ISE INDUSTRY FORUM CSISG 2018 Q2 RESULTS Announcement INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
|
|
- Felix Lucas
- 5 years ago
- Views:
Transcription
1 ISE INDUSTRY FORUM CSISG 2018 Q2 RESULTS Announcement INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
2 CSISG 2018 Q2 RESULTS LAND TRANSPORT & AIR TRANSPORT INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
3 csisg methodology INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
4 How Well Did Companies Satisfy Their Customers? The CSISG Score Customer Satisfaction CSISG (Scale of 0-100) 1. Overall Satisfaction 2. Ability to Meet Expectations 3. Similarity to Ideal!4
5 CSISG Structural Model Qn. Perceived Overall Quality Qn. Perceived Customisation Qn. Perceived Reliability Perceived Overall Quality (After Recent Experience) Qn. Complaint Behaviour Customer Complaints Qn. Price / Quality Qn. Quality / Price Perceived Value Customer Satisfaction (CSISG) Customer Expectations (Predicted Quality Before Recent Experience) Qn. Overall Satisfaction Qn. Ability to Meet Expectations Qn. Similarity to Ideal Customer Loyalty/ User Trust # Qn. Expected Overall Quality Qn. Expected Customisation Qn. Expected Reliability Denotes positive relationship between the drivers Denotes inverse relationship between the drivers # Note: MRT Systems and Public Buses respondents are administered questions on User Trust instead of Customer Loyalty. Qn. Repurchase Intention Qn. Price Tolerance #Qn. Positive Word-of-Mouth #Qn. Price Tolerance!5
6 General CSISG Fieldwork Methodology Singapore citizens and PRs are interviewed at their homes. Homes are selected from a random address listing that matches the housing profile of Singapore resident population. Departing tourists are interviewed at Changi Airport. (Applicable to all sub-sectors except Transport Booking Apps) Each respondent answers up to 21 CSISG questions and about 25 touchpoint questions about the entity/ company they had recent experiences with. Each respondent evaluates only 1 entity/ company. Typically respondents per entity/ company would have answered the CSISG questionnaire.!6
7 Overview of Score Calculation Company Score Sub-Sector Score Sector Score National Score Local & Tourist Weights Company Weights Revenue / GDP Contribution Weights Incidence Study Identify companies with highest interactions with locals and tourists. Locals surveyed door-to-door. Tourists surveyed at Changi Airport. DOS population and STB Visitor Arrival data used to further identify proportion of locals and tourist customers. Revenue Share Study / DOS GDP Data Identify revenue contribution of each sub-sector to its respective sector. Identify GDP contribution of each sector to the total GDP of sectors measured in the CSISG.!7
8 CSISG 2018 Q2 Sub-Sectors Land Transport Sector Mass Rapid Transit System Public Buses Taxi Services Transport Booking Apps Air Transport Sector Full Service Airlines Budget Airlines Changi Airport!8
9 CSISG 2018 Q2 Quick Facts Sectors Covered Land Transport Air Transport Survey Period Apr to Jul 2018 Total Questionnaires Completed 6,249 Locals 3,539 Tourists 2,710 Distinct entities measured 60 Entities with published scores 25!9
10 CSISG 2018 Q2 RESULTS INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
11 How Well Did Companies Satisfy Their Customers? CSISG 2018 Q2 Results Overview QUALIFIER FOR RESPONDENT (1) Recently interacted with company (Past 3 months for Land Transport, Past 6 months for Full Service Airlines & Budget Airlines) (2) Each respondent evaluates satisfaction with 1 company within the Air Transport and Land Transport sector * Refers to companies/sub-sectors significantly above their sub-sector/sector scores!11
12 land transport sector results INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
13 Land Transport Sector CSISG Trends Land Transport Sector 85 Taxi Services Transport Booking Apps Public Buses Mass Rapid Transit System Statistically significant IMPROVEMENT/DECLINE between 2018 and 2017 scores at 90% confidence No statistically significant change between 2018 and 2017 scores at 90% confidence!13
14 Land Transport Scores (Year-on-Year Movement in Satisfaction Drivers) Perceived Quality Customer Expectations Perceived Value CSISG Complaints Customer Loyalty Customer Expectations (Predicted Quality Before Recent Experience) Perceived Quality (After Recent Experience) Perceived Value CSISG Mass Rapid Transit System Public Buses Taxi Services Transport Booking Apps Statistically significant year-on-year increase/drop at 90% confidence No statistically significant year-on-year change at 90% confidence!14
15 User Trust/Customer Loyalty Fell For MRT System & Transport Booking Apps Perceived Quality Customer Expectations Perceived Value CSISG Complaints Customer Loyalty Customer Expectations (Predicted Quality Before Recent Experience) Perceived Quality (After Recent Experience) Perceived Value CSISG User Trust/ Customer Loyalty Mass Rapid Transit System Public Buses Taxi Services Transport Booking Apps Statistically significant year-on-year increase/drop at 90% confidence No statistically significant year-on-year change at 90% confidence!15
16 Public Transport: Satisfaction Among Locals Remain Lower than Tourists Mass Rapid Transit System Public Buses CSISG CSISG Score (0 to 100) User Trust Confidence** User Trust Confidence** GREEN/RED scores indicates Local performed BETTER/WORSE than Tourist respondents with statistical significance Statistically significant year-on-year IMPROVEMENT/DECLINE at 90% confidence!16
17 Public Transport: Locals User Trust & Confidence Fell For MRT System Mass Rapid Transit System Public Buses CSISG CSISG Score (0 to 100) User Trust Confidence** User Trust Confidence** GREEN/RED scores indicates Local performed BETTER/WORSE than Tourist respondents with statistical significance Statistically significant year-on-year IMPROVEMENT/DECLINE at 90% confidence ** Note: The confidence score was calculated from the question confidence that the operator will do a good job in the future and reported on a 0 to 100 scale.!17
18 Mass Rapid Transit System INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
19 Marginal But Not Statistically Significant Drop (MRT System) CSISG 2017 CSISG Mass Rapid Transit System SBS Transit Trains 65.1 SMRT Trains SBS Transit Trains 63.4 SMRT Trains!19
20 Downward Shift in Satisfaction Across All Lines (CSISG Scores by Train Lines) 70 MRT LRT Overall CSISG: 63.6 Overall CSISG: 63.4 Score (0 to 100) 63 Line 56 NEL (Purple) NSL (Red) EWL (Green) Downtown Line (Blue) Circle Line (Orange) Punggol LRT Bukit Panjang LRT Sengkang LRT Operator SBS SMRT SMRT SBS SMRT SBS SMRT SBS Statistically significant year-on-year IMPROVEMENT/DECLINE at 90% confidence!20
21 Several Attributes Saw Y-O-Y Declines (Trains Attributes: Y-O-Y Comparison) Maintenance of station amenities Accuracy of information provided throughout the station 2018 Avg Rating Cleanliness of station amenities Ease of clearing fare gate Cleanliness of trains Assistance and information for passengers with special needs Safety and security considerations Accuracy of train information during the train ride Ease of moving within station Helpfulness of staff Comfort of ride Sufficiency of train arrival information Travel time to reach destination Train frequency Handling of train disruptions Reliability of trains Satisfaction Rating (Scale of 1 to 10) Statistically significant year-on-year increase/drop at 90% confidence!21
22 Decline in Attributes Largely Coming From Locals (Trains Attributes: Y-O-Y Comparison) Tourists Sorted in descending order of Locals attribute ratings Accuracy of information provided throughout the station Locals Maintenance of station amenities Ease of clearing fare gate Cleanliness of station amenities Accuracy of train information during the train ride Cleanliness of trains Safety and security considerations Helpfulness of staff Assistance and info for passengers with special needs Sufficiency of train arrival information Comfort of ride Ease of moving within station Travel time to reach destination Train frequency Handling of train disruptions Reliability of trains Satisfaction Rating (1 to 10 scale) Satisfaction Rating (1 to 10 scale) Statistically significant year-on-year increase/drop at 90% confidence!22
23 Declines Observed Among Key Train Attributes (Impact On Quality: Trains Attributes) 2018 Avg Rating Significant Impact on Perceived Quality Score Reliability of trains Handling of train disruptions Travel time to reach destination Sufficiency of train arrival information Comfort of ride Train frequency Limited Impact on Perceived Quality Score Cleanliness of trains Accuracy of information provided throughout the station Ease of clearing fare gate Safety and security considerations Helpfulness of staff Ease of moving within station Maintenance of station amenities Cleanliness of station amenities Accuracy of train information during the train ride Note: Assistance and info for passengers with special needs not included in impact analysis due to proportion of respondents who did not rate the question Satisfaction Rating (Scale of 1 to 10) Statistically significant year-on-year increase/drop at 90% confidence!23
24 Public Buses INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
25 Marginal But Not Statistically Significant Upticks for SMRT and SBS (Public Buses) CSISG 2017 CSISG Public Buses SMRT Buses SMRT Buses 65.2 SBS Transit Buses SBS Transit Buses Other Bus Operators E.g., other bus operators includes Go-Ahead and Tower Transit!25
26 No Statistically Significant Y-O-Y Movements (Buses Attributes) 2018 Avg Rating Clarity of bus route information Ease of boarding buses Availability of bus route information Helpfulness of bus captain Smoothness of the bus journey Comfort of the ride Safety of the ride Politeness of the bus captain No significant year-onyear movements across all buses attributes Accuracy of bus arrival information Condition of the buses Ease of moving within the bus Bus frequency Travel time to reach destination Satisfaction Rating (Scale of 1 to 10)!26
27 Key Drivers of Perceived Quality for Public Buses Comfort of the ride 2018 Avg Rating Significant Impact on Perceived Quality Score Safety of the ride Bus frequency Politeness of the bus captain Smoothness of the bus journey Availability of bus route information Travel time to reach destination Condition of the buses Limited Impact on Perceived Quality Score Clarity of bus route information Ease of moving within the bus Helpfulness of bus captain Accuracy of bus arrival information Ease of boarding buses Satisfaction Rating (Scale of 1 to 10)!27
28 Perceptions of Transport Operator & Satisfaction with Government Intervention (Public Transport) INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
29 Perceptions of Transport Operator & Satisfaction with Government Intervention Local commuters were asked how much they trust that the public transport operator is working in their best interests and how satisfied they were with the government s intervention in the area of public transport. Operator Working In Best Interests: How much do you trust that the operator is working in your best interests? Satisfaction with Government Intervention: How satisfied are you with LTA s intervention in the area of public buses/train systems?!29
30 Perceptions of Transport Operator & Satisfaction with Government Intervention MRT System Operator Working In Best Interests Satisfaction with Government Intervention Rated 1-5 Rated 6-10 Rated % 83.9% Rated % 0.0% % of Local Respondents Public Buses Operator Working In Best Interests Satisfaction with Government Intervention Rated 1-5 Rated 6-10 Rated % 92.3% Rated % 0.0% % of Local Respondents
31 Satisfaction & User Trust with Train Operator Lower When Perceptions of the Operator and Satisfaction with Government Intervention are Poor MRT System Satisfaction with Government Intervention Operator Working In Best Interests Rated 6-10 Rated 1-5 Rated 1-5 Rated Customer Satisfaction 67.1 Customer Satisfaction Operator Working In Best Interests Rated 6-10 Rated 1-5 Satisfaction with Government Intervention Rated 1-5 Rated User Trust with Operator 68.6 User Trust with Operator
32 Similar Findings Seen in Satisfaction & User Trust for Bus Operator Public Buses Satisfaction with Government Intervention Operator Working In Best Interests Rated 6-10 Rated 1-5 Rated 1-5 Rated Customer Satisfaction 68.2 Customer Satisfaction Operator Working In Best Interests Rated 6-10 Rated 1-5 Satisfaction with Government Intervention Rated 1-5 Rated User Trust with Operator 71.3 User Trust with Operator
33 Locals with Poor Perceptions of the Train Operator & Low Satisfaction with Government Interventions on the Rise Satisfaction with Government Intervention Rated 1-5 Rated % MRT System Public Buses Operator Working In Best Interests Rated 6-10 Rated 1-5 % 15.9% % Of Local Respondents 10% 9.5% 14.8% 10.1% 8.7% 7.7% 0% !33
34 Taxis & Transport Booking Apps Sub-Sectors INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
35 Marginal Upticks Across All Taxi Companies (Taxis) 85 Taxi Services CSISG 2017 CSISG Transcab 73.4 Premier 73.3 SMRT 71.8 ComfortDelGro 71.4 Prime Transcab 73.8 Premier 72.3 ComfortDelGro 72.1 SMRT 70.0 Prime!35
36 Several Attributes Saw Y-O-Y Increases (Taxi Services Attributes: Y-O-Y Movements) YOY Percentage Change In Satisfaction Ratings Payment options available +3.1% Courtesy of taxi driver Comfort of the ride Taxi drivers road knowledge Cleanliness of the taxi Smoothness of the ride Interaction with taxi driver Clarity of fare structure Safety of the ride Fares charged Availability of feedback channels Condition of the taxi Payment process Helpfulness of taxi driver +3.0% +2.5% +2.2% +1.8% +1.7% +1.5% +1.3% +1.0% +1.0% +0.7% +0.6% +0.5% +0.2% / Statistically significant year-on-year increase/drop at 90% confidence No statistically significant changes year-on-year at 90% confidence!36
37 Marginal Decline in Grab s Scores (Transport Booking Apps) CSISG 2017 CSISG Transport Booking Apps Grab 69.5 ComfortDelGro ComfortDelGro 67.5 Grab!37
38 Fares & Promos/Discounts Are Lowest Rated Attributes Driver s road knowledge Safety of the ride Ease of getting a ride Clarity of fare structure Ease of using app Helpfulness of driver Cleanliness of the vehicle Security measures to safeguard personal details Comfort of the ride Payment process Courtesy of driver Accuracy of waiting time estimation Range of service types Accuracy of information provided on company's booking app Ease of providing feedback Sufficiency of feedback channels Fares charged Attractiveness of app promotions and discounts 2018 Avg Rating Satisfaction Rating (Scale of 1 to 10) Lowest Rated Attributes!38
39 Decline in Satisfaction for Fares & Promos/Discounts (Transport Booking App Attributes: Y-O-Y Movements) Ease of getting a ride Driver s road knowledge Ease of using app Helpfulness of driver Safety of the ride Cleanliness of the vehicle Comfort of the ride YOY Percentage Change In Satisfaction Ratings +2.3% +1.6% +1.6% +1.0% +0.9% +0.9% +0.6% Clarity of fare structure Security measures to safeguard personal details Accuracy of waiting time estimation Courtesy of driver Payment process Sufficiency of feedback channels Ease of providing feedback Accuracy of information provided on company's booking app Range of service types -0.1% -0.3% -0.5% -0.6% -0.6% -1.0% -1.3% -1.3% +0.1% Fares charged Attractiveness of app promotions and discounts -17.1% -7.7% / Statistically significant year-on-year increase/drop at 90% confidence No statistically significant changes year-on-year at 90% confidence!39
40 Taxi Services Vs Private Hire Cars (Comparing Attributes AMONG LOCALS) INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
41 2017: Majority of Private Hire Cars Attribute Ratings Marginally Higher Than Taxis 2017 Comparable Attributes Payment process Clarity of fare structure 2018 Taxi Services (Locals) Private Hire Cars (Locals) Safety of the ride Cleanliness of the taxi/ car Drivers road knowledge Helpfulness of driver Courtesy of driver Fares charged Comfort of the ride Satisfaction Rating Satisfaction Rating!41
42 2018: Y-O-Y Decline in Fares Charged for Private Hire Cars 2017 Comparable Attributes Payment process 2018 Clarity of fare structure Safety of the ride Cleanliness of the taxi/ car Drivers road knowledge Helpfulness of driver Courtesy of driver Fares charged Comfort of the ride Satisfaction Rating Taxi Services (Locals) Private Hire Cars (Locals) Satisfaction Rating!42
43 2018: Taxis Registered Higher Ratings Than Private Hire Cars For Fares Charged 2017 Comparable Attributes Payment process 2018 Clarity of fare structure Safety of the ride Cleanliness of the taxi/ car Drivers road knowledge Helpfulness of driver Courtesy of driver Fares charged Rating for Taxi Significantly Higher Comfort of the ride Satisfaction Rating Taxi Services (Locals) Private Hire Cars (Locals) Satisfaction Rating!43
44 Fares Charged Top Attribute for Both Sub-Sectors (Taxis & Transport Booking App: Top 5 Attributes with Impact on Perceived Quality) Impact On Perceived Quality Score Taxis (Locals) Fares charged Transport Booking App (Locals) Fares charged Increasing Impact On Perceived Quality Score Interaction with taxi driver Comfort of the ride Payment process Cleanliness of the vehicle Safety of the ride Helpfulness of driver Smoothness of the ride Sufficiency of feedback channels!44
45 air transport sector results INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
46 Air Transport Sector CSISG Trends 95 Airport Full Service Airlines 70 Air Transport Sector Budget Airlines Statistically significant IMPROVEMENT/DECLINE between 2018 and 2017 scores at 90% confidence No statistically significant change between 2018 and 2017 scores at 90% confidence!46
47 Statistically Significant Upticks Across Air Transport Sub-Sectors Perceived Quality Customer Expectations Perceived Value CSISG Complaints Customer Loyalty Customer Expectations (Predicted Quality Before Recent Experience) Perceived Quality (After Recent Experience) Perceived Value CSISG Customer Loyalty Full Service Airlines Budget Airlines Statistically significant year-on-year IMPROVEMENT/DECLINE at 90% confidence No statistically significant year-on-year change at 90% confidence!47
48 Customer Loyalty Fell For Full Service Airlines Perceived Quality Customer Expectations Perceived Value CSISG Complaints Customer Loyalty Customer Expectations (Predicted Quality Before Recent Experience) Perceived Quality (After Recent Experience) Perceived Value CSISG Customer Loyalty Full Service Airlines Budget Airlines Statistically significant year-on-year IMPROVEMENT/DECLINE at 90% confidence No statistically significant year-on-year change at 90% confidence!48
49 Marginal Movements Across Full Service Airlines (Full Service Airlines) 85 Full Service Airlines 74.5 CSISG 2017 CSISG Singapore Airlines 77.5 Garuda Indonesia 76.1 Emirates 75.1 Cathay Pacific 74.2 Qantas 73.6 SilkAir 72.8 Other full service airlines Singapore Airlines 76.4 Garuda Indonesia 75.6 Emirates 74.7 Cathay Pacific 73.9 Qantas 73.1 SilkAir 71.6 Other full service airlines E.g. of Other full service airlines includes Korean Air, Philippine Airlines, Malaysia Airlines!49
50 Statistically Significant Increase In Sub-Sector Score (Budget Airlines) CSISG 2017 CSISG Budget Airlines Scoot Jetstar Asia 72.0 Scoot 71.8 AirAsia 71.6 Other budget airlines Jetstar Asia 72.2 Airasia 70.5 Other budget airlines 69.9 Lion Air E.g. of Other budget airlines includes Cebu Pacific, VietJet Air, Firefly Note: Lion Air is a newly measured company in CSISG 2018!50
51 CSISG 5 Years Trend (Full Service Airlines vs. Budget Airlines) 80.0 Full Service Airlines (CSISG) Budget Airlines (CSISG) Scores (Scale 0 to 100) 72.5 Statistically significant year-on-year IMPROVEMENT at 90% confidence !51
52 Narrowing Satisfaction Gap Between Airlines (Full Service Airlines vs. Budget Airlines) 80.0 Full Service Airlines (CSISG) Budget Airlines (CSISG) Scores (Scale 0 to 100) 72.5 Gap of 5.0-pts Gap of 1.4-pts !52
53 Perceived Quality 5 Years Trend (Full Service Airlines vs. Budget Airlines) 80.0 Full Service Airlines (CSISG) Full Service Airlines (Perceived Quality) Budget Airlines (CSISG) Budget Airlines (Perceived Quality) Scores (Scale 0 to 100) !53
54 Similar Narrowing Gap Between Airlines (Full Service Airlines vs. Budget Airlines) 80.0 Full Service Full Service Airlines (CSISG) Full Service Airlines (Perceived Quality) Budget Airlines (CSISG) Budget Airlines (Perceived Quality) Budget Airlines (CSISG) Gap of 2.4-pts Scores (Scale 0 to 100) 72.5 Gap of 4.2-pts !54
55 Convergence in Repurchase Intention Ratings (Full Service Airlines vs. Budget Airlines) 8.00 Full Service Airlines (Likelihood To Repurchase) Budget Airlines (Likelihood To Repurchase) Likelihood Ratings (Scale 1 to 10) !55
56 Key Differentiators of Loyalty for Airlines (Top 5 Attributes with Impact on Loyalty) Impact On Loyalty Score Full Service Airlines Budget Airlines Condition of the cabin Comfort of the journey Increasing Impact On Loyalty Score Availability of reading materials on aircraft Airline is able to accommodate to your needs Comfort of the journey Airline is able to accommodate to your needs Airline staff has your best interest at heart Brand image complements your lifestyle Brand image complements your lifestyle Condition of the cabin!56
57 Common Differentiators That Have Impact On Both Airlines Loyalty Scores Impact On Loyalty Score Full Service Airlines Budget Airlines Condition of the cabin Comfort of the journey Increasing Impact On Loyalty Score Availability of reading materials on aircraft Airline is able to accommodate to your needs Comfort of the journey Airline is able to accommodate to your needs Airline staff has your best interest at heart Brand image complements your lifestyle Brand image complements your lifestyle Condition of the cabin!57
58 Summary Satisfaction levels across sub-sectors generally saw marginal movements except for Budget Airlines which saw a statistically significant increase. Public Transport: Marginal decline in satisfaction for trains, but decline in User Trust and Confidence with train operators amongst locals. Both perceptions of the operator and government intervention important for Customer Satisfaction and User Trust with the operator. Taxi & Transport Booking Apps: Exit of Uber saw Transport Booking App decline in loyalty and satisfaction with fares and promotions/discounts. Companies may wish to consider how to better manage these areas.!58
59 Summary Air Transport: Decline in loyalty for Full Service Airlines, met with a narrowing Customer Satisfaction and Perceived Quality gap with Budget Airlines. Full Service Airlines to consider creating wider differentiation especially from Budget Airlines to prevent customers potentially substituting their services with lower priced alternatives.!59
Competing in a Disrupted and Changing Environment
Competing in a Disrupted and Changing Environment ISES INDUSTRY FORUM CSISG 2016 Q2 RESULTS ANNOUNCEMENT INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY CSISG 2016 Q2 RESULTS land transport,
More informationCUSTOMER SATISFACTION INDEX OF SINGAPORE 2018 Q2 RESULTS OVERVIEW AIR TRANSPORT AND LAND TRANSPORT
CUSTOMER SATISFACTION INDEX OF SINGAPORE 2018 Q2 RESULTS OVERVIEW AIR TRANSPORT AND LAND TRANSPORT 2018 Q2 SCORES AIR TRANSPORT AND LAND TRANSPORT 75.4 Air Transport 78.0 Airport* 78.0 Changi Airport 74.5
More informationCUSTOMER SATISFACTION INDEX OF SINGAPORE 2017 Q2 RESULTS OVERVIEW AIR TRANSPORT AND LAND TRANSPORT
CUSTOMER SATISFACTION INDEX OF SINGAPORE 2017 Q2 RESULTS OVERVIEW AIR TRANSPORT AND LAND TRANSPORT 2017 Q2 SCORES AIR TRANSPORT AND LAND TRANSPORT 74.4 Air Transport 77.1 Airport* 77.1 Changi Airport 74.2
More informationMedia Release. CSISG 2011 Q2 RESULTS education and transportation & logistics INSTITUTE OF SERVICE EXCELLENCE SINGAPORE MANAGEMENT UNIVERSITY
Media Release CSISG 2011 Q2 RESULTS education and transportation & logistics Structure of today s presentation 2Q CSISG 2011 Press Briefing 1. 2nd Quarter CSISG 2011 Overall Results 2. Results and findings
More informationNational Passenger Survey Autumn putting rail passengers first
National Passenger Survey Autumn 2005 putting rail passengers first What is Passenger Focus? Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for
More informationNational Passenger Survey Autumn putting rail passengers first
National Passenger Survey Autumn putting rail passengers first What is Passenger Focus? Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for Britain
More informationNational Passenger Survey Spring putting rail passengers first
National Passenger Survey putting rail passengers first What is Passenger Focus? Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for Britain s rail
More informationNational Passenger Survey Spring putting rail passengers first
National Passenger Survey Spring 2006 putting rail passengers first What is Passenger Focus? Passenger Focus is the independent national rail consumer watchdog. Our mission is to get the best deal for
More information2018 Airline Satisfaction Survey
2018 Airline Survey 2 Table of Contents Part 1: Outline of This Report 3 1. Outline of the Survey 4 2. Profile of the Respondents 5 Gender /Age /Area of Residence /Occupation /Annual income 5 Purpose for
More informationAFTA Travel Trends. August 2017
AFTA Travel Trends August 2017 AFTA Travel Trends Report 2017 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 0 0 West Second Avenue Vancouver BC VH Y
More informationNational Rail Passenger Survey Autumn 2015 Main Report
National Rail Passenger Survey Autumn 2015 Main Report Transport Focus is the independent transport user watchdog Our mission is to get the best deal for passengers and road users. With a strong emphasis
More informationNational Rail Passenger Survey Autumn 2013 Main Report
National Rail Passenger Survey Autumn 2013 Main Report What is Passenger Focus? Passenger Focus is the independent consumer watchdog for Britain s rail passengers and England s bus, coach and tram passengers
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report 0 British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 0 05 West Second Avenue Vancouver BC V6H
More informationTram Passenger Survey
Key findings Autumn 2015 Foreword Jeff Halliwell Now in its third year, our Tram Passenger Survey has covered passengers views of their journey in six network areas in Britain. For the second time this
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report 2003 British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 402 1505 West Second Avenue Vancouver
More information48 Oct-15. Nov-15. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDE OCTOBER 2016 CTI shows travel grew in October 2016. LTI predicts easing travel growth through the first four months of 2017, with some momentum sustained by domestic
More informationAFTA Travel Trends. December 2018
AFTA Travel Trends December 2018 AFTA Travel Trends Report 2018 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel
More informationBus Passenger Survey spring 2015 results Centro - West Midlands PTE area
Bus Passenger Survey spring 2015 results Centro - West Midlands PTE area Contact: Murray Leader, Insight Team, Transport Focus Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX Tel: 0300 123 0843
More informationMar-16. Apr-16. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDE MARCH 2017 CTI reading of.8 in March 2017 shows that travel to and within the U.S. grew by 3.6% from March 2016 to March 2017. LTI predicts overall positive travel
More informationNational Rail Passenger Survey Main Report Spring 2018
National Rail Passenger Survey Main Report Spring 2018 Transport Focus is the independent transport user watchdog Our mission is to get the best deal for passengers and road users. With a strong emphasis
More informationWiltshire destination report
Wiltshire destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationAFTA Travel Trends. October 2018
AFTA Travel Trends October 2018 AFTA Travel Trends Report 2018 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel
More information2017 Airline Satisfaction Survey
2017 Airline Survey 2 Table of Contents Part 1: Outline of This Report 3 1. Outline of the Survey 4 2. Profile of the Respondents 5 Gender /Age / Area of Residence /Occupation /Annual income 5 Purpose
More informationPrepared for: TOMM Committee Kangaroo Island CB Contact: Ben Nitschke, Account Manager Phone: (08)
Prepared for: TOMM Committee Kangaroo Island CB Contact: Ben Nitschke, Account Manager Phone: (08) 8373 3822 Email: ben.nitschke@colmarbrunton.com Issue Date: 24 August, 2017 Project number: TOMM0003 www.colmarbrunton.com
More informationBristol destination report
Bristol destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationFuture Challenges For the Indian. Market. CEO Centre for Asia Pacific Aviation. Andrew Miller. April 2006
Future Challenges For the Indian Market Andrew Miller CEO Centre for Asia Pacific Aviation April 2006 Environmental Drivers Governments focus on tourism growth and regional dispersal stimulate economy
More informationAFTA Travel Trends. January 2019
AFTA Travel Trends January 2019 AFTA Travel Trends Report 2019 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel
More informationAFTA Travel Trends. September 2018
AFTA Travel Trends September 2018 AFTA Travel Trends Report 2018 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report 2007 British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 02 10 West Second Avenue Vancouver BC
More informationAFTA Travel Trends. October 2017
AFTA Travel Trends October AFTA Travel Trends Report Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for Year end
More informationTram Passenger Survey (TPS) All networks
Tram Passenger Survey (TPS) All networks Rosie Giles Tel: Email: Rosie.Giles@transportfocus.org.uk results March Insight Team, Transport Focus, Fleetbank House, - Salisbury Square, London, ECY JX Contents
More informationAFTA Travel Trends. May 2018
AFTA Travel Trends May AFTA Travel Trends Report Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for Year end of
More information2017/ Q1 Performance Measures Report
2017/2018 - Q1 Performance Measures Report Contents Ridership & Revenue... 1 Historical Revenue & Ridership... 1 Revenue Actual vs. Planned... 3 Mean Distance Between Failures... 5 Maintenance Cost Quarter
More informationAirlines Service Evaluation Report. Fourth quarter 2018
Airlines Service Evaluation Report Fourth quarter 2018 01 Overview CONTENTS 02 03 Full-Service Airlines Service Evaluation Low-Cost Carriers Service Evaluation 04 About CAPSE Overview Overview CAPSE selected
More informationJUNEAU BUSINESS VISITOR SATISFACTION SURVEY RESULTS
2018 JUNEAU BUSINESS VISITOR SATISFACTION SURVEY RESULTS Completed by the Juneau Economic Development Council in partnership with the Alaska Committee. JEDC research efforts are supported by core funding
More informationTimetable Change Research. Re-contact survey key findings
Timetable Change Research Re-contact survey key findings Key project objectives Measure the impact of the timetable changes on customers, what actions have they taken as a result Gauge how have the timetable
More informationAFTA Travel Trends. February 2018
AFTA Travel Trends February 2018 AFTA Travel Trends Report 2018 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel
More informationJAPAC TRAVELLER REPORT. Transit/Carrier. Peak time for engagement. Top engaged audience. Repeat Travellers per month. Tokyo.
Tokyo JAPAC TRAVELLER REPORT Delhi Mumbai Hong Kong Macau Manila Bangkok Kuala Lumpur Singapore Jakarta Sydney Melbourne Tokyo Hong Kong Delhi Mumbai Macau Bangkok Kuala Lumpur Singapore Jakarta Manila
More informationOct-17 Nov-17. Sep-17. Travel is expected to grow over the coming 6 months; at a slightly faster rate
Analysis provided by TRAVEL TRENDS INDEX SEPTEMBER 2018 CTI reading of.8 in September 2018 indicates that travel to or within the U.S. grew 1.6% in September 2018 compared to September 2017. LTI predicts
More informationAFTA Travel Trends. July 2017
AFTA Travel Trends July 2017 AFTA Travel Trends Report 2017 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for
More informationERA Monthly Market Analysis
ERA Monthly Market Analysis March 2018 Introduction For the production of these statistics in the following report, ERA has teamed up with partners Seabury Consulting and Innovata to provide a comprehensive
More informationAFTA Travel Trends. April 2018
AFTA Travel Trends April 2018 AFTA Travel Trends Report 2018 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for
More informationPrepared for: TOMM Committee Kangaroo Island CB Contact: Naomi Downer, Account Director Phone: (08)
Prepared for: TOMM Committee Kangaroo Island CB Contact: Naomi Downer, Account Director Phone: (08) 8373 3822 Email: naomi.downer@colmarbrunton.com Issue Date: 14 November, 2016 Project number: TOMM0002
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report 2006 British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 02 1505 West Second Avenue Vancouver
More informationNational Rail Performance Report - Quarter /14
A London TravelWatch report The voice of transport users National Rail Performance Report - July 2014 London TravelWatch is the official body set up by Parliament to provide a voice for London s travelling
More informationAFTA Travel Trends. June 2017
AFTA Travel Trends June 2017 AFTA Travel Trends Report 2017 Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for
More informationCustomer Satisfaction Tracking Annual Report British Columbia Ferry Services Inc.
Customer Satisfaction Tracking Annual Report 2008 British Columbia Ferry Services Inc. Presented to: British Columbia Ferry Services Inc. Victoria, British Columbia 02 10 West Second Avenue Vancouver BC
More informationERA Monthly Market Analysis
ERA Monthly Market Analysis May 2016 Introduction For the production of these statistics in the following report, ERA has teamed up with partners Seabury and Innovata to provide a comprehensive analysis
More informationResearch: Lifting the Lid on Passenger Satisfaction Passenger Experience Conference, Hamburg, 2016
Research: Lifting the Lid on Passenger Satisfaction Passenger Experience Conference, Hamburg, 2016 Hicham Seifeddine Assistant Director, APCS Business Intelligence Services IATA Clara Perez Perucchi Travel
More informationThe Role of Online in Travel Purchases. Hungary
The Role of Online in Travel Purchases Hungary Methodology Vertical Deep Dive Travel Hungary Target group: Internet user in Hungary, 18 years and older Sample: n=1,000 Internet users Methodology: Online
More information2015 British Columbia Parks. Visitor Survey. Juan De Fuca Park. China Beach
2015 British Columbia Parks Visitor Survey Juan De Fuca Park China Beach 1 Contents Introduction 3 Methodology 3 Limitations 3 How this report is organized 3 Part 1 - Visitor Satisfaction 4 Part 2 - Visitor
More informationThe Market Study of Low-Cost Airlines Operating in Thailand s Domestic Routes
The Market Study of Low-Cost Airlines Operating in Thailand s Domestic Routes 1 Bhassakorn Chanpayom and 2 Krit Witthawassamrankul 1,2 Kasem Bundit University Abstract : The research aims to study the
More information49 May-17. Jun-17. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDEX MAY 2018 CTI reading of 51.7 in May 2018 shows that travel to or within the U.S. grew 3.4% in May 2018 compared to May 2017. LTI predicts moderating travel growth
More informationPortrait of American Traveler. November 16, 2016
Portrait of American Traveler November 16, 2016 Our mission is simple: help travel and hospitality companies grow revenue by motivating their customers. THE NEAR-VIEW The only predictive survey of the
More informationPerformance monitoring report for first half of 2015
Performance monitoring report for first half of 2015 Gatwick Airport Limited 1. Introduction Date of issue: 11 November 2015 This report provides an update on performance at Gatwick in the first half of
More informationCivil Aviation Authority:
Civil Aviation Authority: UK Aviation Consumer Survey August 2018 CONTENTS Background and method Headline measures Flying behaviour Recent experience Travel disruption Disability Key driver analysis Public
More informationAFTA Travel Trends. November 2018
AFTA Travel Trends November AFTA Travel Trends Report Inbound and Outbound overview Introduction This snapshot provides an overview of the balance of trade between Inbound and Outbound Travel for Year
More informationOct-17 Nov-17. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDEX OCTOBER 2018 CTI reading of 51.6 in October 2018 indicates that travel to or within the U.S. grew 3.2% in October 2018 compared to October 2017. LTI predicts travel
More informationImplications obtained through the survey regarding overseas travel by LCC in Japan
(Title) Implications obtained through the survey regarding overseas travel by LCC in Japan market Author: Supervisor: Shoji Nomura Graduate School of Economic Science, Saitama University e-mail: nomura.shoji@gmail.com
More informationEconomic Impact of Tourism. Norfolk
Economic Impact of Tourism Norfolk - 2009 Produced by: East of England Tourism Dettingen House Dettingen Way, Bury St Edmunds Suffolk IP33 3TU Tel. 01284 727480 Contextual analysis Regional Economic Trends
More informationBath destination report
Bath destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationJan-18. Dec-17. Travel is expected to grow over the coming 6 months; at a slower rate
Analysis provided by TRAVEL TRENDS INDEX DECEMBER 2018 CTI reading of 51.8 in December 2018 indicates that travel to or within the U.S. grew 3.6% in December 2018 compared to December 2017. LTI predicts
More informationBrighton destination report
Brighton destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationThe Millennial Traveller 2018
The Millennial Traveller 2018 Counter Intelligence Retail Counter Intelligence Retail is the travel retail industry s leading agency, with services covering areas including research, category development
More informationPreliminary Operating Statistics For the 2 nd Quarter of the Financial Year Ended 2015
FOR IMMEDIATE RELEASE AirAsia Berhad ( AirAsia or the company ) is pleased to announce the operating statistics for the 2 nd Quarter 2015 ( 2Q15 ). In 2Q15, the Group [1] maintained a load factor of 79%.
More informationBudget Airline Industry in Hong Kong
Budget Airline Industry in Hong Kong Chau Man Sze, Lai Wai In, Lee Ngai, and Or Wing Yan Abstract The aim of the research is to understand the current demand for budget airlines in Hong Kong and analyze
More information2015 Metro User Christchurch
2015 Metro User Christchurch Research Report June 2015 www.researchfirst.co.nz Contents 2015 Metro User Christchurch 1 Research Context and Design 03 1.1 Introduction 03 1.2 Research Objectives 03 1.3
More informationCotswolds destination report
Cotswolds destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationBournemouth destination report
Bournemouth destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of
More informationBooking a holiday. Foresight issue 151. VisitBritain Research
Booking a holiday Foresight issue 151 VisitBritain Research 1 Contents 1. Introduction 2. Summary 3. How are travel and accommodation booked? 1. Booked separately or together 2. Booked direct with provider
More informationPreliminary Operating Statistics For the 3 rd Quarter of the Financial Year Ended 2015
FOR IMMEDIATE RELEASE AirAsia Berhad ( AirAsia or the Company ) is pleased to announce the operating statistics for the 3 rd Quarter 2015 ( 3Q15 ). In 3Q15, the Group [1] recorded an increase of 3 percentage
More information2013 Business & Legislative Session Visitor Satisfaction Survey Results
2013 Business & Legislative Session Visitor Satisfaction Survey Results Completed by Juneau Economic Development Council in partnership with The Alaska Committee August 2013 JEDC research efforts are supported
More informationAirport forecasting is used in master planning to guide future development of the Airport.
Airport Forecasts Airport forecasting is used in master planning to guide future development of the Airport. 4.1 INTRODUCTION Airport forecasting ensures development is appropriate for passengers, ground
More informationPage 1. John Guscic Managing Director, Webjet Limited
Page 1 John Guscic Managing Director, Webjet Limited spanning both consumer markets (through B2C) and global wholesale markets (through B2B) B2C TRAVEL Leading online consumer travel brands B2B TRAVEL
More informationMaking Cooperation Work COMCEC STRATEGY. For Building an Interdependent Islamic World COMCEC TOURISM OUTLOOK 2015
COMCEC TOURISM OUTLOOK 2015 Aslı TAŞMAZ DADAKOĞLU COMCEC Coordination Office September 2015 OUTLINE The Importance of Tourism for Development Overview of International Tourism in the World International
More informationYork destination report
York destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationWHEN IS THE RIGHT TIME TO FLY? THE CASE OF SOUTHEAST ASIAN LOW- COST AIRLINES
WHEN IS THE RIGHT TIME TO FLY? THE CASE OF SOUTHEAST ASIAN LOW- COST AIRLINES Chun Meng Tang, Abhishek Bhati, Tjong Budisantoso, Derrick Lee James Cook University Australia, Singapore Campus ABSTRACT This
More informationCORNWALL VISITOR SURVEY 06/07. Final report. Produced by South West Tourism Research Department For and on behalf of Visit Cornwall.
CORNWALL VISITOR SURVEY 06/07 Final report Produced by South West Tourism Research Department For and on behalf of Visit Cornwall September 2007 Contents Slide Executive summary 3 Chapter 1: Introduction
More informationBlackpool destination report
Blackpool destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationSound Transit Operations June 2016 Service Performance Report. Ridership
Ridership Total Boardings by Mode Mode Jun-15 Jun-16 % YTD-15 YTD-16 % ST Express 1,622,222 1,617,420-0.3% 9,159,934 9,228,211 0.7% Sounder 323,747 361,919 11.8% 1,843,914 2,099,824 13.9% Tacoma Link 75,396
More informationRailway performance and subsidy statistics
Railway performance and subsidy statistics Standard Note: SN/SG/2199 Last updated: 2 October 2013 Author: Matthew Keep Social and General Statistics Section This Note provides data and commentary relating
More informationBus Passenger Survey
March 2012 Contents 1 Foreword 3 2 Key findings 4 3 Results by area Merseyside PTE (Merseytravel) South Yorkshire PTE Transport for Greater Manchester (TfGM) West Yorkshire PTE (Metro) Tyne & Wear PTE
More informationMeasuring Productivity for Car Booking Solutions
Measuring Productivity for Car Booking Solutions Value Creation Study Rebecca Bartlett 20th January 2014 Table of Contents Executive Summary Introduction Method Productivity Analysis Scenario 1 Scenario
More informationAIR TRANSPORT MANAGEMENT Universidade Lusofona January 2008
AIR TRANSPORT MANAGEMENT Universidade Lusofona Introduction to airline network planning: John Strickland, Director JLS Consulting Contents 1. What kind of airlines? 2. Network Planning Data Generic / traditional
More informationKent destination report
Kent destination report 1 VisitEngland Destination tracker: Since April 2015, the national tourist boards of VisitEngland, VisitScotland and VisitWales have been tracking visitor perceptions of holiday
More informationOzaukee County Transit Development Plan
Ozaukee County Transit Development Plan Record of Public Comments and Recommended Transit Service Plan June 5, 2018 Kevin Muhs Deputy Director #242846 Status of the Transit Development Plan Existing Conditions
More informationEconomic Impact of Tourism. Cambridgeshire 2010 Results
Economic Impact of Tourism Cambridgeshire 2010 Results Produced by: Tourism South East Research Department 40 Chamberlayne Road, Eastleigh, Hampshire, SO50 5JH sjarques@tourismse.com http://www.tourismsoutheast.com
More informationNew System. New Routes. New Way. May 20, 2014
Route Optimization I N I T I A T I V E New System. New Routes. New Way. May 20, 2014 1 Welcome Blueprint for Transportation Excellence (BTE) 20 year strategic plan Blueprint 2020 JTA s five-year plan for
More informationQANTAS GROUP HALF YEAR FINANCIAL RESULTS 22 FEBRUARY 2018 ALAN JOYCE SPEECH
QANTAS GROUP HALF YEAR FINANCIAL RESULTS 22 FEBRUARY 2018 Good morning ALAN JOYCE SPEECH I m pleased to report that the Qantas Group achieved another record profit in the first half of the 2018 financial
More informationTourism Industry Council Tasmania Community Survey 2018 Research Report. May 2018
Tourism Industry Council Tasmania Community Survey 2018 Research Report May 2018 This report has been prepared by Enterprise Marketing and Research Services 60 Main Road, Moonah TAS 7009 All enquiries
More informationNational Rail Performance Report - Quarter /16 (January-March 2016)
National Rail Performance Report - Quarter 4 2015/16 (January-March 2016) May 2016 London TravelWatch is the official body set up by Parliament to provide a voice for London s travelling public. Our role
More informationAviation Operating Administration/Executive
Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with
More informationTOURISM BUSINESS COUNCIL OF SOUTH AFRICA TRENDS AND INDICATORS REPORT. March 2018
TOURISM BUSINESS COUNCIL OF SOUTH AFRICA TRENDS AND INDICATORS REPORT March 2018 Compiled by: Ms. Tebogo Umanah General Manager: Policy Analysis and Strategic Projects March 2018 Page 1 CONTENTS INTRODUCTION...
More informationYARTS ON-BOARD SURVEY MEMORANDUM
YARTS ON-BOARD SURVEY MEMORANDUM Prepared for the Yosemite Area Regional Transportation System Prepared by LSC Transportation Consultants, Inc. This page left intentionally blank. YARTS On-Board Survey
More informationPassenger: 17.2 Million (+3.9% yoy) OTP: 85.8% SLF: 73.3% Subsidiaries Operating Revenues US$415.2 Million Cargo Carried 219.4K ton (+10.
Value* 14.78 3.36 4.97 Volume** 32.85 9.59 13.43 Last Price 423 342 348 Market Cap.*** 8.74 8.85 9.01 Note: * Average Value in Billion Rupiah ** Average Volume in Million *** Market Capitalization in Trillion
More informationFor personal use only
ASX and Media Release QANTAS DELIVERS RECORD FIRST HALF PROFIT, INVESTS IN AIRCRAFT AND TRAINING Sydney, 22 February 2018 Underlying Profit Before Tax: $976 million (up 15%) Record results for Qantas Domestic,
More informationREAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC
Chair Cabinet Economic Growth and Infrastructure Committee Office of the Minister of Transport REAUTHORISATION OF THE ALLIANCE BETWEEN AIR NEW ZEALAND AND CATHAY PACIFIC Proposal 1. I propose that the
More informationProduced by: Destination Research Sergi Jarques, Director
Produced by: Destination Research Sergi Jarques, Director Economic Impact of Tourism Epping Forest - 2014 Economic Impact of Tourism Headline Figures Epping Forest - 2014 Total number of trips (day & staying)
More informationFall Brand Tracking New York City
Brand Tracking New York City Methodology & Sample Profile Methodology Eligibility Fielding Sample Size Online survey Overnight Pleasure travelers (Have taken an overnight pleasure trip in the past two
More information