WINTER TIMETABLE: 23 OCTOBER 2011 TO 29 MARCH 2012

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1 WINTER TIMETABLE: 23 OCTOBER 2011 TO 29 MARCH 2012

2 Information for planning your journey GENERAL ENQUIRIES & CAR FERRY RESERVATIONS Tel: Monday-Friday: Saturday: Sundays: Brochure Line: Service Information: CalMac provides SMS notification of sailing disruptions to customers who provide a mobile telephone number when making their reservation(s). This service is only available for bookable routes. Customers will only be advised of disruptions to the sailing(s) on which they are booked. Additional online Smartphone Apps and SMS services for real time information on service status (e.g. delays etc.) for all routes is also available. Please see Service Infomation section on page 5. ONLINE RESERVATIONS GROUP TRAVEL & COACHES For group bookings and further information on group travel, please contact: Travel Trade Department Caledonian MacBrayne Ferry Terminal Gourock PA19 1QP Tel: Fax: Opening hours: Monday-Friday Outwith these hours an answering machine facility is available. traveltrade@calmac.co.uk LOCAL OFFICES TEL FAX Ardrossan Armadale Brodick Castlebay Colintraive *Coll *Colonsay Craignure Fort William Inverness Kennacraig Largs Lochboisdale Lochmaddy Mallaig Oban *Port Askaig Port Ellen Rothesay Stornoway Tarbert (Harris) Tarbert (Loch Fyne) Tiree Tobermory Uig Ullapool Wemyss Bay *Available at ferry times only 2011 Caledonian MacBrayne. All rights reserved. Material in this leaflet must not be reproduced in any form without permission from Caledonian MacBrayne. Caledonian MacBrayne and CalMac are trading names of CalMac Ferries Limited (CFL). These names are used under licence from Caledonian Maritime Assets Limited (CMAL). The lion rampant device is used by CFL with the permission of CMAL. VISITSCOTLAND INFORMATION CENTRES MAINLAND TEL Largs Oban Ullapool Ardnamurchan/Morvern - Fort William ISLANDS TEL Arran Brodick /776 Bute Rothesay Colonsay Oban Cumbrae Largs Gigha Campbeltown Harris Tarbert Islay Bowmore Lewis Stornoway Mull/Iona Oban Mull Craignure Mull Tobermory option 2 Skye Portree Coll/Tiree Oban Uists/Barra/Eriskay Stornoway VisitScotland, national booking and information line OTHER ISLAND FERRY OPERATORS AREAS SERVED FROM OPERATOR TEL Dunoon - P Gourock Argyll Ferries Ltd Camusnagaul P Fort William Crannog Cruises Corran V Ardgour Highland Council Easdale P Seil Argyll and Bute Council Jura V Port Askaig ASP Ship Management Ltd (Islay) Kerrera P Oban D. MacEachan Kilcreggan P Gourock Clyde Marine Transport Ltd On behalf of SPT. Lismore P Port Appin Argyll and Bute Council Loch Nevis P Mallaig Bruce Watt Luing P/V Seil Argyll and Bute Council Morvern Drimnin Pre-book via Mull Tobermory Ardnamurchan or Boat Mobile Ardnamurchan Sunart Charters Skye V Glenelg C. Main Staffa P Iona D. Kirkpatrick Staffa P Mull Gordon Grant Staffa P Mull Turus Mara Orkney & Aberdeen/ NorthLink Ferries Shetland V Scrabster P = Passenger only = Summer only V = Cars and passengers conveyed OTHER TRANSPORT INFORMATION Scottish Citylink Coaches tel: ScotRail tel: Argyll & Bute Council tel: Highland Council tel: or public.transport@highland.gov.uk Comhairle nan Eilean Siar (Western Isles Council) tel: enquiries@cnw-siar.gov.uk HITRANS Regional Transport Partnership tel: info@hitrans.org.uk British Transport Police tel: Traffic Scotland

3 The CalMac Network Jura INDEX TO PLACES SERVED Destination Page Table COWAL and KINTYRE BUTE ARRAN CUMBRAE 16 7 GIGHA 17 8 ISLAY COLONSAY MULL IONA ARDNAMURCHAN LISMORE COLL and TIREE RAASAY SKYE SMALL ISLES BARRA and SOUTH UIST BARRA and ERISKAY NORTH UIST and HARRIS LEWIS DUNOON FERRY JURA CORRAN FERRY LUING EASDALE LISMORE CAMUSNAGAUL KILCREGGAN ARDNAMURCHAN MALLAIG LOCH NEVIS Firth Of Clyde, Cowal and Kintyre Arran, Bute, Cowal, Cumbrae and Kintyre. Southern Hebrides Colonsay, Gigha and Islay. Inner Hebrides Ardnamurchan, Coll, Iona, Lismore, Morvern, Mull and Tiree. Skye, Raasay and The Small Isles Canna, Eigg, Muck, Rum, Raasay and Skye. Outer Hebrides Barra, Eriskay, North and South Uist, Harris and Lewis. Other Ferry Service Operations Dunoon Ferry, Camusnagaul, Corran Ferry, Easdale, Jura, Loch Sunart/ Tobermory/Drimnin, Kilcreggan, Lismore, Loch Nevis and Luing. Front cover:

4 THE FOLLOWING PAGES CONTAIN INFORMATION THAT MAY BE USEFUL TO YOU BEFORE, DURING AND AFTER YOUR JOURNEY. PLEASE TAKE TIME TO READ IT ALL. YOUR GUIDE TO SYMBOLS USED THROUGHOUT THIS TIMETABLE Ferry The Still Coach Pedal Cycle Vehicle Reservations Required Train Cub Club Commercial Vehicle Baggage Trailer Mariners Game-On Boat Trailer Disabled Lift Cars Not Conveyed Vending Machines Vehicle Ferry Passenger Ferry RET Fares Applicable No Vehicle Reservations Caravan Coffee Cabin CONDITIONS OF CARRIAGE All passengers, luggage, vehicles, goods and livestock are carried subject to the Company s Conditions of Carriage as published, exhibited and available at the Company s offices, on board its ships, and on the Company s website at and are subject to other Operators Conditions of Carriage when appropriate. RESERVATION ARRANGEMENTS Advance payment is required in respect of all bookings made. Reservations made by multijourney ticket holders must be confirmed by credit card at the time of booking. Unless cancelled prior to the sailing time, passengers failing to show will be charged the full single fare. To avoid disappointment we recommend that on reservable routes a booking is always made for all vehicles. Where a vehicle is booked for a return journey and fails to show for the outward sailing, the return booking will be cancelled. Only one reservation per vehicle/per direction/per day will be accepted. CONNECTING SERVICES Many journeys involve using more than one mode of transport. Take care when planning your journey especially if you re intending to catch the last connecting service of the day. Be realistic about how much time you leave to make connections allowing for unexpected delays. There can be traffic delays, rail services can be amended at weekends and ferries are often affected by bad weather. Always check for road works or possible service disruption before setting off. Train timings in this publication are reproduced from information supplied by ScotRail and are for guidance only. CalMac does not accept liability for the costs associated with accommodation or travel by bus, train or taxi etc, required after any missed connections. Where the arrival time of a train, for example, allows less than the advertised minimum boarding time for the ferry (see individual timetables), the connection cannot be assumed or guaranteed. Intending passengers should confirm connections with individual operators. VALIDITY OF TICKETS Conditions of issue of tickets: Any ticket issued by CalMac, or any other body, company or person, upon whose property or premises the ticket may be available, is subject to the Conditions of Carriage published by CalMac. Please note the precise dates on which tickets are valid. Restrictions may apply. Single Date for which issued. No restrictions on use. Return The sum of the single fares which apply on travel dates. No restrictions on use. Valid for one month. Saver Single Date for which issued (availability 2 is limited on some services see individual route timetables for details). Saver Return The sum of the single fares which apply on travel dates. Valid for one month (availability is limited on some services see individual route timetables for details). Saver 5 Day Return Valid for 5 days/4 nights (availability is limited on some services see individual route timetables for details). Partially used Saver 5 Day Return tickets are non-refundable. Saver 5 Day Return ticket return portions can be extended to full standard returns during validity period of the ticket by presenting the ticket to a port office and paying the additional fare. 5/6/10/30/50 Journey Valid for one passenger or one nominated motorised vehicle. Strictly non-transferable. Multi-journey tickets are only valid if attached to the header portion and are valid for 12 months from date of issue. Island Hopscotch Valid for one month. Island Rover Valid for 8 or 15 consecutive days. Vehicle Island Rover tickets are not valid on the Small Isles and Iona services. Caravan and Island Rover tickets are not valid on Gigha and Colonsay services. Passengers should note in particular: Not all types of ticket are available on every route (1) Multi-journey tickets, partially used Saver 5 Day Return tickets, Travel Trade tickets, group tickets and other reduced rate tickets which may be available are nonrefundable. Refunds on 8 and 15 day Island Rover tickets will not be considered if received after the valid from date. (2) Season Tickets are available to passengers on Largs/Cumbrae Slip and Wemyss Bay/Rothesay services only. Valid for pe riods of one month, three months, six months or twelve months. Defaced, damaged or destroyed tickets: Any ticket which has become illegible, mutilated or destroyed will not be valid or eligible for refund. Tickets must be kept away from water and heat sources to prevent damage. Receipts: Passengers should note that receipts can only be issued at time of ticket purchase. Please note that all tickets must be purchased prior to boarding ships on any route where there is a shore ticketing facility. SAVER SINGLE, SAVER RETURN AND SAVER 5 DAY RETURN Ardrossan - Brodick Largs - Cumbrae Slip Oban Craignure On these routes, when travelling on a full fare sailing, passengers (Largs Cumbrae Slip only), cars, caravans, motorhomes, boat/baggage trailers and motorcycles must use a single/return ticket, Island Hopscotch ticket, Island Rover ticket or a 5/6 Journey ticket.

5 REFUNDS Consideration will be given to all applications for refund in respect of unused refundable tickets returned to Customer Care at Support Services. Please note that refunds will not be considered for 5/6/10/30/50 journey tickets, partially used Saver 5 Day Return tickets, Travel Trade tickets, group tickets or other reduced rate tickets which may be available. Refunds on 8 and 15 day Island Rover tickets will not be considered if received after the valid from date. Refunds will not be given on expired tickets. Refunds on partially used refundable tickets are calculated on the basis of the fare paid minus the number of journeys taken, charged at the full single fare. A 10 administration charge will be applied to each refund per customer application. ROAD TAX EXEMPT VEHICLES IF YOU ARE TRAVELLING BY CAR OR MOTORHOME On certain routes, a discount may be available on the normal single vehicle fare only for a car or motorhome which is exempt from road tax through reasons of disability, and which is accompanied by the blue card holder. In order to receive the discount you must have the documentation detailed below with you at the time of travel. Discount is not available on routes where an symbol is displayed. DOCUMENTATION REQUIRED When making your reservation, copies of your road tax exempt tax disc and blue card will be required in order for tickets to be issued. Supporting documentation (the blue card, bearing the name and photograph of the card holder) must be carried at time of travel and be presented when requested. Failure to produce the documentation will result in the full fare being charged. If you do not have a blue card, this can be obtained from your local authority by submitting your Motability Agreement or Certificate of Entitlement issued by the Department of Work and Pensions (DWP). Alternatively, you can request form DBD 384 from the DWP. NB The blue card holder must travel with the vehicle. PASSENGERS REQUIRING ASSISTANCE When practicable, assistance embarking or disembarking the ship will be available wherever requested e.g. through use of hazard warning lights on arrival at the car marshalling area. Please advise at the time of booking and when checking in at marshalling areas or terminals, of any special requirements you may have (e.g. use of lifts/wheelchairs). Some ships have facilities for disabled passengers, e.g. a lift, which can be used on request. There are a limited number of spaces available close to the lifts and at busy periods demand can be high. (See note in each timetable and please check availability before travelling.) Assistance may also be available for passengers with audio or visual needs. Please advise us of your requirements at the time of booking, or let the Port Offices know in advance if assistance is required. WHEELCHAIRS Passengers requiring the use of a wheelchair at terminals or on ships are advised to contact the port of departure before travelling. Some ships, particularly the smaller ones, may have limited numbers of wheelchairs available and demand can be high. VEHICLE LENGTHS Vehicles are charged by overall length with rates detailed on each timetable. This will include any racks, towbars etc, and any overhanging roof rack 3 items. The length of all types of vehicle must be declared at time of booking. CARS Cars are charged as each without reference to length. However, when booking it is necessary to declare the full length inclusive of items such as cycle racks etc., to ensure adequate space is reserved on the ship. Vehicles whose lengths are under-declared may not be accommodated on board at busy times. Vans may only travel at car rates when less than 5 metres (see OTHER VEHICLES below). Please ensure accurate lengths are quoted at time of booking to avoid excess charges being applied. TRAILERS/CARAVANS/BOATS When towed by a car rated vehicle, are charged by length, up to 2.5m, 5m, 8m, as appropriate. When being towed by a Commercial Vehicle (e.g. a van over 5m) the combined length will be charged at Commercial Vehicle rates. Livestock trailer rates available on application. Horse Transporters are charged at Commercial Vehicle Rates BUSES AND COACHES Minibuses (not exceeding 5m) are charged the same rate as a car. Minibuses over 5m and all Coaches rates available on application. Coaches exceeding 8m and carrying fewer than 12 fare paying passengers will be charged at Commercial Vehicle rates. The driver s fare is included in coach rates for vehicles over 5m. MOTORHOME A motorhome is generally defined as a windowed vehicle containing permanent living facilities. This does not include horse boxes and other livestock carriers. Within the UK, a motorhome can be identified from the V5 registration document as having a body type "Motor Caravan". In the event that a converted van is not considered, in the opinion of CalMac, to be a motorhome, and the V5 registration document is not available then the appropriate van fare will apply. If, within 30 days, copies of the receipt and the V5 registration document, identifying the vehicle as a "Motor Caravan" are sent to Customer Care at Support Services, consideration will be given to refunding the excess fare paid. For this reason passengers travelling in a converted motorhome are advised to consider carrying a photocopy of their vehicle s V5 registration document. s are charged by length, 8m and 10m, as appropriate. Over 10m Commercial Vehicle rates apply. OTHER VEHICLES Light vans and pickups less than 5m, and which are less than 3m in height, 2.3m in width, and 3.5t plated weight, are charged at car rates but are not eligible for Island Rover tickets or concession discounted fares. Irrespective of length, light vans and pickups exceeding 3m in height, or 2.3m in width, or 3.5t plated weight are charged at Commercial Vehicle rates. Vehicles over 3.5t plated weight require to be fitted with lashing points and must produce a written declaration of the gross vehicle weight and description of load at the time of shipment refer to Commercial Vehicle Conditions of Shipment (October 2008) leaflet. All Commercial Vehicles, light vans and pickups based on a Commercial Vehicle chassis, exceeding 5m in length are charged at Commercial Rates. The driver s fare is included in Commercial Vehicle rate.

6 DIMENSIONS Vehicles may be measured prior to embarkation, and vehicles which exceed the declared dimensions by any amount, will be subject to payment of the correct fare, and may not be accommodated on board at busy times. TRAILERS Trailers towed by vehicles charged at noncommercial fares will be charged at the fares in this publication. If towed by a commercially rated vehicle, then the total length of both the trailer/caravan and towing vehicle will be charged at commercial rates. COMMERCIAL VEHICLES Are carried by prior arrangement rates on application from port of departure. Refer to Commercial Vehicle Conditions of Shipment (October 2008) leaflet. LASHING POINTS All commercial vehicles in excess of 3.5 tonnes plated weight presented for shipment must be fitted with lashing points in compliance with Ro-Ro Ships Stowage and Securing of Vehicles Code of Practice. Vehicles not complying with this Code of Practice, and the requirements stated in the Company s Commercial Vehicles Conditions and Charges leaflet (available from any office), will be refused shipment. MOTORCYCLES Bookings are recommended on reservable routes as space for motorcycles may be limited. Groups of motorcyclists are advised to reconfirm with the port of departure on the day before travel. s can only be positioned and secured on car decks under CalMac staff supervision. PEDAL CYCLES/KAYAKS/CANOES/SURF BOARDS When brought on board by foot passengers, the above are carried free of charge, subject to availability of space. In the interests of safety, and in consideration of other passengers, they are not considered to be hand luggage and accordingly are not permitted up or down passenger gangways. They must be stored in the designated area on the car deck under the supervision of a crew member. On occasions it may not be possible to provide facilities to store all pedal cycles in an upright position. Groups travelling together with the above are advised to contact the port of departure before the day of travel. ROOF AND CYCLE RACKS Drivers of vehicles carrying baggage etc. on roof racks must be prepared to remove these items and roof racks at time of shipment, if required to do so by CalMac staff. The same applies to pedal cycles on racks, which must be declared at the time of booking. Pedal cycles are not considered as hand luggage. Groups of pedal cyclists travelling together are advised to contact the port of departure before the day of travel. CARRIAGE OF PETS Pets are welcome on board and travel free of charge. For health, hygiene and safety reasons we would ask that passengers observe the following guidelines. PASSENGERS RESPONSIBILITIES Passengers are advised that they are solely responsible for the welfare and conduct of their pets, and in particular dogs, whilst in terminal areas and on board. It is the owner's responsibility to clean up any mess created by their pets. Every effort should be made not to inconvenience other passengers. Pets are not permitted to sit on seats. 4 Pets should never be left unsupervised, other than when they are left in a vehicle, and should always be exercised before boarding. CalMac reserves the right to ask dog owners to muzzle their dogs. Owners may be requested to remove pets from public areas. SPECIAL ARRANGEMENTS Where special arrangements would be helpful to owners i.e. storing a pet in an RSPCA approved pet carrier or similar apparatus, provided by the owner, a location may be identified on the ship by prior arrangement with the port of departure. Owners should contact the port of departure at least seven days in advance of travel. DESIGNATED PET AREAS On most of our ships pets are allowed access to all outside passenger areas. Many of our larger ships have internal pet areas with seating provided for owners. When inside, passengers travelling with pets must remain in these areas. On some ships pets are not permitted inside. For health, hygiene and safety reasons, pets must not be allowed to sit on seats; they are not permitted in certain lounges within the ship or areas where food and/or drinks are served. Support Dogs are allowed access to all passenger areas. TRAVELLING BY CAR If you are travelling by car, it is recommended that all pets are left inside vehicles for the duration of the journey. Please make sure that appropriate provisions, including water and ventilation, are made for pets left in cars, taking into account the weather conditions and the length of the journey. On a number of ships, unrestricted access to the car deck is not permitted whilst at sea. On longer journeys arrangements can be made for you to be accompanied to the car deck to visit your pet. DOGS If you choose not to leave your dog in the car or you are travelling as a foot passenger, please be aware that ships can be busy and noisy and some vibration may be experienced during the journey. As a result of this, and being in a confined space, dogs can become agitated whilst on board. Passengers are advised to stay with their dogs at all times, other than when they are left in a vehicle, and to keep them calm and quiet. Dogs must be restrained by a harness or a collar and lead. Other passengers may not be aware of your dog s temperament whilst travelling and may approach it. You may wish to consider, for the safety of your dog and other passengers, muzzling your dog before boarding the ship. CalMac does not accept liability for damage or injury caused by dogs whilst on CalMac premises or ships. In the event of any incident whereby a dog causes alarm or injury this will be reported to the appropriate authorities i.e. the police. In some cases this could lead to the owner being charged with an offence under the Dangerous Dogs Act 1991 and the animal being destroyed. It is CalMac s aim to make journeys as safe and comfortable as possible for all our passengers. Please take due care and show consideration for everyone on board. If further advice is required regarding travelling with pets or about designated areas on board our ships, please do not hesitate to contact the Customer Care Department ( or customercare@calmac.co.uk) or any member of staff or crew.

7 SERVICE INFORMATION During your journey CalMac s Service Information facility allows you to be kept up to date at home or whilst travelling. There are three ways to access the latest service information: Online: The easy to view red, amber, green system gives up to date information on all of our routes. View it at Smartphone Apps for sailing updates and timetables direct to your mobile. Now available on: Android These can be downloaded free of charge from itunes. Text: Text messages can be sent to your mobile containing the latest Service Information. CalMac will not charge you for this service, although your normal service provider rates will apply. One Time. For a one time update on the route of your choice text both the word CALMAC and the route code to e.g. CALMAC 05 Text by Subscription: To subscribe to live updates for a particular route text the words CALMAC and SUBSCRIBE and the route code of your choice to e.g. CALMAC SUBSCRIBE 05. This will automatically subscribe you to ongoing service information* relating to that route for a six month period. You can subscribe to multiple routes by sending an individual subscription message for each route. Subscriptions can be cancelled at any time by texting CALMAC STOP to e.g. CALMAC STOP 05 for an individual route or CALMAC STOP to cancel all subscriptions. A list of commands is also available by texting "CALMAC HELP" to *(Remember, text messages for subscribed routes will be despatched to you immediately upon update, at any time of day or night!) Telephone: Call our Service Information line on for an update. The Company does not accept any liability for any loss, costs or expenses incurred by passengers in the event of the delay, diversion or cancellation of a sailing. Examples of these may include, but are not limited to, accommodation costs or travel by an alternative form of transportation. Passengers are strongly advised to consider insuring themselves against costs which may be incurred through delays, cancellations etc. SERVICE INFORMATION BY AREA ROUTE ARDNAMURCHAN Tobermory - Kilchoan 14 ARRAN Ardrossan - Brodick 05 ARRAN Claonaig - Lochranza (summer) Tarbert (Loch Fyne) - Lochranza (winter) 06 BARRA & ERISKAY Barra - Eriskay (Sound Of Barra) 21 BARRA & SOUTH UIST Oban - Lochboisdale/Castlebay - Oban 20 BUTE Wemyss Bay - Rothesay 03 BUTE Colintraive - Rhubodach 04 COLL & TIREE Oban - Coll - Tiree 16 COLONSAY Oban - Colonsay - Port Askaig - Kennacraig 10 COWAL & KINTYRE Tarbert (Loch Fyne) - Portavadie 02 CUMBRAE Largs - Cumbrae Slip 07 GIGHA Tayinloan - Gigha 08 HARRIS Uig - Tarbert 24 IONA Fionnphort - Iona 13 ISLAY Kennacraig - Port Ellen/Port Askaig/Colonsay/Oban 09 LEWIS Ullapool - Stornoway 25 LISMORE Oban - Lismore 15 MULL Oban - Craignure 11 MULL Lochaline - Fishnish 12 NORTH UIST Uig - Lochmaddy 22 NORTH UIST & HARRIS Berneray - Leverburgh (Sound Of Harris) 23 RAASAY Sconser - Raasay 17 SKYE Mallaig - Armadale 18 SMALL ISLES Mallaig - Eigg - Muck - Rum - Canna 19 5

8 LOST TICKETS Passengers must be in possession of valid tickets at the time of travel and must be prepared to produce them when required. CalMac will not replace lost, stolen, or mislaid tickets. In such circumstances passengers must purchase replacement tickets. If the lost tickets are subsequently found and returned to Customer Care at Support Services then a full refund less an administration charge will be paid. (See refunds). LATEST PASSENGER/VEHICLE CHECK IN TIMES The times shown at the top of each timetable are the times when passenger and vehicle check in closes. Late vehicle check in will result in space being reallocated and may lead to the vehicle being refused carriage. Passengers are required to observe boarding times in order that safety procedures can be carried out. On routes where there is shore ticketing, valid tickets must be purchased before boarding. YOUR GUIDE TO THE PASSENGER COUNTING REGULATIONS Under the Merchant Shipping (Counting and Registration of Persons on Board Passenger Ships) Regulations 1999 under European Council Directive 98/41/EC and enforced by the Maritime and Coastguard Agency, it is a requirement that details of the number of passengers and crew on board are recorded and reported before the ship leaves port. In order to comply with the regulations, and to ensure that sailings depart on time, the gangway will be removed and vehicle decks closed prior to sailing time. This will be followed by a short time lapse while the information is passed ashore and recorded. Vehicle drivers must comply with check in times and passengers must be available for boarding prior to the advertised sailing time; (see timetables). We regret that it will not be possible to accommodate latecomers. PASSENGER REGISTRATION Please note that regulations requiring the recording of passenger details (name, sex, age) apply to the following routes in both directions: Oban Castlebay Oban Colonsay Oban Coll Oban Lochboisdale Oban Tiree Coll Tiree Lochboisdale Castlebay Tiree Castlebay Uig Tarbert Uig Lochmaddy Ullapool Stornoway Passengers travelling on these routes must observe the check in times for registration for the particular sailing and be on board at least 10 minutes prior to sailing time. (See appropriate timetable for information.) Each passenger must complete a Passenger Registration card. These cards will then be collected from you on boarding and, where applicable, the second (landing) part of the card should be retained for collection on disembarking. (See appropriate timetable for information.) SECURITY NOTICE Passengers are requested to keep baggage or other packages and personal effects with them at all times in terminals and should not leave them unattended. Passengers should place such items in the designated areas (where provided) whilst on board the ship. Any items left unattended outwith designated baggage areas will be removed, may be reported to the police and may be destroyed without warning. SAFETY ON BOARD Passengers are requested to pay attention to safety announcements and/or notices. Passengers are not allowed on vehicle decks of certain ships while they are at sea. 6 Vehicle occupants must be prepared to leave their vehicles as soon as they are parked on board. Smoking is not permitted on the car deck or in internal passenger areas. Passengers are advised to ensure they have all necessary medication to hand. CHILDREN Children under five years old travel free and children aged 5-15 travel at half the adult fare. Parents/Guardians are responsible for the conduct of the children in their care whilst in terminals and on board and should ensure that they are supervised at all times. To make journeys as safe and comfortable as possible for everyone please remind children that it is not safe to run anywhere while on board or in a terminal area. Cub Club activity areas are available on many of our larger ships and children s meal options are also available from Mariners cafeterias and selected Coffee Cabins. BAGGAGE Passengers are allowed 40kg each of personal baggage (suitcases, rucksacks etc but not commercial goods) FREE. Passengers must be able to carry the luggage up the gangway in one trip. Passengers are not permitted to make several trips up and down the gangway due to counting regulations. MOBILE PHONES DRIVING ON BOARD In the interests of safety please adhere to the following when driving your vehicle onto the ferry. Pay attention to the staff that are guiding the vehicle. Always manoeuvre at slow speed. Do not use mobile phones whilst embarking or disembarking. Switch off radios and open a window to ensure you can hear any verbal directions. Consider leaving pets in the car with suitable ventilation rather than taking them up to the passenger spaces. Before leaving the car, check that the car is in gear and the handbrake is on. When waiting to disembark, do not start the engine until directed to move off to avoid unnecessary fumes. MOBILE PHONES Passengers are requested to use mobile phones discreetly, in consideration of other passengers. CONSUMPTION OF ALCOHOL Alcohol is offered for sale on many of the ships operated by CalMac. Care should be taken not to inconvenience or cause offence to others. CalMac reserves the right to refuse service of alcoholic beverages. No alcohol may be consumed unless purchased on board. SMOKING POLICY CalMac operates a policy of no smoking within internal passenger areas in line with current legislation. Smoking is not permitted on the car deck. CAR ALARMS Some vehicles may have car alarms which are ultra-sensitive and liable to be activated while at sea. Passengers are advised to disarm alarms and are responsible for disarming any such devices while safely locking the vehicle. Passengers are not allowed on the car deck when the ship is at sea. Passengers should ensure that valuable items in vehicles are kept out of sight.

9 DANGEROUS GOODS Dangerous Goods (including flammable substances such as petrol, LPG etc.) are only carried by prior arrangement and in accordance with strict Maritime and Coastguard Agency (MCA) regulations and must be declared at least 24 hours in advance to the port of departure. Spare cans of fuel such as petrol or diesel shall not be carried. CalMac reserves the right to inspect/ refuse any vehicle presented for shipment. FIREARMS Passengers wishing to carry a firearm and/or ammunition, either in person or in a vehicle, must declare them to the port at which they check in prior to boarding the ship. Persons carrying firearms and ammunition must have the required permit and be prepared to produce it when requested. All firearms and ammunition must be handed over to a member of crew for safekeeping during the voyage. The Company reserves the right to refuse shipment. ONBOARD SERVICES Across the fleet there are cafeterias, coffee outlets and bars serving a range of meals and refreshments as well as retail shops for handy holiday items and gifts. Services vary depending on length of journey. For more information on our onboard services and facilities, visit co.uk/onboardservices. CUSTOMER FEEDBACK If you enjoyed your journey with us or if you wish to provide feedback on our service we d love to hear from you. Complete one of our customer feedback forms, which are available on board ships and at port offices throughout the network, and contribute to the ongoing review and development of our services. If for any reason our service failed to meet your expectations, please speak to one of our crew or port staff, at your earliest opportunity, to discuss your concerns. Where possible, all customer concerns should be dealt with locally, in the first instance. If you are unable to provide feedback locally, or for any reason are not satisfied with the response you receive, please contact us by: Internet By using the customer feedback facility at Mail Customer Care Caledonian MacBrayne Ferry Terminal Gourock PA19 1QP customercare@calmac.co.uk Tel +44 (0) Sat Nav Codes Local Ports Ardrossan Armadale Berneray Brodick Castlebay Claonaig Colintraive Coll Colonsay Craignure Cumbrae Slip Eriskay Fionnphort Fort William Sat Nav Postcode KA22 8ED IV45 8RS HS6 5BD KA27 8AY HS9 5XD Not Available PA22 3AP PA78 6SY PA61 7YW PA65 6AY Not Available HS8 5JN PA66 6BL PH33 6EN Fishnish Gigha Gourock Inverness Kennacraig Kilchoan Largs Leverburgh Lismore Lochaline Lochboisdale Lochmaddy Lochranza Mallaig Oban Port Askaig 7 All formal complaints will be acknowledged in writing within five working days of receipt. Complaints will then be dealt with within 21 working days of our acknowledgement. If it is not possible to respond fully to your complaint within 21 working days (e.g. because the investigation cannot be completed due to shift patterns etc), you will be informed in writing at that point of the reasons for the delay and the likely timescale for a resolution. Complaints raised with Customer Care will be investigated in conjunction with Regional Managers in the first instance and appropriate Heads of Department. SUPPORT SERVICES/HEAD OFFICE Caledonian MacBrayne Ferry Terminal Gourock PA19 1QP Tel: Fax: BERTHING AND PIER DUES CalMac pays berthing dues to Pier and Harbour Authorities for the use of their ports and collects pier dues on their behalf which are included in the fares. Fares may be subject to change if third party charges increase. SHIP DEPLOYMENT Customers are advised that during periods of planned maintenance, annual overhauls and disruptions, some routes may be serviced by ships from other areas of the network. This may affect journey times, connections and the availability of onboard services. CalMac will endeavour to make details of these changes available as soon as possible. RET ROUTES In March 2008 the Scottish Government announced a programme to pilot a Road Equivalent Tariff pricing scheme (RET). The 5 routes included in the pilot are identified by an symbol. Only single and return fares are available on these routes. DISCLAIMER Whilst every care has been taken to ensure that information in this brochure is correct at time of going to press, all information is subject to alteration (in whole or in part) without notice. CalMac accepts no liability for any inaccuracy in the information produced. PA65 6BA PA41 7AB PA19 1QP IV2 3BJ PA29 6YF PH36 4LH KA30 8BG HS5 3UB Not Available PA34 5XT HS8 5TH HS6 5AA KA27 8HL PH41 4QD PA34 4DB PA46 7RB Portavadie PA21 2DA Port Ellen PA42 7DW Raasay IV40 8NS Rhubodach PA20 0QL Rothesay PA20 9AQ Sconser IV48 8TD Stornoway HS1 2AE Tarbert (Harris) HS3 3DG Tarbert (Loch Fyne) PA29 6UF Tayinloan PA29 6XG Tiree PA77 6TN Tobermory PA75 6NU Uig IV51 9XX Ullapool IV26 2UR Wemyss Bay PA18 6AR

10 Island Hopscotch Tickets A selection of attractive fares for cars and accompanying passengers on a selection (there are 27 to choose from!) of pre-planned routes on Island Hopping holidays. Pedal cyclists on Island Hopscotch tours pay only for themselves their pedal cycles travel free. Island Hopscotch tours can be carried out in either direction and tickets are valid for one month from date of first journey. The purchase of such tickets does not automatically ensure a place on any particular sailing; therefore advance booking on certain routes is strongly recommended. See timetable for details. * Cowal Ferries Limited will operate this service until further notice. Customers are advised to check timetables prior to departure. Driver and Car, Caravan,, Caravan,,,, Passenger (each) Boat/Baggage Trailer Boat/Baggage Trailer (10m) Baggage Trailer DESTINATIONS (each) (not exc. 5.0m) (not exc. 8.0m) (not exc. 2.5m) (each) (each) (each) 3. BUTE WEMYSS BAY-ROTHESAY COWAL RHUBODACH-COLINTRAIVE 4. BUTE WEMYSS BAY-ROTHESAY COWAL RHUBODACH-COLINTRAIVE KINTYRE PORTAVADIE-TARBERT 5. ARRAN ARDROSSAN-BRODICK KINTYRE LOCHRANZA-CLAONAIG/TARBERT 6. MULL OBAN-CRAIGNURE MORVERN FISHNISH-LOCHALINE 7. MULL OBAN-CRAIGNURE ARDNAMURCHAN TOBERMORY-KILCHOAN SKYE MALLAIG-ARMADALE 8. BARRA OBAN-CASTLEBAY UIST BARRA-ERISKAY HARRIS BERNERAY-LEVERBURGH LEWIS STORNOWAY-ULLAPOOL 9. UIST OBAN-LOCHBOISDALE HARRIS BERNERAY-LEVERBURGH LEWIS STORNOWAY-ULLAPOOL 10. UIST OBAN-LOCHBOISDALE SKYE LOCHMADDY-UIG ARMADALE-MALLAIG 11. SKYE MALLAIG-ARMADALE UIST UIG-LOCHMADDY HARRIS BERNERAY-LEVERBURGH LEWIS STORNOWAY-ULLAPOOL 12. SKYE MALLAIG-ARMADALE HARRIS UIG-TARBERT LEWIS LEVERBURGH-BERNERAY UIST LOCHBOISDALE-OBAN 13. SKYE MALLAIG-ARMADALE HARRIS UIG-TARBERT LEWIS STORNOWAY-ULLAPOOL 14. HARRIS UIG-TARBERT UIST LEVERBURGH-BERNERAY LOCHMADDY-UIG 8

11 Driver and Car, Caravan,, Caravan,,,, Passenger (each) Boat/Baggage Trailer Boat/Baggage Trailer (10m) Baggage Trailer DESTINATIONS (each) (not exc. 5.0m) (not exc. 8.0m) (not exc. 2.5m) (each) (each) (each) 15. BARRA OBAN-CASTLEBAY UIST SKYE BARRA-ERISKAY LOCHMADDY-UIG ARMADALE-MALLAIG 16. ARRAN ARDROSSAN-BRODICK KINTYRE ISLAY LOCHRANZA-CLAONAIG/TARBERT KENNACRAIG-ISLAY ISLAY-KENNACRAIG 19. COLL OBAN-COLL TIREE COLL-TIREE TIREE-OBAN 20. BARRA OBAN-CASTLEBAY UIST SKYE BARRA-ERISKAY LOCHMADDY-UIG 21. MULL OBAN-CRAIGNURE ARDNAMURCHAN TOBERMORY-KILCHOAN 22. MULL OBAN-CRAIGNURE MORVERN SKYE FISHNISH-LOCHALINE MALLAIG-ARMADALE 23. BARRA OBAN-CASTLEBAY UIST HARRIS SKYE BARRA-ERISKAY BERNERAY-LEVERBURGH TARBERT-UIG ARMADALE-MALLAIG 24. UIST OBAN-LOCHBOISDALE SKYE HARRIS LEWIS LOCHMADDY-UIG UIG-TARBERT STORNOWAY-ULLAPOOL 25. BARRA OBAN-CASTLEBAY UIST SKYE HARRIS LEWIS BARRA-ERISKAY LOCHMADDY-UIG UIG-TARBERT STORNOWAY-ULLAPOOL 27. BARRA OBAN-CASTLEBAY UIST BARRA-ERISKAY LOCHBOISDALE-OBAN 9

12 Retail advert 10

13 COWAL and KINTYRE TARBERT (Loch Fyne) PORTAVADIE Table 2 No service 25, 26 December and 1, 2 January. Maximum laden weight for commercial vehicles may be restricted. Check with Kennacraig office tel: Commercial Vehicle bookings are made at individual ports. When calling your selected port for commercial vehicle bookings, ensure that you choose Option 2. Bus services between Tarbert and Kennacraig, Campbeltown, Glasgow, Oban. For details contact Scottish Citylink Coaches tel: Bus services between Portavadie and Dunoon, Tarbert, Kennacraig and Claonaig. For details contact Argyll & Bute Council tel: FARES: TARBERT (Loch Fyne) PORTAVADIE FARES: TARBERT (Loch Fyne) LOCHRANZA 11 Check in closes - vehicles and passengers 10 minutes prior to departure 02 TARBERT PORTAVADIE PORTAVADIE TARBERT DAILY Depart Arrive Depart Arrive 0800 A 0825 A 0830 A 0855 A Operates for one week only Sun 23 Oct until Sat 29 Oct inclusive TARBERT (Loch Fyne) PORTAVADIE/LOCHRANZA 02 TARBERT PORTAVADIE LOCHRANZA LOCHRANZA PORTAVADIE TARBERT DAILY Depart Arrive Arrive Depart Depart Arrive Operates from Sun 26 Oct 0800 A 0825 A 0830 A 0855 A for remainder of winter Operates timetable period from Sun 30 OCT for remainder of 1215 B 1340 B 1345 B 1510 B winter timetable period A Not Sundays. B Passenger and vehicle reservations are required on sailings to and from Tarbert/Lochranza. Contact Kennacraig office tel: and ensure that you choose Option 2. SINGLE SAVER 5 DAY 6 JOURNEY* RETURN SINGLE 5 DAY RETURN 6 JOURNEY* Light Vans exceeding 5m in length or 3.5 T, or 3m height, or 2.3m in width are charged at the commercial vehicle rate. *6 Journey tickets are valid for one passenger or one nominated motorised vehicle not valid for caravans or trailers.

14 BUTE Check in closes - vehicles 30 minutes, passengers 10 minutes prior to departure WEMYSS BAY ROTHESAY Table 3 03 Glasgow Wemyss WEMYSS WEMYSS Wemyss Glasgow Central Bay BAY ROTHESAY ROTHESAY BAY Bay Central Depart Arrive Depart Arrive Depart Arrive Depart Arrive MON 0625 A 0700 A SAT 0700 A 0735 A A 0750 A A 0835 A SUN a 0940 a 0750 c 0842 c d 0942 d b 1240 b 1050 e 1142 e A Not on Saturdays. c From 15 Jan depart bus Glasgow to Paisley - Wemyss Bay arrive a From 15 Jan depart bus Paisley to Glasgow arrive d From 15 Jan depart bus Glasgow to Paisley - Wemyss Bay arrive b From 15 Jan depart arrive e From 15 Jan depart bus Glasgow to Paisley - Wemyss Bay arrive No service 25 December and 1 January. Sunday service 26 December. Saturday service 2 January. Contact Rothesay tel: or Wemyss Bay tel: Commercial Vehicle bookings are made at individual ports. Bus services on Bute. For details contact West Coast Motors Train connections are not guaranteed as some trains arrive/depart with less than the necessary transfer time. Ferry services on this route require passengers to check in no later than 10 minutes prior to departure. Please check rail information with ScotRail tel: Combined Rail and Sail tickets are available, this allows you to buy your train and ferry tickets together in one transaction prior to boarding the train. For details visit FARES: WEMYSS BAY ROTHESAY All tickets must be purchased before boarding vessel SINGLE SAVER 5 DAY 10 JOURNEY* RETURN Light Vans exceeding 5m in length or 3.5 T, or 3m height, or 2.3m in width are charged at the commercial vehicle rate. *10 & 50 Journey tickets are valid for one passenger or one nominated motorised vehicle not valid for caravans or trailers. 50 Journey car + driver Pier Dues are payable to third parties for this route, and have been included in the fares shown. Details are available on request. Island Hopscotch Tickets Travelling on several routes? Island Hopscotch could save you money. 12

15 BUTE COLINTRAIVE RHUBODACH Table 4 No service 25 December and 1 January. On 26 December and 2 January Sunday sailings will operate until last departure Colintraive 1800 Rhubodach Journey car + driver Light Vans exceeding 5m in length or 3.5 T, or 3m height, or 2.3m in width are charged at the commercial vehicle rate. *10 & 50 Journey tickets are valid for one passenger or one nominated motorised vehicle not valid for caravans or trailers. 13 Check in closes - vehicles and passengers 5 minutes prior to departure 04 COLINTRAIVE RHUBODACH RHUBODACH COLINTRAIVE Depart Arrive Depart Arrive MON FRI SAT DEPARTS EVERY 30 MINUTES UNTIL SUN DEPARTS EVERY 30 MINUTES UNTIL FARES: COLINTRAIVE RHUBODACH SINGLE SAVER 5 DAY 10 JOURNEY* RETURN Pedal Cycle FREE

16 ARRAN ARDROSSAN BRODICK Table 5 05 Check in closes - vehicles 30 minutes, passengers 10 minutes prior to departure Glasgow Glasgow Central ARDROSSAN BRODICK BRODICK ARDROSSAN Central Depart Depart Arrive Depart Arrive Arrive MON SAT SUN 0840 a a From 16 January departs bus Glasgow to Paisley. b Bus Glasgow to Ardrossan throughout. c Bus Ardrossan to Glasgow throughout. No service 25 December and 1 January. To enable safety procedures to be carried out, passengers must be on board and in possession of a ticket at least 10 minutes before sailing. Commercial Vehicle bookings are made at individual ports. When calling your selected port for commercial vehicle bookings, ensure that you choose Option 2. Contact Ardrossan tel: or Brodick tel: Train times shown above are for guidance only and do not imply guaranteed connections with ferry sailings. Passengers should check train operators schedules when planning their journey to ensure they have sufficient time to make connections. Please contact ScotRail tel: Combined Rail and Sail tickets are available, this allows you to buy your train and ferry tickets together in one transaction prior to boarding the train. For details visit travelconnections. Bus services on Arran including Brodick and Lochranza. For details contact traveline tel: FARES: ARDROSSAN BRODICK All tickets must be purchased before boarding vessel SINGLE SAVER 5 DAY 6 JOURNEY* SAVER RETURN Light Vans exceeding 5m in length or 3.5 T, or 3m height, or 2.3m in width are charged at the commercial vehicle rate. *6 Journey tickets are valid for one passenger or one nominated motorised vehicle not valid for caravans or trailers. Pier Dues are payable to third parties for this route, and have been included in the fares shown. Details are available on request. 14

17 ARRAN Check in closes - vehicles and passengers 10 minutes prior to departure Operates until Sat 29 Oct only CLAONAIG LOCHRANZA Table 6 06 CLAONAIG LOCHRANZA LOCHRANZA CLAONAIG DAILY Depart Arrive Depart Arrive Operates for one 1120 A 1150 A week only - Sun Oct until Sat 29 Oct A 1500 A inclusive Operates from Sun 30 Oct TARBERT (Loch Fyne) LOCHRANZA 06 TARBERT PORTAVADIE LOCHRANZA LOCHRANZA PORTAVADIE TARBERT DAILY Depart Arrive Arrive Depart Depart Arrive Operates from Sun 30 Oct 1215 B 1340 B 1345 B 1510 B for remainder of winter timetable period A Passenger numbers may be restricted. B Passenger and vehicle reservations are required on sailings to and from Tarbert/Lochranza. Contact Kennacraig office tel: and ensure you choose Option 2. No Service 25, 26 December and 1, 2 January. Bus service operates between Claonaig, Kennacraig and Tarbert contact Argyll & Bute Council tel: Bus service between Lochranza and Brodick contact traveline tel: FARES: CLAONAIG LOCHRANZA SINGLE SAVER 5 DAY 6 JOURNEY* RETURN Light Vans exceeding 5m in length or 3.5 T, or 3m height, or 2.3m in width are charged at the commercial vehicle rate. *6 Journey tickets are valid for one passenger or one nominated motorised vehicle not valid for caravans or trailers. 15