Classification: Public. Heathrow CVP Awards Event 19th October 2017

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1 Heathrow CVP Awards Event 19th October 2017

2 CVP Leadership Award Winner: Sponsored by:

3

4 CVP Leader Award Winner

5 CVP Leader Award The award is designed to recognise the business that has shown a Commitment to fleet emissions improvements over the long term As well as disseminating best practice improvements

6 The Problem Heathrow a Small City Number of airlines: 80 Number of destinations served: 185 Workforce 250K 2014 passengers: 73.4 million 2014 Cargo volume: 1.50 million tonnes

7 The Challenge / Heathrow 2.0 Our Plan for Sustainable Growth Landside Reduce Nox emissions from airport related traffic by ay least 40% by 2020 Airside Reduce Nox emissions from airside vehicles By at least 50% by 2020 and 70% by 2025

8 Ethically Disposed of Our Ageing Diesel Fleet Ahead of 2020 Target

9 Replaced with a new Green Fleet

10 Positive Impact Saving 19 ton of CO2e & 1 Ton of Nox annually

11 Educate & Actively Drive the Issue Electric Vehicle Seminar for the wider Heathrow Community

12 Wider Education On Going Events Wilson James is now a FORS and CLOCs champion and attends workshops to assist other fleet operators to achieve best practice in sustainable fleet management.

13 Supporting The Local Community HBS Scanner Crates to Bee Hives

14 Where Heathrow Lead Others Follow

15 Leading by Example - FORS HAL Mandate FORS Bronze as minimal standard With a desire to move over the next two years to Silver & Gold WJ has lead the way moving from Bronze to Gold accreditation in only 5 month As a result becoming a FORS Champion Enabling us to offer help and advice for those following our example

16 Why Have a Consolidation Centre

17 Incremental Improvement

18 Data Driven Decision Making You cannot improve what you cannot measure WJ Fulcrum Date Supporting Heathrow Strategic Decision Making

19 Understanding the Supply Chain To Improve You Need to Measure Where are Heathrow's Suppliers What are our Emissions

20 Emissions Date Down to Project level

21 Number of Drivers and Jobs Number of Jobs Per Escort Per Day Understanding Our 0wn Processes To Improve You Need to Measure Our First Kaizen Event 90 Approved Booked Escorting Requirements April 2011 to June 2013 (24 Hour Period) Number of Drivers (Days) Number of Jobs (24Hrs) Jobs Per escort (24Hrs) Poly. (Jobs Per escort (24Hrs)) Date Kaizen Event 改善 Escorting Availability Fishbone Diagram of Issues Systems 19% Commercial & Financial 3% Vehicles 4% Data 10% Health and Safety 4% Data Data Management Analyse Capture of Data Time required Volume of Data Project Requirements New requirements Tribal Knowledge Dependency on Key People Non transparency of process Booking Process Process No work Flow No forecasting from projects Escort Utilisation Infrastructure 7% Commercial Health and Safety Walking Routes PPE Planning & Forecasting Time Stamping Incomplete Data Capture Lack of accurate documentation Reliance on Key People Abnormal Loads Tunnel Controls CMS Pre-Screen Pass Office Location Funding Load Verification Route Selection Escorting Process 33% People 20% Suitability Maintenance Vehicles Lighting Signage Welfare Infrastructure Customer Satisfaction 6 Month Requirement Training Strength in Depth Hand Over Redundancy Communications Languages Staffing Positions Docs on Airbuild Cancellations No shows Overbooking to secure slots Imbalanced work week Demand vs. Capacity Airbuild Development Aged equipment IT Systems Number of Position vs. Head count People Systems No investment

22 What Next

23 What Next At the CLC, Wilson James also operates a fleet of HGVs, and has immediately ensured that they operate Euro 6 vehicles, which is far ahead of the Heathrow 2025 target. In seeking to understand future technology in this area, Wilson James is speaking to the organisations and attending conferences with FREVUE and LoCity. Through this, we have already started speaking to companies at the forefront of innovation in electrifying freight vehicles, establishing a close relationship with Tevva and Emoss and with the intent to trial their products in the near future.

24 Thank You

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