Tourist Acommodation Authority Housing for tourist use (HTU) in Barcelona

Transcription

1 Tourist Acommodation Authority Housing for tourist use (HTU) in Barcelona Inspection Service Barcelona City Council How a City Council like Barcelona s reacts in front of new tourist services platforms 10th WORLD CONGRESS SNOW AND MOUNTAIN TOURISM and March 23, 2018

2 Barcelona: consolidated tourist destination 4th European city in international tourism BARCELONA AIRPORT 39.7 MILLION PASSENGERS 130 INTERNATIONAL DESTINATIONS GASTRONOMIC CITY WITH MORE THAN 20 MICHELIN stars 1st URBAN DESTINATION TO OBTAIN THE CERTIFICATION OF RESPONSIBLE AND SUSTAINABLE TOURISMBiosphere MORE THAN31 MILLION ANNUAL VISITORS 4a WORLDWIDE CITY IN CONGRESS ORGANIZATION 1st Mediterranean Cruise Port 4th Worldwide Cruise Port

3 Barcelona: consolidated tourist destination Gerència d Ecologia Urbana

4 Normative 13/2002 Catalonia s Tourism Law Houses of tourist use are assigned by its owner, directly or indirectly, to third parties, in exchange for an economic consideration, for a season stay, in conditions of immediate availability 159/2012 Decree HTU requirements and owner duties Barcelona LICENSES SUSPESION

5 PEUAT Gerència d Ecologia Urbana

6 PEUAT Gerència d Ecologia Urbana

7 PEUAT CENSUS Places HUT with license

8 Intensive use of public space Citizen insecurity Citizen collaboration Gentrification Tourismphobia Noise Hostes vingueren Guests came and kicked us out of our house Neighbors in the old part of Barcelona's Eixample Esquerra neighborhood live in the interior of the block with a hotel, hostel and apartment hotel and complain about the inconveniences that cause them a dozen tourist flats. There are also student flats that rustle rooms to tourists. (digital newspaper article) Problems with transport Increase in restaurant prices Proximity commerce disappearance Increase in housing prices Neighborhood museum

9 S H O C K P L A N Detection measures Regulatory measures and administrative cooperation Sanctions measures

10

11 FILES INPUT CITIZEN COMPLAINTS INPUT JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC TOTAL IRIS 2016 IRIS GEN FEB MAR ABR MAI JUN JUL AGO SET OCT NOV DES 0 GEN FEB MAR ABR MAI JUN JUL AGO SET OCT NOV DES WEB Trucada al 010 WEB Trucada al 010 Trucada al DAC Tel 900 Ecologia Urbana (Instància) Trucada al DAC Tel 900 Ecologia Urbana (Instància) Reclamació Interna Altres Reclamació Interna Altres

12 FILES SUMMARY AUTHORITY INDICATORS Initiated expedients Cessations Sanctions

13 Trading Platforms activity 13/2002 Catalonia s Tourist Law 88th Art. Major infringement: "Advertising of companies or tourist establishments without showing their Catalonia s government registration number

14 Trading Platforms activity Gerència d Ecologia Urbana

15 Trading Platforms activity CTL Art. 73.5: The registration number, in the Tourism Register of Catalonia, of companies and tourist establishments must be recorded in all kinds of advertising that they announce. Art. 80.bis LTC: Intermediaries obligation and any natural or legal person involved in advertising, offering or mediating a tourist service or activity, providing tourist inspectors with all kinds of information, information, backgrounds and proof of tourist significance. Penalty system: - Advertising of companies or tourist establishments without showing their registration number in the Tourism Registry of Catalonia. - Resist to facilitate the performance of tourist inspection services or not meet their information requirements within a period of time. - Serious infringements with a fine of up to 60,000 euros and in case of recidivism, the infraction becomes very serious with a penalty of up to 600,000 euros.

16 HTU ADVERTISEMENT PLATFORMS SEPTEMBER 2015 Information letter to 20 web pages DECEMBER 2015 JUNE 2016 Origination of sanctioning proceeding to 12 web platforms HOMEAWAY 9FLATS OPENHOUSE ONLY APARTMENTS WIMDU RENTALIA HOUSETRIPS VISOR PENALTY DECISION Origination of a second sanctioning proceeding to AIRBNB i HOMEAWAY due to reiteration

17 Trading Platforms activity BARCELONA S COMBAT PLAN

18 Proved rental Inspection work and tourism platforms Legal person Owner << 30 % of alleged offenders proved long-term rental>> Gerència d Ecologia Urbana Av. Diagonal, 230, 2ª pl. Tenant Natural person Natural person Legal person Sporadic Not sporadic Sporadicl Not sporadic 30% 7% 13% 21% 2% 8% 19% Others alleged offenders can be divided in the following ways: 10% Natural person owner 27% 31% Legal person owner (sporadic) 19% Natural person owner (not sporadic) Legal person tenant Legal person tenant (sporadic) 12% 69% Legal person owner (not sporadic) 2% 30% Sporadic Not sporadic

19 Local activity information Local police Incoming calls (092/112) due to HTU complaints Trucades Ciutat % TRUCADES MOLÈSTIES PER HUT BARCELONA Setmanes Desembre % Acumulat %

20 Inspection work and tourism platforms Active search Web seekers Hosts Web pages HTU Inspection Tourists Information

21 Inspection work and tourism platforms Gerència d Ecologia Urbana Webpage search Protocol Administrative tasks / web searches Web Protocol Procedure opening Return procedure Sanction procedure Cease order (No-license HTU) No-license activity No-NRTC No-license HTU No-NRTC HTU Database Sites Inspection Plan Answer: site confirmation 40 web-seekers team Report AUTORITAS

22 HTU ADVERTISEMENT WEBS NO-NRTC HTU EVOLUTION Airbnb Homeaway Niumba Tripadvisor Wimdu NRTC HTU EVOLUTION Airbnb Homeaway Niumba Tripadvisor Wimdu NO NRTC 2016 NO NRTC 2017 With NRTC 2016 With NRTC 2017 DEC-2016 DEC-2017 Web platforms Rooms NO-NRTC NRTC Total Rooms NO-NRTC NRTC Total Airbnb Homeaway Housetrip Niumba Only Apartments Rentalia Tripadvisor Wimdu

23 CEASE ORDER FULFILLMENT REGISTERED FILES Inspected sites: 623 Carried out inspections: 1296 Ceased HTU activity 8% 1% 5% 6% Sense activitat HUT HUT Lloguer d'habitacions Allotjament turístic Sospitós 80%