Plantation Club at the Dunes

Transcription

1 Plantation Club at the Dunes HOW THE CLUB OPERATES In 2010 the Plantation Club ownership transitioned from the Developer to the Members. The Members are the (8) separate Condominium Associations within the Dunes community. They are Sea Grove, Antiqua, Barbados, Cayman, the Grande Dominica, the Grande Excelsior, the Grande Phoenician and the Grande Geneva. Each year the (8) Associations appoint a representative to serve on the Master Association Board of Directors which is formally named the Dunes of Naples Property Owners Association. These eight Directors elect the officers that will be responsible for setting policy and monitoring the overall administration of the Club by coordinating with professional management in making sure the desires of the overall membership are always kept in focus. The Board also can appoint advisory committees whose duties may include (under the Board s direction) presenting recommendations in the affairs of the Club. The President of the POA Board acts as the Chief Executive Officer. To operate the Club, the Board engages a Club Manager who is given authority on all matters pertaining to the operation & maintenance of The Club. This position is accountable to and reports to the Club President. HOURS OF OPERATION November April Tiki Bar: Monday thru Sunday Food Service: 11am to 9 pm Bar Service: 11am to 10 pm Cove Room: Monday thru Sunday: lunch 11am to 2pm Wed., Fri., Sat: dinner 6pm to 9pm Summer Hours of Operation May October Closed Monday Tiki Bar: Sun., Tues., Weds., Thurs: menu served 11am to 3pm; bar service till 7pm Fri. and Sat: menu served 11am to 8pm; bar service till 8pm 1

2 Cove Room: Tues. thru Fri: menu service 11am to 2pm Friday: dinner service 5pm -8pm Closed Sat., Sun., & Mon. RESERVATIONS PLEASE Reservations are requested for dinner in the Cove Room and Terrace. Tables will be assigned on a first come first served basis. All members in the party must be present to be seated. There are no reservations required for the Tiki Bar FOOD & BEVERAGE SERVICE All food & beverage consumed at the Club must be purchased from the Club. Under no condition will alcoholic beverages be served to anyone under the age of 21 years. Florida State Law prohibits the serving of alcohol to intoxicated persons. Any member or guest who shows visible signs of intoxication will be subject to the Club s policy and can be asked to leave the premises. All alcoholic beverages consumed on Club property are to be furnished by the Club. However, members are allowed to bring their own wine for dinner or private functions that will be subject to a per bottle corkage fee. Members are not allowed to enter the kitchen or the so-called back of the house. Should a special service or need arise, the Manager on Duty or Chef will be happy to assist you. TIPPING POLICY The Plantation Club has a Voluntary Tipping Policy, with the exception of some events and banquets where for your convenience an optional gratuity will automatically be added to your bill. All gratuities are subject to the discretion of the member or guest. Any member or guest who abandons a check will be subject to an automatic 20% gratuity. HAPPY HOUR 2

3 The Club will offer happy hour pricing for both food and beverage at its discretion. When Happy Hour is in effect only one drink per person can be ordered at any one time and it must be ordered within the designated hours of the happy hour. Happy Hour drinks cannot be ordered for later consumption. When Happy Hour is in effect, Happy Hour pricing will be available in all areas of the Club-the Tiki Bar, Cove Room, & Courtyard. PRIVATE PARTIES AND SPECIAL EVENTS In an effort to better serve you and to assist with planning, the following guidelines will be in effect for all Club special events and member private parties arranged through the Food & Beverage Manager. Consideration will always be given to last minute changes that cannot be avoided. Private Parties In order for our staff to effectively plan and execute your function, the Club must have a tentative count of guests as many days prior to the day of a special function as possible. It benefits our members and guests as well as the Club to have this number as soon as possible during the planning process because last minute changes affect our purchasing costs and the availability of certain items on short notice. Therefore, the Club reserves the right to adjust the stated function prices if these last minute changes affect our costs in an adverse way. A final attendance guarantee must be made 72 hours prior to the function. Cancellations and reductions made after this deadline will not reduce the final charges for the function. Cancellation Policy In the unlikely event that a function is cancelled, the following charges will be incurred: Within three days of the event 100% of the total charges. Within 4-7 days of the event 75% of the total charges. Within 8-14 days of the event 50% of the total charges. Special Club Events 3

4 Please note that all reservations for special Club events require a 48 hour notice of cancellation. Any reservations that are not cancelled within the time frame will be billed unless we are able to fill the reservation from the wait list. Cancellations must be made with the Club s receptionist or manager. SMOKING POLICY Smoking is not permitted in any area of the Plantation Club, nor on the outdoor patios where food is served. Smoking is permitted only in the following outdoor areas: 1. The designated area on the terrace adjacent to the Tennis Shop. 2. The Courtyard as long as no food service is being provided, such as Courtyard Cookout, etc CELL PHONES The verbal use of a cell phone and personal electronic devices at the Plantation Club are permitted with the exception of areas where food and beverages are served. As a courtesy, all cell phones and personal electronic devices are requested to be set on silent or vibrate modes while at the Club. Non-verbal use of cell phones and personal electronic devices (texting, checking messages, web searches, etc.) are permitted throughout the Club. CHILDREN MUST BE SUPERVISED Children under 12 years of age are not allowed on the Club premises unless attended by an adult. Children under 14 years of age are not allowed in the Locker Rooms unless accompanied by an adult. Parents are responsible to prevent actions that might lead to damage. Bicycles, skateboards, roller blades and similar equipment are not allowed on the Club premises at any time. NO BUSINESS SOLICITATION 4

5 Members may not use any part of the Club facilities for their own business purposes or the business purposes of others with the intent to create sales. No subscription papers will be circulated, nor will any articles be exhibited for sale in the Club without prior permission of the Board of Directors. PET POLICY Pets are not permitted on Plantation Club property unless a service dog certificate has been recorded at the Club. Service dogs must remain on leash at all times. The Club has the right at its discretion to restrict the access of any dog which appears to be aggressive and/or threatening to the members at large. NO HARASSMENT POLICY Harassment, sexual or otherwise, of Club staff will not be permitted. Sexual harassment includes, but is not limited to, unwelcome sexual advances, verbal or physical conduct of a sexual or similarly offensive nature, offensive comments, jokes, innuendoes and other sexually oriented statements. MEMBER AND EMPLOYEE RELATIONS Plantation Club members and guests are expected to treat each other and staff with mutual respect and dignity. Members are not allowed to reprimand Club employees. Any serious concerns relating to an employees job performance are to be reported to the Club Manager. Any serious concerns relating to the Club Manager are to be reported to the Board President. Issues between any Club members that cannot be resolved in a gentlemanly or lady like manner should be referred to the Board of Directors for resolution. The Board may reprimand (up to and including suspension from the Club) members acting in a manner that reflects poorly on the reputation of the Club. RELATED PARTY TRANSACTIONS Plantation Club will not conduct business with any member owned vendor. 5

6 However only fully-disclosed and board-approved business with member-owned vendors will be considered. PROPER ATTIRE AT THE PLANTATION CLUB The Plantation Club has a tradition of tasteful and appropriate dress. Attire that respects other members of all ages is expected. Hats, regardless of style or positioning on the head, should be removed by gentlemen of all ages when indoors or dining at the Club. THE POOL & SPA AREA The area will be open from 8:00 a.m. until dusk. Pool and Spa Privileges Members of the Club, their families and guests are welcome to use the pool and must check in with the Pool Attendant when on duty. Children under 12 are not permitted in the pool unless accompanied by an adult. Children under 14 are not permitted in the spa unless accompanied by an adult. Any use of the pool is at the person s own risk as there is no guard on duty at any time and the Club assumes no responsibility. All persons are required to follow the posted safety rules for safe and healthful swimming. No food, beverage, or coolers are permitted in the Pool or Tiki Bar area while the Club is open. Any violation of this policy will result in the removal of said items. Lounge chairs at the Pool cannot be reserved. Any chair abandoned for ½ hour is considered relinquished and available to any member or guest. THE FITNESS CENTER It is required that everyone using the Fitness Center (members and guests) must sign in at the Fitness Center before using any equipment or attending classes. Use of the facility is at the member s own risk. 6

7 For the safety and well being of each member, we require that each member attend a group orientation or individual orientation to the fitness equipment prior to use of the facility. Members must accompany their guests on their first visit to the Fitness Center and instruct them regarding the rules, policies and proper attire of the center. Individuals aged years old are welcome to use the facility if accompanied by an adult. Children 12 and under are not permitted in the Fitness Center. Food may not be brought into the facility. Drinks must be in a closed container with a lid Proper exercise attire includes: closed toe athletic shoes and workout type clothing. Shirts are required. No swimwear please. Pets are not allowed in the fitness facility. All fees for services inside the fitness facility will be paid directly to the service provider. Use of the fitness center by guests during peak season may be restricted to ensure members have priority utilization at busy time periods. THE TENNIS FACILITY Hours of Play 8:00 a.m.-10:00 p.m. every day of the week. Since all situations cannot be covered by the rules, members are requested to cooperate with the intent of these rules and comply with the directions of the Tennis Director regarding court usage. 7

8 No food is allowed on the tennis courts. Proper attire and shoes must be worn on the courts. Members will be responsible for their guest s attire and conduct. Reservations must be made by a member in their name for a guest to play. Every player must check in inside the Tennis Shop before playing. Reservations Make court reservations through the Tennis Shop not more than seven days in advance for residents and two days in advance for renters. Singles reservations will be for one and one-half hour. Doubles reservations will be for two hours. The same time limitation applies to play on unreserved courts. Lessons Only the Plantation Club Tennis Professional and those under his employment can conduct lessons at the Plantation Club. All lessons and clinics will be coordinated through the Tennis Professional. COTTAGES The Plantation Club features seven full-service guest cottages for the exclusive enjoyment of residents, family members and referred guests of The Dunes of Naples Community. Guest Cottage Amenities Cottages #1, #2, #3, #5, #6 are approximately 600 square feet and features (2) Queen Size beds, Deluxe Bathrooms with Soaking Tub, Television, Dining Table and Four Chairs, Furnished Lanai, Wet Bar including Sink, Mini Refrigerator and Coffee Maker, Dinnerware Set for Four, Ironing Board and Iron. 8

9 Cottage #4 is approximately 600 square feet and features (1) Queen Size bed, (1) Queen Sleeper Sofa, Deluxe Bathrooms with Soaking Tub, (2) Flat Screen Televisions, Dining Table and Two Chairs, Furnished Lanai, Wet Bar including Sink, Mini Refrigerator and Coffee Maker, Dinnerware Set for Four, Ironing Board and Iron. Cottage #7 approximately 600 square feet and features Handicap Accessibility, (2) Queen Size beds, Deluxe Bathrooms with Soaking Tub, Television, Dining Table and Four Chairs, Furnished Lanai, Wet Bar including Sink, Mini Refrigerator and Coffee Maker, Dinnerware Set for Four, Ironing Board and Iron. Pricing Cottage rental pricing is on a per night basis and varies seasonally Cottage Rate Schedule July 1 st through July 5 Holiday $100 per night* July 6 th through August 27 th Standard Off-Season $75 per night* August 28 th through September 1 Holiday $100 per night* September 2 nd through October 15 th Standard Off-Season $75 per night October 16 th through November 19 th Standard Season $150 per night* November 20 th through November 29 th Premium Holiday $200 per night* November 30 th through December 17 th Standard Season $150 per night* December 18 th through December 31 st Premium Holiday $200 per night* 2016 Cottage Rate Schedule January 1 st through January 3 rd Premium Holiday $200 per night* January 4 th through February 29 th Standard Season $150 per night* March 1 st through April 30 th Premium Season $200 per night* May 1 st through May 26 th Standard Off-Season $75 per night* May 27 th through May 30 th Holiday $100 per night* May 31 st through June 30 th Standard Off-Season $75 per night* *All rates exclude 6% Florida Sales Tax and 4% Florida Lodging Tax Reservations & Confirmations Cottage reservations can be made by calling the Administration Office at The Plantation Club ( ) or by utilizing the online reservation module on the Dunes of Naples website ( Cottages can be booked up to six (6) months in advance. 9

10 Reservations are accepted on the first (1 st ) day of the month, six months prior to the month needed (i.e. If booking for the month of December, reservations can be made starting June 1 st ). The Cottages can be reserved for up to (7) days at a time during a Premium Holiday week. Any reservations for more than (7) days during a Premium Holiday period must be approved by the POA Board. A confirmation of reservation details is sent out immediately after the reservation is finalized. For all reservations made through the online reservation system, a reminder is sent out approximately one week in advance of scheduled check-in. An owner may only book one cottage during the Premium Holiday dates. They may check back 30 days prior to their requested arrival date; if there have been cancellations and no one is on the wait list the owner may book an additional cottage. During the Premium Holidays, the cottage reservations received in the first 24 hours will be subject to a preferential listing based on the previous year booking. Owners who have not had a cottage in the prior year(s), will be given a preferential listing. If there are more requests than cottages, then a lottery system will be used giving priority to owners who have not reserved in prior years. Wait List Due to the high demand and limited availability of cottage rentals during certain holiday periods, a wait list is available for residents and their guests. Owners can be put on the wait list only if there are no available rooms for their requested dates. Once an owner has been notified that their requested day(s) are available they have 48 hrs. To confirm the reservation and provide the deposit. Deposits A deposit is required for all cottage rentals upon booking reservation. The deposit is 50% of the total reserved stay. No cottage reservations are confirmed unless a 50% deposit is received. Cancellation Policy Residents and guests may cancel their reservation up to 30 days prior to their reservation date without penalty; a cancellation within 29 days or no show will forfeit 100% of the prepaid deposit. A reservation booked during the Holiday Premium dates must be cancelled 60 days prior to the reservation date; a cancellation within 59 days or no show will forfeit 100% of the prepaid deposit. 10

11 Check-In & Check-Out Check-in for all cottage rentals is located in the Administration Office of The Plantation Club. Upon check-in, residents or guests receive a Welcome Letter detailing their reservation and their respective room key(s). In the event a resident or guest is checking in after normal business hours, the Welcome Letter and Key(s) will be located at the Security Gate. Check-In Time: Check-Out Time: 3pm 11am In the event of early arrivals or late check-outs, advanced arrangements must be made with the Administration Office to ensure availability. Additional fees may apply for late check-outs. Please return key to the Administration Office, or leave key in the room. Housekeeping Services Full housekeeping services are provided during each day of stay, including bed service, kitchenette and bathroom cleaning. Towels, soaps and toiletries are replenished on an asneeded basis. Sheets are changed on a per visit basis or once a week whichever is less. Daily sheet changes can be made for an additional charge of $25 per change. Daily towel changes are 4 per day. Additional towels are available per request for $2 per towel. Lost Key Policy The resident or guest is responsible for returning all cottage keys issued during their respective stay to the Administrative Office. In the event of a lost key(s), the resident or guest will be charged a $25 replacement fee for each lost key. *Any adjustment to this policy will be evaluated by the POA Board on a case by case basis.* MEMBERSHIP PACKET The Plantation Club at The Dunes is pleased to present our Membership Program. Our program offers non-residents the opportunity to enjoy the world-class amenities and exceptional service provided to our valued residents and guests every day. We have two categories of single and family memberships for annual usage: Full Club Membership 11

12 Featuring annual access to all amenities of the Plantation Club Social Club Membership Featuring year round access to all dining amenities of the Plantation Club and off-season access to Tennis, Fitness and Pool. The details of these memberships, including pricing and privileges, are provided on the following pages for your review. The membership year runs on a fiscal calendar year from January 1 st through December 31 st. As a new Non Resident member please complete the attached forms with your preferred credit card information so we can settle your membership account. Please review the attached information and submit your Membership Application, House Account Direct Payment Authorization Form and full payment to the Administration Office at 310 Dunes Blvd Naples, Florida upon completion. If your information has not changed please only fill out the credit card information and sign the last page. If you have any questions regarding the membership program at The Plantation Club, please do not hesitate to contact me at your earliest convenience. I can be reached at (239) or billberutti@dunesofnaples.com We are confident that you will enjoy our membership program and look forward to providing you with an exceptional member experience in the years to come. Full Club Membership The Full Club Membership at The Plantation Club shall include full access to all amenities, including dining, tennis, fitness and swimming pool on a year-round basis. These privileges include: Membership Card Credit Card on file for charging privileges Full Service Dining Privileges at The Plantation Club Restaurant and Tiki Bar Participation in all Membership Events and Activities Year Round use of Resort-Style Swimming pool, Spa and Fire Pit Year Round use of Fitness Center, Massage and Spa Services Complimentary Unlimited Tennis Court Usage Four Day Advanced Tennis Court Reservations Complimentary Tennis Rating Services Participation in Collier County Tennis Leagues Escorted Guest Privileges for Pool, Tennis & Fitness Center Four per Day Maximum Local Reciprocity with area clubs May through October Initiation Fee Annual Dues F&B Family $2,000 $2,500 $500 12

13 Single $1,500 $1,500 $500 Social Club Membership The Social Club Membership at The Plantation Club shall include full access to dining amenities and membership events, with off-season privileges to Tennis, Fitness and Pool Membership card Credit Card on file for charging privileges Full Service Dining Privileges at The Plantation Club Restaurant and Tiki Bar Participation in all Membership Events and Activities Off-season use of Resort-Style Swimming Pool, Spa and Fire Pit (May through October) Off-season use of Fitness Center ( May through October) Off-season Tennis Court Usage (May through October) Two Day Advanced Tennis Court Reservations (May through October) Complimentary Tennis Rating Services (May through October) Escorted Guest Privileges for Pool, Tennis & Fitness Center Two per Day Maximum Local Reciprocity with area clubs May through October Family Initiation Fee $1,000 Annual Dues $1,500 F&B $500 Single $500 $1,000 $500 13