Travellers Guide For all your essential pre departure information

Transcription

1 Travellers Guide For all your essential pre departure information Ski-Val equals more - more than 35 years ski chalet & ski holiday experience

2 Welcome We recommend that this be read by all of your group to ensure your stay is as enjoyable as possible. In addition there is also lots of useful information on our website, click Your holiday - skiing made easy pages and in particular under the General Information section found there. Holiday checklist To ensure your chalet staff are fully prepared for your arrival, have you let us know the following... n Independent travellers please advise of your approximate arrival time to the chalet. n Any dietary requests, vegetarian or otherwise within your group, please refer to Special diets. n Children under 12 years are expected to have children s early supper. For sole use chalet groups, if you wish them to join the normal adult dinner there is a charge of 50 per child. This must be organised at least two weeks prior to your departure. n Rooming lists, particularly for large groups if we do not have a specific rooming list it will be left to the party leader to allocate rooms on arrival. Have you remembered? 3 Passport 3 Visa if required 3 Flight information/e tickets etc (checked your flight details?) 3 Holiday Itinerary & invoice/atol receipt 3 Your insurance certificate and EHIC (formerly E111) 3 To book your skis/board onto your flight 3 Euros & credit/debit card 3 Cot linen & high chair harness if applicable In emergencies call France: Val d Isere (0) Tignes (0) Austria: St.Anton (0) For Ski-Val UK contact: +44 (0)

3 General information PASSPORTS & VISAS It is your responsibility to ensure you have a valid passport and all necessary travel documents are in order. All non EEC nationals must ensure they have visas if required, for further information, please check with the relevant embassy. CURRENCY We are able to accept Euros or debit/credit card payments for the purchase of lift passes and ski hire in resort. All resorts have cash point machines which accept UK credit/debit cards with a pin number. INSURANCE Please ensure you have suitable Winter Sports insurance protection and you have copies of your insurance documents with you. If for any reason you do not have, you can purchase Ski Club Travel Insurance QUOTE SVAL10 TO SAVE 10%. A valid European Health Insurance Card gives you the right to access state-provided healthcare during a temporary stay in another European Economic Area (EEA) country or Switzerland. The EHIC is not an alternative to travel insurance. It will not cover any private medical healthcare or costs, such as mountain rescue in ski resorts, being flown back to the UK, or lost or stolen property. It is also not valid on cruises. It is therefore important to have both an EHIC and a valid private travel insurance policy in place before you travel. In addition to your insurance, unless you have the Fogg Medi-card (available with Ski Club Travel Insurance), it is worth considering Carre Neige (Espace Killy passes) or Arlberg Safety card (St Anton) which for a couple of Euros per day offers further peace of mind for your search, rescue and transport off the mountain in the event of an accident. This can be purchased locally, ask your Chalet Manager for more information. Ski Packs Lift passes, ski/board/boot hire & ski school Lift Passes - If you have not already pre-booked your lift passes you can speak to our resort team during your transfer from the airport to resort (or on arrival if you are travelling independently) and they will be able to assist you. All our resorts have an electronic lift pass system, proof of date of birth will be needed before purchasing any age discounted passes, photos are required for certain passes but these can be organised locally. In St Anton, a small refundable deposit of 5 Euros is required for your lift pass. Ski Hire We have negotiated special prices that offer savings particularly if you pre book through our local suppliers. If you hire ski equipment please make sure you are aware of the level of cover offered by your own insurance policy, many shops offer top up insurance if your level of cover is not high enough. Ski School - If travelling at peak dates and/or with children, it is worth making contact with the ski schools before you travel. For more information about all of the above and to pre book ski hire or lessons, please refer to the relevant links below: Val d Isere ski packs > Tignes ski packs > St Anton ski packs >

4 Travel information FLIGHTS & AIRPORT INFORMATION Please refer to your final holiday information for all your essential flight details including baggage allowances, ski carriage etc. AIRPORT HOTELS & PARKING If needed, we have arranged special rates for airport hotels and parking. Click here for a quote now > LOST PROPERTY If your luggage is lost, damaged or delayed whilst in transit on flights it is essential that you obtain a PIR (Property Irregularity Report) form from the airline handling agent/rep at the airport. This must be obtained and completed before leaving the airport as without this any claim you make from the airline may be invalidated. YOUR ARRIVAL Once you have collected your luggage, please make your way to the Arrivals Hall, where our Ski-Val staff will be waiting to direct you to your coach for the transfer to resort. We do our best to minimize any waiting time at your arrival airport and get you quickly on your way to resort, however at times it may be necessary to wait for other arrivals. Approximate transfer times are as follows, please remember that this will depend on road and weather conditions. Lyon to Val d Isere/Tignes Approx 3 hours Friedrichschafen to St. Anton Approx 1.5 hours. During your journey to resort, if you have not already done so, you can organise lift passes, ski hire and lessons and our staff will also be able to help you with any other questions you may have. We endeavour to get the coach as close as possible to your chalet but this does depend on resort traffic restrictions and the road/weather situation. Conditions sometimes mean you may be transferred by mini bus or taxi or depending on the distance it may be a short walk to your chalet so ensure you have suitable footwear and a warm coat for your arrival! INDEPENDENT TRAVELLERS Please see instructions at the end of this guide for how to locate your chalet once in resort. ARRIVAL / DEPARTURE DAY Guests arriving before mid afternoon will not normally be able to gain access to their bedrooms immediately. Our resort staff will advise of the arrangements available to enable you to go skiing or to go for a walk around town. Information on departure details will be advised towards the end of your week. On the day of departure please be ready to leave at the stated time so as not to keep others waiting. On occasions you may leave resort earlier than expected due to forecasted heavy traffic or poor weather conditions. We ask all our guests to co-operate with our staff and ensure you vacate your rooms at the given time. For those leaving resort later than this, our staff will advise of the arrangements available to enable you take advantage of the extra ski time and where possible will provide changing/ storage facilities (these will be shared by both incoming and outgoing guests). Careful note should be taken in respect of instructions as to where luggage can be stored and bags should be clearly labelled.

5 Chalet information Please also read the information relating to your chalet on our website including its Chalet plans & info and the Your holiday skiing made easy pages in particular the general information. ACCOMMODATION Please bear in mind that our chalets are often people s mountain homes. Each has its own idiosyncrasies and the plumbing and electricity may not be as modern or powerful as hotels. Hot water systems may not be powerful enough to give everyone a shower at the same time and some chalets blow their fuses if too many appliances are switched on at once! Though we welcome children in any of our chalets they will not be as child friendly as your home, for example there are no stair gates or safety covers for electric sockets and there may not be a microwave for heating bottles or baby food. DAMAGE Though we don t usually charge a damage deposit for chalet guests, we reserve the right to do so. However, any damage caused to our chalets will have to be paid for by those concerned before departure from resort. Party leaders are responsible for their groups. ELECTRICITY In France & Austria, the electricity supply is 220V. A two pin continental adapter obtainable in the UK is required for all electrical appliances. INTERNET/WIFI Is available free of charge in all of our chalets, however, in most instances belongs to the chalet owner so its availability is outside of our control. Please bear in mind that in the mountains, signal strength can vary, may not always be that strong or suitable for large amounts of streaming. Unfortunately we cannot guarantee that it will be operative or that there will be continuous and uninterrupted connection. In the event of technical or other issues preventing access, no refund or compensation will be paid! Bear in mind that access may not be available throughout the chalet and maybe in communal areas only. We recommend that if accessing or downloading is essential during your holiday, you have your own data/ roaming package for back up or make use of a local internet shop. LINEN Bed linen, hand and bath towels are provided. If you have pre-booked a travel cot and highchair please bring your own cot blanket/ sleeping bag and a harness for the high chair if required. If you are travelling with young children please ensure you bring a waterproof mattress cover if needed!

6 OUR STAFF One of the most relaxing things about a chalet holiday is its informality however our staff are there to help you get the most out of your holiday so please do not hesitate to see them if you require any assistance or advice. In our chalets your chalet staff will be there to greet you and act as your hosts for the week; they prepare and cook your meals and keep the chalet clean however they are not maids or domestic servants (and should not be treated as such!). There is also a Resort Manager and a team of Chalet Managers who will be on hand to assist with any queries and give you general information about the resort, après ski etc. Our chalet hotel is run by a team of staff headed by a manager. All our staff have one day off mid week, although there will be a help yourself breakfast and afternoon tea, there will be no chalet cleaning or evening meal. SAUNAS/STEAM ROOMS/ JACUZZI/HOT TUBS For those chalets that benefit from these facilities, access is generally limited to between & and not on staff day off or arrival/departure day. Jacuzzi s are emptied, cleaned and refilled on change over day and will therefore not be available on this day. Your chalet staff will confirm all these details to you. Should these facilities become unavailable for any reason, we cannot guarantee being able to replace parts or repair it during your holiday but will obviously do our best. We do not offer compensation for inconvenience or curtailed use in such event!. Please note that particularly for those chalets with outdoor hot tubs, there are local rules and regulations with regards noise and respect for neighbours. For this reason, their use is not allowed after dinner. Use of chalet domestic hot tubs is subject to local laws, we cannot be held responsible if these should change. SECURITY Please leave valuables at home as very few chalets have individual locks on the bedrooms. Where possible, front door keys will be provided for a small deposit. SMOKING POLICY To ensure everyone s comfort, and to conform to local laws, all our chalets are non smoking; this includes the bars at the Chamois d Or and Alpaka Lodge. TELEPHONES Most of our chalets do not have landlines so telephones are generally not for client use. If you wish to leave a contact number with relatives for emergency use please contact reservations on and we can advise of your chalet contact number. The UK office can of course pass on any urgent messages received during working hours to you in resort via our resort staff. TELEVISIONS These are provided in chalets primarily to watch DVDs (bring your own), some may not be able to access any channels, others may be able to access local/international channels. WHAT TO BRING For the comfort of all our guests and at the request of our chalet owners we have a no outdoor shoes policy within the chalet so slippers or a suitable pair of indoor shoes are essential. Favourite board games and of course your duty frees, always go down well! All our chalets have CD and/or MP3 players, TV and DVD players (bring your own CDs/DVDs) and a selection of board games are available in resort. SELF DRIVE INFORMATION Please ensure you are familiar with all local driving rules and regulations for all countries you are driving through. For route maps try or Don t forget, you should take snow chains when travelling to the Alps in winter - in bad conditions the local police will not let you up the mountain to resort without them. Parking is not generally available at our chalets however, underground parking is available in resort, payable locally. Your chalet staff will advise on your arrival. If you decide to park on the street be aware that the local police are extremely strict on illegal parking and your car may be towed away. Please also be aware that snow ploughs are not known for their consideration of inconveniently parked vehicles when snow clearing! PLEASE NOTE: Visitors using Austrian motorways and A roads need to be in possession of a Motorway Vignette. The Austrian police can fine those not in possession of a Motorway Vignette. These are obtainable at all major border crossings into Austria and at the larger petrol stations. Please also note that in Austria all vehicles driving on snow covered roads must have winter tyres (or all season tyres) during the season from 1 November to 15 April Motorists travelling in France must now carry two working breathalyser kits. Available to buy from places such as Halfords or on-line from Amazon.co.uk If you have not already done so, please notify us of your approximate arrival time so chalet staff know when to expect you. If you are delayed en-route and are going to be arriving after 19:30 please phone ahead to let our resort staff know (so they can save your dinner!). Val d Isere 0044 (0) Tignes 0044 (0) St Anton 0043 (0)

7 Chalet locations Val d Isere For the purpose of sat nav systems, chalet addresses are shown below and the postcode for all our chalets is 73150, Val d Isere. Sat Nav Warning! Do not follow your GPS instructions if it advises you to go through the Petit Saint Bernard or the Iseran pass as those passes are closed during winter! More information about the opening of those passes: +33 (0) CHALET DAISY Appt 410 L Aquila, Rond Point Follow the main road from La Daille towards the centre of resort, past the petrol station on your right and the municipal police station on the left. Go straight over the first roundabout and continue up the main street. At the next roundabout turn right and go through the tunnel, on exit from the tunnel, keep straight and look for a pizza restaurant, Chez Paulo on your left. To the right of the restaurant and slightly set back from the road is the Snowberry ski shop and to the right again is the entrance to the Aquila residence. Parking is not available so you will have to quickly unload; there is plenty of parking available at our Chalet Hotel Chamois d Or very close by. Chalet staff can advise directions. Chalet Marmotte Appt 101 Les Chalets du Jardin Alpin, La Legettaz Follow the main road from La Daille towards the centre of resort, past the petrol station on your right and the municipal police station on the left. Go straight over the first roundabout and continue up the main street. At the next roundabout turn right and go through the tunnel, on exit from the tunnel, continue straight up the hill through the arch. Follow the road up the hill and round the first bend, past Club Med and the Jardin Alpin Residence is on your left just before the next bend. THE LEGETTAZ CHALETS (Nadine, Danielle, Sophie & Claire), CHALET SANVILLE & CHALET ARABELLA Praz de la Legettaz Follow the main road from La Daille towards the centre of resort, past the petrol station on your right and the municipal police station on the left. Go straight over the first roundabout and continue up the main street. At the next roundabout turn right and go through the tunnel, on exit from the tunnel, continue straight up the hill through the arch. The Legettaz chalets are in the Praz B building situated approximately 200m up the hill on the left hand side, just before the first bend, chalet staff will advise with regards to parking. For Sanville and Arabella follow this road round, past Club Med on your left; continue on the road through another two S bends, as you come out of the second S bend, look for Sanville and Arabella neighbouring each other on your left. Arabella is distinctive from its neighbours, with its pale wood colour. Both chalets have Ski- Val signs visible but please be aware that Arabella is actually called La Doline which is painted on the woodwork above the garage. There is limited parking outside both Chalet Sanville and Arabella, it may be possible to park in the garage, chalet staff will advise. CHALET CASA RIVAS Rue de la Balme Follow the main road from La Daille towards the centre of resort, past the petrol station on your right and the municipal police station on the left. Look for Pierre et Vacances apartments on your left and the Hotel Fjord on the right and turn right at this junction and follow up to the T-junction, turn left and Casa Rivas can be found on your right before L Aiglon apartments. It is the second chalet in from the road, clearly labelled with a Ski-Val sign and the chalet name. Unfortunately there is no parking available at the chalet. Chalet staff will advise re parking. CHALET CHAMOIS D OR Le Joseray Follow the main road from La Daille towards the centre of resort, past the petrol station on your right and the municipal police station on the left. Go straight over the first roundabout and continue up the main street. At the next roundabout turn right and go through the tunnel, on exit from the tunnel, continue straight and then bear to your right over the bridge you will be able to see the chalet up to your right at the base of the piste and the driveway ahead of you. There is plenty of parking available.

8 Chalet locations St Anton IF YOU ARE APPROACHING ST. ANTON HAVING DRIVEN OVER THE ARLBERG PASS, YOU WILL ARRIVE FROM THE ST. CHRISTOPH SIDE (WEST). IF YOU TAKE THE ARLBERG TUNNEL YOU WILL ARRIVE FROM THE INNSBRUCK SIDE OF TOWN (EAST). For the purpose of sat nav systems, addresses are shown below and the postcode for all our chalets is A6580 St Anton am Arlberg. CHALET CHIARA Gastigweg 18 CHALETS BELLE & HATTIE Gastigweg 29 AMELIA CHALETS Gastigweg 28 CHALET EAGLE S NEST & CHALET EAGLET Villa Hohengrund, Gastigweg 39 Approaching from the east, follow the main road (Arlberg Strasse), straight over at the roundabout and continue up the hill past the Hotel Alpenhof. The road bears right, take the next right hand turn onto Alte Arlberg Strasse and follow this road down, you will see the Hotel Karl Schranz to your left, shortly after here take the left fork, onto Gastigweg. Chalet Chiara is approximately 200m on your right, Chalets Belle & Hattie a little further on your right and the Amelia Chalets opposite. For Eaglet and Eagles Nest continue slightly further, and look for an illuminated sign on the left for Hotel Fahrner. The Chalets are slightly above and to the right of the Hotel Fahrner. Chalet staff will advise for nearest parking. CHALETS FAUNER A & B Alte Arlbergstrasse 17 Approaching from the east, follow the main road (Arlberg Strasse) up to the roundabout, take the 1st exit towards the resort centre then take the 4th exit at next roundabout onto Alte Arlbergstrasse (it is possible that you may be stopped by the traffic police tell them that you are going up to Chalet Fauner and they should allow you to continue!). Chalet Fauner is approx 500 metres up here on the left hand side. Chalet staff will advise for nearest parking. CHALET FLORENCE Brandliweg 14 Approaching from the east, follow the main road (Arlberg Strasse), straight over at the roundabout, then take the first turning on the right into Brandliweg. Chalet Florence is situated on the right-hand side of the road. There is no parking outside the chalet, chalet staff will advise on the nearest parking. CHALET LANDHAUS MOOS B 3 Unterer Mooserweg Situated in the Mooserkreuz area of St. Anton, approaching from the east, follow the main road (Arlberg Strasse), straight over at the roundabout and continue up the hill past the Hotel Alpenhof. The road bears right, continue up the hill and take 2nd right turn onto Dengerstrasse. At the brow of the hill bear right, go past the car park then turn right, at the fork in the road go right, onto Unterer Mooserweg. There is a barrier before the bridge so just press the button to open the barrier, go over the bridge and Chalet Landhaus Moos is on the left, our chalet Landhaus Moos B is on the right hand side of the building. Dependent on the owner, there is parking available outside the chalet, chalet staff will advise. CHALETS KARINA, KARLA & GERTRUD GABL/MINI GABL Schulerhofweg 3, 5 & 16 Situated in the Oberdorf area, approaching from the east, follow the main road (Arlberg Strasse), straight over at the roundabout. Take the second right into Carl Schulerweg and then first right into Schulerhofweg. Chalets Karla & Karina are on the left hand side of the road. Follow the road round to the left and then take the sharp right turn following the road going slightly uphill, Gertrud Gabl/Mini Gabl is the first chalet on your right. There is limited parking available outside these chalets, chalet staff will advise. CHALET SPORT SCHERL 54 Dorfstrasse This chalet is located in the centre of resort at the heart of the pedestrianised area. As you reach the outskirts of resort please call the resort manager on + 43 (0) who will advise you on accessing the chalet and car parking.

9 Chalet locations Tignes = For the purpose of sat nav systems, addresses are shown below and the postcode for all our chalets is 73320, Tignes. Sat Nav Warning! Do not follow your GPS instructions if it advises you to go through the Petit Saint Bernard or the Iseran pass as those passes are closed during winter! More information about the opening of those passes: +33 (0) Alpaka Lodge Montee du Rosset, Tignes le Lac, Follow the signs for Tignes/Val d Isere from Bourg St Maurice. Do not take the Tignes Les Brevieres exit, continue straight on and take the next exit to Tignes driving across the dam and continue up the mountain for about 4km. You will arrive at a roundabout in front of the Maison de Tignes, turn left and follow the one way system round past the shops (lake is on your right). Follow the hairpin bend round to the left, keep left, drive past the school (on your right), the church and the Mairie. The Alpaka is just around the next left bend, on your right. Please note that parking is regulated in resort and it is obligatory to use the covered car parks, the weekly charge is 75. The nearest is P3 but all of them in Tignes le Lac are within easy walking distance. Emergency contacts Have a great holiday Ski-Val The Ski Barn Middlemoor Tavistock Devon PL19 9DY T: E: reservations@skival.co.uk Ski-Val Overseas Emergency only Val d Isere 0044 (0) Tignes 0044 (0) St Anton 0043 (0)