates (UAE) 4) Name the following meal codes: a. CHML b. KSML c. LPML d. SPML e. VGML f. JNML 5) Write the pre-flight check of first aid kit/physician kit. Write their differences. 6) Define dangerous goods. Write the different classes. 7) Define Bomb Threat 8) Define Aviation Security 9) Define Bomb Squad 10) What are the strategies taken worldwide against hijacking before 9-11 incident. 11) What are the check list/must questions to be asked while receiving a Bomb Treat call. 12) What are the responsibilities of DGCA? 13) Define Green which mean time 14) GMT is ahead of Indian Standard Time by hrs 15) What is Rack rate. III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Simplex and Duplex communication used in ATC 2) Write and explain five disadvantages of working as a Cabin crew 3) Explain the different phases of a flight. 4) Write the International Phonetic Alphabet from A to Z. Write the usage. 5) How baggage handling works and also explain distraction coded vehicles. 6) Write about early federal aviation regulation 7) Short notes on terries high jacking spread? 8) explain co-ordination of front office with the housekeeping department. IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Any five special Handling Passengers. Explain. 2) Outline the contents in Annex - 17 of ICAO relating to Aviation Security. 3) What is GIS? What are the two broad methods used to store data GIS and also write advantage and disadvantage of the same? 4) Explain the history of aviation in India 5) Explain the Guest cycle.

5 5 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS TICKETING & FARES TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Identify the correct country of COC of travel for the following routes... 2) UT 3) AI 4) AA 5) GV 6) Malaysia Airlines 7) The notification by teletype, commercial wire or mail that person in one city has requested issuance of prepaid transportation as described in the authority to a person in another city is known as... 8)... is a the authorized stamping or writing upon the passenger Ticket giving proof that it has been officially issued by the carrier. 9) Expand the following SSR, MT, CTC, SRVGML, CTCH, PWCT, CTCB 10) Fares are listed by... in the PAT fares book 11) The country from which travel on the first international sector takes place is called... 12) Scandinavia includes... &... 13) whether the given routing are specified or not LIM-MEX-YTO-YOW, LIM-YTO-MEX-YOW, KHI-BKK-MNL-TYO, SOF-MIL-ROM, DMM-DAM-AMM-RUH 14) Find out the EMA SEL-TYO-BKK-KHI, HAN-SYD-HNL-SFO, ADE - AMM-MIL-BUD, CCS-LIM-SCL-BUE, CAI-KHI-BOM-SIN 15) Mexico comes under... sub area

6 6 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) AZ 2) PA 3) DP 4) RUH 5) What is a round trip 6) CRS 7) East Greenland 8) Mexico City 9) Liverpool 10) VISA 11) WTTC 12) How will you find out point of turn around 13) Define APEX 14) What do you mean by back to back ticketing? 15) Write a note on standard time zones. III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Write the main components of a CRS 2) Jot down the global indicators 3) How many are considered as stopover points 4) Give the names of some credit cards and from where does it origin 5) Explain the different classes of travel and its baggage allowance 6) Explain the functions of a travel agency 7) Convert the time to 24 hour clock 8.45 AM, 10.40PM, 12.40AM, 9.55PM, 6.30AM, 3.40AM, 10.15AM, 7.48AM, 11.10AM, 4.40AM 8) What is E-Ticketing? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) What are the travel documents required for a passenger 2) What is travel agency? Write the role and functions of the travel agency 3) What are the components of the tourism infrastructure? Explain it. 4) Explain all the ticketing entries required for a ticket 5) What do you mean by CRS? Explain the systems and present status?

7 7 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS HOSPITALITY MANAGEMENT TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Hotel is the transient home... 2) Hotels are classified on the basis of...,... and... 3) Living room with bedroom facilities is...room 4)... is the processes of locating guest in the hotel 5)... and... are the back of the back of the front office 6)... is a department that deals essential with cleanliness and all the ancillary services attached to that. 7) Cooking of food in the required amount of liquid at just below boiling point is known as... 8) Expresso coffee with milk or cream served in a tea cup, garnished with a sprinkling of cocoa powder or cinnamon powder is called... 9) Expand the following IATA, CISF, UTC, AOC, AAI, ATM, FMS, ATA, VFR, VFR. 10) Boquet Garni 11) Mayonaise 12) Rogan josh 13) Suet 14) Gluten 15) Truffles

8 8 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Business Centre 2) What do you mean by walk in and walk out 3) Define the term "GRC"? Explain 4) Give a brief description about the room management in hotel industry 5) GRC 6) Reservation 7) Define Guaranteed Reservation 8) Define Banquet 9) Define Continental Breakfast 10) Define C- Form 11) Write the function of ATC. 12) What is fuselage? 13) Name any 4 stone fruits. 14) What are the qualities of a telephone operator? 15) List four points to be observed while handling cooked food. III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What is the main function of the front office department 2) Draw a layour of front office and define it 3) Draw the flow chart of flight kitchen and explain 4) Give the facilities offered by a 5 star hotel. 5) Explain primary surveillance radar, voice recording system and non - directional beacon used in ATC. 6) Write the aims and objectives of cooking food. 7) Write duties and responsibilities of Sous Chef of a five star hotel. 8) Explain Uses of eggs. IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain the types of tourists 2) Explain the types of rooms in hotel industry 3) Explain the history of hotels 4) Explain the qualities of telephone operator 5) Write duties and responsibilities of Chef of a five star hotel.

9 9 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS AVIATION MANAGEMENT TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Expand the following: AOG, ETD, ZFW, GIS, VHF 2) Expand the following ICAO, FAA, JAAI, UTC, AOC 3) The two letter code of Air Arabia is... 4) Indira Gandhi International Airport situated at... in India 5) List out the Airports ATQ, BLR, HBX, IXS, VTZ 6) Infants less than... days of birth are not permitted for travel 7) The maximum weight of the diplomatic baggage should not exceed 8. Theft of some of the contents of a checked bag or bagged is called 9. The... protocol was formulated for suppress on of unlawful acts of violence at airp 8) ICAO means... 9) The most expensive class in an aircraft is... 10) A single Boeing Jumbo Jet may have as many as... separate items loaded on to it for a long - haul flight 11) More than one destination travelling service is given by...aircraft 12) What is the code for Emirates... 13) What is the minimum weight of hanbaggage... 14) Cabana is... 15) Is their difference between Work Permit & Work Visa, Specify

10 10 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) UHF 2) Chennai 3) What do you mean by APIS? 4) What is an Apron or a ramp? 5) What is frequent flyer program? 6) What is the role of the Station Manager? 7) What are the different categories of claims arising as a result of baggage mishandling? 8) Which are the two ways Baggage Fraud 9) What is a Station 10) Write notes on the Ramp Co ordinator 11) What are radars? Mention the two types of Radars? 12) Explain passenger handling 13) Types of Visa? 14) Types of aircraft landing 15) Room Status Report III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Describe four forces acting on aircraft when in cruise 2) Distinguish between narrow bodied and wide bodied aircrafts 3) Define Baggage Tag and its different types 4) What are the various terminal concepts? Illustrate with diagram? 5) Describe international airline in India 6) Explain about transit and connecting passengers 7) Mention amenities (any five) in a Standard Room and mention Amenities (any five) in a V.I.P. Room. 8) What are the principles of Airport Management? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain the term Airline Marketing? 2) Define Conventions and Protocols? Which are the different Conventions. 3) Define Baggage and its different categories. 4) Define the different Ground Support Equipment 5) Explain the following terms: (1) VPO (2) House Count (3) Hospitality Desk (4) Express Check-in (5) Ledger (6) Over-booking

11 11 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS AIRPORT HANDLING TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) ATC 2) MHB 3) ICAO 4) PIR 5) UNM 6)... is the section at an airport terminal for transferring passengers and airline crews to an aircraft 7) The... is the part of an aerodrome used for takeoff, landing and taxling of aircraft 8) The... controls aircrafts over international waters between continents 9) The... segment is the one in which the traveler arrives at destination A but departs out of destination B 10)... is also known as cockpit voice recorder 11) The section at an Airport terminal for transferring passengers and airline crews to an aircraft is called a... 12) What are the information which you can get by reading a Passport 13) What are the requirements of Aviation Industry to become Cabin Crew or Air Hostess. 14) Write the names of top Five Hotel Of Himachal Pradesh. 15) The place where passenger, luggage and freight change between the surface mode and air mode is called...

12 12 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) What all are the different types of terminal concepts? 2) What are the objectives of Apron settings? 3) Write notes on Ground control. 4) What attracts birds on aerodrome? 5) What does Airside mean? 6) What is Ground Handling, its responsibilities and the main activities? 7) What are the different types of Aviation? 8) Mention and discuss about the basic stand assignment rules. 9) Explain Inter-departmental relation of F&B service with housekeeping and stores. 10) State the capacity of the following (i) High ball glass (ii) Pony Tumbler 11) Explain the following in detail (any two) (i) Room Service (ii) Automats 12) State the usage of the following equipments (i) Sundra Spoon (ii) Tom collins glass. 13) Linen Room. 14) Vending 15) Define airport and its main functions III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What are the airline objectives and the tools to achieve it 2) Define mishandled baggage and found baggage 3) Parking bay or stand 4) Write down the ATS areas of responsibility. 5) Explain the different types of passengers. 6) Explain the various terminal concepts with diagram. 7) What are the functions involved on the landside operations? 8) What are the airline objectives and the tools to achieve it IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) What are the handling procedure for delayed passengers a) when the flight delay is known well in advance b) When the flight is cancelled after a prolonged delay 2) With the help of chart, classify commercial catering establishments with suitable examples of each. 3) Enlist and explain any two Silver Polishing methods. 4) Write short notes on (i) Food court (ii) Vending (iii) Cafeteria. 5) Explain the lay out of an airport with all the service provided.

13 13 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS006-BSS DIPLOMA IN AIRLINE TRAVEL & TOURISM AND HOSPITALITY MAN ONE YEAR EXAMINATION NOVEMBER-2016 AS TOURISM MANAGEMENT TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Air craft was invented by and 2) Where chairmaniar is located 3) Our national soup is 4) KRTC stands for 5) train goes from Jammu Kashmir to Kanyakumari 6) An example of ecotourism place 7) Travel industry sells worlds most...product 8)...is becoming critical and important for destination 9)... are very essential for a successful tourism development plan 10) CRS 11) FIATA was founded in... 12) The shape of Koyikkal palace is known as... 13) The tomb of blessed... is placed in St.Mary's church Bharanaganam. 14)... is the only global body representing the interests of travel agents worldwide and enjoys consultative status with the United Nations and privileged access to IATA 15)... properties are situated close to Airport

14 14 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) What is air catering? 2) Explain heli service? 3) What is called passenger transport? 4) What is called baggage submission area? 5) What is called access panel? 6) What are the things considered for planning tour? 7) What is called transit hotel? 8) Explain passenger cabin in air craft? 9) Tourism Minister in India 10) The place where diamond harbor situated 11) First travel agent in the world. 12) List out of palaces in Kerala. 13) Write about the Christian pilgrimage centres in kerala. 14) Name a scheduled language in India 15) What is Ethnic tourism? III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What is called hotels and resort? 2) What are different types of travel agency? 3) What is called ordinary passport? 4) What is work permit visa? 5) What are the limitations of travel 6) What are the travel demands 7) Expand the following WTM, CRS. ASTA. WTO, TIM 8) What are the different hotel classifications? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain briefly about the fuselage? 2) Describe the characteristics of a travel agent 3) What is TAFI? Explain its Aims and Objectives? 4) Explain the role of Department of Tourism in regulating the tourism industry. 5) Classification of tourism