About us: First and only ISAGO GSP provider in Central America.

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2 About us: LAATS S.A. is a Ground service provider with more than 15 years of experience. Based in Guatemala La Aurora International Airport, LAATS has grown to be the number one and industry leader due to it s total commitment to customer satisfaction and quality services, not to mention innovative services, better and well maintained equipment and the best dedicated and trained personnel. We offer integrated services of aircraft ground handling for passenger and cargo aircrafts, Passenger services, Airport Security services, Airport Special services, Aircraft Interior and Exterior Cleaning, Personnel Outsourcing, Aircraft Dispatch and Aircraft Line and Base Maintenance all of them with an strong management team and complying with local and foreign requirements ; having IATA ISAGO compliance as it s main quality and operational standard. First and only ISAGO GSP provider in Central America.

3 CEO Human Resource Management Recruitment Assistants Financial Management Accountant Puchasing Assistants GSE Manager Supervisor Mechanic/El ecrtomecha nic/painter Assistant Purchasing Quality Manager Internal Auditor Operational Manager Ramp Leader Ramp Coordinator Ramp Personnel CCO Leader Dispatch Controller Maintenance Manager Certified Mechanics No Certified Mechanics Security/Sp ecial Services Manager Security/Air port Services Leader Security Personnel Special Services Personnel Our Organization:

4 Our Clients: Airline/ Service American Airlines Ground Handling Aircraft Maintenanc e Air Operation Dispatch Counter Exterior Interior Washing/Cle Washing/Clea aning ning Special Services Cargo Handling Operations Personnel Outsourcin g Aircraft Security Avsec Baggage Xray Sceening A checks Maintenanc e Customer Focus Program Aeromexico Interjet Copa Airlines Panama Lan Chile Mas Air Lan Co Delta Sosa airlines Aerogaviota s DHL United Airlines TAG Veca ABX

5 Our Clients: Airline/ Service Copa Airlines Ground Handling Aircraft Maintenanc e Air Operation Dispatch Counter Exterior Interior Washing/Cle Washing/Clea aning ning Special Services Cargo Handling Operations Personnel Outsourcin g Aircraft Security Avsec Baggage Xray Sceening A checks Maintenanc e Customer Focus Program ABSA Iberia Spirit Avianca Mexicana de Aviation U.S. Airways Florida West Aerosource Aerocaribea n Mexicana Link Maya Island Air ATI ATA

6 Ramp Operations for PAX Ramp Operations for Cargo Interior Washing/Cleaning Safety and Quality Services Ground Operations Services DGAC/DA Exterior Washing/Cleaning Ground Support Equipment Counter Operations Control Center CCO / Air Operation Dispatch Security Services

7 Aircraft Maintenance A/C Outsourcing Personel X Ray Safety and Quality Services Ground Operations Services DGAC/DA Special Services A checks Maintenance FBO Customer Focus Program

8 LAATS OPERATIONAL CERTIFICATE AND APPROVED SERVICES

9 LAATS OPERATIONAL CERTIFICATE AND APPROVED SERVICES

10 RAC 111

11 MAO CERTIFICATE AND CAPABILITIES OMA RAC 145 DGAC/G

12 CHILE C.O. CMAR No. E-497MARCH 26, 2010

13 The International Air Transport Association (IATA) awarded LAATS SA on May 2011, whit the IATA Safety Audit for Ground Operations (ISAGO) after a process that consisted in 11 months, we were the first and only Independent Service Provider in Central America, fourth in Latin American and Caribbean to be awarded with such Prestigious Certification

14 INSURANCE

15 .INSURANCE

16 OUR EXPERIENCE - MAINTENENCE

17 o AIRCRAFTS. B SERVICE MAINTENANCE ON CALL WITH RATING IN ALL ATA CODE, CUSTOMER FOCUS PROGRAM (CFP), OPEN AND CLOSE DRY WASH ACTIVITY AND AIRWOTHINESS RELEASE REFUEL MONITORING GROUND TO FLIGHT DECK COMMUNICATION DRY WASH PROCESS

18 Customer Focus Program

19 AIR BORN EXPRESS: AIRCRAFT. B COMMUNICATION RECEPTION, TRANSIT CHECK, CORRECTIVE ACCION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AND AIRWORTHINESS RELEASE. ARRIVING AIRPLANE AT CARGO RAMP MAIN TIRE CHANGE

20 AEROMEXICO CONNECT: AIRCRAFTS. E-190. COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNAING OR DAILY CHECK, CORRECTIVE ACCION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC) AND AIRWOTHINESS RELEASE. OIL CHECK WATER SYSTEM CHECK ADJUSTMENT PAX SEEATS.

21 AEROMEXICO: AIRCRAFTS. B /800. COMMUNICATION RECEPTION, TRANSIT CHECK, OR DAILY CHECK and OVERNIGHT INSPECTIONS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE. EMERGENCY EQUIPMENT CHECK BRAKES CONDITION CHECK PAPERS WORK VERIFICATION

22 INTERJET: AIRCRAFTS A320 AND RRJ-95B. COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNAING OR DAILY CHECK, WEEKLY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE MAINTENANCE OPERATIONS CONTROL (MOC) PROCEDURES COMMUNICATIONS ACCESS TO AFT ELECTERONIC COMPARTMENT ENGINE OIL SERVICE

23 LATAM : AIRCRAFTS B COMMUNICATION RECEPTION, TRANSIT CHECK, DAILY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ENGINE OPEN ACCESS TO COMPONENTS REPLACEMENT AIRWORTHINESS RELEASE TO FLIGHT PUSBACK TO FLIGHT COMMUNICATION GROUND TO COCKPIT

24 VECA AIRLINES: COMMUNICATION RECEPTION, TRANSIT CHECK, OVERNIGHT OR DAILY CHECK, WEEKLY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ARRAIVING TO THE GATE AIRPLANE GATE REPOSITIONING

25 UPS : COMMUNICATION RECEPTION, TRANSIT CHECK, DAILY CHECKS, CORRECTIVE ACTION OF MAINTENANCE DEFECTS REPORTED BY PILOTS, RATING IN ALL ATA CODE, COMMUNICTION WITH MAINTENANCE OPERATION CONTROL (MOC). AIRWORTHINESS RELEASE ENGINE MAINTENANCE CHECK STORAGE PARTS

26 First ground handling operator in Guatemala doing A checks to Copa Airlines More than 990 A Check Services

27 ROSTER: Safety & Quality Services No. CERTIFICADOR LIC. FAA A&P/DGAC DGAC DUE AA B-738NG ABX B-763 F AMX E-190 AIJ RRJ-95B AIJ A320 LAN B-763 F LANCO B763 F ABSA B-763 F VECA A Adolfo Méndez 1891 Tipo I 21-jun /01/ /03/ /03/ Antonio Marroquín A&P / 541 Tipo I 30-abr ago Byron Rosales 977 Tipo III 12-ene César Quiroa A&P /1192 tipo I 30-sep ago-17 In process /03/ /03/ /02/ /02/ /02/ dec-2016 GUA Douglas Poroj 1759 Tipo I 30-mar /03/ /03/ Eddy Vidal A&P /976 Tipo I 30-abr jul GUA Emilio Guzmán A&P /1810 Tipo I 30-sep ago aug-17 27/01/ /03/ /03/ /04/ /04/ /04/ /02/ /03/2017 GUA Francisco Monzón 787 Tipo I 30-dic Jorge Coloma A&P /543 Tipo I 30-mar oct-17 06/08/ /01/ /03/ /03/ /09/ /09/ /09/ /02/ /04/2017 GUA Jorge Gramajo 1726 Tipo I 30-jun /01/ /03/ /03/ Keivin Espinoza 619 Tipo II 30-ago Kevin Salcedo 1196 Tipo III 28-feb Luis González A&P / 623 Tipo I 30-oct ago /05/ Luis Mérida 1865 Tipo I 30-dic /03/ /03/ Luis Pérez 1844 Tipo I 30-abr /01/ /03/ /03/ Mario Chavac A&P / 1158 Tipo I 30-dic mar-17 In process 27/01/ /03/ /03/ /02/ /06/2017 GUA Mario Vielman 1959 Tipo II 28-feb Miguel Jiménez 1777 Tipo II 30-nov Moisés Guevara 865 Tipo I 30-ene Obed Mich 973 III 31-dic Waldemar García 1897 tipo II 30-ene /03/ /03/ William Coyote 1787 Tipo I 28-feb /01/ /03/ /03/ William Haines A&P / 0424 Tipo I 30-may sep-16 25/07/ /01/ /03/ /03/ APR-17 01/04/ /04/ /02/ /03/2017 GUA4232 UNITED B- 738 NG UPS B- 757/767

28 OUR EXPERIENCE - AVSEC

29 Therefore DGAC certifies AVSEC providers AVSEC service provider must request certification under RAC 17 & 111 AVSEC service provider is not allowed to bring services without certification Once AVSEC Service provider obtains certification from DGAC, services can be promoted and operated

30 RAC 17 approval LAATS Certifications

31 RAC 111 Certification & Habilitations

32 ICAO INSTRUCTORS APPROVED!

33 SERVICES Aircraft perimeter security BAG security, from/to aircraft & sorting area Cargo security from /to aircraft & Cargo facilities

34 SERVICES Fraud documents check Aircraft cargo compartment security PAX door security, personnel entrance control

35 SERVICES Boarding area & hand BAG security inspection Aircraft security cabin search PAX security service at ticket counter

36 A few numbers Since2011 we have serviced more than 500 transits, RONs, and FBOs in our Security Services. More than 65,000 Special Services, WHCH, UMNRs, Pax assistance etc. More then 1.5M BAG screened

37 X Ray system Operations We count with trained and certified scanner personnel. With our equipment and software we are available to perform the match between a specific BAG with their image among all operating airlines BAG. LAATS is approved by Government to import & operate X ray Systems.

38 OUTSOURCING In accordance with your requirements, we can provide outsourced personnel. We offer: Recruit of the best personnel Prepare personnel records and legal requirements Manage employee payroll, benefits & compensation And all your detailed requirements.

39 OUR EXPERIENCE - AESTHETICS

40 AIRCRAFT EXTERIOR SERVICES Exterior Wash o Exterior dry cleaning o Exterior wet cleaning o Complete aircraft exterior wash o Sectioned aircraft exterior wash o High Safety Standards o Ground Support Equipment according with the services o Procedures according with the Operator requirements

41 AIRCRAFT EXTERIOR SERVICES Exterior Polish o Complete Aircraft Exterior Polish o Sectioned Aircraft Exterior Polish o Chemicals approved by the operator o High Safety Standards o Ground Support Equipment according with the services o Procedures according with the Operator requirements

42 AIRCRAFT INTERIOR SERVICES Major Effort Cleaning o Detailed attention to the interiors o All areas included or as operator requirements, e.g. galleys, sidewall panels, Cockpit, PAX cabin, lavatory, PSUs, cabinets, seats, tables, seat tracks, lights, screens etc o Removal of chewing gun, pen or ink traces o High Safety Standards o Procedures according with the Operator requirements

43 AIRCRAFT INTERIOR SERVICES Carpet Washing & Cleaning: o Complete carpet cleaning & washing o Central Aisle Carpet cleaning & washing, o Carpet inspection and report o Chewing gun, stains and food removal o High Safety Standards o Procedures according with the Operator requirements

44 AIRCRAFT INTERIOR SERVICES Seat cover removal & installation. o In accomplishment with operator requirements Pest Control o Management of pest control programs o Pest control chemicals, gel or liquid as approved by the operator.

45 AIRCRAFT INTERIOR SERVICES Air grill dust & contamination extraction and cleaning o LAATS provide this service in B737 fleet or as requirement of the operator Landing gears & Flight Control Surfase Cleaning o Landing gears, flaps, spoilers and other required by the operator. Wheel Well

46 COPA s Appearance and Cleaning Services Control by Aug 2016 Año Belly Polish Cockpit Fumigacion Lavado de alfombra Lavado exterior Limpieza de air Grills MEC Cambio de Covertores Pulido Exterior Total General hasta Agosto TOTAL

47 Sustained Growth As a result of the confidence gained thru consistent good quality services.

48 o o o o o In 2007 the aircraft exterior wash services program started with American Airlines Station GUA is the only outside of US authorized to perform this service AA manages the program from Miami and Dallas Hubs to comply with their appearance program More than 2,100 serviced performed. In March 2016 we started with Customer Focus Program, focused on passenger comfort. This program is only made in USA an MXN stations. We have a group of technicians and A&P s doing this program.

49 Sustained growth as a result of the confidence gained thru consistent good quality services.

50 OUR EXPERIENCE - CARGO

51 Cargo Operations for cargo flights Aircraft attention, reception Aircraft towing and push back Aircraft parking Ground Operations Services Aircraft Loading - unloading Cargo reception Build up & brake down of pallets Cargo & courier handling Ground Support Equipment GSE Oversize and Special Cargo Handling

52 Cargo Operations for passenger flights Aircraft attention, reception Aircraft Loading - unloading Cargo reception Build up & brake down of pallets Cargo & courier handling Ground Support Equipment GSE Oversize and Special Cargo Handling Cargo GSA

53 Warehouse Handling Equipment

54 Build Up and Break down ULD

55 Cargo GSA Almost 10 years of experience. 8 cargo staff in charge of all AA GSA/back office for cargo import and export operations. Various cargo operations for passenger flights example: Interjet/Aeromexico/Veca. Etc.

56 OUR EXPERIENCE - CCO

57 CCO It is the strategic center of Laats where the planning, dispatch, monitoring and coordination of flights is carried out. It receives information about the status of the operation and determines the action to take. Continuously monitors activities and operations 24 hours, 7 days a week. Send and receive information of interest. Services: Flight Tracking Flight planning Flight dispatch Air Operations Feedback system Special services Reports Others

58 Flight Tracking The Operations Control Center is responsible for monitoring and tracking inbound and outbound flights depending on conditions that require their attention to avoid impact on the performance of daily operations and service to customers, using the necessary tools, radars and systems of the airlines.

59 Flight planning Itinerary, special flights, charter and extras are scheduled. Taking in consideration the status of the fleet, crews, weather conditions, limitations, restrictions, schedules, passengers, cargo and fuel.

60 Flight dispatch The Laats Dispatcher after collecting all information regarding the factors involved in the dispatch of the aircraft, will determine the correct control of the Weight, and distribution of passengers, cargo (luggage, mail and cargo), always taking care of the operational limitations of the flight crew.

61 Flight dispatch To achieve this end, the proper implementation of each and every one of the corresponding procedures established by manuals, without omitting or altering any of them. The manifest of weight and balance, can be generated by an electronic system of a contracted provider, or through the weight and balance manual and as an alternative the manual medium will be used.

62 Air Operations The objective of tracking flights is to be aware of the status of airline operations at all times, to alert the areas involved in the daily operation to any operational irregularities, as well to provide operational support to flight crews in all the phases and other departments involved.

63 Communication

64 Support in boarding gates Other Activities OPS Ramp Officer Fuel Supply Monitoring Marshall

65 OUR EXPERIENCE - FBO

66 Ground Support Equipment Eq u ip m en t Cu an t it y Typ e Man u fac t u rer Capac it y Loader 1 Lower Deck LANTIS 15,000 Pounds Loader 1 Lower Deck LANTIS 15,000 Pounds Loader 1 High Deck TRANSACT 40,000 Pounds Loader 1 High Deck TRANSACT 40,000 Pounds Loader 1 Lower and High Deck FMC 40,000 Pounds Loader 1 Lower and High Deck LANTIS 15,000 Pounds Pushback Tractor 1 GT-50 Stewart & stevenson B767, A300, A330 Pushback Tractor 1 GT-50 Ward la Franc B767, A300, A330 Pushback Tractor 1 GT-60 Stewart & Stevenson B747, B777, A300, A330 Tractors 14 Electrical / Gas Various All ULD s Belt Loaders 13 Variable Height - Electrical / Gas Various N/A Dolly 40 Rollers Platform Various N/A Stairs 1 Variable Hight NMC Wollard B747 y B777 / 2.54 TO 5.08 Mtrs Crew Stairs 1 Fixed Height UNK B767, A300 GPU 8 115V Various B767, B777 ASU 2 N/A Stewart and Stevenson B767, B777 Slave Pallets 10 Rollers Platform N/A N/A 20 pies Dolly 1 Rollers Platform N/A N/A Forklift 1 Small Toyota 2.5 TN Forklift 1 Small Toyota 2.5 TN Forklift 1 Small Toyota 2.5 TN Forklift 1 Medium Toyota 3 TN Forklift 1 Medium Toyota 3.6 TN Forklift 1 Large Nissan 7.5 TN Towbars 3 N/A Various DC10 / DC10 / B747/ B767 / B777 / A330 / A /300

67 Ground Support Equipment

68 LOADER FMC MDL40 / 40,000 pounds / High Deck

69 LOADER LANTIS 818 / 15,000 pounds / lower and high deck

70 LOADER LANTIS CL7000 / 15,000 pounds / Lower Deck

71 LOADER LANTIS CL7000 / 15,000 pounds / Lower Deck

72 9 PUSHBACKS

73 15 BAGGAGE TRACTOR GAS/ELECTRIC

74 14 BELT LOADERS GAS/ELECTRIC

75 6 GPU 90 KW

76 2 A/C 2 ASU

77 1 CAMION ESCALERA Safety & Quality Services

78 FORKLIFT 3- Forklift 2.5 TN 1 -Forklift 3.0 TN 1 -Forklift 3.6 TN 1 -Forklift 7.5 TN

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