AIS QA COMPENDIUM. European Air Traffic Management. A source book of quality improvement initiatives for Aeronautical Information Services

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1 European Air Traffic Management AIS QA COMPENDIUM A source book of quality improvement initiatives for Aeronautical Information Services SOLUTIONS FROM AIS AHEAD

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3 DOCUMENT CHARACTERISTICS TITLE AIS QA COMPENDIUM A source book of quality improvement initiatives for Aeronautical Information Services EATMP Infocentre Reference: Document Identifier Edition Number: 1.0 Abstract Edition Date: 1 /3/2004 This document has been produced by the Data Content Improvement project of the EUROCONTROL AIS AHEAD Programme. The material is presented in the form of a compendium of improvement initiatives, reflecting good AIS practice that can be taken up by AIS.. This compendium of proposals does not address basic AIS processes that are to be found in other documentation such as ICAO Annex 15 and the AIS Manual (Doc 8126). What are addressed are activities that can be initiated that will lead to the improvements in the quality of AIS. AIS Quality Keywords Contact Person(s) Tel Unit Conrad Cleasby 3672 EATM STATUS, AUDIENCE AND ACCESSIBILITY Status Intended for Accessible via Working Draft General Public ; Intranet ; Draft EATMP Stakeholders Extranet Proposed Issue ; Restricted Audience Internet ( Released Issue Printed & electronic copies of the document can be obtained from the EATMP Infocentre (see page iii) Path: ELECTRONIC SOURCE U:\AHEAD/Projects/P3/Deliverables/cpmpendium-3 Host System Software Size Windows_XP Microsoft Word Mb

4 INTRODUCTION This document has been produced by the Data Content Improvement project of the EUROCONTROL AIS AHEAD Programme. It contains material which responds to a study commissioned under the AIS AHEAD Programme that was undertaken to identify the problems of AIS data content. The material was subsequently validated by Aeronautical Information Services in Europe at AIS Improvement Workshops and AIS QA Forums held in Luxembourg and Brussels between October 2002 and December The material is presented in the form of a compendium of improvement initiatives, reflecting good AIS practice that can be taken up by AIS. Many of the proposals reflect what is already considered good practice and which has already been implemented in some States. This compendium of proposals does not address basic AIS processes that are to be found in other documentation such as ICAO Annex 15 and the AIS Manual (Doc 8126). What are addressed are activities that can be initiated that will lead to the improvements in the quality of AIS. Cultural barriers in some States may prevent the direct application of some of these improvements in AIS practice. However, the principles behind each proposal remain valid and they should be adapted to the local cultural environment. The improvement proposals are categorised in 4 sections, reflecting different phases of the aeronautical information lifecycle. The sections are shown in the diagram below. The various sections are then subdivided by topic group where appropriate. Upstream Internal Coordination Downstream During the conduct of the AIS AHEAD Programme, one useful tool for focussing AIS improvements has been the AIS checklist, which was developed to reflect many aspects of good AIS practice and to provide a vehicle to act as the basis for discussion and debate. This checklist is shown on the following page and provides a good starting point for considering where improvements are needed in any AIS. The Compendium can then be used as a source book of initiatives that can be taken to address some of the problems that may have been identified as a result of running the checklist.

5 AIS IMPROVEMENT - Version 0.F AIS CHECKLIST This table contains some simple checks to improve the consistency and accuracy of AIS information. The checks have been identified following a survey of the problems in producing AIS in a number of Europe states. Do you do these things when producing your AIP? DATA ORIGINATION 1 Have you identified a complete list of authorised originators of AIS information (static and dynamic)? (It is possible that several organisations may feel they have the responsibility to supply information to the AIS organisation. Receiving the same information from several sources can cause confusion and errors. There should be one designated originator for each type of information) 2 Have you arranged with your data originators the format in which you would prefer to receive the data? (To ensure consistency in the data received, use of templates or pro-formas could be used. For examples the format of co-ordinates in latitude and longitude should be expressed in a consistent way) 3 Are the originators aware of the importance of supplying information in accordance with AIRAC procedures? (It may be that some information could be obtained in better alignment with the AIRAC if the originators were aware of the dates and the consequent of late provision of information) Yes 9 4 Do your data originators attend training courses in the provision of aeronautical information? (Some originators are unaware of the AIS provision chain and the importance of their role) 5 Do you host a forum to meet the data originators regularly (at least once a year)? (Do you meet the data originators to discuss issues they have had over the last year and possible future activities in the year ahead?) COMPILING THE IAIP Yes 9 6 Have you defined a quality management system for producing your AIS? (ECAC states are required to implement procedures in accordance with ISO 9000:2000 by the end of 2003.) 7 Do you regularly review (at least once a year) the entire IAIP document set to ensure that it is consistent and accurate? (The IAIP document set is updated at regular intervals and those sections that are being modified are checked carefully however a complete review of the entire IAIP once a year could identify inconsistencies) 8 Do you check the consistency between the same data that occurs in different parts of the AIP? (Some information occurs in several places in the IAIP it is important to check that every occurrence of that information is correct) 9 Do you routinely co-ordinate with neighbouring States prior to publishing Aeronautical information? (For example, the IAIP contains definitions of routes which terminate at state boundaries and these should be aligned with those in neighbouring states) 10 Do you routinely co-ordinate with military organisations prior to issuing AIS? (There is some military information that may be of interest to civil users and vice versa) 11 Do you proof read or peer review the amended parts of the AIP before publishing them? (Typographical and other simple mistakes can easy be detected by an independent reviewer and be removed prior to publication saving time and effort later) 12 Do you apply the OPADD for compiling NOTAMS? (ICAO Annex 15 and ICAO Doc describe how NOTAMS containing AIS dynamic data should be completed. This may not be sufficient to achieve consistent and concise NOTAMS. The EUROCONTROL Operating Procedures for AIS Dynamic Data (OPADD) complements the ICAO documents.) PUBLISHING THE IAIP Yes 9 13 Do you check that your users receive AIP amendments in accordance with the AIRAC? (Providing the AIS products to your distributor should not be the end of the process when the users receive the AIS products is important. Distribution could take a long time and must be taken into account) 14 Do you have a process for handling users queries on the IAIP? (Despite your best endeavours errors will get into IAIP amendments. You should have a process to receive their queries and act on them quickly) 15 Do you have regular meetings (at least once a year) with national users to see whether they are satisfied with your AIS? (There should be a regular opportunity to meet the users of your AIS to gauge their satisfaction. This is a requirement of ISO 9000:2000)

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