WATER SUPPLY AND WASTE WATER SERVICES. May Ohrid

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1 5 t h I N T E R N AT I O N A L C O N F E R E N C E R E G U L A T I N G WATER SUPPLY AND WASTE WATER SERVICES May Ohrid

2 INTRODUCTION Water is a necessity for life and the role it plays in economic and social life of the communities makes it a concern and challenge for national policies. In the SEE countries water has traditionally been regarded as a free resource and not one with an inherent value of its own. The sustainable management of water must fully reflect the value of water not just for people, but also for the environment and the ecosystem services it provides. We can and should expect water utilities to be as efficient and as effective in the use of water resources as the current structure and governance rules enable. For further efficiencies and gains to be achieved, it is need to consider policy reform, and increased regulatory, charging and pricing flexibility to enable the value of water to be better known and appreciated. It is a need to define the models, frameworks and processes that will enable more efficient operations to be delivered. The main goal of the ADKOM s international conference is to examine the various options that might be taken to modernize the regulation of the water sector in the Republic of Macedonia, for purposes of promoting a truly sustainable utilities that safeguards our environment whilst ensuring the provision of reliable water supply and wastewater reuse services nationwide. Review of the governance of the water sector is needed now to ensure that the usage of water is sustainable in the long term and in respect of environmental limits. Lolita Stojanovska, Executive Director-ADKOM ORGANIZERS ADKOM -Association of public service providers of the Republic of Macedonia P.E. Water Supply and sewerage Skopje Lead sponsor DIEHL METERING-Austria Sponsor conference bags WILO SE Germany WILO Representation Office Skopje,Macedonia Main sponsor EPTISA Servicios de Ingenieria S.L. Spain Printing of the conference proceedings is financially supported by: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Germany ORGANIZING COMMITTEE Mr. Igor Spasovski - President of ADKOM Mr. Mazlum Leshi - Vice President of ADKOM Mr. Aleksandar Atanasov - Director PU Water supply and sewerage Skopje Mr. Lupcho Papazov - Director PU Vodovod Kocani MSc. Lolita Stojanovska - Executive Director of ADKOM

3 EDITORIAL BOARD Mr. Goran Stefanovski - Director - PU Vodovod Bitola Ph.D Stanislava Dodeva - National Programme Officer - Swiss Cooperation Office MSc Violeta Wolff - Technical Specialist - IAWD Mr. Ivan Ivanov - President - Bulgarian Water Association Mr. Bambos Charalambous - Managing Director J2C Water Ltd, Strategic Advisors BSc.Civ.Eng. Sandi Zulic - President of Association for Water and Environmental Protection Sector Aquasan Network in B&H Mr. Jane Vrteski - Management Consultant MSc. Georgi Hristov - Project Manager GIZ CONFERENCE COORDINATOR: Mrs.Fani Karamiha Petrusheva ADKOM Venue of the conference Conference will take place in Hotel Metropol Ohrid,R. Macedonia Registration of participants All participants of the conference have to register themselves.the registration will take place at the lobby of Hotel Metropol on from p.m. and from a.m p.m. All participants which will arrive after the given term for registration will be able to make it during breaks. Registration fee The registration fee is obligatory for each conference participant and include: attendance to the conference, conference proceedings (which will be printed after the conference and sent to all participants),cocktail ( ) coffee brakes during the conference days, gala dinner ( ) organized sightseeing tour of Ohrid for all interested participants after official closing of the conference ( ). Registration fee is 95 Euro (VAT-included). TECHNICAL EXIBITION Within the conference in Hotel Metropol there will be held an exhibition of products and equipment related to the conference topics. The exhibition will take place at LABINO hall. WORKING LANGUAGES Working languages of the conference are Macedonian and English with simultaneous translation on Macedonian, English and Albanian language. ACCOMODATION and TRANSPORT Accommodation is ensured in Hotel Metropol, Hotel Bellevue and Hotel Turist-Ohrid. Participants themselves have to arrange the hotel reservations and cover the costs of accommodation and transport.

4 SOCIAL EVENTS Welcome cocktail for the participants Hotel Metropol Group photo of all participants of the conference Gala dinner Hotel Bellevue :00-20:00 (Sightseeing tour of Ohrid will be realized if weather conditions permit) Sightseeing tour of Ohrid and free afternoon COFFEE BREAKS Coffee breaks will be served in the Hotel Metropol - Labino hall, within the technical exhibition. Breakfast-Lunch The breakfast will be served into the hotel where the guests are accommodated and the lunch will be served into Hotel Metropol also for the guests who are accommodated into hotel Belvi. Departure at 17:00 by boat Alexandria 2 in front of Hotel Metropol boat tour with guide free afternoon for the participants in Ohrid returning at Hotel Metropol with boat from the port. Way of working sessions The presentation of the papers will take place at BILJANA hall at Hotel Metropol. The duration of each presentation should not be longer than 10 minutes. Lead sponsor of the conference has 20 min. company presentation. Sponsor of conference bags have 15 min. for company presentation. Exhibitors on the technical exhibition have 10 min. for company presentation. Information and contact All information will be accessible on the information desk at the lobby at Hotel Metropol. For all other information during the conference days, please, contact Mrs. Fani Karamiha Petrusheva on following number:

5 REGULATING WATER SUPPLY AND WASTE WATER SERVICES May Ohrid Hotel Metropol Wednesday - Arriving of participants, 21:30 Welcome cocktail Hotel Metropol First conference day 08:00-10:00 Registration of participants 10:00-10:30 Official opening of the conference Moderator Mr. Jean Stanoevski Welcome speeches Mr. Igor Spasovski President of ADKOM Mr. Aleksandar Atanasov Director P.E Water supply and sewerage -Skopje Mr. Nikola Bakracheski Major-City of Ohrid Ministry of environment and physical planning - Republic of Macedonia (TBC) Coffee brake and official opening of technical exhibition FIRST PANEL PRICES OF WATER SERVICES Moderators: Mr. Goran Stefanovski Director PU- Vodovod Bitola, PhD Stanislava Dodeva National Programme Officer Embassy of Switzerland in the Republic of Macedonia 11:30-13:30 Presentations 1. Water Service Tariff Reforms (further actions) - Arunas Kundrotas, Team Leader, EPTISA 2. Calculating a Fair Price: Summary of the Proposed Approach James Hunt and Mile Paunkoski - Experts, EPTISA 3. Development of national water study Albert Dekker, Team Leader,EPTISA Panelists 1. Mrs Jadranka Ivanova-Department of the European Union- Ministry of environment and physical planning - Republic of Macedonia 2. Mr. Igor Spasovski President of ADKOM 3. Mr.Arunas Kundrotas, EPTISA 4. Mr.Albert Dekker,EPTISA 5. Mr.Heinz Habegger Chairman of the Swiss Water Association, CEO 6. Mr.James Hunt- EPTISA 7. Mr.Mile Paunkoski - EPTISA 13:30-14:30 Presentation of companies from technical exhibition 13:30-13:50 13:50-14:00 14:00-14:10 14:10-14:20 14:20-14:30 DIEHL METERING Lead sponsor MESSER VARDAR TEHNOGAS HUNGARIAN WATER UTILITY ASSOCIATION & BUDAPEST WATERWORKS INDAS VODOSKOK :30 GROUP PHOTO 14:45 Lunch SECOND PANEL REGULATOR IN THE WATER SECTOR Moderators: Mr. Ivan Ivanov President - Bulgarian Water Association MSc. Georgi Hristov Project Manager GIZ 15:30-17:30 Presentations Water tariff regulation- Shamil Rexhepi-Economic expert-advisor,violeta Chokuzovska-Legal Advisor- Regulatory commission Republic of Macedonia 2. Mr. Alberto Biancardi- Commissioner, Italian Authority for Electricity Gas and Water and WAREG President

6 15:30-17:30 3. Regulator in the Swiss Water Sector - Mr.Heinz Habegger -Chairman of the Swiss Water Association,CEO Water Excellence Inc 4. Mr.Ivan Ivanov President of BWA- Reforms in WSS sector of Bulgaria. Aligning Sector Policy Making with EU Funding Opportunities. Panelists 1. Shamil Rexhepi,Violeta Chokuzovska Regulatory commission -Republic of Macedoniа 2. Mr.Mazlum Leshi Vice President of ADKOM 3. Mr.Alberto Biancardi-Commissioner, Italian Authority for Electricity Gas and Water and WAREG President 4. Mr.Heinz Habegger - Chairman of the Swiss Water Association 5. Mr. Avni Dervishi - Regulatory commission - Albania 6. Aleksandar Atanasov Director P.E Water supply and sewerage -Skopje 7. Mr.Miroslav Mitkov-BWA-Bulgaria 17:30-18:00 Presentation of companies from technical exhibition 17:30-17:40 17:40-17:50 17:50-18:00 VIKING JOHNSON GEORG FISHER + PIPING SYSTEMS MITSUBISHI ELECTRIC 18:00 Coffee break 21:00 Gala dinner SECOND DAY THIRD PANEL STRATEGIC MANAGEMENT OF PUC Moderators: Mr. Jane Vrteski - Management Consultant Mr. Bambos Charalambous Managing Director J2C Water Ltd, Strategic Advisors 08:30-10:30 Presentations 1. Reform in the system for water supply, collection and treatment at local level Mr. Ad Sannen, Team Leader,EPTISA 2. Mr. Aleksandar Krstic - Regional Benchmarking Coordinator Utility Benchmarking in Danube Region 3. Performance Measurement of Water Losses in a Regulated Environment Mr. Bambos Charalambous 4. Balanced scorecard as a strategic management system in water utilities-mr.jane Vrteski Management consultant 5. Ivana Stanisic - The Experience of PUC Bijelina in the implementation of the Asset Management products PU Vodovod Bjelina 6. Mr.Heinz Habegger-Chairman of the Swiss Water Association,CEO Water Excellence Inc -. An Effective Strategy for PUC Panelists 1. Mr.Heinz Habegger--Chairman of the Swiss Water Association 2. Mr.Ad Sannen, Team Leader-EPTISA 3. Mr. Aleksandar Krstic - Regional Benchmarking Coordinator 4. Director - PCU 5. Mrs Jadranka Ivanova Department of the European Union-Ministry of environment and physical planning - Republic of Macedonia 6. Oliver Nachevski GIZ ORF 10:30-11:00 Presentation of companies from technical exhibition 10:30-10:45 10:45-11:00 PU WATER SUPPLY AND SEWERAGE- SKOPJE ЈPU NIKOLA KAREV-PROBISHTIP

7 11:00-11:30 Coffee break (leaving hotel rooms for the participant s which are departing) FOURTH PANELS CAPACITY BUILDING Moderators: MSc Violeta Wolff Technical Specialist IAWD, BSc.Civ.Eng. Sandi Zulic President of Association for Water and Environmental Protection Sector Aquasan Network in B&H 11:30-13:30 Presentations 1. Mr.Walter Osterwalder, M.Sc. Civil Engineer, ilu AG- The importance of Asset management for regulation of water services 2. Mrs. Vesna Muslic Capacity development through improving knowledge on NRW management in South Eastern Europe 3. Mr.Philip Weller-D-LeaP - Danube Learning Partnership Program 4. Mr.Sandi Zulic Responsses from perspective of local authorities and utilities through national and regional capacity development initiatives 5. Boran Ivanoski E-learning academy and e-learning course on Asset management, NALAS 6. Miodrag Kolic Local leaders in South-East Europe: Lead for Change, NALAS Panelists 1. ZELS 2. Mr.Walter Osterwalder - CAS Environment, Switzerland 3. Mr.Philip Weller IAWD 4. Boran Ivanoski-NALAS 5. Director PCU R. Macedonia 6. Dr. Burghard TCC Danubius EWIV 7. Miodrag Kolic-NALAS 13:30-14:00 Coffee break FIFTH PANEL SUPPORT AND DEVELOPMENT OF WATER SECTOR BY INTERNATIONAL FINANCIAL INSTITUTIONS AND DONORS Moderator: BSc.Civ.Eng. Sandi Zulic President of Association for Water and Environmental Protection Sector Aquasan Network in B&H Cooperation between National Water Utility and local government associations and international finance institutions on national and regional programs and projects 14:00-15:30 Panelists 1. Representatives : Ministry of environment and physical planning - Republic of Macedoniа 2. Representatives: Ministry of transport and communication - Republic of Macedonia 3. DWP 4. SECO 5. KfW 6. EIB 7. World Bank 8. ORF/GIZ 15:30-16:00 Conclusions 16:00-17:00 Lunch 17:00-20:00 Sightseeing of Ohrid with tourist quide THIRD DAY Departure of participants

8 Lead sponsor Main sponsor Sponsor conference bags Printing of the conference proceedings is financially supported by COMPANIES -TECHNICAL EXHIBITION