Dear Members and Partners,

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1 CLIA Europe NEWS July 2017 WELCOME AND FOREWORD FROM CLIA EUROPE S SECRETARY GENERAL CONTENTS CLIA UPDATES AND PERSONNEL CLIA EVENTS & ENGAGEMENTS DESTINATION FOCUS GOVERNMENT AFFAIRS CONGRATULATIONS FOR NEW SHIP LAUNCHES CALENDAR OF UPCOMING EVENTS CLIA UPDATES AND PERSONNEL Dear Members and Partners, It is my great pleasure to welcome you to this CLIA Europe Quarterly Newsletter, designed to keep you up-to-date with the latest industry news and CLIA's latest achievements. I have now been with CLIA Europe for five months and have spent this time building the team up and boarding trains, planes and liners to meet with and listen to as many of you as possible in order to catch-up with the latest developments in our industry. With this newsletter, covering also our events, some of our conference participation and samples of your highlights, we will engage with you on a regular basis to share our common goal of success for one industry, one voice. Best regards, Tom Fecke New Vice-President Public and Government Affairs Andreas Chrysostomou joined CLIA Europe in May to manage the department of European Affairs. He will play a key part in leading CLIA Europe s strategic advocacy vision and managing regulatory matters, legislative affairs, lobbying and public affairs. Andreas spent his career in shipping where he held senior management roles in fields such as safety and security, protection of the marine environment and administration. He is well connected to relevant international institutions such as the IMO and the Marine Environment Protection Committee (MEPC). Andreas has an MBA and a Bachelor of Engineering in naval architecture and shipbuilding and was previously Director of the Department of Merchant Shipping, the competent Authority for Maritime Affairs of the Government of the Republic of Cyprus, and General Manager of Transmed Shipping Co. Ltd. New Executive Committee Member Confirmed We welcome Neil Palomba, President of Costa Cruises, as a new member of CLIA Europe s Executive Committee. His nomination was approved by the General Assembly on 16 May Neil is replacing Michal Thamm who resigned from the Committee in order to assume new responsibilities in China at the beginning of Neil Palomba was appointed President of Costa Cruises in February He joined Costa Cruises as Senior Vice President of Hotel Operations & Guest Experience in January READ MORE ONLINE 1

2 CLIA Europe NEWS July 17 CLIA Europe in the Press With 12 CLIA Europe and 26 national and local press releases distributed in the first six months of 2017, CLIA attracts media attention on many business developments, appointments, events and training topics. The media tone is overall very encouraging. If sometimes critical, this is limited to nine percent of the coverage received, against 65 percent of positive and 24 percent of factual and neutral stories. The number of cruise stories collected between January and June 2017 reaches up to 2,268 media mentions, including 2,072 CLIA articles, almost a record for this first half of year. CLIA Research Activity CLIA annually conducts and publishes a variety of market research and economic studies* which provide a valuable insight into demographics, holiday habits, interests of repeat cruisers and cruise prospects. It also analyses the contribution that the Cruise Industry makes to the economy. Our next economic contribution study will be released in the first part of In the meantime, we are working on environmental support materials and invite you to consult our global Environment sustainable report available on the CLIA website (cruising.org) in About the Industry / Research. This generated the following 2016 infographic also available on the CLIA website, easy to memorize and share with all your audiences. *Research, data, studies are compiled by CLIA s Research Staff and commissioned from independent third parties. CLIA EVENTS & ENGAGEMENTS Summit at Sea - A Great Success For its second international Summit at Sea event, CLIA welcomed between 9-12 May, 175 senior cruise industry delegates from four continents, members or executive partners of CLIA. The event included sailing from Hamburg to Southampton onboard the magnificent Cunard liner, Queen Elizabeth. After a first day of visits to the Carnival Maritime s Fleet Operations Centre and the Airbus factory, CLIA Global Chairman, Arnold Donald, and CLIA Europe Chairman, Kerry Anastassiadis, hosted a welcome reception and dinner. The next day, the Summit started at the new Westin Hamburg, part of the impressive Elb Philharmonie concert hall, with the President s Panel focused on current industry topics. A high-level forum followed, focusing on the future of port infrastructure over the next decade, to accommodate the 70 new ships expected to be built by David Dingle, Chairman of Carnival UK and Ireland, welcomed guests onboard the Queen Elizabeth liner for a two day prestigious cruise including workshop sessions on technology, related safety enhancements, developing shore excursions in a congested environment, environmental policy and effectively connecting source markets with distinct cruise ship itineraries and procurement. 2

3 CLIA Europe NEWS July 17 CLIA UK Conference 2017 Brings the Travel Industry #Together CLIA UK & Ireland welcomed the cruise industry s most prominent figures to speak at its 11th annual CLIA Conference, which took place in Southampton from 24 to 26 May A record number of over 460 travel agents attended networking, training and conference sessions. The 2017 CLIA Conference theme Together reflected again the tremendous collaboration with cruise experts, and enhanced the sense of community that enables agents and industry figures to share knowledge and continue to grow sales for this innovative sector. This year s event welcomed influential figures to the stage. They included Christine Duffy, President, Carnival Cruise Line; Rudi Schreiner, President and Co-Owner, AmaWaterways; Gavin Smith, Senior Vice President International, Royal Caribbean Cruises Limited and Cindy D Aoust, President and CEO, CLIA. The event shone a spotlight on the high quality of cruise entertainment and its innovative developments. On the morning of day one, agents were invited to visit Cunard s newly refurbished Queen Mary 2, before learning and networking at the Great British Cruise Fair in the afternoon. Day two was dedicated to conference sessions, seminars and a gala dinner. Andy Harmer, SVP Membership & Director, CLIA UK & Ireland had announced exciting plans including the agent Do Something New June campaign, names of destination experts speaking at this year s Cruise360 Copenhagen and news that the River Cruise Conference 2018 will be held in Vietnam. Agents spent the final day visiting Royal Caribbean International s Navigator of the Seas, hosted by Stuart Leven, Vice President EMEA and Managing Director RCL Cruises Ltd, where they were invited to lunch and entertainment. News that the River Cruise Conference 2018 will be held in Vietnam A memorable press conference for more than 150 attending journalists... Media focus in Berlin Photo source: ITB In March 2017, the tourism industry gathered in Germany for ITB Berlin, the world s largest travel trade show. It features more than 10,000 exhibitors each year. Also on board for the fourth time: the European cruise industry. The cruise industry regularly comes together for a press conference at ITB Berlin, hosted by CLIA Germany, the German Travel Association and IG RiverCruise. The event confirmed CLIA s position as a go-to source for cruise-related information. A memorable press conference for more than 150 attending journalists and industry representatives was organized by CLIA Germany. Holiday mood was created with palm trees and the room lighted all blue. A film featuring footage by CLIA s cruise line members was a highlight. It showed the variety and benefits of cruising, such as the comfort on board and the adventures awaiting passengers. Presentations of the annual reports on the German ocean and river cruise markets were made by Karl J. Pojer, Chairman of CLIA Germany s Leadership Council, and two industry peers. The ocean cruise market continued its growth: for the first time ever, more than 2m passengers went on a cruise in 2016 an increase of more than 11% compared to The presented figures triggered broad media coverage generating more than 1,300 pick-ups by now. A new record as well. These numbers show that the trend of the early 1990s has turned into a success story that continues to be written, Pojer said. German National Director Helge Grammerstorf added: Cruising stands for variety, mobility and an excellent priceperformance ratio. That s its formula for success. The positive development is about to continue. Proud to be Part of the Prize Winning HELCOM Maritime Working Group The HELCOM Maritime Working Group, of which CLIA is an active member, has been awarded the Baltic Sea Fund Prize 2017 for its work to reduce pollution from maritime traffic in the Baltic Sea. The Baltic Sea Fund (Östersjöfonden) based in Mariehamn, Åland, has awarded the Baltic Sea Fund Prize to individuals and organizations for significant and outstanding contribution to the Baltic Sea environment since The HELCOM Maritime Working Group established in 1975 is an advisory body of the Helsinki Commission (HELCOM) which consists of representatives of coastal countries, EU and observer organizations (industry and environmental NGOs). CLIA Europe is currently working actively with HELCOM on sewage discharge issue in the Baltic, in particular in light of the entry into force of MARPOL annex IV in 2019, to further secure cruise lines operation in the region. CLIA joins Confcommercio in Italy CLIA joined Confcommercio, the General Confederation of Enterprises, Professions and Self-Employment, the largest business association in Italy, on February 12. CLIA s European Secretary General, Tom Fecke, came to Rome to sign the agreement. He met key media on the day and presented the new agreement, also explaining CLIA s policies for protection of air and oceans and its best practices. The agreement and positioning was well reported in newspapers, radio, television and press agencies, this activity countered some of the NGO s communication. Moreover, CLIA generated awareness in a wide variety of the Italian media. 3

4 CLIA Europe NEWS July 17 DESTINATION FOCUS The Future of the Adriatic CLIA sends encouragement This region deserves the cruise industry s economic contribution as it will increasingly provide genuine interest from international cruise visitors, and CLIA can assist with such expansion 4 The Adriatic, this jewel in the Mediterranean crown, this cul de sac ending in Venice, is home to historical ports and cities still little known by non-european cruisers. The Adriatic Sea is that ancient Mediterranean buffer between Europe s Italian Peninsula and the Balkan Peninsula. Historically, economically and cultural they link two spheres of Europe historically, yet the differences between the two peninsulas are vast and intriguing. There is even more to discover said Tom Fecke, General Secretary CLIA Europe, invited to speak at the 2017 Budva Adriatic Sea Forum on 27 April on the Future of the Adriatic. He encouraged Croatian decision makers to further engage with cruise lines and tourism partners to improve their visibility and sustainability for tourism in their countries and the Adriatic Balkans. This region deserves the cruise industry s economic contribution as it will increasingly provide genuine interest from international cruise visitors, and CLIA can assist with such expansion, he added. Here is a quick tour of six top stops of the amazing Balkan side destinations: Brac an island that makes its living from limestone quarries. This limestone was used to build some of the columns in the White House ; Mljet boasts Croatia s oldest national park and a delightful walk around two brilliant blue salt-water lakes, with a challenging hike to an amazing vista over the lakes and the Adriatic beyond Hvar the sunniest island in Croatia, this was a Venetian naval base during the golden era of Venice and a thriving modern-day lavender producer; Dubrovnik a UNESCO World Heritage Site and amongst the most beautiful cities on the Croatian coast, once an independent republic and medieval rival to Venice; Bay of Kotor, Montenegro arguably one of the most beautiful bays in Europe featuring UNESCO World Heritage Site of Kotor; Mostar, Bosnia-Herzegovina offering a flavor of Islam and the Orient, with remnants of the Turkish occupation.

5 CLIA Europe NEWS July 17 Marseille: first French port to provide incentive to eco-friendly ships Lower port fees for all ships performing better than required under air pollution regulations Marseille Fos has joined the World s Ports Climate Initiative (WPCI) and is set to reduce port dues for ships performing better than required under air pollution regulations. From July 1, this year the incentive will apply to eligible ships among the 236 container carriers and cruise vessels a 60/40% split that call at the port. Other sectors will be added in The WPCI features the Environmental Ship Index (ESI), which scores atmospheric pollution on a zero to 100 scale. Currently around 50 ports worldwide offer reduced call charges based on this index. Marseille Fos reductions will apply from a score of 35 - the level attributed to ships equipped to take shoreside electrical power at berth instead of using onboard diesel generators. In a further green initiative, Marseille Fos has launched a website link to reinforce its cooperation with AirPACA, the air quality monitoring association for the Provence-Alpes-Cote d Azur region. More passengers in the Baltic in 2017 A survey, conducted by Cruise Baltic amongst its 29 destinations, predicts record cruise traffic figures for With 4,333,529 passengers visiting the Baltic Sea Region in 2016 (1.2% over 2015), the number is expected to grow by 13.0% compared to 2016 with an increase of no less than 561,972 passengers to a total of travellers. With its rich world heritage and increased capacity, the number of calls to Cruise Baltic ports will see an increase of 15.2%, expecting 2,492 calls. The number of turnarounds should also see an increase of 3.7% from 460 in 2016 to an estimated 477 in The top five ports, Stockholm, St Petersburg and Copenhagen will grow (34%, 17.5% and 14.9%); Rostock will remain stable, while only Kiel is expecting a decrease of -13.5%. To access the Cruise Baltic Market Review click here GOVERNMENT AFFAIRS Marco Digioia Director, European Government Affairs CLIA Europe calls for the right Port and Destination Infrastructure Last February, CLIA Europe hosted, along with the Maltese We hope the decision Presidency of the EU Council, an innovative workshop entitled makers and key Growing European cruising: improving infrastructure adequacy stakeholders will be for a sustainable and competitive maritime transport brought able to work with us together 90 decision makers, stakeholders and key cruise line to provide effective and ports and destinations players, to discuss the infrastructural challenges that the maritime community faces in terms of land solutions to the cruise industry challenges. connectivity, sustainability and on environmental issues. Building a sustainable maritime economy with both regulatory and legislative challenges was a major focus. CLIA called on the European authorities to work with the cruise industry moving forward. Operational challenges the cruise industry faces, where the ever changing technical and logistical situation makes difficulties for effective port operations, was a second common topic. Commenting on the discussions and the outcomes of the workshop, Tom Fecke Secretary General of CLIA Europe stated: Today has seen a great sharing of expertise and knowledge with the sole purpose of addressing the challenges the cruise industry faces in Europe. 5

6 CLIA Europe NEWS July 17 CONGRATULATIONS FOR NEW SHIP LAUNCHES Lena Gercke, Model and Presenter, christens AIDAperla in Palma de Majorca AIDAperla set for its first voyage In the early hours of June 1, 2017, AIDAperla, the twelfth member of the AIDA Cruises fleet, reached its new home port of Palma de Mallorca for the first time. At approximately 6 am, the 300-meter-long ship anchored at Terminal 1. In the mid-morning, representatives of the port and the city of Palma de Mallorca presented Captain Boris Becker with the plaque commemorating the launch during a festive ceremony. MSC Meraviglia delivery celebrated with honors and panache TUI Cruises Mein Schiff 6 graciously acclaimed 6 Nine million man-hours over a period of three years to deliver the biggest ship ever built by a European ship owner and the largest to come into service in On 31 May 2017 at the STX France shipyard in Saint-Nazaire, France, MSC Cruises officially took delivery of MSC Meraviglia (meaning wonder ). The Flag Ceremony was attended by Mr. Emmanuel Macron, President of the French Republic and other high-level dignitaries from the French government At 171,598 GRT and with guest capacity of 5,714, MSC Meraviglia is both the biggest ship to ever be built by a European ship owner - MSC Cruises - and the biggest to come into service in She is also one of the six new ships due to come into service between 2017 and 2020 under the Company s industry-unprecedented investment plan. Four of these six vessels will be built by STX France, further reinforcing a longstanding partnership that has already produced all 13 vessels in MSC Cruises fleet, allowing the company to grow by 800% from 2003 to The naming ceremony, took place in Le Havre on June 3rd, in the presence of her godmother Sofia Loren and French celebrity artists Gad Elmaleh and Patrick Bruel. MSC Meraviglia will start her inaugural season sailing the Western Mediterranean and will then be based in North America. CALENDAR OF UPCOMING EVENTS JULY 19/07/2017 CLIA Europe PR/PA sub-committee meeting, Brussels SEPTEMBER 05/09/2017 CLIA Europe ExCom meeting 06/09/2017 Cocktail Reception and Diamond Partner Dinner Hamburg 06/09/2017 CLIA Europe Ports & Destinations sub-committee meeting Hamburg 06/09/2017 CLIA Germany Dinner 07/09/2017 CLIA Europe PR/PA Sub-committee meeting, Hamburg 06-08/09/2017 Seatrade Europe, Hamburg 09-11/09/2017 Cruise 360 Copenhagen 05-06/09/2017 Ports and Destinations Summit 30/09/2017 Italian Cruise Day OCTOBER 05-06/10/2017 Our Ocean - organised by the European Commission NOVEMBER 19-20/11/2017 UK & Ireland River Cruise Conference, Amsterdam To manage your subscription to this newsletter, please contact Catherine Couplan - ccouplan@cruising.org TUI Cruises took delivery of its latest cruise ship, Mein Schiff 6. CLIA Europe s Secretary General, Tom Fecke, was honored to attend the spectacular naming ceremony in Hamburg. The acclaimed Latvian organist, Iveta Apkalna, will serve as the godmother of the beautiful Mein Schiff 6. Mein Schiff 6 has 15 decks and capacity for 2,534 passengers. 90% of all cabins are ocean views, and 82% have a private balcony. In addition, the newly built ship has a number of improvements in passenger amenities and energy efficiency. Due to the advanced exhaust cleaning system using a catalytic converter and a scrubber, sulphur emissions are reduced by nearly 99% and nitrogen oxide emissions by 75%. TUI s Mein Schiff 6 itinerary program offers Caribbean and Bahamian cruises with roundtrip departures from New York. The 15-day long maiden voyage is a Transatlantic cruise from Europe to USA (Hamburg to Bayonne) in September Sailor Mervyn Wheatley rescued by cruise liner Queen Mary 2 reported in The Times! Mervyn Wheatley, centre, is no longer snooty about cruises after being rescued from a storm by the QM2. As a solo transatlantic yachtsman, Mervyn Wheatley is not used to luxuries while afloat and admits that he was previously a bit snooty about cruising. On June 10, he dined in a borrowed dinner jacket at the captain s table on the Queen Mary 2 after Cunard s flagship altered course to rescue him from his stricken yacht in the mid- Atlantic following a violent storm. The 73-year-old former Royal Marine had sailed across the Atlantic 19 times before, eight of those single-handed, but had never been on a cruise. I may be a little less snooty about cruise ships now, said Mr. Wheatley, speaking to The Times from the QM2