Industry Consultation Workshop on Progressive Accreditation System. Office of Tourism Standards and Regulation Department of Tourism

Transcription

1 Industry Consultation Workshop on Progressive Accreditation System Office of Tourism Standards and Regulation Department of Tourism

2 Progressive Accreditation System: Revolutionizing the DOT Accreditation System Office of Tourism Standards and Regulation Department of Tourism

3 Progressive Accreditation System (PAS) A three-level recognition scheme of the DOT for Primary Tourism Enterprises entailing progressive minimum standards and reflecting customers expectations.

4 Objectives To make DOT accreditation system more inclusive To motivate stakeholders to maintain and improve the quality of their property s facilities and services To develop a database of primary tourism enterprises in the country

5 Progressive Accreditation System (3-Levels) DOT ACCREDITATION - A certification issued by the Department to a tourism enterprise that officially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services. Registration Regular Accreditation Star Accreditation Registration of an enterprise which major operation is of touristic value and were found to be compliant with the basic requirements set by the DOT Registration shall be valid for a period of 1 year. Certification granted to tourism establishments found to be compliant with the minimum standards expected of DOT- accredited establishment Accreditation shall be valid for a period of 2 years. Certification granted to tourism establishments found to be exceeding the minimum standards under the Regular Accreditation and have met the customer's expectations for star rated establishment. Accreditation shall be valid for a period of 3 years.

6 General Requirements

7 General Requirements Registration Comply with the basic requirements as prescribed in the Self-Assessment Form (SAF) Undergo preliminary inspection of its premises and facilities Submit a validly issued Mayor s or Business Permit Regular Accreditation Comply with the prescribed minimum standards for DOTaccredited tourism establishment Complete the online accreditation cycle Undergo full inspection of its premises, facilities and services Submit a validly issued Mayor s or Business Permit and other documents as required Must not have been found liable for any violation of the DOT rules and must not have unpaid fines imposed by the DOT Star Accreditation Comply with the standards for regular accreditation and meet the customers expectations as reflected in the Star Accreditation Complete the online accreditation cycle Undergo full inspection of its premises, facilities and services Submit validly issued Mayor s or Business Permit and other documents as required Must not have been found liable for any violation of the DOT rules and must not have unpaid fines imposed by the DOT

8 Specific Requirements

9 Accommodation Type Hotel Resort Apartment Hotel Guest Accommodation (Tourist Inn, Motel, Pension House, Bed and Breakfast, and others to be classified) Homestay

10 Documentary Requirements: Accommodations Registration Valid Mayor s/ Business Permit Regular Accreditation Valid Mayor s/ Business Permit DTI/SEC Registration Comprehensive General Liability Insurance Hotels/Resorts/Apartment Hotels P 500, Other Accommodation Establishments P 100, *CGLI Not Applicable for Homestays Star Accreditation Valid Mayor s/ Business Permit DTI/SEC Registration Comprehensive General Liability Insurance All Accommodation Establishments P 500,000.00

11 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Public Area Clean building exterior and surroundings Business name signage visible from the street and at night time Clean rest room provided with adequate supply of clean water, soap and toilet paper. Waste bins provided in the restroom Inforrmation/Reception counter or receiving area Information/ Reception counter manned by knowledgeable staff for at least 12 hours Comfortable seating areas Reception service for 24 hrs Seating areas with excellent quality seats Landline/Mobile Phone or any communication device at the reception area Adequate lighting in all areas All staff are presentable, clean and tidy in appearance Staff in uniform Staff are very well groomed & professional in appearance

12 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Public Area Reception personnel can converse in Filipino and English All enclosed public areas are well ventilated Frontline personnel can speak foreign language other than English or an interpreter service Enclosed public areas shall maintain a maximum temperature of 25 degrees Celsius year round Safety Deposit Box at the Reception Wi-fi Provision Porter service/luggage assistance readily offered Left Luggage Service Offer welcome drinks or its equivalent Brochures, maps or any similar guide in going around the area available at the reception area

13 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BEDROOM Guest rooms with double locking doors Comfortable beds with clean mattresses, fresh linens and pillows with cover Waste bins Minimum of five (5) lettable rooms. Note: This requirement will not apply to establishments existing prior to the implementation of these rules. Smallest Rooms must be at least 12 sq.m. inclusive of toilet & bath. Potable water and drinking glass Bottled water with drinking glass in room All rooms are air-conditioned or shall maintain a maximum room temperature of 25 degrees Celsius At least two (2) pillows with cover per Pillows firm and soft person Mirror at leat 31 inches by 16 inches Full length mirror

14 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BEDROOM Clothes hanging space (i.e. shelves, closets, cloth-rack) Power outlet (sockets) either Type A and B/C or provision for plug adaptor Clean and non-slippery floors. Appropriate floor coverings Writing table, chair/s and reading lights Windows with appropriate window coverings(e.g. Curtains,blinds) Emergency evacuation/fire Exit Plans posted in all rooms Cabinets with hangers provided Electrical outlet/s adaptable of 110 and 220 volts information in all rooms about additional services within the accommodation and/or entertainment/recreation nearby

15 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BATHROOM Attached/Common Bathroom Attached bathroom Clean toilet and bath with adequate supply of clean water, soap and toilet paper Toilet system in good working order Bidet in all guest rooms Clean bath towel per guest, no stain and no frayed edges Adequate supply of clean water Clean bath towel and hand/face towel Adequate supply of running water Basic Toiletries (i.e. Toilet paper, shampoo and soap) Hot and cold water in shower area, 24/7 Range of toiletries (e.g. lotion, dental kit, bath gel, etc.) Area to place clothes and ample space for personal toiletries Good space, ability to move freely

16 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Food and Beverage Availability of restaurant or dining facility Availability of dining area or room service serving all day meals, open 7 days a week. Kitchen equipped with clean and functional kitchen equipment and utensils. Kitchen kept clean, frequent cleaning is evident, no intrusive/foul smell. Crockery, Cutlery and Glassware- clean, unchipped and stored in a dry place Room service for a minimum of 12 hours Room service for a minimum of 24 hours Room service by tray and food covered 80% of the Menu is available Menu card with updated price lists Table Napkins provided Table Napkins branded to the property Provision made for a variety of dietary requirements (e.g. Halal, Vegetarian, etc.)

17 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Services and Amenities Luggage Assistance Left Luggage Area Check-in/Check out process not more than 15 mins Regular Cleaning Services Left Luggage Room Check-in/Check out process not more than 10mins CCTV with a minimum of 30-day recording storage First aid Kit (Red cross prescribed) Professional security in place Medical Services available either in house or on call 24 hours a day Back-up Generator or emergency power, capable of providing full power Refund Policy Business Desk (printing,photocopy,fax services, etc.) Gym/Fitness Center, Spa, Swimming Pool or any recreational Facilities Ironing and/or Laundry Services

18 Physical Requirements: Accommodations Guest Accommodation (Tourist Inn, Pension House, Motel, Bed and Breakfast) REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Statutory Requirements Issuance of Official Receipts Designated PWD room/s (BP 344) and provision of facilities in accordance with BP 344 Vermin and Pest Control Program Emergency and Fire Evacuation Procedure Driveway Parking area PWD-Friendly (Compliance with full Barrier Free Tourism Requirements Food Safety Procedures in Place Food Safety Certification Green Labelling/initiatives (Energy Efficiency, Water Efficiency and Waste Management) Special Certifications (e.g. ISO Certification, ASEAN recognition, etc.)

19 Physical Requirements: Accommodations Accreditation HOTEL RESORT APARTMENT HOTEL USE STAR RATING SYSTEM of the National Accommodation Standards (NAS for further refinement and re-calibration of points) Refinement of National Accommodation Standards: Integration of Consumer Feedback (NAS Indicators, Mystery Shopping, Online Reviews, Review Pro) Removal of subjective items in both facilities and service aspect PWD-Friendly (Full Barrier Free Tourism Requirements) Consideration on Industry Certification (e.g. Food Safety Certification, Green labelling/ initiatives (Energy & Water Efficiency and Waste Management), ISO Certification or its equivalent, etc.) Make the standards current and relevant on an international level through various Design Guides Assessments to be undertaken and managed by a reputable company using international guidelines (e.g. AAA Diamonds, Forbes, etc.)

20 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Common Area Clean house exterior and surroundings Design and building materials reflect local identity Waiting Area Adequate lighting in all areas Adequate ventilation in all areas House shall have sufficient electrical power supply Wi-fi Provision Safety Deposit Box

21 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BEDROOM Guest rooms with locking doors Comfortable beds with clean mattresses, fresh linens and pillows with cover Waste bins Maximum of four(4) lettable rooms All rooms have sufficient ventilation All rooms are air-conditioned or shall maintain a maximum room temperature of 25 degrees Celsius Room well lit At least one(1) pillow with pillow case per person At least two (2) pillow with pillow case per person

22 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BEDROOM Clothes hanging space (i.e. shelves, closets, cloth-rack) Cabinet, closet provided Windows with appropriate window coverings(e.g. curtains, blinds, etc) Window fitted with mesh to keep insects out or provision of insect repelling gadgets Appropriate floor covering, clean and non-slippery Clean bath towel per guest, no stain and no frayed edges

23 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION BATHROOM Attached/common bathroom attached bathroom Clean toilet and bath with adequate supply of clean water, soap and toilet paper Toilet system in good working order Adequate supply of clean water Adequate supply of running water Availability of hot and cold water in shower area

24 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Food and Beverage Availability of dining area Kitchen equipped with clean and functional kitchen equipment and utensils. Kitchen kept clean, frequent cleaning is evident, no intrusive/foul smell. Crockery, Cutlery and Glassware- clean, unchipped and stored in a dry place

25 Physical Requirements: Homestay Homestay BASIC REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Service and Amenities First aid/ Emergency Kit Family member trained on Basic Life Support Emergency Lamps Fire Extinguisher Laundry and Ironing service Promotion of Filipino Culture and Heritage (Decoration, food and products offered) Others Special Recognition (e.g. ASEAN Green Certification, etc.)

26 Monitoring Schemes Spot Checks/Regular Monitoring Visits Mystery Shopper Program Service Quality Watchers Visitor Satisfaction Survey

27 Beneefits and Incentives

28 REGISTRATION REGULAR ACCREDITATION STAR ACCREDITATION Inclusion in DOT s database Recognition valid for one (1) year (nonrenewable unless upgraded to Regular Accreditation) Certificate of Registration Opportunity to attend DOT conducted trainings/ seminars on Tourism Awareness Certificate of Accreditation valid for two (2) years Advertising (Website, newspapers, brochures, magazines) Tourism Quality Seal Stickers Endorsement to other government agencies, associations and other institutions Opportunity to participate in Local travel fairs and other domestic events Opportunity to participate in any DOT and its attached agencies conducted trainings and workshops Membership to Tourism Promotions Board (as Regular Member) Endorsement to COMELEC for exemption from Liquor Ban during Election-related events (for Accommodation Establishments and Restaurants Only) Endorsement to International and Domestic Airports (if appropriate) for Issuance of Access Pass to Qualified Personnel (for TTAs and Accommodation Establishments Only) Access to DOT statistical data Regular Accreditation benefits ++ Issuance of Certificate of Accreditation with three (3) years validity Possible discount in Accreditation Fee Issuance of Star Rating/ Excellence Plaques Opportunity to Participate in International Sales Missions and Travel Fairs Opportunity to co-sponsor DOT organized events (local and overseas) Access to review data analytics* (externally procured, e.g. Review Pro, Trip Advisor) Invitation to Heads of star-rated Establishments to DOT functions with VVIPs Access to DOT/TPB s photobank Access to promotional Materials/Collaterals from DOT and its attached agencies (Subject to availability) Possible discount or waiver of participation fees in International Sales Missions Endorsement for Additional Issuance of Airport Access Pass to Qualified Personnel

29 Schedule of Fees

30 Proposed Schedule of Fees TYPE OF TOURISM ENTERPRISE REGISTRATION HOTELS/ RESORTS/ APARTMENT HOTELS 5 STAR REGULAR ACCREDITATION STAR ACCREDITATION STAR STAR STAR STAR GUEST ACCOMMODATIONS Tourist Inns Pension Houses Motorist Hotels Homestays