Your Campus Guide ALL YOU NEED TO KNOW ABOUT STUDYING IN SWITZERLAND

Transcription

1 Your Campus Guide ALL YOU NEED TO KNOW ABOUT STUDYING IN SWITZERLAND

2

3 3 Welcome to Les Roches Dear student, Congratulations on your acceptance to Les Roches Global Hospitality Education in Switzerland! No doubt you have hundreds of questions about what you need to prepare and what life will be like on campus and in Switzerland. This campus guide is designed to answer those questions and put your mind at rest. For any other questions you might have, please do not hesitate to contact our International Enrollment Department who will be delighted to help out. I would also strongly recommend that you join our Facebook group for new students (sign-up details on the back cover). This is a great way to connect with some of your future classmates and make friends, before you arrive! Likewise, if you have not already done so, you should check out our student blog on It gives an excellent insight into what it is like to be a new student at Les Roches in Switzerland. Good luck with your preparations and see you soon on campus! Sonia Tatar CEO Worldwide

4

5 5 Contents ARRIVAL & CHECK-IN... 7 ARRIVAL & TRANSPORT INFORMATION...8 Early Arrivals...8 Arrival to Geneva International Airport on Official Days - Between 07:30-17: Arrival After Official Days...9 REGISTRATION & INDUCTION LIFE IN SWITZERLAND SWITZERLAND OVERVIEW Traveling in Switzerland...13 WEEKENDS AWAY IN SWITZERLAND AND EUROPE CRANS-MONTANA OVERVIEW Activities...17 Dining...17 Shopping...17 Skiing...17 PRACTICAL INFORMATION Languages Weather Time Zone Currency Population Government Religion International Organizations LIFE ON CAMPUS CAMPUS FACILITIES...20 Dining Facilities Dietary Restrictions Sports & Recreational Facilities Shopping & Amenities Health & Well-being LES ROCHES BLUCHE CAMPUS MAP DRESS CODE & GENERAL APPEARANCE...22 Female Casual Dress Code (Weekends & After 18:00 Monday - Friday)...22 Male Casual Dress Code (Weekends & After 18:00 Monday - Friday)...22 Female Business Dress Code...23 Male Business Dress Code...23 PROFESSIONAL ETIQUETTE...24

6 HEALTH & WELL-BEING...24 Illness & Accidents Campus Well-Being PRACTICAL INFORMATION...25 Accommodation Assignment...25 Room Regulations...25 Laundry...25 Electrical Appliances...25 Money & Valuables...25 Storage of Personal Belongings...25 Private Mail and Parcels Postal Address of the Campus...25 Mobile Phones Telephone Calls Student Identity Card Bank Driving Car/Parking Security PACKING GUIDANCE pieces of packing wisdom What to pack? LAPTOP REQUIREMENTS PERSONAL LAPTOP REQUIREMENTS...30 Bringing Your Own Laptop Buying a Laptop Through Les Roches...31

7 7 SWITZERLAND Arrival & REGISTRATION TRANSPORT INFORMATION, CAMPUS REGISTRATION & INDUCTION

8 8 Arrival & transport information In this section, you will find information which helps you to plan your arrival to Switzerland. If you arrive before or after the official arrival days, you may need to stay in a hotel and plan your route to the Les Roches campus. Here, we provide all the information needed to make your first days in Switzerland as pleasant as possible. Please refer to the to do documents to find out when your official arrival dates are and the actions you need to take. EARLY ARRIVALS If you are arriving before the first official arrival date, you may arrange accommodation at any one of the following Les Roches preferred hotels at your own expense. Please be aware that the campus will not be able to accommodate you if you arrive before the official arrival dates. HOTELS NEAR GENEVA AIRPORT Mövenpick Hotel Geneva Route de Pré-Bois 20, 1215 Geneva Tel: +41 (0) reservation.geneva.airport@movenpick.com Complimentary shuttle bus at airport HOTELS IN BLUCHE/CRANS-MONTANA Hôtel du Lac 3962 Crans-Montana Tel: +41 (0) hotel-du-lac@bluewin.ch NH Geneva Airport Av. De Mategnin 21, 1217 Meyrin Geneva Tel: +41 (0) nhgenevaairport@nh-hotels.com Complimentary shuttle bus at airport Auberge du Petit Paradis 3975 Bluche Tel: +41 (0) info@petit-paradis.com *Ask for the Les Roches Global Hospitality Education corporate rate when reserving your accommodation. ARRIVAL TO GENEVA INTERNATIONAL AIRPORT ON OFFICIAL DAYS - BETWEEN 07:30-17:00 MEET & GREET / TRANSFER ASSISTANCE For new students only, we offer a meet & greet / transfer assistance from Geneva International Airport. Upon arrival at Geneva International Airport, please proceed to the baggage claim area to retrieve your luggage. Continue through customs and exit into the arrival area where you will see several welcome booths directly in front of the arrival zone. Please look for the welcome booth marked with Les Roches signage. Here you will be greeted by a member of the Welcome Team who will sign you in and assist you with marking your luggage for transfer to the school. A shuttle transfer service is organized to the campus. Please note that you must register your arrival details as soon as you have your tickets confirmation in order to benefit from this service. You ll find the form using the following link : lesroches.edu/target/accepted-students/arrival-form You may have the option to take the train. The Welcome Team will provide you with transfer information. LOST LUGGAGE Should you lose your luggage, you should report this to the authorities within the airport immediately as per their standard procedure. You must provide them with the name, phone number and address of the school campus where you will be, so that they can deliver the luggage directly to you once it has been retrieved. Should you need assistance, our Welcome Team will be happy to assist you. LOCAL CURRENCY The local currency in Switzerland is the Swiss Franc (CHF). We recommend that you arrive with at least CHF in cash to cover any immediate purchases that you would like to make before boarding the train. There are cash machines near the Les Roches welcome booth at the airport as well as a money exchange.

9 9 PHONE CARDS, LOCAL SIM CARDS There is a Relay convenience store near the Les Roches welcome booth in Geneva International Airport where you can purchase calling cards and local SIM cards (pay-as-you-go) upon your arrival, if needed. It is a good idea to call you parents/guardians once you arrive to let them know that you have arrived safely. TRAVELING COMPANIONS If you arrive with persons who will accompany you to the campus, please be aware that they must pay for their train tickets before boarding the train. The Welcome Team can provide this service. Please note that all accompanying persons should be preregistered on your arrival form. ARRIVAL AFTER OFFICIAL DAYS TRAVELING FROM GENEVA AIRPORT TO BLUCHE - BY TRAIN Buy a train ticket to Bluche and board the train to Sierre/Siders (in direction Brig) in the airport. There is a direct train departing approximately every half-hour until 22:20. The journey to Sierre/ Siders takes approximately 2 hours and 20 minutes. Once at Sierre/Siders train station, you need to wait outside the station and take the bus to Crans-Montana via Mollens. Bus timetables can be found at Go through the villages of Veyras, Venthône and Mollens. Arriving in Bluche, the most convenient stop is in the center of Bluche village, opposite the main school building (an alternative stop is at the Funicular, opposite the station). There is also the possibility of taking the Funicular from Sierre to Bluche. There is a free SMC transfer minibus service between the Sierre railway and the funicular station. Funicular timetables can also be found at: Please note: We would like to know your travel plans so we can coordinate your arrival. Please send an to lodging@ lesroches.edu if you are arriving after the official check-in hours. TRAVELING FROM GENEVA AIRPORT TO BLUCHE - BY CAR The journey by car takes about 2 hours from Geneva to Bluche (around 180 km). 1. From Geneva airport, take the highway in the direction of Lausanne (highway signs are in green). 2. Near Lausanne, the sign for Simplon, Gd-St-Bernard will appear. 3. Follow the Simplon signs (via Montreux, Martigny, Sion) until Sierre ouest. 4. Exit the highway at Sierre ouest (west) following signs for Sierre and Crans-Montana. 5. Continue in the direction of Crans-Montana, via the villages of Corin, Chermignon d en Bas, Chermignon d en Haut and Montana Village. 6. Just after Montana Village, turn right following the sign to Bluche. 7. At the first junction, turn right. Approximately 20m further on, turn right again. 8. Les Roches main building is located 100m further down, almost opposite. CONFIRM YOUR ARRIVAL Don t forget to confirm your arrival with our Welcome Team once your trip is planned.

10 10 Registration & induction REGISTRATION On official arrival days, you will be guided through the necessary steps to complete the registration process when you arrive on campus. Room keys will be provided and you will be required to sign a content and inventory form indicating the condition of the room with the housekeeper or with another school staff member. Please be aware that tuition and other fees must be settled in order to be officially registered for the semester. Registration on campus is open from 8:30am-6:00pm on official arrival days. If you will arrive on campus outside of your official arrival day, please mention this when you complete your arrival form and a member of our team will contact you. You will receive an info guide during the registration process which will give you the necessary information regarding your schedule during the induction, the facilities available on campus and how to get around the campus. All luggage and private parcels should be sent to the campus directly and NOT to the admissions address. The address of the Les Roches campus is as follows: LES ROCHES GLOBAL HOSPITALITY EDUCATION YOUR NAME (no nickname should be used) Route des Moulinettes Bluche (VS) Switzerland INDUCTION The induction sessions take place after official registration. They are mandatory for all students with many important topics including:: Scheduling. Academic regulations & standards of excellence. English placement testing (all students need to undertake this to confirm appropriate level of Les Roches studies). Mathematics placement testing (BBA1 students only, to establish students level so that remedial classes can be offered). Preparation for all classes in the first weeks. Campus tour and use of facilities. Team building activities. Introduction to faculty and students affairs, and welcome by faculty and deans. The sessions are designed to help you settle into the school very quickly, familiarize yourself with the surroundings and make new friends. You will receive the complete induction program for your course in the info guide that you receive during the registration process. CHECK-OUT At the end of each semester, you must have your room checked with the housekeeper or with another school staff member. The room has to be in proper condition and must be completely emptied of personal belongings. Further details about check-out procedure will be given during the semester.

11 11 SWITZERLAND Life in Switzerland LOCAL CUSTOMS, LANGUAGES, WEATHER & CURRENCY

12 12 Zurich Bern Fribourg SWITZERLAND Montreux LES ROCHES CAMPUS BLUCHE Geneva Sion

13 13 Switzerland overview The mention of this beautiful land can evoke a myriad of images snow-capped mountain peaks, placid lakes and emerald-hued upland meadows that display colored alpine flowers each spring. Nature seems to have a special fondness for this bit of central Europe! Century-old cities and picturesque, charming villages complete this amazing scenery. Nestled within the breathtaking natural landscape is a spectacular cultural landscape. Baroque monasteries, Gothic abbeys, castles and many other historical structures found at every turn are reminders of Switzerland s past. The remains of a Roman amphitheater, the painted houses, and the chapels that you ll find along roads of antiquity stand as silent witnesses to the many people and cultures who have left their mark throughout the course of time. Roads used by ancient Romans as trade routes, taken by pilgrims on religious journeys, and traveled by artists bringing Romanesque, Gothic and Baroque influences into Switzerland are now yours to travel as you discover the beauty the history and the thousands of joys that Switzerland has to offer. Switzerland benefits from an ideal central location in Europe. The Swiss terrain dips from the world s highest alpine peaks to verdant valleys and lakes. The northern borders are shared with Germany; France lies to the west; Italy is immediately to the south; and Liechtenstein and Austria form the eastern frontiers. The central part of the Alps provides the dramatic scenery for most of the country. The Rhône Valley splits the canton of Valais, which has a temperate climate that permits vineyards to flourish on its slopes. The Upper Rhine River runs through the eastern section, forming the border with Germany. In the west of the country is the Jura region, the most heavily forested area of Switzerland. More than half of the total land area is used for agriculture, forests cover one-quarter of the space, and the remaining quarter is made up of glaciers, rocks and lakes. For more information visit: TRAVELING IN SWITZERLAND Each semester, different excursions are oganized for you to be able to discover Switzerland. Whether it s enjoying the carnival in Sion, tasting chocolate at the chocolate factory in Gruyères or exploring the medieval Chateau de Chillon in Montreux, you will have the opportunity to uncover Switzerland s charm. If you wish to travel around Switzerland in your own time, it could not be easier. Switzerland boasts an amazing public transportation system that includes trains, buses and ships, taking the stress out of any journey. The services are very regular and reliable, with excellent coordinated connections. You can apply for different rail passes which will offer you better rates on transportation. More information will be given to you during the induction. DISCOVER SWITZERLAND Switzerland is more than just mountains. Discover what else Switzerland has to offer here.

14 14 Weekends away in Switzerland and Europe Living in the center of Europe, means you will have endless opportunities to travel during the weekends and mid-semester breaks. From Geneva Airport, you can fly almost anywhere in western Europe in less than 2 hours. Here are some of our top ideas to inspire you SIGHTSEEING IN LONDON GVA > LHR: 1 HR. 45 MINS. In London, history collides with art, fashion, food, and architecture. Enjoy spectacular views of this iconic city from the London Eye. 2. CULTURE IN BRUSSELS GVA > BRU: 1 HR. 15 MINS. There s lots to see in Brussels from the bizarre comic strip to enjoying its café culture in the Grand-Place. Brussels is a city of contrasts at the heart of Europe, where anything is possible. 4. SHOPPING IN MILAN TRAIN: SIERRE > MILAN 2 HRS. 30 MINS. One of the world s fashion capitals, Milan offers endless opportunities for chic shopping. From the high street to exclusive boutiques, Milan has something for everyone. 3. GO URBAN IN BERLIN GVA > SXF: 1 HR. 45 MINS. Berlin is a scene-stealing combo of glamour and grit that will fascinate anyone who loves history and culture, art and architecture, restaurants and nightlife. 5. HANG OUT IN BUDAPEST GVA > BUD: 1 HR. 45 MINS. Explore Budapest s charming old quarter, the banks of the Danube and Buda Castle before heading to one of the city s famous thermal baths to unwind.

15 6. FUN IN THE SUN IN LISBON GVA > LIS: 2 HRS. 30 MINS. With its world-class restaurants excelling in seafood, its reputation for style and long pedigree in art and culture, Lisbon remains high on every discerning weekend-breaker s hit-list. 8. EXPLORE IN GENEVA TRAIN: SIERRE > GENEVA 2 HRS. 05 MINS. Located between Alpine mountains and a lake, Geneva has a historical feel and cosmopolitan flair. Sight-see, or relax on a lake-side terrace FALL IN LOVE IN PARIS GVA > CDG: 1 HR. 10 MINS. Known throughout the world as the City of Light, spend a few days in Paris to discover this beautiful city, its architecture, museums, cathedrals, shopping and elegant cuisine. 9. RELAX IN BARCELONA GVA > BCN: 1 HR. 25 MINS. Marvel at Gaudi s architecture and stroll Las Ramblas while watching flamboyant street performers and eating tapas. All before hitting the beach! 10. CYCLE IN AMSTERDAM GVA > AMS: 1 HR. 40 MINS. Amsterdam is the most bicyclefriendly capital city in the world. From canals to world-famous museums and historical sights, Amsterdam is one of the most beautiful cities in Europe.

16 16

17 17 Crans-Montana overview Crans-Montana, situated in the heart of the Alps at an altitude of 1500m, is a modern and fashionable ski resort set on a handsome plateau where the air is said to be lighter than champagne. The resort is composed of two village hearts, Crans which is where most of the shopping is located and Montana where sports and other activities are located. Crans-Montana is within easy reach from the campus, with a funicular railway or a bus connecting Crans-Montana and Bluche. ACTIVITIES If you are a fan of sports and the great outdoors, the area is perfect for hiking and mountain biking in the summer. The Omega European Masters is held at the spectacular golf course which was designed by Seve Ballesteros and Jack Nicklaus. In winter, there are ski runs for every level of expertise and other sport activities include sledging, ice skating, snow biking and paragliding. You will find plenty of culture in Crans-Montana too: from the traditional crowning of the most beautiful cow to mark the end of the summer, to the sensational Caprices Festival packed full of well-known bands and fresh new talent. With a beautiful old quarter, museums, art, and gastronomy, whatever the season, you will find there is a lot to do in Crans-Montana. In addition, Crans-Montana is a second residence to many famous celebrities and diplomats. Furthermore, Crans-Montana is situated near the famous vineyards of Valais. After a day full of activities and a delicious meal, a vibrant nightlife awaits you. Lie back and listen to a professional jazz concert or go clubbing in one of the numerous discos or clubs till the crack of dawn. The casino is waiting for those who are looking for even more excitement. DINING The quality and quantity of gourmet restaurants in Crans- Montana are exceptional. More than 90 restaurants pamper the guest s palate with culinary delights. The gourmets will not be the only guests to come back again and again. The choice of restaurants is really international: from Japanese, Thai, Lebanese and Chinese, to Argentinean, French and Italian there is ample choice depending on your preference. There are of course plenty of restaurants offering typical Swiss dishes. SHOPPING Crans-Montana is home to the largest luxury shopping area in the Alps. With over 180 boutiques and shops, all the big designer names in fashion, watches and jewelry have established themselves in Crans-Montana. There are also plenty of sports shops where you can rent and buy the latest equipment for skiing and other sports activities. SKIING You will be living close by to the world-famous ski resort of Crans-Montana. To help you to make the most of this wonderful location, you will have access to special prices for lift passes and ski lessons. Further information will be given on campus. EXPLORE CRANS-MONTANA Explore what Crans-Montana has to offer in their video here.

18 18 Practical information LANGUAGES The four national languages of Switzerland are German, French, Italian, and Romansh. However, only three of these languages maintain equal status as official languages within the Federal Administration of the Swiss Confederation: German, French, and Italian. Native speakers number about 64% for German (mostly Swiss German dialects), 20% for French (mostly Swiss French), 6.5% for Italian (mostly Swiss Italian), less than 0.5% for Romansh and 9% is made up of other languages. The German region (Deutschschweiz) is in the north and center, the French part (Romandie) in the west and the Italian area (Svizzera Italiana) in the south. There remains a small Romanshspeaking native population in Graubünden in the east. The Les Roches campus is located in the French speaking part of Switzerland. WEATHER Temperatures in Bluche vary between -10 C and +15 C in winter (November to April) and in the summer between +15 C to +30 C TIME ZONE Switzerland operates on Central European Time (CET), which is GMT+1. POPULATION Switzerland has a population of around 8.1 million inhabitants. GOVERNMENT Switzerland, one of the world s oldest democracies, is a confederation of 26 states, which are known as cantons. Each canton has its own government and capital city. Bern is the seat of the federal government with the Bundeshaus (House of the Confederation) serving as the capital. The presidency is an unheralded position, which rotates annually. The Les Roches campus is located in the canton of Valais. RELIGION Freedom of worship is practiced in Switzerland. Of the population, 27% adhere to various branches of the Protestant faiths. Roman Catholics make up 39% of the population, with the remaining belonging to other faiths. INTERNATIONAL ORGANIZATIONS Switzerland is home to an impressive number of world headquarters of multi-national companies and international organizations such as the United Nations, the Red Cross, the World Trade Organization, the International Olympic Committee, and numerous sports federations and non-government organizations. Switzerland also enjoys a great reputation as a venue for international conferences. CURRENCY The monetary unit of Switzerland is the Swiss Franc (CHF), which is divided into 100 cents. While you are in Switzerland, currency can be easily converted at airports, railway stations, local banks and hotels. The rate of exchange will be best at airports, railway stations and banks; it is lowest at hotels. A fee is often added for the exchange of service even at banks.

19 19 BLUCHE Life on campus SETTLING INTO MOUNTAIN LIFE

20 20 Campus facilities On campus, you will feel as if you are living in a village rather than a traditional university setting. The campus overlooks a beautiful alpine valley and steep mountains. It has a great four-season climate and pristine air. Students or parents concerned with safety can rest assured, knowing that Bluche is a healthy, peaceful residential place. You will find the following facilities available on the Bluche campus: DINING FACILITIES The Market Place - the main dining room, serving three meals a day. There are several food stations offering various dishes including a Le Tacot à la carte restaurant - a fine dining restaurant that seats 60 people. Students can enjoy a full dinner menu. magnificent dessert bar. B3 Butcher Baker Brewer - open for lunch and dinner, this is an ideal place for students to grab a quick sandwich or snack. Café du Village (CDV) - this is a perfect stop for a quick meal, snack or drink and is open after hours. Tacot Cocktail Bar - a modern open space for socializing and enjoying a few cocktails and drinks after hours. Lobby Bar - Refreshments and snacks available at reasonable prices. You can choose in which dining outlets you eat your meals. Depending on the meal plan purchased, students are entitled to the following: Full board: 1 x breakfast, 1 x lunch and 1 x dinner Monday-Friday, plus brunch and dinner during the weekends. Half board: 1 x breakfast, 1 x lunch Monday-Friday. DIETARY RESTRICTIONS If you cannot eat certain foods for medical or religious reasons, please inform the F&B practical program manager at the school during registration. To this effect, you must bring an official certificate from your doctor or relevant person. SPORTS & RECREATIONAL FACILITIES You will have access to several outdoor and indoor sports facilities on campus: Fitness center - open 7 days a week to all students Basketball/volleyball courts Football field Outdoor swimming pool (summer only) Access is easy to many ski resorts from Les Roches offering excellent opportunities to practice various winter sports and activities. The school s sports coordinator will provide you with a Sports and Events Calendar during orientation week which includes different activities such as hiking, swimming, basketball, soccer, pool, table tennis, jogging etc. SHOPPING & AMENITIES The Kiosk - located in the main lobby, you can purchase some stationary items and Les Roches merchandise from the Kiosk. Mini Market - open 7 days a week, here you can purchase snacks, quick meals, accessories, hygiene products and convenience items. HEALTH & WELL-BEING Student counselor - we have a dedicated counselor available on campus to support the emotional and mental well-being of students. Nurse - The school nursing team on campus can offer guidance and information regarding health care issues and help to organize appointments with the Doctor when necessary. GUIDED TOUR OF THE CAMPUS SEE INSIDE THE CAMPUS Discover the Les Roches campus through video Navigate your way around the campus with our tours with our student ambassadors. virtual tour.

21 MARKET PLACE MAIN CAMPUS VILLA OLD FARM LIBRARY INNOVATION LAB DORMS HOTEL PETIT PARADIS SOCCER FIELD BASKETBALL COURT PETIT ROCHES RESIDENCE LE TACOT RESIDENCE PRÉ-FLEURI A-B-C B3 RESIDENCE LES ROCAILLES CAFÉ DU VILLAGE RESIDENCE PETER S FARM BLUCHE CAMPUS MAP FITNESS GYM RESIDENCE ST-FRANÇOIS FUNICULAR RESIDENCE LES CHEMINOTS 21 LRBENCL0113V2

22 22 Dress code & general appearance Students must adhere to a professional dress code (practical or academic) from 06:00 to 18:00 Monday to Friday in school buildings, during exams and on weekend duty. Les Roches provides the practical uniforms for students. However, if you are a new student (Diploma, BBA or PGD) you should bring enough black trousers/skirts and white shirts for the first weeks of the program, as you will not receive their practical uniforms for service immediately. For regular classes, you should bring your own business-style clothes as per the business dress code on the opposite page. Members of staff can deduct points if your appearance is not up to the expected managerial standards. Information about the dress code is on the notice board outside the Market Place restaurant. FEMALE CASUAL DRESS CODE (WEEKENDS & AFTER 18:00 MONDAY - FRIDAY) Trousers, skirt, dress, casual shorts, jeans (not torn) Clean T-shirt, blouse, sweater, sleeveless T-shirt and jacket Track suit Heeled shoes, flat shoes, sports shoes for interior use MALE CASUAL DRESS CODE (WEEKENDS & AFTER 18:00 MONDAY - FRIDAY) Trousers, casual shorts, jeans (not torn) Clean T-shirt, shirt, sweater, jacket Track suit Clean casual shoes, sports shoes for interior use only All these items must be in good taste (hats and caps are not permitted, nor is wearing sunglasses inside buildings). Personal hygiene is essential in service professions and it requires continuous attention. Hair must be well groomed. For males, hair no longer than the collar of the suit jacket or shaved head is accepted. During practical classes, beards are not allowed (except for religious reasons where a beard net must be worn in order to comply with hygiene regulations). In other periods, beards can only be accepted provided that they are regularly maintained in a conservative manner and have been grown outside of the semester. Unnatural hair colorings are not permitted. Visible tattoos are not acceptable and should be covered with clothing. When this is not possible, the tattoo must be covered by skin-colored tape. Please note: Les Roches has a very strict general appearance and dress code. This reflects the very high standards in the hospitality industry and is an integral part of the education at Les Roches. For more information see the Standards of Excellence in the Academic Catalog.

23 Female students Male students 23 THE SUIT COMPRISES Jacket with dress, skirt or trousers. No more than two colors can be worn (e.g. black trousers/skirt, with black shirt and grey jacket) Black, grey or navy blue pinstripe or plain Suit trousers must be full length or just above the ankle, classic in style & not skin-tight Skirt or dress length must be one credit card height above or below the knee SHIRT OR BLOUSE Bright colors are permitted Fitted but not skin-tight and no longer than jacket Pullover or turtle-neck pullover of plain and discreet color may be worn under jacket No t-shirts Round and V-neck tops are allowed THE SUIT COMPRISES 2/3 piece suit No more than two colors can be worn (e.g. black trousers with black shirt and grey jacket) Black, grey or navy blue pinstripe or plain SHIRT Bright colors are permitted only for shirts Must be tucked in All buttons on shirt should be closed SOCKS/SHOES Dark socks to match suit/shoes Black, brown, grey or navy blue shoes to complement the suit Shoes must be polished, classic, elegant and one color TIGHTS-SHOES ACCESSORIES Classic colors: skin color or black fine tights to match the suit Socks may be worn with trousers Polished, closed one-color shoes to match suit; heel between 5mm 8cm No ballerina pumps, moccasins or boots Fine business scarves may be worn around the neck Name tag to be worn at all times One badge/pin on lapel No more than 3 pieces of unobtrusive jewelry (earrings, watch, necklace, bracelet or ring) TIE Business tie or bow tie - NO fancy motifs ACCESSORIES Belts must be worn with trousers, with belt loops and should match shoe color Plain V-necked jumpers and woolen waistcoats (matching the suit) may be worn under the jacket NO scarves, jumpers or patterned waistcoats Name tag to be worn at all times White handkerchief may be worn in top jacket pocket One badge/pin on lapel No more than 3 pieces of discreet jewelry bracelet, watch & ring

24 24 Professional etiquette Our campus community consists of over 1,000 students (representing more than 90 nationalities). While the school has a policy of accepting cultural diversity, we also ask you to respect this diversity of cultures so that your views and personal presentation do not offend others. You may have to adapt yourself to the demands of a service industry where the impact of your views and personal presentation may be inappropriate if not moderated. The school seeks to help students to understand these needs. To lead a decent and proper community life, but more importantly to develop qualities that are essential to hospitality and tourism professions, the management puts a very strong emphasis on students professional etiquette during their entire length of studies. Health & well-being ILLNESS & ACCIDENTS You can always ask for advice and assistance via our Student Affairs team including the campus nurse and security (available outside of normal working hours). If you suffer from a medical condition, any medical documentation must be sent with the medical certificate during the application process. Such information is kept confidential; however it can be made available to the appropriate professionals, should the need arise. CAMPUS WELL-BEING In the interest of the health of all students, Les Roches is a nonsmoking campus with only certain areas set aside for smokers. We have a strict no-drugs rule, as well as an alcohol in moderation philosophy. These policies are in place to support our students well-being and education.

25 25 Practical information ACCOMMODATION ASSIGNMENT You will be assigned your bedroom upon sucessful completion of the check-in process once you have arrived on campus. Unless you have requested a single room, you will also have a roommate. Roommates are a great way to have cultural exchange and practice different languages and quite often, your roommate becomes your best friend on campus. ROOM REGULATIONS You are not allowed to cook in your rooms or to light candles. Tea and coffee making appliances (kettle) are allowed. Failure to follow this rule will lead to points being deducted. No pets or animals are allowed on campus, nor do we tolerate weapons of any kind. MONEY & VALUABLES Personal and private insurance, to cover issues such as damage or theft of personal property are not mandatory but are strongly recommended. The school accepts no liability for valuables left by the students in their bedrooms, public areas or in any storage places. We encourage you to put your valuables in the individual safety deposit boxes in your room. You are strongly recommended not to keep large amounts of money in your bedroom. Students living on the campus should keep their bags in a safe place outside class hours. Students personal items are insured up to a maximum of CHF 20, If you wish to take out additional insurance you must do so with your own insurance company. Please note that if you fail to follow the accommodation standards you may be asked to leave campus accommodation. Please refer to the standards of excellence in the academic catalogue for future details. LAUNDRY A free laundry service is available for kitchen and service uniforms. For personal clothing, laundry machines, dryers, irons and ironing boards are available in the common areas of student accommodation. To use the machines, you need to purchase a laundry card from the reception. Bed linens are provided and laundered by the school. You must bring your own towels. ELECTRICAL APPLIANCES In Switzerland the electrical outlets require 220 volts. You might need a transformer and /or adapter to use electrical appliances. You can purchase them in any shop selling electric appliances, including the Kiosk on campus. When leaving the room, please make sure that all electric installations are switched off, including the lights. Saving energy contributes to saving the environment. Please note that cooking applicances are not permitted in any accommodation buildings and rooms. All students are provided with a locker and may purchase a lock from the Reception. STORAGE OF PERSONAL BELONGINGS You can choose to store your luggage with the external storage company Nova Sino Sàrl during your internship period for an additional fee. Costs vary depending on the length of time the luggage needs to be stored and the size of each piece of luggage. Full details and prices will be made available to students before they check-out. The storage of the personal belongings must be done by the student. We ask you not to store valuables or money in any of your boxes for insurance and security reasons. The school declines all responsibility for any student items placed in storage. PRIVATE MAIL AND PARCELS POSTAL ADDRESS OF THE CAMPUS All private parcels and letters for students should be addressed as follows: SURNAME + First name (no nicknames) Student number (provided upon arrival) Les Roches Global Hospitality Education Route des Moulinettes Bluche (VS) Switzerland Tel (campus Reception): +41(0) Fax (campus Reception): +41(0)

26 26 MOBILE PHONES You may have a personal mobile phone as long as it is switched off during classes and meal times in the campus restaurants. During registration, an English speaking representative is available to set up mobile phone accounts or offer roaming features which will enable mobile phones users to operate their existing models in Europe. If you wish to set up an account with a Swiss mobile phone company, you will need a valid residence permit before being able to subscribe to any of these roaming features. TELEPHONE CALLS General calls are taken by the Reception department. Telephone number to call: +41 (0) (Reception) *Please note you are not permitted to take phone calls when you are on duty or in the dining room. Reception is open between 07:30 to 18:30 Monday Friday and is available to take messages for the students at the following number: +41 (0) STUDENT IDENTITY CARD Upon arrival, you will receive a Student Identity Card from the Student Services Office. This card will be useful when going to the bank, dealing with the local authorities, in shops, accessing the school buildings after closing time, accessing on campus restaurants, and printing services on campus. Please carry this card with you at all times. BANK It is advised that you should open a private account at the local Bank. An English-speaking representative of the local Swiss Bank will be at school during registration to assist students and give further information. After your account has been set up (this process can take up to 2 weeks), all money (including most foreign currencies) and Travelers Cheques can be deposited safely. The Bank card can be used to withdraw money from the account as well as pay for services, just like a regular debit card, both in Switzerland and abroad. DRIVING You should drive carefully at all times, even on stretches of road you know well. All passengers must fasten their seat belts (front and rear seats) at all times, by law. Remember also that drinking and driving may lead to accidents and prosecution by the police. Swiss law is very strict concerning alcohol and speeding. In order to travel on Swiss highways, all cars must have a vignette. This tax sticker (CHF 40.-) is available at all border crossings and at any Swiss Post Office. The speed limit in the central pedestrian zone of Bluche is 30km/h. Everywhere else depends on the road signs. In general it is 50km/h. It is strongly recommended to have 4 winter tires and snow chains between November and April when the roads are slippery and dangerous. The main rule when driving in winter is: SLOW AND CAREFUL. The school reserves the right to refuse a student to bring their car on campus, should they be involved in breaking the speed limit in Bluche, which is a violation of the Swiss law. CAR/PARKING You can bring your own vehicle to Les Roches, but you must register your car with the Security Department on arrival. There is a fee for a parking space (please refer to our Fees, Terms and Conditions). Please note that parking spaces are extremely limited and will be issued on a first paid, first served basis. Unfortunately, if all available parking is issued, it will not be possible for you to park your cars on campus. SECURITY The school s Safety Officers patrols the school grounds. They are supported by a private security company. Both are there to ensure your safety. There is a 24-hour cash machine located on campus for students to withdraw money. MORE QUESTIONS? Search our online FAQ for answers to questions about student life. If you can t find the answer, submit a question and we ll get back to you

27 27 Packing guidance Starting university is a big step for anyone, especially if it s a new country or city where you may be unsure of the environment and climate. One of the most popular questions students ask is, what should I bring with me? We have put together some tips for you to consider while packing to make sure you get the most out of what you bring, and we have even drafted a packing list to make sure you have all the essentials needed during your time in Switzerland. 3 PIECES OF PACKING WISDOM Layers - pack clothes that can be layered up as the temperature - morning and afternoon, outside and inside - is often significantly different. So pack several layers of clothing, but nothing too heavy or bulky. Neutral and versatile - by this, we mean bring classic clothing that can be dressed up or down to suit all occasions. Less is more! - go with the basics and accesorize. See the next page to get an idea of what you should pack...

28 28 CLOTHING 5 white, long sleeved, button down 5 sweaters/sweatshirts: light and Sleep wear. shirts. You can put your initial or warm sweaters and sweatshirts, Sports wear. name tag on the collar to avoid any v-necks to wear with suit. Swimsuit/s. confusion when doing laundry. 1-2 coats: one for rain or wind, one Accessories: hats, scarves, gloves, 2 pairs of black trousers and/or for colder nights. belts, etc. skirts for practical service courses. Underwear: 10 pairs approximately. Formal wear: a dress or two for 5 ties (for men). Socks/stockings: 10 approximately ladies, or nice trousers and a shirt 2-3 business suits (bring at least 5 black pairs for for gentlemen. 5 shirts: t-shirts, polos, blouses, etc. business attire). Clothing for Cultural Night 3-5 pants/skirts: trousers, khakis, Ladies: if you like to wear skirts, (traditional attire, or clothing jeans, skirts, etc. bring at least 5 pairs of neutral or representing your country). black colored tights/pantyhose. WHAT TO PACK? designed by Freepik.com SHOES 1 pair of comfortable black leather shoes for practical courses. 1 set of trainers. 1 pair of nice high heels for ladies. 1 pair of business shoes for men. 1 pair of flip-flops or slippers for walking around your room/ accommodation building. ESSENTIAL ITEMS Towels: one hand towel, a medium towel, a light bathrobe and a towel for the floor (optional). Personal bathroom supplier: toothbrush, tooshpaste, deodorant, shampoo, conditioner, hair brush, gel, etc. Hair dryer and adapter. Prescription medication/allergy medication. Extra contact lenses and saline solution or an extra pair of glasses. Miscellaneous: small nail clippers, sewing kit, safety pins and ear plugs. First aid: insect repellent, lip balm, sun block, blister band-aids and band-aids. OTHER GOODS See page 23 for more information relating to the school dress codes. Don t forget, these are just guidelines so try not to go overboard or to pack things you might not need. There are stores in Switzerland to buy anything you miss! Passport, 2 copies of passport, credit cards and ATM cards. Swiss currency. Digital goodies: laptop, MP3/iPod player, camera, etc. Umbrella. Small bag or backpack for weekend trips/carrying books etc. Basic stationary: notebook, pens, pencil, USB drive.

29 29 I.T. Laptop requirements I.T. CHECKLIST

30 30 Personal laptop requirements Students joining Les Roches Global Hospitality Education will need to have individual access to our intranet website, which hosts student information, including support and teaching documents and other learning resources. You will also require access to the Internet which is vital for access to online library resources, and project research. You may bring your own laptop but it MUST meet the Institute s specifications as outlined below. Alternatively, you may purchase your personal laptop through Les Roches. Regarding your personal laptop, a choice of two options are available to meet Les Roches requirements: BRINGING YOUR OWN LAPTOP SOFTWARE SPECIFICATIONS The version of the operating system must be installed (only genuine software licenses accepted) - IN ENGLISH ONLY. Apple Mac machines should have an English system & Office for Mac (All Genuine Versions accepted- English Only) See website for latest update. For Windows machines, Microsoft Office 2013 or later. The IT training courses on Word, Excel, PowerPoint, and Access etc., are based on the 2013 or later version of Microsoft Office. (N.B. also important for ease of file sharing). Professional Anti-Virus software is recommended. MINIMUM TECHNICAL SPECIFICATIONS Intel Core i5 Processor (or equivalent) 8GB RAM 100GB hard disk space available Operating systems as listed to the left I.T. SUPPORT It should be noted that Les Roches does not offer any hardware support for laptops not purchased through the school. The responsibility of hardware maintenance, purchase of all Software, upgrades and support rests with the student. Les Roches can provide you with a list of local suppliers who offer these services. In each campus building, you will have Wi-Fi access. You are also encouraged to save your files on cloud solution (Dropbox, icloud, Google Drive,etc), external hard disks or USB keys, it is recommended that all debices are checked for viruses on a regular basis. It is recommended you check the latest IT requirements on our website: > Admissions > Accepted Students > Computer Policy COMPUTER POLICY ONLINE Read the computer policy online and order your laptop (if needed).

31 In order to make the check-in process as efficient as possible we would like to draw your attention to the points below and propose you use this checklist to prepare your computer for the process and assure you don t have anything missing once you arrive: Contact the manufacturer of your PC and request the phone number and contact information to call from Switzerland in case you need any repair on your computer, inquire about expected repair times. Enquire if your warranty is valid in Switzerland. Take a copy of your invoice that states the date of purchase and warranty conditions. If your computer needs to be repaired, have it repaired before you leave. Verify compliance with the Les Roches IT policy, more specifically the language and version of the operating system. As the school only accepts genuine versions of software, please visit to validate your copy of Windows and Office. Make sure your computer has all the security patches for your operating system by selecting Windows > Update on your computer. Update the drivers of your Wireless card through the manufacturer s websites. Check your computer for viruses, for example by using one of these free on-line scanners or or Make a back-up copy of all your personal files and documents to an external hard disk, or cloud solution. Remove any peer to peer sharing software (Kazaa, edonkey, Limewire, etc) from your computer, as Les Roches network will not allow this type of traffic for obvious copyright reasons. If necessary, purchase an international travel plug adapter for your computer power cord. BUYING A LAPTOP THROUGH LES ROCHES You are encouraged to purchase a package through the school. It comprises a latest model laptop, extended warranty and an enhanced support program through the school IT team. The school laptop computer will have at least the following specifications: Intel i7 processor (or equiv.) 8GB RAM 500GB hard drive SSD 13.3 inch screen (HD Display) Apple Care Protection Plan MS Office Home & Student 2016 The current model is the Apple MacBook Air 13. For more information, you can contact your future IT support team directly. helpdesk@lesroches.edu Helpdesk Number +41 (0)

32 Notes

33 Notes

34 Notes

35 TextText your future starts here.

36 10 WAYS TO CONNECT BEFORE YOU ARRIVE ON CAMPUS Subscribe to our YouTube channel youtube.com/lesrochescast Find answers to your questions on our student life FAQ page lesroches.edu/les-roches-faq See what our students get up to instagram.com/lesrochesswitzerland #LRBstudents Join an online seminar to learn about student life & careers lesroches.edu/webinars Read blog articles from our students, faculty & alumni blog.lesroches.edu Look what careers our alumni have Search Les Roches Global Hospitality Education on LinkedIn.com Follow our latest news on Twitter twitter.com/lesrochesnews Talk to a current student - ask them any questions you have lesroches.edu/talk-to-a-student Join our Facebook group for new students Search Les Roches Switzerland for new students LES ROCHES GLOBAL HOSPITALITY EDUCATION International Enrollment Department Chemin du Pierrier 1-4 th Floor 1815 Clarens Switzerland P info@lesroches.edu LRENCL0446V1