AIRLINE & AEROSPACE MRO & FLIGHT OPERATIONS IT CONFERENCE

Transcription

1 FLIGHT OPERATIONS IT CONFERENCE - EMEA 2018 Pre-Conference Digital Aviation Training Workshop, 4th June 2018, 14:00-18:00. See pages 4-5 AIRLINE AND AIRCRAFT OPERATORS DELEGATE INFORMATION Excellent! Very useful information and case studies to help with our big transformations. Included issues very relevant to our job Engineering Specialist, Emirates Vendors exhibiting their software include: The World s Leading Aviation IT Conference for MRO/M&E and Flight Operations Solutions returns to Amsterdam in 2018 bigger and better!

2 WHY ATTEND AS A DELEGATE The Airline & Aerospace MRO & Flight Operations IT Conference EMEA, returns to Amsterdam for 2018 with over 55 of the world s leading IT vendors exhibiting their solutions. Delegates can listen to keynote presentations and case studies, and take part in interactive workshop sessions. It is the only event in the world providing airlines, aircraft operators, MROs and OEMs with a one-stop shop to be able to review and demo the latest cutting edge technology, designed to streamline and increase efficiency for aircraft maintenance and flight operations, as well as dramatically reduce costs. From the latest paperless and mobile solutions for the Flight Deck or Hangar to a complex maintenance management system; it will all be there. As well as refreshments being available throughout the event, breakfast and lunch is included on both days with a cocktail reception taking place in the evening of day one (5th June). For delegates observing Ramadan, a special room service is available for breakfast and dinner, which can be requested on the delegate booking form. A free shuttle bus service from Amsterdam Schiphol Airport to and from the conference venue will be provided for delegates as well as a bus to and from Amsterdam city centre. Keynote Presentations/Case Studies Live Software Demonstrations Interactive Workshop Sessions CONFERENCE OVERVIEW The conference provides a number of superb opportunities: A two day agenda of presentations, case studies and interactive workshops given by industry experts and the airline/mro IT users themselves will review and let delegates discuss the latest trends and innovations in this rapidly developing sector of the industry. In addition, the popular EFB, Fuel Efficiency and MRO/M&E Software and Hardware vendor showcases will be running. See Pages 4-10 for full conference agenda. You can network with your peers among the 500+ delegates in attendance from across the EMEA region. Learn from their experiences, share recommendations and exchange ideas. Also attend the Pre-Conference Digital Aviation Training Workshop, taking place on the 4th of June from 14:00-18:00 - see pages 4-5 for full information. A large exhibition area allows airlines, aircraft operators, OEMs and MROs opportunities to try out the major software and hardware IT systems from over 55 world leading vendors. See over the page for a full list of vendors exhibiting their solutions and learn more about the software and hardware you will see.

3 LIVE SOFTWARE DEMONSTRATIONS: One of the key benefits of this event is that it allows airlines, aircraft operators, MROs and OEMs with an excellent chance to review and demo all the major software and hardware solutions in one place, in 2 days. Extended refreshment breaks during the presentation programme allows lots of time to browse the exhibiton area, and: Try out all the major MRO/M&E and Flight Operations Software and Hardware solutions from the world s leading vendors and see how they can benefit your company Try out all the latest upgrades and add-ons to compliment your current systems Discuss with the vendors best practice and how to overcome any problems you may be having with your current systems Flight Operations Software and Hardware solutions available to demo include: Digital and Paperless Flight Deck Solutions EFB (Electronic Flight Bag) Flight Planning Solutions Fuel Saving Solutions ETL (Electronic Technical Log) Operations Cost Management Optimising Weight & Balance Software Live Flight Tracking Live Weather Reporting MRO /M&E Software solutions available to demo include: Digital and Paperless Solutions for the Hangar and Line Maintenance; Fully Integrated End-to-End MRO/M&E Solutions; Supply Chain Solutions Software; Digital Documentation Management Solutions/CMS; MRO Solutions Linked to Enterprise Wide Software (ERP etc); Full scanning Services for Paperless Solutions; Engine Management Solutions; Paperless Manuals and Technical Documentation. E7 E8 E9 E28 E29 E30 Refreshment Area Refreshment Area E32 E31 E33 E12 E11 E10 E13 EXHIBITION E47A E47 E48 E49 E50 E51 E38 E34 E14 E36 E37 E35 E16 E17 E18 E15 E40 E39 E41 E21 E20 E19 E22 E46 E42 E44 E45 E43 E23 E25 E26 E27 E24 E6 E5 E4 E3 E2 E52 E53 E54 E55 E56 E1 E57 E58 E59 CONFERENCE ROOM REGISTRATION WORKSHOP/ SHOWCASE ROOM MAIN ENTRANCE

4 Pre-Conference Digital Aviation Training Workshop* Monday, 4th June 2018 (14:00-18:00) The tsunami growth of data volume and velocity in aviation is being met with a plethora of new technologies and platforms that promise to deliver significant value across the passenger experience, flight operations, airport operations and technical operations (M&E/MRO). This training workshop covers current capabilities as well as a look into the future of a connected Digital Aviation future; how the industry is changing and can benefit all including airlines, passengers, IT Vendors, MROs, OEMs, etc. At the end of the session, participants will have a working knowledge of modern digital capabilities, their value, current vendors and the ability to make optimal business decisions. All participants will be provided with course materials post-conference. DIGITAL AVIATION: TECHNOLOGIES DRIVING NEW BUSINESS MODELS WORKSHOP AGENDA (Workshop / Showcase room) 14:00-15:30 Agenda: Introductions & Course Overview Digital Aviation Overview - Digital Customer Engagement & Passenger Experience - Digital Flight Operations and Operations Control - Digital Technical Operations (M&E/MRO) Digital Business Models - Servitization & Everything as a Service (XaaS) 15:30-16:00 REFRESHMENT BREAK 16:00-18:00 Digital Twins - Airworthiness - Multi-Dimensional Configuration Management - Digital Twins Technologies & Enablement Digital Analytics - Predictive Maintenance Technologies & Technologies - Diagnostics, Prescription, Prognostics & Autonomics - Digital Analytics Platforms & Technologies Digital Threads - Logical & Functional Threads - Physical Threads & Channels Closing Thoughts & Future Research 18:00 CLOSE OF PRE-CONFERENCE DIGITAL AVIATION TRAINING WORKSHOP

5 Training Workshop hosted by: Michael Wm. Denis Principal Capgemini As a principal in Capgemini s aviation and aerospace business unit, Michael Wm. Denis leads business strategy, enterprise architecture and technology engagements for A&D clients. Denis coined the term Service Lifecycle Management (SLM) in 2004 and has dedicated his consulting career to aviation engineering, maintenance, supply chain and aerospace aftermarket services. For the past two decades, Denis has focused on advanced analytical capabilities such as autonomic logistics, predictive maintenance, diagnostics, prognostics, health management, service parts optimization, aircraft financial performance optimization, servitization and anything-as-aservice (XaaS) strategies and business models. Prior to joining Capgemini, Denis worked for various aviation consultancies, aerospace software companies and aviation business services companies. Denis began his career in the U.S. Navy as a gas turbine engineer and Surface Warfare Officer. He is also a renowned author, speaker and consultant on service lifecycle management capabilities, servitization business models and enabling technologies. Denis holds a Master of Decision Science from the J. Mack Robinson College of Business at Georgia State University and a Bachelor of Nuclear Engineering from the Georgia Institute of Technology. He is married to Jacqueline Kelly Denis and has three children. REGISTER TO ATTEND THIS TRAINING WORKSHOP There is a fee of EUR to attend* All participants will be provided with course materials post-conference. Register Online: Click the following link stephen@aircraft-commerce.com *This fee is in addition to any conference fee, or VIP delegate place TRAINING WORKSHOP BROUGHT TO YOU BY:

6 DAY ONE TUESDAY 5th JUNE 2018 Icons explained: Flight Operations IT track MRO / M&E IT track The conference agenda includes keynote presentations, case studies, interactive workshops, and IT Vendor Showcases all delivered by airlines, aircraft operators, OEMs, MROs, Consultants, Regulators and IT Vendors to provide delegates with varied and interesting insights into the key topics in this constantly evolving aviation sector. 08:00-08:55 BREAKFAST DELEGATE REGISTRATION SOFTWARE DEMONSTRATIONS 08:55-09:00 Chairman s opening remarks MRO / M&E IT TRACK (Main Conference room) 09:00-09:30 Airline Case Study: American Airlines - The Digital Last Mile - Delivering the Promise of Digital at the Point of Maintenance The use of advanced digital technology in maintenance continues to increase and evolve. True value delivery depends upon effective utilization of these tools at point of maintenance. In addition, new airplane technologies are being depoloyed which create new opportunities for maintenance optimization. In this session, Boeing joins customer American Airlines to share industry advances and trends in digital maintenance, and to explore future industry directions and technology. Kevin Mosblech, Station Capability Manager, American Airlines Matt Bull, CEO, AerData

7 MRO / M&E IT TRACK (Main Conference room) FLIGHT OPERATIONS IT TRACK (Workshop / Showcase room) Workshop Session: A Fuel Efficiency Masterclass (9:30-10:30) 09:30-10:00 Airline Case Study: Vueling - Automating humans back into aviation how Robotic Process Automation is used on a daily basis within the CAMO department Robotic Process Automation (RPA) is an upcoming technology that allows software robots to mimic actions that human users of M&E/MRO software would normally perform, however is able to perform this faster and without the existence of potential human error. As such RPA has a huge potential in supporting airline Airworthiness Management and Maintenance departments in freeing up their staff to focus on the things that really matter rather than performing dull and repetitive tasks. More than a year ago, EXSYN and Vueling started their collaboration on RPA and since then a software robot has been creating all overnight maintenance work packages for Vueling s entire fleet of 100+ aircraft. During this keynote presentation the various aspects of Robotic Process Automation will be explained, followed by a methodology on how airlines can start themselves with applying Robotic Process Automation and is rounded off with a look at how RPA has helped Vueling in their day-to-day business. Albert Almendro, Aircraft Structures Engineer and AMOS Administrator, Vueling Sander de Bree, CEO, EXSYN 10:00-10:30 Airline Case Study: Air Canada - Line Maintenance Mobility Solutions In this case study Air Canada outlines its use of a next generation App focusing on Line Maintenance. The App is fully synched with the airlines M&E IT solution and is designed to resolve an aircraft s defects on landing through recording the completion of the work or the deferral and its troubleshooting. The accompanying dashboard shows a layout display of aircraft soon to land and depart with a countdown timer along with access to the associated defects. The case study reveals the benefits Air Canada are enjoying from this mobile solution leading to quicker and more reliable aircraft turn-around times. Keith Dugas, Manager of Excellence Process & Technology, Air Canada 10:30-11:15 REFRESHMENT BREAK SOFTWARE DEMONSTRATIONS 11:15-11:45 Airline Case Study: Cargolux - Going Mobile in Line and Hangar Environments Cargolux outlines its ongoing mobile M&E project. Due to go-live shortly, this presentation explains the rationale for moving onto a mobile platform including the economics, process flows and the challenges of preparing for mobile as well as the projected benefits. Philippe Galbois, Head of Business Support and Performance Control, Cargolux This Masterclass session will show you how to build a successful fuel savings program or further enhance an existing program. The economic impact of fuel efficiency management is huge, since fuel costs typically represent 30% - 40% of the total costs for an airline. You will be presented with practical examples on how to lower your fuel consumption by several percentage points and substantially improve the profitability. The topics of the case study include: Why is fuel efficiency management important How to start and organize a fuel efficiency improvement program What fuel saving initiatives can be implemented How to discover savings and manage initiatives Choosing the right software to support a fuel savings program How to ensure you make the most out of your current software solution Questions & answers Workshop hosted by: Sander de Moor, Global Lead - Fuel Efficiency, Aircraft Commerce Consulting Vendor Showcase: Fuel Efficiency / Management Solutions (11:15-11:50 ) Your chance to quickly find out about all the major Fuel Efficiency / Management Software Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: Fuel Efficiency / Management product overview, new customers, latest developments, 2018 outlook. Vendors presenting include: 1) SafetyLine 4) OpenAirlines 2) Boeing 5) AVTECH 3) Safran

8 MRO / M&E IT TRACK (Main Conference room) 11:45-12:15 Airline Case Study: Travel Service Building an In-House Solution for Supply Chain Optimization In this case study Travel Service outline how it has faced and overcome the challenges associated with managing a significant inventory of parts for maintenance operations in a variety of outstations and different MRO providers by building an in-house modular web application called MATMen. The development of MATmen, designed for today s airline supply chain, has improved supply of parts to outstations, reduced transport costs, improved spare parts management and c-check material requests with 3rd party MROs. Petr Barton, Operational Supply Chain Manager, Travel Service 12: Airline Case Study: Thomas Cook Airlines - Thomas Cook etechlog (ETL / ELB): A Multi-AOC Implementation (or alternatively How to Herd Cats Digitally) In this case study Thomas Cook outline the challenges of implementing an etechlog solution into a Multi-AOC environment, including integrating with difference software systems and work processes, as well as gaining regulatory approval from different authorities. Now that the etechlog is live Thomas Cook highlight the benefits it is seeing across the airline group from replacing its traditional paper technical logs with a digital version. Rich O Mara, ETL & Big Leap Project Leader, Thomas Cook Group Airlines 12:45-14:00 LUNCH SOFTWARE DEMONSTRATIONS 14:00-14:30 Airline Case Study: AeroLogic - Preparing to Implement an ETL / ELB Aerologic outlines its recent ETL / ELB selection process; from selecting software and hardware platforms to flight deck connectivity. With the solution going live shortly, Aerologic outline how it is preparing crews for the change to paperless working along with expected results and benefits once operation commences. Nils Oehlmann, Project Manager, AeroLogic Udo Stapf, CEO, CrossConsense 14:30-15:00 Airline Case Study: SAS - Analytics and Optimization Tools for Phasing in and out Aircraft Fleets How to use an analytical approach and state of the art optimization tools to make smarter and more efficient decisions when phasing in and out aircraft fleets. What maintenance should be performed? How should we stagger the phase out of spare parts? How should my leasing return conditions be handled? Henrik Fjeld, NPH Continuing Airworthiness, SAS Technical Operation Fredrik Ekstrand, CEO, Cervino Consulting FLIGHT OPERATIONS IT TRACK (Workshop / Showcase room) Vendor Showcase: Electronic Flight Bag (EFB) - Part 1 (11:50-12:45) Your chance to quickly find out about all the major EFB Software & Hardware Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: EFB product overview, latest developments, 2018 outlook, new customers. Vendors presenting include: 1) DextraData 2) Lufthansa Industry Solutions 3) Comply365 4) AVIO 5) Flations Jouve 6) Orlando Suite for TechPubs 7) Lufthansa Systems Vendor Showcase: Electronic Flight Bag (EFB) - Part 2 (14:00-15:30) Your chance to quickly find out about all the major EFB Software & Hardware Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: EFB product overview, latest developments, 2018 outlook, new customers. Vendors presenting include: 8) NAVBLUE 9 PACE 10) UTC 11) Vistair 12) SITAONAIR 13) Viasat 14) Esterline CMC Electronics 15) Boeing 16 Webmanuals 17) Flygprestanda 18) International Flight Support

9 MRO / M&E IT TRACK (Main Conference room) FLIGHT OPERATIONS IT TRACK (Workshop / Showcase room) 15:00-15:30 Industry Survey: Digital Aviation Innovation and Disruption in MRO Digital Thread, Digital Twins, Digital Analytics, Airbus Skywise, Boeing AnalytX, GE Predix, AFI- KLM E&M Prognos, Lufthansa Technik Aviatar, Azure, C4IoT, Palantir, Predikto, SparkCognition, Uptake,... what are these digital capabilities and how are they disrupting the MRO industry? Capgemini presents the results of their in-depth industry survey with insights on the state of digital transformation in aviation and aerospace. Michael Wm. Denis, Principal, Capgemini 15:30-16:15 REFRESHMENT BREAK SOFTWARE DEMONSTRATIONS 16:15-16:45 Big Data: Racing to platform maturity The digital transformation of the aerospace and airline industry continues to gain momentum. The aircraft data race is on between various OEMs, MROs and IT companies to reach critical mass for their respective big data platforms. Suppliers have invested heavily in digital innovation hubs and partnerships and continue to offer the prospect of cost reductions and increased operational efficiencies. ICF will discuss the latest developments in the market, positions of the various players and implications for stakeholders. Yann Cambier, Senior Manager, ICF 16:45-17:15 MRO Case Study: Revima APU - Advanced Analytical Tools to improve APU Availability Due to ever growing airline need to improve APU availability while maintaining or minimizing system maintenance costs, OEM s are requesting independent and OEM MRO s to provide health monitoring systems to improve planned maintenance and minimize system maintenance costs. This case study examines how an independent APU MRO has adapted to these requests using an adaptable, advanced and affordable web based solution across multiple fleet types and OEMs. Mimi Correa, Director of Fleet Management, Revima APU Vendor Showcase: Flight Operations Solutions (16:15-16:45) Your chance to quickly find out about all other Flight Operations Solutions Vendors exhibiting at the conference. Including Flight Planning, Flight Tracking and Full Ops Solutions. Each Vendor will provide a brief 7 minute showcase of their solutions including: product overview, new customers, latest developments, 2018 outlook, new customers. Vendors presenting include: 1) Flight Watching 2) AIR SUPPORT 3) Smart4Aviation 4) AVTECH 5) The Weather Company Vendor Showcase: Electronic Logbook (ETL/ELB) (16:45-17:30) Your chance to quickly find out about all the major Electronic Logbook (ETL/ELB) Solutions on the market. Each Vendor will provide a brief 7 minute showcase of their solutions including: product overview, latest developments, 2018 outlook, new customers. Vendors presenting include: 1) EmpowerMX 2) CrossConsense 3) AVIO 4) Ultramain 5) Conduce 17:15-17:45 MRO Innovations: Safran - The Advantages of using Remote Support during Boroscope Inspections This presentation outlines a new way to connect boroscope inspectors to experts using remote support to help speed up decision making and reduce time on ground. The solution includes a software platform that includes an intelligent checklist and automatic inspection report tool designed for the inspector along with some other innovative features. Marcellette Cloche, Business Development, Safran Aircraft Engines 18:00-20:00 COCKTAIL RECEPTION SPONSORED BY RUSADA

10 DAY TWO Wednesday 6th JUNE :00-08:55 BREAKFAST DELEGATE REGISTRATION SOFTWARE DEMONSTRATIONS FLIGHT OPERATIONS IT TRACK (Main Conference room) 09:00-09:30 Airline Case Study: Norwegian - EFB, buy or to build? In this case study, Norwegian outlines its extensive EFB project and decision to develop its own EFB solution. The case study will outline the benefits of this approach in terms of development freedom, challenges of developing an EFB solution from the ground-up and advice for airlines and aircraft operators looking to embark on the same journey or develop additional functionality in their own EFB project. You will then see a live demo of the solution and learn how it is delivering real operational benefits across the airline. Klaus Olsen, EFB Administrator, Norwegian MRO / M&E IT TRACK (Workshop / Showcase room) MRO Workshop Session: M&E / MRO System Health Check (09:00 9:30) The aviation industry is changing. New aircraft are providing greater, more informative and complex streams of data. New business models for managing and outsourcing key maintenance functions are placing new demands on the systems and process used to support this increased complexity, and sharing of information with business partners. How your M&E systems are performing in supporting these objectives, are critical to your overall business success. The workshop will touch on some key industry discussion points and management conversations. Where does an organization start the journey of improvements and how do your focus on the most important areas to seek efficiencies? Paper, whiteboards and spreadsheets, a necessary vice even in 2018? Are you losing the battle with your own IT department and debating the merits of different technologies and ideologies behind them versus focusing on business outcomes by the use of information technology? The workshop will provide an overview of a typical health check scope: Documenting and connecting key organizational business drivers and goals, to the preparedness of your IT systems to facilitate such achievements, for example, will your IT systems support, or impede the achievement of your goals. A set of summarized actionable recommendations in support of your key business objectives and suggestions. Leveraging current process and knowledge in order to grow the business. Controlling and managing costs and increased industry complexity Technics to avoid and reduce costs, including inventory optimization Reducing errors and customer complaints, and achieving corporate time and quality objectives Ability to respond to changes, while still achieving performance objectives Workshop hosted by: Bruce Gowling, Director IT Services, Aircraft Commerce Consulting

11 FLIGHT OPERATIONS IT TRACK (Main Conference room) 09:30-10:00 Airline Case Study: Southwest - EFB What Next? Upgrading your EFB platform Southwest have a long established and successful EFB program. This presentation outlines the recent upgrades and developments the airline has made to its EFB to ensure the solution is future-proofed and takes advantage of the latest technology. Some of these include: the move from suction cups to hard mounts, updated power units, electronic dispatch release, using pilots phones and BYOD corporate policies, device break rates. The presentation ends with a look at future projects and further developments. Amy Ashkinazy-Murrell, EFB Manager/Administrator, Southwest Will Ware, Flight Ops Mobility Lead, Southwest 10:00-10:30 Airline Case Study: Icelandair - Reshaping the EFB Business Case to Empower the Operation In this case study we hear from Icelandair who has reshaped the EFB business case by integrating the flight deck with the business-side of the airline, thus empowering the operation to become more agile and quick to respond to commercial, technical and regulatory challenges. Alvar Sverrisson, Flight Support Specialist, Icelandair MRO / M&E IT TRACK (Workshop / Showcase room) MRO/M&E IT Vendor Showcase - Part 1 (09:30 10:30) Your chance to meet with the major end-to-end MRO/M&E and Technical Document Management Vendors on the market. Each Vendor will have the floor for 7 minutes to showcase their: MRO/M&E IT product overview, new customers, latest developments, 2018 outlook, product roadmap. Vendors presenting include: 1) Rusada 2) Trax 3) Aerosoft Systems 4) IFS 5) Bluebox 6) Honeywell Vocollect 7) Qoco 8) Swiss AviationSoftware 9) Seabury Solutions 10:30-11:15 REFRESHMENT BREAK SOFTWARE DEMONSTRATIONS 11:15-11:45 Airline Case Study: El Al - Aircraft Tracking at El Al ICAO s flight tracking mandate comes into effect at the end of In this case study, El Al outlines how the airline is compliant using a sophisticated aircraft tracking solution - WSI Fusion Flight Tracking from the Weather Company, and IBM Business. You will learn how the solution allows El Al to track flights in real-time on every route and the additional benefits it is seeing across the airline. Alon Lavi, Chief Dispatcher, El Al 11:45-12:15 Airline Case Study: Transavia - Putting Flight Data to work towards Fuel Savings In this presentation Transavia outlines its efforts to reduce its overall fuel consumption by putting to work the vast amounts of readily available flight data for each aircraft to create tail number specific machine learning performance models. You will learn how these models can be used in combination with accurate 4D weather forecasts to optimize climb profiles for each flight saving 5% to 10% of fuel for each ascent. Emmanuel Cachia, Flight Operations Director, Transavia MRO/M&E IT Vendor Showcase - part 2 (11:15-12:45) Your chance to meet with the major end-to-end MRO/M&E and Technical Document Management Vendors on the market. Each Vendor will have the floor for 7 minutes to showcase their: MRO/M&E IT product overview, new customers, latest developments, 2018 outlook, product roadmap. Vendors taking part include: 10) EXSYN 11) EmpowerMX 12) Boeing 13) ADT Wings 14) Commsoft 15) AerData 16) Novulo 17) Flatirons Jouve 18) Aerostrat 19) IDMR Solutions 20) Ultramain 21) Cervino 22) Comply365 23) Airbus

12 FLIGHT OPERATIONS IT TRACK (Main Conference room) MRO / M&E IT TRACK (Workshop / Showcase room) 12:15-12:45 Airline Case Study: Corsair International - How its Fuel Efficiency Program Benefits Operations through a number of different ways This presentation shares Corsair International s experience on how the airline uses Big Data technology to improve Flight Operations and especially its Fuel Efficiency performance. Corsair also presents some internal actions it has set up to develop its Fuel Efficiency program through the company and how it managed to involve other Corsair departments in the project. Jonathan Hess, Deputy Head of Flight Support, Corsair International 12:45-14:00 LUNCH SOFTWARE DEMONSTRATIONS 14:00-14:30 Cyber Security Keynote: EU Cyber Security Mandate - The threat of cyber attacks on airlines. The threat of cyber attacks on airline is an issue affecting aircraft and their avionics systems, the EFB / ETL ecosystem, connectivity systems, airline IT systems and air traffic control. This presentation outlines the nature of these cyber threats and the initial steps taken to thwart them. The impending EU Cyber Security Mandate is also discussed: how will this affect aviation? What can airline do to prepare for the mandate? Alex Cowan, CEO, RazorSecure 14:30-15:00 Airline Case Study: CityJet - Integration in a busy Operation Environment Learn how CityJet managed to transform from a small scheduled airline to an airline to an airline operating 50 tails on different wet-lease agreements on behalf of Air France, Brussels Airlines and SAS. How different programs and systems work together in a combined integrated Operations Control Centre resulting in optimized work flow Robert Adams, Head of IT Integration Services, CityJet Rasmus Seneca, Sales Manager, AIR SUPPORT MRO Workshop Session: Part 1: Blockchain in Aviation; Part 2: Best Practice Selection, Implementation & Upgrade of MRO solutions: (14:00-15:00) In this workshop M&E / MRO software implementation experts SAKS Consulting discuss best practice in how to achieve a successful complex MRO software implementation project and the latest trend in aviation MRO - Blockchain. The main workshop takeaways are: Part 1: Is Blockchain & MRO Maintenance the Future? What is Blockchain Driven MRO Will implementation of Blockchain driven MRO solutions be the same as current Enterprise Wide solutions. Is this the next disruptive technology that will fast track a vision of seamless, transparent and supportive maintenance Part 2: Best Practice in Selection, Implementation & Upgrade of MRO Solutions How to start a Programme of Selection, Implementation or Upgrade Key Pitfalls Dealing with Vendors when things go wrong Avoiding critical mistakes How to maintain a focus on ROI Helping your organisation accept change Workshop Hosted by: Sharhabeel Lone, Consulting Partner, SAKS Consulting

13 FLIGHT OPERATIONS IT TRACK (Main Conference room) MRO / M&E IT TRACK (Workshop / Showcase room) 15:00-15:30 Business Process Integration for Reference Management between Flight Ops Manuals and Authority Regulations This presentation shows legislation reference management within a Flight Ops Content Management System and explains how to make daily processes related to ongoing authority audits more efficient and reliable. Heidi Brockmann, Product Manager and Senior Consultant, Lufthansa Industry Solutions 15:30-16:00 REFRESHMENT BREAK SOFTWARE DEMONSTRATIONS 16:00-16:30 Ramp Agent Workspace Make your Ramp paperless! All Airlines are moving very fast forward when digitalizing the passenger experience to make their operational processes more efficient and more convenient for the airline customers. You can check in, rebook and receive information about flight change all directly via your smartphone. But what about airline operations especially in ground handling, where the Ramp Agent often acts as a trouble shooter for many operational processes? During the aircraft turnaround the Ramp Agents still face a lot of unnecessary paperwork as well as time-consuming and in-efficient information exchange and communication. Moreover, many times the turnaround process still remains a black box. How to solve this? The solution is to: Digitalize Your Ramp! The presentation demonstrates how a Ramp Agent Workspace can support the Ramp Agent with the needed transparency and workflows. On top it also shows a view on Future Load Control where 3D visualization helps to achieve better results. Michael Muzik, Senior Product Manager, Lufthansa Systems 16:30-17:00 Leveraging data and analytics to optimize inventory asset performance - Addressing inventory planning system and process gaps in the aviation supply chain. Inventory Planners are challenged to maximise spare parts availability where and when needed, wrestling with huge complexity because of the volume of different part types, stochastic demand, changing operations and multiple supply channels. MRO IT systems contain valuable data, however, there is a requirement to provide additional analytical decision support capabilities to drive smart decision making. This session discusses how this data can be leveraged to improve service levels while reducing investment in inventory. Micheál Armstrong, Founder and CEO, Armac Systems 17:00 END OF CONFERENCE

14 AIRLINE & AIRCRAFT OPERATORS BOOKING FORM A limited number of VIP delegate options available for airlines and aircraft operators. FREE shuttle bus service is available to-and-from Schiphol Airport. More details will be sent to you with your registration confirmation. DISCOUNTS are available if you can only attend for just one day. CONTACT US For more information contact: Stephen Keeble: stephen@aircraft-commerce.com Tel: Fax: For our CANCELLATION & REFUND policy, please see our Terms & Conditions at conferences/emea2018/terms_and_ Conditions.asp By registering using this form, it is assumed that you accept these Terms & Conditions VIP OPTION 1 VIP OPTION 2 Pre-conference EUR 215 includes TWO nights of complimentary accommodation at the NH Leeuwenhorst Hotel (conference venue) I wish to register: (number of delegates) TOTAL EURO SOLD OUT Please indicate which two nights you require: 4th June 5th June 6th June Please indicate if Ramadan breakfast and dinner room service is required Please contact Claire at claire@aircraft-commerce.com or Susie at susie@aircraft-commerce.com if you require MORE than two nights of accommodation, or have any questions related to room booking. EUR 95 delegate pass only no accommodation included I wish to register: (number of delegates) TOTAL EURO Pre-conference Workshop 250 The pre-conference training workshop session takes place on the 4th June 2018, from 14:00 18:00 at the conference venue. Workshop title - Digital Aviation: Technologies Driving New Business Models. Click the following link for information: I wish to register: (number of delegates) TOTAL EURO DELEGATE 1 Company:... Name:... Job Title: Tel:... DELEGATE 2 Company:... Name:... Job Title: Tel:... To register further delegates please complete and return an additional form. Invoice me Visa Mastercard Address for invoice... Cardholder s name Card No: Company VAT No. (EU companies only)... Expiry Date Security Code

15 THE WORLD S LEADING AVIATION MRO & OPERATIONS IT CONFERENCE SERIES RETURNS TO THE EMEA REGION FOR 2018 The conference was a great opportunity for industry technology professionals to touch base on important matters in the aviation industry Director, Information Technology, JorAMCo Excellent opportunity to see Vendors and network in one location IT Manager, KLM (UK) Engineering Great conference with lots of new info; for me it was most useful EFB Project Coordinator, Belle Air Excellent! Very useful information and case studies to help with our big transformations. Included issues very relevant to our job Flight Operations Engineering Specialist, Emirates A one-stop-center for airlines and IT software vendors for MRO & EFB technologies Manager Business Solution Group, Malaysia Airlines Enlightening and extremely informative event Engineering Data Specialist, Royal Air Maroc Very good - a nice balance between workshops, case studies and vendor sales activities. Also a very useful networking opportunity. I feel I learned about the vendors current software solutions and common issues problems in the MRO world Virgin Atlantic Airways