Serving low-income clients in all 100 counties of North Carolina

Transcription

1 Administrative Office 224 South Dawson Street P.O. Box Raleigh, North Carolina Fax Serving low-income clients in all 100 counties of North Carolina George R. Hausen, Jr., Esq. Executive Director October 1, 2015 VIA The Honorable Representative Nelson Dollar, Senior Chair, House Appropriations Committee, The Honorable Senator Harry Brown, Co-Chair, Senate Appropriations Committee Dear Representative Dollar and Senator Brown: In accordance with S.L , 18B 17, I submit the quarterly report for Legal Aid of North Carolina. Please let me know if I can provide any additional information or answer any questions either about the report or about the work of our organization. My direct telephone line is (919) Thank you, Sincerely, George R. Hausen, Jr. Executive Director cc: The Honorable Representative Justin Burr The Honorable Representative Bryan Holloway The Honorable Representative Linda Johnson The Honorable Representative Pat McElraft The Honorable Senator Kathy Harrington The Honorable Senator Neal Hunt The Honorable Senator Brent Jackson Ms. Kristine Leggett, Fiscal Research Division LEGAL AID NC

2 LEGAL AID OF NORTH CAROLINA REPORT TO THE GENERAL ASSEMBLY Pursuant to S.L , 18B.17. Third Quarter 2015 Submitted: October 1, 2015 Mission statement. Legal Aid of North Carolina (LANC) is a statewide, nonprofit law firm that provides free legal services in civil matters to low-income people in all one hundred counties in North Carolina, in order to ensure equal access to justice and to remove legal barriers to economic opportunity. Funding through the Access to Civil Justice Act (ACJA), G.S. 7A-473.3, constitutes approximately twenty percent (20%) of the total funding LANC receives from all sources to serve the legal needs of the poor in all one hundred counties. LANC is only one of the agencies that receive funding through the ACJA. Whom we serve and how. LANC serves households with legal issues in housing, public benefits, family integrity, consumer, employment, education, and community economic development. We also serve victims of domestic violence, seniors, and families facing foreclosure whose income qualifications are slightly different. Persons living in poverty not only lack a living wage, but many have health and literacy challenges that severely limit their economic opportunities. In turn, these factors affect the options available to them as they try to resolve legal problems, often without legal representation. LANC does not provide any representation either in criminal matters nor in personal injury cases, nor in class action cases. LANC serves all one hundred counties of the state. Our primary client base comprises the very poorest: generally households with incomes falling below 125% of the federal poverty guidelines (FPG); slightly more than $29,000 per year for a household of four. Our general client base comes from the roughly 3.7 million people, approximately 39% of the state's general population, falling at or below 200% of the FPG. The poverty population in North Carolina has increased in the last ten years. The latest census statistics indicate that the state's poverty rate is 17.9% and North Carolina now has over 1.71 million people living at or below the FPG. Over 2.23 million of the state's population lives on incomes at or below 125% of the FPG. These figures include over 15.5% of all seniors, 32.1% of all children; 24.9% of all women. About 7.9% are considered in extreme poverty and have incomes below 50% of the FPG. Over 19.6% of households are food insecure. Over 606,000 households pay more than 30% of income on housing and just over 12,000 people are homeless; yet only 136,700 households receive federal rental assistance. Contrary to conventional wisdom, only 40,905 of these many poor households in our state receive TANF, which traditionally is "welfare." The majority of the households living in poverty are headed by females. The median gross annual income of LANC clients remains approximately $12,000, significantly less than the living wage annual income of $41,920 for a four-person household and the $45,906 state median income. Poverty is not constrained by geography, and the poor live in both urban and rural areas. 1

3 North Carolina is about 66.1% urban and 33.9% rural. The major urban areas have experienced a 60% increase in population since Our legal work focuses on the most basic needs of the poorest households in the state. LANC makes every effort to provide the highest quality legal advice and representation to our clients. As a civil legal services provider, we make every effort to ensure that our work ameliorates poverty and creates economic opportunity for those most in need. We prevent and reduce homelessness, we reduce food insecurity for children, we help enforce consumer protection laws on behalf of seniors and veterans, we help women and children escape domestic violence. Through our 160 staff attorneys, along with 53 paralegals and 60 support staff, each year we provide direct legal assistance to approximately 25,000 households and legal education and outreach clinics information to an additional 25,000 households. LANC focuses its legal practice on critical basic needs: housing, consumer, public benefits, family, education, employment, health care, and elder law. We operate a toll-free call center so that clients can get easy access to information. Over 50,000 people call our toll-free number each year: We have an interactive website so that clients can get help online. We re also on Facebook and Twitter. LANC employs statewide, special provider units that address specific issues: Our Veterans Project focuses on the many legal needs of the more than 800,000 veterans who reside in our state; over 100,000 of these are in poverty and eligible for our services. Advocates for Children s Services specialize in education issues and combating the School to Prison Pipeline. The Domestic Violence Prevention Initiative and Battered Immigrant Project focus on protecting victims of abuse and reducing the incidence of domestic violence. The Child s Advocate protects children and resolves complex, high-conflict custody matters. The Mortgage Foreclosure Project saves homes and home equity and protects homeowners from abusive lending and loan servicing practices--the project is a multi-partner project with a thousand open cases on any given day. The Senior Law Project and its toll-free hotline focus on the needs of the 240,000 seniors in poverty in our state. The Fair Housing Project works across the state to educate renters, owners, and landlords in order to fight housing discrimination in all its forms. LANC produces and presents, in rotation, over 45 separate clinics for clients in its twenty locations. These clinics range from information on housing and homelessness prevention, domestic violence, custody, foreclosure, veterans issues, expungements, and senior citizen issues. These clinics are designed to give people the information they need to avoid legal entanglements. Thousands of clients attend these clinics annually. LANC settles about 65% of its cases without litigation. When it goes to court however, it prevails over 90% of the time. When litigation is the best legal strategy for the client, LANC has a highly trained and experienced staff that is prepared to go to court to fight for its clients rights. LANC zealously litigates cases in every forum and at every level in the state and federal courts, including jury trials and through appeal in all jurisdictions. LANC s legal advocacy also includes 2

4 community education and outreach, consultations, and negotiation before litigation. We employ an informative website that permits clients to gain knowledge about legal issues and to contact any office in the state for direct help or for local pro se information. We also employ social media tools such as Facebook, Twitter, and e-newsletters. Much of our Helpline, our call center, work involves specific legal advice to address important legal issues or some brief service before litigation is pursued. The Helpline is set up and staffed to help thousands of clients each year. Each year, LANC recruits lawyers from corporate firms and the private bar to provide pro bono representation to our clients. These lawyers donate hundreds of hours to provide access to justice for our fellow citizens. Expanding Legal Services In 2014, LANC began an intensive expansion of its work with veterans that has continued throughout The state is home to approximately 800,000 veterans and over 100,000 of these are financially eligible for free legal services. We trained and certified approximately 30 advocates on veterans law. We participate in veterans "Standown" outreach events all over the state. LANC is part of the Veterans Pro Bono Network, which includes the North Carolina Bar Association and the state's law schools. We focus not only on veterans' benefits, but we strive to serve comprehensive legal needs, including issues affecting veterans' abilities to obtain employment and decent housing. In the past year, LANC directly served over 1,600 veterans as clients and over 2,700 households in which a veteran was a member. The second project is what we call "Re-entry." Re-entry advocacy helps clients clean-up arrest, conviction, and discharge records so that they again can qualify for employment and decent housing. Removing barriers to employment helps reduce the rate of recidivism for those, mostly, young men who have earned an opportunity for a second chance. The third project of note is called "Lawyer on the Line (LOL)." The LANC Helpline, the name of our toll-free call center that receives 2000 calls per month. The Helpline provides first-rate legal advice or brief service in situations where the client needs actual legal assistance but may not need to go to court right away. Lawyer on the Line is the project that recruits lawyers from the private bar to provide free consultations on poverty law issues to eligible clients. The average LOL case requires about two and one-half hours. LOL has recruited nearly one thousand lawyers and has served over 3,000 clients. Other noteworthy projects: Our Mortgage Foreclosure Project continues to save homes and the credit of thousands of families. Our collaborative, multi-agency project to become the most vigorous foreclosure defense projects in the country. We continue to shape and to expand our Medical-Legal Partnership Project. MLPs place lawyers in public health clinics to give medical staff the resources they need to change the social determinants of health. MLPs can reduce unnecessary returns to clinics and ERs, reduce community healthcare costs, and actually improve community health. The initial efforts in Durham have enabled LANC to obtain funding for similar projects at UNC, in Winston-Salem, Charlotte, Greensboro, and Moore County, which received a grant to help reduce unnecessary--and costly--return trips to the emergency room. LANC has initiated a partnership with Duke Law School to expand its clinical program by directly placing a Duke Law clinical professor and the clinical law students in our Durham office to handle complex housing cases and other matters. This model gives the law students direct experience with clients in the milieu of a busy legal aid office. The students not only learn valuable practical skills, but they learn how to interact with clients and they see first-hand the 3

5 collegiality and the indispensable teamwork that is part of effectively representing the poor. In a similar fashion, LANC also has begun discussions with Elon Law School to create--if sufficient funding is available--a joint clinic in Boone that will serve clients in Wilkes County and the surrounding area. The clinical model here will follow the model established by Duke and LANC in Durham. Both of these projects are at the very cutting-edge of clinical training for law students. The legal needs and resource demands vary as one goes across the state. LANC initiated a statewide needs assessment that will determine the legal needs of various client populations around the state so that we can target the neediest populations and be more effective in the utilization of our limited resources. The project will take up to six months to complete. Funding Cut For 2015, our state legislative and ancillary state funding was reduced by approximately $1.5M. We didn t cut staff at the beginning of the calendar year in the hopes that the legislature could restore our $1M appropriation. We did not accomplish that goal in the recent session, so LANC has been forced to lay off 48 employees in this quarter in order to balance its budget for We are proud of the fact that keeping these employees aboard through three quarters of 2015 helped us serve over 4,000 households that otherwise would have gone without counsel or representation. Due to the funding cuts, LANC is restructuring its intake and possible closing or merging office so that we can continue to provide the highest quality legal representation to as many families as possible. Thank you. 4

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7 N011 Wills/Estates Pending N009 Divorce/Separation/Annulment Pending N013 SSDI Pending N027 DV/Visa Pending N011 Private Landlord/Tenant Pending N028 DV/Visa Closed N011 SSDI Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N015 Other Housing Pending N010 Homeownership/Real Prop (not Forecl.) Pending N021 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Closed N027 DV/Visa Pending G-N013 Mobile Homes Pending N015 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N022 Domestic Abuse Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N021 Custody/Visitation Pending N012 Mortgage Predatory Lending/Practices Closed N022 Mortgage Foreclosures (not Pred.Lend. Pending SM N011 Mortgage Predatory Lending/Practices Pending N022 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N011 Mortgage Foreclosures (not Pred.Lend. Pending SM N011 Custody/Visitation Pending CC N028 SSI Closed N005 SSI Pending N009 Other Housing Closed N028 DV/Visa Pending N005 Veterans Benefits Pending N010 SSDI Pending N028 DV/Visa Closed N010 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N027 DV/Visa Pending N011 Fed. Subsidized Housing Rights Pending N011 Private Landlord/Tenant Pending N028 DV/Visa Pending N014 Mobile Homes Pending N012 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N022 Custody/Visitation Pending Page 1 of 32

8 N015 Private Landlord/Tenant Pending N005 Veterans Benefits Pending N010 Veterans Benefits Pending N028 DV/Visa Pending N010 Mortgage Foreclosures (not Pred.Lend. Pending N015 Mortgage Foreclosures (not Pred.Lend. Pending G N020 Custody/Visitation Closed 2012-N Custody/Visitation Pending N022 SSDI Pending N028 DV/Visa Pending N022 Mortgage Foreclosures (not Pred.Lend. Pending N011 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N021 Custody/Visitation Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N009 Homeownership/Real Prop (not Forecl.) Closed N028 DV/Visa Closed N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N010 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mobile Homes Pending N028 DV/Visa Pending N027 DV/Visa Pending N028 DV/Visa Pending N014 SSDI Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N011 Custody/Visitation Pending N028 DV/Visa Pending N028 DV/Visa Pending N009 Mortgage Foreclosures (not Pred.Lend. Pending 2012-N Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N027 DV/Visa Pending N010 SSDI Closed N027 DV/Visa Pending N027 DV/Visa Pending CC N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending Page 2 of 32

9 N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N005 SSI Pending N005 SSI Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending CH N020 Mortgage Foreclosures (not Pred.Lend. Pending N009 Private Landlord/Tenant Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N015 Private Landlord/Tenant Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N014 Mobile Homes Pending 2012-N Mortgage Foreclosures (not Pred.Lend. Pending N022 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N014 Mobile Homes Pending N028 DV/Visa Pending N021 Social Security (Not SSDI) Pending N028 DV/Visa Pending N006 Custody/Visitation Closed N009 SSI Closed N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Adult Guardian/Conservatorship Closed N021 Fed. Subsidized Housing Rights Pending N015 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N014 Mobile Homes Pending Page 3 of 32

10 N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N009 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N005 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N014 Mobile Homes Pending N028 Mortgage Foreclosures (not Pred.Lend. Closed N028 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending G N020 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N011 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N027 DV/Visa Pending N028 DV/Visa Pending N022 Mortgage Foreclosures (not Pred.Lend. Pending N016 Private Landlord/Tenant Pending G N027 DV/Visa Pending N022 SSDI Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N027 DV/Visa Closed N028 DV/Visa Pending Page 4 of 32

11 N005 Domestic Abuse Pending N011 Custody/Visitation Pending CC N020 SSI Pending N022 SSI Closed CIU N011 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N005 SSI Pending G N020 DV/Visa Pending N021 Private Landlord/Tenant Closed N005 SSI Pending N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending 2013-N Homeownership/Real Prop (not Forecl.) Pending N028 SSI Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N014 SSI Closed N013 Mortgage Foreclosures (not Pred.Lend. Closed G N020 DV/Visa Pending N022 Domestic Abuse Pending CC N020 SSI Pending CH N020 Fed. Subsidized Housing Rights Closed N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N010 Veterans Benefits Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending Page 5 of 32

12 N027 DV/Visa Pending N009 Private Landlord/Tenant Pending N006 Domestic Abuse Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 SSI Pending N014 Public Housing Pending N011 Housing Discrimination Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending 2013-N Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N005 SSI Pending N028 DV/Visa Pending N028 DV/Visa Pending N011 Domestic Abuse Pending N028 DV/Visa Pending N022 Custody/Visitation Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N009 SSI Closed N028 DV/Visa Pending N028 DV/Visa Pending N005 SSI Pending N014 SSI Closed 2013-N Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 SSI Pending N028 DV/Visa Pending CC N028 Private Landlord/Tenant Closed CH N020 Fed. Subsidized Housing Rights Pending N027 DV/Visa Closed N028 DV/Visa Closed N028 DV/Visa Pending N027 DV/Visa Closed N028 DV/Visa Pending Page 6 of 32

13 N027 DV/Visa Pending N005 Custody/Visitation Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N022 SSI Closed N027 DV/Visa Pending N028NB Mortgage Foreclosures (not Pred.Lend. Pending N028 SSI Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N015 Public Housing Pending N028 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N011 Private Landlord/Tenant Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N030 Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N027 DV/Visa Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N012 Private Landlord/Tenant Closed N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N016 Domestic Abuse Pending CH N020 Fed. Subsidized Housing Rights Pending N028 DV/Visa Pending Page 7 of 32

14 G N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 Fed. Subsidized Housing Rights Pending CC N028 SSI Pending N022 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N011 Support Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending CC N028 Mortgage Foreclosures (not Pred.Lend. Pending N028NB Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N009 Private Landlord/Tenant Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 SSI Closed CH N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Private Landlord/Tenant Pending N027 DV/Visa Pending N027 DV/Visa Pending N030 Mortgage Foreclosures (not Pred.Lend. Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N009 SSI Pending N005 Divorce/Separation/Annulment Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N009 SSI Closed N027 DV/Visa Pending N028 DV/Visa Pending CC N028 SSDI Pending CIU N011 Mortgage Foreclosures (not Pred.Lend. Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N022 Support Pending N027 DV/Visa Pending N027 DV/Visa Pending Page 8 of 32

15 N028 Mortgage Foreclosures (not Pred.Lend. Pending G N020 Private Landlord/Tenant Closed N005 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N010 Domestic Abuse Closed N005 Custody/Visitation Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N021 Fed. Subsidized Housing Rights Pending N028 SSDI Closed N027 DV/Visa Closed N027 DV/Visa Pending N030 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N010 Veterans Benefits Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028NB Mortgage Foreclosures (not Pred.Lend. Closed 2014-N SSDI Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N005 Custody/Visitation Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Closed N028 DV/Visa Pending N028 DV/Visa Pending N028 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending Page 9 of 32

16 2014-N Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N009 SSI Pending N005 SSI Pending N009 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Closed N028 DV/Visa Pending N005 Veterans Benefits Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N005 SSI Pending N011 Expungement Pending N013 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N014 SSDI Closed N022 Domestic Abuse Pending N028 DV/Visa Pending N028 DV/Visa Pending N005 SSI Pending N006 Custody/Visitation Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Closed CC N028 Custody/Visitation Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N012 Homeownership/Real Prop (not Forecl.) Pending CH N020 Domestic Abuse Pending N028NB Mortgage Foreclosures (not Pred.Lend. Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending Page 10 of 32

17 N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028NB Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N012 Private Landlord/Tenant Closed N027 DV/Visa Pending N028 DV/Visa Pending N013 Adoption Closed N028 SSI Pending N028 DV/Visa Pending N027 DV/Visa Pending N009 SSI Closed N005 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending CC N028 SSI Pending N028 Mobile Homes Pending N028 DV/Visa Pending N027 DV/Visa Pending N005 SSI Pending 2014-N Mortgage Foreclosures (not Pred.Lend. Pending N009 Other Family Pending N021 Fed. Subsidized Housing Rights Closed CIU N011 Private Landlord/Tenant Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Closed N027 DV/Visa Closed N028 SSDI Closed N027 DV/Visa Pending N027 DV/Visa Closed N016 Domestic Abuse Pending N022 Custody/Visitation Closed N011 Domestic Abuse Pending N009 Mortgage Foreclosures (not Pred.Lend. Pending N022 Custody/Visitation Pending N027 DV/Visa Pending N027 DV/Visa Pending N021 SSI Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N014 SSDI Pending Page 11 of 32

18 N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N010 Medicaid Closed N006 Domestic Abuse Closed N022 Custody/Visitation Pending N015 Fed. Subsidized Housing Rights Pending N005 SSDI Pending N022 Custody/Visitation Pending N027 DV/Visa Pending N027 DV/Visa Closed N028 DV/Visa Pending N005 Medicaid Pending N028 Mobile Homes Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N005 SSI Pending FH N026 Fed. Subsidized Housing Rights Pending N027 DV/Visa Pending N012 Private Landlord/Tenant Pending N014 SSDI Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N016 Domestic Abuse Closed N028 DV/Visa Pending N014 SSDI Pending CH N020 Fed. Subsidized Housing Rights Closed N010 SSDI Pending N011 Domestic Abuse Closed N022 Wage Claims Closed N005 Domestic Abuse Closed N028 Private Landlord/Tenant Closed N027 DV/Visa Closed Page 12 of 32

19 N027 DV/Visa Pending N027 DV/Visa Closed N009 Expungement Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N028 DV/Visa Pending N028 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N016 Domestic Abuse Pending N015 Fed. Subsidized Housing Rights Pending CIU N011 SSI Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending FH N026 Housing Discrimination Pending CC N020 Fed. Subsidized Housing Rights Closed N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending CIU N011 Private Landlord/Tenant Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N015 Public Housing Pending N005 Veterans Benefits Pending FH N026 Fed. Subsidized Housing Rights Pending N028NB Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N028 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N006 Domestic Abuse Pending Page 13 of 32

20 N028 SSDI Pending CC N028 Expungement Closed 2014-N Domestic Abuse Closed N011 Domestic Abuse Closed CC N028 Expungement Pending N026 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N006 Domestic Abuse Pending N022 Domestic Abuse Closed N028 DV/Visa Pending N028 Fed. Subsidized Housing Rights Closed N022 Private Landlord/Tenant Closed N028 Private Landlord/Tenant Closed N022 Private Landlord/Tenant Closed N009 Fed. Subsidized Housing Rights Pending N022 Domestic Abuse Pending N028 Public Housing Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N028 DV/Visa Pending N013 Fed. Subsidized Housing Rights Closed N028 SSDI Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N005 SSDI Pending N027 DV/Visa Pending N027 DV/Visa Closed N011 Private Landlord/Tenant Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 DV/Visa Pending N021 Private Landlord/Tenant Pending N028 Public Housing Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N021 Public Housing Closed N005 Domestic Abuse Closed Page 14 of 32

21 N011 Domestic Abuse Pending 2014-N Mortgage Foreclosures (not Pred.Lend. Pending CC N020 Expungement Closed N028 DV/Visa Pending CIU N011 Mortgage Foreclosures (not Pred.Lend. Closed N009 Domestic Abuse Closed N005 SSI Pending N027 DV/Visa Pending N014 Public Housing Pending N006 Domestic Abuse Pending N014 Domestic Abuse Pending N028 SSDI Closed N028 DV/Visa Pending N028 DV/Visa Pending N022 Custody/Visitation Pending N013 Adoption Closed N027 DV/Visa Pending N028 DV/Visa Pending N009 Domestic Abuse Pending N009 SSDI Closed N005 Domestic Abuse Pending N028 DV/Visa Pending N028 DV/Visa Pending N028 Private Landlord/Tenant Closed G N020 Custody/Visitation Pending N014 Adoption Closed N014 Adoption Closed N005 Domestic Abuse Closed N005 SSDI Pending N009 SSI Pending N022 Domestic Abuse Pending N022 Custody/Visitation Pending N006 Domestic Abuse Closed G N020 Mortgage Foreclosures (not Pred.Lend. Pending N028 Public Housing Closed N005 Domestic Abuse Pending N009 SSI Pending N005 SSI Pending N015 Public Housing Pending N010 SSI Closed N022 Domestic Abuse Pending N028 DV/Visa Pending N009 Custody/Visitation Pending N006 Domestic Abuse Closed N022 Domestic Abuse Pending CC N028 SSDI Closed Page 15 of 32

22 N028 Social Security (Not SSDI) Closed N014 Domestic Abuse Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N028 SSDI Pending N028 DV/Visa Pending N028 DV/Visa Pending N006 Domestic Abuse Pending N028 Private Landlord/Tenant Pending N015 Private Landlord/Tenant Closed N005 Custody/Visitation Pending 2014-N SSI Pending N027 DV/Visa Pending CH N020 Expungement Pending N013 Domestic Abuse Closed N006 Domestic Abuse Closed N028 Fed. Subsidized Housing Rights Closed N022 Custody/Visitation Pending CIU N011 Fed. Subsidized Housing Rights Pending N027 DV/Visa Pending N028 Public Housing Pending N021 Public Housing Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 SSI Pending N027 DV/Visa Closed N027 DV/Visa Pending N028 Mortgage Foreclosures (not Pred.Lend. Closed N028 Fed. Subsidized Housing Rights Pending N022 Domestic Abuse Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N005 SSI Pending N005 SSDI Pending N028 DV/Visa Pending G N020 Custody/Visitation Pending N013 Mobile Homes Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending Page 16 of 32

23 N005 SSI Pending N030 Fed. Subsidized Housing Rights Closed N005 SSI Pending N022 Expungement Pending N028 Domestic Abuse Closed N028 Public Housing Closed N009 Domestic Abuse Closed N027 DV/Visa Pending N011 Domestic Abuse Closed CH N020 Fed. Subsidized Housing Rights Pending N027 DV/Visa Pending N027 DV/Visa Pending N030 Mortgage Foreclosures (not Pred.Lend. Pending N028 DV/Visa Pending N006 Domestic Abuse Pending CH N020 Fed. Subsidized Housing Rights Pending N028 Custody/Visitation Closed N010 SSDI Closed N015 Private Landlord/Tenant Closed N005 Medicaid Pending N009 Domestic Abuse Closed N005 SSDI Pending N022 Domestic Abuse Pending N028 Medicaid Closed N028 Mortgage Foreclosures (not Pred.Lend. Closed N009 SSI Closed CH N020 Domestic Abuse Closed CH N020 Public Housing Pending G N020 Custody/Visitation Pending N012 Medicaid Closed N028 Fed. Subsidized Housing Rights Closed CH N020 Private Landlord/Tenant Pending N009 Homeownership/Real Prop (not Forecl.) Pending N028 Domestic Abuse Closed N013 Public Housing Closed N027 DV/Visa Pending N005 SSI Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N009 Domestic Abuse Closed N005 Domestic Abuse Closed N009 Social Security (Not SSDI) Pending N005 SSI Pending N028 DV/Visa Pending Page 17 of 32

24 N022 Private Landlord/Tenant Closed N006 Domestic Abuse Closed N022 Domestic Abuse Pending N005 SSI Pending N009 SSI Pending N022 Private Landlord/Tenant Closed CIU2015-N Mortgage Foreclosures (not Pred.Lend. Pending N012 Discipline (incl. Expulsion/Suspensn) Closed N014 Medicaid Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N009 Private Landlord/Tenant Closed N005 Medicaid Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N005 Custody/Visitation Closed N022 Domestic Abuse Pending CIU N011 Private Landlord/Tenant Pending N028 Fed. Subsidized Housing Rights Closed G N020 Expungement Pending N028 DV/Visa Pending N028 Public Housing Pending N022 Domestic Abuse Pending N013 SSI Closed N021 Private Landlord/Tenant Closed N005 Domestic Abuse Pending N021 Expungement Pending N021 Expungement Pending N021 Expungement Pending N021 Expungement Pending N013 Adoption Closed N005 Domestic Abuse Closed N005 Domestic Abuse Pending N010 Domestic Abuse Closed 2015-N Private Landlord/Tenant Closed N022 Domestic Abuse Closed N022 Domestic Abuse Pending N005 Medicaid Pending N005 Medicaid Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N005 Domestic Abuse Pending N027 DV/Visa Pending N027 DV/Visa Pending Page 18 of 32

25 N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed p-N028 Mortgage Foreclosures (not Pred.Lend. Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N005 Custody/Visitation Pending N028 Domestic Abuse Closed N028 Housing Discrimination Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N005 Domestic Abuse Closed N028 Private Landlord/Tenant Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N028 Custody/Visitation Closed N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Closed N028 DV/Visa Pending CC N020 Domestic Abuse Closed N005 Medicaid Pending N028 SSI Closed N016 Domestic Abuse Pending N028 Fed. Subsidized Housing Rights Closed N022 Domestic Abuse Pending N009 Fed. Subsidized Housing Rights Pending N027 DV/Visa Pending N028 DV/Visa Pending CIU N011 Fed. Subsidized Housing Rights Pending N022 Domestic Abuse Pending N010 Social Security (Not SSDI) Pending N027 DV/Visa Pending N012 Domestic Abuse Closed N028 Public Housing Closed N009 Domestic Abuse Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N028 Public Housing Closed N022 Domestic Abuse Pending N022 Domestic Abuse Pending N022 Domestic Abuse Pending Page 19 of 32

26 N028 Medicaid Closed N012 Domestic Abuse Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N009 Adult Guardian/Conservatorship Closed N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Pending N013 SSDI Closed N022 Domestic Abuse Pending 2015-N Mortgage Foreclosures (not Pred.Lend. Closed N028 DV/Visa Pending N028 DV/Visa Pending N028 Domestic Abuse Pending N015 Private Landlord/Tenant Pending N013 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N027 DV/Visa Closed N012 Medicaid Pending N028 Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Closed 2015-N Private Landlord/Tenant Pending N022 Domestic Abuse Pending N005 Public Housing Closed N013 Mortgage Foreclosures (not Pred.Lend. Pending N012 Domestic Abuse Closed N028 Mortgage Foreclosures (not Pred.Lend. Pending N022 Domestic Abuse Closed N027 DV/Visa Pending 2015-N Mortgage Foreclosures (not Pred.Lend. Pending N027 DV/Visa Pending N027 DV/Visa Closed N027 DV/Visa Pending N027 DV/Visa Pending N016 Domestic Abuse Pending N027 DV/Visa Pending Page 20 of 32