Florida s Turnpike System

Transcription

1 Florida Department of TRANSPORTATION Nicola Liquori, CPA Deputy Executive Director / Chief Financial Officer March 15, 2016 Florida s Turnpike System Largest toll system in Florida Customer Characteristics 2.5M customers / day 61% of population 96% FL Plates 81% SunPass participation 8% TOLL BY PLATE Operational Characteristics 768M transactions $866M Revenue 138 interchanges 25 mainline plazas 600 toll lanes 2,300 lane miles 1

2 Florida s Turnpike Enterprise GARCON POINT BRIDGE MID-BAY BRIDGE and SPENCE PARKWAY 483 miles 28 miles 511 miles 127 miles 18 miles 656 miles WESTERN BELTWAY, PART C SUNCOAST PARKWAY 2 SUNCOAST PARKWAY VETERANS EXPRESSWAY I-4 CONNECTOR PINELLAS BAYWAY SYSTEM SUNSHINE SKYWAY BRIDGE FIRST COAST EXPRESSWAY NORTHERN COIN SYSTEM SEMINOLE EXPRESSWAY BEACHLINE EAST EXPESSWAY BEACHLINE WEST EXPESSWAY TICKET SYSTEM SOUTHERN COIN SYSTEM SAWGRASS EXPRESSWAY Florida s Turnpike Florida s Turnpike (Future) Other FDOT Owned Other FDOT Operated POLK PARKWAY SOUTHERN CONNECTOR EXTENSION ALLIGATOR ALLEY 595 EXPRESS 95 EXPRESS HOMESTEAD EXTENSION (SR 821) Open to Traffic: Suncoast Parkway Veterans Expressway AET Schedule 97 miles already converted 228 miles will be converted Ticket System Sawgrass Expressway Southern Coin SR 821 (HEFT) 2

3 Customer acceptance: Transponder/image based Video technology Convenience: No one stops Benefits Why All Electronic Tolling Conversion? Cost savings Efficiency: Lane throughput Indexing implementation SunPass participation Environment Annual reduction (HEFT) 6M gallons fuel 54 tons CO emission Safety Cost Savings 50% of transactions on AET facilities Toll Collection Cost Comparison (In M) Before/After AET Before After Change Toll collection cost $109 $96 ($13) 12% Total transactions % Cost/transaction $0.17 $0.13 ($0.04) 24% 3

4 Cost Savings Labor Cost Comparison (In M) Before After Change Toll collector contract staff $41 $27 ($14) 34% Back office contract staff $14 $18 $4 29% FDOT toll operations staff $13 $10 ($3) 23% Total labor cost $68 $55 ($13) 19% % of total collection cost 62% 57% 5% Cost Savings Labor Cost Comparison (In M) Before After Change Toll collector contract staff $41 $27 ($14) 34% Back office contract staff $14 $18 $4 29% FDOT toll operations staff $13 $10 ($3) 23% Total labor cost $68 $55 ($13) 19% % of total collection cost 62% 57% 5% 1,400 1,200 1, Toll Operations Headcount FY 2010 FY 2011 FY 2012 FY 2013 FY 2014 FY 2015 Toll collector contract staff Back office contract staff FDOT toll operations staff 4

5 Cost Savings Conversion Stats (Per Month) Documents Mailed: 76K Images Processed: 3.3M 916K (12X) 6.5M (2X) Calls: 231K 305K (32% ) Revenue Impact Before AET Today Cash 34% SunPass 66% TBP 5% Cash 15% SunPass 80% 5

6 Revenue Impact TOLL BY PLATE Payment Methods Other 6% Collection Agencies 9% Online 40% Call Centers 14% Lockbox 31% Unusable images (equipment): TSR deployment 2% (5.3% to 3.3%) Inaccurate/missing ROV lookup Fresh lookup Access to nationwide NLETS 1.4% (2.8% to 1.4%) Critical Success Factors Bad addresses Current address: ROV or DL Skip tracing Returned mail: 0.7% (2% to 1.3%) Collection Agencies: 2 Agencies (9/2012) To date collection rate: 27% 6

7 Critical Success Factors Enforcement Evolution: Uniform Traffic Citation Registration Stop UTC challenges: Court capacity Certified mail License suspension Registration Stop (12/2015) Early stats encouraging (3 month data) 19K accounts; $2M collected Revenue recognition: Recorded when collected Up to 75 days after year end Efficiency: Lane Throughput 2500 Vehicles Per Hour Manned Coin Dedicated AET 7

8 Indexing Implementation F.S Indexed based on CPI SunPass and TOLL BY PLATE: Annual indexing Tolls rounded to the nearest penny Cash every 5 years rounded up to the quarter FY 2014 FY 2015 FY 2016 Indexed Rate 2.1% 1.5% 1.6% SunPass Participation Before/After AET Conversion 95% 90% 85% 90% 11% 92% 88% 10% 2% 89% 1% 84% 87% 2% 80% 75% 79% 82% 86% 88% 5% 79% 85% 70% HEFT ALL DAY HEFT PEAK SAWGRASS ALL DAY SAWGRASS PEAK VETERANS ALL DAY VETERANS PEAK BEFORE AFTER 8

9 Service Plazas Convenient Access Online SunPass Call Center Website Billboards Toll booths Sports stadium Airports TV/Radio Print media PIO meetings Public Outreach Promotions 9

10 Unbanked and Underbanked Nationally: 1 in 4 households * Off System Cash Replenishment 5,400 Retail locations Kiosks Cashier Payments Reloadable SunPass Cards Wells Fargo Bank *2013 FDIC National Survey of unbanked underbanked households. Safety Improvement Average Annual Crashes Mainline Plaza Before After Reduction Miramar % Okeechobee % Bird Road % Homestead % Total % 10

11 Safety Improvement Average Annual Crashes Mainline Plaza Before After Reduction Miramar % Okeechobee % Bird Road % Homestead % Total % AET Summary Transportation solution Net revenue neutral Operational improvements enhance revenue collection Continued drive towards ETC participation 11