I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS

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1 1 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS COMMUNICATIVE ENGLISH AND COMPUTER FUNDAMENTALS TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) One day... Old man came to my village. 2)... Lotus is lovely flowers 3) I am going... library 4) Let the door... opened. 5) Scanner is a... Device 6) The repair and maintenance of computer devices is called... 7) Recycle bin used for (retrieve the deleted files) 8) Computer programs are also known as... 9) UG I means... 10) In Windows... function key used to get help 11) The speed of computer is measured in )... You will pass. 13) Rama was ideal student 14) He is running the road. 15) is the father of computer

2 2 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Define kinds of noun? 2) Define the adjectives words? 3) Define kinds of Adverbs? 4) Windows 5) Spin box 6) Memory unit 7) Desktop 8) Explain Header and Footer 9) Question tags 10) Prepare a leave application to your head of department 11) Auto text 12) What is RAM? 13) Write the usage of Transformation? 14) What is Hardware? 15) Short notes on "Kinds of noun"? III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Write any two types of job application? 2) Font 3) Formal menu 4) What are the difference between i. COPY, Xcopy, Diskcopy and Move. 5) Tool menu 6) What are the characteritics of computer? 7) Explain Informal letter 8) Define Gender and Types IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain a computer and draw a block diagram 2) Describe MS Windows 3) Explain Internet, Intranet, search engine and Website? 4) Write briefly about elements of design? 5) Write briefly about MS Excel?

3 3 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS AIRCARGO MANAGEMENT TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) AWB 2) AOG 3) SLI 4) The currency code of Malaysia is... 5)...is the charge made for delays to the aircraft at origin or destination and which are directly the fault of Malaysia is... 6) NTBA 7) The agent who split the shipment at destination is referred as a... 8) Two character designator of Air India is... 9) Three letter currency code of India is... 10) Prefix number of Gulf Air is... 11) The reservation for cargo on board a specific flight... 12) The document covering the transport contracts of each individual customer of the consolidator... 13) The company or person clearing import shipments on behalf of an importer... 14) The code/name of the message standard developed by the United Nations covering / The electronic interchange of data for administration, commerce and transport... 15) The airlines dedicated to transport cargo is...

4 4 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Air Cargo 2) General Cargo 3) Neutral Airway Bill 4) Describe the push back operations 5) Baggage Tag 6) Prohibited items 7) What are the supporting documents required due to the nature of the following goods a. Dangerous goods b. Live animals 8) Write a short note about Hazard classes of Dangerous goods 9) DIP 10) OBX 11) Radioactive Materials 12) Loud speakers 13) Diagnostic Specimens 14) What is pallet and container? 15) Define Container terminals III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What are the requirements for a freight forwards to obtain airway bill stocks from an airline 2) What is special passenger? Explain 3) What are the documents for international Travelling 4) What is baggage and explain the term excess baggage 5) DGR classification 6) Human remains 7) Calculate the volume, volume weight and chargeable weight of the following shipment 80pcs/380kgs/Telephone equipment having dimensions 40x40x60cms 8) Expain the advantages of CASS EDI concept. IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) What is the applicable rate per Kg for this shipment 2) What is air cargo manifest explaining the preparations and usage 3) Explain the general cargo and special cargo with examples for the classification 4) Explain in detail, the three categories of dangerous goods also explain Identification, Packing, Dangerous Good List, Marking & Labelling and Handling 5) Explain about loading principle for pallet build up?

5 5 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS AIRPORT GROUND HANDLING TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) The brothers invented aircraft in ) The most important customer of the airport is. 3) IATA was established in. 4) Y class stands for. 5) are not permitted to deplane at transit halts. 6) Mothers with infants are usually seated on seats. 7) Laptop computer and briefcases can be considered as. 8) A Passenger needs for check in. 9) The bus to carry passengers from the boarding gate to the aircraft is... 10) A buildings used to repair the aircraft is... 11) is long straight used by aircraft for take off and landings. 12) buildings is used to check in and boarding of the passanger. 13) The two side of ground handling is & 14) The area, where aircrafts are parked is... 15) the steps used by passengers to embark or disembark from the aircraft is...

6 6 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Boarding pass. 2) Abbrevations A/C 3) Abbrevations AAI 4) Abbrevations ATA 5) Abbrevations ATD 6) Abbrevations AOG 7) Abbrevations DGCA 8) Abbrevations ETA 9) Abbrevations ETD 10) Abbrevations MEDA 11) Abbrevations STA 12) Abbrevations STD 13) Define hangers 14) Define Runway 15) Define Control tower III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Write notes on Ground control. 2) What is Ground Handling, its responsibilities and the main activities? 3) What is Runway? Discuss its 2 categories. 4) What are the functions involved on the landside operations? 5) Write the contents of a Boarding Card. 6) Which are the departments in an Airline. 7) write the types of runway and explain with diagram? 8) write about the ground handling signaling in details? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain the principles of Airport Management and the classification of Airport functional or administrative activities. 2) Write down the various steps involved for a departing passenger in an Airport. 3) Briefly explain the ATS areas of responsibilities. 4) What do you mean by special handling passengers. Explain any six of this category. 5) write the lay out operation of an aircraft?

7 7 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS WORLD GEOGRAPHY TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Anna international airport is located at... 2) Netaji Subhash Chandrabose international airport is at... 3) Sri Guru Ram Dass Jee international airport is at... 4) Dr.Baba Sahib Ambedkar international airport is at... 5) Devi Ahityabai holkar airport is at... 6) Chatrapathi shivaji international airport is at 7) Indhira Gandhi airport is at 8) India as union territories 9) states are present in india 10) Airport used to train commercial & fighter pilots is

8 8 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Define ICAO 2) Define IATA 3) Define VA 4) Define VE 5) Define VI 6) Define VO III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) List out the International airport in India? 2) Write the total number of states in India? 3) List the domestic commercial airport in Tamilnadu? 4) List the training school in south India? 5) Draw the India map and mark all the states and highlight the airports?

9 9 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS AVIATION SECURITY TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) AWB 2) ICAO 3) OGCA 4) AAI 5) The only successful EI AI hijacking attempt, as three members of PFLP hijacked EI AI flight 426 from Rome to Tel-Aviv in... 6)... airline was hijacked on January 30, 1971 to Lahore which was actually scheduled from Srinagar to Jammu by Kashmir Separatists. 7) The hijacking attempt of... flying from Leningrad to Moscow ended when a flight attendant tried to disarm the hijacker, the bomb detonated killing both and causing decompression and lead to an emergency landing. 8) A... flight was hijacked by 3 young Arubs over Iraqi airspace on a scheduled Amsterdam Tokyo flight with 247 passengers on board in November 25, ) Airport security regulation cut line in 10) Aviation security advisory committee was established in... 11) During lower alerts level airport operators may wish to do... 12) Threat communication system consists of the following except... 13) The combination padlocks can be designed with either fixed or changeable combination mechanisms is 14) The lock which is used for locking electrical & mechanical is locks 15). is one of the most effective methods of securing GA aircraft.

10 10 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Write short notes on the following a. Apron b. Runway c. Chocks d. BCAS e. Fuselage 2) Explain DGCA and its functions 3) Explain the difference between CISF and AAI 4) Describe the push back operations 5) Explain the functions of ATC 6) Define Bomb Threat 7) Write a short note on Coordinated Attack in an airport. 8) Write a short note on Aircraft Hijacking. 9) What are the check list/must questions to be asked while receiving a Bomb Treat call. 10) Define TSA 11) Define ASAC 12) Define ACC 13) Define CCTV 14) Define TDS 15) Define LEO III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) Fuselage 2) Describe Airport Control 3) Explain the Pushback operations 4) Explain the powered and non-powered equipments 5) Explain the Ramp Operations 6) Explain the history of aviation in India 7) List out the seven functional area of GA airport security? 8) List some of the elements in identification system? IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Explain the Aviation Management 2) Explain the airport control, ground control and pushback operations 3) How should we treat an Un-identified bag inside an airport. 4) Write down the types of Crimes experienced at Airport. 5) Outline the contents in Annex - 17 of ICAO relating to Aviation Security.

11 11 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS PERSONALITY DEVELOPEMENT & GROOMING TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) Expansion of CTM is 2) & are examples of natural conditioners 3) is used to remove dead cells, make up from the skin of the face. 4) Scalp treatment is used for 5). is called the mirror of the body. 6)... is the end result of learning, making a person smart, clever, aware and glorious and wise. 7)... is more important than any other element when it comes to ensuring success. 8)... are highly receptive and tuned in with their environment and are naturally responsive with people. 9)... is the art of self presentation. 10)... is the process of skin becoming dark and faded due to sun ray. 11)... is the end result of learning, making a person smart, clever, aware and glorious and wise'. 12)... creates win-win relationship 13)... are highly receptive and tuned in with their environment and are naturally responsive with people 14)... is the influence exercised in inter- personal situations directed through the communication process, towards the attainment of goals 15) Doing things when you are suppose to do when you dont want to do is known as...

12 12 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) Three P's of the right goal achievement attitude 2) Time management 3) Leadership 4) Diet for oily skin 5) Acne 6) Dry skin 7) Define Perception 8) Define Persistnece 9) Define Empathy 10) Define Conditioning 11) Define Leadership 12) Three P's of the right goal acievement attitude 13) Likes and dislike 14) Assimilation 15) Emotional intelligence III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What is a face pack? What is its importance? Give an example of a natural face pack. 2) What is the best make up for dull eyes to look attractive? 3) What are dark circles? Give reasons for their occurrence and also give remedies. 4) What are the five points to improve time management, explain each of them? 5) Explain seven rules of motivation 6) What are different kinds of personality explain each with an example? 7) What are the different types of skin? Explain each? 8) Explain "4 - day attitude diet" IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) What are the tactics to handle conflicts, give a scenario where you have handled a tough situation applying the tactics? 2) What is the need of grooming in aviation industry? 3) What are the ten important points required for an individual to become a better personality, explain each with an example. 4) What is the need of personality development for an individual, what is the need of SWOT analysis, give an example where you have tried to convert a negative character of your friends or relative to positive character? 5) Compare yourself in the beginning of personality development course and you after doing personality development course, what all changes do you see in yourself? How have those changes occured in you?

13 13 BHARAT SEVAK SAMAJ NATIONAL DEVELOPMENT AGENCY, PROMOTED BY GOVERNMENT OF INDIA CENTRAL BOARD OF EXAMINATIONS BSS NATIONAL VOCATIONAL EDUCATION MISSION AS002-BSS DIPLOMA IN AIRPORT MANAGEMENT ONE YEAR EXAMINATION NOVEMBER-2016 AS AIRFARES & TICKETING TIME: 3 Hours Marks: 100 INSTRUCTIONS * 43 questions are there in total * Write answers to each question in proportion to the mark allotted * During the first 15 minutes read the questions carefully I. FILL IN THE BLANKS - ANSWER FOR ANY 10 QUESTIONS 1 x 10 = 10 1) The accommodation in which the owner rents out a room or apartment in a complex is. 2) International fares are published in fares. 3) The other name for E-ticket is. 4) MOW-OSA-TPE 5) BOG 6) MIA 7) MAD 8) Technical term for rounding to the nearest unit is... 9)... routings are indirect routings that allow the use of the direct route fare 10)... is a part of a journey where in travel from one country does not return to such country or which has an international gap 11) A OW fare component is the same as a... pricing unit. 12) GRD 13) ITL 14) Transfer from the service of one carrier to the service of another carrier is known as... 15) A person who has not reached his/her second birthday as of the date of commencement of travel is known as...

14 14 II. DEFINE THE FOLLOWING - ANSWER FOR ANY 10 QUESTIONS 2 x 10 = 20 1) What are the qualifications of car rental drivers? 2) What are the 3 steps taken to respond to an upset customer? 3) What are the different cruise classifications? 4) Which are the 4 broad categories of insurance options offered by the car rental companies? 5) Which is the global indicator 6) Is there an EMA deduction in this routing, if yes, how much? 7) TPMs represent the shortest operated mileage between the ticketed points, true or false. 8) HIP is determined by checking. 9) What is Amadeus 10) Write the meal codes in Amadeus System? 11) One way journey 12) E-Ticketing 13) Define APEX 14) Define advance purchase 15) What is ticket-less travel? III. WRITE BRIEF ANSWER FOR ANY 5 QUESTIONS 5 x 5 = 25 1) What are the different rate types included in car rentals? 2) LON - BUE 3) RTM - SIN 4) ROM - LPB 5) What is the local time in ADD. When is 15.00hrs in CCS 6) How will you find out CTM fare 7) Jot down about Add-on Fare 8) Explain circle trip IV. WRITE LONG ANSWER FOR ANY 3 QUESTIONS 15 x 3 = 45 1) Define the different types of hotel properties. 2) Define the other types of accommodations. 3) LON - SFO-YEA YMQ -MCO-LON Y1/2 RT LON-SFO TPM MPM LON-YEA LON-YMQ LON-MCO ) Write down the basic Fare Construction Formula 5) Explain types of classes available in an Aircraft.