CapeVerde Ten Unique Islands - West Africa

Transcription

1 CapeVerde Ten Unique Islands - West Africa November October 2012

2 Contents INTRODUCTION Experience Cape Verde What to Expect SAL ISLAND Hotel Morabeza Meliá Tortuga Beach & Spa Odjo d Agua Hotel NEW BOA VISTA ISLAND Iberostar Club Boa Vista Royal Decameron Parque das Dunas Hotel Marine Club OTHER ISLANDS Pestana Tropico Hotel Foya Branca Hotel Oasis Porto Grande Hotel MORE HOTELS ONLINE 27 ISLAND HOPPING USEFUL INFORMATION A-Z Things to know before you go Insurance How to Book Flights Fair Trading Charter BOOK WITH CONFIDENCE - The Cape Verde Experience is a trade name of Serenity Holidays Limited. The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is Please see our Fair Trading Charter for more information. We are also members of ABTA and AITO, the AITO quality charter is on page 31.

3 24 YEARS WEST AFRICA EXPERIENCE Cover Photo: Boa Vista This Page: Santo Antão

4 INTRODUCTION Experience The Cape Verde Islands As the largest independent specialist tour operator to Cape Verde we first visited the islands 18 years ago and were involved in the first direct flight from the UK. Our aim has always been to provide a knowledgeable, honest and open service so that we can be certain we re helping you find the perfect holiday and the perfect hotel to suit you. Honest and informative brochure We re passionate believers in portraying a destination in the most honest way possible, which is why this brochure has been put together by people who know and respect the Cape Verde islands and everything they stand for. The archipelago is a genuinely breathtaking place, with its diverse allure from sandy beaches and warm seas through dramatic island interiors with their precipitous rice terraces to throbbing cultural centres such as Mindelo. Tourism here is still relatively new, and for that reason there is information that every holidaymaker should be aware of before making a decision as to whether Cape Verde is for them some of which may not be mentioned by other tour operators. In some towns there is development work and the landscapes on some islands are barren to the point of desolation! You may also find the friendly, cajoling nature of some of the street sellers takes some time to get used to, but in our experience a smile and firm no goes a long way. That said, we do believe that if guests are well prepared for what to expect then they are more likely to enjoy their holiday. Staff with first hand experience Being a specialist tour operator, we pride ourselves on our knowledge, attention to detail and our customers needs and requirements. Therefore when you are booking your holiday with us you can be sure that our staff are giving you the best choices available and the most up-to-date information. When our staff visit Cape Verde, they write personal reviews of each hotel they stay in which are then published on our website on the individual hotel pages. You will also find some of our and our customers opinions on each of the hotel pages in this brochure. Our resort team We have our own assigned representatives on each island, along with assistance from our specially selected partner and agent Barracuda Tours, who have offices throughout the islands with English speaking representatives. Together they will always be on hand to make sure your holiday goes smoothly and to deal with any issues you might have. 4 For more advice or to book call the experts on

5 INTRODUCTION What we offer Holidays to 6 of the 10 islands of Cape Verde A wide choice of hotels from 2 ½ to 5. Please see page 8 for more details on our classifications Hotels on bed and breakfast, half board, bon appetit, full board and all-inclusive A choice of exciting island hopping itineraries (see pages 28 29) Tailor-made itineraries for any island and hotel combination, subject to internal flights Service from our local representative on each island A comprehensive website with essential information on the islands, flights and accommodation More online at CapeVerde.co.uk Visit our regularly updated website where you can book securely online 24 hours a day and find more in-depth information on the individual islands and all of our accommodation. You ll find image galleries and videos, resort maps, hints and tips for everything from restaurants to which cabs to take, staff reviews, plus all the latest destination news and special offers. 24 YEARS WEST AFRICA EXPERIENCE The Serenity service The Cape Verde Experience is part of Serenity Holidays, an independent, fully bonded tour operator which prides itself on the quality of its holidays and the personal service provided to customers. 24 years experience of providing holidays to West Africa Staff with in-depth knowledge of the destinations Loyalty discounts for repeat customers Diverse and informative website Knowledgeable English speaking representatives Widest choice of flight options to the islands from 5 UK airports A Personal Experience For a family holiday or couple just looking for some time away from the city hum, this is the most perfect destination. As my husband is Portuguese I d long heard about the magic of Cape Verde - and it didn t dissapoint on any level. The fusion between Portuguese and African culture is intriguing and it really has the getting away from it all X-factor. Every morning we threw our doors open to a brilliant blue vista of cloudless sky, a vast ocean and a deserted beach which went on for miles. Totally unreal when you think Cape Verde is only a few hours away from Gatwick and absolute bliss for anyone looking to escape it all and discover a new destination. No jet lag required. Victoria Harper Grazia Magazine Contact your Local Travel Agent or book at CapeVerde.co.uk 5

6 INTRODUCTION What to expect Hard to beat as an all round holiday destination The Cape Verde islands are a crescent shaped archipelago 500km west of Senegal in the Atlantic Ocean. Separated as they are from the rest of Africa, they have their own uniquely diverse culture and their own strong sense of history and belonging that is at once very African yet apart, inimitable. This diversity is only multiplied by the fact that each individual island is also so different from its neighbours different in people and history, different in landscape, different in levels of development. It all adds up to an incredibly alive destination, raw and emerging for sure, but with a tropical climate and enough beauty and beguiling charm for even the most jaded of travellers. The short flights (around 6 hours), the small time difference and the friendly people all add to the appeal not to mention that the islands are still lowkey enough to feel like a bit of a discovery. The ten islands all offer something different, and whilst it s true that most holidaymakers come to Cape Verde to simply relax in the sunshine it does pay to explore, as there s so much variety on offer. You ll find excellent CAPE VERDE ISLANDS WEST AFRICA SENEGAL THE GAMBIA CAPE VERDE ISLANDS ATLANTIC OCEAN BRAZIL Santo Antão MINDELO Ribeira Grande Pombas São Vicente PORTO NOVO Santa Luzia VILA DA RIBEIRA BRAVA São Nicolau Fly from: Gatwick Manchester Birmingham Sal ESPARGOS Santa Maria Boa Vista ATLANTIC OCEAN SAL REI Fly from: Gatwick Manchester East Midlands Glasgow kilometers miles Santiago Maio Brava NOVA SINTRA Fogo SÃO FILIPE PRAIA VILA DO MAIO 6 For more advice or to book call the experts on

7 INTRODUCTION hotels and beaches; sun and surf on Sal and Boa Vista; an active volcano on Fogo where they produce their own remarkable wine; the genuinely breathtaking interior of Santo Antão with its rice terraces clinging to crags and precipices, and the throb of music in the cultural centre of Mindelo on São Vicente. Something for everyone! Flying is the most practical way of travelling from island to island however it should be noted that TACV, who provide the island s internal flights, can and do change schedules and flights are sometimes delayed, cancelled or early, though this has improved a good deal in recent years. For this reason we may recommend an overnight stay on Sal or Boa Vista for one night prior to, or following an international flight. The smaller islands are more difficult to visit due to infrequent flights but our team will be happy to advise what itineraries are possible. There is a regular ferry service that operates between São Vicente and Santo Antão. For more information on the smaller islands such as São Nicolau, Brava, Maio and Santa Luzia please visit our website CapeVerde.co.uk. Currency The currency in Cape Verde is Escudo expressed as $ or CV Esc before the amount which can only be obtained on the islands and there is a fixed exchange rate of $100 to 1 Euro. Euros are also generally accepted so we recommend that you take Euros in place of Sterling. Travellers cheques can be changed on some islands but the commission rates are high and while Visa credit cards are accepted all other cards are not. With its mixture of sun, excellent beaches and geographical, cultural and historical interest, the Cape Verde islands are hard to beat as an all round holiday destination. Tourism - the facts It is vital to remember that tourism is still very much in its infancy in Cape Verde and health and safety and service levels in hotels and restaurants are not always up to those hotels in more established destinations. There is poverty and you may encounter locals trying to sell you paintings and handicrafts. Despite being off-putting at times, the sellers are quite harmless and are very few and far between. There is ongoing development on the islands, which can range from single villas to huge complexes and during your visit you are likely to see and hear some building work. If there is building work taking place either in, or next to your chosen hotel, we will advise you. A bit of background Given the position of the Cape Verde islands 500km from the coast of West Africa it s not surprising that they remained uninhabited until Portguese traders populated them in the 15th century. The islands became an outpost of the Portuguese empire and a stop on trading and slaving routes across the Atlantic. As such the islands do have a unique culture, part West African, part Portuguese, and the people are fiercely proud of their heritage both on a national and individual island level. Contact your Local Travel Agent or book at CapeVerde.co.uk 7

8 INTRODUCTION A fantastic climate The weather on each island can vary but year round temperatures on all the islands are in the mid to high twenties. Sal and Boa Vista enjoy virtually uninterrupted sunshine with very few days of rain each year. High winds can be experienced at certain times of the year however this makes for low humidity and creates excellent watersports conditions. Sunshine hours (AVERAGE) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Temperature C (AVERAGE Max) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Restaurants and nightlife You will find a selection of restaurants in the main towns offering local Creole dishes as well as international cuisine and many will have live Cape Verdean music at least once a week. There are numerous bars and restaurants in the likes of Santa Maria and Mindelo and these can be throbbing with music long into the night. The smaller islands including Boa Vista do not have such a wide selection and the limited menu may well be what they have prepared on the day. Prices vary, but expect to pay the equivalent of between for a three course meal with wine. Language and culture The official language of the islands is Portuguese, which is used in anything that is written; yet Portuguese is rarely spoken. Instead they use Creole, their national language, and even this can differ from island to island. The Cape Verdeans are generally very friendly and welcoming many people will approach just to chat and to use and practise their English. Getting around Cape Verde Taxis are readily available in the larger towns and as a guide, a 2 to 3 mile journey would be approximately 3. The most inexpensive way of getting around are the aluguers that are easily identified and drive around towns, often full of passengers and packages. You simply shout when you want to get off! Car hire is available but roads are poor and quite bumpy outside the main towns with little signage so we do not recommend this = London Averages Vaccinations At the time this brochure was printed no vaccinations were required to visit the Cape Verde islands. Families Children are an important part of Cape Verdean life and are adored throughout the islands. Many hotels offer play areas, clubs or daily activities suitable for children to join in. A trip to the islands will prove extremely interesting due to the vibrant culture, changing landscape and the range of activities available inside and out of the hotels. Please check in the hotel descriptions, or to discuss the requirements for your family further please call our reservations team on Hotel classifications We have created our own rating system based upon standards available within the islands and taking into consideration feedback from our customers. Our ratings are illustrated by a hibiscus flower. A flower outline illustrates a midway grade. Our team will be happy to discuss in more detail which hotels would best suit you. 8 For more advice or to book call the experts on

9 SAL Take a quick glance at the huge golden sweep of the beach at Santa Maria and you ll be under no illusion as to why the island of Sal has become famous for its beach holidays; and if you re looking to totally switch off and spend some time soaking up the sun, we might just have the perfect thing for you... Viewed from a plane window after a few hours of the slatey blue of the Atlantic Ocean, Sal is quite a prospect. The interior of the island is of reddish rock, and for the most part is almost completely barren. But as you descend, you notice the contrast in colours between the sea and the interior, and then the eye is drawn to those beaches and everything starts to make sense. The fact that all the hotels on the island are well placed to make the most of this gorgeous mix of sea and sand only serves to heighten this sense. Sal is a simple proposition, and it does what it does very well indeed. Island of Sal Famous for its year-round quiet beach holidays Santa Maria is where you ll find most of the hotels, plus a continually growing number of bars and restaurants offering a variety of dishes. The highlight is of course the wonderfully fresh seafood, which you can see being brought into the town s port every day. The town is only 20 or so minutes from the airport, so you can be poolside or on the beach quickly after touching down. The beach is exceptional and does seem to roll on forever so it s not difficult to find a nice quiet spot to relax in. Many visitors come to Sal for the watersports and it s hardly surprising. Sal s long sandy beaches and turquoise waters make a wonderful playground for windsurfing, kite surfing and surfing. The wind can sometimes be very strong and Sal is considered to be amongst the world s top five windsurfing locations. Diving is also available and there are plenty of places to hire equipment and organise trips, which can be arranged by our resort team. There is currently development work happening across Sal including Santa Maria. However, we have found it does not detract from the main reason people go to Santa Maria the sun and the glorious sandy beach. Buracona Palmeira Terra Boa Espargos Pedra de Lume km 5 miles Meliá Tortuga Beach & Spa Morabeza Odjo d Agua Pontão Belorizonte SANTA MARIA =Hotels Contact your Local Travel Agent or book at CapeVerde.co.uk 9

10 Hotel Morabeza Island of Sal Customer Favourite - Couples - Beachfront T he Morabeza remains our most popular hotel in the Cape Verde islands and with good reason! It s family run and friendly, has great facilities and restaurants, and is located just a few steps from a glorious white sandy beach. Morabeza is a local word meaning hospitality - a term which the hotel more than lives up to. It s the longest established hotel on Sal, and was originally the home of a Belgian family. The fact that it s now run by the original owners granddaughter (one Sophie Marcellesi) adds a real sense of continuity and provides the unique family atmosphere. It has developed into a very attractive and much sought after hotel, particularly with the addition of a new block housing a second pool area with superb executive rooms and suites, that have proved extremely popular with our guests. Excellent hotel, very helpful staff, great food and a fantastic location. A very thoughtfully designed hotel. Mr Halbert Northumberland The grounds of the hotel are lush and extensive with a broad range of superbly furnished room types and with excellent facilities at every turn: a large quiet pool area with a bar, tennis courts and mini-golf, a well stocked play room with games, a pool table and table tennis, archery and a gym. All this and yet the hotel never feels overly busy, it absorbs everything into its air of peace and calm. There is also the superb Le Beach Club, which is right on the beach and has a reputation for being the perfect spot for lunch, or a refreshing drink. A popular way to explore the hotel s excellent restaurants and themed evening meals is the Bon Appetit dining option. With this, you get dinner in the Les Palmiers restaurant on the first and last night of your stay and the Saturday barbecue buffet. Plus you re free to venture out into Santa Maria to try the local bars and restaurants. BON APPETIT DINING Staying Bon Appetit at The Morabeza will entitle you to breakfast on each morning of your stay plus 3 evening meals per week - the perfect way to experience the cuisine at the hotel and eat outside the hotel during your stay too. CUISINE 3 restaurants, Le Beach Club, La Tortue and Les Palmiers There is a lift to La Tortue restaurant & bar 3 bars Last winter our customers gave the Hotel Morabeza the highest scores of any of the hotels we offer. Figues taken from winter 2010/11 holiday questionnaires. Voted top by our guests Location of hotel 96% Room standards 92% Maid service in hotel 93% Meals 82% Hotel staff 88% More Online - CapeVerde.co.uk/Morabeza HOTEL FACILITIES ROOM FACILITIES ROOM CHOICE SUPPLEMENTS & REDUCTIONS Main swimming pool, plus executive pool Tennis courts (pre book), games room Archery, pétanque, mini-golf Weekly barbecue, regular evening entertainment Fitness room & hairdresser (payable locally) Watersports centre nearby (payable locally) Internet point (payable locally) 120 rooms Twin or double beds Small fridge Television Hairdryer Telephone Air-conditioning Safe Balcony or terrace Sea side Junior suite Executive room Family room Duplex Master suite Executive suite from 6 from 6 from 12 from 14 from 24 from 37 from 49 Additional half board Full board Air-conditioning Single room Child sharing (2-11 years) included All supplements and room upgrades are per person per night based on twin occupancy. 10 For more advice or to book call the experts on

11 Executive room WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bon Appetit in a Land view room with direct UK flights to Sal and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 67 Contact your Local Travel Agent or book at CapeVerde.co.uk 11

12 Meliá Tortuga Beach & Spa Island of Sal ALL-INCLUSIVE Families - Couples - Activities - Cuisine - NEW T his 5* all-inclusive resort is a member of the world s leading hotel chain for holidays The Sol Meliá group. Opening May 2011, the Meliá Tortuga Beach & Spa mixes relaxation and recreation and is simply in a class of its own in Cape Verde! Located in the south west of the island, just 20 minutes from the airport and a 10 minute taxi ride from Santa Maria, the resort offers a choice of restaurants, stylish bars, a gymnasium and the luxurious YHI Spa for total rejuvenation. As you walk from the main complex through the cobbled pathways you pass the two large freshwater pool areas, one featuring a fabulous swim up pool bar. Upon arriving at the beach you are met with golden sand, a beautiful blue sea and the fabulous O Grill Beach Restaurant & Bar. With food and drink being one of Sol Meliá s key strengths, you can be assured that the service and atmosphere combine to create a quality experience. For the more adventurous guests, sports such as diving, trekking, fishing or windsurfing can also be arranged, plus with a sports bar on site, the best sporting events can be shown along with an international beer menu available. There are a total of 220 luxurious residences including hotel rooms, 1 bedroom suites, 2 bedroom family suites & luxurious villas. The villas have their own private garden and plunge pool. All accommodation has been designed and furnished to a very impressive standard and we have chosen to base our pricing on the 1 bedroom suites. Meliá Tortuga Beach & Spa is a little bit of paradise offering a mix of adult facilities plus separate children s pool and mini club providing activities to be enjoyed throughout the day, making this resort suitable for couples and families. ACTIVITIES Mini club, YHI Spa Gym with state of the art equipment CUISINE 4 restaurants: Spices main buffet restaurant, Aqua Italia & Mediterranean à la carte (supplements may apply), My Bar Tex Mex and O Grill beach restaurant. I was fortunate to be invited to the launch party to see a quality of hotel not available before in Cape Verde. Perfect beach location, excellent bars and restaurants while retaining personal character. All-inclusive Chris Rowles Managing Director Staying at the Meliá Tortuga Beach & Spa includes breakfast, lunch, dinner, snacks, unlimited soft drinks (including water), local alcoholic drinks, international beer menu (excluding bottles) and a range of hotelbased activities. Room service, minibar, high standard alcoholic drinks not included. More Online - CapeVerde.co.uk/Melia HOTEL FACILITIES 2 swimming pools and children s pool Regular evening entertainment Hairdresser Wi-Fi (payable locally) 4 bars 220 rooms ROOM FACILITIES Double beds, air-conditioning Flat screen satellite TV, telephone & safe Balcony or terrace, Wi-Fi (payable locally) Complimentary toiletries Hairdryer, minibar (payable locally) Kitchenette (suites and villas only) Room service (payable locally) ROOM CHOICE Double room Premium room Family suite (minimum 3 sharing) 3 bed villa (based on 5 or 6 sharing) 4 bed villa (sleeps up to 8) SUPPLEMENTS & REDUCTIONS Nil 42 On request Air-conditioning Single room Child sharing (2-12 years) included from All supplements and room upgrades are per person per night and based on twin occupancy. 12 For more advice or to book call the experts on

13 WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on All-inclusive in a 1 bedroom suite with direct UK flights to Sal and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 68 Contact your Local Travel Agent or book at CapeVerde.co.uk 13

14 Odjo d Agua Hotel Island of Sal Couples - Central Location - Small & Friendly T his is a small, friendly hotel run by a Cape Verdean family. It s popular with our guests because of its location close to the heart of Santa Maria and right on a private sandy beach its excellent restaurant, and for the personal touches in the décor. Walking into the reception area from the bright gardens, you immediately notice the dark wood interior, the antiques and photographs from the owners family history. The warmth of the greeting adds to this family atmosphere as well as the personal guided tour of the hotel. The views from the swimming pool across the private beach to the sea are fabulous; and in the evenings the O Farolin restaurant, perched above the sea on a sea wall promontory, comes alive with gentle live music and serves some of the finest sea food anywhere on Sal, all freshly caught that day. Although tucked away in a private location, the Odjo d Agua is close enough for a stroll along the main Santa Maria beach, and a mere few hundred metres from the town itself perfect for exploring the ever-growing number of bars, restaurants and shops. A Bon Appetit dining option is available at a supplement, providing 3 evening meals for each 7 night stay. HOTEL FACILITIES Beach area and beach bar Small swimming pool, Gym area Alma massage suite (payable locally) Local art shop, Internet point (payable locally) 46 rooms ROOM FACILITIES Twin or double beds Air-conditioning, safe (payable locally) Minibar, telephone, LCD television, hairdryer Shower over bath Balcony or terrace CUISINE O Farolin restaurant, bar with evening music ROOM CHOICE Junior suite Sea view Junior suite sea view Suite SUPPLEMENTS & REDUCTIONS Half board 23 Bon appetit 69 pppw Air-conditioning included Single room 13 Supplements & room upgrades are per person per night (unless stated) & based on twin occupancy. PPPW per person per week. Excellent, quirky hotel of great charm and quality. Great Location. More Online - CapeVerde.co.uk/Odjo Mr Elliot Leeds WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a Standard room with direct UK flights to Sal and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from For more advice or to book call the experts on

15 BOA VISTA There is a tendency to resort to over-used adjectives when describing Boa Vista tranquil, beautiful, unique. Yet there is something of all of those things in this beguiling little island. It can feel a little cut-off at times though this is slowly changing due to the presence of an international airport - but if you want to truly escape and relax it s the perfect place, and the beaches will take your breath away. Boa Vista s main town and population centre is Sal Rei, a sleepy little port in the north west of the island. It is starting to gather a small selection of bars and restaurants, but like a microcosm of the island it all tends to be fairly low key. This is translated to the hotels, which although having varying levels of facilities, daytime activities and night time entertainment, do tend to be places to relax and unwind. What the hotels all share however is privileged access to the real allure of Boa Vista the beaches. Island of Boa Vista The perfect place to truly escape and relax If you think of Boa Vista as an extension of the Sahara desert, then you ll have some idea of the landscape of the island: it s a rock covered in sand. So whilst the interior of the island is something of a red-rock moonscape, the outer edges are dominated by miles of sweeping golden sand. The Praia des Chaves beach, upon which three of our hotels stand, is a stunning prospect, hundreds of metres wide and stacked up at one end with massive dunes. Santa Monica, in the south of the island, is something else again: currently it can only be reached by 4x4 along a cragged 6km track; its 15kms of sand stretch away from you in either direction. All of this means that the island is both a haven for wildlife, with Boa Vista being one of the world s key nesting sites for loggerhead turtles, and a great venue for watersports of all types, from surfing including kite and wind, to deep-sea fishing, diving and more. SAL REI Praia des Chaves Iberostar Marine Club Rabil Parque das Dunas Royal Decameron Fundo das Figueiras Santa Monica km 5 miles Curral Velho =Hotels Contact your Local Travel Agent or book at CapeVerde.co.uk 15

16 Iberostar Club Boa Vista Boa Vista Island ALL-INCLUSIVE Beachfront - Couples - Spa The stunning Iberostar Club Boa Vista opened in December 2009 in a remarkable spot on one of the finest beaches in the Cape Verde archipelago. This all-inclusive hotel is a member of the long established and reputed Iberostar group, and we have received excellent feedback and reviews due to the location, the standard of facilities and particularly its attentive staff. Mr Mark If anything, the pictures on the website did not accurately The represent Iberostar how was fabulous a wonderful the hotel, is well and its maintained, incredible stunning clean, location well staffed plus and the willing food was to help. fantastic and I am fussy! Haman Bright BBC broadcaster & former Premier League footballer Suffolk The well-equipped rooms are of a good size and standard with many upgrade options available including larger superior rooms and suites. All 276 rooms are set in bungalows within smart garden areas and are staggered on the hillside. The rooms and swimming pool area are elevated at the front of the resort overlooking the beach which is accessed via a steep slope. Meals are enjoyed in the main international style buffet restaurant and the choice on offer is impressive. In fact, it received the highest score for meals from customer questionnaires last winter. Numerous daytime activities take place at the Iberostar to keep you busy during your holiday if you wish and for something special why not indulge yourself with one of the spa and beauty treatments? A good option for families thanks to mini and maxi kids clubs and the superb pool area, however this hotel is also perfect for couples looking for something more personal than the usual larger all-inclusive resort. In a stunning position high above the beautiful fine sands of Praia des Chaves beach, the views from this resort are simply spectacular and you can enjoy walks along the expanse of beach in either direction. ACTIVITIES Daily activity programme Children s club Tennis courts CUISINE Main buffet style restaurant Set menu restaurant (supplement will apply) 3 bars - pool, beach, theatre All-inclusive Staying at the Iberostar Club Boa Vista includes breakfast, lunch, dinner, snacks, unlimited soft drinks (including bottled water), unlimited local and international alcoholic drinks and many hotel based activities from the daily activity programme. More Online - CapeVerde.co.uk/Iberostar HOTEL FACILITIES ROOM FACILITIES ROOM CHOICE SUPPLEMENTS & REDUCTIONS Swimming pool and children s pool Spa (payable locally) Laundry service (payable locally) Wi-Fi in lobby area (payable locally) 276 rooms Twin or double beds Air-conditioning, fridge, hairdryer Television, telephone Shower Safe (payable locally) Balcony or terrace Partial sea view Front sea view Superior room Family room Suite Air-conditioning Single room Child reduction (2-12 years) Included All supplements and room upgrades are per person per night based on twin occupancy. 16 For more advice or to book call the experts on

17 WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Boa Vista from Gatwick, Manchester, Glasgow and East Midlands 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on All-inclusive in a Standard room with direct UK flights to Boa Vista and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 70 Contact your Local Travel Agent or book at CapeVerde.co.uk 17

18 Royal Decameron Boa Vista Island ALL-INCLUSIVE Families - Couples - Lively T he Praia des Chaves beach is truly a sight to behold a huge golden sweep of sand. The Royal Decameron Hotel, spread across a gentle slope overlooking the beach, has an enviable view of this expanse of sand, and some of the best facilities anywhere in the islands. One of the best points about the all-inclusive Royal Decameron is its versatility. It is both a lively hotel with plenty of activities, yet quiet enough and so well located to be perfect for couples looking for a quiet retreat. There are daily organised activities should you want to keep busy, and a bustling Kid s Club with lots going on every day. There is also nightly entertainment in the main bar area. We did not use many of the facilities available by the animation team but found them very friendly and always happy to help. We just came to chill out and that is what we did. Great!! Mrs Hobson County Durham Guest rooms are comfortably furnished and located in low-rise two storey buildings with a terrace or balcony, some of which benefit from a glorious sea view. The hotel has 3 restaurants and places great emphasis on the quality and variety of its cuisine. There is also a pool bar and beach bar, both of which serve snacks, a disco and even an open-air theatre. The hotel also offers an extensive fitness and beauty centre (with Jacuzzi, massage and Turkish bath), not to mention tennis courts, an archery centre, table tennis and volleyball. Let s not forget the two swimming pools, one of which is designated a quiet area. If you want to explore, there are plenty of opportunities to get out and see the rugged Boa Vistan landscape, and visit the island s small capital of Sal Rei. The Royal Decameron has firmly established itself as an excellent quality resort, with an international feel and friendly staff - perfect for both families and couples. ACTIVITIES Children s Club (4-11 yrs) Daily activities programme Fitness centre, games room (payable locally) Tennis courts, volleyball Archery, table tennis CUISINE Main buffet restaurant for breakfast & dinner La Morna à la carte restaurant (reservation required - some meals may incur a supplement e.g. lobster) Tortuga beach restaurant (lunchtime grill) 3 bars - beach, pool and disco All-inclusive Staying at the Royal Decameron Boa Vista includes breakfast, lunch, dinner, snacks, unlimited soft drinks (including water), unlimited local and international alcoholic drinks and many hotel based activities from the daily activity programme. More Online - CapeVerde.co.uk/Decameron HOTEL FACILITIES ROOM FACILITIES ROOM CHOICE SUPPLEMENTS & REDUCTIONS 2 large swimming pools Beauty salon (payable locally) Library with English books Disco, theatre Internet point (payable locally) Wi-Fi in lobby area (payable locally) 300 rooms Twin or double beds Air-conditioning Television Telephone Safe Balcony or terrace Sea view 7 Junior suite 7 (has seperate room with sofa bed & microwave) Junior suite sea view 12 Air-conditioning Single room 3rd person sharing Child sharing (2-11 years) included from All supplements and room upgrades are per person per night based on twin occupancy. 18 For more advice or to book call the experts on

19 WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Boa Vista from Gatwick, Manchester, Glasgow and East Midlands 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on All-inclusive in a Standard room with direct UK flights to Boa Vista and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 49 Contact your Local Travel Agent or book at CapeVerde.co.uk 19

20 Parque das Dunas Hotel Boa Vista Island Couples - Tranquil - Small & Intimate T he Parque das Dunas is a typical Cape Verdean hotel, just metres from the extraordinary sweep of the Praia des Chaves beach and is truly a quiet retreat it might just be the perfect place to relax and unwind. When we say just metres from Praia des Chaves we re not exaggerating! Many rooms open out onto the beach itself, and the main body of the hotel is just a few short steps from this quintessential Cape Verdean beach. We re not overstating the peace and calm at Parque das Dunas either: it s a genuine haven on this already quiet island. The rooms here are simply furnished bungalows, all surrounded by well-tended gardens of bougainvillea. The pool area sits adjacent to these gardens and is flanked by sun loungers, with shaded areas provided by palm trees. The bar and restaurant area is an informal affair, with seating inside and out where you can enjoy your favourite beverage and typical Cape Verdean cuisine or seafood from the menu. The island s small capital Sal Rei is only a 15-minute ride away, and is a pleasant town to stroll around exploring the squares and trying the few bars and restaurants available. Or venture further afield to the rugged Boa Vistan interior on one of the many excursions on offer. HOTEL FACILITIES Swimming pool with children s section Reading area, internet point (payable locally) Courtesy shuttle bus to town Half board & Full board upgrades available 48 rooms Safe in reception (payable locally) ROOM FACILITIES Twin or double beds Air-conditioning, ceiling fan Mini-fridge, terrace CUISINE Main restaurant, à la carte lunch and dinner SUPPLEMENTS & REDUCTIONS Half board Full board Air-conditioning Single room 3rd person sharing Child sharing (2-11 years) included All supplements and room upgrades are per person per night, based on twin occupancy. I really enjoyed my stay, which I felt was in touch with the local community it was a real treat to sleep in rooms so close to the beach, nothing compares to waking up to the sound of the ocean. Sarah Marshall Press Association More Online - CapeVerde.co.uk/Parque WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Boa Vista from Gatwick, Manchester, Glasgow and East Midlands 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a Standard room with direct UK flights to Boa Vista and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from For more advice or to book call the experts on

21 Marine Club Boa Vista Island Couples - Older Families - Close to Sal Rei T he Marine Club is a quiet, attractive hotel set on a hillside overlooking the bay of Carlotta. This hotel provides some very good facilities, with a large pool area, a massage suite, a daily activity programme, plus evening entertainment where you ll be able to hear the traditional soft melancholy of the Boa Vistan mornas. The grounds are immaculately kept, with flowering bougainvillea lining narrow cobbled lanes. Marine Club benefits from good views of the beach at the front of the hotel, which can also be enjoyed from the restaurant and bar. The wooden pier that stretches out over the crystal clear water provides the perfect place to relax or for a pre-dinner aperitif. Meals are buffet style and are taken in the main restaurant. All rooms are simply furnished and scattered on the hillside which makes this hotel unsuitable for the less mobile. You re also only a 20-minute walk from the island s capital of Sal Rei with its quiet squares, and ever-growing number of restaurants and bars, and if you re feeling adventurous the hotel provides a shuttle bus service to a watersports centre just a few minutes away. Prices based on superior sea view rooms. HOTEL FACILITIES Swimming pool and shallow pool Gift shop, massage suite (payable locally) Daily activity programme, evening entertainment Watersports centre nearby with shuttle service (payable locally) Hairdresser, library area Internet point (payable locally) 82 rooms ROOM FACILITIES Twin or double beds Air-conditioning, ceiling fan, safe (payable locally) Telephone, television, hairdryer, mini-fridge Balcony or terrace CUISINE Buffet style restaurant Tartarughino Pool bar also serving snacks, beach bar ROOM CHOICE Standard room - 5 Sea view villa 7 SUPPLEMENTS & REDUCTIONS Full board and soft drinks 25 Half board 13 Single room from 17 3rd person sharing - 3 Child sharing (2-11 years) n/a All supplements and room upgrades are per person per night, based on twin occupancy. My favourite element of the Marine Club is the stunning secluded little beach which nestles between the rocks and provides a wonderful spot for some serious sunbathing. Tony Reilly Customer Manager More Online - CapeVerde.co.uk/Marine WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Boa Vista from Gatwick, Manchester, Glasgow and East Midlands 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a Superior sea view room with direct UK flights to Boa Vista and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 39 Contact your Local Travel Agent or book at CapeVerde.co.uk 21

22 MORE ISLANDS Although the focus of our accommodation tends to be on Sal and Boa Vista, we do feature hotels on São Vicente and Santiago and wholeheartedly urge you to explore Santo Antão and Fogo for the more scenically spectacular side of the Cape Verde islands. For extensive information on these islands, please visit the Cape Verde Experience website. Other islands So much to explore. São Vicente and Santo Antão São Vicente is rightly regarded as the cultural centre of the islands. In the capital, Mindelo, you ll find excellent restaurants, fine old-style colonial architecture and cobbled streets, plus the beating heart of Cape Verde s extraordinary music scene. You ll hear the delicate melancholy of the traditional mornas (as sung by the island s most famous daughter, Cesaria Evoria), plus the more frantic funana. Music is everywhere in Mindelo and it s quite something to behold. Geographically, the island has a dramatic mountainous interior, but like Sal and Boa Vista there isn t much in the way of greenery. Santo Antão, however, does have a green interior and quite the most spectacular sight it is too. There are precipitous peaks, jaw-dropping ravines and dwellings clinging to the side of mountains with locals tending their crops in terraced areas that look completely inaccessible. The drive across the mountains from Porto Novo to Ribeira Grande in the north east of the island is well worth the trip! Santiago Santiago is the largest and most developed island in the archipelago with a rich history, dramatic mountainous scenery and lively nightlife. We would recommend a visit to the old capital of Cidade Velha (a UNESCO world heritage site) and Forte Real de São Filipe the main slave trading point between Europe, Africa and America. Of an evening, Praia, the island s modern capital, comes alive with music, which can be heard in most bars and restaurants. The spectacular hinterland is superb for walking most of which consist of finding a point in the centre of the island and following a ribeira or stream down to the coast. Fogo One of the absolute highlights of any visit to Cape Verde is a trip to the active volcanic crater on Fogo still smoking from its last eruption in You can walk right into the crater itself, and see evidence of the spectacularly fertile land at its heart, where the islanders grow coffee and produce their own wine. São Filipe, the capital of Fogo, is a pretty town and the third largest in Cape Verde. The buildings are of Portuguese design in pastel colours with terracotta roofs. Pretty squares, cobbled streets and plenty of trees and flowering plant pots add to the vibrant colours on display. 22 For more advice or to book call the experts on

23 Pestana Tropico Hotel Island of Santiago Couples - Groups - Island Hopping T he Pestana Tropico is located on a small cliff overlooking the Atlantic Ocean and has a reputation for being a very comfortable hotel with a restaurant renowned as one of the best on the island. The hotel is set in a residential area of Praia, the Cape Verdean capital city and the largest in the archipelago. You re close to the heart of the old city here, with its colourful colonial architecture and also close to the famous dark sand Prainha beach - popular with the locals for both relaxing and playing football. It s a hotel perfect for unwinding and for exploring all this fine city has to offer. The rooms all face the sea and are well presented and decorated in a contemporary style. The facilities the hotel offers are good and include a large pool and terrace area set in the hotel s garden. The Ilheu circular bar that overlooks both the pool and the ocean is the perfect spot to enjoy a drink following a relaxing day of sunbathing or after a busy day exploring the attractions of Santiago. To top it all off, the excellent restaurant Alex serves Cape Verdean and Portuguese specialities as well as international dishes. HOTEL FACILITIES Swimming pool and children s pool Gym Small gift shop Internet point (payable locally) Safety deposit boxes (payable locally) 51 rooms ROOM FACILITIES Twin beds Double bed in suites Bath and shower Air-conditioning Minibar, telephone, television, hairdryer CUISINE Restaurant Alex Bar Ilheu ROOM CHOICE Executive room Suite SUPPLEMENTS & REDUCTIONS Half board Full board Air-conditioning Single room from included 32 All supplements and room upgrades are per person per night, based on twin occupancy. We had one of our best meals in Cape Verde at the Pestana. The restaurant had a varied menu with lots to offer, so I treated myself to a steak dinner which was cooked to perfection. Lydia Thorne Sales Consultant More Online - CapeVerde.co.uk/Pestana WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham then internal flights to/from Santiago 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a standard room with direct UK flights to Sal, internal flights to Santiago and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 58 Contact your Local Travel Agent or book at CapeVerde.co.uk 23

24 Foya Branca Hotel São Vicente Island Couples - Tranquil - Island Hopping T he Foya Branca is a versatile resort-style hotel, combining an excellent location next to the São Pedro beach with some superb facilities. It s quickly become the favoured hotel for twin-centre holidays, as it s a perfect choice for the more adventurous of our customers looking for activities and the chance to explore Mindelo, and yet secluded enough to also be a relaxing retreat by the sea. bus service is very reliable. A very quiet hotel which was perfect. Fantastic staff who were all very friendly and helpful. The shuttle Mr Payne Edinburgh The hotel is situated in beautifully kept gardens, and overlooks the sandy beach of São Pedro. The extensive grounds include two swimming pools, a children s pool and play area, plus a gym, tennis courts, pétanque and even a giant chessboard. Fishing, diving and horse-riding can also all be arranged at the hotel during your stay (payable locally). There is a choice of two bars plus a stylish restaurant and snack bar in which to dine or alternatively a free shuttle bus service takes guests to Mindelo, ten minutes drive away, with its many bars and restaurants. Guest rooms in the newer block are light and airy with good furnishings throughout and are located over two floors with either a terrace or balcony. We also highly recommend upgrading to a sea view room. The hotel s main restaurant offers à la carte and table d hôte menus with a good choice of local and international cuisine, including the wonderfully fresh catch of the day fish option. Although waiter service in general can be slow in Cape Verde, in this particular restaurant it is well worth the wait. If you are planning to head out to sample the nightlife in Mindelo after dinner, our tip is to order your food immediately on arrival at the restaurant prior to ordering your drinks. Don t miss. The opportunity to take a day trip to Santo Antão - probably the most stunning island in the archipelago, the drive across the island will simply take your breath away! The 45 minute ferry journey operates every morning and late afternoon except Wednesdays and although it makes for a long day, its well worth it. More Online - CapeVerde.co.uk/FoyaBranca HOTEL FACILITIES ROOM FACILITIES ROOM CHOICE SUPPLEMENTS & REDUCTIONS 2 swimming pools and children s pool Free shuttle bus to town of Mindelo Gym area Pétanque, giant chess Tennis court 74 rooms Twin or double beds Air-conditioning Shower Small fridge Television & telephone Hairdryer Safe (payable locally) Balcony or terrace Sea view Triple room CUISINE 2 restaurants (1 by pool area) 2 bars 7 24 Half board Full board Air-conditioning Single room Child sharing (2-11 years) included All supplements and room upgrades are per person per night based on twin occupancy. 24 For more advice or to book call the experts on

25 WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham then internal flights to / from São Vicente 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a Land view room with direct UK flights to Sal, internal flights to São Vicente and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from 40 Contact your Local Travel Agent or book at CapeVerde.co.uk 25

26 Oasis Porto Grande Hotel São Vicente Island Couples - Central Location T he Porto Grande is a comfortable hotel overlooking the central square right at the heart of Mindelo, cultural capital of São Vicente and the second largest city in the archipelago. They say if you want to understand Cape Verdean music, you come to Mindelo. The guest rooms are simple but comfortable and are situated on two floors, either overlooking the square to the front of the hotel or the pool to the rear. Live music is played in the lobby bar some evenings, which attracts both locals and holidaymakers, and the outside seating area overlooking the square is a lovely spot to enjoy a drink. The hotel restaurant is excellent value for money serving a mix of international and traditional food. During the day you can relax around the hotel swimming pool, use the facilities including a small gym, or take an easy 20 minute stroll to Mindelo beach. You might also want to take the chance to explore the city, with its plentiful shops, restaurants and layers of fascinating history, openly displayed in the colourful mix of architectural styles. Please note there is no lift at this hotel. HOTEL FACILITIES Swimming pool Gym Internet point (payable locally) Local craft shop 50 rooms ROOM FACILITIES Twin or double beds Air-conditioning Safe (payable locally) Minibar Television, telephone Hairdryer CUISINE Restaurant Lobby bar with occasional live music ROOM CHOICE View of the town square SUPPLEMENTS & REDUCTIONS Half board Full board Air-conditioning Single room Child sharing (2-11 years) included All supplements and room upgrades are per person per night, based on twin occupancy. 6 I loved the location of this hotel you are right in town and you can walk around in the day or evening. We could not resist a drink or two in the lobby bar each time we walked in and out of the hotel! Polly Evans Marketing Services Manager More Online - CapeVerde.co.uk/PortoGrande WINTER PRICES No. of Nights Nov 16-Nov 17-Nov 30-Nov 1-Dec 10-Dec 11-Dec 17-Dec 18-Dec 24-Dec 25-Dec 31-Dec 1-Jan 8-Jan 9-Jan 29-Jan 30-Jan 8-Feb 9-Feb 15-Feb 16-Feb 29-Feb 1-Mar 28-Mar 29-Mar 4-Apr 5-Apr 11-Apr Apr 30-Apr FLIGHT CHOICE Direct flights to Sal from Gatwick, Manchester and Birmingham then internal flights to / from São Vicente 20kgs luggage allowance and transfers included See page 34 for flight information Prices are in s per person on Bed & Breakfast in a Standard room with direct UK flights to Sal and include 25 visa, 60 APD and 30 of known taxes. Extra nights (per person per night) 1 Nov 30 Apr from For more advice or to book call the experts on

27 MORE ONLINE We offer a wide range of hotels in the Cape Verde Islands, some of which can be found online only. To view any of our hotel accommodation please visit our website CapeVerde.co.uk/hotels. For more hotels visit CapeVerde.co.uk/hotels SAL Oasis Belorizonte The Oasis Belorizonte hotel is a well-established and comfortable hotel with 3 ample sized pools surrounded by flowering plants and sunloungers. There are plenty of activities on offer during the day for both adults and children alike. It is in a fabulous location close to the restaurants and bars of Santa Maria and beside the white sandy beach. More Online - CapeVerde.co.uk/Belorizonte FOGO Hotel Xaguate This modern hotel has a magnificent position on the headland in the upper part of São Filipe on the island of fire, Fogo. The Xaguate offers wellfurnished, air-conditioned guest rooms and there is a good sized swimming pool to enjoy. Its restaurant serves mostly Portuguese cuisine and of course the famous Fogo wines produced from vines in the crater. More Online - CapeVerde.co.uk/Xaguate SANTO ANTÃO Pedracin Village A delightfully quiet retreat, located on the side of a mountain in a tropical plantation benefiting from fantastic views. This small hotel offers 20 bungalow-style, simply furnished rooms. The small swimming pool is ideal for a quick dip while the surrounding terrace, with views down the valley is perfect for relaxing with a drink and a good book. More Online - CapeVerde.co.uk/Pedracin SANTIAGO Oasis Praiamar This established hotel is an excellent base for exploring Santiago and the neighbouring island of Fogo. Perched on a rocky headland overlooking the bay, it offers a good standard of accommodation and facilities and a reputation for service. With a large pool, massage suite, Jacuzzi and sauna, plus a panoramic bar and restaurant for you to enjoy. More Online - CapeVerde.co.uk/Praiamar SAL Hotel Pontão A simple, comfortable hotel that benefits from a good location near to the restaurants and bars of Santa Maria and the town s main beach. With 24 rooms and 12 two-bedroom suites, Pontão is an ideal base for those on a budget. The pool and terrace area are popular with guests, and there is the small bar area close to reception. More Online - CapeVerde.co.uk/Pontao Contact your Local Travel Agent or book at CapeVerde.co.uk 27

28 ISLAND HOPPING For those who want to explore more than one of the Cape Verde islands we have put together a selection of one or two week island hopping itineraries, taking in up to five of the islands. With our extensive knowledge we can also tailor-make an itinerary for you according to your island and hotel preferences, please call our team on who will be happy to assist. Our island hopping itineraries have been designed to allow you to get the most out of the islands. Some include excursions while other longer itineraries have no pre-planned tours, leaving you to add trips where you wish and explore at your own pace. Island hopping From lunar landscapes to the lush green valleys Santiago & the Island of Fire Santo Antão São Vicente Santa Luzia Sal from 1545 per person Island Discovery Santo Antão Sal Santa Luzia São Vicente from 1795 per person São Nicolau Boa Vista São Nicolau ATLANTIC OCEAN ATLANTIC OCEAN Boa Vista Santiago Maio Santiago Maio Brava Fogo PRAIA Brava Fogo PRAIA Relax for a couple of days on the beautiful beaches of Sal before journeying on to the diverse island of Santiago. Explore the market, hike through the lush green mountainous interior or laze by the pool. In the evening the capital, Praia, comes to life with live music in the bars and restaurants open until the early hours. In Fogo visit the active volcanic crater surrounded by a lunar landscape and of course, sample the local wine. N.B. Tours are included in this itinerary. Itinerary - Based on flights to Sal Island Duration Hotel Sal 2 nights Oasis Belorizonte (pg. 27) Santiago 2 nights Praiamar (pg. 27) Fogo 2 nights Xaguate (pg. 27) Sal 1 night Oasis Belorizonte (pg. 27) Santiago, the largest island in the archipelago offers everything from bustling markets and vibrant nightlife to hiking trails through spectacular scenery. There is plenty of time to explore São Vicente, which is home to the cultural capital Mindelo and also the gateway to the stunning island of Santo Antão. In contrast Boa Vista and Sal are famous for having the most beautiful beaches in the archipelago and offer a variety of watersports including windsurfing and diving. Itinerary - Based on flights to Sal Island Duration Hotel Santiago 3 nights Praiamar (pg. 27) São Vicente 4 nights Foya Branca (pg. 24) Boa Vista 3 nights Royal Decameron (pg. 18) * Sal 4 nights Hotel Morabeza (pg. 10) No. of Nights 1-Nov 20-Nov 21-Nov 11-Dec 12-Dec 1-Jan 2-Jan 8-Jan 9-Jan 12-Feb 13-Feb 26-Feb 27-Feb 8-Apr 9-Apr 22-Apr 23-Apr 30-Apr No. of Nights 1-Nov 20-Nov 21-Nov 11-Dec 12-Dec 1-Jan 2-Jan 8-Jan 9-Jan 12-Feb 13-Feb 26-Feb 27-Feb 8-Apr 9-Apr 22-Apr 23-Apr 30-Apr Included: Full day island tour on Santiago and a full day excursion to the volcanic crater on Fogo. Half day island tours on Sal and Fogo. All tours are guided, lunch is included on the full days, drinks excluded. Prices are in s per person on bed & breakfast in a standard room with direct UK flights into Sal including 25 visa, 60 APD, 30 of known taxes Add-ons: Excursions can be added to this itinerary including full or half day island tours on Santiago, São Vicente, Boa Vista and Sal. Prices are in s per person on bed & breakfast in a standard room with direct UK flights into Sal including 25 visa, 60 APD, 30 of known taxes. * Royal Decameron is an all-inclusive hotel 28 For more advice or to book call the experts on

29 ISLAND HOPPING Travelling between the Islands The most practical way to reach the other islands featured in our holidays is by internal flights. These flights are provided by TACV (Cabo Verde Airlines) and schedules can be changeable. Due to extra travelling involved, we don t recommend this type of holiday for young children. What s included Return international flights (as stated), internal flights and transfers, accommodation in a standard room on a bed and breakfast basis and the services of our local agents and representative. The Peaks of Cape Verde from 1895 per person Mountains & Beaches from 1720 per person There are some stunning mountain ranges in Cape Verde on a number of islands, with the highest peak reaching an impressive 2989m. From the dark lunar landscape of The Pico de Fogo volcano to the verdant valleys and rugged mountains of Santo Antão, the scenery is truly spectacular. Vibrant live music, charming colonial architecture and superb beaches are just some of the other attractions on this five island tour. Itinerary - Based on flights to Sal Island Duration Hotel São Vicente 3 nights Foya Branca (pg. 24) Santo Antão 2 nights Pedracin Village (pg. 27) Santiago 3 nights Praiamar (pg. 27) Fogo 2 nights Xaguate (pg. 27) Sal 4 nights Hotel Morabeza (pg. 10) Discover the markets, vibrant nightlife and live music as well as the mountainous scenery of Santiago and São Vicente before relaxing on the beach for a week in Sal. However before leaving São Vicente you could take advantage of the short ferry crossing over to the island of Santo Antão. With its rugged peaks, volcanic walls and jaw dropping ravines it is one of the most impressive islands in the archipelago and well worth a trip. Itinerary - Based on flights to Sal Island Duration Hotel Santiago 3 nights Pestana Tropico (pg. 23) São Vicente 4 nights Foya Branca (pg. 24) Sal 7 nights Hotel Morabeza (pg. 10) No. of Nights 1-Nov 20-Nov 21-Nov 11-Dec 12-Dec 1-Jan 2-Jan 8-Jan 9-Jan 12-Feb 13-Feb 26-Feb 27-Feb 8-Apr 9-Apr 22-Apr 23-Apr 30-Apr No. of Nights 1-Nov 20-Nov 21-Nov 11-Dec 12-Dec 1-Jan 2-Jan 8-Jan 9-Jan 12-Feb 13-Feb 26-Feb 27-Feb 8-Apr 9-Apr 22-Apr 23-Apr 30-Apr Add-ons: In addition to full or half day tours of each island, up to five different treks in Santo Antão can be arranged. Prices are in s per person on bed & breakfast in a standard room with direct UK flights into Sal including 25 visa, 60 APD, 30 of known taxes Add-ons: In Sal there is choice of activities from windsurfing, kitesurfing, diving, sailing trips & short quad bike tours. Island tours on São Vicente, Santiago & Santo Antão can also be arranged. Prices are in s per person on bed & breakfast in a standard room with direct UK flights into Sal including 25 visa, 60 APD, 30 of known taxes. Contact your Local Travel Agent or book at CapeVerde.co.uk 29

30 INFORMATION A-Z Things to know before you go In order to help you plan your visit we have compiled a short A-Z of useful information about our holidays to Cape Verde. You will find a wealth of further information relating to these and other subjects on our website, please visit CapeVerde.co.uk or alternatively call one of our experts on Car parking, airport hotels and lounges We can offer a range of hotels with or without parking to suit all budgets located at or near the airport of your choice, with prices from approximately 35 per person. For your convenience we can also arrange business lounges at all our UK airports. To check prices and availability or make a booking please visit our website CapeVerde.co.uk/Holidayextras Check in Please ensure that you check-in at least two hours prior to the departure time. If you are collecting a ticket on departure, please ensure you allocate sufficient time to pick up your documents. Excursions There are a variety of excursions available on each island including horse-riding, quad bikes, watersports, diving, fishing and island tours. Please see our website for more details. Flight delays Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. In the event that such a delay occurs, we will always do our best to provide a snack or meal when appropriate. Should there be an extended delay to your homeward flight we will endeavour to delay your departure from your holiday accommodation, and in the case of an overnight delay, overnight accommodation will be provided, although this may not be your holiday accommodation. Foreign Office travel advice We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Their website at Fco.gov.uk/knowbeforeyougo is packed with essential tips, travel advice and up-to-date country specific information. Inter-island flights Please be aware that schedules can change and flights are sometimes early, delayed or cancelled. Internet and mobile coverage Sal Coverage can be intermittent across the islands. Be sure to check the cost of internet access as it can be quite expensive, especially in hotels. Holiday questionnaires To assist us in improving our service and ensure standards are maintained, we should be most grateful if you would take the time to complete our questionnaire and return it to our resort team prior to your departure. Luggage allowance The luggage allowance on the flights into Cape Verde is 20kg per person. Malaria There is no malaria present in Cape Verde with the exception of Santiago from September to November. If you are visiting Santiago during these months please check with your GP for the latest advice. Passports and visas A full 10 year British passport is required for entry into Cape Verde, valid for at least 6 months after your date of arrival back in the UK. All British nationals require a visa to enter Cape Verde which are only issued at the point of entry. We are able to pre-arrange visas providing we have received details no later than 7 days prior to your departure date. Requests If you have any requests for your holiday accommodation or flights, please ensure they are requested at the time of booking. We shall pass on your request to the airline or hotel however we cannot guarantee that they will be met. Room check-in and out times The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually from 3pm, and checkout times by 12 noon on the day of departure. 30 For more advice or to book call the experts on

31 INFORMATION Transfers Pre-allocated seating This is highly recommended on Thomson Airways to avoid being seated apart during your flight ( 25pp return). Prices and surcharges Our prices are based on the cost of fuel as at 06 May If the cost of fuel does rise, or other security costs or taxes are levied, then there may be an increase in prices printed in this brochure, please see section 11 of our Fair Trading Charter on page 35 for more details. The publication date of this brochure is the 15 May Safety standards All of the hotels have been carefully selected and visited by us. We ensure that they offer reasonable standards of safety and quality and that they conform to the local fire and safety laws and regulations, however these laws are not as stringent as in the UK. Summer 2012 Summer prices will be available on our website. To request a price sheet, call Tickets These can be expected 2 weeks prior to your date of travel. Your actual flight timings will be those shown on your tickets, please check them carefully as soon as you receive them. Time difference Cape Verde is GMT -1. Transfers are usually provided by minibus or 4 wheel drive. Your transfer time will vary depending on the island/itinerary you have chosen. Please call us for clarification on this. What s included The basic holiday price includes: Return flights from Gatwick, East Midlands, Glasgow, Birmingham or Manchester as stated in the price panel. Luggage allowance 20kg Transfers from the stated airport to the holiday accommodation & return (except flight only). Accommodation and meal basis as detailed in our booking confirmation invoice. Visa (if we receive details 7 days before departure) except flight only. Inter-island flights, ferries and transfers as stated in the price panel or itinerary. Services of our representatives or local agent. Airport departure taxes in UK & Cape Verde. UK Air Passenger Duty (APD) of 60. CAA ATOL Protection Contribution. Any additional inter-island flights will be at a supplement. When booking close to departure day, tickets will be arranged for collection at the airport. We reserve the right to charge for this EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. FINANCIAL SECURITY An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis. ACCURATE BROCHURES & WEB SITES All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. PROFESSIONAL SERVICE & CONTINUAL IMPROVEMENTS All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. MONITORING STANDARDS AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association. SUSTAINABLE TOURISM All members acknowledge the importance of AITO s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Serenity Holidays is a member of the Association of Independent Tour Operators. To contact the Association, visit Aito.com or call Contact your Local Travel Agent or book at CapeVerde.co.uk 31

32 INFORMATION Boa Vista Travel insurance Our travelling customers should be adequately insured for their own well being, therefore we are again pleased to offer our insurance policy with tagis, and still include ZERO EXCESS on claims (excluding personal liability). This policy is tailor-made to the specific needs of our customers and includes new and additional areas of cover, such as delays or cancellation due to snow or volcanic ash. Up to 8 nights Adult Summary of cover includes Cancellation or curtailment 5,000 Payments On confirming your holiday we require a deposit of 95 per person, payable by debit or credit card. In addition, if our insurance is taken this must also be paid for at this time. The balance must be paid at least 8 weeks prior to departure, either online, by cheque, bank transfer, debit or credit card. For bookings made within 8 weeks of departure, full payment is required at the time of booking Years Children (2-17) Up to 15 nights Adult Years Children (2-17) Longer durations, couples, family and annual policies are also available. Premiums include 20% insurance premium tax. Medical expenses 5,000,000 Personal accident 25,000 Missed departure 1,000 Missed connection 1,000 Personal possessions 2,500 Personal liability 2,000,000 Legal expenses 15,000 If we do not receive the appropriate payment, we reserve the right to cancel your booking and you will be liable for cancellation charges in accordance with our Fair Trading Charter. Please make cheques payable to The Cape Verde Experience and send to Serenity Holidays, Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN. Any monies paid by credit card are currently subject to a 2% charge to cover costs levied by the providers (no charge for debit cards). Full details of the policy will be sent with your confirmation invoice; there is a 14 day cooling off period wherein the policy may be cancelled without charge. The policy does not cover any pre-existing health conditions of the persons travelling and others upon whose health the trip may depend, unless a healthcheck has been carried out by calling and cover is confirmed in writing. 32 For more advice or to book call the experts on

33 INFORMATION How to book Call The Cape Verde Experience on to book your holiday or to talk to one of our advisors for more information. Booking Checklist 1. Deposit 95 per person 2. Make sure you have adequate insurance 3. Check your confirmation invoice 4. Balance paid 8 weeks prior to departure 5. Payment by cheque, bank transfer, debit card or credit card (2% charge) Call us on Our expert team have invaluable knowledge of Cape Verde & can offer a wealth of advice enabling you to choose the holiday that is right for you. Our office opening hours are 9am to 7pm Monday to Friday, 9am to 5pm Saturdays and 9am to 4pm Sundays. The office may be closed during national & bank holidays. Calls may be recorded for training purposes. Loyalty discount Valued clients who have previously travelled with The Cape Verde Experience in the last three years will qualify for a discount of 35pp. The discount must be claimed at time of booking and is available throughout the year on hotel-inclusive holidays only, booked at the full brochure price and cannot be used in conjunction with a group discount. Making your booking Once you or your travel agent have confirmed your holiday reservation, we will issue our confirmation invoice by the following day. It is essential you check that all the details are correct and advise us immediately if they are not. Any changes at a later date may incur an amendment fee. Book with confidence The Cape Verde Experience is a trade name of Serenity Holidays Limited. The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is Please see our Fair Trading Charter for more information. We are also members of ABTA and AITO. AITO is the Association for independent and specialist holiday companies. Visit your local Travel Agent The Cape Verde Experience works with a select number of independent travel agents who we feel offer the same high standard of service that we adhere to. You can make a booking with the travel agency where you obtained our brochure. Visit us online at CapeVerde.co.uk You can check availability and book your holiday online, 24 hours a day. Our website CapeVerde.co.uk is very complete with more detailed information, improved imagery as well as up to date special offers. We just cannot fit all our enthusiasm and passion for the Cape Verde Islands into this brochure so please visit our website to find out more. Contact your Local Travel Agent or book at CapeVerde.co.uk 33

34 FLIGHTS Flights The Cape Verde Experience offers the widest choice of flights to the Cape Verde Islands. As shown in our price panels, our flights are based on direct UK flights to Sal and Boa Vista. Please see the below grid for your preferred flight options. Winter New - Twice weekly flights to Sal from Gatwick New - Three flights a week to Boa Vista from Manchester New - Regional flight to Boa Vista from Manchester with Thomas Cook New - Regional flight to Boa Vista from East Midlands and Glasgow Summer 2012 Summer prices will be available on our website. To request a price sheet please contact us on Flights to Sal International Airport From To Terminal Day UK Departure UK Arrival Operating Dates Gatwick Sal North Monday November April 2012 Gatwick Sal North Thursday November April 2012 Manchester Sal 2 Wednesday November April 2012 Birmingham Sal 2 Tuesday November April 2012 Flights to Boa Vista International Airport From To Terminal Day UK Departure UK Arrival Operating Dates Gatwick Boa Vista North Wednesday November April 2012 Manchester Boa Vista 2 Monday November April 2012 Manchester Boa Vista 2 Thursday November April 2012 Manchester Boa Vista 1 Friday November April 2012 East Midlands Boa Vista Main Friday November April 2012 Glasgow Boa Vista Main Sunday November April 2012 Please note that flight information is correct at time of going to press and is subject to change at any time by the airline. Pre-allocated seats are recommended at 25pp. All above flights are operated by Thomson Airways except the Thomas Cook Manchester to Boa Vista friday flight. Any flight supplements will be detailed at the time of booking. If you have any special requirements, please advise us at the time of booking and we will pass these on to the airline. TAP Air Portugal operate a daily flight to Sal from Heathrow via Lisbon. 34 For more advice or to book call the experts on

35 FAIR TRADING CHARTER Fair Trading Charter The Cape Verde Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Our terms of trade have been formulated as a result of our responsibilities under law and in no way affect your statutory rights as a consumer. We accept responsibility for the quality of the holidays we provide and the excursions booked with our local representatives. Please read this carefully and keep with you on holiday as it sets out the basis of the contract between you and Serenity Holidays Ltd. We are a member of ABTA, membership number V5963. We are obliged to maintain a high standard of service to you by ABTA s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at DATA PROTECTION When you make an enquiry or booking with us, information about you is collected. This refers to information such as your name, contact details, travel preferences and any special needs/disabilities or dietary requirements. By giving us these details, you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. forwarding passenger lists to airlines). We may also use your details to send you future holiday brochures or advise of special offers from ourselves - should you NOT want to receive these, please tell us. Some of your information may be considered sensitive personal data under the Data Protection Act 1998, which will only be used when it is necessary for us to communicate your needs to a hotel or airline. For more information please refer to our Privacy Statement shown on our website We sell the following arrangements: Package Holiday A package holiday is a combination of at least two of the following services (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at an inclusive price. If you book a package holiday through us, it will be protected under the Package Travel, Package Holidays and Package Tours Regulations 1992 and these regulations require us to provide security for the monies that you pay for the package holidays booked from this brochure. We provide this security by way of an ATOL (number 1866) administered by the Civil Aviation Authority and a bond held by AITO. When you buy an ATOL protected air holiday package you will receive a Confirmation Invoice from us (or via your travel agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser s Licence number [1866]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Accommodation or Flight only If you book accommodation or flight only through us, we will accept responsibility for your booking in accordance with the terms set out in the relevant sections below. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply. 1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking. The contract is made on the terms of the information in this brochure, the details set out in the confirmation invoice. We agree that the courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking (as detailed therein), and the contract is made on its issue. We ask you to check the details and any anomaly should be reported to us or your travel agent immediately otherwise the details shown on the confirmation will be presumed to be correct. Verbal quotations should not be considered binding until the first invoice confirmation is received. All holidays and offers published in this brochure are subject to availability at the time of booking. 2. PAYMENT If you wish to confirm a booking you must pay the deposit of 95pp. Your final payment will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure, or your booking may be deemed cancelled and your deposits retained. If payment for your holiday is made by credit card a handling fee, currently 2% will be levied. 3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon as possible either by telephone or in writing (or must ensure your travel agent does so on your behalf). Since we incur costs from the time we confirm your booking, the cancellation charges set out below will apply, calculated from the date on which we receive your notice of cancellation. You will then receive a cancellation invoice detailing any charges. No. of days before departure More than 42 days days 50% days 75% 6-21 days 90% 0-5 days 100% Cancellation charge Loss of deposit The charges above apply to your total holiday price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim. Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation may now be under-occupied. This may result in an increased amount per person payable to secure the original booking. 4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let others stay there. 5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking, e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. Any changes made within 8 weeks of departure may be treated as cancellations and re-bookings. The lead name on a booking cannot be changed under any circumstances and this would also be classed as a cancellation and re-booking. 6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us the agent is acting on your behalf. All monies you pay to the Travel Agent are held by him on our behalf at all times. 7. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to change your holiday arrangements and we reserve the right to change or cancel your booking. Most changes are minor and we will always endeavour to advise you or your travel agent of any such changes at the earliest possible date. Note: Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Package Holiday & Flights Only A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less and accommodation of a similar or higher standard in the same resort or region are classed as minor changes which do not entitle you to cancel or change to another holiday / flight without paying our normal administration charges, and for which no compensation or refund is due. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Thomson Airways, Thomas Cook Airlines and TACV Cabo Verde Airlines. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where you have booked and paid an additional seat supplement and such seat cannot be provided, then you will receive only a refund of the supplement paid. Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type of accommodation or reducing the number of days holiday. If we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another holiday/flight from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement. If you have booked a Package Holiday, subject to the note below, irrespective of whether you choose a), b) or c) we will pay compensation to passengers who paid the full brochure price as follows: No of days before departure More than 56 days Amount for each full fare paying adult Nil days days days 35 Less than 7 days 50 Accommodation only: If we make a change to your accommodation and you don t want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you ve paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If we have to cancel your accommodation, again we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation. We will not be responsible to pay any compensation following a change or a cancellation by us. Applicable to Package Holiday, Accommodation or Flight only bookings: Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us. 9. OUR RESPONSIBILITY Package Holiday: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [3] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies contractual terms, or the international conventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire PO15 7AN We do not accept liability for happenings or actions outside our control, e.g. delays to travel services, the temporary invasion of pests, the presence of indigenous animals or insects, government action, industrial disputes, damage or inconvenience resulting from the weather (e.g. drought conditions) or from acts of God, or your party s negligence resulting in loss or accident. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. If you have taken our recommended insurance cover, you must make an insurance claim in respect of any legal fees incurred abroad for that purpose, and if you have taken alternative insurance, you must do likewise under any Legal Expenses cover provided by it. You must also provide us with the confirmation from the Insurance company of receipt of your notification to them of your claim. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Accommodation only: We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i.where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 7) ii.where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. iii.where you incur any loss or damage that relates to any business activity. iv. where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury. 10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respect of your holiday accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on your confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against all loss or damage arising directly or indirectly from any act, default or omission of your party, and not to exceed the published occupation capacity of the accommodation. Any serious abuse of a property or its contents may render you liable to eviction without compensation. 11. PRICES AND SURCHARGES The price of your holiday was calculated using the exchange rate of 1 = 1.15 on 11 May We reserve the right to increase or reduce prices, and the current price of your holiday will be advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of all the information and prices provided to you, regrettably errors do occasionally occur. In the event that an incorrect price has been given in error, any booking made based on this price, will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. Once you have booked your holiday we reserve the right to surcharge for cost increases due to government action such as changes in VAT or any other government imposed charges, transportation costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at airports, and exchange rates. Package Holidays There will be no charge within 30 days of your departure. We will absorb such increases up to 2% of your basic holiday price (excluding insurance premiums and any amendment charges). If the surcharge is greater than 10% of your holiday price you have the option of changing to another holiday that we offer (if we are able to offer an alternative you will not have to pay more, but if it is of a lower quality you will be refunded the difference in price) or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except insurance premiums and any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes will have no impact on the price of your holiday due to contractual and other protection in place. Accommodation or Flight only We reserve the right to pass on all increases. If we ask you to pay us any increases in taxes, similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to claim a refund. Such right shall not apply in respect of any surcharge paid in respect of aviation fuel costs. 12. TRAVEL SERVICES When you travel by air the relevant carrier s Conditions of Carriage will apply to your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by us about such services is for guidance only and the carriers concerned accept no responsibility for our brochures. It is your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g. Passports), and we cannot be held responsible for any costs incurred by you if you fail to do so. Occasionally there are times beyond our control when a flight is delayed. We will work closely with the airline and our resort office to make sure any delay is as short as possible and that your overseas transfer and accommodation arrangements are changed if necessary. Our aim is to minimise the inconvenience of delays as far as possible. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7 if we change your holiday. If your airline does not comply with these rules you should complain to the Air Transport Users Council - In March 2006 the European Commission published a list of airlines considered to be unsafe and which are therefore not permitted to fly passengers or Cargo in the EU or operate within the European airspace. This list is updated every three months and can be viewed by clicking on the website for the European Commission Alternatively, should you wish to be sent a copy of the list, please contact us either by telephone or in writing. 13. TRAVEL INSURANCE You agree to our requirement: at the time of booking your holiday you either accept our travel insurance or you or your travel agent make immediate alternative arrangements with cover at least to our own policy. 14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier s discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility. 15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably between us, you may if you wish refer the matter to arbitration under a special scheme, which, though devised by arrangement with ABTA is administered quite independently by CEDR part of the Chartered Institute of Arbitrators (details on request). This is a simple method of arbitration on documents alone with restricted cost liability to the customer. The rules of the scheme provide that the application for arbitration must be made within twelve months of the date of return from the holiday but in special circumstances it may still be offered outside of this period. The scheme does not apply to claims over 5,000 per person or 25,000 per booking, nor to claims mainly or solely in respect of injury or illness or their consequences. Alternatively, AITO s Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and amicable solution. 16. PASSPORT/VISA It is the responsibility of all customers to ensure they have a valid passport, and any required visa. In addition, you must consult your GP for advice regarding recommended medication and anti-malarial drugs before you book. 17. HOLIDAY PARTICIPATION Should anyone be refused admission to the flight or to the destination country by the airline or government authority due to the correct documentation not being in order then we are powerless to assist and cannot be held responsible. Any passengers considered being unacceptably under the influence of alcohol or drugs may be denied boarding to the aircraft or entry into the country. In these circumstances we shall consider the customer as having given notice of cancellation and be under no liability for any costs or charges incurred as a result of our doing so. Contact your Local Travel Agent or book at CapeVerde.co.uk 35

36 We are an independent company where emphasis is very much on quality and service. We offer specialist holidays to other destinations and all provide excellent value and choice. The Gambia Experience The Senegal Experience Corsican Places Sardinian Places Gambia.co.uk Senegal.co.uk Corsica.co.uk SardinianPlaces.co.uk Travel Agents Stamp Reservations: ( ) Administration: ( ) CapeVerde.co.uk 1135 Serenity Holidays Ltd, Registered in the U.K number Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 7AN Thanks to: Photography: Jon Banfield Photography, The Cape Verde Experience Team Design: Serenity Design Studio Print: Nuffield Press Ltd. Copyright 2011 Serenity Holidays. All rights reserved.