SARK GUERNSEY, CARTERET GRANVILLE & DIELETTE

Transcription

1 SARK GUERNSEY, CARTERET GRANVILLE & DIELETTE Ferries t0 France & inter-island TIMETABLES FROM JERSEY GREAT SAVINGS ON OUR SUPER DUTY FREE OFFERS!

2 To SARK April Mon 02 Sun 08 Sat 21 Sun 22 May Thu 03 Sat 05 Sun 06 Mon 07 Wed 09 Sat 12 Sun 13 Wed 16 Thu 17 Sat 19 Sun 20 Sat 26 Sun 27 Mon 28 Wed 30 June Sat 02 Sun 03 Mon 04 Sat 09 Sun 10 Thu 14 Sat 16 Sun 17 Wed 20 Sat 23 Sun 24 Thu 28 Sat 30 Fri 06 Sat 07 Sun 08 Mon 09 Thu 12 Jersey to Sark Sark to Jersey Wed 18 Sat 21 Sun 22 Thu 26 August Wed 01 Sat 04 Sun 05 Wed 08 Sat 11 Sun 12 Mon 13 Wed 15 Sat 18 Sun 19 Thu 23 Sat 25 Sun 26 Mon 27 Thu 30 Sat 01 Sun 02 Mon 03 Sat 08 Sun 09 Wed 12 Sat 15 Sun 16 Mon 17 Sat 22 Sun 23 Mon 24 Sat 29 Sun 30 October Mon 01 Sat 13 Sun 14 Jersey to Sark Sark to Jersey For more information about Sark, please visit : 2

3 April May Tue 01 Fri 04 Tue 08 Fri 11 Tue 15 Fri 18 Tue 22 Sat 26 Tue 29 June Fri 01 Sat 02 Tue 05 Fri 08 Tue 12 Tue 19 Tue 26 Fri 29 Tue 03 Thu 05 Sat 07 Tue 10 Fri 13 To guernsey Guernsey Guernsey To Dielette Dielette Dielette 20.35* 8.00* 20.35* 8.00* Fri 20 Sat 21 Tue 24 Fri 27 Tue 31 August Fri 03 Sat 04 Tue 07 Fri 10 Tue 14 Fri 17 Sat 18 Tue 21 Fri 24 Tue 28 Fri 31 Tue 04 Fri 07 Tue 11 Thu 13 Sat 15 Tue 18 Tue 25 Fri 28 October Tue 02 Guernsey Guernsey WEBSITE! August Sun * 8.00* Tue * 8.00* * To and from Gorey 3

4 March Sat 17 Sun 18 Fri 30 Sat 31 April Mon 02 Tue 03 Wed 04 Fri 06 Sat 07 Mon 16 Wed 18 Thu 19 Fri 20 Sat 21 Mon 30 May Tue 01 Wed 02 Thu 03 Fri 04 Sat 05 Sun 06 Mon 07 Thu 10 Sat 12 Sun 13 Mon 14 Tue 15 Wed 16 Thu 17 Fri 18 Sat 19 Sun 20 Mon 21 Sat 26 Sun 27 Mon 28 Tue 29 Wed 30 Thu 31 To GRANVILLE June Fri 01 Sat 02 Sun 03 Mon 04 Mon 11 Tue 12 Wed 13 Thu 14 Fri 15 Sat 16 Sun 17 Mon 18 Mon 25 Tue 26 Wed 27 Thu 28 Fri 29 Sat 30 Mon 02 Tue 03 Wed 04 Wed 11 Thu 12 Fri 13 Mon 16 Wed 18 Thu 19 Mon 23 Wed 25 Thu 26 Fri 27 Mon 30 Tue 31 Day trips to France

5 August Wed 01 Thu 02 Fri 03 Sat 04 Mon 06 Thu 09 Fri 10 Sat 11 Sun 12 Mon 13 Tue 14 Wed 15 Thu 16 Fri 17 Mon 20 Wed 22 Thu 23 Fri 24 Sat 25 Sun 26 Mon 27 Tue 28 Wed 29 Thu 30 Fri 31 To GRANVILLE Sat Sun Fri Sat Sun Mon 10 Tue 11 Wed 12 Thu 13 Fri 14 Sat 15 Sun 16 Sat 22 Sun 23 Mon 24 Tue 25 Fri 28 Sat 29 Sun 30 October Sat 06 Sun 07 Fri 12 Sat 13 Sun 14 Fri 26 Sat 27 Sun 28 December Sat 08 Sun 09 Fri 21 Sat 22 Sun 23 Thu 27 Fri Day trips to France return ferry from france guernsey sark for 1 adult for 1 child for 1 adult for 1 child for 1 adult for 1 child Adult: +15 years - Child: 4-14 years 5

6 To carteret April Mon 16 Wed 18 Mon 30 May Tue 01 Wed 02 Thu 03 Fri 04 Mon 14 Tue 15 Wed 16 Thu 17 Fri 18 Tue 29 Wed 30 Thu 31 June Fri 01 Tue 12 Wed 13 Thu 14 Fri 15 Sat 16 Sun 17 Tue 26 Wed 27 Thu 28 Fri 29 Sat 30 Mon 02 Wed 11 Thu 12 Fri 13 Carteret Carteret * * Mon 16 Wed 25 Thu 26 Fri 27 Mon 30 Tue 31 August Wed 01 Fri 10 Sat 11 Sun 12 Mon 13 Tue 14 Fri 24 Sat 25 Sun 26 Mon 27 Tue 28 Wed 29 Thu 30 Fri 31 Mon 10 Tue 11 Wed 12 Thu 13 Sat 22 Sun 23 Mon 24 Tue 25 Wed 26 Fri 28 Sat 29 Sun 30 Carteret Carteret * * * * * * * To and from Gorey Day trips to France IMPORTANT : PASSENGEr INFORMATION AND CONDITIONS OF CARRIAGE (January ) The general conditions of the sale of tickets are governed by the French law of the 18th of June 1966, its decrees of application and by the European sea transport code 1177/2010. Buying a ticket is equal to adhering to the present conditions of sale. The transport of freight is excluded from these general conditions and is governed by other specific conditions. SAS COMPAGNIE MARITIME ANGLO NORMANDE trading as MANCHE ILES EXPRESS and named as such hereunder.

7 1 TIMETABLES AND ROUTES Sailings are determined by MANCHE ILES EXPRESS and registered in its reservation system. Scheduled departure times can be brought forward or delayed by the 15 minutes without prior notice to passengers. In the event of a considerable modification to the sailings, on the route or the port of call, MANCHE ILES EXPRESS undertakes to inform passengers as soon as it is aware of such changes. At the time of making your reservation either directly at the counter, by telephone or online, you must provide MANCHE ILES EXPRESS with a valid contact telephone number so that you can be contacted in case of any schedule changes. 2 BOARDING Passengers must check-in for boarding a minimum of 1 hour prior to departure. Any passenger, including passengers holding tickets, arriving to check-in less than 30 minutes prior to departure, may be refused boarding and will have no recourse against MANCHE ILES EXPRESS. Passengers who are refused boarding because of late arrival for check-in will remain liable for the cost of the fare. Each passenger must have a ticket before boarding. Ticket must be retained by the passenger for the duration of the crossing and for arrival & departure procedures. Seats are not allocated or numbered. 3 FORMALITIES MANCHE ILES EXPRESS cannot be held responsible in the event of a passenger disregarding customs immigration and police formalities. The Channel Islands do not belong to the European Union. Adults and children must possess a valid passport to enter France. Certain nationalities may also require visas, please inquire at the relevant immigration offices in the Channel Islands or in France for up to date visa requirements. All embarking passengers and baggage are liable to be searched for security and safety reasons. Any inflammable explosive or hazardous substance, firearms or other weapon of any kind must be declared at check-in. Passengers infringing these safety & security regulations will be financially liable for any fines that may be due. MANCHE ILES EXPRESS reserves the right to refuse boarding or landing of any passenger who does not present the necessary documents for boarding or landing at the point of departure or arrival. MANCHE ILES EXPRESS reserves the right to refuse embarkation to any passenger considered unfit to travel. International security regulations oblige carriers to identity all passengers and collect certain information from passengers at the time or reservation. MANCHE ILES EXPRESS cannot carry any persons who refuse to provide this information. MANCHE ILES EXPRESS cannot be held liable for the delays related to the accomplishment of the formalities. Travelling unaccompanied minors need to adhere to specific regulations. Please refer to section INSURANCE Passengers must ensure that they have adequate personal insurance including delay and cancellation cover. 5 FARES MANCHE ILES EXPRESS reserves the right to modify the tariffs at any time according to fluctuation of exchange rates or changes to the economic situation. MANCHE ILES EXPRESS reserves the right to levy surcharges (fuel, insurance or other). Harbour dues and taxes are included in the ticket fare. Payment of tickets must be in the currency of the country of the port where the ticket is purchased. For group bookings please contact our port offices. 6 MODIFICATION CHARGES Any changes to reservations must be made in writing. All changes made within 2 weeks of departure will incur a modification charge of 5 per passenger per leg, 10 per return leg. Additionally any difference between the original fare and the cost of the sailing at the time of the change will apply. Tickets cannot be modified on the day of departure. Adding extra passengers to existing bookings does not incur modification charges except for the cost of the extra passenger fare/s. 7 RESERVATION All reservations are subject to availability. Reservations may be made in person or by telephone, or on-line and can only be confirmed upon full payment of the total sum of the ticket. Any reservation not fully paid by the date indicated by our agencies, may be cancelled. Confirmation/Tickets will only be issued upon full payment. MANCHE ILES EXPRESS accepts payment in cash, by cheque, card & by exchange vouchers from agencies and operators with whom a prior agreement between these bodies and MANCHE ILES EXPRESS exists. Payment by credit cards may incur an extra charge. (Internet reservations are available on our website). Seats are not numbered or allocated. 8 CANCELLATION CHARGES 15 days prior to departure or more: 25% of the tariff ; 3 to 14 days prior to departure: 35% of the tariff ; 72 hours prior to departure: 50% of the tariff ; 48 hours prior to departure: 75% of the tariff ; 24 hours prior to departure: 100% of the tariff. 9 VALIDITY AND NON-TRANSFERABILITY OF THE TICKETS Tickets are valid for the season of the current year and can be modified. However, any modifications made will be subject to our modification charges and any difference in fare being payable if the fare of the new sailing is higher than the original. All modifications must be made before the end of the current year and after the 31st December of the year of purchase, all tickets become void. All tickets are personal and are non-transferable. Any reclamation for unused tickets or refunds must also be made by the end of the current year. Gift vouchers are valid for one year from the date of purchase. Tickets issued issued free of charge are valid up until 31st December of the current year. 10 CANCELLATION OR DELAY OF A CROSSING If a scheduled crossing has been cancelled or delayed due to circumstances beyond the control of MANCHE ILES EXPRESS (such as adverse weather conditions, rerouting of vessels etc.), MANCHE ILES EXPRESS accepts no responsibility for direct or indirect costs prejudice brought about by these modifications. Any modification or cancellation will be notified as quickly as possible. If you have not provided a valid contact telephone number, Manche Iles Express will not be held responsible for any cost incurred through you not being notified of schedule changes. MANCHES ILES EXPRESS will do their best to find an alternative solution within the bounds of possibility. This type of sub-situation will not lead to any right to compensation, refund or indemnity. In the same way, MANCHE ILES EXPRESS cannot be liable for the non-coinciding of the departures and arrivals of the ships with any other means of transport. Should you refuse the return transport alternative, MANCHE ILES EXPRESS cannot be held responsible for any extra cost incurred. 10.1: Ferry departure delay of more than 90 minutes: MANCHE ILES EXPRESS will offer a light snack and drinks provided these are available.

8 10.2: Ferry arrival delay of more than 60 minutes: MANCHE ILES EXPRESS will compensate clients 25% on the amount paid for the ferry leg. 10.3: Outbound ferry departure cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found or deemed satisfactory by the client, a full refund will be issued based on the return ticket fare purchased by the client. No compensation of any kind can be claimed by passengers (extra travel costs, accommodation etc) 10.4: Inbound ferry return cancellation: MANCHE ILES EXPRESS will endeavour to find alternative means of transport on another MANCHE ILES EXPRESS vessel. If no solution can be found, MANCHE ILES EXPRESS will repatriate clients on another available carrier. In the event that overnight accommodation is necessary, MANCHE ILES EXPRESS will compensate up to a maximum 80 per person per night up to a maximum of three nights. Transfers between the ferry terminal and your accommodation will also be paid for by MANCHE ILES EXPRESS. You must obtain & keep receipts of your expenses. These receipts must be provided to MANCHE ILES EXPRESS attached to your compensation claim. Catering charges will not be paid for. According to European Code 1177/2010, paragraphs 10.1 & 10.2 are only applicable for delays due to weather conditions putting sea travel at risk and not to other events for which MANCHE ILES EXPRESS cannot be held responsible such as vessel re-routing, port congestion, industrial action or in any or all other cases of force majeure. 11 MINORS AND EXPECTANT MOTHERS Pregnant mothers can make a sea voyage up to and not exceeding 28 weeks of their pregnancy, on the condition they present a valid medical certificate authorising them as fit to travel. Children under 16 years of age are considered as minors. Children under 12 must be accompanied by an adult. Children aged from 12 to 15 years of age may travel unaccompanied on the condition that both parents and the legal guardians complete a specific form stating the details of the person who will be entrusted to come and collect the child and fill in an attestation (authorising minors to travel alone). These documents can be obtained from MANCHE ILES EXPRESS. Moreover, non-accompanied minors must produce the documents mentioned above. 12 LUGGAGE AND ANIMALS Each person is allowed a baggage allowance of 20 kilos. The company takes no responsibility for passenger s luggage. Passengers must carry their own luggage on and off the vessels. For security reasons each item of luggage must be clearly marked with the owners name, address and destination. MANCHE ILES EXPRESS cannot be held liable for luggage which is unclaimed by the owner on arrival. MANCHE ILES EXPRESS will not be liable for any cost of repatriation of luggage. The owner of the luggage will be liable for all such costs. The same conditions apply for wheeled-on bicycles. Any passenger who has dangerous or unauthorised objects or goods which are not in accordance with regulations in his/her luggage is liable for any damage which these objects might cause. Animals are not allowed on board with the exception of registered guide dogs which must be declared at the time of reservation and on condition that all administrative formalities for the carriage of such aninals have been completed in advance by the passenger. 13 LIABILITY MANCHE ILES EXPRESS liability can only be subject within the field of maritime transportation. Potential compensation is limited within these laws & regulations. 14 COMPLAINTS or CLAIMS Any complaint or claim to MANCHE ILES EXPRESS must be addressed in writing and sent by recorded delivery within 2 months of the date of travel to: Compagnie Maritime Anglo-Normande, Manche Iles Express, Rue des Isles, 50400, France. After 60 days after your claim and without a satisfactory answer from MANCHE ILES EXPRESS, the travel ombudsman can be contacted on INFORMATION AND RESERVATIONS for the Channel Islands: Phone: (01534) ; Fax: (01534) ; Address: Albert Quay Ferry Terminal St Helier Jersey, JE2 3NE. Registration IM Warranty : Atradius, 44 avenue Georges Pompidou, Levallois-Perret Insurance : Generali IARD, 2, rue Pillet-Will PARIS At the time of making your reservation either directly at the counter, by telephone or online, you must provide MANCHE ILES EXPRESS with a valid contact telephone number so that you can be contacted in case of any schedule changes. JERSEY St Helier Port For live arrival & departure updates and information from Jersey please go to: Elizabeth Terminal P Town centre Marina Albert Pier check in terminal Albert Quay - St Helier Tel (01534) Fax (01534) jersey.reservations@manche-iles.com P P A16 A4 Conception MCI - Photo couverture : Coll. service communication - Ville de