Table of content. Warranty After sale procedures for All devices Maintenance period in main cities...

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2 Table of content Warranty... 2 After sale procedures for All devices... 4 Maintenance period in main cities... 6 Maintenance Period in other Cities... 8 Service centers in main cities Service centers in other cities All other brands V Axiom care centers Al Haddad care centers Via care centers Mashail Al Khaleej centers Hatifkom centers Pan Gulf centers Other Service Providers

3 Thank you for visiting STC showrooms and for choosing this device that we hope will meet your expectations & satisfaction. This Guide contains comprehensive and detailed information about all after-sales services for smart devices, the locations of service centers and time required for maintenance. In addition to all procedures relating to warranty and maintenance. For more information on the warranty, please visit the following site: STC s warranty is only available for apple products, service relating to other companies is provided by authorized dealers of each company. Warranty period is of 24 months starting the date of purchase of the hardware device sold in Saudi Arabia starting from The warranty is linked to the serial number of the device, which represent a reference guarantee for the client. The warranty will not cover the following misuse cases: 1. Repair in unauthorized repair centers 2. External or Internal Breakage 3. Scratching or normal wear and tear 4. Damage due to humidity or liquid 5. Electrical hazards due to connecting to high voltage and wrong power supply 6. Illegal modifications, Software or Hardware. Apple Products Customer Service Center If warranty does not cover the damaged device due to misuse or warranty expiration, STC will repair the device upon customer s request based on nonwarranted repair fees. 2 3

4 After-sales procedures for all devices: Problem Description Type of Device Due Procedure If you face any malfunction resulting from a manufacture defect within 24 hours from date of purchase. Apple iphone Apple ipad The device will be replaced with a new one along with its box, provided that it is returned to the same branch from which the device was purchased. If you face any malfunction after 24 hours from date of purchase (manufacture defects that require maintenance or replacement). If you face any issue related to misuse within/ after 24 hours from date of purchase Apple iphone Apple ipad Please visit STC maintenance centers in main cities or collection points If you face any malfunction after purchase (manufacture defects that require replacement). All other devices Kindly refer directly to the authorized dealer. 4 5

5 Maintenance Period in Main Cities Type of Device Maintenance Level Maintenance Period After sales services in main cities Apple devices Other devices Software restoration or replacement As per device s authorized dealer policy 14 working days from receipt devices, original invoice and deactivating Find Device option Determined by the authorized dealer 6 7

6 Maintenance Period in Other Cities Type of Device Maintenance Level Maintenance Period After sales services in other cities Apple devices Other devices Software restoration or replacement As per device s authorized dealer policy 14 working days from receipt devices, original invoice and deactivating Find Device option Determined by the authorized dealer 8 9

7 Service centers in main cities: Riyadh, Jeddah, Dammam Apple STC Maintenance Center, Dammam STC Maintenance Center Jeddah STC Maintenance Center Riyadh Address Dhahran Street branching from King Khaled Road, Adamah District Palestine Street, opposite Al Ameer Center, Al Mushrifah District Aqariyah 2, Beside Arab National Bank, at the crossing of Musa bin Nusayer Street and Olayah Street Telephone Official Working Hours Saturday - Wednesday: 9:00 am - 6:00 pm Thursday: 9:00 am - 12:00 noon

8 Service centers in other cities Region Central Central Central Central Western Western Western Western Western Western City Al Kharj Buraydah Hail Hail Yanbu Makkah Makkah Madinah Madinah Madinah Address King Fahad St. and King Abdulaziz Rd. junction Al Nahdah - Omar Ibn Al Khattab st. Western Ring Rd. opposite Guards net, Al Musaediah Branch Al Moajel Plaza - King Abdulaziz Road Al Sairafi Omar Ibn Al Khattab St. Al Azizia main Street Al Rasaifah - Prince Nasir Bin Saud Street Prince Muhammad Bin Abdul Aziz Street Sultana Market - Abu Bakar Street Al Hadayeg - Omar Bin Abdulaziz Street 12 13

9 Region Western Western Eastern Eastern Eastern Northern Northern Northern Northern Southern Southern Southern Southern Southern Southern City Taif Taif Al Ahsa Al Jubail Hafr Al Batin Al Jouf Tabouk Rafha Arar Asir Najran Al Baha Jizan Khamis Mushayt Bishah Address Shahar St. - Main Office Ranyah Al Hufuf Mall Al Huwaylat Mall Alwataniah Center - Baladiah District Alidari District - King Fahd Rd. - Behind Imarah Building Al Murooj District - opposite Dar Ar Rai School Internation Road Al Musaidiah District Al Nakheel St. opposite Traffic & Patrolling Dt. King Faisal Street, Behind Aseer Governorate Al Areesah - King Abdulaziz St. - opposite Najran University Airport Street - Beside King Fahad Mosque Jizan Main Street Al Deyafah District - Imam Mohammed Street Royal Phone Plaza 14 15

10 All other brands Brand BLACKBERRY SAMSUNG HUAWEI LENOVO HTC LG MOTOROLA Microsoft OBI ZTE SVC Provider Axiom Telecom I-CARE Al-Haddad Telecom Mashaeel Al-Khaleej I-CARE Al-Haddad Telecom Al-Haddad Telecom HTC Care Technocare Extra Technocare Al- Haddad Telecom Axiom Telecom Al-Haddad Telecom Hatifkom Pan Gulf 16 17

11 Axiom:

12 Region Location Address Working Days Working Hours Central Riyadh Olaya Street Opposite Al-Haram Center Saturday Thursday Friday off 09:00 AM 19:20 PM Western Jeddah (Sanea mall) Palestine Street Next to Mobily & STC Saturday Thursday Friday off 09:00 AM 19:20 PM Eastern Dammam / Khobar Prince Sulthan Naft Petrol Station & Fedex Saturday Thursday Friday off 09:00 AM 19:20 PM 20 21

13 Al Haddad:

14 Service Centre Name City Address Working Days Working Hours Al-Haddad Telecom Al Mursalat Riyadh Hisham Bin Abdul Malik Street, Al-Mursalat Saturday - Thursday 09:00 AM - 12:00 PM 04:00 PM - 11:00 PM Al-Haddad for telecommunication Jeddah The city road, AL-Sheeleh center Saturday - Thursday 10:00 AM - 12:00 PM 05:00 PM - 11:00 PM Al-Haddad Telecom Madina Al-Hizam Street / Prince Abdul Majeed Street Saturday - Thursday 10:00 AM - 12:00 PM 05:00 PM - 11:00 PM Al-Haddad Telecom Makkah Sitten Street Makkah Saturday - Thursday 10:00 AM - 12:00 PM 05:00 PM - 11:00 PM Al-Haddad Telecom Khamis Mushait Al - Khalidiyah Street next to the National Bank. Saturday - Thursday 10:00 AM - 12:00 PM 04:00 PM - 10:00 PM 24 25

15 Via care:

16 Service Centre Address City Working Hours Via care 4 Al Mursalat Telecom compound opposite Labor Ministry Riyadh 09:00 AM - 12:00 PM 04:00 PM - 09:00 PM Via care 2 Palestine Street - Al-Amir mall, smart zone branch Jeddah 09:00 AM - 12:00 PM 04:00 PM - 11:00 PM Via care 3 Al - Faisaliah - Abu Baker Road Dammam 09:00 AM - 07:00 PM 28 29

17 Mashail Al Khaleej:

18 SP LOCATION ADDRESS Mursalat Riyadh STC Compound Road, Mursalat Dammam Dammam Al Mazaria Street Jeddah Jeddah Palestine Street 32 33

19 Hatifkom:

20 Region City Address Working Days Working Hours Central Riyadh Morsalat Saturday - Thursday 10:00 AM - 06:00 PM Central Riyadh Batha, Alguraabi Road Saturday - Thursday 09:00 AM - 05:00 PM Western Jeddah Palestine Street Saturday - Thursday 10:00 AM - 06:00 PM 36 37

21 Pan Gulf:

22 Region City Address Working Days Working Hours Central Riyadh Al Oroba ST Near Panda Sunday - Thursday 08:30 AM - 04:30 PM Western Jeddah Palestine ST. Bamjaly. Center Sunday - Thursday 08:30 AM - 04:30 PM Eastern Khobar Cornish ST. Sofitel Hotel Sunday - Thursday 08:30 AM - 04:30 PM 40 41

23 Other Service Providers 42 43

24 Other Service Providers Contact TechnoCare Maintenance Centers HTC: Motorola: Extra