THE PUBLIC WATER UTILITY IN FIGURES

Transcription

1 THE PUBLIC WATER UTILITY IN FIGURES E D I T I O N WATER IN MOTION

2 SEDIF s identity and role Created in 1923, the Syndicat des Eaux d Île-de-France (SEDIF) is a public utility that is responsible for supplying drinking water to subscriber towns and municipalities in the Greater Paris area. SEDIF is governed by elected members of those towns and municipalities, and supplies water to 4.6 million users every day, representing 150 towns in 2018 across seven regions of Greater Paris, excluding the City of Paris. SEDIF is the leading public water utility in France and one of the largest in Europe. As a leading authority, a project manager and also the owner of all its facilities, SEDIF uses a fully transparent process for all major strategic decisions such as: setting the price for drinking water, defining the policy for the management of its assets and investments, and maintaining the high level quality of service expected by users. It carries out all capital expenditure required on its assets with a focus on continually raising the bar on service quality and supply chain security, while at the same time carefully controlling the price for drinking water and the costs of its services. Under a public service delegation agreement, SEDIF has entrusted management of the public water utility to a delegated provider that oversees all operations and maintenance according to rules laid down and monitored by SEDIF. 2 THE PUBLIC WATER UTILITY IN FIGURES

3 editorial THE LARGEST PUBLIC WATER UTILITY IN FRANCE Producing 775,000 m 3 of water every day, SEDIF can claim the title of France s largest public water utility. SEDIF delivered billion liters to users in 2017 through a network of pipes stretching 8,683 kilometers. SEDIF and its delegated provider manage a consolidated budget of 579 million excl. tax and develop leading-edge production and distribution technologies at three of the world s highest performance plants located along the major rivers running across the Paris region (the Seine, Marne and Oise). By investing between 110 and 150 million excl. tax each year in its continuously-monitored facilities, SEDIF guarantees safe water in response to subscribers needs. André SANTINI Hundreds of analytical tests are conducted along the watercourse, right up to the consumer s tap, to guarantee that SEDIF s water is safe for users. President, Syndicat des Eaux d Île-de-France Former Minister Mayor of Issy-les-Moulineaux Vice-president of Métropole du Grand Paris Respectful of the environment, the public water utility is ISO certified. As part of its aim to deliver the best service, SEDIF uses a highly modern customer relations center and leverages specific tools such as the Quality Forum, which continuously evaluates customer satisfaction. This handy brochure contains the key figures that will allow everyone to appreciate the resources that SEDIF implements to supply water of flawless quality to users homes without any waste for 1.37 excl. tax* 24 hours a day, 365 days a year. * As of January 1st 2018, for 1m 3, i.e. 1,000 liters of water EDITION 3

4 Board COMPOSITION AS OF DECEMBER 31, 2017 The President The President André SANTINI Former Minister Mayor of Issy-les-Moulineaux (92) Vice President of Métropole du Grand Paris Vice President of Grand Paris Seine Ouest Didier GUILLAUME Mayor of Choisy-le-Roi (94) Vice President of Val-de-Marne Departmental Council Vice President of Grand Orly Seine Bièvre 7 Pierre-Édouard ÉON The 13 Vice Presidents (in order of election) Mayor of Méry-sur-Oise (95) Vice President of the Communauté de communes de la Vallée de l Oise et des Trois Forêts Departmental Councilor of Val d Oise 1 Jacques MAHÉAS 8 Christian LAGRANGE Mayor of Neuilly-sur-Marne (93) Vice President of Grand Paris - Grand Est Vice President of Est Ensemble Deputy Municipal Councilor of Les Lilas (93) 2 Luc STREHAIANO 9 William DELANNOY Mayor of Soisy-sous-Montmorency (95) Delegate Vice President of Val d Oise Departmental Council President of Plaine Vallée township committee President of National Commission for Videoprotection Mayor of Saint-Ouen-sur-Seine (93) Vice President of Plaine Commune 3 Gilles POUX Mayor of La Courneuve (93) Vice President of Plaine Commune 4 Richard DELL AGNOLA Mayor of Thiais (94) Departmental Councilor of Val-de-Marne Territorial Councilor of Grand Orly Seine Bièvre 5 Georges SIFFREDI 10 Pierre-Étienne MAGE Vice Mayor of Villemomble (93) 11 Pierre-Christophe BAGUET Mayor of Boulogne-Billancourt (92) President of Grand Paris Seine Ouest 12 Sylvain BERRIOS Mayor of Saint-Maur-des-Fossés (94) Vice President of Paris Est Marne & Bois 13 Karina KELLNER Territorial Councilor of Plaine Commune (93) Mayor of Châtenay-Malabry (92) Senior Vice President of Les Hauts-de-Seine Departmental Council Senior Vice President of Vallée Sud-Grand Paris Vice President of Métropole du Grand Paris 4 5 THE PUBLIC WATER UTILITY IN FIGURES

5 Key figures ROUNDED VALUES AT SUNDAY, DECEMBER 31, 2017, UNLESS SPECIFIED OTHERWISE Service 150 MUNICIPALITIES SERVED 11 TOWNSHIP COMMITTEES 5 COMMUNITIES OF MUNICIPALITIES 29 INDIVIDUAL MUNICIPALITIES (AT JANUARY 1, 2018) 4.6 MILLION USERS 595,000 SUBSCRIBERS 106 SEDIF AGENTS INCLUDING TRAINEES 1,347 PEOPLE EMPLOYED BY SNC VEOLIA EAU D ÎLE DE FRANCE, SEDIF S DELEGATED PROVIDER Produce 3 MAIN SURFACE WATER TREATMENT PLANTS CHOISY-LE-ROI (SEINE) 2.10 MILLION RESIDENTS OF SOUTHERN SUBURBS SERVED 600,000m 3 /day MAXIMUM CAPACITY 321,000m 3 /day AVERAGE DAILY PRODUCTION NEUILLY-SUR-MARNE (MARNE) 1.65 MILLION RESIDENTS OF EASTERN SUBURBS SERVED 600,000m 3 /day MAXIMUM CAPACITY 274,000m 3 /day AVERAGE DAILY PRODUCTION MÉRY-SUR-OISE (OISE) 0.86 MILLION RESIDENTS OF NORTHERN SUBURBS SERVED 340,000m 3 /day MAXIMUM CAPACITY 152,000m 3 /day AVERAGE DAILY PRODUCTION 97% OF WATER PRODUCED FROM RIVER RESOURCES 4 GROUNDWATER TREATMENT PLANTS ARVIGNY (CHAMPIGNY LIMESTONE), NEUILLY-SUR-SEINE (ALBIAN), AULNAY-SOUS-BOIS AND PANTIN (ALBIAN AND YPRÉSIAN) 2018 EDITION 5

6 Key figures ROUNDED VALUES AT SUNDAY, DECEMBER 31, 2017, UNLESS SPECIFIED OTHERWISE Distribute 69 TANKS 832,930 m 3 STORAGE CAPACITY 44 PUMPING STATIONS 8,683 km OF PIPES Finance M EXCL. TAX SEDIF + PROVIDER CONSOLIDATED BUDGET OF WHICH M OF INVESTMENT 86% ADHERENCE TO SEDIF INVESTMENT BUDGET 584,000 CONNECTIONS WATER PRICES: 773,000 m 3 DISTRIBUTED PER DAY Mm 3 CONSUMED IN INCL. TAX/m 3 = average total price (drinking water, wastewater, taxes and fees) as of January 1, 2018 of wich Control quality 2 EARLY WARNING STATIONS POSITIONED UPSTREAM AND 3 LOCATED AT THE WATER INTAKES OF THE SURFACE WATER TREATMENT PLANTS 395,000 ANALYTICAL TESTS OF WATER QUALITY/YEAR 1.37 INCL. TAX/m 3 = drinking water component, including subscription, i.e. 32% of the average total price Assist 2.5 M ALLOCATED TO LOCAL SOLIDARITY, I.E. 1% OF INCOME FROM WATER SALES 2.4 M IN INTERNATIONAL ASSISTANCE, I.E. 1 EURO CENT PER M 3 OF WATER SOLD 6 THE PUBLIC WATER UTILITY IN FIGURES

7 IMPROVEMENT THROUGH SELF-EVALUATION (Regulatory indicators) Microbiological compliance rate Physicochemical compliance rate Water resource protection progress index 100% 100% 92.75% Network knowledge and management index Network performance Linear index of unmetered volumes Network linear losses index Average network renewal rate 120 points 88.13% m 3 / km/d m 3 / km/d 0.94% Rate of occurrence of unscheduled service interruptions Rate of compliance with the maximum time for opening connections for new subscribers (24 hours) Rate of written complaints 4.63 for 1,000 subscribers 99.02% 1.19 for 1, 000 subscribers Debt payoff time Rate of unpaid water bills during the previous year Amount of debt relief or payments to a solidarity fund 2.2 years 1.45% 0.004/m 3 billed 2018 EDITION 7

8 AR PUTE BOUL BILLAN The origin of water in 2018 USUAL SUPPLY SITUATION FOR THE 150 MUNICIPALITIES SERVED BY SEDIF L Oise LES LOGES- EN-JOSAS VALMONDOIS BUTRY- AUVERS-SUR-OISE SUR-OISE MERIEL VILLIERS-A MERY- SUR-OISE FREPILLON BESSANCOURT TAVERNY PIERRELAYE BEAUCHAMP LE PLE BOUCH HERBLAY VELIZY- VILLACOUBLAY MONTIGNY- LES-CORMEILLES FRANCONVIL LE MESNIL -LE-ROI SARTROUVILLE HOUILLES BEZONS SEVRES CHAVILLE VIROFLAY MEUDON Main surface water treatment plant Groundwater treatment plant SEDIF territorial boundary Water from the Seine (Choisy-le-Roi plant) Water from the Oise (Méry-sur-Oise plant) Water from the Marne (Neuilly-sur-Marne plant) Water from the Seine (Choisy-le-Roi plant) or from the Marne (Neuilly-sur-Marne plant) depending on the district Water from the Albian aquifer (Neuilly-sur-Seine plant) mixed with water from the Seine (Choisy-le-Roi plant) Water from the Champigny aquifer (Arvigny unit) LA FRETTE- SUR-SEINE CORMEILLES- EN-PARISIS JOUY-EN-JOSAS BIEVRES IGNY CLAM PALAISEAU 8 THE PUBLIC WATER UTILITY IN FIGURES

9 9 La Marne La Seine NEUILLY- SUR-SEINE STAINS VILLEPARISIS DUGNY CHEVILLY- LARUE EAUBONNE CHOISY- LE-ROI AUBERVILLIERS AUX VAUJOURS GENTEUIL ECOUEN NEUILLY- SUR-SEINE LEVALLOIS- PERRET JUVISY- SUR-ORGE LES PAVILLONS- SOUS-BOIS SAINT- MAURICE ENGHIEN- LES-BAINS VILLENEUVE- LE-ROI CLICHY CACHAN GROSLAY CHATENAY- MALABRY CHATILLON EPINAY-SUR-SEINE LE RAINCY MALAKOFF IVRY- SUR-SEINE SAINT-OUEN SAINT-DENIS ALFORTVILLE ROMAINVILLE NEUILLY- PLAISANCE PIERREFITTE- SUR-SEINE SOISY-SOUS- MONTMORENCY FONTENAY- AUX-ROSES MARGENCY SEVRAN MONTREUIL SARCELLES VITRY-SUR-SEINE VILLEJUIF RUNGIS SCEAUX ROSNY- SOUS-BOIS VANVES BAGNEUX NOISY-LE-SEC CHELLES ANTONY SAINT-MAUR- DES-FOSSES OGNE- COURT SAINT- GRATIEN NOGENT- SUR-MARNE VINCENNES ERMONT VILLIERS-LE-BEL VERRIERES- LE-BUISSON DAM THIAIS SAINT-LEU- LA-FORET MONTLIGNON BRY-SUR -MARNE LE PERREUX- SUR-MARNE ABLON- SUR-SEINE LE PRE- SAINT-GERVAIS BONDY ISSY-LES- MOULINEAUX ARCUEIL FONTENAY -SOUS-BOIS WISSOUS GAGNY MONTMORENCY LE PLESSIS- ROBINSON JOINVILLE- LE-PONT L'ILE-SAINT-DENIS GOURNAY- SUR-MARNE AULNAY- SOUS-BOIS ATHIS-MONS SANNOIS CHAMPIGNY- SUR-MARNE CHENNEVIERES- SUR-MARNE LE NEUILLY- SUR-MARNE ANDILLY DOMONT MONTMAGNY CLICHY- SOUS-BOIS BROU-SUR- CHANTEREINE GENTILLY SSIS- ARD BOURG- LA-REINE CHARENTON- LE-PONT ART BOBIGNY PANTIN MONTROUGE LE BOURGET PISCOP LA COURNEUVE VILLEMOMBLE VILLIERS- SUR-MARNE COUBRON MONTFERMEIL CHAUVRY BETHEMONT- LA-FORET BAGNOLET SAINT-BRICE- SOUS-FORET DEUIL- LA-BARRE LE KREMLIN- BICETRE NOISY-LE-GRAND SAINT-PRIX LIVRY- GARGAN VAIRES-SUR- MARNE MAISONS- ALFORT L'HAY-LES- ROSES FRESNES MASSY ORLY DRANCY VILLETANEUSE LES LILAS SAINT- MANDE Arvigny Km ±

10 The price of water in 2018 On water bills as of January 1, 2018, based on a standard consumption of 120 m 3 per year: SEDIF is responsible for the price of drinking water only; DRINKING WATER taxes and fees are collected for other organizations. TOTAL per 1,000 liters of water including quarterly subscription and excluding taxes and wastewater service costs, uniform throughout SEDIF s territory and down 10 cents on 01/01/ per 1,000 liters of water average total price, including taxes and wastewater service costs, in the SEDIF region, varying between and according to the town. DOWN 10 CENTS INCL. TAX/ LITER section: L eau chez moi COMPARED CHANGES IN BILL COMPONENTS AND INFLATION OVER 25 YEARS Of the three components of the water bill, the portion corresponding to service provided by SEDIF showed the most moderate change, which was significantly less than inflation. Wastewater collection and treatment Taxes and fees Total bill Inflation Drinking water production and distribution % in 25 years, i.e % per year +88.2% in 25 years, i.e % per year +74.6% in 25 years, i.e % per year % in 25 years, i.e % per year +9.6% in 25 years, i.e % per year Base 100 in 1993 / Values as of January 1 of each year 10 THE PUBLIC WATER UTILITY IN FIGURES

11 Water utility 2017 consolidated budget CONSOLIDATED REVENUE AND EXPENDITURES FOR THE 2017 FINANCIAL YEAR Consolidated revenue = M EXCL. TAX % % % % 1.4 0% % % l Income from the sale of water to subscribers l Wholesale water sales l AESN and VNF fees l Revenue from work on behalf of third parties l Loans and subsidies l Other revenue, including services provided l Profit from previous financial year brought forward Consolidated expenditures = M EXCL. TAX % % % % % % % % % 0.8 0% % l Utility investments l Debt service l Wholesale water purchases l Other purchases l External expenses l Operations personnel expenses l AESN and VNF fees l Tax and other expenses l Provisions l Delegated provider fees l Result of the consolidated budget 2018 EDITION 11

12 Use of water prices WHAT IS EACH CENT OF THE DRINKING WATER COMPONENT USED FOR AS OF JANUARY 1, 2017? FINANCIAL RESOURCES Price paid by users 1.37 EXCL. TAX * per m 3 (1,000 liters of water) * as of January 1, 2017, for standard consumption of 120 m Loans Net borrowing (balance between new loans and capital repayments on the loans taken out over previous years) represents additional financing of 7 cents for 1,000 liters of water Method The portion accruing to the public utility responsible for supplying drinking water (31.7%) is analyzed from two perspectives in order to understand how the utility s financial resources: 1. cover the expenses broken down according to SEDIF s various missions; 2. finance the utility s various expenses according to their type: day-to-day operating expenses, asset maintenance and modernization. This work cannot be seen directly in the utility s accounts, but results from an additional complex analysis of the various accounting entries. In order to better reflect the proportion of costs supported by the water price, this methodology has been refined and improved for the 2017 financial year. 12 THE PUBLIC WATER UTILITY IN FIGURES

13 FROM THE DRINKING WATER PRODUCTION PLANT TO THE USER S TAP SEDIF average production cost, including backup costs (secondary plants and water purchases). Transport of water from plants to reservoirs. Management, maintenance and renewal of the distribution network as far as the user. Delegated provider group expenses and tax. Production 0.32 Subscriber management Delegated provider fees Storage Recovery 0.23 Distribution 0.47 Administration and management R&D, communication and solidarity Other 0.08 Research and Development ( 0.02) Communication ( 0.02) Solidarity ( 0.02) DAY-TO-DAY SERVICE (OPERATION) ASSET MAINTENANCE AND MODERNIZATION (INVESTMENT) Utility operation 0.73 Water utility operations are carried out by close to 1,350 people employed by the delegated provider; payroll costs are the highest expense item ( 0.28) Delegated provider fees 0.03 Utility management Cost of SEDIF s overseeing of the public water utility Modernization and extension of assets (net of subsidies from AESN). Renewal 0.54 Renewal operations (plants, tanks, network, etc.) Financial costs (limited through a debt with secure, preferential conditions) EDITION 13

14 Flawless water quality To ensure that water is safe for consumers, it must satisfy two key conditions: it must not contain microorganisms (bacteria, viruses or parasites) that could cause diseases; it must not contain concentrations of undesirable substances (nitrates, pesticides, heavy metals, etc.) that exceed the quality thresholds defined by the French public health code. Furthermore, drinking water must satisfy criteria related to color, taste and smell. 2 LEVELS OF CONTROL Health inspections conducted under the responsibility of the Île-de-France Regional Health Authority by laboratories approved by France s Department of Health. MORE THAN 165,000 ANALYSES IN 2017 Inspections by the delegated provider of resources, treatment systems and the distribution network, including continual monitoring of certain parameters. ALMOST 230,000 ANALYSES IN 2017 For some parameters, SEDIF pursues quality requirements that are even more stringent than current legislation. section: L eau chez moi 14 THE PUBLIC WATER UTILITY IN FIGURES

15 Monitored service quality CERTIFICATIONS SEDIF ISO 9001 for the placement, performance and payment of any public procurement, renewed in 2018 and adapted to the new ISO 9001:2015 standard; ISO for all its activities throughout its region, renewed in 2017 and adapted to the new ISO 14001:2015 standard and maintained in Veolia Eau d Île-de-France ISO 9001, ISO 14001, OHSAS 18001, and ISO for its overall delegated public water utility provider activity; ISO 22000, ISO 50001, NF Service Centre de Relation Client, Qualicert, Label Diversité, ILO-OHS, Publi cert for specific areas of its activity. SERVICE COMMITMENTS To best meet everyone s needs, the public water utility is committed to:»» setting short lead times and complying with them; providing complete, clear information; offering solutions related to solidarity and respect for the environment. PERFORMANCE MEASUREMENT The delegated public service contract specifies 144 performance and monitoring indicators, which include an incentive/penalty system and cover all operational and service aspects, such as user relations, water quality and safety, facility management, maintenance and other work, information system, environment and social issues. QUALITY FORUM FOR THE PUBLIC WATER UTILITY This telephone survey system, which is shared by SEDIF and its delegated provider and managed by an independent organization, assesses user perception and helps identify the strengths of the service and ways in which it can be improved. In 2017: Over 4,000 users surveyed (residential subscribers and non-subscribers, managers of apartment buildings and buildings open to the public, elected officials); High overall satisfaction: between 90% and 96%, depending on the target audience. Médiathèque section 2018 EDITION 15

16 Targeted Communication Tools SUBSCRIBER AND USER INFORMATION The Clario Letter published quarterly with the subscriber bill and quarterly Clario newsletters New subscriber, consumer and Éco-logis guides Topical fact sheets on practical issues EDUCATIONAL ACTIONS AND MEDIA Interactive games SOS Mission Eau and Au secours des Nawaks on the educational platform From the Cloud to the Tap educational kit, experiences with the educational kit and the Water at School activities»animated» movie Objective Water CORPORATE PUBLICATIONS Inf eau magazine on the latest news at SEDIF Annual reports Topical brochures MAINSTREAM COMMUNICATION Communication campaigns through Events in 2017 the press and posters Plant visits by business professionals and students»municipal» exhibitions that feature the Expo kit, Water Bar, Chari O and modular stand A campaign on the theme of SEDIF innovates every day for ever-purer water to develop the water utility of the 21st century to the benefit of the Île-de-France region, and more particularly to anticipate consumer expectations as a result of technical innovation. 16 THE PUBLIC WATER UTILITY IN FIGURES

17 Local and international solidarity EAU SOLIDAIRE [WATER SUPPORT] Since January 1, 2011, 1% of the revenue from water sales accruing to the delegated provider has been donated to this program, which assists households that are struggling to pay their water bills or associated rental charges. In 2017: 910,500 disbursed to 5,400 recipients Since 2011: 5.7 million disbursed to 38,000 recipients The Cambon Act, masterminded by SEDIF s first Vice President, came into force on January 1, 2012 and enables water and wastewater treatment utilities to earmark 0.5% of their revenue for the french housing solidarity fund (known as FSL). SOLIDARITÉ EAU [WATER SOLIDARITY] In 1986, SEDIF launched this program in an effort to develop access to drinking water in developing countries; The Oudin-Santini Act of February 9, 2005, strengthened this initiative by allowing local authorities and government agencies to plow up to 1% of their water budget into community support actions on an international level; In 2017: 19 projects supported, for a contribution of 2.4 million. AFTER 31 YEARS OF INTERNATIONAL SUPPORT ACTIONS: 253 operations carried out thanks to SEDIF s support, in partnership with NGOs 4.8 MILLION beneficiaries 32 M spent on projects aimed at developing drinking water networks 2018 EDITION 17

18 List of SEDIF s member towns and municipalities as of January 1, 2018 Vallée Sud Grand Paris TGA Grand Paris Seine Ouest TGA Paris Ouest La Défense TGA Boucle Nord de Seine TGA Plaine Commune TGA Paris Terres d Envol TGA Est Ensemble TGA Grand Paris - Grand Est TGA Paris-Est-Marne & Bois TGA Grand Paris Sud Est Avenir TGA Grand-Orly Seine Bièvre TGA Paris-Saclay TC Paris - Vallée de la Marne TC Roissy Pays de France TC Val Parisis TC Versailles Grand Parc TC Ablon-sur-Seine Alfortville Andilly Antony Arcueil Argenteuil Athis-Mons Aubervilliers Aulnay-sous-Bois Auvers-sur-Oise Bagneux Bagnolet Beauchamp Bessancourt Béthemont-la-Forêt Bezons Bièvres Bobigny Bondy Boulogne-Billancourt Bourg-la-Reine Brou-sur-Chantereine Bry-sur-Marne Butry-sur-Oise Cachan Champigny-sur-Marne Charenton-le-Pont Châtenay-Malabry Châtillon Chauvry Chaville Chelles Chennevières-sur-Marne Chevilly-Larue Choisy-le-Roi Clamart Clichy Clichy-sous-Bois Cormeilles-en-Parisis Coubron Deuil-la-Barre Domont Drancy Dugny Eaubonne Écouen Enghien-les-Bains Épinay-sur-Seine Ermont Fontenay-aux-Roses Fontenay-sous-Bois Franconville 18 THE PUBLIC WATER UTILITY IN FIGURES

19 Frépillon Fresnes Gagny Gentilly Gournay-sur-Marne Groslay Herblay Houilles Igny Issy-les-Moulineaux Ivry-sur-Seine Joinville-le-Pont Jouy-en-Josas Juvisy-sur-Orge L Haÿ-les-Roses L Île Saint-Denis La Courneuve La Frette-sur-Seine Le Bourget Le Kremlin-Bicêtre Le Mesnil-le-Roi Le Perreux-sur-Marne Le Plessis-Bouchard Le Plessis-Robinson Le Pré-Saint-Gervais Le Raincy Les Lilas Les Loges-en-Josas Les Pavillons-sous-Bois Levallois-Perret Livry-Gargan Maisons-Alfort Malakoff Margency Massy Mériel Méry-sur-Oise Meudon Montfermeil Montigny-lès-Cormeilles Montlignon Montmagny Montmorency Montreuil Montrouge Neuilly-Plaisance Neuilly-sur-Marne Neuilly-sur-Seine Nogent-sur-Marne Noisy-le-Grand Noisy-le-Sec Orly Palaiseau Pantin Pierrefitte-sur-Seine Pierrelaye Piscop Puteaux Romainville Rosny-sous-Bois Rungis Saint-Brice-sous-Forêt Saint-Denis Saint-Gratien Saint-Leu-la-Forêt Saint-Mandé Saint-Maur-des-Fossés Saint-Maurice Saint-Ouen Saint-Prix Sannois Sarcelles Sartrouville Sceaux Sevran Sèvres Soisy-sous-Montmorency Stains Taverny Thiais Vaires-sur-Marne Valmondois Vanves Vaujours Vélizy-Villacoublay Verrières-le-Buisson Villejuif Villemomble Villeneuve-le-Roi Villeparisis Villetaneuse Villiers-Adam Villiers-le-Bel Villiers-sur-Marne Vincennes Viroflay Vitry-sur-Seine Wissous 2018 EDITION 19

20 Contacts SEDIF SYNDICAT DES EAUX D ÎLE-DE-FRANCE 14, rue Saint-Benoît Paris Saint-Germain-des-Prés metro (line 4) or Mabillon metro (line 10) Tel.: +33 (0) (Monday to Friday from 8:00 a.m. to 7:00 p.m.) Fax: +33 (0) sedif@sedif.com Website: Access to the extranet: secure code issued to each town VEOLIA EAU D ÎLE-DE-FRANCE Correspondence: Saint-Maurice Cedex Contact for local authorities: +33 (0) (Monday to Friday from 8:30 a.m. to 5:00 p.m.) Customer Relations Center: * (Monday to Friday from 8:00 a.m. to 7:30 p.m. and Saturday from 9:00 a.m. to 12:30 p.m.) Leak emergency: * (24/7) Saint-Denis customer service center Immeuble Le Spallis 2, rue Michael Faraday Carrefour Pleyel metro, exit 2 (Monday to Friday from 8:30 a.m. to 5:45 p.m. and Saturday from 9:00 a.m. to 11:45 p.m.) Website: / Espace abonnés * Non-premium-rate number Design: Photos crédits: SEDIF, Getty Printing: Les Ateliers D le