SAFETY, SECURITY, AND TRANSIT PLANNING AND OPERATIONS PLEASE NOTE MEETING DATE, AND TIME AGENDA

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1 SAFETY, SECURITY, AND TRANSIT PLANNING AND OPERATIONS CALL TO ORDER 1. ROLL CALL 2. PUBLIC PRESENTATIONS: Friday, February 16, :00 PM PLEASE NOTE MEETING DATE, AND TIME VTA Conference Room B North First Street San Jose, CA AGENDA This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 3. ORDERS OF THE DAY 4. ACTION ITEM - Conduct voting to determine the Committee s vice chairperson for calendar year CONSENT AGENDA 5. ACTION ITEM - Approve the Regular Meeting Minutes of December 15, ACTION ITEM -Approve the 2018 Safety, Security, and Transit Planning and Operations (SSTPO) Committee Meeting Schedule. REGULAR AGENDA 7. INFORMATION ITEM - Receive an update on Paratransit Service and Technology. (Verbal Report) (Evans) 8. INFORMATION ITEM Receive an update on Collision Avoidance Technologies (CAT). (Verbal Report) (Miskell)

2 Santa Clara Valley Transportation Authority Safety, Security, and Transit Planning and Operations February 16, INFORMATION ITEM Receive the following reports: a. INFORMATION ITEM -Receive the FY2018 Second Quarter Transit Operations Performance Report. b. Receive a report on the January 2018 Monthly Ridership and Fare Revenue Performance. (Verbal Report) OTHER ITEMS 10. Receive a report on VTA's Safety and Security Programs. (Verbal Report) 11. Items of Concern and Referral to Administration. 12. Review Committee Work Plan. (Evans) 13. Committee Staff Report. (Evans) 14. Chairperson's Report. (Chavez) 15. Determine Consent Agenda for the March 1, 2018 Board of Directors Meeting. 16. ANNOUNCEMENTS 17. ADJOURN In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. Disclosure of Campaign Contributions to Board Members (Government Code Section 84308) In accordance with Government Code Section 84308, no VTA Board Member shall accept, solicit, or direct a contribution of more than $250 from any party, or his or her agent, or from any participant, or his or her agent, while a proceeding involving a license, permit, or other entitlement for use is pending before the agency. Any Board Member who has received a contribution within the preceding 12 months in an amount of more than $250 from a party or from any agent or participant shall disclose that fact on the record of the proceeding and shall not make, participate in making, or in any way attempt to use his or her official position to influence the decision. A party to a proceeding before VTA shall disclose on the record of the proceeding any contribution in an amount of more than $250 made within the preceding 12 months by the party, or his or her agent, to any Board Member. No party, or his or her agent, shall make a contribution of more than $250 to any Board Member during the proceeding and for three months following the date a final decision is rendered by the agency in the proceeding. The foregoing statements are limited in their entirety by the provisions of Section and parties are urged to consult with their own legal counsel regarding the requirements of the law. Page 2

3 Santa Clara Valley Transportation Authority Safety, Security, and Transit Planning and Operations February 16, 2018 All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. NOTE: THE BOARD OF DIRECTORS MAY ACCEPT, REJECT OR MODIFY ANY ACTION RECOMMENDED ON THIS AGENDA. Page 3

4 5 Safety, Security, and Transit Planning and Operations Friday, December 15, 2017 MINUTES CALL TO ORDER The Regular Meeting of the Safety, Security, and Transit Planning and Operations (SSTPO) Committee was called to order at 12:04 p.m. by Chairperson Chavez in Conference Room B-106, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cindy Chavez Chairperson Present David Cortese Alternate Member N/A Dev Davis Alternate Member N/A Chappie Jones Vice Chairperson Present Raul Peralez Member Present Ken Yeager Member Present *Alternates do not serve unless participating as a Member. A quorum was present. 2. PUBLIC PRESENTATIONS Roland Lebrun, Interested Citizen, noted food and drinks are not allowed in Conference Room B ORDERS OF THE DAY There were no Orders of the Day.

5 5 CONSENT AGENDA 4. Regular Meeting Minutes of October 20, 2017 M/S/C (Yeager/Jones) to approve the Regular Meeting Minutes of October 20, RESULT: APPROVED [UNANIMOUS) Consent Agenda Item #4 MOVER: Ken Yeager, Member SECONDER: Chappie Jones, Vice Chairperson AYES: Chavez, Jones, Yeager NOES: None ABSENT: Peralez REGULAR AGENDA 5. Closed Circuit Television on Light Rail Vehicles Contract Award Richard Bertalan, Technology Manager - Technology Support Services, provided an overview of the staff report. Members of the Committee made the following suggestions: 1) consider including safety and security personnel in the Request for Proposal (RFP) development and; and 2) continue to work with vendor on feature improvements, such as live-feed sharing with law enforcement. Public Comment Member Peralez arrived at the meeting and took his seat at 12:15 p.m. Mr. Lebrun provided suggestions for improved monitoring. M/S/C (Jones/Yeager) to recommend that the VTA Board of Directors authorize the General Manager to execute a contract with Allied Telesis in an amount not to exceed $7,407,750 for the procurement and installation and five-year warranty of mobile Closed Circuit Television (CCTV) systems in 99 light rail vehicles. RESULT: APPROVED [UNANIMOUS) Agenda Item #5 MOVER: Chappie Jones, Vice Chairperson SECONDER: Ken Yeager, Member AYES: Chavez, Jones, Peralez, Yeager NOES: None NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY. Safety, Security, and Transit Planning and Operations Minutes Page 2 of 5 December 15, 2017

6 5 6. Receive a presentation on Light Rail Train Horn Rule Angelique Gaeta, Chief of Staff, provided an overview of the Light Rail Train Horn Rule, highlighting: 1) how quiet zones are established and exceptions to quiet zones; 2) history of quiet zone on the Vasona Light Rail line; 3) history of quiet zone assessment, comment and response from the Federal Railroad Administration (FRA), California Public Utilities Commission (CPUC), and City of San Jose; 4) overview of incidents; 5) development and population growth along the designated area; and 6) addressing FRA and CPUC concerns. Members of the Committee asked about next steps and suggested strategies to improve safety, such as enhanced audible and visual alerts and barriers at crossings. Committee Members noted focus should be on safety. Upon query of the Committee, Ahmad Qayoumi, City of San Jose s Department of Transportation, spoke about ongoing discussions with VTA to evaluate deficient intersections and ways to implement appropriate improvements to maintain the quiet zone. Public Comment Mr. Lebrun noted quiet zone process and expressed concern about regulations compliance. He added double tracking could make safety issues worse and suggested to consider grade crossings. Chairperson Chavez requested the staff presentation be forwarded to the Board. On order of Chairperson Chavez, and there being no objection, the Committee received a presentation on Light Rail Train Horn Rule. 7. SR 85 Transit Guideway Study Update Adam Burger, Senior Transportation Planner, provided an update of the State Route (SR) 85 Transit Guideway Study, highlighting: 1) study process and timeline; 2) overview of corridor travel patterns and trip origins-destinations; and 3) summary of considerations for designing alternatives. Public Comment Mr. Lebrun noted high ridership on Express Bus 181 due to all-day service and suggested Express Bus 185 run all-day as well. He commented the travel pattern illustration could be misinterpreted and suggested re-evaluation of data. On order of Chairperson Chavez, and there being no objection, the Committee received a presentation on the SR 85 Transit Guideway Study. Safety, Security, and Transit Planning and Operations Minutes Page 3 of 5 December 15, 2017

7 5 8. Marketing Quarterly Report Bernice Alaniz, Director of Marketing and Customer Service, and Dino Guevarra, Market Development Manager, provided the report, noting: 1) rebranding effort; 2) electric bus branding; 3) Rapid 522 marketing campaign; 4) examples of community partnerships for events and promotions; 5) promotion of Summer Youth Pass; 6) Car-Free Day promotion; 7) social media campaigns; and 8) VTA Holiday Trolley. Members of the Committee made the following comments: 1) asked for more information on other partnerships; 2) requested a more robust campaign effort for Next Network implementation, highlighting convenience and reliability; and 3) asked if the VTA Holiday Trolley effort can look into partnership with the Winter Wonderland attraction in the City of San Jose. On order of Chairperson Chavez, and there being no objection, the Committee received the Marketing Report. OTHER ITEMS 9. Report on the November 2017 Monthly Ridership and Fare Revenue Performance Chairperson Chavez referenced the November 2017 Ridership and Fare Revenue Performance report for the Committee s review. On order of Chairperson Chavez and there being no objection, the Committee received a report on the November 2017 Monthly Ridership and Fare Revenue Performance. 10. Report on VTA's Safety and Security Programs Ms. Gaeta provided a brief overview of the completed CPUC Triennial Audit. Staff will provide an update to the Committee upon final report of the CPUC. Nuria I. Fernandez, General Manager and CEO, gave a brief summary of the exit meeting with the CPUC, noting less findings than from previous audit and there were no findings on security aspects. On order of Chairperson Chavez and there being no objection, the Committee received a report of VTA s Safety and Security Programs. 11. Items of Concern and Referral to Administration There were no Items of Concern and Referral to Administration. 12. Committee Work Plan On order of Chairperson Chavez and there being no objection, the Committee reviewed the SSTPO Committee Work Plan. 13. Committee Staff Report There was no Committee Staff Report. Safety, Security, and Transit Planning and Operations Minutes Page 4 of 5 December 15, 2017

8 5 14. Chairperson's Report There was no Chairperson s Report. 15. Determine Consent Agenda for the January 4, 2018, Board of Directors Meeting CONSENT: Agenda Item #5. Recommend that the VTA Board of Directors authorize the General Manager to execute a contract with Allied Telesis in an amount not to exceed $7,407,750 for the procurement and installation and five-year warranty of mobile Closed Circuit Television (CCTV) systems in 99 light rail vehicles. REGULAR: None. 16. ANNOUNCEMENTS Chairperson Chavez expressed her appreciation to VTA staff for their work and wished everyone warm Holiday greetings. 17. ADJOURNMENT On order of Chairperson Chavez, and there being no objection, the meeting was adjourned at 1:26 p.m. Respectfully submitted, Michelle Oblena, Board Assistant VTA Office of the Board Secretary Safety, Security, and Transit Planning and Operations Minutes Page 5 of 5 December 15, 2017

9 6 Date: January 26, 2018 Current Meeting: February 16, 2018 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Safety, Security, and Transit Planning and Operations General Manager, Nuria I. Fernandez Board Secretary, Elaine Baltao 2018 SSTPO Committee Meeting Schedule Policy-Related Action: No Government Code Section Applies: No ACTION ITEM RECOMMENDATION: Approve the 2018 Safety, Security, and Transit Planning and Operations (SSTPO) Committee Meeting Schedule. BACKGROUND: The VTA Board of Directors Safety, Security, and Transit Planning and Operations (SSTPO) Committee generally meets monthly on the third Friday of the month. The following meeting dates are proposed for The SSTPO Committee generally meets at VTA River Oaks Campus, 3331 North First Street, Conference Room B-106, at 2:00 p.m., or as otherwise posted. Friday, February 16, 2018 Friday, March 16, 2018 Friday, April 20, 2018 Friday, May 18, 2018 June 2018 (No Meeting Scheduled) July 2018 (No Meeting Scheduled) Friday, August 17, 2018 Friday, September 21, 2018 Friday, October 19, 2018 Friday, November 16, 2018 Friday, December 21, :00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m. 2:00 p.m.

10 6 FISCAL IMPACT: There is no Fiscal Impact. Prepared by: Michael Diaresco, Board Assistant Memo No Page 2 of 2

11 ACCESS Paratransit Technology Overview 2/16/2018

12 PASS-WEB MyACCESS Online myaccess.vta.org 2

13 Pass-Web MyACCESS Online 3

14 EZ-Wallet Cashless Faring Solution 4

15 Trip Broker- Communication Gateway Allows transit agencies to push trips to the most cost effective third party taxi or paratransit service provider. Track the dynamics of trip management between the agency and all taxi providers Third party providers (such as taxi vendors) don t need other technology than a web browser 5

16 Driver Mate Real-time tablet base solution Tracks a vehicles location via GPS Sends and receives real time trip updates Provides turn by turn directions, if needed. 6

17 IVR -Reservations, Cancellations, & Callbacks A self service, telephone-based demand response application that gives the passenger the ability to lookup, cancel, or book demand. This component also includes the outbound calling module (callbacks). 7

18 CERT-Certification Management Closely monitor, automate, and streamline clients certification process. By managing the basic client certification process from the initial request for an application and/or information to final approval or denial of service. Including interviews and appeals, and receive automated notices of deadlines. Workflow management and trip by trip eligibility determination are key offering of this module. SUS-Suspension Management Manage late cancellations, no shows and missed trips. Monitor abuse of transit service and initiate appropriate responses based on pre-defined suspension policies. 8

19 View Point 9

20 ACCESS Paratransit Technology Updates PASS July 28, 2017 Successfully implemented, and using in our day to day operations for reservations, dispatch, and reporting. Trip Broker July 28, 2017 Successfully implemented and being used in day to day operations. Driver Mate July 28, 2017 Successfully implemented and being used in day to day operations. PASS-WEB 48 Customers have accounts and 1,350 trips have been successfully booked or MyACCESS August 21, 2017 cancelled. Online Successfully implemented, and using to document customers eligibility Certification August 21, 2017 IVR December 7, 2017 certification process. ACCESS successfully moved our phones off VTA's main system onto our own ACD phone system on September 26, As we transitioned to our new paratransit facility. ACCESS continues test and make improvements on our IVR system which deployed December 7, 2017.

21 View Point EZ-WALLET Service Infraction ACCESS Paratransit Technology Updates February 7, 2018 Coming Fall 2018 TBA Allied Telesis Spring 2017 Successfully implemented and used to track and monitor ACCESS drivers, trips, and performance. User friendly and allows quicker reporting, data, and response to customer inquiries. July 28, 2017 EZ-Wallet was implemented in our day to day operation. InternaCustomer Interface set to be released this Fall Allowing customers to manage lly we are working on testing and defining the functionally of the their paratransit client account, add funds, and view balances. This feature will allow ACCESS to monitor and track customers no shows and suspensions accurately. Partnership with local tech Envigilant Systems to utilize SMART device technology in VTA paratransit vehicles. Real-time, auditable GPS tracking information via a simple and intuitive user-interface screen. Real-time camera feed for customer safety and security. Real-time access to VTA Access vehicle operational elements, e.g., acceleration/deceleration, rapid braking, engine over rev, idle time, etc. Wi-Fi, driver rating, ETA display with live traffic updates, etc.

22 Agenda Item # 8 Collision Avoidance Technologies (CAT) Speaker: Gary Miskell, Chief Technology Officer Safety, Security, and Transit Planning & Operations Committee February 16, 2018

23 Safety Is VTA s #1 Priority! VTA is committed to implementing, maintaining and consistently improving procedures aimed at achieving the highest level of safety performance. Collision avoidance technologies (CAT) offer new avenues to progress towards this goal.

24 Collision Avoidance Technologies CAT Utilize detection: - operator alerts, - adaptive responses - other methods. Tested by VTA, Sound Transit, New York MTA and other agencies

25 Sound Transit CAT Test Results Three-month trial period of CAT potentially stopped 15 serious collisions All serious collision warnings happened at an average speed of 13.6 mph. Overall safety rating (driver behaviour) improved by 20% Bus Drivers saw benefits of using the system Overall fuel efficiency improved by 8%

26 VTA s Mobileye Collision Avoidance System Shield Plus OK Caution Alert

27 VTA s Pilot Test Results

28 VTA s Next Steps for CAT Upgrade Mobileye Shield Plus pilot system this summer Expand the pilot to include two (2) articulated 60-foot buses Install Secondary Forward facing and Driver facing camera system and a system to protect recording Install Front / Side camera system to monitor bike rack and passenger door Install Monitor facing the passenger showing internal video

29 Questions?

30 9.a Date: January 31, 2018 Current Meeting: February 16, 2018 Board Meeting: n/a BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Safety, Security, and Transit Planning and Operations General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans SUBJECT: Transit Operations Performance Report - Q2 FY 2018 FOR INFORMATION ONLY BACKGROUND: The FY2018 Second Quarter Transit Operations Performance Report presents the second fiscal quarter's year-to-date (July 2017-December 2017) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. DISCUSSION: Ridership (page 7 of the report) Bus ridership through the second quarter of FY2018 totaled 14.3 million, a decrease of 4.2% compared to the same period in FY2017 (July 2016-December 2016). Average weekday ridership was 93,186, down 4.0 % compared to FY2017. This period had one less weekday compared to the previous period. Light rail recorded 4.3 million boardings through the second quarter of FY2018, a decrease of 9.8% compared to the same period of the prior fiscal year. Average weekday ridership was 27,569, down 10.0% compared to FY2017. Overall, system ridership (bus and rail) was 18.6 million, down 5.6% compared to last year. Average weekday ridership decreased 5.4%, from 127,703 last year to 120,755 this year. Special Event Service: A total of 28 stadium events occurred through the second quarter of FY2018: 13 at the Avaya Stadium and 15 at the Levi s Stadium. Events at Levi s Stadium included two regular football games, eight 49ers games, the PAC-12 championship game, the Foster Farms Bowl, and a Facebook summer picnic. A total of 146,538 riders took VTA to the Levi s stadium during the 15 major events, averaging 9,769 riders per event.

31 9.a Levis Stadium events Year Month Riders Even Average per event ts 2017 July 26, , August 16, , September 26, , October 19, , November 25, , December 30, ,745 Totals 146, ,769 Key Performance Indicators (page 6 of the report) Service reliability performance for the system (both bus and light rail) in FY2018 was 99.66%, which exceeded the established goal. Bus on-time performance was 85.4%, about the same as last year. Light rail on-time performance was 83.8% through the second quarter of FY2018, slightly lower than last year s 85.1%. Bus recorded 12,402 miles between major mechanical schedule losses through the second quarter of FY2018, 17.4% higher than the same period last year. Light rail recorded 30,144 miles between major mechanical schedule losses. Both bus and rail met and exceeded established goals. Absenteeism goals were met for all except for Operators. Paratransit (page 22 of the report) Through the first six months of FY 2018, the total Paratransit ridership was 266,990, down 1.2 % compared to the same period last year. The net operating cost for ADA Paratransit services during the second quarter of FY2018 was $9,674,136 million, a 6.0% increase from the same period last year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the second quarter of FY2018 was $36.23, a 7.3% increase from the $33.78 reported for the same period last year. The new contract structure took place July The call center moved to a new permanent location in September Several of the performance indicators were not met. Contract Performance Indicators for FY2018 Performance Indicators Goal Q Met Goal Passenger's Per Hour [PPH] >= No On-Time Performance [OTP] >= 92.0% 84.3% No Net Cost per Passenger <=$26.75 $36.23 No OTP First Pick-Up >=95% 98.6% Yes OTP be there By Time >=90.0% 87.0% No Excessively Late Trips <= % Yes Missed Trips No Call Center Telephone Hold Times (Minutes) <= No Page 2 of 3

32 9.a Abandoned Telephone Calls <=3% 17.0% No Complaints per 1,000 Passenger Trips <= Yes Preventable Accidents (Per 100,000 Revenue Miles) <= Yes Preventable Maintenance Inspections On-Time 100% 100% Yes ADA Eligibility Certification within 21 Days 100% 100% Yes Inter-Agency Partners and Contracted Services (page 6 of the report) VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of Caltrain and ACE: Dumbarton Express ridership was 130,403, down 0.4%. Highway 17 Express ridership was 143,776, down 5.7%. Monterey-San Jose Express ridership was 11,515, down 3.6 %. ACE ridership was 673,596, up 3.5%. Caltrain ridership was 9,476,324, up 0.8%. CE shuttle ridership was 206,466, down 0.3%. Paratransit ridership was 266,990, down 1.2%. Prepared By: Lalitha Konanur Memo No Page 3 of 3

33 Transit Operations Performance Report FY2018 Second Quarter Report (July 01, 2017-December 31, 2017) 9.a.b

34 9.a.b

35 9.a.b Transit Operations Performance Report Second Quarter FY 2018 Report (July 1, 2017 December 31, 2017)

36 9.a.b Santa Clara Valley Transportation Authority FY2018 Second Quarter Transit Operations Performance Report (July 01, December 31, 2017) TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 6 Ridership Summary 7 Route details 8 Route Performance Boardings Per Revenue Hour (Charts) 9 Average Peak Load (Express) 13 Route Productivity 14 Paratransit Operating Statistics 22 Glossary Prepared by: Operations Analysis, Reporting & Systems

37 9.a.b Executive Summary

38 9.a.b SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2018 First Quarter Transit Operations Performance Report (July 1, 2017 December 31, 2017) SUMMARY OF PERFORMANCE Ridership (page 7 of the report) Bus ridership through the second quarter of FY2018 totaled 14.3 million, a decrease of 4.2% compared to the same period in FY2017 (July2016-December 2016). Average weekday ridership was 93,189, down 4.0 % compared to FY2017. This period had one less weekday compared to the previous period. Light rail recorded 4.3 million boardings through the second quarter of FY2018, a decrease of 9.8% compared to the same period of the prior fiscal year. Average weekday ridership was 27,569, down 10.0% compared to FY2017. Overall, system ridership (bus and rail) was 18.6 million, down 5.6%. Average weekday ridership decreased 5.4%, from 127,703 last year to 120,758 this year. Special Event Service: A total of 28 stadium events occurred through the second quarter of FY at the Avaya Stadium and 15 at the Levi s Stadium. Events at Levi s Stadium included two regular football games, eight 49ers games, the PAC-12 championship game, the Foster Farms Bowl, and a Facebook summer picnic. A total of 146,538 riders took VTA to the Levi s stadium during the 15 major events, averaging 9,769 riders per event. Levis Stadium events Year Month Riders Events Average per event 2017 July 26, , August 16, , September 26, , October 19, , November 25, , December 30, ,745 Totals 146, ,769 Key Performance Indicators (page 6 of the report) Service reliability performance for the system (both bus and light rail) in FY2018 was 99.66%, which exceeded the established goal. Bus on-time performance was 85.4%, about the same as last year. Light rail on-time performance was 83.8% in FY2018, slightly lower than last year s 85.1%. 1

39 9.a.b Bus recorded 12,402 miles between major mechanical schedule losses through the second quarter of FY2018, 17.4% higher than the same period last year. Light rail recorded 30,144 miles between major mechanical schedule losses. Both bus and rail met and exceeded established goals. Absenteeism goals were met for all except for Operators. Paratransit (page 22 of the report) Through the first six months of FY 2018, the total Paratransit ridership was 266,990, down 1.2 % compared to the same period last year. The net operating cost for ADA Paratransit services during the second quarter of FY2018 was $9,674,136 million, a 6.0% increase from the same period last year. The net operating cost per Paratransit passenger trip (including eligibility costs) for the second quarter of FY2018 was $36.23, a 7.3% increase from the $33.78 reported for the same period last year. The new contract structure took place July The call center moved to a new permanent location in September Several of the performance indicators were not met. Contract Performance Indicators for FY2018 Q2 Met Goal Performance Indicators 2018 Goal Passenger's Per Hour [PPH] >= No On-Time Performance [OTP] >= 92.0% 84.3% No Net Cost per Passenger <=$26.75 $36.23 No OTP First Pick-Up >=95% 98.6% Yes OTP be there By Time >=90.0% 87.0% No Excessively Late Trips <= % Yes Missed Trips No Call Center Telephone Hold Times (Minutes) <= No Abandoned Telephone Calls <=3% 17.0% No Complaints per 1,000 Passenger Trips <= Yes Preventable Accidents (Per 100,000 Revenue Miles) <= Yes Preventable Maintenance Inspections On-Time 100% 100% Yes ADA Eligibility Certification within 21 Days 100% 100% Yes Inter-Agency Partners and Contracted Services (page 7 of the report) VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of Caltrain and ACE: Dumbarton Express ridership was 130,403, down 0.4%. Highway 17 Express ridership was 143,776, down 5.7%. Monterey-San Jose Express ridership was 11,515, down 3.6 %. ACE ridership was 673,596, up 3.5%. Caltrain ridership was 9,476,324, up 0.8%. CE shuttle ridership was 206,466, down 0.3%. Paratransit ridership was 266,990, down 1.2%. 2

40 9.a.b SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2018 Second Quarter Transit Operations Performance Report (July 1, 2017 to December 31, 2017) This section shows events that can affect normal service operations and system ridership. Ridership historically follows employment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 3, 2017 Service Changes July 4, 2017 VTA featured increased light rail service to the downtown Rotary Club fireworks show at Discovery Meadow. Two other major fireworks shows one at California s Great America Theme Park in Santa Clara, and another at Lake Almaden Park in San Jose. July 10, 2017 San Jose Earthquakes vs. LA Galaxy at Avaya Stadium July 10 thru 16, 2017 Construction along the northbound track at the Capitol Light Rail Station. Weeknights and weekends trains are single tracking. July 14, 2017 San Jose Earthquakes vs. Eintracht Frankfurt at Levis. July 23, 2017 International Champions Cup, Real Madrid vs. Manchester United at Levis. July 26, 2017 CONCACAF Gold Cup Final at Levis Stadium. July 29, 2017 Reopening of Montague Light Rail Station. July 29 & Gilroy Garlic Festival. July 2017 Unleaded fuel averaged $2.94 a gallon. August 5, 2017 San Jose Earthquakes vs. Columbus Crew SC at Avaya Stadium. August 9 thru Sept 22, 2017 Palo Alto Transit Center closed for City s Construction. August 14, 2017 Schools starts to open. August 19, 2017 SF 49ers vs. Denver Broncos (Pre-Season Football Game). August 18 thru August 25, 2017 The City of San Jose performed a demonstration project in downtown San Jose. August 31, 2017 SF 49ers vs. Los Angeles Chargers (Pre-Season Football Game).August 1, 21, 28 & 31, 2017 Spare the Air day. 3

41 9.a.b August 2017 Unleaded fuel averaged $3.00 a gallon. September 1 thru September Rail Rehabilitation along First Street. September 2, 2017 VTA s General Manager authorized free rides due to excessive heat. September 5, ST & Reed Construction Impacts Bus Routing. September 10, 2017 SF 49ers vs. Carolina Panthers (Football Game). September 16, 2017 San Jose Earthquakes vs. Houston Dynamo at Avaya Stadium. September 21, 2017 SF 49ers vs. Los Angeles Rams (Football Game). September 27, 2017 San Jose Earthquakes vs. Chicago Fire at Avaya Stadium September 30, 2017 San Jose Earthquakes vs. Portland Timbers. September 1, 2, 4 and 27, 2017 Spare the Air day. September 2017 Unleaded fuel averaged $3.16 a gallon. October 4, 2017 Levis Stadium Coldplay Concert October 9, 2017 Service Changes. October 22, 2017 Avaya Stadium San Jose Earthquakes vs. Minnesota United FC October 22, 2017 Levis Stadium SF 49ers vs. Dallas Cowboys (Football Game). October 24, 2017 San Jose has hit the 90-degree mark just once on Oct. 24, according to the National Weather Service in Monterey. On Tuesday, the city cruised past that with a high of 94 degrees, breaking the previous record for the day set back in October 11-13; 16-19; 27/ 2017 Multiple days declared as Spare the Air days. October 28 & 29, 2017 Rail Rehabilitation Along First Street. October 2017 The Bay Area added 7,600 jobs during October, a welcome counterpoint to the past two months of employment losses, and the region s jobless rates improved to their best level in nearly two decades. October 2017 Unleaded fuel averaged $3.04 per gallon. November 5, 2017 Levis Stadium SF 49ers vs. Arizona Cardinals (Football Game) November 12, 2017 Levis Stadium SF 49ers vs. New York Giants (Football Game) 4

42 9.a.b November 23, 2017 Annual Silicon Valley Turkey Trot. November 24 thru December 31, 2017 Historic Trolley Service. November 26, 2017 Levis Stadium SF 49ers vs. Seattle Seahawks (Football Game). November 2017 Unleaded fuel averaged $3.18 per gallon. November 2017 Bay Area jobless rates improved in November to their best levels in at least 18 years, while the statewide jobless rate hit an all-time low as robust job growth arrived just in time for the holidays. December 1, 2017 Levis Stadium PAC-12 College Football Championship Game Stanford Cardinal vs USC Trojans. December 1, 2017 The Santa Clara Valley Transportation Authority Policy Advisory Board agreed at its Dec. 7 meeting to adopt a policy for a commuter shuttle program that would require the operators of private charter buses that ferry employees to and from the campuses of companies like Google, Apple and Facebook to adhere to a set of rules and regulations in order to access VTA bus stops. December 17, 2017 Levis Stadium SF 49ers vs. Tennessee Titans (Football Game) December 24, 2017 Levis Stadium SF 49ers vs. Jacksonville Jaguars (Football Game) December 27, 2017 Mission College Bus Stop Opening. December 27, 2017 Levis Stadium Foster Farms Bowl Arizona Wildcats vs. Purdue Boilermakers. December 8; 11-15; Multiple days declared as Spare the Air days. December 31, 2017 New Year Extended Free Service. December 2017 Unleaded fuel averaged $3.11 per gallon. 5

43 9.a.b Key Performance Indicators

44 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS FY2018 Second Quarter Transit Operations Performance Report (July 01, December 31, 2017) 9.a.b FY 2015 Annual FY 2016 Annual FY 2017 Annual FY 2018 II Quarter Met Goal? FY 2018 Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 141, , , ,758 No >= 125,500 Boardings per Revenue Hour YES >= 24.0 Percent of Scheduled Service Operated 99.67% 99.64% 99.65% 99.66% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 9,890 10,655 11,303 13,222 YES >= 8,700 Miles Between Chargeable Accidents 78, , , ,351 YES >= 111,000 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 106, ,009 94,740 93,189 No >= 95,000 Boardings per Revenue Hour YES >= 20.1 Percent of Scheduled Service Operated 99.64% 99.60% 99.62% 99.63% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 9,890 10,011 10,579 12,402 YES >= 8,000 Miles Between Chargeable Accidents 78, , , ,800 YES >= 99,258 On-time Performance 85.6% 85.8% 86.3% 85.4% No >= 92.5% Operator Personal Time-off 7.2% 7.6% 8.3% 10.6% No <= 10.0% Maintenance Personal Time-off 6.0% 5.5% 6.9% 5.8% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) No >= 4.75 Average Weekday Boarding Riders 34,935 33,308 29,262 27,569 No >= 30,500 Boardings per Revenue Hour YES >= 58.0 Percent of Scheduled Service Operated 99.96% 99.97% 99.96% 99.96% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 20,292 23,528 26,707 30,144 YES >= 25,000 Miles Between Chargeable Accidents 2 558,019 1,117, , ,775 No >= 1,115,324 On-time Performance 77.4% 77.5% 84.3% 83.8% No >= 95.0% Operator Personal Time-off 7.3% 7.7% 8.4% 10.3% No <= 10.0% Maintenance Personal Time-off 5.2% 4.1% 4.9% 4.5% YES <= 8.0% Way, Power, & Signal Personal Time-off 8.6% 8.7% 8.5% 4.4% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 3.0% 2.8% 2.1% 2.0% YES <= 5.0% PARATRANSIT Passengers per Revenue Hour³ No >= 2.00 Net Cost per Passenger $24.22 $30.24 $39.34 $36.23 No <= $26.75 Ontime Performance 96.5% 90.9% 91.9% 84.3% No >= 92.0% OTP First Pick-Up % YES >= 95.0% OTP Be There By Time % No >= 90.0% Excessively Late Trips % YES <= 0.01% Missed Trips No <= 0 Complaints per 1,000 passenger Trips % 0.11 YES <= 1.0 Calls Response Time (minutes)³ No <= 1.5 Abandoned Telephone Calls % No <= 3.0% ADA Eligibility Certification within 21 Days 100.0% 100.0% % YES = 100.0% Preventative Maintenance Inspections Ontime 100.0% 100.0% % YES = 100.0% Preventable Accidents (per 100,000 Revenue Miles) YES <= 0.75 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY

45 9.a.b Ridership Summary

46 9.a.b SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) FY2018 Second Quarter Transit Operations Performance Report (July 01, December 31, 2017) FY2018 FY2017 % Change Directly Operated Services Bus 14,293,528 14,926, % Average Weekday Riders 93,189 97, % Light Rail 4,343,878 4,816, % Average Weekday Riders 27,569 30, % Total Directly Operated Services 18,637,406 19,742, % Average Weekday Riders 120, , % Inter-Agency Partners Dumbarton Express 130, , % Average Weekday Riders 1,027 1, % Highway 17 Express 143, , % Average Weekday Riders % Monterey-San Jose Express 11,515 11, % Average Weekday Riders % Altamont Commuter Express (ACE) 673, , % Average Weekday Riders 5,432 5, % Caltrain 9,476,324 9,400, % Average Weekday Riders 60,954 59, % Caltrain Shuttles (in Santa Clara County) 914, , % Average Weekday Riders 7,091 7, % Contracted Services Paratransit* 266, , % Average Weekday Riders 1,885 1, % ACE Shuttles 206, , % Average Weekday Riders 1,665 1, % Total Contracted / Inter-Agency 5,829,752 5,786, % Combined Total Ridership (in Santa Clara County) 1 24,467,158 25,528, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. 7

47 9.a.b Route Performance

48 9.a.b Route Listing Route Destination Route Destination 10 Santa Clara Transit Ctr.-San Jose International Airport- Metro/Airport LRT Station 70 Capitol LRT Station-Great Mall/Main Transit Ctr. 12 San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via 71 Flea Market White Rd. 13* Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 72 Senter & Monterey-Downtown San Jose 14* Gilroy Transit Ctr. to St. Louise Hospital via Camino Arroyo 73 Snell/Capitol-Downtown San Jose 16* Morgan Hill Civic Ctr. to Burnett Ave. 77 Eastridge Tran Ctr-Great Mall/Main Trans Ctr via King Rd 17* Gilroy Transit Ctr. to St. Louise Hospital via Murray Ave. 81 Moffett Field/Ames Ctr.-San Jose State University 18* Gilroy Transit Ctr. to Gavilan College 82 Westgate-Downtown San Jose 19* Gilroy Transit Ctr. to Wren & Mantelli 88* Palo Alto Veteran's Hospital-Middlefield & Colorado 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El California Ave. Caltrain Station-Palo Alto Veteran's 89 Camino Hospital 23 DeAnza College-Alum Rock Transit Ctr. via Stevens Creek 101 Camden & Hwy 85-Palo Alto 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 102 South San Jose-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 103 Eastridge Transit Ctr.-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 104 Penitencia Creek Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 32* San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 34* San Antonio Shopping Ctr.-Downtown Mountain View 122 South San Jose-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 140 Fremont BART-Mission College & Montague Expwy. 37* West Valley College-Capitol LRT Station 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 39* The Villages-Eastridge Transit Ctr. 180 Great Mall/Main Transit Ctr/Aborn&White-Fremont BART 40 Weekday/Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline 181 San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main Transit Ctr. late evenings & weekends 42* Weekday-Kaiser San Jose-Evergreen Valley College Sat-Santa Teresa LRT-Monterey & Senter 182 Palo Alto-IBM/Bailey Ave. 45* Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 185 Gilroy Transit Ctr.-Mountain View 46 Great Mall/Main Transit Ctr.-Milpitas High School 200 Tasman & Baypointe-Mountain View Station 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 201* DASH SJ Diridon Stn-Downtown SJ LRT Stations 48* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester Blvd. 231 Avaya Stadium-Downtown San Jose (Event Service Only) 49* Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos Blvd. 251 Fremont BART-Levi's Stadium (Event Service Only) 52 Foothill College-Downtown Mountain View 252 Vallco-Levi's Stadium (Event Service Only) 53 West Valley College-Sunnyvale Transit Ctr. 253 Gilroy/Morgan Hill-Levi's Stadium (Event Service Only) 54 De Anza College-Sunnyvale/Lockheed Martin Trans Ctr. 304 South San Jose-Sunnyvale Transit Ctr. via Arques 55 De Anza College-Great America 321 Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park 55X Fremont High School-Lakewood Village (School Days Only) 323 De Anza College-Downtown San Jose 57 West Valley College-Great America via Quito Rd. 328 Almaden Expy/Via Valiente-Lockheed Martin/Moffett Pk 58 West Valley College-Alviso via Fruitvale 330 Almaden Expy. & Via Valiente-Tasman Drive 60 Winchester Transit Ctr.-Great America 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom LRT Line Mountain View-Winchester 62 Good Samaritan Hospital-Sierra & Piedmont via Union Line Alum Rock-Santa Teresa 63 Almaden Expy & Camden-San Jose State University Line Ohlone/Chynoweth-Almaden 64 Almaden LRT Station-McKee & White via Downtown San Jose 970 Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon Transit Ctr. 65* Kooser & Blossom Hill-13th & Hedding 971 Dumbarton Express - Union City BART-Palo Alto 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose 972 Monterey-San Jose Express (MST55) 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. Master destination list for the timeguides, frequency chart, web site & timeguide effective date list. 8

49 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2018 Second Quarter Transit Operations Performance Report Weekday Boardings per revenue hour Core Standard: 22.9 boardings per rvenue hour Local Standard: 19.3 boardings per revene hour Community Bus Standard: 15.7 boardings per revenue hour ACE Shuttles a.b Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA- 9

50 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2018 Second Quarter Transit Operations Performance Report Weekday Boardings per revenue hour 14.3 Limited Standard 15.0 Boarding Per Revenue Hour Express Standard: is 60% Maximum Load Factor Light Rail Standard: 61.1 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 9.a.b 10

51 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour FY2018 Second Quarter Transit Operations Performance Report Core Standard: 19.9 boardings per revenue hour Local Standard: 15.0 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* 902* Light Rail Standard: 46.4 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line. 9.a.b 11

52 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour FY2018 Second Quarter Transit Operations Performance Report Core Standard: 18.5 boardings per revenue hour Local Standard: 15.0 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 45.6 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock - Santa Teresa Line * Line 902 is the Mountain View - Winchester Line 9.a.b 12

53 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY2018 Second Quarter Transit Operations Performance Report Express Routes Average Peak Load Weekday % % 53.2% Express Standard: 60% Peak Load % % 39.2% % % % % % % % DB 25.3% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 32.6% 181 Sunday, 20.8% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA- based only. 13

54 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Legend: Below standard Standard No Service 14

55 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Core Routes SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 15

56 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Legend: Below standard Standard No Service 16

57 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Local Routes SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 17

58 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Midday 9:00 AM to 2:30 PM Off Peak 6:30 PM to 5:00 AM Standard

59 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Community Bus SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Standard SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods AM 12:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Evening 6:00 PM to 10:00 PM Late night 10:00 PM to 12:00 AM Legend: Below standard Standard No Service 19

60 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Limited Stop Routes WEEKDAY Weekday Service Periods ROUTE PEAK Peak 5:00 AM to 9:00 AM & :30 PM to 6:30 PM Legend: Below standard Standard 15.0 No Service 20

61 Boardings per Revenue Hour by Time Period (July 01, December 31, 2017) Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :30 PM to 6:30 PM 902* Midday 9:00 AM to 2:30 PM Standard Off Peak 6:30 PM to 5:00 AM SATURDAY ROUTE AM BASE Evening Late Night TOTAL Saturday Service Periods 900* AM 12:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Evening 6:00 PM to 10:00 PM Standard Late night 10:00 PM to 12:00 AM SUNDAY ROUTE AM BASE Evening Late Night TOTAL Sunday Service Periods 900* AM 12:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Evening 6:00 PM to 10:00 PM Standard Late night 10:00 PM to 12:00 AM * Line 900 is the Ohlone/Chynoweth Almaden line. Legend: * Line 901 is the Alum Rock to Santa Teresa Line. Below standard * Line 902 is the Mountain View to Winchester Line. No Service 21

62 9.a.b Paratransit Operating Statistics

63 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS FY2018 Second Quarter Transit Operations Performance Report (July 01, December 31, 2017) 9.a.b FY2018 FY2017 Percent Change RIDERSHIP Clients 236, , % Attendants 25,961 24, % Companions 4,519 5, % Total 266, , % Avg. Weekday Trips 1,885 1, % Avg. Weekday Client Trips 1,679 1, % Active Clients 5,932 4, % Avg. Trips per Client % PREMIUM SERVICES Same Day Trips 2,074 1, % Second Vehicles % Open Returns % Service Area Surcharge Trips 1,737 1, % Subscription Trips 71,229 35, % Total 75,572 39, % LEVEL OF SERVICE Revenue Miles 2,620,081 2,234, % Revenue Hours 158, , % Passenger Miles (NTD) 2,950,205 2,725, % Maximum Vehicles Operated (non-taxi) % Total Vehicles Available (non-taxi) % ELIGIBILITY Total Data Cards Received 3,453 2, % New Applicants Certified 1,445 1, % New Applicants Denied % Clients Recertified 1,325 1, % Clients Denied Recertification % Total Eligibility Assessments 3,186 2, % Denial Rate 5.6% 3.5% 59.3% EXPENSES AND REVENUES EXPENSES Contracted Fixed Costs $ 1,551,939 $ 2,760, % Contracted Variable Costs $ 5,659,180 $ 7,036, % Contracted Eligibility Certification Costs $ 273,782 $ 328, % Contracted Supplemental Trip Costs ** $ 1,176,671 NA Contracted Fare Processing * $ 53,655 NA VTA Administration & Oversight - Labor Costs * $ 691,862 NA Fleet Maintenance and Fuel ** $ 870,645 NA Hardware, Software, Utilities, phone and data services ** $ 158,568 NA ADA-Facilities, Maintenance & Utilities ** $ 236,776 NA Total Operating Costs $10,673,077 $10,125, % REVENUES NA Client Fare $959,676 $937, % Other Fare $39,265 $64, % Total Revenue $998,941 $1,002, % Net Expenses $ 9,674,136 $ 9,123, % Fare Recovery Rate 9.4% 9.9% -5.4% COST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $39.98 $ % Fare Revenue $3.74 $ % Net Cost $36.23 $ % PERFORMANCE Passengers / Revenue Hour % Passenger Miles / Passenger Trip % On-Time Performance 84.3% 90.1% -6.4% *New expense included in total paratransit costs ** New Paratransit Cost Structure previously accounted for in Fixed and Variable Costs. Key Cost Elements Broken Out Separately. 22

64 9.a.b Glossary

65 9.a.b GLOSSARY AVERAGE FARE PER BOARDING This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area. CORE ROUTES Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and highdensity housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes.

66 9.a.b LOCAL ROUTES Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered on time if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered on time if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division. PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity (38 seats). This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs, accidents/incidents, or natural causes.

67 9.a.b PERSONAL TIME OFF (PTO) This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, Core, Limited and Light Rail and is based on the Service Design Guidelines. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

68 Valley Transportation Authority Item 9.b Ridership and Fare Revenue Performance- January 2018 Ridership Monthly Year-to-Date (calendar) Prior month January 2018 January-2017 Difference Percent Change Current (Jan' 18-Jan' 18) Prior (Jan' 17-Jan' 17) Difference Percent Change Dec-2017 Bus 2,211,470 2,148,947 62, % 2,211,470 2,148,947 62, % 2,175, % Light Rail 636, ,439-38, % 636, ,439-38, % 667, % System 2,847,640 2,823,386 24, % 2,847,640 2,823,386 24, % 2,842, % Percent Change 4,000,000 VTA System Ridership ,750,000 1,500,000 Clipper Ridership 3,500,000 3,000,000 1,250,000 2,500,000 2,000,000 1,000,000 1,500,000 1,000, ,000 Reve 500,000 0 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 500,000 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Penetration Rate 47.1% 46.4% 45.8% 45.3% 44.3% 43.6% 44.3% 46.3% 46.3% 46.5% 48.5% 43.5% Clipper Ridership 1,321,025 1,541,182 1,407,400 1,520,844 1,358,354 1,274,078 1,410,185 1,469,226 1,545,458 1,435,849 1,379,908 1,237,633 Revenue Monthly Year-to-Date (calendar) Prior month January 2018 January-2017 Difference Percent Change Current (Jan' 18-Jan' 18) Prior (Jan' 17-Jan' 17) Difference Percent Change Dec-2017 Fare Revenue $2,740,599 $2,610,254 $130, % $2,740,599 $2,610,254 $130, % $2,893, % Avg. Fare per Boarding $0.96 $0.93 $ % $0.96 $0.93 $ % $ % Percent Change

69 VTA Bus Ridership Item 9.b 3,000,000 2,500,000 2,000,000 1,500,000 1,000,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec VTA Light Rail Ridership 1,000, , , ,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

70 Safety and Security and Transit Operations and Planning Workplan February - August Doc ID Origin Short Title SSTPO2/16 BOD3/1 SSTPO3/16 BOD4/5 BOD4/20 SSTPO4/20 BOD5/3 SSTPO5/18 BOD6/7 BOD6/22 BOD8/ Dept - Board Secretary / Michael Diaresco 2018 SSTPO Committee Meeting Schedule A 6283 Division - Operations / Lalitha Konanur Transit Operations Performance Report - Q2 FY 2018 I 6413 Dept - Transportation Planning / Jim Unites Transit Service Guidelines Policy Update A A 6395 Dept - Transportation Planning / Jim Unites Transit Service Changes - April 9, 2018 I I 6279 Division - Operations / Inez Evans JWI Apprenticeship Programs Update I 6450 Dept - Environmental Program & Resource Annual Sustainability Report Management / Keelikolani Ho I I 6284 Division - Operations / Lalitha Konanur Transit Operations Performance Report - Q3 FY 2018 I February 8, 2018

71 SSTP&O Committee Staff Report Inez Evans, Chief Operating Officer

72 Light Rail Track Rehabilitation Track Clean up Pulling Signal Cables 2

73 Light Rail Track Rehabilitation Overhead Line restoration Installation of Arm Brackets 3

74 Eastridge Paratransit Facility Flood Damage & Repairs 4

75 Bus Roadeo & Light Rail Rodeo Taking place on Saturday, March 31, 2018 First time the two events will be combined Winners will compete at the International level o APTA International Bus Roadeo taking place in Tampa, FL in May o APTA International Light Rail Rodeo taking place in Denver, CO in June 5