November October 2016

Transcription

1 Cape Verde November October 2016

2 Contents A warm welcome 4-5 island of Santo antão 30 What to expect 6-9 Pedracin Village 31 Activities 10 island of fogo 32 Island of Sal 11 Hotel Xaguate 32 Hotel Morabeza Colonial Guest House 33 Odjo d Agua Hotel Dunas de Sal Hotel Pontão Tropical Residence island of Santiago VIP Praia Hotel Pestana Tropico Hotel Quinta da Montanha Island of boa vista Iberostar Club Boa Vista Spinguera Eco Lodge Orquidea Guest House Marine Club island of são vicente Kira s Hotel Oasis Porto Grande Hotel Don Paco Hotel Foya Branca Hotel further options Tall ship sailing Island hopping Useful information A-Z Things to know Flight information Travel insurance Prices How to book Fair trade charter Many of the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed in this brochure. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: Our ATOL number is We are also members of ABTA and AITO, the AITO quality charter is on page 43. Serenity Holidays Ltd, Registered in the UK number Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire, PO15 AN Thanks to: Photography: Jon Banfield Photography, The Cape Verde Experience Team, Alamy. Design: Serenity Design Studio Print: Linney Group Copyright 2015 Serenity Holidays. All rights reserved. Cover: Praia de Chaves, Boa Vista, Boats in São Vicente - Hemis / Alamy, Large photo - Sal, back cover Sicily image - K.Roy Zerloch / Shutterstock This page: Santo Antão - F1online digitale Bildagentur GmbH / Alamy

3 Santiago - Colin Munro / Alamy Sal

4 Santa Maria, Sal Borges Samuel / Alamy Santiago Dirk Renckhoff / Alamy Hermis / Alamy 4 For more information or to book online visit CapeVerde.co.uk

5 A Warm Welcome As the largest independent specialist tour operator to Cape Verde we first visited the islands over 20 years ago and were involved in the first direct flights from the UK. Our aim has always been to provide a knowledgeable, honest and superior service so that we can be certain we are helping you find the perfect holiday and the perfect hotel to suit you. Honest and informative brochure We are passionate believers in portraying a destination in the most honest way possible, which is why this brochure has been put together by those who know and respect the Cape Verde islands and everything they stand for. The archipelago is a genuinely breathtaking place, with its diverse allure from sandy beaches and warm seas through to dramatic island interiors with their precipitous rice terraces to bustling cultural centres such as Mindelo and Praia. Tourism here is still relatively new, and for that reason there is information that every holidaymaker should be aware of before making a decision as to whether Cape Verde is right for them some of which may not be mentioned by other tour operators. Staff with first hand experience Being a specialist tour operator, our staff have visited the islands and we pride ourselves on our first-hand knowledge, attention to detail and our customers needs. Therefore when you are booking your holiday with us you can be sure that our staff are giving you the best choices available and the most up-to-date information. You will also find our staff expert opinions on the hotel pages in this brochure. Our resort team We have our own assigned representatives on each island that live in Cape Verde year-round, along with assistance from our specially selected partner and agent Barracuda Tours, who have offices throughout the islands with English speaking representatives. Together they will always be on hand to make sure your holiday goes smoothly and to deal with any issues you might have. Independent User Feedback Service 100 % Product 98 % Rated good or excellent up to 1 th April 2015 What we offer Holidays to 6 of the 10 islands of Cape Verde A wide choice of hotels (please see page 8 for more details on our classifications) A range of self-catering, bed & breakfast, bon appetit, half board, full board and all-inclusive accommodation A choice of exciting twin-centre holidays and island hopping itineraries including a tall ship sailing itinerary (see pages 3-39) Tailormade itineraries for any island and hotel combination Assistance from our local representative on each island A comprehensive website with essential information on the islands, flights and accommodation NEW private transfers to and from your arrival airport now included in all package prices NEW UK airport lounges now included in all package prices More online at CapeVerde.co.uk Visit our comprehensive website where you can book securely online 24 hours a day and view more in-depth information on the individual islands and all our accommodation including maps, hints and tips, staff and press reviews, online chat facility with our expert team, photo galleries and videos. You can also see our latest destination news and stay in touch or share your experiences with our various online communities. The Serenity service The Cape Verde Experience is part of Serenity Holidays, an independent, fully bonded tour operator which prides itself on the quality of its holidays and the personal service provided to customers. 2015/16 is our 10th season of welcoming holidaymakers to the islands In-depth knowledge of the destination Knowledgeable English speaking representatives Loyalty discounts for repeat customers Exceptional independent FEEFO customer feedback scores Contact your Local Travel Agent or call our experts on

6 What to Expect The Cape Verde islands are a crescent shaped archipelago 500km west of Senegal. They enjoy their own diverse culture, strong sense of history and identity that have been widely infl uenced by Africa, Portugal and Brazil, yet remain unique to Cape Verde. Santo Antão Susana_Martins / Shutterstock Boa Vista ruigsantos / Shutterstock This diversity is only accentuated by the fact that each individual island is also so different from its neighbours different in people and history, different in landscape, different in levels of development and even in dialect. It all adds up to a destination that feels incredibly alive, raw and emerging for sure, but with a tropical climate and enough beauty and beguiling charm for even the most seasoned traveller. The short fl ights (around 6 hours), the small time difference (1 hour behind GMT) and the friendly people all add to the appeal not to mention that the islands are still low key enough to feel like a bit of a discovery. The ten islands all offer something different, and whilst it s true that most holidaymakers go to Cape Verde to simply relax in the sunshine it does pay to explore, as there is so much variety on offer. You ll fi nd excellent hotels and beaches; sun and surf on Sal and Boa Vista; a still active volcano on Fogo where they produce their own wine of notable quality; the genuinely breathtaking interior of Santo Antão with its rice terraces clinging to crags and precipices; the history of Santiago and the throb of music in the cultural centre of Mindelo on São Vicente. Something for everyone! With its mixture of year-round sun, stunning beaches and geographical, cultural and historical interest, the Cape Verde islands are hard to beat as an all-round holiday destination. tourism - the facts It is vital to remember that tourism is still very much in its infancy in Cape Verde and health and safety, as well as service levels in hotels and restaurants, do not always compare favourably to hotels in more established destinations. There is poverty and you may encounter locals trying to sell you paintings and handicrafts. Despite being off-putting at times, the sellers are quite harmless. There is on-going development on the islands, which can range from single villas to huge complexes and during your visit you are likely to see and hear some building work. If there is building work taking place either in, or next to your chosen hotel, we will advise you if we feel it will affect your holiday. a bit of background Given the location of the Cape Verde islands 500km from the African coast it s not surprising that they remained uninhabited until Portuguese traders populated them in the 15th century. The islands became an outpost of the Portuguese empire and a stop for trading on slave routes across the Atlantic, including visits by Sir Francis Drake in the 1580s. As such the islands do have a unique culture, part African, part Portuguese with a splash of Brazilian, and the people are fi ercely proud of their heritage both on a national and individual island level. 6 for more information or to book online visit capeverde.co.uk

7 Santo Antão Ribeira Grande Paúl PORTO NOVO MINDELO São Vicente Sal Santa Luzia VILA DA RIBEIRA BRAVA ESPARGOS Fly from: Gatwick Manchester Birmingham Bristol São Nicolau Santa Maria Boa Vista SAL REI Praia de Chaves Santa Monica ATLANTIC OCEAN kilometres 10 Santiago 20 miles Maio CAPE VERDE ISLANDS Tarrafal Fogo VILA DO MAIO NOVA SINTRA Brava Fly from: Gatwick Manchester Birmingham Cidade Velha SÃO FILIPE SENEGAL THE GAMBIA ATLANTIC OCEAN PRAIA BRAZIL Currency The local currency in Cape Verde is the Escudo expressed as CV Esc which can only be obtained on the islands and we recommend you take either Euros or Sterling. There is a fixed exchange rate of CV Esc110 to 1. Travellers cheques can be changed on some islands but the commission rates are high. Visa and Mastercard are accepted in some areas, and all other cards i.e. Switch and Maestro are not. We recommend that you do not rely solely on ATM machines for all your holiday money. Families Children are made to feel very welcome in Cape Verde. Some hotels have children s clubs and babysitting services, whilst others have play areas or daily activities for children to join. A trip to the islands will prove extremely interesting for children due to the vibrant culture, changing landscape and the range of activities available inside and out of the hotels. We do not recommend multi-island itineraries to those families with younger children due to the extra travelling involved. Please check our hotel descriptions, or to discuss the requirements for your family further, please call our expert team on Contact your Local Travel Agent or call our experts on Language The official language of the islands is Portuguese, and this is used for anything that is written; yet Portuguese is rarely spoken. Instead they use Creole, their national language, and even this can differ from island to island. The Cape Verdeans are generally very friendly and welcoming many people will approach you just to chat and to use and practice their English. GETTING from island to island Flying is the most practical way of travelling from island to island however it should be noted that TACV (Cabo Verde Airlines), providing the island s internal flights, can and do change schedules and flights are sometimes delayed, cancelled or even depart early. For this reason we recommend an overnight stay on Sal or Boa Vista for one night following or prior to an international flight. The smaller islands are more difficult to visit due to infrequent flights but our team will be happy to advise what itineraries are possible. There is a regular ferry service that operates between São Vicente and Santo Antão. For more information on the smaller islands such as São Nicolau, Brava, Maio and Santa Luzia please visit our website CapeVerde.co.uk

8 A fantastic climate The weather on each island can vary but year round temperatures on all the islands are in the mid to high twenties. Sal and Boa Vista enjoy virtually uninterrupted sunshine although it can rain occasionally between August and October. Due to their location in the Atlantic Ocean and some of the islands being flat, the archipelago attracts a constant breeze, which is heightened between November and April perfect for water sports, though cooler in the evenings. Sunshine hours (DAILY AVERAGE) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Temperature C (AVERAGE Max) = London Averages = London Averages Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Hotel classifications Hotel service levels and standards in Cape Verde should not be compared to those in other holiday destinations, therefore we have created our own rating system based upon standards available within the islands and taking into consideration feedback from our customers. Our ratings are illustrated by a hibiscus flower. A flower outline illustrates a midway grade. Our team will be happy to discuss in more detail which hotels would best suit your requirements. Restaurants and nightlife You will find a selection of restaurants in the main towns offering local Creole dishes as well as some international cuisine and many will have live Cape Verdean music at least once a week. There are numerous bars and restaurants in resort areas such as Santa Maria (Sal) and Mindelo (São Vicente) and these can be throbbing with music long into the night. The smaller, quieter islands including Boa Vista do not have such a wide selection of restaurants and dishes and the limited menu may well be what they have prepared on the day. Prices vary, but expect to pay the equivalent of between for a three course meal with wine. Below are a couple of examples of the best and most popular Creole dishes: Cachupa Cape Verde s national dish, a slow cooked stew made with beans and fish or meat. Buzio A tasty traditional stew made with shellfish and soya sauce. Bol de Cus-Cus A delicious cake made with corn and sugar, usually served warm with butter and cabra cheese. Of particular note is the abundance of freshly caught seafood including tuna, wahoo, bica and lobster. Vegetarians are increasingly well catered for in hotels with many offering a vegetarian dish or cooking something to order. In local restaurants however, choice is more limited with a pasta dish or omelette typically offered. Medication At the time this brochure was printed no vaccinations were required for entry to Cape Verde however we recommend you speak with your GP before making your booking. There is no malaria present in Cape Verde with the exception of the island of Santiago from September to November. If you are visiting Santiago during this time please also check with your GP for the latest advice. Getting around Cape Verde Taxis are readily available in the larger towns and as a guide, a 2 to 3 mile journey would be approximately 3. The most inexpensive way of getting around are the aluguers that are easily identified buses that drive around towns, often full of passengers and packages. You simply shout when you want to get off! Car hire is available but roads can be poor and quite bumpy outside the main towns with little signage, therefore we do not recommend this. 8 For more information or to book online visit CapeVerde.co.uk

9 Ben-Vindo a Cabo Verde! My partner & I have lived in Cape Verde on the island of Sal for quite a few years now after we absolutely fell in love with the islands on our very first visit. The simplicity of life here, and the passion that the Cape Verdean people have about their culture and heritage is captivating. They are very traditional people, they love life, and they live on the most diversely beautiful islands I have seen. The dramatic ravines, craters, gorges, peaks, and the most amazing beaches, flora & fauna and viewpoints are all there, waiting for you to discover them. Whichever of the islands you choose to see on your holiday I am sure you will be mesmerised, like we are. See you soon..! TRACEY HALL OUR REP ON SAL Contact your Local Travel Agent or call our experts on

10 Activities Along with its superb beaches and great year-round climate, the Cape Verde islands offer a wide variety of activities and must-do excursions. There is certainly something for everyone if you fancy experiencing a little bit more on your holiday in addition to topping up your tan and enjoying the local cuisine. There is a wide range of excursions available on each island which can be taken by plane, boat, camel or quad bike, and on foot there are as many scenic hikes, rambles and treks as you can manage! To enquire further about a specific activity or excursion and to check what is best on your chosen island please call our reservations team on or visit CapeVerde.co.uk/Excursions Water sports The archipelago is one of the top locations for surfing, windsurfing and kitesurfing due to its glistening waters and constant breeze. Fishing Catch small-fry with the locals or go rock or deep sea fishing for big game and great marlin. Diving and snorkelling Corals and marine life are abundant around the islands, with plenty of interesting reefs, volcanic caverns and wrecks to explore. Turtle conservation Now considered as one of the most important nesting sites in the world, thousands of loggerhead turtles flock to the beaches of Cape Verde each year. Enjoy the opportunity to see these endangered animals up close whilst doing your part to ensure their on-going protection with the non-profit assocation Turtle SOS Cabo Verde. Whale watching Cape Verde is reputed to be the birthing ground of humpback whales. Take the opportunity to catch a glimpse of these incredible creatures on a dedicated boat trip. Trekking Jaw-dropping ravines, towering peaks and plummeting craters are just some of the delights on offer for walkers in Cape Verde. From amateurs to experienced hikers, guided or unguided routes are available. Of course each island does have its own niche and there are better times of year to visit if you wish to partake in a particular activity during your stay. To assist with your decision, we have put together a monthly grid which will help you to choose when to travel and which island suits you best. Jan - Dec J F M A M J J A S O N D Diving/snorkelling Sal & Boa Vista Wind/kitesurfing Sal & Boa Vista Game fishing All Seeing turtles Whale watching Boa Vista Sal & Boa Vista Sal Trekking Best on Santo Antão, Fogo and Santiago Best Good Not Ideal 10 For more information or to book online visit CapeVerde.co.uk

11 Island of São Vicente Home to some of Cape Verde s greatest musicians, writers and thinkers, vibrant São Vicente is regarded as one of the main cultural centres of the archipelago and a visit here will not disappoint. Peter Schickert / Alamy The capital of Mindelo is the hub of the island and is rightly proud of its rich traditions in music and the arts. Visitors are likely to hear the delicate melancholy of the traditional mornas as sung by the island s most famous daughter, the late Cesária Évora, plus the more frantic sound of the funana coming from the bars and restaurants, especially over the weekends. The architectural reflections of early British and colonial influences are also present with cobbled squares, wide streets and old-style buildings and monuments, reminiscent of times past. The port of Mindelo is a stop for vessels of all shapes and sizes, from local fishing boats to merchant ships and those sailing between the continents. Mindelo is also the gateway to the island of Santo Antão, with the ferry across to Porto Novo departing from here. Geographically, the island offers a vast array of landscapes from the dramatically beautiful mountainous interior, the dried river bed of Ribeira Julião with its lush plantations and typical Cape Verdean villages, to the spectacular coastline around the Baia das Gatas and Calhau. Festivals are an important pastime for the Cape Verdeans with the biggest celebrations taking place on the island of São Vicente. Head to Mindelo for the Creole Carnival each February, inspired by the carnival festivities and costumes of Brazil with a Portuguese flavour mixed in, and the Full Moon Festival at Baia das Gatas, celebrated at the end of August. =Hotels Foya Branca Porto Novo Oasis Porto Grande Don Paco Kira s MINDELO Madeiral Baia das Gatas Calhau Curral Velho km 5 miles Contact your Local Travel Agent or call our experts on

12 Cabo verde bedroom roof terrace Kira s Hotel Central LOCATION Small & friendly Island Hopping ISLAND OF SÃo Vicente Board basis: bed & breakfast distance to beach: 10 mins walk private transfer time: 20 mins Previously a private home, Kira s Hotel is a lovely addition to our São Vicente programme. This is a small, family-run boutique hotel situated in the centre of Mindelo with a warm and friendly welcome. Full of local charm and character and with plenty of personal touches, the 11 bedrooms are Cape Verdean-themed and individually decorated, and also named after each of the islands in the archipelago. For a central location there are many thoughtful touches such as a roof terrace looking across the city with chairs and loungers to make the most of the sun, and a small courtyard to where most of the rooms overlook, with chairs and tables for a relaxing read or snooze. There is a small range of drinks and snacks available throughout the day and the restaurants, shops, cafés and bars of Mindelo are just steps away. Isabel and her team are on hand to attend to their guests every need, and are also pleased to arrange a visit to the pool at a nearby hotel if required. Kira s is a comfortable base to explore the island of São Vicente and the buzz of Mindelo. HOTEL Facilities Breakfast room Roof terrace with sunloungers Courtyard seating area Room service drinks and snacks available Massages booked by reception Laundry service Use of the pool at a nearby hotel can be arranged Wi-Fi (signal can be intermittent) 11 rooms ROOM FACILITIES Twin beds (can make up as a double) Double beds in triple rooms Air-conditioning Ceiling fan Mini-fridge Television with international channels Telephone, safe POPULAR ROOM CHOICES Standard room included Triple room from 5 flights Direct International flights to Sal then internal flights to/from São Vicente. Island Hopping São Vicente is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... Kira s is a pleasant addition to our São Vicente hotel collection, a small and welcoming hotel in the centre of Mindelo, with a delightful, friendly team. SUZ COMMERCIAL Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 294 PER PERSON SCAN ME VIEW ONLINE 26 For more information or to book online visit CapeVerde.co.uk

13 Refurbished ROOM Oasis Porto Grande Hotel FAMILIES central location island hopping ISLAND OF São Vicente Board basis: bed & breakfast distance to beach: 15 mins walk private transfer time: 20 mins The Porto Grande is a comfortable hotel overlooking the central square right in the heart of Mindelo, the cultural capital of São Vicente and the second largest city in the archipelago. They say if you want to understand Cape Verdean music, you need to be in Mindelo... The refurbished guest rooms are simple but comfortable and are situated on two floors, either overlooking the town square to the front of the hotel, or the pool. Live music is played in the lobby bar some evenings, which attracts both locals and holidaymakers, and the terrace overlooking the square is a lovely spot to enjoy a drink. The hotel s à la carte restaurant offers a mix of international and local traditional food with a definite Portuguese bias. During the day you can relax around the pool, use the facilities including a well-equipped gym, or take an easy 15-minute stroll to Laginha, a lovely urban beach, popular with locals, where bathing is possible, tides permitting. Being conveniently located in the heart of Mindelo, you can also take the opportunity to explore the plentiful shops, markets, restaurants and fascinating history, openly displayed in the colourful buildings of varying architectural styles. Please note there is no lift at this hotel. HOTEL Facilities Swimming pool and children s pool Poolside snack bar À la carte restaurant Pérola do Atlântico Lobby bar with occasional live music Fitness room Local craft shop Wi-Fi and Internet point (5 hours free of charge then ) 50 rooms ROOM FACILITIES Twin or double beds Air-conditioning Satellite television Telephone Hairdryer Minibar Safe POPULAR ROOM CHOICES Standard room included Square facing room from 8 Junior suite from 28 flights Direct International flights to Sal then internal flights to/from São Vicente. Island Hopping São Vicente is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... A simple and central hotel, which is all you need on this island to get out and about and sample the restaurants and music of São Vicente. NAT RESERVATIONS Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 285 PER PERSON SCAN ME VIEW ONLINE Contact your Local Travel Agent or call our experts on

14 Don Paco Hotel couples central location island hopping ISLAND OF São Vicente Board basis: bed & breakfast distance to beach: 15 mins walk private transfer time: 20 mins Located in the heart of Mindelo just steps from the central square, the Don Paco Hotel is a good city-style hotel. The ideal choice for those wishing to explore the archipelago s capital of culture, the hotel offers a comfortable base in the centre of town with a quality service and friendly staff. The sense of colonial history is apparent throughout Mindelo with wide streets, cobbled squares and 19th century architecture. Embrace the vibrance of the area here, being just a short stroll from the colourful local markets, music filled restaurants and bars, Laginha beach and the seafront. For those wishing to enjoy sophisticated dining as well as a lively evening out, the charming waterfront complex, Pont d Agua, is nearby. The hotel itself is contemporarily furnished with comfortable, stylish rooms and large suites. Restaurant Toni Duarte serves Cape Verdean and international cuisine with a menu of the day or à la carte, whilst the Castilian-style bar is ideal for a cocktail or two. Popular with our guests, Don Paco is the ideal choice for those wanting a base to explore the heart of São Vicente or as part of an island hop to Santo Antão. HOTEL Facilities Restaurant Toni Duarte Castilian-style bar Room service Lift Wi-Fi (two hours free per day) 44 rooms ROOM FACILITIES Twin or double beds Air-conditioning Minibar Satellite television Telephone Hairdryer POPULAR ROOM CHOICES Standard room included Suite from 11 flights Direct International flights to Sal then internal flights to/from São Vicente. Island Hopping São Vicente is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... Don Paco is a lovely little hotel. Clean, comfortable and contemporary, and in a great location in the heart of the city! The central square, which comes alive at night, is very close to the hotel. PAUL COMMERCIAL MANAGER Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 288 PER PERSON SCAN ME VIEW ONLINE 28 For more information or to book online visit CapeVerde.co.uk

15 Foya Branca Hotel couples families beachfront ISLAND OF São Vicente Board basis: bed & breakfast distance to beach: BEACHFRONT private transfer time: 10 mins The Foya Branca is a versatile resort-style hotel, combining an excellent location next to the beach and with good facilities situated in beautifully kept gardens of palm trees and bougainvillea. The hotel enjoys a peaceful setting with an impressive view. The extensive grounds include two large swimming pools, a children s pool and play area, plus a gym, tennis courts, pétanque and a giant chessboard. Fishing, windsurfing, diving and horse riding can also all be arranged at the hotel during your stay (payable locally). Set over two floors, the rooms are light and airy with good furnishings. There are two bars plus a buffet restaurant and a lunch time snack bar in which to dine, or sample the local cuisine and experience the vibrant nightlife of Mindelo, only a 15-minute ride away with the hotel s courtesy shuttle bus. The Foya Branca is the perfect choice for the more adventurous of our customers looking for activities and the opportunity to explore the island of São Vicente. Visit the lush plantations and traditional villages at Ribeira Julião, discover the dramatic coastline around Baia das Gatas or stroll the cobbled streets of Mindelo. HOTEL Facilities 2 swimming pools and children s pool Buffet restaurant and snack bar by pool area 2 bars Fitness room, tennis court Pétanque, giant chess Free shuttle bus service to the town of Mindelo Wi-Fi Diving Centre 4 rooms ROOM FACILITIES Twin or double beds Air-conditioning Small fridge Television, telephone Hairdryer, safe Balcony or terrace (Sea view and triple rooms) POPULAR ROOM CHOICES Double sea view included Double (no view) from - 3 Triple room no supplement flights Direct International flights to Sal then internal flights to/from São Vicente. Island Hopping São Vicente is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... The rooms are very spacious and comfortable and our holidays prices include a sea view room. The shuttle bus service into Mindelo is extremely useful. TONY CUSTOMER MANAGER Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 315 PER PERSON SCAN ME VIEW ONLINE Contact your Local Travel Agent or call our experts on

16 Island of Santo Antão With precipitous peaks, jaw-dropping ravines and dwellings clinging to the mountain sides, Santo Antão is a simply stunning island and the second largest in the archipelago. It offers a very different perspective to the more developed islands of Cape Verde, perhaps due to being situated the furthest north and west of all. Reachable only by ferry from Mindelo on the island of São Vicente, it remains almost entirely untouched by tourism and a real adventure awaits. Many visitors are attracted to the island for its hiking, particularly the ribeiras, but for those who prefer a less energetic option, the views can still be appreciated from the road. The scenic drive from Porto Novo in the south across the mountain range to Ribeira Grande in the north east is an awe-inspiring journey. Landscapes quickly change from being bare and arid to mountains which, as the road meanders, exposing breathtaking views of verdant valleys at every turn, with villages appearing either deep below or high into the distance. Visitors to Santo Antão must also see the village of Fontainhas, perched on the edge of a rock above a deep ribeira. The houses in this unique village line the street and have a sheer drop of several hundred metres below them. A few days spent on Santo Antão is very highly recommended, and gives a rewarding feeling of discovering somewhere completely new. It is well worth the trip. Ponta do Sol Pedracin Village Ribeira da Cruz Ribeira Grande Paúl PORTO NOVO =Hotels Tarrafal São Vicente km 5 miles F1 online digitale Bildagentur GmbH / Alamy 30 For more information or to book online visit CapeVerde.co.uk

17 Pedracin Village couples island hopping rural location ISLAND OF Santo Antão Board basis: bed & breakfast distance to beach: n/a transfer time: 1 hour from ferry The Pedracin Village is a delightfully quiet and unique holiday retreat, elevated on a steep mountainside and benefiting from spectacular views of Santo Antão s impressive landscape. This hotel offers 20 traditional style bungalow rooms linked by cobbled pathways within tropical grounds and furnished in a simple style. The swimming pool is ideal for a quick dip to cool off while the surrounding terrace, with its amazing views down the valley, is perfect for relaxing with a cold drink or a good book. Next to the pool is the hotel s restaurant where breakfast, lunch and dinner are served. The hotel is located on the north side of the island and customers will enjoy a wonderful drive across the interior of Santo Antão to reach it. The island s largest town of Ribeira Grande is a 10 minute drive away, with its cobbled streets and typical Cape Verdean architecture. A stay at Pedracin Village also offers a great opportunity to experience this wonderful island and is particularly popular with hikers and photographers. The transfer to this hotel involves a ferry crossing from the island of São Vicente to Porto Novo. The nature of this hotel means it is not suitable for the less mobile or small children. HOTEL Facilities Swimming pool with sunloungers Panoramic restaurant Terrace with mountain views Herb garden Local trekking guides can be hired Wi-Fi (signal can be intermittent) 20 rooms ROOM FACILITIES Twin or double beds Air-conditioning Heating Mini fridge POPULAR ROOM CHOICES Standard room included Suite from 12 flights Direct International flights to Sal then internal flights to/from São Vicente plus a ferry to/from Santo Antão. Island Hopping Santo Antão is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... Pedracin Village is a good base and a perfect retreat on Santo Antão. After spending all day exploring the island, I loved coming back to the peace and tranquillity the views of the valley are simply stunning. ANNA RESERVATIONS Prices & Flight Details PRICES - call our experts flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 36 PER PERSON SCAN ME VIEW ONLINE Contact your Local Travel Agent or call our experts on

18 Island of Fogo Described as the Island of Fire due to its magnificent volcano, Fogo is an absolute highlight of any visit to Cape Verde. Fogo burst from the ocean a few hundred thousand years ago and is now the fourth largest island in the archipelago, its lunar like landscape with steep peaks, dark rugged rocks and black sand beaches showcase the island s wild volcanic nature. Still warm from its latest eruption in November 2014, a trip up to the active volcanic crater, Chã das Caldeiras, is a must. The main volcano is up to 9km wide and 1km high and takes a full day to explore. Visitors can walk around the crater and see the contrasts between the volcanic lava of the Caldeiras and the verdant and fertile land where the islanders grow coffee beans and the grapes which produce the famous Fogo wine. São Filipe, the capital of Fogo, is a pretty town with character, and is the third largest in Cape Verde. The buildings are of old Portuguese design painted in pastel colours with terracotta rooftops, some have been restored to their former glory. Pretty squares, cobbled streets and plenty of trees and flowering plant pots add to the vibrant and colourful town scenes. The island is accessed via Santiago and a stay of 2 to 3 nights is recommended, particularly for keen hikers as in addition to the main walk up to the Pico in the crater, there are a number of delightful treks on the island suitable for all. Full day excursions are also available from the islands of Sal or Boa Vista, subject to availability and bookable by your local representative upon arrival. =Hotels Mosteiros Hotel Xaguate Pico de Fogo 2829m Set in a unique location, this comfortable hotel enjoys a stunning position on the headland in the upper part of the volcanic plains of São Filipe, not far from Chã das Caldeiras. Xaguate has 39 wellfurnished bedrooms, a panoramic terrace and a good-sized pool. The hotel's restaurant serves mostly Portuguese cuisine and offers the famous locally-produced wines made from vines that are grown in the warmth of the volcano's crater. SCAN ME VIEW ONLINE 3 night add on from 20 per person Hotel Xaguate SÃO FILIPE 0 0 Colonial Guest House 5 km 5 miles Cova Figueria 32 For more information or to book online visit CapeVerde.co.uk

19 Colonial Guest House traditional family run island hopping ISLAND OF FOGO Board basis: bed & breakfast distance to beach: 15 mins walk transfer time: 10 mins This is a delightful family-run guesthouse in the centre of the main town on Fogo, São Filipe. The house itself dates back to 1883 and is designed in the distinctive Sobrado style which characterises many of Cape Verde s oldest buildings and evokes a typical house in mainland Portgual. Now beautifully restored it offers a lovely retreat for those wishing to see the volcano, plantations and vineyards that define this amazing island. The bedrooms are airy and spacious, with a balcony or terrace (except air-conditioned rooms). There is a welcome pool for a cooling dip and a bar and terrace that take in wonderful views across the ocean to the neighbouring island of Brava the perfect setting to unwind and plan the day ahead before enjoying dinner at sunset in the outdoor restaurant. Being so central, you can also explore the cobbled streets of the town on foot, visiting the lively market and allowing you to make the very most of your time here. Full of character, the Colonial Guest House compliments Fogo perfectly and is sure to be among the highlights of an island hopping itinerary or a place to go to relax and spend a little longer enjoying the island. HOTEL Facilities Pool Restaurant Massage suite Laundry service Wi-Fi 10 rooms ROOM FACILITIES Twin or double beds Some bathrooms may not be adjacent to bedrooms they are still private Balcony or terrace Hairdryer Air-conditioning on request flights Direct International flights to Sal plus internal flights to/from Santiago then to/from Fogo. Island Hopping Fogo is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... We have had some great feedback over the last year, which is as we expected Luisa and Morten really look after their guests! PAUL COMMERCIAL MANAGER Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 20 PER PERSON SCAN ME VIEW ONLINE Contact your Local Travel Agent or call our experts on

20 Island of Santiago Santiago is the largest and most developed island in the archipelago with a rich history. Volcanic rocks, a green mountainous interior plus dark and light sand beaches blend together to form a unique landscape. The dramatic mountainous hinterland of Santiago is superb for walking, with most trails starting in the interior of the island and then following a ribeira or stream down to the coast. The most challenging hike on the island is to ascend the Pico da Antónia, a twin peak, shaped rather like a canine tooth. Alternatively, a tour up to the northern fishing village of Tarrafal and back along the east coast is sure to be an unforgettable day out. In Cape Verde s capital Praia, a bustling African city with a clear Mediterranean flavour, you are sure to see Santiago s vibrant culture and learn about its turbulent history. Old colonial buildings line the main square on the Plateau, where you will find the Presidential Palace and the Palace of Justice. A day trip to the old capital of Cidade Velha (a UNESCO World Heritage Site) and Forte Real de São Filipe, the main slave trading point between Europe, Africa and America, provides an interesting insight into the island s troubled past. This is where the history of Cape Verde began and the city has had many famous visitors over the years including Sir Francis Drake and Charles Darwin. Please see our website for details on the Oasis Praiamar Hotel which is also located in Praia, Santiago. Tarrafal =Hotels VIP Praia Hotel New to our programme, VIP is a recently-built hotel conveniently located in the city of Praia, next to shops and close to the beach. Its stylish design creates a relaxing feel, with sea or city views from the comfortable bedrooms. An à la carte restaurant, piano bar and rooftop sun deck with snack bar and two pools, makes VIP Praia a great choice for your stay on Santiago. SCAN ME VIEW ONLINE 3 night add on from 329 per person 0 0 Ribeira da Barca 5 km Assomada Quinta da Montanha Calheta de São Miguel Pedra Bedejo São Domingos 5 miles Pestana Tropico Oasis Praiamar Cidade Velha VIP Praia (Ribeira Grande) PRAIA 34 For more information or to book online visit CapeVerde.co.uk

21 Executive room Pestana Tropico Hotel couples waterfront island hopping ISLAND OF SANTIAGO Board basis: bed & breakfast distance to beach: 5 mins transfer time: 20 mins The recently renovated Pestana Tropico is located on a promontory overlooking the Atlantic Ocean and is known for being a very comfortable hotel along with a restaurant renowned as one of the best anywhere in Cape Verde. The hotel is set in a residential area of Praia, the capital of Cape Verde and the largest town in the archipelago, and is flanked by the famous dark sand Prainha beach, popular with the locals for both relaxing and playing sport. Nearby, just a ride up the hill, is the heart of the old city with its colourful colonial architecture, bustling squares and vibrant markets. Set on two floors, all rooms are sea or pool facing and decorated in a contemporary style that reflects the hotel s origins in Portugal. As a focal point, the large pool and terrace area is a pleasant place to enjoy the sunshine whilst the Ilheu circular bar is the ideal spot to enjoy a drink following a busy day excursion. To top it all off, the excellent restaurant Alex serves delicious Cape Verdean, Portuguese and international specialities. Pestana Tropico is the perfect choice for those looking to explore the island of Santiago, before heading on to the island Fogo. HOTEL Facilities Swimming pool and children s pool Restaurant Alex 2 bars: Bar Ilheu, Bar Honório Room service Fitness room Safety deposit boxes Internet point 93 rooms ROOM FACILITIES Twin beds (can be made up as double) Double bed in Suites Air-conditioning Hairdryer Minibar Television Telephone POPULAR ROOM CHOICES Standard room included Standard room with veranda from Executive sea view from 1 Junior suite from 22 Suite from 33 flights Direct International flights to Sal, then internal flights to/from Santiago Island Hopping Santiago is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. PAYABLE LOCALLY OUR EXPERT OPINION... Pestana Tropico s restaurant is one of the best in Praia and it is renowned for its desserts. The hotel also has a really nice lobby bar which provided us with much needed refreshment after a day of sightseeing. NINA RESERVATIONS Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 34 PER PERSON SCAN ME VIEW ONLINE Contact your Local Travel Agent or call our experts on

22 Quinta da Montanha panoramic mountain views hillside location island hopping ISLAND OF SANTIAGO Board basis: bed & breakfast distance to beach: 45 mins transfer time: 45 mins This small family-run hotel boasts fantastic views of its spectacular surrounding scenery, and is indeed a very special find. Built against the hillside, 24km from the island capital of Praia, this delightful hotel is the perfect setting to relax and enjoy the tranquillity of the mountains. With its 28 simply furnished rooms split between several levels and with the warm welcome, the atmosphere at this hotel is like visiting friends at their rural retreat. The rooftop restaurant serves traditionally cooked, home grown produce and there is a bar with an observatory for viewing the panoramas and the night sky. Communal balconies surround two sides of the Quinta and face out towards the impressive mountain scenery and on a clear day it is possible to see across to the island of Maio. There are many excellent walking tours and trails from the hotel and you could also climb Santiago s highest mountain, Pico da Antónia (1394m) with a guide that can be arranged locally. An excellent base for walkers, and those looking for a tranquil holiday or as part of an island hopping itinerary to explore the interior of the island. HOTEL Facilities Panoramic restaurant Bar 28 rooms ROOM FACILITIES Double beds Twin and single rooms Television Telephone Communal balconies flights Direct International flights to Sal, then internal flights to/from Santiago Island Hopping Santiago is best experienced as part of a multi-centre island hopping holiday around the archipelago. Call one of our experts about a tailormade itinerary. OUR EXPERT OPINION... This rural retreat offers a different side to Cape Verde, with superb views of the interior of Santiago. Quinta da Montanha is perfect for kicking off your shoes and planning the next day s adventure in total tranquillity. JON COMMERCIAL Prices & Flight Details PRICES - PAGES (Fold OUT) flight Details - PAGE 42 search online - capeverde.co.uk 3 NIGHT ADD ON FROM 290 PER PERSON SCAN ME VIEW ONLINE 36 For more information or to book online visit CapeVerde.co.uk

23 Island Hopping For those who want to explore more than one of the Cape Verde islands we have put together a selection of one and two week island hopping itineraries, taking in up to five of the islands. The itineraries below have been designed to allow you to get the most out of the islands during a typical holiday duration. Our itineraries usually start with international flights into the island of Sal. The most practical way to reach the other islands we feature is by internal flights. These flights are operated by TACV (Cabo Verde Airlines) and schedules are known to be changeable. With our extensive knowledge we can also tailormake an itinerary for you. Please call our experts on NEW Island Duo 2 islands Mountains & beaches 3 islands Santo Antão São Vicente Santa Luzia Sal São Nicolau Boa Vista ATLANTIC OCEAN Brava Fogo Santiago Maio SCAN ME VIEW ONLINE SCAN ME VIEW ONLINE PRAIA Get to know the stunning islands of Sal and Boa Vista. With clear waters and pure white sands, Sal is a beach lover s paradise offering a mix of water sports and a vibrant atmosphere in the town of Santa Maria. Boa Vista has some of the most dazzling beaches on the archipelago and has an ever changing landscape sculpted by the wind. Saharan like oases are dotted around the interior and depending on the time of year, turtles can be spotted on the beaches. No excursions included, explore at your own pace. Discover the markets, vibrant nightlife and live music as well as the mountainous scenery on the islands of Santiago and São Vicente before relaxing on the beach for a week on Sal. Whilst on São Vicente you could take advantage of the ferry crossing over to the island of Santo Antão, with its rugged peaks, volcanic walls and jaw-dropping ravines it is one of the most impressive islands in the archipelago and absolutely worth a visit. No excursions included, explore at your own pace. 1 week itinerary - based on flights to sal 2 week itinerary - based on flights to sal Island Duration Hotel Sal 3 nights Hotel Morabeza (pg 12) Boa Vista 3 nights Iberostar all-inclusive (pg 20) Sal 1 night Hotel Morabeza (pg 12) Island Duration Hotel Santiago 2 nights Pestana Tropico (pg 35) São Vicente 5 nights Foya Branca (pg 29) Sal nights Hotel Morabeza (pg 12) Add-ons: Sal Water sports, fishing, day excursions, boat trips, quad bikes, day trips to Fogo or Santiago. Boa Vista - Water sports, fishing, day excursions, boat trips, quad bikes, day trips to Fogo or Santiago. Prices are based on 2 sharing and are in s per person B&B in a standard room including direct UK flights into Sal, UK airport lounge, private transfers, 25 visa, 1 APD & 30 of taxes. A tourist tax of 2 per person per night is not included and is required to be paid locally for a maximum of 10 nights at each hotel. FROM 1199 PER PERSON Add-ons: Santiago Day excursions, guided hiking tours. São Vicente Day and evening excursions, day trip to Santo Antão. Sal Water sports, fishing, day excursions, boat trips, quad bikes, day trips to Fogo or Boa Vista. Prices based on 2 sharing and are in s per person B&B in a standard room including direct UK flights into Sal, UK airport lounge, internal flights, private transfers, 25 visa, 1 APD & 30 of taxes. A tourist tax of 2 per person per night is not included and is required to be paid locally for a maximum of 10 nights at each hotel. FROM 19 PER PERSON 38 For more information or to book online visit CapeVerde.co.uk

24 PRAIA Fogo Westend61 GmbH / Alamy island discovery 4 islands the peaks of cape verde 5 islands Santo Antão Santo Antão Santa Luzia São Vicente Sal São Vicente Santa Luzia Sal São Nicolau São Nicolau Boa Vista Boa Vista ATLANTIC OCEAN ATLANTIC OCEAN Brava Fogo Santiago Maio SCAN ME VIEW ONLINE Brava Fogo Santiago Maio SCAN ME VIEW ONLINE PRAIA Santiago, the largest island in the archipelago, offers everything from bustling markets to hiking trails through spectacular scenery. There is plenty of time to explore São Vicente, which is home to the cultural capital Mindelo and also the gateway to the stunning island of Santo Antão. In contrast, Boa Vista and Sal are renowned for having the most beautiful beaches in the archipelago and offer a variety of water sports. No excursions included, explore at your own pace. There are some stunning mountain ranges in Cape Verde with the highest peak reaching an impressive 2989m. From the dark lunar landscape of the still active volcano on Fogo to the verdant valleys and rugged mountains of Santo Antão, the scenery is truly spectacular. Vibrant live music, charming colonial architecture and superb beaches are just some of the sightseeing opportunities on this itinerary. No excursions included, explore at your own pace. 2 week itinerary - based on flights to sal 2 week itinerary - based on flights to sal Island Duration Hotel Santiago 2 nights Pestana Tropico (pg 35) São Vicente 3 nights Oasis Porto Grande (pg 2) Boa Vista 4 nights Iberostar all-inclusive (pg 20) Sal 5 nights Hotel Morabeza (pg 12) Island Duration Hotel São Vicente 3 nights NEW Kira s Hotel (pg 26) Santo Antão 2 nights Pedracin Village (pg 31) Santiago 2 nights Quinta da Montanha (pg 36) Fogo 2 nights Colonial Guest House (pg 33) Sal 5 nights Hotel Morabeza (pg 12) Add-ons: Santiago Day excursions, guided hiking tours. São Vicente Day / evening excursions, day trip to Santo Antão. Boa Vista - Water sports, fishing, day excursions, boat trips, quad bikes, day trip to Fogo. Sal Water sports, fishing, day excursions, boat trips, quad bikes, day trip to Fogo. Prices based on 2 sharing and are in s per person B&B in a standard room including direct UK flights into Sal, UK airport lounge, internal flights, private transfers, 25 visa, 1 APD & 30 of taxes. A tourist tax of 2 per person per night is not included and is required to be paid locally for a maximum of 10 nights at each hotel. FROM Add-ons: São Vicente Day and evening excursions. Santo Antão Day excursions, guided hiking tours. Santiago Day excursions, guided hiking tours. Fogo Day excursions, guided hiking tours. Sal Water sports, fishing, day excursions, boat trips, quad bikes, day trip to Boa Vista. Prices based on 2 sharing and are in s per person B&B in a standard room including direct UK flights into Sal, UK airport lounge, internal flights/ferry, private transfers, 25 visa, 1 APD & 30 of taxes. A tourist tax of 2 per person per night is not included and is required to be paid locally for a maximum of 10 nights at each hotel. FROM PER PERSON PER PERSON Contact your Local Travel Agent or call our experts on

25 A-Z Things to know before you go... In order to help you plan your visit we have compiled a short A-Z of useful information about our holidays to Cape Verde. You will find a wealth of further information relating to these and other subjects on our website, please visit CapeVerde.co.uk or call one of our experts on Boa Vista Samuel Borges Photography / Shutterstock Airport hotels, car parking and lounges We now include UK airport lounges in our package prices. We can also arrange airport hotels and car parking. Call our team or visit CapeVerde.co.uk/HolidayExtras Book with confidence The Cape Verde Experience is a trade name of Serenity Holidays Limited. The air holidays and flights in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is Please see our Fair Trading Charter for more information. We are also members of ABTA, ABTOT and AITO. AITO is the Association for independent and specialist holiday companies. Check in Please ensure that you check-in at least two hours prior to the flight departure time. If you are collecting a ticket on departure, ensure you allocate sufficient time to pick up your documents. Child & infant pricing Many of the hotels within our collection offer child reductions. To qualify, children must be between two and 11 years old on return to the UK and share a room with two adults paying brochure price. Air passenger duty of 1 per child aged 11 or under will now be deducted from the price of your holiday. Infants under two years on return to the UK are charged a fee of 45 to cover administration costs, however they are not allocated a seat on the aircraft. Currency The local currency in Cape Verde is the Escudo, expressed as CV Esc before the amount which can only be obtained on the islands. We recommend that you take Euros or Sterling. Excursions There are a variety of excursions available on each island including horse riding, quad bikes, water sports, diving, fishing and island tours. Please see our representative for an extensive list and prices on arrival in resort. Minimum numbers may apply to some of the excursions. Please see page 10 for more information on some of the activities available. Flight delays Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our personal control. In the event that such a delay occurs, we will always do our best to provide a snack or meal when appropriate. Should there be an extended delay to your homeward flight we will endeavour to delay your departure from your holiday accommodation, and in the case of an overnight delay, accommodation will be provided, although this may not be your holiday accommodation. Foreign Office travel advice We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Their website at Gov.uk/foreign-travel-advice is packed with essential tips, travel advice and up-to-date country specific information. Holiday questionnaires To assist us in improving our service and ensure standards are maintained, we should be most grateful if you would take the time to complete our questionnaire and return it to us by freepost in the UK or online, FEEFO (an independent review body), will also ask you for feedback. Inter-island flights Please be aware that schedules are known to change and flights are sometimes early, delayed or cancelled. Internet and mobile coverage Coverage can be intermittent across the islands. Be sure to check the cost of internet access as it can be quite expensive, especially in hotels. Luggage allowance Prices include a luggage allowance of 20kgs per person in the hold and 5kg in the cabin. Infants under 2 years receive a 10kg allowance. Medication At the time this brochure was printed no vaccinations were required for Cape Verde however for young children, the elderly or those with any pre-existing conditions please discuss with your GP. There is also no malaria present in Cape Verde with the exception of the island of Santiago from September to November. If you 40 For more information or to book online visit CapeVerde.co.uk

26 Fontainhas Village, Santo Antão Hemis / Alamy are visiting Santiago during this time please also check with your GP for the latest advice. Mobility advice Cape Verde is not recommended for those with any walking difficulties due to the pathways in and around the resorts being cobbled or uneven, and walking aids or wheelchairs are not readily available. To discuss this further please call our expert team. Passports and visas A full 10 year British passport is required for entry into Cape Verde, valid for at least 6 months after your date of arrival back in the UK. All British nationals require a visa to enter Cape Verde which is only issued at the point of entry. We are able to pre-arrange visas providing we have received all passport details no later than days prior to your departure date. Pre-allocated seating This is recommended to avoid being seated apart during your flight as checking in early does not always ensure seats together. A supplement will apply. Prices and surcharges Holidays are based on the cost of fuel as at 10th March If the cost of fuel does rise, or other security costs or taxes are levied, then there may be an increase in prices printed in this brochure, please see section 11 of our Fair Trading Charter on page 4 for more details. Publication date of this brochure is the 28th April Requests If you have any requests for your holiday accommodation or flights, please ensure they are mentioned at the time of booking. We shall pass on your request to the airline or hotel however we cannot guarantee that they will be met. Room check-in and out times The standard international practice is to let rooms from midday to midday. However times do vary. Check-in is usually from 3pm, and checkout is by midday on the day of departure. Safety standards All our properties have been carefully selected and visited by us. We ensure that they offer acceptable standards of safety and quality and that they conform to the local fire and safety laws and regulations, however these laws are not as stringent as in the UK. Sustainable tourism Tourism brings many benefits but at the same time it can adversely affect destinations, both environmentally and socially. We strive to, with the support of our customers, work positively towards protecting the natural beauty, wildlife and culture of our destinations so that future generations can continue to enjoy them. We offer our customers the chance to help offset some of the environmental damage aircraft emissions cause by opting in to our Carbon Offset Scheme. A donation of 5 per person will be invested into various projects in The Gambia including community tree planting, solar lighting and low carbon stoves which not only offer carbon benefits but at the same time economically support rural villages. Further details of our sustainable tourism policy and how customers can get involved can be found on our website at CapeVerde.co.uk/ST Summer 2016 May to October prices will be available on our website at CapeVerde.co.uk Tickets These can be expected two weeks prior to your date of travel along with your accommodation voucher, luggage labels and our Cape Verde Guide. Your actual flight timings will be those shown on your tickets, please check them carefully as soon as you receive them. When booking close to your departure day, tickets will be arranged for collection at the airport. We reserve the right to charge for this. Time difference Cape Verde is GMT -1 hour. Transfers All our package holidays now include private transfers to and from your arrival airport at no extra supplement (where operationally possible). This can be by private car, taxi or 4 wheel drive depending on your itinerary. What s included The basic holiday price includes: Return flights from the UK as stated on page 42 Luggage allowance (usually 20kg pp) Private transfers from the stated airport to the holiday accommodation & return (package bookings) UK airport lounge Accommodation and meal basis as detailed in our booking confirmation invoice Visa (if we receive details days before departure) on package bookings Inter-island flights, ferries and transfers as stated in the price grid on pages or itinerary* Services of our representatives or local agent Airport departure taxes in UK and Cape Verde UK Air Passenger Duty (APD) of 1pp CAA ATOL Protection Contribution Please note, a tourist tax of 2 per person per night and is required to be paid locally for up to a maximum of 10 nights at each hotel. * Supplements apply for additional inter-island flights Contact your Local Travel Agent or call our experts on

27 Flights The Cape Verde Experience offers the widest choice of flights to the Cape Verde islands. As shown in our price panel, our flights are based on direct UK flights to the islands of Sal or Boa Vista. Please see the below grid for your preferred flight options. Winter Departures from four UK airports to Sal and three to Boa Vista. Twice weekly flights to Boa Vista from Gatwick and Manchester, and to Sal from Gatwick making flexible durations possible. NEW Fly from Bristol to Sal from November SUMMER 2016 May to October details will be available on our website. TAP Air Portual TAP Air Portugal operates scheduled flights from the UK to the islands of Sal, São Vicente and Santiago, all via Lisbon. We recommend TAP if you wish to commence your holiday on São Vicente or Santiago, or prefer Business Class upgrade options. Please call our expert team to discuss scheduled flights. Flights from UK to Sal International Airport FROM TO TERMINAL DAY UK DEPARTURE UK ARRIVAL AIRLINE operating DATES Gatwick Sal North Monday Thomson Airways November April 2016 WINTER Gatwick Sal North Thursday Thomson Airways November April 2016 Gatwick Sal South Wednesday Thomas Cook Airlines November April 2016 Manchester Sal 2 Wednesday Thomson Airways November April 2016 Manchester Sal 1 Monday Thomas Cook Airlines November April 2016 Birmingham Sal 1 Tuesday Thomson Airways November April 2016 Bristol Sal Main Friday Thomson Airways November April 2016 Flights from UK to Boa Vista International Airport FROM TO TERMINAL DAY UK DEPARTURE UK ARRIVAL AIRLINE operating DATES WINTER Gatwick Boa Vista North Tuesday Thomson Airways November April 2016 Gatwick Boa Vista North Friday Thomson Airways November April 2016 Manchester Boa Vista 2 Monday Thomson Airways November April 2016 Manchester Boa Vista 2 Thursday Thomson Airways November April 2016 Birmingham Boa Vista 1 Wednesday Thomson Airways November April 2016 Please note that flight information is correct at time of going to press and is subject to change at any time by the airline. Pre-allocated seats (from 2pp) are recommended. An in-flight meal is included. No in-flight entertainment will be included. A 20kgs per person luggage allowance will be included, and 10kgs per infant. Any flight supplements will be detailed at the time of booking. If you have any special requirements, please advise all details to us at the time of booking and we will pass these on to the airline. 42 For more information or to book online visit CapeVerde.co.uk

28 Travel insurance Our customers should be adequately insured ahead of their holiday. We are pleased to offer travel insurance through our long standing partnership with t&g with no price increase and still including ZErO EXCESS on claims made on both single trip and annual policies (excluding personal liability) where usually this would be 50 or more. This policy is tailormade to the specifi c needs of our customers travelling to Cape Verde and includes additional areas of cover, such as delays or cancellation due to snow, sandstorms or volcanic ash. premiums per person (InClUdIng 20% InSURanCE premium tax) Single trip adult adult 66-9 Child 2-1 Up to 10 days Up to 1 days Up to 24 days Longer durations, couples, family and worldwide annual policies (excluding US, and including 1 days winter sports cover) are also available. annual multi-trip adult Couple Family 1 year from date of purchase Full details of the policy will be sent with your confi rmation invoice. There is a 14 day cooling off period from the date of sale wherein the policy may be cancelled without charge. The policy does not cover any pre-existing health conditions of the persons travelling and others upon whose health the trip may depend unless a health check has been carried out by calling , and cover is confi rmed in writing. SUMMaRy of CoVER - key points Cancellation or curtailment 5,000 medical expenses including medical emergency assistance 5,000,000 missed departure 1,000 missed connection 1,000 Personal accident 25,000 Personal effects 2,500 ( 400 single item limit) Personal liability 2,000,000 ( 250 excess applies) Legal expenses 15,000 (All maximum limits per person) 5113 quality ChaRtER EXCLUSiVE membership AiTO sets criteria regarding ownership, fi nance and quality which must be satisfi ed before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct. FInanCIal SECURIty An AiTO member is required to arrange fi nancial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AiTO logo. This fi nancial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. in doing so, the member must comply with UK government regulations. members are required to submit details of their fi nancial protection arrangements to AiTO on a regular basis accurate brochures & WEbSItES All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered. professional SERVICE & ContInUal IMpRoVEMEntS All members are committed to high standards of service and believe in regular and thorough training of employees. members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards. MonItoRIng StandaRdS AiTO endeavours to monitor quality standards regularly. All customers should receive a postholiday questionnaire the results of which are scrutinised by the Association. SUStaInablE tourism All members acknowledge the importance of AiTO s Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status. CUStoMER RElatIonS All members endeavour to deal swiftly and fairly with any issues their customers may raise. in the unlikely event that a dispute between an AiTO member and a customer cannot be settled amicably, AiTO s low-cost independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion. Serenity Holidays is a member of the Association of Independent Tour Operators. To contact the Association, visit or call abtot The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides fi nancial protection under the Package Travel, Package Holidays and Package Tours regulations 1992 for Serenity Holidays and in the event of their insolvency, protection is provided for the following: 1. non-fl ight packages commencing in and returning to the UK; 2. non-fl ight packages commencing and returning to a country other than the UK; and 3. fl ight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Serenity Holidays. Contact your local travel agent or call our experts on

29 WINTER PRICES Prices are in s per person on board basis, room choice and flights as stated and include UK airport lounge, private transfers where possible, 25 visa, 1 APD and 30 taxes. A tourist tax of 2 per person per night is required to be payable locally for up to a maximum of 10 nights at each hotel. Any flight supplement will be detailed at time of booking. For other durations and summer prices please call or visit CapeVerde.co.uk. All supplements and room upgrades are per person per night (unless otherwise stated), based on twin occupancy. 1-Nov 11-Nov 12-Nov 9-dec 10-dec 16-dec 1-dec 23-dec 24-dec 30-dec 31-Dec 6-jan -jan 10-feb 11-feb 1-feb 18-feb 24-feb 25-feb 23-Mar 24-Mar 30-Mar Hotel Morabeza pg Odjo d Agua Hotel 10 pg Dunas de Sal 10 pg Hotel Pontão pg 1 Tropical Residence pg 18 Iberostar Club Boa Vista pg 20 Spinguera Eco Lodge pg 22 Orquidea Guest House pg 23 Marine Club pg Kira s Hotel pg Oasis Porto Grande Hotel pg Don Paco Hotel pg Foya Branca Hotel pg Colonial Guest House pg Pestana Tropico Hotel pg Quinta da Montanha pg For more information or to book online visit CapeVerde.co.uk

30 All package prices include private transfers and UK airport lounge 31-Mar 13-apr 14-apr 30-apr BOARD BASIS AC 3RD PERSON CHILD SHARING SINGLE ROOM CUISINE CHOICE ROOM CHOICE SHARING (2-11 YRS) Flights sea view room from bon appetit (per person per week) 60 junior suite from B&B included from 25 n/a - 40 half board 20 executive room from 15 Direct to Sal full board 35 other rooms available prices based on double land view room partial sea view room from junior suite (garden view) from 8 bon appetit (per person per week) B&B included from 14 n/a - 15 junior suite (partial sea view) from 13 Direct to Sal half board 23 suite from prices based on standard room superior room from 10 half board B&B included from 22 from - 5 from - 15 suite from 1 Direct to Sal full board 29 prices based on standard room B&B included from 19 n/a from - 18 standard room from - 3 prices based on superior room Direct to Sal bed apartment land view self-catering fan n/a on request on request 2-bed aparment land view on request 3-bed apartment pool view on request Direct to Sal prices based on 2-bedroom pool view apartment all-inclusive included from partial sea view front sea view room superior room other rooms available prices based on standard room from from 14 from 16 Direct to Boa Vista B&B n/a half board full board superior room apartment villa prices based on standard room from 13 from 20 from 85 Direct to Boa Vista B&B included or fan 13 n/a from - 18 superior room prices based on standard room from 9 Direct to Boa Vista B&B included from 16 from - 2 from half board full board and soft drinks standard room from - 3 villa no sup sea view villa from prices based on superior sea view room Direct to Boa Vista B&B included 24 n/a n/a triple room prices based on standard room from B&B included 19 n/a - 10 half board full board square facing room prices based on standard room from B&B included 18 n/a - 15 half board 15 suite prices based on standard room from 11 Direct to Sal, internal flight to São Vicente or Santiago B&B B&B included included n/a half board full board half board double room (no view) triple room prices based on sea view room prices based on standard room from - 3 no supp 3 night price inludes transfers and internal flights only. International flights and airport lounge are not included B&B included half board full board executive sea view junior suite suite prices based on standard room from 1 from 22 from B&B n/a half board 13 prices based on standard room Contact your Local Travel Agent or call our experts on

31 How to Book Visit CapeVerde.co.uk or call our reservations team on to discuss and book your holiday to the Cape Verde Islands. Call or chat online with our expert team our reservations staff will be happy to share their knowledge of Cape verde and help you plan your holiday. our offi ce opening hours are: 9am pm monday to Friday 9am 5pm Saturday 10am 4pm Sunday the offi ce may be closed during national and bank holidays. Calls may be recorded for training purposes. loyalty discount valued customers who have previously travelled with the Cape verde experience in the last three years will qualify for a loyalty discount of 35pp. the discount must be claimed at time of booking and is available throughout the year on package holidays, booked at the full brochure price and cannot be used in conjunction with a group discount. visit your local travel Agent If you obtained this brochure through a travel agent, you will be able to make your booking with them. visit Capeverde.co.uk You can check availability, prices and book your holiday 24 hours a day online at Capeverde.co.uk making Your BooKInG once you or your travel agent have confi rmed your holiday reservation, we will issue our confi rmation invoice by the following day. It is essential you check that all the details are correct and advise us immediately if they are not. Any changes at a later date may incur an amendment fee. booking Checklist Pay deposit 125 per person book adequate travel insurance Check your booking confi rmation invoice Pay booking balance 8 weeks prior to departure by either cheque, bank transfer, online, debit card or credit card (2% charge) Complete Additional Passenger Information (API) online Check your ticket pack Contact us if you have any further questions PaYmEnTS on confi rming your holiday we require a deposit of 125 per person, payable by debit or credit card. In addition, if our insurance is taken this must also be paid for at this time. the balance must be paid at least 8 weeks prior to departure, either online, by cheque, bank transfer, debit or credit card (2% charge). For bookings made within 8 weeks of departure, full payment is required at the time of booking. If we do not receive the appropriate payment, we reserve the right to cancel your booking and you will be liable for cancellation charges in accordance with our Fair trading Charter. Please make cheques payable to the Cape verde experience and send to Serenity Holidays, Atlantic House, 3600 Parkway, Solent business Park, Fareham, Hampshire, Po15 AN. Any monies paid by credit card are currently subject to a 2% charge to cover costs levied by the providers (no charge for debit cards). 46 for more information or to book online visit Capeverde.co.uk

32 The Cape Verde Experience is operated by Serenity Holidays (Serenity Holidays Ltd). We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Our terms of trade have been formulated as a result of our responsibilities under law and in no way affect your statutory rights as a consumer. We accept responsibility for the quality of the holidays we provide and the excursions booked with our local representatives. Please read this carefully and keep with you on holiday as it sets out the basis of the contract between you and Serenity Holidays Ltd. We are a member of ABTA, membership number V5963. We are obliged to maintain a high standard of service to you by ABTA s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at DATA PROTECTION When you make an enquiry or booking with us, information about you is collected. This refers to information such as your name, contact details, travel preferences and any special needs/disabilities or dietary requirements. By giving us these details, you consent for these to be used as necessary in processing your booking and complying with legal requirements (e.g. forwarding passenger lists to airlines). We may also use your details to send you future holiday brochures or advise of special offers from ourselves - should you NOT want to receive these, please tell us. Some of your information may be considered sensitive personal data under the Data Protection Act 1998, which will only be used when it is necessary for us to communicate your needs to a hotel or airline. For more information please refer to our Privacy Statement shown on our websites We sell the following arrangements: Package Holiday A package holiday is a combination of at least two of the following services (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at an inclusive price. Accommodation or Flight Only If you book accommodation or flight only through us, we will accept responsibility for your booking in accordance with the terms set out in the relevant sections below. As this is a single component, the Package Travel, Package Holidays and Package Tours Regulations 1992 do not apply. FINANCIAL SECURITY: If you book a package holiday through us the Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure. For packages that include flights we provide this security by way of an ATOL (number 1866) administered by the Civil Aviation Authority. When you buy an ATOL protected air holiday package, or flight only arrangements, you will receive a confirmation invoice from us (or via your travel agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser s Licence number [1866]. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at The price of our air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. For packages that do not include flights, as a member of the Association of Bonded Travel Organisers Trust Limited (ABTOT) Serenity Holidays Ltd has provided a bond to meet the requirements of the Package Travel, Package Holidays and Package Tours Regulations In the event of Serenity Holidays insolvency, protection is provided for non-flight packages commencing in and returning to the UK and other non-flight packages excluding pre-arranged travel to and from your destination. Please note that packages booked outside the UK are only protected when purchased directly with Serenity Holidays Ltd. In the above circumstances, if you have not yet travelled you may claim a refund, or if you have already travelled, you may claim repatriation to the starting point of your non-flight package. Flight Only arrangements are protected by our ATOL (number 1866) as described above. 1. YOUR HOLIDAY BOOKING When making a booking you must be aged over 18 years and have the authority to accept and do accept on behalf of your party the terms of these booking conditions. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking. The contract is made on the terms of the information in this brochure, the details set out in the confirmation invoice. We agree that the courts of England and Wales have jurisdiction and English Law applies (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable). Our confirmation invoice is our acceptance of the booking (as detailed therein), and the contract is made on its issue. We ask you to check the details and any anomaly should be reported to us or your travel agent immediately otherwise the details shown on the confirmation will be presumed to be correct. Verbal quotations should not be considered binding until the first invoice confirmation is received. All holidays and offers published in this brochure are subject to availability at the time of booking. 2. PAYMENT If you wish to confirm a booking you must pay the deposit of 125pp. Your final payment will be detailed on your invoice and must be paid in full no later than 8 weeks before your departure, or your booking may be deemed cancelled and your deposits retained. If payment for your holiday is made by credit card a handling fee, currently 2% will be levied. 3. IF YOU WISH TO CANCEL YOUR BOOKING You will need to let us know as soon as possible either by telephone or in writing (or must ensure your travel agent does so on your behalf). Since we incur costs from the time we confirm your booking, the cancellation charges set out below will apply, calculated from the date on which we receive your notice of cancellation. You will then receive a cancellation invoice detailing any charges. No of days before departure More than 56 days days days days Less than 15 days Cancellation charge Loss of deposit 40% 65% 90% 100% The charges above apply to your total holiday price excluding any insurance premiums, amendment charges or charges for goods sold and dispatched. The conditions of your travel insurance policy may allow a refund claim. Please note: if any members of your party cancel, but the others still wish to travel, it may be necessary to re-calculate the cost per person based on the new party size as the accommodation may now be under-occupied. This may result in an increased amount per person payable to secure the original booking. 4. CHARGES FOR NON-INCLUSIVE HOTEL ITEMS AND DAMAGES You enter into a separate contract with the hotel or residence for these items (e.g. parking, bar bills etc.), and agree to pay locally for any charges for items or services used by your party and not included in your holiday price. The accommodation we arrange for you can only be used by those people named on your Invoice. You are not allowed to share the accommodation with anyone else or let others stay there. 5. IF YOU REQUEST A CHANGE TO YOUR BOOKING All amendments to your booking, e.g. name changes, dates of travel or accommodation, will incur a charge, the amount of which will depend on the nature of the change and the time before the date of travel. Any changes made within 8 weeks of departure may be treated as cancellations and re-bookings. The lead name on a booking cannot be changed under any circumstances and this would also be classed as a cancellation and re-booking. 6. IF YOU BOOK THROUGH A TRAVEL AGENT we will assume that in dealing with us the agent is acting on your behalf. All monies you pay to the travel agent are held by him on our behalf at all times.. IF WE CHANGE YOUR HOLIDAY Although it is unlikely, we may occasionally have to change your holiday arrangements and we reserve the right to change or cancel your booking. Most changes are minor and we will always endeavour to advise you or your travel agent of any such changes at the earliest possible date. Note: Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. Package Holiday & Flight Only: A change of airline, aircraft type, overseas airport of destination, travel timings by 12 hours or less and accommodation of a similar or higher standard in the same resort or region are classed as minor changes which do not entitle you to cancel or change to another holiday / flight without paying our normal administration charges, and for which no compensation or refund is due. In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Thomson Airways and TACV Cabo Verde Airlines. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. The carrier may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where you have booked and paid an additional seat supplement and such seat cannot be provided, then you will receive only a refund of the supplement paid. Occasionally, we have to make major changes to your travel arrangements or accommodation. A major change is a change made before departure, which, on the basis of the information given to us by you at the time of booking we can reasonably expect will have a major effect on your holiday. The following changes are examples of major changes: changing travel times by over 12 hours, your UK departure airport (excluding London airports), your holiday region, a change to a lower standard or type of accommodation or reducing the number of days holiday. If we have to make a major change or cancel your holiday we will tell you as soon as possible. Where possible, we will offer the following options: you can either a) accept the changed arrangements b) purchase another holiday/flight from us at the advertised current selling price or c) cancel your booking upon which we will refund your monies in full and final settlement. If you have booked a Package Holiday, subject to the note below, irrespective of whether you choose a), b) or c) we will pay compensation to passengers who paid the full brochure price as follows: No of days before departure More than 56 days days days 8-14 days Less than 8 days Amount for each full fare paying adult Nil Accommodation Only: If we make a change to your accommodation and you don t want to accept it, you can take any alternative we are able to offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive) or a refund of the money you have paid to us. This does not apply where the change is not material. Examples of non-material changes include, but are not limited to, temporary withdrawal of facilities or seasonal unavailability of amenities. If we have to cancel your accommodation, again we may be able to offer you an alternative. If you accept it, you would pay the difference if it was advertised at a higher price than your original accommodation, or receive a refund of the difference if it was advertised at a lower price. Or we will refund the monies you have paid us for your accommodation. We will not be responsible to pay any compensation following a change or a cancellation by us. Applicable to Package Holiday, Accommodation or Flight Only bookings: Note: If a change or cancellation occurs because of circumstances beyond our control, for example war, threat of war, riots, civil disturbances, actual or threatened terrorist activity and its consequences, industrial disputes, natural or nuclear disasters, fire, health risks, adverse weather conditions, hurricanes, floods, unavoidable technical problems with transport, closure or congestion of airports or ports, epidemic or pandemic illness and all similar situations we will have no liability to you. No compensation payments, expenses or any other sums, including the cost of securing alternative accommodation will be paid by us. 8. IF YOU HAVE A COMPLAINT In the unlikely event you have cause for complaint whilst abroad, about the accommodation or about any other element of your holiday, you must refer it immediately to our local representative. It is unreasonable for you to take little or no action whilst on holiday and wait until you return to complain, and you must take reasonable steps to minimise the consequences of the problem. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. If a problem cannot be resolved locally you should complete and sign a Guest Comment form in resort, setting out the details of the problem. This should be handed to your representative who will give you a copy; it is essential that you also report the problem to any supplier of the service you are complaining about. Any complaint must also be followed by written confirmation of all the details, with any supporting evidence, within 28 days of your return from holiday. 9. OUR RESPONSIBILITY Package Holidays: If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of [3] times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to: (a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies contractual terms, or the international conventions, from our offices: Serenity Holidays Ltd, Atlantic House, 3600 Parkway, Solent Business Park, Fareham, Hampshire PO15 AN We do not accept liability for happenings or actions outside our control, e.g. delays to travel services, the temporary invasion of pests, the presence of indigenous animals or insects, government action, industrial disputes, damage or inconvenience resulting from the weather (e.g. drought conditions) or from acts of God, or your party s negligence resulting in loss or accident. If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. If you have taken our recommended insurance cover, you must make an insurance claim in respect of any legal fees incurred abroad for that purpose, and if you have taken alternative insurance, you must do likewise under any Legal Expenses cover provided by it. You must also provide us with the confirmation from the insurance company of receipt of your notification to them of your claim. Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. FAIR TRADING CHARTER Accommodation Only: We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others. We also have no liability in the following situations: i. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause ) ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. iii. where you incur any loss or damage that relates to any business activity. iv. where any loss or damage relates to any services which do not form part of our contract with you. If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury. 10. YOUR RESPONSIBILITY You undertake to exercise due and reasonable care in respect of your holiday accommodation and its contents, to leave it in a clean and complete condition, to respect local and on-site regulations and bye-laws, to limit party numbers to those on your confirmation, to remit payments as invoiced on or before the due dates, to indemnify us against all loss or damage arising directly or indirectly from any act, default or omission of your party, and not to exceed the published occupation capacity of the accommodation. Any serious abuse of a property or its contents may render you liable to eviction without compensation. 11. PRICES AND SURCHARGES The price of your holiday was calculated using the exchange rate of 1 = 1.35 euros. We reserve the right to increase or reduce prices, and the current price of your holiday will be advised to you at the time of booking. Whilst every effort is made to ensure the accuracy of all the information and prices provided to you, regrettably errors do occasionally occur. In the event that an incorrect price has been given in error, any booking made based on this price, will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. Once you have booked your holiday we reserve the right to surcharge for cost increases due to government action such as changes in VAT or any other government imposed charges, transportation costs (including the cost of fuel), taxes or fees chargeable for services such as landing taxes, embarkation or disembarkation fees at airports, and exchange rates. Package Holidays There will be no charge within 30 days of your departure. We will absorb such increases up to 2% of your basic holiday price (excluding insurance premiums and any amendment charges). If the surcharge is greater than 10% of your holiday price you have the option of changing to another holiday that we offer (if we are able to offer an alternative you will not have to pay more, but if it is of a lower quality you will be refunded the difference in price) or you have the right to cancel (within 14 days of receiving surcharge notification), in which case we will refund in full all monies paid to us except insurance premiums and any amendment charges. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes will have no impact on the price of your holiday due to contractual and other protection in place. Accommodation and Flight Only We reserve the right to pass on all increases. If we ask you to pay us any increases in taxes, similarly, if any taxes you have paid to us are reduced or abolished, you will be entitled to claim a refund. Such right shall not apply in respect of any surcharge paid in respect of aviation fuel costs. 12. TRAVEL SERVICES When you travel by air the relevant carrier s Conditions of Carriage will apply to your journey, some of which may limit liability or exclude liability in accordance with the relevant international conventions. Copies of the conditions are available for inspection at any ABTA travel agent. Information given by us about such services is for guidance only and the carriers concerned accept no responsibility for our brochures. It is your responsibility to report promptly at the check-in times given by the carriers and with the appropriate valid travel documents (e.g. passports), and we cannot be held responsible for any costs incurred by you if you fail to do so. Occasionally there are times beyond our control when a flight is delayed. We will work closely with the airline and our resort office to make sure any delay is as short as possible and that your overseas transfer and accommodation arrangements are changed if necessary. Our aim is to minimise the inconvenience of delays as far as possible. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delays to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Please note that reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause if we change your holiday. If your airline does not comply with these rules you should complain to the Passengers Advice and Complaints team at the CAA ( passengercomplaints@caa.co.uk website In March 2006 the European Commission published a list of airlines considered to be unsafe and which are therefore not permitted to fly passengers or Cargo in the EU or operate within the European airspace. This list is updated every three months and can be viewed by clicking on the website for the European Commission Alternatively, should you wish to be sent a copy of the list, please contact us either by telephone or in writing. 13. TRAVEL INSURANCE You agree to our requirement: at the time of booking your holiday you either accept our travel insurance or you or your travel agent make immediate alternative arrangements with cover at least to our own policy. 14. SWIMMING POOLS AND OTHER FACILITIES Where a swimming pool or other facility is referred to as being available for use, such availability is at the hotelier s discretion and is understood to be conditional upon temporary or unavoidable closure necessitated by: the hotels essential maintenance programme, accident, damage or malfunction of equipment, and in the case of swimming pools: compliance with any water conservation regulations imposed in times of drought, damage or malfunction of the mains water supply. The above are understood to be a result of force majeure and not to reflect on our failure to deliver an advertised facility. 15. ARBITRATION In the unlikely event that a complaint cannot be settled amicably between us, you may if you wish refer the matter to arbitration under a special scheme, which, though devised by arrangement with ABTA is administered quite independently (details on request or from the ABTA website This is a simple method of arbitration on documents alone with restricted cost liability to the customer. The rules of the scheme provide that the application for arbitration must be made within eighteen months of the date of return from the holiday but in special circumstances it may still be offered outside of this period. The scheme does not apply to claims over 5,000 per person or 25,000 per booking, nor to claims mainly or solely in respect of injury or illness or their consequences. Alternatively, AITO s Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and amicable solution. 16. PASSPORT/VISA It is the responsibility of all customers to ensure they have a valid passport and to check entry requirements such as passport validity and any required visa. In addition, you must consult your GP for advice regarding recommended medication and anti-malarial drugs before you book. 1. HOLIDAY PARTICIPATION Should anyone be refused admission to the flight or to the destination country by the airline or government authority due to the correct documentation not being in order then we are powerless to assist and cannot be held responsible. Any passengers considered being unacceptably under the influence of alcohol or drugs may be denied boarding to the aircraft or entry into the country. In these circumstances we shall consider the customer as having given notice of cancellation and be under no liability for any costs or charges incurred as a result of our doing so. Contact your Local Travel Agent or call our experts on

33 We are an independent company where emphasis is very much on quality and service. We offer specialist holidays to other destinations and all provide excellent value and choice. The Gambia Experience Gambia.co.uk The Senegal Experience Senegal.co.uk Corsican Places Corsica.co.uk Sardinian Places SardinianPlaces.co.uk Sicilian Places SicilianPlaces.co.uk Great Escapes - Short Breaks GreatEscapes.co.uk TRAVEL AGENTS STAMP capeverde.co.uk Call our reservations team on: (administration) holidays@capeverde.co.uk