NARITA INTERNATIONAL AIRPORT OVERSEAS

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Franklin Carpenter
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1 NARITA INTERNATIONAL AIRPORT OVERSEAS BUSINESS

2 About Narita Airport Narita International Airport Corporation(NAA) owns the airport land, runways, terminals and other facilities at Narita Airport. We manage all aspects of airport planning, design, construction and operation. Aircraft Movements 235,190 Airport Site Area: 1,090 ha Runway A: 4,000m x 60m Runway B: 2,500m x 60m No. of Stands: airlines connecting 125 cities International Network: 107 cities Domestic Network 18 cities No. of Passengers 37.9 million Terminal 1 463,000m² Terminal 2 391,000m² Terminal 3 67,000m² Tenant Sales JPY billion Tenant Area: 29,936m 2 (Feb 2017) No. of Tenants: 301 (Feb 2017) Boarding Bridges: 142 Baggage Handling System (BHS) Capacity 32.1 million bags BHS Total Length 26.5 km Cargo Capacity 1.2 million tonnes Total Floor Area 283,700m² Tank Capacity (Airport + Port) 287,000 kiloliters Pipeline Length 47 km Fuel Supply 4.75 million kiloliters * All information is accurate as of March 2016.

Safety & Security Safety - Promotion of safe, reliable airport operation NAA SMS

Operations Center (EOC) Security - Effective security achieved by mechanical systems

Next-generation screening equipment Encouraging Efficient Operations Fast Travel -

time Automatic check-in kiosks Bag drop system Smart Security - Ongoing introduction

Efficient Maintenance - Practice systematic maintenance management to minimize the

Comfortable, Attractive Retail Areas and Terminal Facilities Adapt to diverse customer

environments Incorporate universal design Improved Customer Satisfaction - Services

3 Safety & Security Safety - Promotion of safe, reliable airport operation NAA SMS Safety Management System Airport Operation Information Center (AOIC) Emergency Operations Center (EOC) Security - Effective security achieved by mechanical systems in combination with security personnel Facial & vehicle recognition cameras Next-generation screening equipment Encouraging Efficient Operations Fast Travel - Facilitating the automation of procedures to reduce passenger processing and waiting time Automatic check-in kiosks Bag drop system Smart Security - Ongoing introduction of new security screening approaches in the pursuit of efficiency and comfort Efficient Maintenance - Practice systematic maintenance management to minimize the impact on day-to-day airport operations Hospitality & Customer Satisfaction Comfortable, Attractive Retail Areas and Terminal Facilities Adapt to diverse customer needs, and open shops with innovation and contemporary flair Create clean, comfortable environments Incorporate universal design Improved Customer Satisfaction - Services from the customer's perspective that provide comfort and enjoyment Japanese culture events Transit tours Multilingual services Electric cart services

Overseas Business Environment Customer Satisfaction Airside (Runway, Taxiway, Apron)

Fuel Facilities (Pipeline, Hydrant) Operation & Maintenance Safety & Security Marketing IT

Overseas Business Projects [Since 1997] Mongolia China Korea Japan Egypt Laos Thailand

4 Overseas Business Environment Customer Satisfaction Airside (Runway, Taxiway, Apron) Operation & Maintenance Passenger Terminal Operation & Maintenance Total Airport Management Fuel Facilities (Pipeline, Hydrant) Operation & Maintenance Safety & Security Marketing IT Tenant Management Advantages of NAA Background of 40 years operating the airside and landside of Narita Airport. An extensive resource of experts with a complete range of knowledge and skills. Overseas Business Projects [Since 1997] Mongolia China Korea Japan Egypt Laos Thailand Vietnam Cambodia Taiwan Philippines Micronesia Indonesia Papua New Guinea Mongolia Chinggis Khaan International Airport Vietnam Noi Bai International Airport Egypt Borg El Arab International Airport

5 Airport Management Support Vietnam Noi Bai International Airport Support for the start up and commissioning of the new passenger terminal Technical support with experts to Vietnam On-site training in Vietnam and in Japan (Narita) Mongolia Chinggis Khaan International Airport Detailed planning survey and support for the start up and commissioning of the new airport Support for relocation from existing airport to new airport On-site training in Mongolia and in Japan (Narita) Staff Training On-site Activity Lecture Live Meeting Staff Manager Custom-made Training for Airport Operators by Airport Operator

6 Airlines Operating at Narita [As of October 2016] Europe cities 19 Africa city 1 Asia, Middle East & Oceania cities 63 Narita International Airport Americas cities 24 International Network : 107cities Domestic Network : 18cities Recent Developments Terminal 3 World s Airport Awards World s Best Low-Cost Terminal Terminal 3 at Narita International Airport was named the World's Best Low-Cost Terminal 2017 by Skytrax* for the second year in succession. * Skytrax: The airline research ﬁrm, based in the United Kingdom and founded in Skytrax evaluates airports and airlines around the world. Company Proﬁle Company Name NARITA INTERNATIONAL AIRPORT CORPORATION President & CEO Makoto Natsume Employees NAA 692 NAA+NAA Group: 2,192 (As of September, 2016) International Affairs and Overseas Business Ofﬁce naa-intl@naa.jp Website :

Domestic Tourism. in Asia and the Pacific

Domestic Tourism. in Asia and the Pacific Domestic Tourism in Asia and the Pacific Table of Contents Foreword 9 Acknowledgement 11 Executive Summary 13 Introduction 41 1 Australia 51 1.1 Domestic Tourism in Australia 51 1.1.1 Introduction 51 1.1.2