State of the Cruise Port industry in the Med 2015 Fact Finding Report

Transcription

1 State of the Cruise Port industry in the Med 2015 Fact Finding Report A report prepared by the members of the MedCruise secretariat: T. Pallis, A. Papachristou and K. Arapi

2 The MedCruise Fact Finding ID A 10-sections (70 questions) Survey 1. Port profile 2. Cruise port structures 3. Main challenges 4. Users satisfaction measurement 5. Port promotion-marketing-collaboration 6. Berth booking practices 7. Operational issues 8. Charging Practices 9. Awarding rights to cruise terminal operators 10. Financial responsibilities 64 members participated

3 1. Port profile

4 Profile of participating ports Size (%) Region (%) % 49% 50 55,6 25 Small Ports (< pax) Large Ports (> pax) ,3 West Med Adriatic East Med Black Sea

5 Entity vs Size 100% 12,90% 25,00% 75% 50% 22,60% 64,50% 18,80% 56,30% 25% 0% < > A Port Authority that operates cruise terminal(s) A Port Authority that does not operate cruise terminal(s) A private terminal operator that operates the cruise terminal(s)

6 2. Cruise Port Structures

7 Number of terminals & region More ,8 100% 75% 50% 9% 8% 9% 25% 17% 63% 67% 17% 83% 100% 25 25% 0 17,5 4,8 1,6 6, More 0% West Med Adriatic East Med Black Sea

8 Responsibility for: 125,0 Port Authority Cruise terminal operator Both 100,0 75,0 50,0 17,7 13,3 29,5 3,3 11,3 16,7 71,0 70,0 67,2 25,0 0,0 The planning of the cruise port The development of the cruise port The operation of the cruise port

9 3. Main Challenges for Cruise ports

10 Major challenges for cruise ports (top of list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Port Challlenges Not an issue (%) Of highest importance (%) Mean Relationship with the cruise lines Exploiting the potential of winter cruising Relationship with people and businesses around the ports The relationship with the city of arrival and local authorities Bigger cruise ships (in size) Security Infrastructure (other than transport) in the port Becoming a homeport Transport infrastructure to and from the port Connectivity of the destination with source markets The competition with other (neighbouring) cruise ports People with reduced mobility The relationship with the travel agents The development of other regions as new cruise destinations The mobility to and from the port

11 Challenges related to cruise lines (top of the list) (0=Not a challenge, 1= Lowest importance, 5=Highest importance Not an issue (%) Of highest importance (%) Mean Port tariffs Shore excursions Long time engagement Cancelation of calls Lack of cooperation when scheduling/ planning itineraries Taxi and other public transport availability Other port services (mooring, MARPOL reception...) Pressures for berth allocation Operational coordination (visa procedures, electronic services, etc) Emissions limitations

12 4. Users satisfaction measurement

13 Users' satisfaction measurement 100 If yes 75 73,7 No 27% 50 57,9 51,4 63,2 Yes 73% Cruise linespassengers Service providers Travel Agents Shipping Agents

14 Sharing the results of users' satisfaction measurement If yes 100 No 43 % Yes 57 % ,1 60,7 34,5 0 Internally With external stakeholders With the general public

15 Criteria of port performance according to the port members Most influencial factor Mean Security Passenger satisfaction Efficiency of operations Cost Quality of port infrastructure Availability of services to cruise ships and passengers Accessibility Provision of adequate information Connectivity - Landside Responsiveness Efficiency of documentary process Quality of port superstructures (cruise terminal building etc) Crew satisfaction

16 5. Port promotion- Marketing- Collaboration

17 Strategic partnerships and Direct Investments (%) With other port authorities With cruise companies With cruise terminal operators With tourist organisations With organisation representing the destination With other stakeholders Strategic partnerships Direct investments Not applicable 1,7 8,3 5,0 10,2 3,4 1,7 1,7 5,1 16,9 31,7 40,0 41,7 46,7 42,4 47,5 64,4 71,7 74,6 0,0 25,0 50,0 75,0 100,0

18 Leader of the promotion & marketing of the port , ,6 3,2 1,6 3,2 Other Destinations Tourism Board The terminal operators The Port Authority

19 6. Berth booking policies

20 Cruise lines and/ or ships agents might book a specific berthing place (terminal/ pier) in the port 2 years before 25,4 Between 1-2 years before Between 6 to 12 months before Between 3 to 6 months before Less than a month before Less than a week before 3,4 11,9 8,5 8,5 8,5 Not applicable 33,

21 Berth booking practice First come-first served 55,4 Based on the cruise segment the port targets 28,6 Medcruise berthing policy 16,1 Other 30,

22 Number of cancellation per year for reasons other than serve weather, acts of God, or force majeure , ,9 3,3 3, More than 20 More than 50

23 Berth "classes" , ,3 0 "In-town" "Cruise-dedicated" "Passenger terminal" "Cargo/ commercial pier" "Anchorage"

24 Cancellation policies , ,4 1,6

25 Berthing allocation policy publicly available Individual cruise lines making call requests simultaneously to two or more ports for the same ship for the same date No 48% Yes 53% No 57% Yes 43%

26 Berthing policy and practice discussion with (%) 75 Internally Cruise lines Cruise ship agents Travel agents Destination representatives Other stakeholders None ,3 42,4 43,3 38, ,3 15,5 23,7 17, ,5 0 Within a formal procedure 5,3 5,2 Informally

27 7. Operational issues

28 Operating functions Port Authority Private Operator Government Other entity No/ Not Applicable Pilotage outside the port area Pilotage inside the port area Towage outside the port area Towage inside the port area Mooring-Unmooring Dredging outside the port area Dredging inside the port area Provision of water Provision of shoreside electricity to cruise ships Provision of Liquefied Natural Gas to cruise ships Provision of waste reception facilities to cruise ships Baggage handling Passenger check-in Passengers shore transport in the port Security services Fresh water service 10,2 5,1 16,9 15,5 15,3 20,7 27,6 25,9 26,7 20,3 0 28,8 25,4 28,8 6,8 15,3 0 51, ,8 31,6 47,5 43,3 5,1 62, ,5 1,8 16,9 74,6 3,4 28,8 52,5 1,7 0 15,3 49,2 0 17,2 13,3 75,9 3,4 6,8 3,4 67,2 6,8 3,4 43,1 1,7 11,7 11,9 3,4 8,3 29,8 63,3 33,9 8,5 6,8 8,6 10,2 59,3 74,6 1,7 44,1 1,7 6,7 1,7 8,5 1,7 11,9 3,4 23,7 24,1 11,9 8,3 1,7 13,6 3,3 1,

29 Port certifications ,8 42,4 30, ISO 9001 ISO14001 Neither of the above Other certifications

30 Airport related services Flight "check in" of cruise passengers Automatic transfer of cruise passengers luggages to the airport None 15% 58% 27%

31 Challenging procedures Procedures for crew arriving/ moving in/ out Schengen areas Not a challenge Highest Importance Mean Crew visas Procedures for passengers arriving/ moving in/ out Schengen areas Passenger visas Checking/ stamping of crew passports Checking/ stamping of passenger passports

32 8. Charging

33 Who sets the income Charges? Port Authority Goverment agency Private operator Combination Not applicable 100,0 75,0 50,0 25,0 1,8 5,4 8,9 8,9 75,0 16,0 15,4 22,6 9,6 4,0 14,0 2,0 64,0 11,5 1,9 30,8 11,5 1,9 43,4 30,8 32,1 34,6 1,9 53,8 1,9 16,7 31,5 5,6 44,4 38,5 11,5 15,4 32,7 1,9 1,9 3,8 34,0 26,9 5,7 54,7 55,8 1,9 15,4 18,4 4,1 61,2 16,3 0,0

34 Applicable Port dues 100,0 75,0 50,0 59,3 25,0 42,6 36,5 0,0 7,7 19,2 2,0 9,8 Rebates Discounts Penalties Exemptions Promotions Other None

35 State of the Cruise Port industry in the Med 2015 Fact Finding Report A report prepared by the members of the MedCruise secretariat: T. Pallis, A. Papachristou and K. Arapi