TNCs and P2Ps: What You Need to Know About Their Impact on Your Airport and Ground Transportation Operations

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1 TNCs and P2Ps: What You Need to Know About Their Impact on Your Airport and Ground Transportation Operations AAAE Airports and the Rental Car Industry Workshop October 24, 2016 Moderators: Jeff Weiner, Executive Vice President, PGAL Stephanie Tucker, Associate Director, LeighFisher

2 TNCs and P2Ps Definitions What is it and who are they, and how do they operate Impacts - Financial, Facilities, Customer Service and Regulatory The Shared Mobility Revolution Personal Car Rental.Peer to Peer / P2P A Case Study of TNCs at San Diego International Airport TNCs Evolution and Future at Airports The Future Impact with Driverless or Autonomous Vehicles

3 Shared Mobility Paradigm for Airports Steven Messino CEO from MuvMe

4 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit.

5 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Reduce vehicles on the road

6 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Reduce GHG emissions

7 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Bridge connection to Public Transport

8 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Solve the first and last mile problem

9 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Reduce cost of travel

10 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. TNC starts in 2011, takes off in 2014 Car Sharing starts in 1998, takes off in 2013

11 Shared Mobility Revolution Shared mobility - the shared use of a vehicle, bicycle, or other mode to extend the area of public transit. Reduce vehicles on the road Reduce GHG emissions Bridge connection to Public Transport Solve the first and last mile problem Reduce cost of travel TNC starts in 2011, takes off in 2014 Car Sharing starts in 1999, takes off in 2013

12 Hail Reserve Access Vehicle Driver Car Rental P2P Connected Car Car Sharing Taxi Ride Sharing / Sourcing TNC Autonomous Car

delaying investment in private transportation We say: Don t Tweet when you

13 Driving factors The internet Smartphone Applications becoming Multi-Modal In-Vehicle Networks + Sophisticated Telematics Devices Millennials pattern of delaying investment in private transportation We say: Don t Tweet when you drive, They Say: Don t make me drive when I want to Tweet. DOT San Francisco, EV conference.

14 Discussions, Analysis and Decisions Why do cars have to be located at an airport? Why not at destination: hotel, downtown, resort, corporate center?

15 Discussions, Analysis and Decisions Smartphone Apps have replaced Counters and Kiosks? Transport transactions became invisible.

16 Discussions, Analysis and Decisions How do you get revenue from these new modalities?

17 Discussions, Analysis and Decisions Is Airport P2P Car Sharing viable?

18 Discussions, Analysis and Decisions How can the new modalities reduce airport traffic and pollution?

19 Discussions, Analysis and Decisions Why do cars have to be located at an airport? Why not at destination: hotel, downtown, corporate center? Smart Apps have replaced countertops and stands within Airports transport transactions became invisible. How do you get revenue from these new modalities? Is Airport P2P Car Sharing viable? How can the new modalities reduce airport traffic and pollution?

20 Further Resources

21 Steven Messino

22 PERSONAL CAR RENTAL AKA PEER TO PEER (P2P) PETER VANVALKENBURG - AVP, ENTERPRISE HOLDINGS

23 WHAT ARE THEY? ACRA Definition of Peer to Peer Rental The rental of property for profit: between private individuals, and, where the property being rented is not primarily owned for the purpose of being rented. ACRA Defines Personal Car Rental Companies Make privately-owned cars available to the public for rent Assist owners in setting price, assume responsibility for theft and damage, and collect charges from renter Offer renters insurance coverage, roadside assistance, and ancillary products for sale 43

24 WHO ARE THEY? TURO (fka RelayRides ) 300+ Airports GETAROUND 5 Cities FLIGHTCAR CLOSED remaining 12 locations as of 7/14/16 44

25 DIFFERENT P2P MODELS Turo Focuses on longer-term car rentals (e.g., vacations) Car owner and renter meet to exchange car keys Offers rental cars at over 300 Airports Getaround Focuses on shorter-term car rentals (e.g., hourly) Primarily for renters without cars who need to run errands Electronic device installed under dashboard, which renters use to unlock car using mobile-phone application (keys in glove compartment) Members pay startup fee & also monthly fee for electronic device Flightcar Rented personal cars to deplaning airport customers Provided free airport parking to car owners 45

26 46 P2P PROVIDED SERVICES

27 P2P PROVIDED SERVICES Rate Guidance - Turo has developed a pricing algorithm: Turo will dynamically set your car s rental price based on market value, location, time of year, and other data sets to maximize your income... Insurance - $1M in liability insurance & covered against theft and physical damage Fines & Fees - Established for both owner and renter 47

28 P2P PROVIDED SERVICES Direct Billing Turo will pay you via direct deposit within 5 days Safety Verify each traveler s identity by running background check Tickets/Tolls/Towing Emergency Roadside & Collision Accidents 48

29 P2P AIRPORT OPERATIONS Turo offers Airport Delivery Skip the lines at the rental counter Rental car delivered directly to terminal curbside 35% Less than traditional RACS rates! AUTHORIZED? TERMINAL ACCESS? CONCESSION FEES? COLLECT/REMIT CFC? USE RAC COMMON SHUTTLE? 49

30 SUMMARY Personal car rental (P2P) is Car Rental P2P is transactor of the car rental transaction ACRA has presented to both ACI and AAAE on P2Ps being treated like all other car rental companies and to follow same rules/regulations 16.pdf 50

31 PERSONAL CAR RENTAL AKA PEER TO PEER (P2P) PETER VANVALKENBURG - AVP, ENTERPRISE HOLDINGS

32 Impact of TNCs on San Diego International Airport Keith B. Wilschetz, Director of Planning & Noise Mitigation San Diego County Regional Airport Authority October 24, 2016

33 Impact of TNCs on San Diego International Airport Keith B. Wilschetz, Director of Planning & Noise Mitigation San Diego County Regional Airport Authority October 24, 2016

34 San Diego International Airport 54

35 SDIA: History of TNCs TNCs arrived at SDIA in late 2013 July 2015: Board approved pilot program July 8, 2015 June 30, 2016 Later extended through December 31, 2016 Working out issues regarding Greenhouse Gas Emissions, verification of trip tracking, background checks, and on-airport operating plan 55

36 SDIA: History of TNCs $4.06 trip fee covers: Roadway impacts Traffic officers Ground Transportation administrative costs 75% premium for non-alternative vehicles TNCs pass on trip fee to customers Charged via Geofence Taxi Fee = $2.90, including 25% discount for alternative fuel 56

37 SDIA: Ground Transportation Transactions 57

38 SDIA: Ground Transportation Revenue 58

39 SDIA: TNCs Impacts Primary impact on taxi dispatches No discernable impact on parking (yet) Likely impacting private vehicle use 59

40 TNCs Good Grief? Jack R. Santa, Director AAAE Rental Car Workshop San Diego, California October 24, 2016

Disrupters are born October 2014 -- SFO becomes 2 nd Airport to execute Uber/Lyft Agreements 2014 2015 2016 March April

applications accepted Oct 2014 July 2015 (10 month period) 2,057,357 TNC trips 205,736 TNC trips/mo.

41 Disrupters are born October SFO becomes 2 nd Airport to execute Uber/Lyft Agreements March April 2013 Cease & Desist Letters issued to TNCs Nov 2013 Mar 2014 Meetings with TNCs April May warning letters October 2014 TNC applications accepted Oct 2014 July 2015 (10 month period) 2,057,357 TNC trips 205,736 TNC trips/mo. From August 2015-June 2016 (11 months) 4,574,051 TNC Trips 415,823 TNC trips/mo. Source: SFO International Airport 61 AAAE Rental Car Workshop, 2016

42 TNCs have been making headline news, but what does it mean? 62 AAAE Rental Car Workshop, 2016

43 5 stages to TNC Acceptance at your airport TNC enters a market As of October 2016, Uber operates in 58 countries and 518 cities TNC Entry Lyft operates in over 200 cities domestically There are over 10 different TNCs in the United States AUS MCO TNC operates illegally at airport Denial Existing airport revenues reduced GT operations disrupted No TNC fees being collected Legality of local operations is challenged Anger Lawsuits from local taxi operators Fines from public service agencies Negative press coverage TNCs hire lobbyists, and begin localized grass roots campaign PHL TPA TNC operation is banned in local market & airport Depression TNC companies may continue to operate, at higher risk of penalty Other TNCs begin operations Legislation legalizes TNC in local market Bargaining TNC required to meet minimum requirements (Background Checks, Fingerprints, Driver Training, etc.) Agreements with local taxi operators amended ATL TNC legal at Airport Authority / gov t sets policies on TNC operations at Airport TNC drop Acceptance offs and pick ups allowed Airport can collect TNC trip fees GT operators contracts amended Dedicated spaces for each operator BNA SFO MIA OAK DEN PHX PDX 63 AAAE Rental Car Workshop, 2016

44 5 stages to TNC Acceptance at your airport TNC enters a market As of October 2016, Uber operates in 58 countries and 518 cities Lyft operates in over 200 cities domestically There are over 10 different TNCs in the United States AUS MCO TNC operates illegally at airport Existing airport revenues reduced GT operations disrupted No TNC fees being collected Legality of local operations is challenged Lawsuits from local taxi operators Fines from public service agencies Negative press coverage TNCs hire lobbyists, and begin localized grass roots campaign TNC operation is banned in local market & airport TNC companies may continue to operate, at higher risk of penalty Other TNCs begin operations PHL TPA Legislation legalizes TNC in local market TNC required to meet minimum requirements (Background Checks, Fingerprints, Driver Training, etc.) Agreements with local taxi operators amended ATL TNC legal at Airport Authority / gov t sets policies on TNC operations at Airport TNC drop offs and pick ups allowed Airport can collect TNC trip fees GT operators contracts amended Dedicated spaces for each operator BNA SFO MIA OAK DEN PHX PDX 64 AAAE Rental Car Workshop, 2016

45 What does Acceptance look like? Put a contract in place between airport and each TNC company Eliminate illegal operations by legitimizing the TNCs presence at the airport Thoughtfully establish a geo-fence area Start collecting per-trip fee revenue from TNCs Contract improves ability to monitor and enforce activities Review operational parameters Do TNCs have a dedicated space to pick up: in GTC? at curbside? Do TNC drivers park somewhere at the airport where they should not to wait for their next fare? Do drivers use a hold lot facility like other commercial providers? Collect and analyze TNC transaction data Are fees set to appropriate levels? Is there an ultimate adoption rate for TNCs at your airport? What does the airport landside revenue picture look like now and in the future? In many cases, this gives the public what they want and the craziness subsides! 65 AAAE Rental Car Workshop, 2016

46 Airport stakeholders groups are finding different ways to adapt to TNCs SPG Starwood Preferred Guest Uber Joy. Ride Hotels Rental Cars Airlines TNCs Airport Operators Government Authorities 66 AAAE Rental Car Workshop, 2016

47 TNC Entry impacts all airport users 67 AAAE Rental Car Workshop, 2016

48 TNC Entry impacts all airport users 68 AAAE Rental Car Workshop, 2016

49 TNC Entry impacts all airport users 69 AAAE Rental Car Workshop, 2016

50 Tracking Rental Car revenue trend vs. TNC adoption at airport ABC TNC was operating illegally at Airport ABC Rental Car revenue + Airline passengers reported on Airport website TNC trips represent sum of Uber + Lyft self-reported transactions RAC revenue is smoothed using rolling-6 months Peak Tourist Season 70 AAAE Rental Car Workshop, 2016

51 Geo-fences allow trip-fee collection and reduce congestion of waiting drivers BNA FLL IAD LAX 71 AAAE Rental Car Workshop, 2016

52 Keys for an equitable TNC agreement Fee collection Activation fees Per-trip fee Reporting and payment terms Frequency and method of trip reporting Audit procedures Fines for violations Driver and vehicle standards Driver registration procedures, background checks? Compliance with legal / HR requirements Insurance requirements Recapture revenue from prior illegal TNC operations Think temporary and flexible, trial before fully committing! 72 AAAE Rental Car Workshop, 2016

Unintended consequences of implementing TNC agreement Taxi

agreements may need to be renegotiated Passengers and

if time savings are significant Key performance metrics in

become obsolete Long-term airport parking demand may be

53 Unintended consequences of implementing TNC agreement Taxi market share may decline, formal MAGs may not be met, and agreements may need to be renegotiated Passengers and employees who currently use public transit may shift to TNCs if time savings are significant Key performance metrics in existing commercial vehicle and rental car agreements may become obsolete Long-term airport parking demand may be reduced as airline passengers shift to less costly alternatives 73 AAAE Rental Car Workshop, 2016

54 Looking to the future 74 AAAE Rental Car Workshop, 2016

55 TNCs Good Grief? Jack R. Santa, Director AAAE Rental Car Workshop San Diego, California October 24, 2016

56 TNCs and P2Ps: What You Need to Know About Their Impact on Your Airport and Ground Transportation Operations AAAE Airports and the Rental Car Industry Workshop October 24, 2016 Moderators: Jeff Weiner, Executive Vice President, PGAL Stephanie Tucker, Associate Director, LeighFisher

GROUND TRANSPORTATION REGULATION

34 th Annual Basics of Airport Law Workshop and 2018 Legal Update Session #14 GROUND TRANSPORTATION REGULATION James T. Jarvis Ricondo & Associates, Inc. David Y. Bannard Kaplan Kirsch & Rockwell OVERVIEW: