KNOW BEFORE YOU GO ABOUT YOUR CARIBBEAN CRUISE. ADP President s Club 2018 Caribbean Cruise June 25, 2018

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1 ADP President s Club 2018 Caribbean Cruise June 25, 2018 KNOW BEFORE YOU GO ABOUT YOUR CARIBBEAN CRUISE Experience the President s Club Lifestyle as soon as you set sail for Cruise Caribbean 2018 aboard one of the world s most fun and exciting cruise ships Royal Caribbean s Freedom of the Seas. Awaiting you is the voyage of a lifetime to magnificent St. Kitts, sensational St. Lucia, and amazing Antigua. Each fantastic port has its very own unique customs, culture, and story to tell. Time to start planning for a fabulous President s Club you won t want to miss! ITEMS AND SERVICES INCLUDED ON YOUR CRUISE Dining: The ship offers a variety of restaurants throughout the day. A list of restaurants and times will be available in the daily cruise ship newsletter. All meals at the Leonardo, Isaac and Galileo Dining Rooms, Windjammer Café, Café Promenade, and Sorrento s Pizza are complimentary. Other dining venues carry a surcharge. Restaurant reservations for dinner on non-awards nights will be accepted once on board the ship. Reservations will be opening on embarkation day at 1:30 p.m. Several RCCL staff members will be available throughout the ship to assist you. Reservations are only required for dinner. Dining At A Glance Restaurants Chops Grille $ % Giovanni s Table $ % Johnny Rockets $9.95 Izumi: Sushi to go $8.00-$12.00 Leonardo/Isaac/Galileo Dining Rooms Surcharges (added cost to overall total bill) None Sabor $ % Room Service $7.95 Sorrento s Pizza Windjammer Café None None Room Service: The room-service menu includes some items that are complimentary, while others carry a surcharge. Room service is available 5:00a.m. 2:00a.m. A room service menu is located in your stateroom/suite. A service charge of $7.95 plus an 18% gratuity on your order will automatically be charged to your individual cabin folio. Please note, room service starts at 6:00p.m. on embarkation day. Internet Access: ADP will provide complimentary Internet access for all ADP guests; one device (per person) may be connected to the Internet at any given time. Upgrades will be available for purchase once on board the ship. STREAM On board Price VOYAGE PACKAGE 1

2 1-Device 2-Device 3-Device 4-Device Day Pass STREAM (On board price) $0.00 $15.99 $14.99 $13.99 $27.99 Total per day $0.00 $15.99 $29.98 $41.97 Premium Beverage Package: A Premium Beverage Package has been purchased for you and your guest. Alcoholic and non-alcoholic beverages on board the Freedom of the Seas will be compliments of ADP throughout much of your stay. Please see the information below detailing package inclusions with available dates and times. What s Included: High-quality spirits, craft cocktails, fine liquors, craft and artisanal beers, and wines by the glass Coffee, tea, bottled water, and soda (available at all times) Beverage gratuities What s Not Included (available to purchase at your own expense): Upgraded wines, champagne and spirits Alcoholic beverages outside of the times specified below Bottles of wine Room Service beverages Bars will be open at the following times for complimentary beverages: Date Port of Call Open Time Last Call Saturday, July 28 San Juan 1:30 p.m. 1:45 a.m. Sunday, July 29 St Kitts 3:00 p.m. 1:45 a.m. Monday, July 30 St Lucia 3:00 p.m. 1:45 a.m. Tuesday, July 31 Antigua 3:00 p.m. 1:45 a.m. Specific bar operation times will be listed in your daily newsletter on the ship, as well as on the mobile app. Please note: Shots and liquor bottle service are not available on the cruise. Guests are allowed to bring 2 bottles of wine (no beer or hard liquor) in their carry-on luggage on boarding day. Alcoholic beverages that are purchased in ports-of-call or from shops on board will be stored by the ship and delivered to you on the last day of the sailing. Beverages seized on embarkation day will not be returned. ITEMS AND SERVICES NOT INCLUDED ON YOUR CRUISE Some restaurants on the ship require surcharges (see chart above). Freedom of the Seas photographers will be throughout the ship taking photos. You may purchase prints at your own expense. Charges for personal cell-phone usage during the cruise. Please note that once you are at sea, phone services go to satellite and become extremely expensive. See page 4 for use of wireless devices and for more tips. Purchases made from any of the ship s stores, shops, boutiques or art auctions. Casino play ADP SHORE EXCURSIONS (ADP President s Club Activities) Registration to select activities closes on Thursday, July 5. If you want to change your activity choice after this date, you must contact ADP President s Club Headquarters at (domestic) or (outside of the country), or pclubhq@biworldwide.com. Activity changes can be made up 2

3 to 15 days prior to boarding the ship. If an activity isn t available, please visit the Excursion Desk on Deck 5 to check availability once on aboard the ship. Additional activities can also be purchased from this desk once you board the ship. FREEDOM OF THE SEAS ONLINE CHECK-IN: NEW THIS YEAR! Royal Caribbean provides electronic cruise documents (edocs) for all guests. You will receive a link to direct you to RCCL online registration within 7 days prior to our sailing date. By checking in online, and printing the necessary documentation prior to embarkation, you not only save time, you won t have to fill out any forms at the pier. Please gather the following information for you and your guest when you re checking in: Ship, sailing date, and Royal Caribbean reservation number Passport (name must match exactly with name on your cruise/airline tickets) Home address Emergency contact name with phone number Travel plans before and after your cruise Credit card for the On board Expense Account NOTE: For security purposes, the system will time out after 30 minutes even though there is activity, so make sure you have everything listed above before you begin. There are four steps to complete for each guest on the reservation: 1. Guest Information: Enter required contact and immigration information. Personal information, contact details, emergency contact, and travel documentation information including passport number and expiration date (or other accepted document). You will also need to provide your travel plans before or after the cruise private vehicle, flight information, taxi, or other with approximate arrival times. 2. On board Expense Account: Set up an expense account for on board purchases as all Royal Caribbean ships operate on a cashless system. You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account. If setting up an account with cash, simply make the appropriate selection and move forward. If setting up an on board expense account with a credit card, the card holder must be one of the guests sailing. You will need to provide your credit card s last four digits and expiration date. You will need to bring this card with you to check-in on embarkation day. Any time you make changes to your Expense Account Information, you must print a new Set Sail Pass. 3. Cruise Ticket Contract: Scroll down to read and accept the cruise ticket contract for yourself and guests in your reservation. 4. SetSail Pass: Print your SetSail Pass for your departure. Sign where requested and bring with you to check-in along with your travel documents! You must complete and print your SetSail Pass 3 days prior to your sail date. After each guest has provided the necessary information, you are done with Royal Caribbean s Online Check-in! When you and your guest arrive at the San Juan Terminal, you ll just need your signed SetSail pass, luggage tags, identification documents, and credit card that you registered online.

4 Registration at the San Juan Terminal will be organized by deck number, which you will find on the Cruise documentation you receive. PUBLIC HEALTH QUESTIONNAIRE When you arrive at the port, you will be asked to fill out a Public Health Questionnaire prior to boarding. This is a mandatory standard procedure for RCCL Cruises. If you show signs or symptoms of illness, the ship s medical team will talk with you and determine if you can board. If for some reason you cannot board, ADP will cover the expenses for your return trip home. ONSITE PRESIDENT S CLUB MOBILE APP You will receive an , a week prior to travel, with instructions on how you and your guest can download the onsite President s Club App. Your travel mailing will contain an App Information document that provides an overview. The app will have: Your personalized agenda Information on how to change your pre-selected activity through the ship excursion desk Transportation information for getting to/from the airport Awards Dinner table assignment and much more Once you ve downloaded the app, be sure to take it for a test drive before your departure! COMMUNICATIONS Guests have the option of being contacted on the ship for business or emergency calls. Guests can be contacted 24 hours a day via telephone for $7.95 per minute (maximum of 10 minutes per call). The call must be paid by credit card (Visa or MasterCard only). Royal Caribbean International Dial: (inside the United States) Dial: (applicable country code) (outside the United States) Process Dial the appropriate number above. The caller will be asked to enter the credit card number and expiration date. The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call. A voice prompt directs the caller to the specific ship. The call is connected to the ship. The call rings through to the designated department onboard (Guest Relations Desk). The call is then routed to the guest s stateroom. The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Guest Relations Desk) and a written message is taken for delivery to the guest s stateroom. USE OF WIRELESS DEVICES TIPS FOR CONTACTING HOME 4

5 ADP recognizes that some associates in attendance may need to conduct ADP business during incentive trips using wireless devices, or will want to contact family members. Your phone/wireless plan may incur additional charges or fees for using your wireless devices during the trip. See below for usage tips. TIPS FOR CELL PHONE USAGE AND CORRESPONDENCE Important: Check your mobile device carrier for International and Cruise Ship talk, text and data rates. Your carrier will advise you of your plan options. Phone Calls: Wi-Fi is available on the ship. iphones offer imessaging and Facetime, which are free of charge if you are connected to WIFI. Some carriers also offer Wi-Fi calling. Non-iPhone users (Android, Samsung, Google, etc) should research equivalent applications. There are phones available on the ship at the Guest Relations desk, and can be used at a rate of $7.95/min, max 10 minutes. Charges will be applied to your folio. s: Wi-Fi is available on the ship for s. Guests may also use the ship s Royal Caribbean Online computer room (located on Deck 8), available for complimentary ing. Other services may have a fee. President s Club App: Available over Wi-Fi. AIRPLANE MODE On the Ship: Always have your mobile device on Airplane mode to avoid any roaming charges, unless you have a Cruise Ship plan with your carrier. Note: A Cruise Ship Package does not fall under your International Plan, it is a completely separate plan. In Port: Be sure to switch to Airplane mode if you do not have an international phone plan. Seek places with Wi-Fi on the islands to check or make phone calls over the Internet. If you are not connected to Wi-Fi on the ship or in port, and if you are not in Airplane mode, roaming rates could apply. Any phone charges will not be reimbursed by ADP. Instructions on Internet while Cruising: ADP will provide complimentary Internet access for all ADP guests; one device (per person) may be connected to the Internet at any given time. Upgrades will be available for purchase once on board the ship. STREAM On board VOYAGE PACKAGE Price 1-Device 2-Device 3-Device 4-Device Day Pass STREAM (On board price) $0.00 $15.99 $14.99 $13.99 $27.99 Total per day $0.00 $15.99 $29.98 $41.97 Once on board, connecting is easy! 1. Connect to royal Wi-Fi on your own device to get started. 2. Open your Internet browser and register for the package of your choice 3. Enjoy VOOM, the fastest Internet at sea 4. To logoff one device to use another, type logoff.com into your browser. BLUETOOTH USE Disconnect Bluetooth devices after you make a call or transaction. Enable your discoverable mode only when required. ANY WIRELESS/AIR CARD/PLAN CHARGES

6 No charges may be expensed to ADP, and you are personally liable for any related charges. DATA SECURITY/REPORTING LOST OR STOLEN DEVICES Wireless devices may be subject to heightened security concerns, such as data theft and viruses. Please adhere to the protocols below to minimize your exposure to high communications charges as well as data security issues. If your wireless device gets lost or stolen, contact a member of the ADP Staff or Global Security, IMMEDIATELY. ROYAL CARIBBEAN CRUISE LINES LOYALTY PROGRAM If you are a member of any RCCL Loyalty Program ( Captain s Club, etc.), please note that because your President s Club trip is a chartered cruise, earning award points does not apply. CLIMATE In August, daytime high temperatures on the islands will typically average 88 degrees (F) / 31 degrees (C). Evening low temperatures average 78 degrees (F) / 25 degrees (C). Expect temperatures to be somewhat cooler aboard ship, as you cruise between ports. As it is summer time in the Caribbean, scattered showers are common. TIME ZONE DIFFERENCES The Cruise Caribbean ports of call are in the Atlantic Standard Time Zone in August. When it is 12:00 p.m. (noon) during your cruise, the following holds true: CITY Cruise Caribbean ports of call Allentown, PA New York Atlanta Chicago Denver Los Angeles Tucson TIME (DURING CRUISE DATES) 12:00 p.m. 12:00 p.m. 12:00 p.m. 12:00 p.m. 11:00 a.m. 10:00 a.m. 9:00 a.m. 9:00 a.m. WHAT TO BRING/SUGGESTED ATTIRE ON BOARD ATTIRE Casual: You re on vacation relax! Jeans, polos, shorts, sundresses, and blouses. Please keep swimwear to the Pool Deck. Smart Casual: Collared shirts, dresses, skirts, and blouses are all good choices. Pantsuits and jumpsuits for women and jackets, sports coats, and blazers for men are welcomed. Smart casual attire is required for dinner in the Main Dining Room and in some of the specialty restaurants, which include Giovanni s Table and Chops Grille. Please note that T-shirts, swimwear, robes, bare feet, tank tops, baseball caps, and pool wear are not allowed in the Main Dining Room or specialty restaurants at any time. As a courtesy to all guests, RCCL respectfully requires 6

7 and enforces compliance with the dress code at restaurant entrances. Additionally, guests are asked to follow the Smart Casual dress code in the Arcadia Theatre for all evening performances. WELCOME EVENT Weather permitting, the Sail Away Welcome Event will be held on the Pool Deck. Casual dress is appropriate. Heels are not recommended. A light jacket or sweater is suggested for the evening. DAYTIME/ACTIVITIES Comfortable, lightweight clothing and walking shoes are recommended for touring, shopping, and sightseeing. For optional ADP-hosted Shore Excursions, see the Ports of Call/Shore Excursions section of this book for specific attire recommendations. (For BOD activities, refer to the Board of Directors section.) There is an ice skating rink on board the ship. If you re planning to ice skate, please make sure to pack long pants and socks. All skaters are required to wear long pants and socks for their own comfort and safety. AWARDS CEREMONY & DINNER For men, a dress shirt, short-sleeved summer button-down shirt, or a neat polo with slacks is appropriate. Jackets are not required. For women, a summer dress, jumpsuit, or skirt and blouse are recommended. No jeans, shorts, hats or flip-flops. FINAL NIGHT PARTY For the final evening, casual attire is recommended. AIRLINE TICKETS & LUGGAGE AIRLINE TICKETS & FLIGHT ITINERARIES Your electronic ticket confirmation will be ed to you from Pclubhqair@biworldwide.com. Ensure the name on your airline ticket is exactly the same as the name on your passport. Please call the ADP President s Club Headquarters at (from within the United States or Canada) or (from all other countries), if you do not receive your confirmation within 48 hours after receipt of your travel mailing. LUGGAGE TAGS: New This Year! Two types of luggage tags will be enclosed with your travel mailing: President s Club luggage tags (two per person): Please complete each tag with your personal information and attach one to each bag you plan to check. RCCL Freedom of the Seas paper luggage tags (two per person): Please keep these tags with you on your flight to San Juan. When you arrive at the cruise terminal, please attach one tag to each piece of luggage. These tags are extremely important, as they will include your name and specific sailing information, which will allow ship personnel to deliver your luggage to the correct cabin. CARRY-ON BAGS Strict rules apply to the type and number of carry-on bags and other items that you can carry on board a passenger plane. Please check with your airline carrier prior to departure.

8 We encourage you and your guest to pack a small carry-on bag with your travel documents, a change of clothes, swimwear and any medications you may need. That way you don t have to wait for your checked bags to arrive in your stateroom before enjoying the on board activities. It may take a few hours for your luggage to be delivered. DELAYED LUGGAGE If your luggage does not arrive with you, submit a lost luggage report with your airline s Baggage Claim prior to leaving the airport and inform ADP s Travel Staff at the airport. They will work with your airline to get your bags to you as soon as possible. ENTRY & PASSPORT INFORMATION ENTRY REQUIREMENTS Although you do not need a passport to board the ship in Puerto Rico, a passport is required to travel to the islands of St. Kitts, St. Lucia, and Antigua. Your passport must be valid for at least 6 months beyond your return date. For airline ticketing purposes, please verify that the name you entered during the online registration process EXACTLY matches your passport presented at the airport. Name corrections after tickets are issued will result in a brand-new ticket and will be at your own expense. If your name has changed due to marriage or divorce, you must have your passport updated. Allow several weeks for processing. U.S. Citizens U.S. citizens traveling outside the United States must have a valid passport. If you do not have this, you will not be allowed to enter another country. Carry your passport with you; do not pack it in your luggage. If you are NOT a U.S. Citizen Please check with your local government agency for information regarding entry requirements. You are responsible for ensuring that you have all the correct documents for your trip. PASSPORT & VISA INQUIRIES U.S. Citizens: Canadian Citizens: British Citizens: Citizens of Other Countries: Check the website of your country s department of state or call the appropriate passport-issuing authority for the most current passport/entry information. 8

9 POLICIES 2018 PRESIDENT S CLUB TRAVEL POLICY The 2018 Travel Policy is posted on the ADP President s Club website You can also find the Travel Policy on the President s Club 2018 App. ADP S INCENTIVE TRIP CODE OF CONDUCT POLICY Each trip is a performance recognition program that rewards extraordinary performance of sales associates. This is an opportunity for you to celebrate success with your peers and leadership. All President s Club qualifiers must be active status at time of the trip. If you are on a leave of absence for medical reasons, your physician will need to certify you are able to return to work per ADP leaves policy. You will need to complete the necessary paperwork to return to work. You cannot be on a leave of absence over the dates of President s Club. As brand ambassadors for ADP, we must hold ourselves accountable to the highest ethical standards. The actions of you and your guest are direct reflections on ADP s image. ADP expects all program participants and guests to act appropriately at all times, behaving as they would in the presence of clients or in similar business-related situations. Any other type of behavior is unacceptable. You are also responsible for the behavior and actions of any guest accompanying you on the trip. ADP s message is simple always act responsibly. ADP expects that you and your guest will adhere to the following minimum expectations of appropriate behavior: If you choose to consume alcohol, do so moderately, and always be in control of your behavior and any decisions. Dress professionally at all ADP-hosted functions. Be respectful and courteous in every interaction with other ADP associates, their guests, ADP s Global Security Organization, ADP Corporate Events personnel, ship/resort personnel, other ship guests, and all others. The use of the ADP Corporate Card is for legitimate travel and company-sanctioned expenses only using the ADP Corporate Card for bar tabs is strictly prohibited. For those who behave inappropriately or violate the rules of ADP s Incentive Trip Code of Conduct policy or the Code of Business Conduct and Ethics Policy, there will be consequences. These may include, but are not limited to, both you and your guest being sent home, or other disciplinary action up to and including termination of employment. Significant incidents that result in intervention by the ship and/or ADP Global Security for you or your guest may result in immediate termination of employment. In addition, ADP reserves the right to reject any participant from attending any incentive trip if the individual has failed to meet this standard in the past at other incentive trips or elsewhere. Any additional costs, fines, or damages incurred as a result of inappropriate conduct by you or your guest will be your sole responsibility. All costs associated with an early return from the incentive trip for you and your guest will be your personal responsibility and expense.

10 Examples of unacceptable behavior that will result in disciplinary action: Use of illegal drugs, abuse of legal drugs, or overconsumption of alcohol by you or your guest. Belligerent behavior or refusal to comply with requests from ADP Global Security, ADP Corporate Events, and/or ship/resort personnel. Violation of any aspects of this Incentive Trip policy or the Code of Business Conduct and Ethics. ADP s Global Security Organization will be present at each incentive trip to enforce these policies and to investigate incidents. They will involve ADP Human Resources in all investigations. ADP GLOBAL SECURITY ADP Global Security is present throughout the entire program and is responsible for access control, response to any security or medical issue, and the investigation of any alleged violation of the ADP Code of Conduct. You will receive a contact card with emergency information upon arrival at President s Club in your welcome packet. TAXES An incentive award such as President s Club is considered to be non-business required and therefore is taxable for associates who pay U.S. income taxes. While the cost of President s Club for both you and your significant other/spouse will be included in your gross income, you will not be taxed on business-related items at President s Club, such as gifts and the cost of the Awards Banquets. For more on tax information regarding the trip, check the Travel Policy page on 10