Y o u r D e s t i n at i o n S p e c i a l i s t i ta ly YEARS

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1 Italian Holidays CELEBRATING 36 HOLIDAYS ON LOCATION YEARS Y o u r D e s t i n at i o n S p e c i a l i s t i ta ly City stays, Coach touring, Rail, cycling/hiking, Groups & Incentives TEL:

2 2 Welcome to italy Tirano TRENTINO- ALTO ADIGE Bolzano : Aosta VALLÉE D AOSTE Holidays on Location touring brand. PIEDMONT Turin Ticino Como Adda Trento Milan LOMBARDY Adige VÈNETO Venice FRIULI- VENEZIA GIULIA Trieste Po Your Destination Specialist Rail Packages city stays Car Hire Coach Touring Cycling/hiking special interest groups Holidays on Location Suite 502, 1 Princess Street, Kew VIC 3101 Australia Reservations: Tel: Fa x: travel@holidaysonlocation.com T/A Licence ABN ATA S Accreditation N o Tanaro LIGURIA SARDEGNA Cagliari Genoa Welcome to Italy EMILIA-ROMAGNA Pisa Italy is a large country in Southern Europe. Together with Greece, it is acknowledged as the birthplace of Western culture. Not surprisingly, it is also home to the greatest number of UNESCO World Heritage Sites in the world. High art and monuments are to be found everywhere around the country. It is also famous for its delicious cuisine, its trendy fashions, luxury sports cars and motorcycles, diverse regional cultures and dialects, as well as for its many beautiful coasts, alpine lakes and mountains (the Alps and Apennines). No wonder it is often nicknamed Il Bel Paese (The Beautiful Country). Prato Arno San Gimignano Siena Bologna Florence TOSCANA Tiber LAZIO Rome MARCHE Perugia UMBRIA Tivoli L Aquila CAMPANIA Naples Pompeii Sorrento Amalfi Anacapri Capri Palermo Travelling Times on intercity trains Ancona ABRUZZO SICILIA From/To Hours/Minutes Rome - Florence 1:35 Rome - Naples 1:10 Milan - Bologna 1:00 Florence - Bologna 0:37 Florence - Venice 2:03 Milan - Venice 2:35 Milan - Torino 1:33 Rome - Bari 4:00 Naples - Catania 7:30 Rome The eternal city of Rome, constructed of ruins and in whose name the Caesars sought to claim the world, opens for the visitor as a living museum. The centuries peel back with each new vista in this great city of gladiators and ageless architecture filled with charming boisterous people. Vespas, nippy little Fiats and red sports cars speed past trendy sidewalk bistros and nightclubs, revealing the Rome of Fellini s La Dolce Vita. MOLISE Campobasso APULIA Potenza BASILICATA CALABRIA Travelling Through Italy Rail travel & passes Cosenza Bari Lecce Average times for inter-country journeys by train From/To Hours/Minutes Milan - Bern 4:00 Milan - Geneva 3:53 Milan - Munich 7:45 Milan - Nice 5:10 Rome - Paris 11:00 Torino - Paris 5:30 Venice - Ljubijana 9:00 Venice - Paris 10:40 Venice - Vienna 7:20

3 3 Rome Trevi Fountain ENIT Rome Accommodation in the city of Rome Day Tours In and around Rome Discover the Eternal City and the magical cities of Italy Rome Accademia Converted 18 th -century palazzo located near the Trevi fountain and Via Veneto. 75 rooms include private facilities, TV, phone, radio, minibar, safe and hairdryer. from $159 Rome Patria ROME the Independent Italy The hotel is 150 metres from the Termini Train Station. 45 elegant, modern rooms each with wooden floors, Nespresso coffee machine and kettle. f rom $221 Rome Apartment Aurielia Residence ETERNAL Rome Crossing Piazza della Repubblica with the Fountain of the Nayads, our local guide will take you on a pleasant stroll through the historical centre, where you can admire the Trevi Fountain, La Colonna di Marco Aurelio, the Palazzo di Montecitorio, designed by Bernini, the Pantheon (visit inside), Palazzo Madama - seat of the senate, Piazza Navona, Via dei Coronari (the Antiquarians Road). Passing alongside Castel Sant Angelo and along Via della Conciliazione, we get the Basilica of St. Peter *, which you can visit with headphones provided by our guide. You will have the opportunity to admire the Pieta, a masterpiece of Michelangelo. Eternal Rome Adult Duration: 3 hours 62 Departs: Daily 9:00 a.m. (1 Jan - 31 Oct 2015). Child rates on application: 2-8 years.*note: : THE VISIT TO THE BASILICA WILL NOT BE POSSIBLE ON SUNDAY, DURING RELIGIOUS HOLIDAYS AND CEREMONIES (Audiences, Beatifications, Masses of the POPE) ImperIal rome WITH VISIT InsIde colosseum Arriving by coach at Piazza Venezia you then continue on foot to the famous Piazza Del Campidoglio designed by Michelangelo from where you will have a fantastic view of the Roman Forum. By coach we will then drive by the Circus Maximus and the Aventino Hill. Stop to admire the beautiful statue of Moses by Michelangelo located in the Church of St. Peter s in Chains from where it will take us 5 minutes to reach the symbol of the eternal city: The Colosseum (visit inside, the entrance fee is included). Due to seasonal opening times the itinerary may be altered without notice. IMPERIAL ROME With VISIT Adult inside COLOSSEUM Duration: 3 hours 87 Departs: Daily 2:30 p.m. Child: 2-8 years. Note: Person wearing shorts; and uncovered shoulders are not admitted into churches. Child rates on application: 2-8 years. Refurbished 19 th -century building next to Via Veneto and Trevi Fountain. 49 rooms including private facilities, phone, TV, internet access, safe, minibar & hairdryer. from $82 f rom $236 Rome Apartment Adagio Roma Located in Rome s EUR district, the apartments are spacious and equipped with kitchenette, and a TV with satellite channels. per studio (1-2 pax) per night, Elegantly refurbished, independent apartments, ideally located on one of Rome s oldest roads. St Peter s Basilica and the Vatican City are just a short walk away. per studio (1-2 pax) per night, f rom $194 Rome Apartment Trianon Borgo pio Italy Centrally-located modern property in the heart of Rome. The spacious accommodation is fully-furnished, with private facilities, kitchen, internet access, satellite tv, and heating. From per studio, per night, STUDIO $276 low season, sleeps 1-2 people PompeII With Lunch Visit one of the world s most important archaeological sites - Pompeii. Depart Rome driving towards Naples through the countryside crossing the regions of Lazio and Campania. On the way pass the famous Abbey at Montecassino. arrive in the ancient fishing quarter of Santa Lucia and see the impressive Castel dell Ovo. Continue onto impressive ruins at Pompeii dating back to in AD79 when Mount Vesuvius erupted, covering the prosperous Roman town in volcanic ash. Lunch is included. Return to the coach for a journey of approx. 3 hours back to Rome. Pompeii Adult Duration: 12 hours 189 Departs: Daily 7:30 a.m. Child rates on application: 2-8 years. Illuminated Rome Tour in bus: Piazza dell Esquilino - Via Veneto - Aurelian Walls -Triton Fountain - Quirinal Square with the Presidential Palace - Trevi Fountain (stop) - Venice Square - Colosseum - Theatre of Marcellus - Gianicolo (stop and visit) - Castel Sant Angelo - The Vatican City with St. Peter s Basilica Illuminated Rome Adult Duration: 2 hours 71 Departs: Daily 8:00 p.m. Valid 1 Jan - 31 Oct 2015 Child rates on application: 2-8 years. Rome transfers Private Transfers: Assistance at Rome Airport on arrival Transportation by car to your hotel in Rome Service charges and VAT Note: 25% supplement applies for Sunday, public and religious holidays and 10% supplement for night service (10 p.m. - 5 a.m.). Individual Transfers 1-2 Pax 3-7 Pax Airport/Hotel v.v. o/r o/r Termini Rail Station/Hotel v.v. o/r o/r Valid 1 Jan - 31 Oct are per person per transfer in Australian Dollars.

4 4 Florence Florence remains one of the world s most beautiful cities, an artistic, architectural and a cultural gem. In a relatively small area Florence contains a wealth of Rennaissance art treasures among streets that were once walked by their great creators like Michelangelo, Boticelli and Leonardo da Vinci. The city itself is muse to some and home to many stylish citizens who enhance the cobbled streets and fashionable piazzas with their inimitable Italian flair. Panorama of Florence Enzo Figueres Florence Accommodation Day Tours In & around Florence Discover Florence with these day tours Florence BrunellescHI Florence Grand Hotel Adriatico Recently completely renovated, this hotel is set in a restored Byzantine Tower overlooking Florence Cathedral. It offers 96 contemporary style rooms. f rom $294 Florence rivoli Located close to Santa Maria Novella Train Station, this hotel was once a Franciscan convent combining old-world charm with modern facilities including Wi-Fi. from $108 Florence transfers Service Includes: Transportation to your hotel in Florence Service charges and VAT Private Transfers 1-2 Pax 3-7 Pax Vespucci Airport/Hotel v.v. o/r o/r Central Rail Station/Hotel v.v. o/r o/r Valid. are per person per way in Australian Dollars. Note: 20% supplement applies for Sunday, public and religious holidays and night service (8 p.m. - 7 a.m.). Extra hours for delay supplement 50 per hour. Just 400 metres from Santa Maria Novella Station, this hotel is centrally located. 136 rooms include air conditioning, a flat-screen TV with satellite channels. from $111 Florence Athenaeum from $115 Close to the famous attractions and the Gallery of the Accademia di Belle Arti. 60 soundproofed rooms with private facilities, LCD TV and Internet connection. Accademia Gallery During your vacation in Florence you cannot miss out on meeting one of the most famous sculptors of the world: Michelangelo. The guide inside the Accademia Gallery will have the pleasure of showing you the most famous masterpieces of Michelangelo, including the world famous original statue of the David, i Prigioni and the San Matteo. At the end of the guided tour you can remain in the museum. Accademia Gallery Adult Child Duration: 1 hour approx. 126 o/r Departs: Daily, except Mon 10:30a.m. Child: 2-12 years. Florence City Tour First stop is at Piazzale Michelangelo for a panoramic view. Return to the old centre and join a guided visit of the Duomo Complex: Giotto s bell tower (external visit), the Baptistery with its bronze doors including the famous Porta del Paradiso, and the internal visit of the Cathedral* with the magnificent Cupola of Brunelleschi. Walk through the heart of Florence to the Galleria Dell Accademia^ to view David by Michelangelo and other works by the great artist. Florence City Tour Adult Child Duration: 3 hours 75 o/r Departs: Daily 8:50 a.m. & 9 a.m. Child: 2-12 years. *Closed on Sundays and bank and public holidays. ^Closed on Monday and replaced with the visit of the Bargello Museum or the Medici Chapels. Chianti Tour The Region of Tuscany is famous all over the World not only for art, but also for nature, little villages, vineyards and gentle hills. With this excursion, you will have the chance to spend a relaxing afternoon, being enchanted by the Chiantigiana countryside. Here all the streets lead to a cellar, to a castle or to a farm.your visit will start in a typical village Greve in Chianti, where you will have free time to explore the paths and enjoy some tasty icecream in the picturesque square. Your visit will continue in the heart of the vineyards, in a prestigious farm, where you will be hosted and offered a tasty snack based on crostini toscani, olio extravergine di oliva and a delicate Vino Chianti tasting. Chianti Tour Adult Child Duration: 5 hours 75 o/r Departs 2:30p.m. Summer : Daily Winter: Departs Mon, Wed, Fri & Sun (1 Jan - 31Oct 2015). Child: 2-12 years. Pisa & Leaning Tower A magnificent excursion through the fertile Tuscan countryside to the historic city of Pisa, once one of the four Marine Republics. Enjoy a guided visit to the famous Piazza dei Miracoli; the Leaning Tower, the Baptistery, and other important monuments. Before leaving the city you will visit the Cathedral, a masterpiece of Romanesque art built between the 11 th and 12 th century. Pisa & Leaning Tower Adult Child Duration: 5 hour approx. 75 o/r Departs: Mon, Tue, Fri & Sun 10:30a.m. Child: 2-12 years. 1 Jan - 31Oct 2015). are per person in Australian Dollars and are subject to currency fluctuation. Rates not valid during certain trade congress meetings. Hotel room photographs may not be specific to the actual room occupied.

5 5 Venice Floating on its blue lagoon with an almost dream-like quality, Venice is just as romantic and beautiful as you could imagine. Venice rests on one of a series of 117 islands distributed throughout the Venetian lagoon at the northern end of the Adriatic Sea. The piazzas and singing gondoliers, the unique buildings and water taxis are all there to be seen, admired and photographed for posterity. A Venice holiday will be a experience you ll remember for a lifetime. Venice VENIce Accommodation Day tours FRom venice Day Touring options from Venice Carlton Capri carlton on the Grand canal Italy Great location in the heart of Venice, next to Saint Mark s Square. 32 guest rooms with privates facilties and include Wi-Fi access and LCD satellite TV. f rom $ Canal Grande Elegant hotel overlooking the Grand Canal, located a 5-minute walk from Santa Lucia Train Station. 145 rooms all with private facilities satellite TV and minibar.. f rom $293 Savoia & Jolanda Absolute Venice A qualified and experienced guide will escort you through the millennium of life of the Serenissima Republic, recalling the past full of charm of this unique city. Highlights include: Piazza San Marco, Basilica San Marco, Palazzo Ducale, Bell Tower, Clock Tower and Procuratie, Santa Maria Formosa and the Campo SS. Giovanni e Paolo. Return to San Marco through the Mercerie, vital connection between Rialto and San Marco and the main street for the city shopping. Continue onto the Palazzo Ducale where you will discover a snapshot of the European Middle Ages. The tour continues with a guided visit of Saint Mark s Basilica - one of the most majestic cathedrals of the world! Your guide will show you the represented biblical scenes, the history and the particularities of this ancient basilica. Absolute Venice Adult Child Duration: 3 hours 129 o/r Departs: daily 9:10a.m. (1 Jan - 31 Oct 2015) Gondola Serenade Float by gondola down the shimmering Grand Canal and inner canals spanned by tiny bridges, while musicians and singers perform popular Italian songs. Venice was made to be seen from the water. Watch the graceful movements of the gondolier as he steers the boat, the same movements that have been handed down through the centuries by this elite trade guild. Be serenaded by the traditional boating songs, enter the magic world of the Venetian 18th century - the uniquely romantic atmosphere of the city will help create memories that last a lifetime. Subject to a minimum number of passengers The tour might be cancelled due to adverse weather conditions Gondola Serenade Adult Child Duration: 35 minutes on the gondola 72 o/r Departs: Daily 6:30p.m. (1 Jan -31 Oct 2015). Set in a small noble residence, this hotel offers a combination of an historic setting, classical design with modern comforts, and a central location. 15 rooms with private facilities and free Wi-Fi. from $168 Continental from $99 Set in a 15th-century building right on the Grand Canal, this hotel is centrally located, close to Santa Lucia Train Station and offers great views. 93 rooms with private facilities and satellite TV. Just 200 metres from Saint Mark s Square in Venice, this hotel is on the waterfront of Riva degli Schiavoni. 51 elegant Venetian-style rooms and free Wi-Fi. from $162 f rom $222 Palace BonveccHIati Metres from Rialto Bridge, set in a historic building, fully restored located next to the Grand Canal. 35 rooms with private facilities LCD TV, and Wi-Fi access. Walking tour of Venice Walk through the important places of Venice. A qualified and experienced guide will escort you through the millennium of life of the Serenissima Republic, recalling the unqiue past of the city. Route includes: Piazza San Marco, Basilica San Marco, Palazzo Ducale, Bell Tower, Clock Tower and Procuratie. Santa Maria Formosa. Campo SS. Giovanni e Paolo - The Pantheon of Venice, the Great School of Charity, the Captains of fortune. Marco Polo s House and Malibran Theatre. Return to San Marco through the Mercerie, vital connection between Rialto and San Marco and the main street for the city shopping. Walking tour of Venice Adult Child Duration: 1.5 hours 43 o/r Departs: Daily 9 a.m. (1 Jan - 31 Oct 2015) Venice transfers inside venice Today visit the Palazzo Ducale (Doge s Palace) represented for centuries the seat of the Venetian political power. Continue onto the Basilica of San Marco and enjoy a guided visit of this masterpiece of Byzantine art. You have time to savour the beautiful gold mosaics and marble inlays of the floors, while your guide discusses the history and the particularities of this ancient basilica. Inside Venice Adult Child Duration: 2 hrs approx. 88 o/r Mon-Fri: 10:45 a.m. to 1p.m. (1 Jan - 31 Oct 2015) Shared motor launch transport, including meeting service on arrival and porterage for 1 piece of luggage, per person. Price per transfer. Contact our office for full details when transferring to Venice. are per person in Australian Dollars and are subject to currency fluctuation. Rates not valid during certain trade congress meetings. Hotel room photographs may not be specific to the actual room occupied.

6 6 Regions of Italy Regions of Italy Each Italian region has its own character and its own regional cuisine, and if you re planning a longer holiday it s worth considering getting to know a region in depth. Italy is divided into regions. Each region is subdivided into a handful of provinces. The smallest administrative unit is a comune, which has a mayor and a local authority, but may contain just a few hundred residents. Northern Italy Liguria - runs along the coastline bordering France, and includes the Italian Riviera and the Cinque Terre. Ideal for a seaside or walking holiday, the region enjoys a mild climate in winter. Piemonte a more wintery region boasting grand mountains and the smart city of Turin. Lombardy - an urbane region with lots for the culture-lover. Italy s second (many would say first) city, Milan, is the regional capital. Veneto - the Veneto is located in the north-east of Italy, and its most famous city is Venice, although there are many other interesting towns throughout the region. Friuli-Venezia Giulia - Italy s far north-eastern corner; an area with a mixture of influences and some off-the-beatentrack destinations. Central Italy Emilia-Romagna - a prosperous region with art cities and fine dining. Lazio - a fascinating region, with lakes and countryside that are normally overlooked in favour of the regional and national capital, Rome Tuscany - famous for its rolling green countryside and vineyards; also towns like Florence, Siena and Pisa. Umbria - less well-known than its neighbours, Umbria has hidden attractions as well as popular destinations like Assisi. Southern Italy and islands Campania - chaotic but beautiful, Campania s attractions range from hectic Naples to dream-like Capri and Positano. Sicily - an island with a history all of its own, Sicily has beaches, baroque towns and ancient Greek ruins. Sardinia - large island with a distinctive character, mountains, ancient ruins and famous beaches. Calabria - mostly popular for beach holidays, it also has remote national parks. Puglia - a recent addition to the tourist trail, this is the home of those photogenic round houses called trulli. Basilicata - remote Basilicata is mountainous and home to Matera, the town famous for its cave-dwelling districts. Cinque TeRRe The Five Lands Monterosso al Mare Vernazza Corniglia Manarola Riomaggiore The Cinque Terre is in the Liguria region of Italy, to the west of the city of La Spezia. The Five Lands is composed of five villages: Monterosso al Mare, Vernazza, Corniglia, Manarola, and Riomaggiore. The coastline, the five villages, and the surrounding hillsides are all part of the Cinque Terre National Park and is a UNESCO World Heritage Site. Over the centuries, people have carefully built terraces on the rugged, steep landscape right up to the cliffs that overlook the sea. Paths, trains and boats connect the villages, and cars cannot reach them from the outside. Tuscan cuisine Simplicity is central to the Tuscan cuisine. Tuscan-style cooking evolved from la cucina povera, or peasant cooking. The cuisine relies on home-grown ingredients, prepared fresh with nothing wasted. Bread Bread is a key element of Tuscanstyle cooking. In addition to freshbaked breads like the flatbread schiacciata, Tuscan cooking adds leftover bread to many recipes, including ribollita soup and panzanella bread salad. Fruits and Vegetables Tuscan-style cooking employs a wealth of vegetables: artichokes, asparagus, green beans, fava beans, peas and all types of greens, including swiss chard, spinach and escarole. Peaches and pears are popular fruits. Meats The most famous Tuscan meat is the bistecca alla fiorentina, a large grilled porterhouse. The region is well-known also for its rich game, especially wild boars, hares, fallow deers, roe deers and pheasant that often are used to prepare pappardelle dishes. Other Ingredients Wild porcini mushrooms and truffles add an exotic touch to Tuscan dishes. The porcini can be served raw, grilled, sauteed in olive oil and garlic.

7 Integrity & Commitment 7 Booking Conditions 1 Goods and Services Tax GST Does not apply to overseas arrangements such as hotels, tours, hire cars but does apply to service fees charged in Australia, such as amendment and cancellation fees. Where applicable, GST is included in the prices quoted. 2 Brochure Validity This brochure is valid from 1 April 2015 to 31 March 2016, except where indicated otherwise elsewhere in this brochure. 3 Deposits and Final Payments Deposit: A NON-REFUNDABLE deposit of A$ per person for land-only bookings, A$ per person for all coach tours & packaged holidays, A$ per person for all Brewster Vacations Canada Inc. and Rocky Mountaineer Tours, is payable at time of placing your booking. In the event where your booking request cannot be confirmed, we will refund your deposit in full. Final Payment: Final payment is due 60 days before your departure date from Australia for all products booked with Holidays on Location including packaged holidays with rail travel segments that may remain unconfirmed due to reservation of the same being out of range at the time full payment is due. 4 Single Room Supplement Single occupancy of a room by choice or circumstance is subject to the applicable supplement as charged by the service provider. 5 Individual Rail Bookings A minimum fee of A$33 per booking will be levied on all point-to-point European and Canadian rail bookings, and seat reservations. 6 Booking and Amendment Fees Booking conditions and amendment fees apply to all products and services. PLEASE NOTE: Booking fees are applicable for one-night stays and when no accommodation has been booked with requested service. Prior to document issue: One change permitted without penalty (excludes airline, rail, cruise or other services where an amendment may be treated as a cancellation). Subsequent amendments will attract a fee of A$55 per file, per amendment. An amendment is a change to an existing booking and not a transfer to another tour, where cancellation fees may apply. Correct names: To avoid any possible inconvenience or denial of service. It is important that the booking name given to Holidays on Location is exactly as shown in your passport. Any name, initial or spelling change will incur a fee of A$55.00 per file and if this is required to be made after documents have been issued a A$ per file will apply. Proof of age to qualify for a seniors discount must be evidenced before the booking is confirmed. After confirmation but before document issue a fee of A$55.00 per person and after document issue and if the discount can be secured a fee of A$ per person will apply to change a confirmed booking. 7 Late Bookings i Bookings made within 60 days If a booking request for all products is received within 60 days prior to departure from Australia, full payment is required at the time of placing the booking. ii Bookings made within 10 days If a booking request for all products is received within 10 working days prior to departure from Australia, full payment is required at the time of placing the booking and will incur a fee of A$33 per booking. Please note that certain products booked may incur additional late fees. When placing a booking request for all Brewster Vacations Canada Inc. and Rocky Mountaineer products within 75 days before your departure from Australia, a full prepayment is required before confirmation. 8 Unused Services Holidays in Location does not authorize employees of overseas suppliers or service providers to promise a refund to clients for UNUSED SERVICES. All such services unless otherwise specified on voucher documentation issued by Holidays on Location remain non-refundable. 9 Invoices All confirmed bookings/reservations will be issued with an invoice detailing all services booked and confirmed or in the case of rail sectors PN= Pending Need if such reservation falls out of system range. It is the responsibility of the booking agent or the person who has placed the booking on behalf of others to ensure that all details are correct and all related pricing and cancellation conditions have been understood and communicated to all members of your party involved with the booking/reservation. 10 Invoice Errors & Omissions (E&oe) The right is reserved to correct any errors in rates quoted or calculated for any service notwithstanding that the invoice may have been paid in full. 11 Cancellations Should you or any member of your party be forced to cancel your travel arrangements you must advise in writing your travel agent or Holidays On Location without further delay. The following charges (including GST where applicable) will apply for all except Brewster Vacations Canada Inc., Rocky Mountaineer product and services and other coach tours. If you cancel your reservation 60 days prior to your departure from Australia, your deposit is NON REFUNDABLE, nor can it be transferred or credited to another booking. Cancellation within 60 days of departure: A- Your deposit is non refundable. PLUS B- Additional charges levied by hotels, rail services ground handling agents or agencies and your Travel Agent up to 100% of the total cost of travel arrangements may not be refundable. Exception to the rule are charges imposed by Coach Tours, Hiking and Cycling Tours, Rail Packages, Point to Point Rail Tickets related seat reservation charges to any form of Rail Travel and Rail passes where different terms and cancellation conditions may apply as listed below:- Tour Type 61+ Days Days Days 14-0 Days Coach Tours ^* Deposit 45% 60% 100% Hiking/Cycling^ Deposit 35% 50% 100% Rail Packages^ Deposit 45% 60% 100% ^ = Percentage of total gross value of tour booked. 11 Cancellations Point-to-Point Rail Tickets: Refunds where applicable, will be paid on a point-to-point rail ticket (except advance purchase tickets, where no refund applies once confirmed) provided the ticket is stamped as cancelled by any rail station in Europe, and is returned to our office prior to date of travel, in the original jacket of issue. Refunds and exchanges are subject to a minimum 25% cancellation fee. Seat Reservations for Rail Travel: After issue of ticket, non-refundable. Rail Passes: Refunds where applicable, will be paid if a pass is returned to our office totally unused and unvalidated by a rail station, and in the original jacket of issue. This must be done before the first day of validity of the pass, and within six months of the issue date. Refunds and exchanges are subject to a minimum 25% cancellation fee. Rail Passes cannot be refunded or reissued if lost or stolen. Car Hire: Scale of cancellation charges. Note that no refund is possible after car pick-up. 72 hours prior hours hours Within 24 hours No fee 2 days rental 2-4 days rental 4 days plus * *4 days rental charge plus any other charges imposed by the car hire company or the value of total rental, whichever is the greater, may apply. Important Note: No refund will be made on any pre-booked hotels, apartments, villas, homestays, transfers, transport and museum cards, cultural tickets, pre-paid restaurant bookings, city transport cards, day tours (no show: no refund) or other travel not used for whatever reason. No refund will be available for cancellations after holiday package has commenced or in respect of any tours, accommodation, rail, meals or any other services not utilised. Theatre and Concert Tickets: Non refundable from date of order (refer 6 For Theatre / Concert tickets; A signed credit card guarantee is required before placing the booking). 12 Travel Documents All travel documents (including hotel vouchers) should be handled by the passenger with the utmost care. In general, travel documents will be issued in Australia. In some instances, travel documents will be exchanged on arrival at an International airport, rail station or at check-in at the hotel. However, if the request for delivery (in case of a late booking) is instigated by Travel Agent or client, a private delivery fee of between A$55 and A$165 (GST inclusive) will apply, depending on the delivery address. No refund will be processed for unused vouchers. Lost or stolen or destroyed travel documents (rail, transport, theatre, concert, special events, museum, exhibit or sightseeing tickets) cannot be replaced or refunded. Note carefully: Principals will only accept an official Holidays on Location voucher or their own voucher validated by Holidays on Location. 13 Additional Services Holidays on Location and its associated representatives worldwide, will not accept responsibility nor approve requests to pay for additional charges for extra services requested by clients and not included in our final invoice. It is your responsibility to settle these charges, if any, before departure including parking and other fines or fees incurred when a rental vehicle is used. 14 Additional Hotel Nights or Car Rental Days The special rates shown are available only when booked and paid in advance of your departure from Australia. Should you wish to obtain extra nights or additional days car rental when overseas, the cost will be at the local rates and cannot be booked through Holidays on Location. 15 Costs Not Included Itineraries, packages and products do not include cost of travel from your home town to the city from which you are departing and the destination country you are travelling to overseas. You are also responsible for the cost of your passport, visas, airport taxes, fuel levies, government and local authority charges where applicable, excess baggage costs, insurance and items of a personal nature such as telephone calls, laundry, taxis outside of regular transfers provided, postage and communication costs, drinks, room service or meals, unless specified. 16 Changes to and Itineraries Selling prices were calculated on exchange rates current as at 1st December All costs are subject to change at any time by the principals and/or because of currency fluctuations. No surcharges in respect of cost or currency deterioration will be made once full payment for your arrangements has been received. This guarantee does not apply to any taxes, charges or levies imposed by any government or their agencies or to errors or omissions. In exchange for these guarantees, no refund will be made if costs are reduced. The range of products featured in this brochure are offered at the selling prices shown on each page but prices printed do not imply that similar products may or may not be available at a lower price if obtained direct, however, payment sent overseas by travellers is excluded from the protection provided by Travel Agent Licensing and the Travel Compensation Fund. If we are forced to change your booking or part of it for reasons beyond our control, for instance if a European rail service changes its timetable or a hotelier overbooks his hotel accommodation, we reserve the right to vary your itinerary and will give you, or cause to be given to you, notice of these changes and provide you with alternative products or services of a similar standard. 17 Hotel Descriptions Descriptions featured are based on current international hotel guides and contractual agreements provided by the hotels and suppliers. Any facilities shown as included are subject to change at any time. Please note that air-conditioning is not a common standard in Europe or Canada. 18 Room and Bedding Guide in this brochure are based on existing bedding in the room. Request for particular bedding arrangements must be made at the time of booking. A twin room can be either a room with two single beds or one double bed (either one double or two single mattresses). Triple room rates can apply to either a full-sized triple room built to take three beds or to a twin/double room with an extra roll-away bed. The provision of hotel rooms is on a Run-of-House basis, unless otherwise specified. Particular room types e.g. interconnecting, twin vs double, can be requested but cannot be guaranteed. 19 Children Costs vary according to the number of adults, ages of children travelling together, and accommodation selected. We will be pleased to quote on the required arrangements. 20 Specified Meal Services Meal inclusions specified in accommodation packages are based on set menus offering a choice of meal options. 21 Car Rental Each vehicle is supplied under the terms and conditions of the contractor. Rental inclusions will be detailed on the invoice we provide to your Travel Agent. Specific car types cannot be guaranteed. Rental vehicles cannot be taken into some European countries. 22 Hotel Check-in and Vehicle Rentals Validation of a current credit card will be required by the hotel and hire car companies on check-in/car pick-up. For certain hire car categories, two valid credit cards are required. 23 Tours, Excursions & Sightseeing These are provided by motor coach (regular services) and include the services of a tour escort when indicated and/or local tourist guide/s whenever necessary. Both the tour escort and the local guide/s will conduct the tour/s in more than one language. The tour company reserves the right to make changes to the tour programme, without notice. 24 Passports, Visas, Vaccinations and Baggage Your Travel Agent will have full details of current requirements. Holidays on Location is not responsible for advising you of health, visa or passport requirements and is not liable for any loss or exposure incurred by your failure to comply with any such requirements. 25 Pre-Departure Contact It is essential that you supply us with a contact telephone number where you can be reached, within 24 hours prior to your departure from home. 26 Special Events, Festivals & Trade Fairs Bookings which run-over special events, festivals and trade fairs, may incur higher prices and cancellation fees. 27 Maps and Photographs Maps are shown for general information and may not necessarily reflect actual routing, location or services provided. Photographs show places in the geographic areas, but are not necessarily included in the itineraries or tours. Hotel room photographs may not be specific to the actual room occupied. 28 Luggage The luggage allowance for transfers from airport/rail station to city hotel by multi-stop shuttle service, private car or mini-van applicable is 1 suitcase per person, weighing not more than 30kgs, to be stored in the rack provided in the shuttle or the boot of the car. Oversize or additional pieces will not be carried by the booked transport vehicle. In such a case, alternate arrangements must be made locally with the driver, and any additional cost settled on-the-spot. If you are planning to take additional cases with you, please tell us, so that arrangements can be made and the additional fees settled in advance. Holidays on Location will not accept billings beyond the contracted services. 29 Travel Insurance Travel Insurance is not included in any of the prices in this brochure. It is a requirement by Holidays On Location that you have comprehensive travel insurance to cover you for the full duration of your journey for costs associated with illness, injury, death, loss of or damage to baggage or personal items, cancellation, loss of deposit, medical and hospitalization, repatriation and curtailment expenses due to illness, the need to return home unexpectedly, evacuation expenses, and accidental death or disability. Your travel agent is the most-qualified person to provide professional advice in obtaining travel insurance. However, your are solely responsible for obtain the appropriate cover as set out above. 30 Booking Arrangements All booking arrangements are to be made through your Travel Agent and the person making the booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the Booking Conditions and to the general information contained in this brochure. No variation to the Booking Conditions shall be of any effect unless made in writing and with the authority of the directors of Holidays on Location. All communications from us will be sent to your Travel Agent. Your Travel Agent shall, on receipt of any monies, hold such monies for each and every person named in the booking until that booking is confirmed at which time, those monies shall be remitted to us. 31 About Costs For each product or package in Holidays on Location brochures and web pages, included in the selling price are charges to cover costs of research, reservations from travel agents in Australia and from Australia to Europe & Canada, postage, courier charges, facsimile, telephone, bank charges, currency transfers, documentation, itinerary preparation, brochure production, printing, brochure distribution, advertising and remuneration to Travel Agents. No breakup of costs is supplied. Receipt of your deposit signifies your acceptance of these normal commercial costs and reservation fees paid to our overseas associates. 32 Consumer Protection Holidays on Location is a registered brand name used by Majestic International Travel Service Pty Ltd which holds a Travel Agent s Licence (No ). As from 1 July 2014 Holidays On Location has become a fully accredited member of ATAS (the AFTA travel accreditation scheme). Holidays On Location is a member of ASTA, the American Society of Travel Agents and AFTA, the Australian Federation of Travel Agents. All monies received by Holidays on Location are, as required by law, deposited on your behalf into a trust account as client monies in the name of Holidays on Location with the National Australia Bank, our bankers. We will be entitled to keep any interest earned on such monies. It is a condition of confirmation of your booking and acceptance of your deposit in respect of your booking that all monies paid by you to us through your Travel Agent whether by way of a deposit or otherwise in respect of your booking, may be disbursed by us, as and when we see fit or in respect of the services to be provided or fees payable relating to your booking and the payment of a deposit or otherwise for your booking shall be deemed to be a direction to disburse such monies aforesaid. 33 Our Responsibility Holidays on Location and/or its associated companies or agents, give notice that they act as booking agents only for the persons or companies providing products and/or services and all receipts, tickets, voucher coupons or exchange orders are issued subject to the terms and conditions of such products and/or services. Holidays on Location and/or its associated companies or agents, do not accept any responsibility for loss or injury to persons or property whether by negligence or misadventure by the principal contracted to provide the products and/or services. Holidays on Location and/or its associated companies or agents, are not liable for any delays, omissions, irregularities, illness, injuries, strikes, civil disturbances, wars, quarantines, floods or force majeure interfering with, altering, or adding to the cost of the products and/ or services booked. Holidays on Location and/or its associated companies or agents, are not liable for any dissatisfaction the client may have with persons or companies providing or offering the products and/or services. The above exclusions of liability are subject to any statutory liability which may not be excluded by law. Holidays on Location and/or its associated companies or agents, do their best to make sure your arrangements are as agreed, however cannot represent or guarantee the standard, class or fitness for purpose of the product and/or service. Holidays on Location and/or its associated companies or agents, only accept liability for, and only to the extent of, any loss or damage sustained as a result of its negligence or that of its employees. We are not liable for any act or omission or default, whether negligent or otherwise, of airlines, coach operators, shipping and rail companies, hoteliers or other persons providing products and/or services in connection with the product and/or services pursuant to a contract between them and yourselves and over whom we have no direct and exclusive control. Holidays on Location and/or its associated companies or agents, are not liable in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government of any other authorities, accidents to/or failure of, machinery or equipment or industrial action (whether or not involving our employees and even through such action may be settled by agreeing to demands of a labour group). It is the responsibility of the passenger to ensure that he or she is in possession of the proper travel documents and that they are in compliance with the current government and transport companies regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable or to change any reservation, and/or means of conveyance, without notice and for any reason whatsoever. The right is also reserved to cancel or withdraw any tour, or any booking made for a passenger, or to decline to accept or retain any person as a member of a tour, for any reason whatsoever. No refunds can be made in respect of accommodation and meals not utilised and under no circumstances can refunds be authorised for tours and sightseeing excursions not undertaken. 34 Consumer Claims Attempts should be made in the first instance to rectify any difficulties directly with the hotel management, our local representative or supplier. Should any difficulties not be resolved as they occur and you wish to lodge a claim, this must be made in writing with supporting documentation within 30 days of your return to Australia. The claim should be lodged through your Travel Agent. 35 Law of contract The Terms and Conditions published herein are governed by the laws of the State of Victoria, Australia, except when federal or other legislation takes precedence. visa Requirements Depending on your nationality and passport held, Visas may also be required for travel to, or transit through various European and neighbouring countries, regardless of the passengers intention to disembark in that country. It is the passengers responsibility to check the routing of all rail journeys prior to embarkation and to make arrangements for any such visa requirement. For further information visit the Australian Department of Foreign Affairs website at: Reservations: ATAS No travel@holidaysonlocation.com Booking Conditions

8 Your Destination specialist Rail, city stays, Coach Touring, Cycling/hiking, special group Tours Your Travel Agent Holidays on Location Destination Specialists Level 5, 1 Princess Street, Kew Vic 3101 Australia Fax: travel@holidaysonlocation.com atas Accreditation No ABN