ISTA GUIDELINES FOR EMPLOYEE TRAVEL

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1 ZONAL FARE CONCEPT and DISCOUNTED FARE CONCEPT FOR EMPLOYEE DUTY TRAVEL Mileage system fare calculation principles L = Low, M=Medium, H = High zone fares: This is a system of fare calculations using fixed prices per segment of a journey. Uniform fares will be charged within fixed distance mileage bands/zones in Ticketed Point Miles (TPM). For each individual coupon one fare will be charged independent of the total routing. E.g. for two separate coupons for a journey MAD-ZRH-ATH, two separate fares must be charged, MAD-ZRH (TPM 771 Mileage Band/Zone 3) plus ZRH-ATH (TPM 1019 Mileage Band/Zone 3); the through TPM of 1478 (Mileage Band/Zone 3) cannot be used. One coupon can be issued for any through flight within each mileage band/zone, provided that there is no voluntary stopover, unless the Transporting Airline advises to the contrary. E.g. for a journey CPH-NCE, a) if the flight is non-stop, issue one coupon, using Mileage Band/Zone 3 fare; b) if the journey routes via PAR, but with no change of flight number, issue one coupon, using Mileage Band/Zone 3 fare, (this depends on each carrier) c) if the journey routes via PAR, but there are two different flight numbers, two separate coupons must be issued, and two separate Mileage Band/Zone fares charged, Mileage Band/Zone 2 plus Mileage Band/Zone 1. The total fare for the journey is the sum of the fares for each individual coupon. Finally, applicable taxes, fees and charges have to be added. For Fare Levels see separate Fare Levels section below. ZED Breakdown ZED = Zonal Employee Discount There are various fare levels applicable for each zone and/or eligible persons: Examples: YIDZL3R2/YIDCL3R2 = economy ID ZED Low Zone 3 Space Available adult/child YIDZM4R2/YIDCM4R2 = economy ID ZED Medium Zone 4 Space Available adult/child Y=Economy C=Business W=Premium Economy ID = Industry Discount adult ZL/child CL ZED Low adult ZM/child CM..ZED Medium adult ZH/child CH..ZED High Zones 1 9 (see below) R1 = Positive Space R2 = Space Available Space Available Economy class mandatory Space Available Business class optional Space Available Premium Economy class optional Confirmed Economy class optional Confirmed Business class optional Confirmed Premium Economy class optional Infant fare level is always ZI0 ISTA Guidelines 1 / 6 Effective 1 June 2017

2 MIBA Breakdown MIBA = Multilateral Interline Business travel Agreement Examples: YID00S1 = economy ID no fare Duty Travel Positive Space CID00S2 = business ID no fare Duty Travel Space Available YID50S1 = economy ID 50% discount Duty Travel Positive Space YIDMHzC1 = economy ID MIBA High Crew Travel Positive Space Y=Economy C=Business W=Premium Economy ID = Industry Discount 00 = No fare 50 = 50% Discount ML = MIBA Low MM = MIBA Medium MH = MIBA High Zones 1 9 (see below) S1=Duty Travel/Positive Space S2=Duty Travel/Space Available C1=Crew Travel/Positive Space Space Available Economy class optional Space Available Business class optional Space Available Premium Economy class optional Confirmed Economy class optional Confirmed Business class optional Confirmed Premium Economy class optional Mileage Band / Zones There are 9 mileage bands (referred to as Zones): Mileage band miles Mileage band miles Mileage band miles Mileage band miles Mileage band miles Mileage band miles Mileage band miles Mileage band miles Mileage band miles Agreed Fare Levels, Class and Eligibility for all fare types There is no length of service requirement for MIBA (Duty) Travel. For ZED (Leisure) travel on other airlines, employees must have at least six (6) months' service. Airlines have agreed bilaterally which ticket types, fare levels, classes, reservation entitlement and eligible persons are covered. In each fare type, airlines can agree to Business class, Premium Economy, or Economy class or all. ISTA Guidelines 2 / 6 Effective 1 June 2017

3 ZONE FARE LEVELS FOR MILEAGE BAND FARE TYPE There are three fare levels applicable for each zone: SPACE AVAILABLE - ZED FARE BASIS BUSINESS, PREMIUM ECONOMY & ECONOMY CLASS ZL ZM ZH Zone Distance in TPM* Premium Eco = W / Premium Eco = W / Premium Eco = W / C/W/YIDZL1R2 C/W/YIDZM1R2 C/W/YIDZH1R C/W/YIDZL2R2 C/W/YIDZM2R2 C/W/YIDZH2R C/W/YIDZL3R2 C/W/YIDZM3R2 C/W/YIDZH3R C/W/YIDZL4R2 C/W/YIDZM4R2 C/W/YIDZH4R C/W/YIDZL5R2 C/W/YIDZM5R2 C/W/YIDZH5R C/W/YIDZL6R2 C/W/YIDZM6R2 C/W/YIDZH6R C/W/YIDZL7R2 C/W/YIDZM7R2 C/W/YIDZH7R C/W/YIDZL8R2 C/W/YIDZM8R2 C/W/YIDZH8R C/W/YIDZL9R2 C/W/YIDZM9R2 C/W/YIDZH9R2 CONFIRMED ZED FARE BASIS - BUSINESS, PREMIUM ECONOMY & ECONOMY CLASS ZL ZM ZH Zone Distance in TPM* Premium Eco = W / Premium Eco = W / Premium Eco = W / C/W/YIDZL1R1 C/W/YIDZM1R1 C/W/YIDZH1R C/W/YIDZL2R1 C/W/YIDZM2R1 C/W/YIDZH2R C/W/YIDZL3R1 C/W/YIDZM3R1 C/W/YIDZH3R C/W/YIDZL4R1 C/W/YIDZM4R1 C/W/YIDZH4R C/W/YIDZL5R1 C/W/YIDZM5R1 C/W/YIDZH5R C/W/YIDZL6R1 C/W/YIDZM6R1 C/W/YIDZH6R C/W/YIDZL7R1 C/W/YIDZM7R1 C/W/YIDZH7R C/W/YIDZL8R1 C/W/YIDZM8R1 C/W/YIDZH8R C/W/YIDZL9R1 C/W/YIDZM9R1 C/W/YIDZH9R1 CONFIRMED MIBA FARE BASIS - BUSINESS, PREMIUM ECONOMY & ECONOMY CLASS ZL ZM ZH Zone Distance in TPM* Premium Eco= W / Premium Eco = W / Premium Eco = W / C/W/YIDML1S1 C/W/YIDMM1S1 C/W/YIDMH1S C/W/YIDML2S1 C/W/YIDMM2S1 C/W/YIDMH2S C/W/YIDML3S1 C/W/YIDMM3S1 C/W/YIDMH3S C/W/YIDML4S1 C/W/YIDMM4S1 C/W/YIDMH4S C/W/YIDML5S1 C/W/YIDMM5S1 C/W/YIDMH5S C/W/YIDML6S1 C/W/YIDMM6S1 C/W/YIDMH6S C/W/YIDML7S1 C/W/YIDMM7S1 C/W/YIDMH7S C/W/YIDML8S1 C/W/YIDMM8S1 C/W/YIDMH8S C/W/YIDML9S1 C/W/YIDMM9S1 C/W/YIDMH9S1 All flights over 9999 miles are via points en route and carriers operating such flights want each leg to be ticketed separately. E.g. LONSYD on BA should be issued LONBKK Mileage Band 7 + BKKSYD Mileage Band 6 PARPPT on AF should be issued PARLAX Mileage Band 7 + LAXPPT Mileage Band 6 ISTA Guidelines 3 / 6 Effective 1 June 2017

4 Children & Infants Children aged 2-11 (inclusive) pay 67% of the adult fare. Replace the Z in the fare basis with a C for child tickets e.g. YIDZL1R2 becomes YIDCL1R2 Infants (under 2) not occupying a seat will pay no fare. Fare basis is always ZI zero (e.g.yidzi0r1 or YIDZI0R2) regardless of fare level or zone ticketed. TICKETING INSTRUCTIONS 1. Self-ticketing Standard IATA tickets must be used and issued in accordance with IATA Resolutions 728 and 788 and Recommended Practice 1788 as required in the ISTA. Third Party Ticketing: Some airlines have arrangements to issue tickets to employees of other airlines, under the terms of the agreement between the employing airline, called the Authorising Airline, and the Transporting Airline. Special agreement must be obtained from the Transporting Airline in order to allow Third Party Ticketing. When ticketing is managed by a third party, the Tour Code must be used in accordance with the Resolutions and Recommended Practice noted above. 2. Flight class Box Ticketing shall be made for travel in class agreed. e.g. C, Y or W 3. Reservation status Box Confirmed : OK Space available: SA 4. Airline Box Intended Transporting Airline code shall be shown in the carrier box of each coupon 5. Fare basis / Ticket designator Fare basis: "C" or W or "Y" Basic designator: ID Fare type: ZL, ZM, ZH Mileage Band: 1 9 or ML,MM, MH Mileage Band:1 9 or Either 50 or 00 Classification Designator: S, C or R Reservation Entitlement: 1 = bookable 2 = standby Ticket Designator: ZEA = Adult, ZEC = Child, ZEI = Infant, etc e.g. YIDZL1R2/ZEA, YIDMM2S1,CID50S1, CID50C1, YID00S1, CID00S2, etc Child: YIDCL1R2/ZEC, YID50S1CH Infant: YIDMM3S1IN, YIDZI0R2/ZEI 6. Not valid after box Ticket validity can be maximum three months from date of issue. 7. Fare calculation Box For Zonal Fares, the fixed fare in USD for each coupon of the ticket must be shown in the fare calculation box. 8. Fare Box The total amount in USD or in the currency of country of commencement of journey 9. Eqv Fare Paid Box The total amount converted to currency of country of sale 10. Tax Boxes All applicable interlineable taxes/fees/charges must be collected and shown on the ticket. The Transporting Carrier can debit the Ticketing Carrier for the applicable interlineable taxes/fees/charges even if they are not shown on the ticket, unless there is bilateral agreement to waive collection of such. Any tax, fee or charge imposed by an airline (i.e. charges that are not remitted ISTA Guidelines 4 / 6 Effective 1 June 2017

5 to third party government/airport authorities) must not be collected and shown on the ticket, and must not be collected from the ID passenger by the Transporting Airline at time of check in, unless bilaterally agreed specifically for ID tickets. 11. Tour code (IT) Box For self-ticketing or when ticketing is managed by a third party, in accordance with Resolution 788, this box must be used to identify the Date of Joining, the airline through which the benefits are derived, the Rebate Type, and Employing Company category code, as: - Date of Joining: ddmmmyy (which may be 00MMM00) - Two-character code of the airline through which the benefits are derived (the ZMF participating airline) - Rebate Type code: Crew Travel: 01 confirmed Duty: 06 confirmed, 10 space available Leisure: 07 confirmed, 12 space available - Employing Company category code: A through E, where A = the ZMF participating airline and B-E are S/A/F s of A. If this information is not included in the Tour Code box of the ticket, the intended transporting airline will have the right to refuse to accept the coupon. Examples: 10MAY82AA06A 01JAN15AB12A 12. Endorsement Box VALID ON MIBA or VALID ON ZED VALID on KL etc. (according to the routing of the ticket issued) or CREW MUST GO, SON OF XX STAFF, etc 13. Additional Endorsements The ticket shall show the staff number, travel order number or similar. ISTA Guidelines 5 / 6 Effective 1 June 2017

6 AIRPORT HANDLING REQUIREMENTS WHEN TRAVELING 1. Eligible person must have - valid ZMF ticket (see TICKETING INSTRUCTIONS) - all applicable travel documents - official proof of identity with photograph and signature, e.g. passport 2. Rights limitation - is not permitted to request up-grading or special service facilities - dress code of transporting airline must be followed 3. Children under 16 - must travel accompanied by an adult holding the same type of ticket ACCEPTANCE OF TICKETS - 1. Passenger wants to travel with Ticketed Airline on: a) same segment Check-in: Lift the applicable coupon b) different segment Ask ticket counter agent if they will accept your e-ticket. If not, you will have to refund and repurchase. 2. Passenger wants to travel with Another Airline on: a) same segment Ask ticket counter agent if they will accept your e-ticket. If not, you will have to refund and repurchase. b) different segment and fare level Ask ticket counter agent if they will accept your e-ticket. If not, you will have to refund and repurchase. Amendments For ticketing requirements, passengers should go to own airline Ticket Desk where possible for ticket reissue and collection of additional amount based on ISTA. If not, the transporting airline may at their discretion action the amendments. Third Party Ticketing: Where third party ticketing applies, and the Authorising Airline has no convenient office, passengers should go to the Ticketing Airline. If this is not possible, the Transporting Airline at its discretion, may either reissue or issue a new ticket. ISTA Guidelines 6 / 6 Effective 1 June 2017