Course approved to teach Unit Code Unit Title. WSQ Certificate in Hotel and Accommodation Services
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1 Trainer Deployment Name of Trainer Highest Academic Qualifications Sharon Anne Lily Lim 1. Diploma in Front Office Management and Management Development Felicia Teo May Hui 1. Bachelor of Science (Hons) International Tourism and Hospitality Management 1. Bachelor of Science (Hons) International Tourism and Hospitality Management Name of Awarding Institution 1. American Lodging Association Part Time/Full Time 1. University of Sunderland 1. University of Sunderland Course approved to teach Unit Code Unit Title TM-RM-101C-1 TH-FGS-101E-0 Handle Guest/Resident Arrival TH-FGS-111E-0 Provide Reservation Services TH-FGS-107E-0 Handle Guest/Resident Departures FB-FBS-104E-0 Provide Room Service TH-HO-101E-0 Service Guest Rooms TH-HO-104E-0 Carry Out Thorough Cleaning TH-HO-106E-0 Service Other Public Areas and Back of House TH-FGS-109E-1 Provide Concierge Services TM-RM-101C-1 TM-RM-101C-1 TH-FGS-301E-0 Monitor Front Office/Guest Services Operations TH-FGS-302E-1 Monitor Reservation Services TH-FGS-304E-0 Monitor Handling of Guest/Resident Accounts TH-SEM-301E-0 Implement Site/Outlet and Equipment Maintenance Plans TH-HO-301E-0 Co-ordinate Housekeeping Operations TH-HO-302E-0 Supervise Housekeeping Operations TH-HO-303E-0 Supervise Public Area Cleaning and Servicing TH-FGS-305E-0 Monitor Valet Parking Services TH-FGS-306E-0 Monitor Concierge Services TH-FGS-307E-0 Monitor Business Centre Operations TH-FGS-308E-1 Monitor Bell Services WSQ Advanced Certificate in Tour and Travel Services WSQ Advanced Certificate in MICE and Events TH-PDL-301E-0 Monitor Tour Services TH-PDL-302E-0 Monitor Programme Delivery TH-PDV-303E-0 Develop Public Tours WSQ Advanced Certificate in Tour and Travel Services TH-TOU-301E-0 Co-ordinate Tour Operations TH-PDL-102E-0 Provide Visitor Information TH-PDL-103E-0 Deliver Tours
2 Roslin Hashim Megan Harris 1. IATA Foundation in Travel & Tourism Diploma (Endorsed by UFTAA) 1. Graduate Diploma in Hotel Management 2. Bachelor of Business Studies 1. International Air Traffic Association (IATA) 1. Blue Mountains International Graduate School of Hotel Management 2. Charles Sturt University, Australia TH-PDL-301E-0 Monitor Tour Services TH-PDL-302E-0 Monitor Programme Delivery WSQ Advanced Certificate in Tour and Travel Services TH-TOU-301E-0 Co-ordinate Tour Operations TH-TRS-102E-0 Handle Air Ticketing Reservations TH-FGS-301E-0 Monitor Front Office/Guest Services Operations TH-SEM-301E-0 Implement Site/Outlet and Equipment Maintenance Plans TH-FGS-305E-0 Monitor Valet Parking Services TH-FGS-306E-0 Monitor Concierge Services TH-FGS-307E-0 Monitor Business Centre Operations TH-FGS-308E-1 Monitor Bell Services WSQ Advanced Certificate in Tour and Travel Services TH-SM-303E-0 Develop Sales Proposals BM-SM-311E-1 Write Proposal WSQ Advanced Certificate in MICE and Events TH-MEO-302E-0 Co-ordinate Entertainment and Food and Beverage Services TH-MEO-307E-1 Define MICE & Events Industry WSQ Diploma in Tourism TH-BF-402C-0 Comply with Legal Requirements TH-BF-401C-0 Develop and Implement Business Strategies TH-HRM-401C-0 Manage Training TH-HRM-402C-0 Hire Staff TH-HRM-403C-0 Appraise/Evaluate Staff TH-HRM-404C-0 Handle Terminations, Dismissals and Resignations TH-RM-401C-0 Manage Loss Prevention TH-HRM-408E-1 Manage Meeting TH-HRM-405E-0 Establish Human Resource Management Plan TH-BF-408E-1 Manage Pricing and Revenue TH-SM-404E-0 Develop Relationships with New Corporate Clients TH-SM-405E-0 Optimise Sales TH-FGS-401E-0 Manage Front Office/Guest Services Operations TH-SM-402E-0 Develop Marketing Strategies TH-MEO-403E-0 Develop Implementation Strategy TH-SM-401C-0 Conduct Situational Analysis TH-SM-409E-1 Promote Creativity LPM-DEV-501C-0 Engage People TH-EB-401E-1 Describe MICE & Events Industry and it's Impact on Economy TH-MAC-401E-1 Plan and Develop Proposal for Meeting and Convention Events TH-MAC-402E-1 Manage Meetings and Convention Events
3 Carrol Seah Andy Tanamas 1. Master in Professional Accounting 2. Bachelor of Business Administration 1. Master in Business of Information Technology 1. The University of Texas at Austin 2. The University of Texas at Austin 1. Royal Melbourne Institute of Technology WSQ Advanced Certificate in Tour and Travel Services WSQ Advanced Certificate in MICE and Events WSQ Diploma in Tourism TH-BF-401C-0 Develop and Implement Business Strategies TH-BF-402C-0 Comply with Legal Requirements TH-BF-403C-0 Develop and Implement Budget TH-HRM-401C-0 Manage Training TH-HRM-402C-0 Hire Staff TH-HRM-403C-0 Appraise/Evaluate Staff TH-HRM-404C-0 Handle Terminations, Dismissals and Resignations TH-RM-401C-0 Manage Loss Prevention TH-SM-401C-0 Conduct Situational Analysis TH-BF-408E-1 Manage Pricing and Revenue TH-HRM-408E-1 Manage Meeting TH-PDL-102E-0 Provide Visitor Information WSQ Certificate in Tour & Travel Services TH-SEM-301E-0 Implement Site/Outlet and Equipment Maintenance Plans WSQ Advanced Certificate in Tour & Travel Services WSQ Advanced Certificate in MICE & Events TH-MEO-302E-0 Co-ordinate Entertainment and Food and Beverage Services TH-MEO-307E-1 Define MICE & Events Industry
4 Alex Wee 1. Bachelor of Commerce (Double Major in Hospitality & Tourism Management and Business Management) 1. Murdoch University Full Time WSQ Certificate for Hotel and Accommodation Services WSQ Advanced Certificate in Tour and Travel Services WSQ Advanced Certificate in MICE and Events TH-FGS-101E-0 FB-FBS-104E-0 TH-FGS-109E-1 TH-PDL-102E-0 TH-TRS-101E-0 TH-TRS-105E-0 TH-FGS-301E-0 TH-SEM-301E-0 TH-FGS-305E-0 TH-FGS-306E-0 TH-FGS-307E-0 TH-FGS-308E-1 TH-PDL-302E-0 TH-MEO-302E-0 TH-MEO-307E-1 Handle Guest/Resident Arrival Provide Room Service Provide Concierge Services Provide Visitor Information Acquire Travel Industry Knowledge Provide Outbound Travel Packages, Products and Services Monitor Front Office/Guest Services Operations Implement Site/Outlet and Equipment Maintenance Plans Monitor Valet Parking Services Monitor Concierge Services Monitor Business Centre Operations Monitor Bell Services Monitor Programme Delivery Co-ordinate Entertainment and Food and Beverage Services Define MICE & Events Industry
5 Mark Carroll 1. Masters Degree - Training and Development 2. Bachelor of Business - Tourism Management 1. University of New England 2. Southern Cross University WSQ Advanced Certificate in Tour & Travel Services WSQ Advanced Certificate in MICE & Events TH-FGS-101E-0 TH-FGS-111E-0 TH-FGS-107E-0 FB-FBS-104E-0 TH-FGS-109E-1 TH-HO-101E-0 TH-HO-104E-0 TH-HO-106E-0 TH-PDL-102E-0 TH-PDL-103E-0 TH-TRS-101E-0 TH-TRS-105E-0 TH-FGS-301E-0 TH-FGS-302E-1 TH-FGS-304E-0 TH-SEM-301E-0 TH-HO-301E-0 TH-HO-302E-0 TH-HO-303E-0 TH-FGS-305E-0 TH-FGS-306E-0 TH-FGS-307E-0 TH-FGS-308E-1 TH-PDL-301E-0 TH-PDL-302E-0 TH-PDV-303E-0 TH-SM-303E-0 BM-SM-311E-1 TH-TOU-301E-0 TH-MEO-302E-0 TH-MEO-307E-1 Handle Guest/Resident Arrival Provide Reservation Services Handle Guest/Resident Departures Provide Room Service Provide Concierge Services Service Guest Rooms Carry Out Thorough Cleaning Service Other Public Areas and Back of House Provide Visitor Information Deliver Tours Acquire Travel Industry Knowledge Provide Outbound Travel Packages, Products and Services Monitor Front Office/Guest Services Operations Monitor Reservation Services Monitor Handling of Guest/Resident Accounts Implement Site/Outlet and Equipment Maintenance Plans Co-ordinate Housekeeping Operations Supervise Housekeeping Operations Supervise Public Area Cleaning and Servicing Monitor Valet Parking Services Monitor Concierge Services Monitor Business Centre Operations Monitor Bell Services Monitor Tour Services Monitor Programme Delivery Develop Public Tours Develop Sales Proposals Write Proposal Co-ordinate Tour Operations Co-ordinate Entertainment and Food and Beverage Services Define MICE & Events Industry
6 WSQ Diploma in Tourism TH-BF-401C-0 TH-BF-402C-0 TH-BF-403C-0 TH-HRM-401C-0 TH-HRM-402C-0 TH-HRM-403C-0 TH-HRM-404C-0 TH-RM-401C-0 TH-HRM-405E-0 TH-HRM-408E-1 TH-SM-404E-0 TH-SM-405E-0 TH-BF-408E-1 TH-SM-402E-0 TH-TOU-401E-0 TH-TRS-401E-0 TH-MEO-403E-0 TH-EB-401E-1 TH-MAC-401E-1 TH-MAC-402E-1 TH-SM-401C-0 TH-SM-409E-1 LPM-DEV-501C-0 Develop and Implement Business Strategies Comply with Legal Requirements Develop and Implement Budget Manage Training Hire Staff Appraise/Evaluate Staff Handle Terminations, Dismissals and Resignations Manage Loss Prevention Establish Human Resource Management Plan Manage Meeting Develop Relationships with New Corporate Clients Optimise Sales Manage Pricing and Revenue Develop Marketing Strategies Manage Tour Guide Services Manage Travel Operations Develop Implementation Strategy Describe MICE & Events Industry and it's Impact on Economy Plan and Develop Proposal for Meeting and Convention Events Manage Meetings and Convention Events Conduct Situational Analysis Promote Creativity Engage People
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