2005 Ph.D. Hotel and Tourism Management The Hong Kong Polytechnic University, Hong Kong SAR, China

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1 Joanne Jung-Eun Yoo, Ph.D., CHE Associate Professor Hospitality Business Management Lerner College of Business and Economics University of Delaware 14 W. Main Street, Newark, DE Work: Fax: EDUCATION 2005 Ph.D. Hotel and Tourism Management The Hong Kong Polytechnic University, Hong Kong SAR, China 1998 M.B.A. Business Administration (Specialized in Tourism Management) Griffith University, Australia 1994 B.A. German Language and Literature Ewha Womans University, South Korea PROFESSIONAL QUALIFICATION Certified Hospitality Educator (CHE), American Hotel and Lodging Association PROFESSIONAL EXPERIENCE Associate Professor with Tenure, Hospitality Business Management, Lerner College of Business and Economics, University of Delaware, USA Associate Director, Center for Applied Business & Economic Research, Lerner College of Business and Economics, University of Delaware, USA Assistant Professor, Hotel, Restaurant and Institutional Management, Lerner College of Business and Economics, University of Delaware, USA Assistant Professor, Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, USA 2008 Faculty Intern, Grand Hyatt San Francisco, USA Assistant Director, Strategic Intelligent Centre, Pacific Asia Travel Association (PATA), Thailand 2006 Adjunt Professor, Faculty of Hospitality and Tourism, Prince of Songkla University, Thailand 1

2 Graduate Instructor, The Hong Kong Polytechnic University, Hong Kong Lecturer, School of Tourism Studies, Tamna University, South Korea In-flight Interpreter, KLM Royal Dutch Airlines, The Netherlands GRANTS AND SCHOLARSHIPS 2016 Effects of Destination Image and Event Characteristics on Sport Tourists Behavioral Intentions Department of Hospitality Business Management Interdisciplinary Research Grant, $10, Tourism Feasibility Study of Milford, Delaware USDA Rural Development and the City of Milford, $15, Korea as Medical Tourism Destination Korea Health Industry Development Institute USA, $4, Economic Contributions of Firefly Music Festival Delaware Economic Development Office (DEDO), $15, Medical Tourism in Houston University of Houston New Faculty Research Grant, $6, The Hong Kong Polytechnic University Research Scholarship Australian Government Postgraduate Research Scholarship CLASSES TAUGHT Cross-Cultural Etiquette and Protocol Meeting and Conference Management Service Quality Management Research Methods Data Analysis Introduction to Hospitality Tourism Management International Communication RESEARCH EXPERTISE/INTERESTS Convention and Meeting Management Tourism and Hospitality Marketing Service Quality Management Cross-Cultural Issues Destination Marketing Consumer Behavior 2

3 PUBLICATIONS Book Chapters Yoo, J. (2006) Strategies for regional tourism marketing in Asia, In Jayawardena, C. (ed.) International Trends & Challenges in Tourism & Hospitality Business, Colombo: Vijitha Yapa Bookshop Ltd. Yoo, J. (2006) Success of service quality of Asian airlines, In Jayawardena, C. (ed.) International Trends & Challenges in Tourism & Hospitality Business, Colombo: Vijitha Yapa Bookshop Ltd. Journal Articles Mair, J., Jin, X., & Yoo, J. (2016). Exploring the site selection decisions of incentive travel planners, Event Management, 20(3): Yoo, J., Kim, T., & Lee, G. (2015). When customers complain: The value of customer orientation in service recovery, Cornell Hospitality Quarterly, 56(4): Basoglu, A., & Yoo, J. (2015). Soon or later?: Effect of time distance on travel decisions, Journal of Travel & Tourism Marketing, 32 (Sup1): S Yoo, J., Zhou, Y., Lu, T., & Kim, T. (2014). The moderating effects of resident characteristics on perceived gaming impacts and gaming industry support: The case of Macao, Journal of Travel & Tourism Marketing, 31(2): Zhou, Y., Lu, T., & Yoo, J. (2014). Residents' perceived impacts of gaming development in Macau: Social representation perspectives, Asia Pacific Journal of Tourism Research, 19(5): Kim, T., Yoo, J., Lee, G., & Kim, J. (2012). Emotional intelligence and emotional labor acting strategies among hotel frontline employees, International Journal of Contemporary Hospitality Management, 24(7): Beldona, S., Lin, K., & Yoo, J. (2012). The roles of personal innovativeness and push vs. pull delivery methods in travel-oriented location-based marketing services, Journal of Hospitality and Tourism Technology, 3(2): Kim, T., Yoo, J., & Lee, G. (2012). Post-recovery customer relationships and customer partnerships in a restaurant setting, International Journal of Contemporary Hospitality Management, 24(3): Hua, Y. & Yoo. J. (2011). Travel motivations of mainland Chinese travelers to US, Journal of China Tourism Research, 7(4): Kim, T., Yoo, J., & Lee, G. (2011). The HOINCAP scale: Measuring intellectual capital in the hotel industry, Service Industries Journal. 31(13): Yoo, J., & Zhao, X. (2010). Revisiting determinants of convention participation decision-making, Journal of Travel & Tourism Marketing. 27(2):

4 Koh, S., Yoo, J., & Boger, C. (2010). Importance-Performance Analysis with benefit segmentation of spa goers, International Journal of Contemporary Hospitality Management. 22(5): Yoo, J., & Chon, K. (2010). Temporal changes in factors affecting convention participation decision, International Journal of Contemporary Hospitality Management. 22(1): Yoo, J., & Chon, K. (2008). Factors affecting convention participation decision-making: Developing a measurement scale, Journal of Travel Research. 47(1): Koldowski, J., & Yoo, J. (2006). Seven dominant forces affecting Asia Pacific travel and tourism industry, Journal of Travel & Tourism Marketing. 20(2): Yoo, J., Shin, S., & Yang, I. (2005). Key attributes of internal service recovery strategies as perceived by frontline food service employees, International Journal of Hospitality Management. 25(3): Yoo, J., & Weber, K. (2005). Progress in convention tourism research, Journal of Hospitality & Tourism Research. 29(2): Jogaratnam, G., Chon, K., McCleary, K., Mena, M., & Yoo, J. (2005). An analysis of institutional contributors to three major academic journals: , Tourism Management. 26(5): Jogaratnam, G., McCleary, K., Mena, M., & Yoo, J. (2005). An analysis of hospitality and tourism research: institutional contributions, Journal of Hospitality & Tourism Research. 29(3): Yoo, J., McKercher, B., & Mena, M. (2004). A cross-cultural comparison of trip characteristics: international visitors of Hong Kong from Mainland China and USA, Journal of Travel & Tourism Marketing. 16(1): Yoo, J. (2004). Development of convention industry in Korea, Journal of Convention & Event Tourism. 6(4): Invited Book Reviews Yoo, J. (2007). Event Management & Event Tourism (Donald Getz). Tourism Analysis. 12(3): Conference Proceedings Jo, W., Lee, C., Kim, H., & Yoo, J. (2016). The effects of country image on quality and value of cruise travel product, Proceedings of the 22nd Annual APTA Conference, June 1-4, 2016, Beijing, China. Lee, W., Sung, H., & Yoo, J. (2015). Conference attendees satisfaction with convention facility services; An integrated model of individual & shared experiential value, IMEX-America, October 13-15, 2015, Las Vegas NV, USA. 4

5 Yoo, J. (2015). Learning style preferences of association convention attendees: Cross-cultural approach, Proceedings of the 2015 International Convention and Expo Summit, May 20-22, Seoul, Korea. Li, Q., & Yoo, J. (2014). Chinese customers perception and satisfaction with Chinese and Western restaurants, Proceedings of the 20 th Asia Pacific Tourism Association Annual Conference, July 1-4, 2014, Ho Chi Minh, Vietnam. Xin, J., Pineda, S., & Yoo, J. (2014). Motives of visitors attending regional events: The case of 2014 Taste of Newark, Proceedings of the 2014 NENA Research and Professional Development Conference, March 29-30, Atlantic City, NJ, USA. Yoo, J. (2013). The effect of time construal on convention participation decision, Proceedings of the 2013 International Convention and Expo Summit, May , Bangkok, Thailand. Basoglu, A., & Yoo, J. (2012). For business or pleasure: Effect of time horizon on travel decisions, Proceedings of the 2012 International Society of Travel and Tourism Educators Conference, October , Freiburg, Germany. Yoo, J., & Madera, J. (2011). Social stigma and international tourism, Proceedings of the 2011 CHRIE Conference, July , Denver, USA. Beldona, S., Lin, K., & Yoo, J. (2011). Location based marketing services in a tourism context: The impact of personal travel innovativeness and pull vs. push delivery method, Proceedings of the Advances in Hospitality and Tourism Marketing and Management Conference, June , Istanbul, Turkey. Hua, Y., & Yoo, J. (2009). Understanding travel motivations of Chinese travelers to the USA, Proceedings of the 2009 International Society of Travel and Tourism Educators Conference, October , San Antonio, USA. Kim, Y., & Yoo, J. (2009). Green practices: Restaurant customers perceptions, Proceedings of the 2009 Asia Pacific Tourism Association Conference, July , Inchon, Korea. Lee, S., Boger, C. A., & Yoo, J. (2009). The impact of service quality and customer satisfaction on spa-goers intention to revisit, Proceedings of the 2009 Graduate Education and Graduate Student Research in Hospitality and Tourism Conference, January , Las Vegas, USA. Koh, S., Boger, C. A., & Yoo, J. (2008). Importance-Performance Analysis with benefit based segmentation in a spa setting, Proceedings of the 2008 Graduate Education and Graduate Student Research in Hospitality and Tourism Conference, January , Orlando, USA. Yoo, J., & Chon, K. (2006). Determinants of association convention participation decision-making, Proceedings of the 2006 International Convention & Expo Summit, February , Hong Kong. Yoo, J., & Chon, K. (2005). Development of a measurement scale for attitude towards convention participation, Proceedings of the 2005 Graduate Education and Graduate Student Research in Hospitality and Tourism Conference, January , South Carolina, USA. 5

6 Yoo, J., & Chon, K. (2004). Applying the concept of involvement to convention tourism decisionmaking, Proceedings of the 2004 Asia Pacific Tourism Association Annual Conference, July , Nagasaki, Japan. Yoo, J., & Chon, K. (2004). What drives convention participation?: An exploratory study, Proceedings of the 2 nd Asia Pacific CHRIE Conference & The 6 th Biennial Conference on Tourism in Asia, May , Phuket, Thailand. Yoo, J., & Chon, K. (2003). What drives convention participation?: A critical review of the convention tourism literature and research directions for the future, Proceedings of the 2 nd Asia Pacific Forum for Graduate Students Research in Tourism, October Jogaratnam, G., Chon, K., Mena, M., Yoo, J., & McCleary, K. (2003). Institutional contributions to tourism research: An evaluation of three tourism journals, Proceedings of the 1 st Asia Pacific CHRIE Conference, May Yoo, J., & Weber, K. (2002). Progress in convention tourism research: A content analysis, Proceedings of the 8 th Asia Pacific Tourism Association Annual Conference, July , Dalian, China. Yoo, J., & Chon, K. (2002). Development of a conceptual framework for decision-making process in convention participation, Proceedings of the 1 st Asia Pacific Forum for Graduate Students Research in Tourism, May EDITORIAL/REVIEW ACTIVITIES Editorial Board Journal of Travel & Tourism Marketing Journal of Convention and Event Tourism Ad Hoc Reviewer Anatolia: International Journal of Tourism and Hospitality Research Asia Pacific Journal of Tourism Research Cornell Hospitality Quarterly International Journal of Contemporary Hospitality Management International Journal of Hospitality Management Journal of Hospitality and Tourism Research Journal of Vacation Marketing Service Industries Journal Tourism Management 6

7 INVITED SEMINARS, LECTURES AND PRESENTATIONS 2015 Introduction to Hospitality Management, Certificate of International Hotel Management, Fondazione Campus of the University of Pisa, Italy Business Communication, Certificate of International Hotel Management, Fondazione Campus of the University of Pisa, Italy Meeting and Convention Management, Swiss School of Tourism and Hospitality, Switzerland Lecture on Asian Tourism for ANTH 311 (Anthropology of Tourism), University of Delaware, USA International Business Etiquette at the UD s ELI Graduate Conditional Admission Cohort Program Retreat, Philadelphia, USA Destination Marketing and International Convention Management, Executive Master Class for Hangzhou Government Officers, University of Houston, USA Regional Tourism Marketing and Promotion from PATA, Tourism Regional Development Learning Program, Mekong Institute, Khon Kaen University, Thailand Strategies for Regional Tourism Marketing, Hotel and Catering International Management Association International Conference, Colombo, Sri Lanka Trends of Tourism Development and Planning in Asia Pacific, Tourism Destination Planning Seminar, Zhejiang Tourism Bureau, Hangzhou, China Current and Future Tourism Trends in Southeast Asia, Sustainable Tourism Forum, International Finance Corporation Mekong Private Sector Development, Siem Reap, Cambodia International Convention Tourism: Research and Industry Perspectives, Executive Master Class: Meetings, Incentives, Conventions, Exhibitions, and Events, Asian Overland Company and the International Congress & Convention Association (ICCA), Bangkok, Thailand Research in Tourism, Naresuan University, Bangkok, Thailand Today s Meetings and Conferences Markets, PATA Industry Council Meeting, PATA 55 th Annual Conference, Pattaya, Thailand Networking among Airlines, Airports, Government and Tourism Bodies to Expand the Market, The 1 st World s Best Airports Forum, Inchon, Korea. 7

8 2006 Analysts Assessment of the Asian Online Travel Market, Travel Distribution Summit Asia 2006, Singapore Low Cost Aviation and Tourism, The 3 rd Low Cost Airline Symposium, Singapore Human Resources Development: A Key Success for the Tourism industry in Asia and Pacific Countries, Annual Conference of Tourism Academic Association of Thailand, Bangkok, Thailand Asia Pacific: The New Global Epicenter for Travel and Tourism, International Travel Catering Association Asia Pacific Conference, Bangkok, Thailand The Chinese Travel Market, Travel Distribution Summit China 2005, Shanghai, China. MEMBERSHIP IN PROFESSIONAL SOCIETIES The Council on Hotel, Restaurant and Institutional Education (CHRIE) Asia Pacific Tourism Association (APTA) Meeting Professionals International (MPI) 8

Dr Qu Xiao. Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University

Dr Qu Xiao. Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Dr Qu Xiao Areas of Research Expertise Strategic Management Hospitality Real Estate Investment and Asset