Dynasty Flyer Program

Transcription

1 Dynasty Flyer Program Membership Guide I

2 Index Membership Enrollment, Tiers and Premium Benefits - 1 Dynasty Membership - 1 Gold, Emerald & Paragon Membership 3 Exclusive Benefits for Gold, Emerald and Paragon Membership 6 SkyTeam Elite Benefits 13 Mileage Credit and Correction-14 Types of Mileage -14 Mileage Accrual on China Airlines and Mandarin Airlines -15 Mileage Accrual on SkyTeam Partner Airlines -15 Mileage Correction -22 Online Functionality -22 Awards and Redemption Procedures -23 China Airlines and Mandarin Airlines Upgrade Awards - 23 China Airlines and Mandarin Airlines Upgrade Redemption Procedures-25 SkyTeam Upgrade Award 28 China Airlines and Mandarin Airlines Ticket Awards -28 China Airlines and Mandarin Airlines Ticket Redemption Procedures 30 SkyTeam Ticket Awards - 32 SkyTeam Ticket Redemption Procedures - 32 VIP Lounge Usage Award - 38 Mileage Redemption for Excess Baggage -39 Award Transfer -39 Nominee Registration -39 Award Transfer Application -40 Award Number -40 Transfer Cancellation -41 Appendix I - Membership Privileges & Obligations -41 Appendix II - Partnership Mileage Program -43 Appendix III - Dynasty Lounge Rules - 53 II

3 Membership Enrollment, Tiers and Premium Benefits Anyone at two years of age or above is eligible to become a DFP member (referred as "member"), and can earn mileage on every applicable flight with an eligible ticket. Dynasty Members who earn a specific amount of flight mileage or trip counts of scheduled international flights on China Airlines, Mandarin Airlines and any SkyTeam coded and operated flights will be granted Gold, Emerald or Paragon membership and receive exclusive benefits. To make sure your mileage will be credited automatically and timely, please use the same name as your membership to book flights and issue tickets. Also, please enroll with the name on your passport in order to ensure your name on passport will be the same as the name in your booking. "Also known as name" will not be recognized as member's name when making a reservation, which means your flight mileage will not be credited automatically and timely, and membership benefits may not be granted such as upgrade award and award tickets. When making a reservation yourself or through a travel agent, please ensure to give our service personnel both your membership number and your official name (which appears on your card). If you have only a first name and no last name in your passport,(e.g. Indonesia citizen), please print out the Application Form from our web-site and send it to China Airlines branch offices. Please do not apply online. Member may apply data correction on-line by logging in China Airlines Dynasty Member web page (p.s. Online data correction is not allowed in North America area), and to cope with the personal information protection law, member must fill out the application form and provide the photocopy passports and letter of attorney for the ID number, birthdate, English/Chinese name change, or apply at China Airlines down town office for member data correction. An "eligible ticket" refers to a ticket paid at full-fare price with eligible ticket class and does not include group, discount, infant, labor, free, charter, bartered, or promotional tickets. There are four tiers of membership in the Dynasty Flyer Program (DFP). Qualification and benefits of each membership are described as follows: Dynasty Membership Dynasty Card Membership is the primary membership of DFP. Its qualification and 1

4 benefits are summarized as follows: Dynasty Card Membership Qualifications Anyone at 2 years of age or above who applies for membership may obtain membership card number. Convenient When making a reservation, members just need to inform their Reservation membership card numbers for express reservations. Mileage A member can earn mileage by Accumulation 1. taking applicable China Airlines' and Mandarin Airlines' flights, or 2. taking applicable SkyTeam coded and operated flights, or 3. using products or services offered by our partners. Award A member can redeem awards based on mileage accumulated. Redemption Dynasty Members may enjoy following benefits when they use Dynasty Package Package products each time: Benefits 1. Extra mileage: (a)1,500 miles for a long haul travel; (b) 500 for a short haul travel. 2. Cash Discounts for itineraries commencing from Taiwan (not applicable for some specific promotional itineraries) : (a) TWD$1,000 for a long haul travel; (b) TWD$500 for a short haul travel. 3 Extra Baggage Allowance: Member may enjoy 10 kg extra baggage allowance on applicable China Airlines and Mandarin Airlines flights (code-share flights operated by other airlines are not applicable) except for the routes to and from America (including Guam) and Canada. Online Various online promotions will be offered, for example: Promotion 1. discounts on online ticket purchase; from China 2. online mileage deduction for cash discount on e-shopping. Airlines' (Restrictions may apply from time to time) Website Points to Note: 1. Dynasty Package itineraries to/from the United States, Canada, Europe, or Australia are recognized as long haul travels (excluding Guam). Itineraries to/from other destinations are recognized as short haul travels. 2. Effective from February 10, 2010, the issuance and re-issuance of plastic Dynasty Membership Cards are suspended. Dynasty membership holders may access to China Airlines' website at Dynasty Member page to print out their virtual cards. Issuance and re-issuance of Gold, Emerald and Paragon Membership Cards are not affected. 2

5 3. Member under 12 years old must register a legal guardian, who must also be a member, in their personal data. 4. Members may access to China Airlines website to update personal data or password at Dynasty Member page. Gold, Emerald and Paragon Membership For membership upgrade, members should both earn at least 6 weighted trips from China Airlines / Mandarin Airlines self-operated scheduled international flights and also meet upgrade qualification below within 12 consecutive calendar months during current membership. When the requirements are met, membership upgrade will become effective on the first of next month. For membership renewal, members should meet renewal qualification below during current membership. When the requirements are met, membership renewal will become effective on the next day of current membership's expiration date. Gold Qualification for Membership Upgrade Qualification for Membership Renewal Within current Dynasty membership: Within the 2-year term: 1. Accumulate 30,000 miles; or 1. Accumulate 40,000 miles; or 2. Take 10 or more eligible flights in 2. Take 18 or more eligible flights in Business Class on China Airlines or Business Class on China Airlines or Mandarin Airlines; or Mandarin Airlines; or 3. Accumulate 20 or more weighted trips from China Airlines, Mandarin 3. Accumulate 36 or more weighted trips Airlines and SkyTeam partner from China Airlines, Mandarin Airlines airlines. and SkyTeam partner airlines.: each ticket class of Calculation of weighted trips on W/U/A/E/Y/B/M/K/V/T/R/Q/H/N China Airlines and Mandarin counts as 1 weighted trip, J/C/D as 1.5 Airlines: Each Premium weighted trips. Economy Class / Economy Class (booking class: Weighted trip count on SkyTeam W/U/E/Y/B/M/K/V/T/R/Q/H/N) applicable flights: please refer to is counted as 1 weighted trip SkyTeam mileage accrual chart. and each Business Class (booking class: J/C/D) is counted as 1.5 weighted trips. For calculation of weighted trips on SkyTeam partners' applicable flights, please refer to the SkyTeam partners mileage accrual chart. (For 3

6 Emerald Paragon Qualification for Membership Upgrade Qualification for Membership Renewal SkyTeam flights departing from December 1st, 2017, all members can only earn miles; weighted trips accrual will be not available.) Within current Gold membership: Within the 2-year term: 1. Accumulate 50,000 miles; or 1. Accumulate 80,000 miles; or 2. Take 30 or more eligible flights in 2. Take 40 or more eligible flights in Business Class on China Airlines or Business Class on China Airlines or Mandarin Airlines; or Mandarin Airlines; or 3. Accumulate 40 or more weighted trips from China Airlines, Mandarin 3. Accumulate 70 or more weighted trips Airlines and SkyTeam partner from China Airlines, Mandarin Airlines airlines. and SkyTeam partner airlines.: each ticket class of Calculation of weighted trips on China Airlines and Mandarin W/U/A/E/Y/B/M/K/V/T/R/Q/H/N Airlines: Each Premium counts as 1 weighted trip, J/C/D as 1.5 Economy Class / Economy Class weighted trips. (booking class: Weighted trip count on SkyTeam W/U/E/Y/B/M/K/V/T/R/Q/H/N) applicable flights: please refer to is counted as 1 weighted trip SkyTeam mileage accrual chart. and each Business Class (booking class: J/C/D) is counted as 1.5 weighted trips. For calculation of weighted trips on SkyTeam partners' applicable flights, please refer to the SkyTeam partners mileage accrual chart. (For SkyTeam flights departing from December 1st, 2017, all members can only earn miles; weighted trips accrual will be not available.) Within current Emerald membership: Within the 2-year term: 1. Accumulate 120,000 miles; or 1. Accumulate 180,000 miles; or 2. Take 50 or more eligible flights in 2. Take 60 or more eligible flights in Business Class on China Airlines or Business Class on China Airlines or Mandarin Airlines; or Mandarin Airlines; or 3. Accumulate 80 or more weighted 4

7 Qualification for Membership Upgrade Qualification for Membership Renewal trips from China Airlines, Mandarin Airlines and SkyTeam partner airlines. Calculation of weighted trips on China Airlines and Mandarin Airlines: Each Premium Economy Class / Economy Class (booking class: 3. Accumulate 140 or more weighted trips from China Airlines, Mandarin Airlines and SkyTeam partner airlines.: each ticket class of W/U/A/E/Y/B/M/K/V/T/R/Q/H/N counts as 1 weighted trip, J/C/D as 1.5 weighted trips. 4. Weighted trip count on SkyTeam W/U/E/Y/B/M/K/V/T/R/Q/H/N) is counted as 1 weighted trip and each Business Class applicable flights: please refer to SkyTeam mileage accrual chart. (booking class: J/C/D) is counted as 1.5 weighted trips. For calculation of weighted trips on SkyTeam partners' applicable flights, please refer to the SkyTeam partners mileage accrual chart. (For SkyTeam flights departing from December 1st, 2017, all members can only earn miles; weighted trips accrual will be not available.) Points to Note: 1. Membership upgrade and renewal will be executed on the first in the following month when the requirements are met within 12 consecutive calendar months. 2. When qualifying membership upgrade and renewal, members will receive a new membership card with the same membership numbers in the following month. If the new membership card is not received due to unforeseen circumstances, the validity of the original card will be extended by another month. 3. If the renewal requirement is not met, a Paragon member will automatically revert to Emerald member, while an Emerald member to Gold member and a Gold member to Dynasty member. The card number will remain unchanged. 4. Only mileage or trip counts earned from China Airlines, Mandarin Airlines and SkyTeam member airlines applicable flights are counted toward membership 5

8 advancement and renewal. Following conditions are excluded from these qualifications: Trip counts between Taipei and Kaohsiung. Business Class taken by using discounted tickets or free tickets. Domestic flights operated by Mandarin Airlines. Flights and mileage earned from co-share flights where China Airlines, Mandarin Airlines and SkyTeam member airlines are not the operating parties. (Flights operated SkyTeam member airlines and code-shared with Mandarin Airlines are not eligible for mileage and trip counts accumulation if reservation is made under Mandarin Airlines flight number) 5. Mileage and trip counts earned from business class by upgrade will be calculated based on ticket class of the original ticket purchased by members. 6. A charge of 500 miles will be deducted when a Gold Card member requests replacement of membership card. TWD$300 (or the equivalent of US$10 in local currency) will be charged only if there is no sufficient mileage in account of the member submitting the request. 7. Business Class stated above includes Premium Business Class 8. The miles earned from the partnership or promotions are not applicable for membership upgrade and renewal. Exclusive Benefits for Gold, Emerald and Paragon Membership Gold, Emerald and Paragon members are entitled to following additional privileges when they travel on scheduled international flights marketed and operated by China Airlines and Mandarin Airlines, please have your member card presented as you enjoy the benefits below: Gold Emerald Paragon Upgrade Welcome Offer X Two complimentary upgrade awards 10,000 miles and Four complimentary upgrade awards Renewal Gift Mileage (effective from January 1 st, 2017) X 9,000 miles 15,000 miles 6

9 Gold Emerald Paragon Reservation Hot Line and Fax in V V V Taiwan Priority Reservation V V V Advance Seat selection V V V Guaranteed Economy Class X V V Reservation Exclusive Check-in counter at airport V V V Priority Boarding V V V Extra Baggage Allowance Piece system: 1 piece Weight system: 10KG Piece system: 1 piece Weight system: 20KG Piece system: 2 pieces Weight system: 20KG 1 companion at 2 companions at self-operated lounges (No limit on number of Airport VIP self-operated or accompanying children); Member self only Lounge Access authorized third-party or operated lounges 1 companion at authorized third-party operated lounges. Reservation Wait List Priority V V V Spouse Upgrade X V V Incentive Mileage X X Additional 20% of actual mileage Spouse Gold Membership X X V Priority Baggage Handling V V V China Airlines offers extra 2,000 miles as birthday gift for members flying China Airlines/Mandarin Airlines self-operated international flights during birthday month. Birthday Mileage will be credit to your account in the Birthday Mileage following month. To enjoy this offer, members must use normal paid tickets. Any discount tickets or charter flights are not applicable for this benefit. Each member is entitled to such compliment once a year. 7

10 Gold Emerald Paragon VIP Lounge Usage Privilege Please refer to Award Redemption for details. Discounts on in-flight Duty Free Shop. (Cigarette and some selective items are excluded) 10% discount Monthly Special Discount Self-operated airport VIP Lounges are at Taipei Taoyuan, Taichung, Kaohsiung, Kuala Lumpur, Bangkok, Tokyo Narita, San Francisco and Honolulu. Points to Note: 1. The complimentary upgrade awards for Paragon and Emerald members are applicable for upgrade to Premium Economy Class and to (Premium) Business Class. Please contact the nearest customer service center or branch office for upgrade booking. 2. The complimentary upgrade awards are transferrable for members reaching Paragon membership upgrade qualification on/after January 1st, Please contact the nearest customer service center or branch office for application within award's validity and follow the service rule below: (1) In order to obtain sufficient time for this transfer process, please submit your application at least 2 weeks prior to flight departure. (2) Only members in nominee list are applicable for transfer. (3) Once an award is transferred to a member, it cannot be transferred again to a third party. (4) Airports are not available for this transfer service. (5) Upgrade welcome offer received before January 1st, 2017 remains available for Paragon member themselves only. 3. As a token of appreciation for members' long-term patronage, effective from January 1st, 2017, extra mileage will be credited to Paragon and Emerald members reaching renewal qualification on membership renewal date. Paragon members will receive miles, and Emerald members will receive 9000 miles as renewal gift. 4. The seat selection will only be held for up to one hour before the flight departure. The selected seat will not be guaranteed and China Airline reserves 8

11 the right to rearrange the pre-selected seats if there is a change of aircraft or unforeseen reasons. Emerald/Paragon Members (excluding companions) who would like to select the "Exit Seats" are requested to contact reservation center. Members who select "Exit Seat" should physically meet the selection criteria and willing to perform his/her functions designated in accordance with "Exit Section Program". In addition, Paragon/Emerald/Gold members may select their preferable aisle seats or front-row seats in Economy Class cabin on CI long haul flights. 5. Paragon and Emerald members may enjoy guaranteed full-fare economy reservation on scheduled international flights of 6 hours or more. The flights should be both marketed and operated by China Airlines and Mandarin Airlines and the reservation should be done at least 24 hours prior to departure with booking class Y. After the reservation is confirmed, the ticket used by the members should be also full-fare economy booking class Y. The members should be responsible for fare difference if the economy ticket booking class is other than Y class. This benefit is exclusive for Paragon and Emerald members. Their companions are not entitled to this benefit. China Airlines reserves the right to modify or divide the booking record to confirm the reservation for Paragon and Emerald members if necessary. 6. Extra Baggage Allowance: (1) Piece system applies to flights to/from the Unites States and Canada. Weight system applies to other regions. (In accordance with IATA regulation, extra baggage allowance is subject to change without notice.) (2) This benefit is only available on China Airlines and Mandarin Airlines international self-operated flights and not feasible for flights operated by other carriers. (3) Baggage is limited to personal effects only. No merchandise may be included. 7. Paragon, Emerald and Gold members flying China Airlines/Mandarin Airlines self-operated international flights may have access to airport VIP Lounge. Additionally, Paragon members may invite two companions for access to the self-operated airport VIP Lounge when departing from Taipei Taoyuan, Taichung, Kaohsiung, Kuala Lumpur, Bangkok, Tokyo Narita, San Francisco and Honolulu or may invite one companion for access to third-party authorized airport lounge. 9

12 Emerald members may invite one companion for access to self-operated or third-party authorized airport lounge. The accompanying companions invited by Paragon and Emerald members for access to airport VIP Lounge should travel on SkyTeam operated flights. The usage of airport lounge is limited to opening hours and all members should abide by all relevant lounge regulations. 8. Exclusive area service is available in airport VIP lounges at Taoyuan International Airport (TPE), Tokyo Narita Airport (NRT) and San Francisco Airport (SFO). Regulation is as below: (1) When departing from Tokyo Narita Airport (NRT) and San Francisco Airport (SFO), Paragon and Emerald members can access to exclusive area when taking a self-operated international flight of China Airlines and Mandarin Airlines. (2) When departing from Taoyuan International Airport (TPE): Paragon members can access to exclusive area when taking a self-operated international flight of China Airlines and Mandarin Airlines, or when taking a code-share flight with booking under CI / AE flight number and holding tickets under 297 / 803 ticket stock. Emerald members can access to exclusive area when taking a self-operated international flight of China Airlines and Mandarin Airlines. 9. Reservation Wait List Priority (1) If Paragon/Emerald/Gold members (excluding companions) would like to book a flight already full, they can be listed in the priority reservation wait list. When there are available seats present, members' reservation will be confirmed according to ticket class and membership tiers. (2) If the requested flight or cabin class is unavailable when the reservation is made, China Airlines may arrange a seat on a flight before or after the requested flight or in another class on the requested flight. After the reservation is confirmed, the ticket used by the member should be consistent with the confirmed cabin class. The member shall be responsible for fare difference (if any) caused by such an arrangement. 10

13 (3) The reservation wait list priority is not available for the following booking or tickets: Any reservation made within 72 hours prior to departure Upgrade award ticket Free ticket, discount ticket, group ticket, promotional ticket and barter ticket Charter flight or code-sharing flight operated by another airlines 10. If Paragon/Emerald/Gold members (excluding companions) would like to book a flight already full, they can be listed in the priority reservation wait list. When there are available seats present, members' reservation will be confirmed according to ticket class and membership tiers. If the requested flight or cabin class is unavailable when the reservation is made, China Airlines may arrange a seat on a flight before or after the requested flight or in another class on the requested flight. After the reservation is confirmed, the ticket used by the member should be consistent with the confirmed cabin class. The member shall be responsible for fare difference (if any) caused by such an arrangement. The reservation wait list priority is not available for the following booking or tickets: (1) Any reservation made within 72 hours prior to departure (2) Upgrade award ticket (3) Free ticket, discount ticket, group ticket, promotional ticket and barter ticket (4) Charter flight or code-sharing flight operated by another airlines 11. When the spouse of an Emerald member or a Paragon member is traveling on the same flight but holds a ticket with cabin class lower than the Emerald member's or the Paragon member's, the spouse can be upgraded to the same cabin class as the member's. (This privilege is subject to seat availability). Emerald members and Paragon members should indicate the name of their spouse on the back of their membership card and apply for upgrade for the spouse at airport check in counters. Applications are not accepted after boarding. Requesting Spouse Upgrade at the time of making reservation is not allowed. Emerald members, Paragon members themselves and their spouses must hold eligible tickets to enjoy this benefit. The following ticket types are not eligible for Emerald members, Paragon members themselves and their spouses to have a cabin class upgrade: (1) Tickets with upgrade award. 11

14 (2) Discounted tickets (AD, ID, DG, SC, BP, CG, etc.), barter, infant, labor or free tickets. (3) Group or individual tickets using G ticket classes. Promotional tickets (tickets using D ticket class for short haul and C/D/A/E ticket class for long haul) or with restrictions, and the booking/ticketing class which is not eligible for Cabin Class Upgrade Once a spouse upgrade is settled, the upgraded spouse will not receive priority if other upgrade opportunities arise. 12. Paragon members may apply courtesy Gold membership for their spouse. If the Paragon member's spouse is already a Paragon/Emerald/Gold member or the Paragon member has no spouse, another family member may enjoy this benefit. Once this courtesy Gold membership is assigned to a member, it cannot be changed. For details of required documents, please see instruction below: (1) Assign courtesy GOLD membership to spouse: Application Form for Member to Exercise Personal Data Right Please fill out Application Form for Member to Exercise Personal Data Right and tick "Other/Please specify" in Contents of the Application. Please specify your request and state your spouse's name and membership card number. Photocopy of Paragon member's passport is required and passport signature should be identical with signature on application form. Please click here to download application form. Proof of spouse relation Any document that can prove relation between Paragon member and the spouse will be accepted. For example, the spouse column at the back of R.O.C. ID card or marriage certificate If Paragon members' membership renews, spouse's GOLD membership will renew simultaneously. No application is needed again. (2) Assign courtesy GOLD membership to another family member (only acceptable if Paragon members are single or their spouse is already a DFP Paragon/Emerald/GOLD member): Application Form for Member to Exercise Personal Data Right Please fill out Application Form for Member to Exercise Personal Data Right and tick "Other/Please specify" in Contents of the Application. Please specify your request and reason for assigning another family member for this benefit. If your spouse is already a DFP Paragon/Emerald/Gold member, the spouse's membership number should be stated as well. Photocopy of Paragon member's passport is required and passport signature should be identical with signature on application form. Proof of family relation Any document that can prove relation between Paragon member and family 12

15 member will be accepted. For example, household registry If Paragon members' membership renew, GOLD membership for the family member will not renew simultaneously. Paragon members needs to apply again. 13. All DFP members can pre-order duty free items with miles on China Airlines e-shopping web-site. Every 1,000 miles equals to USD3. Mileage redemption can be up to 40% of each purchase. 14. Paragon, Emerald, Gold members have to present membership cards for in-flight duty free item discounts (Cigarette and some selective items are excluded). Please refer to China Airlines e-shopping web-stie for Paragon and Emerald monthly special discount. 15. All above privileges are only available on China Airlines and Mandarin Airlines international self-operated flights. It does not apply to code-share flights. 16. Where an opportunity arises for a class upgrade before departure, members must abide by the existing operating regulations of airport (including Spouse Upgrade). Example: Members ordering special meals may be excluded from this unexpected class upgrade. 17. Gold, Emerald and Paragon members may enjoy 10% discount off published fare for domestic tickets at designated ticket counters, other members are entitled to 5% discount. DFP members may issue AE's domestic discounted ticket on AE's service counters at Taipei, Taichung Airports or its downtown ticketing counters in Taipei, Taichung and Kaohsiung. Sky Team Elite Benefit As a Paragon, Emerald and Gold card member, now you may also enjoy the SkyTeam Elite Benefits when traveling international flights through the SkyTeam global network. Dynasty Flyer Tier Levels Gold Emerald Paragon SkyTeam Tier Levers Elite Elite Plus Preferred Seating* V V Priority Reservation Wait List V V Priority Boarding V V Priority Airport Standby V V Priority Check-in V V Priority Baggage Handling V Guaranteed Reservation V 13

16 Dynasty Flyer Tier Levels Gold Emerald Paragon Extra Baggage Allowance V V Lounge Admittance ^ V Notice: 1. Preferred Seating is only applicable for long-haul international flights of 6 hours or more. 2. Guranteed Reservation is only feasible on sold out long-haul SkyTeam international flights of 6 hours or more in duration up to 24 hours prior to departure for full economy ticket with booking class Y. 3. SkyTeam Elite and Elite Plus members may enjoy free additional baggage allowance on any SkyTeam member airlines' operated flights: (1) Taking the scheduled international flights operated by China Airlines and Mandarin Airlines may enjoy : Weight concept: Elite member + 10kg, Elite Plus member + 20kg. Piece concept: Elite member / Elite Plus member + 1 piece. (2) Taking the flights operated by SkyTeam partner airlines: Depending on the operating carrier and itinerary, restrictions may be different. Please contact the operating carrier for up-to-date information. 4. Elite Plus members can have access to SkyTeam's airport VIP lounges when taking international flights of any SkyTeam partner airlines for departure or for transit within 24 hours, regardless of the cabin class. Members can invite a companion into the VIP lounge (The companion must travel on a SkyTeam flight). Mileage Credit and Correction Members can earn flight mileage through taking applicable flights as well as earning partnership mileage from various participating partnership products and services. (Please refer to Appendix II for the list) Types of Mileage Flight Mileage Flight mileage refers to mileage earned through taking applicable China Airlines, Mandarin Airlines (AE) and SkyTeam member airlines flights, Actual Mileage (TPM): It refers to the distance between departure and destination 14

17 of a flight. (IATA regulated Ticketed-Point-Mileage, known as TPM). Flight Mileage Calculation: Based on the ticket class of each sector in an air ticket, different percentage of actual mileage will be credited. For example "J" ticket class will be given 130% of the flight's actual mileage. "B" ticket class will be given 100% of the flight's actual mileage. Mileage Accrual on China Airlines and Mandarin Airlines Ticket class qualifying for mileage credits when traveling on applicable China Airlines and Mandarin Airlines are listed below: Valid for travel on/after July 01,2015: Cabin Class Ticket Class Percentage Credited Weighted Trip Business/ J Actual Mileage x 130% 1.5 Premium C Actual Mileage x 125% 1.5 Business Class D Actual Mileage x 115% 1.5 Premium W,U Actual Mileage x 115% 1 Economy Class A,E Actual Mileage x 100% 1 Economy Class Y,B,M Actual Mileage x 100% 1 K,V,T Actual Mileage x 80% 1 R,Q,H,N Actual Mileage x 50% 1 L,X,G,S Actual Mileage x 0% 0 Award Ticket Class X,Z,O Actual Mileage x 0% 0 Remarks: For upgrade segment booked under I class and P class, the ticket class should refer to the original ticket purchased by members. Mileage accrual on SkyTeam Partner Airlines In addition to China Airlines and Mandarin Airlines, mileage accrual is available on flights serviced by fellow SkyTeam carriers (Aeroflot Russian Airlines, Aeromexico, Air Europa, Air France, Korean Air, KLM Royal Dutch Airlines, Alitalia, China Southern Airlines, Czech Airlines, Delta Airlines, Kenya Airways, TAROM, Vietnam Airlines, China Eastern Airlines, Saudia, Middle East Airlines, Aerolineas Argentinas, Xiamen Airlines and Garuda Indonesia). Mileage accrual percentage chart is listed as follows: Minimum TPM applies to flights of Air France, KLM, Czech Airlines, 15

18 Aeromexico, Kenya Airways and China Eastern Airlines. The miles DFP members can actually accrue will still be calculated based on credited percentage of ticket class of each sector. For SkyTeam flights departing from December 1st, 2017, members can only earn miles, which can be counted for membership upgrade and renewal; weighted trips accrual will be not available. For SkyTeam flights departing before December 1st, 2017, both miles and weighted trips can still be counted for membership upgrade and renewal; please log on to our web-site for weight trips accrual of flights departing before December 1st, Airlines Cabin Class Ticket Class Percentage Credited First Class Business Class Premium Economy P 150% F 130% J 130% C,D,I,Z 125% W,S 110% A 100% Air France Economy Class Y,B 100% M 80% U 75% K,Q,H,L 50% T* 25% E*,N*,G,R*,V 20% * International flight and domestic flight minimum TPM: 500 miles * Mini fares tickets on T/E/N/R booking classes with a nine added to the fare basis code will receive NO mileage accrual from Air France. Business Class J 130% C,D,I,Z 125% KLM Royal Dutch Airlines Economy Class Y,B 110% M 80% P,U,F,W 75% 16

19 Airlines Cabin Class Ticket Class Percentage Credited K,Q,H,L,S,A 50% T 25% E,N,G,R,V 20% * International flight and domestic flight minimum TPM: 500 miles. R 200% First Class P 165% Korean Air Business Class F 150% J 135% C,D,I 125% Z 100% Economy Class Y,S,B,M,H 100% First Class F* 150% Business Class J,C,D,I 130% Premium Economy W,S 110% China Southern Airlines Economy Class Y,B,M,H,K,P(International) Y,B,M,H,U,P(Domestic) A,U,L,Q,E,V,T,N 100% (International) 40% A,K,L,Q,E,V(Domestic) *F class is not eligible for mileage credit when used for upgrade and award ticket Business Class J,C,D,I,E 125% Alitalia Economy Class P,A,Y,B,M,H,K,V,T 100% N,S,Q,X 50% Business Class J,C,D 125% Czech Ailines Y,M,B,H,K,T 100% Economy Class G,L,X,Q,U,A 50% * International flight minimum TPM: 750 miles * Domestic flight minimum TPM: 500 miles 17

20 Airlines Cabin Class Ticket Class Percentage Credited Aeroflot Vietnam Airlines Business Class Premium Economy Economy Class Business Class Economy Class J,C,D 150% I,Z 100% W,S,A 100% Y,B 100% M,U,K,H,L 80% Q,T,E,N 50% J,C 125% D,I 100% W,Z,Y,M,U,S 100% B(International),H 75% B(Domestic),K,L 50% Q 25% * For flights departing earlier than August 1 st, 2017, I and U class are not available for mileage accrual. *For flights departing earlier than August 1 st, 2017, Mileage credit percentage is 75% for S class Business Class J,C 200% D,I 150% Y,B,M 125% Economy Class U,K,H,L,Q,T,E 100% Aeromexico N,R,V,W 50% * International flight and domestic flight minimum TPM: 500 miles *For flights departing earlier than July 15th, 2017, Mileage credit percentage is 50% for E class Business Class C,I,J,Z 125% Economy Class B,E,H,K,L,M,N,Q,R,S,T,U,Y 100% Kenya Airways * International flight and domestic flight minimum TPM: 500 miles Business Class J,C,D,I 125% Economy Class Y,B,M,U 100% 18

21 Airlines Cabin Class Ticket Class Percentage Credited TAROM K,R,H,G 75% L,Q,N,T,V,S,E 50% Business Class J,C,D 150% I 100% Air Europa Economy Class Y,B,M,L,E,K,V 100% First Class U,F,P (International) 150% P (Domestic) 100% Business Class J,C,D,I 130% China Eastern Airlines including Shanghai Airlines Premium Economy Economy Class W 110% Y,B,M,E,H 100% K,L,N,R,S,V 50% T 30% * International flight and domestic flight minimum TPM: 310 miles F,P 150% First Class A 125% G 100% Delta Air Lines Business Class J,C,D,I,Z 100% Y,B 80% Economy Class M,S,H,Q,K,L,U 50% T,X,V 25% Saudia First Class Business Class Economy Class F,P 250% A 200% J 175% C,D,I 150% Y 100% B,M,K,H,T 75% G,Q,L,U,V 50% Business Class J,D,Z 200% 19

22 Airlines Cabin Class Ticket Class Percentage Credited Middle East Airlines Economy Class Y,K,H,L,T,V,Q,N 100% Business Class J,D,C,I,W,S 125% Aerolineas Argentinas Economy Class Y,B,M,U,K,H,L,Q 100% T,E,N,V,A,R,G 50% First Class F,A* 150% Xiamen Airlines Business Class Economy Class J,C,D,I (Domestic) 150% J,C,D,I (International) 130% Y,H,B,M,L 100% K,N,Q,V 50% * A class for the Award Ticket is not eligible for mileage credit First Class F,A 150% Business Class J,C,D,I 125% Garuda Indonesia Points to Note: Economy Class W 110% Y,B 100% M,K,N 50% Q,T 25% (1) DFP member can accumulate mileage on any SkyTeam operated flight or code share flights among SkyTeam member airlines. No miles will be earned on code share flights marketed by SkyTeam carrier but operated by a non-skyteam carrier and vice versa. (2) Other booking classes, which are not listed in above table, are not eligible for miles and weighted trip accumulation. (3) If a DFP member is concurrent a SkyTeam member airline's frequent flyer, the flight mileage can only be credited to either CI or other SkyTeam member airline's frequent flyer program based on his/her FFP membership number when making reservation. Once flight mileage has been credited, members may not request to transfer it to any other partners. (4) In order to accumulate mileage correctly, please make sure that the 20

23 passenger's English name spelling on the flight ticket is same as DFP member information. (5) The actual flight mileage will be accrued based on marketing carrier's rule when members travel on code shared flights. 2. Partnership Mileage In addition to flight mileage, members can earn partnership mileage when using products or services of China Airlines' travel-related partners. (Please refer to Appendix II for the list.) Mileage Accrual 1. Flight Mileage To ensure that your flight mileage will be credited accurately and timely, please give our service personnel both your membership card number and your name (as it appears on your card) when you are making a reservation yourself or through a travel agent. When checking in at the airport, presenting your membership card will ensure that your mileage is automatically credited to your account. Finally, please retain your ticket copy and boarding pass for six months so that in case you have any questions about your earned mileage, we can help you resolve it efficiently. When the ticket class and boarding class are different, the flight mileage is calculated based on the lower of the two. China Airlines will calculate and confirm your mileage after departure. Mileage must be redeemed within validity under active account and be used in accordance with this program's guidelines. All mileage accumulated will be bearing a validity of 36 months from travel date or mileage transferred-in date from non-airline partnership. The date of mileage accumulation, redemption and expiration will be based on Taipei Local Time. The operation of mileage expiration will be executed at midnight Taipei Local Time on the 1 st of each month. For example, the mileage accumulated on May 08, 2010 will expire on June 01, 2013 Taipei Local Time. The mileage accumulated on August 31, 2012 will expire on September 01, 2015 Taipei Local Time. Mileage earned by one member may not be combined with another member's. Flight mileage is not credited for tickets sold at discounts of 50% or more; nor is it credited for free, infant, group, specified ticket classes, labor, barter, charter, excess baggage, promotional or airline and travel industry discount tickets. For any promotional tickets, the promotion's regulations will prevail. Flight mileage can only be accumulated one time per flight, regardless the number of seats purchased. 21

24 If, due to natural causes or other causes beyond our control, a China Airlines or Mandarin Airlines flight is cancelled or delayed and members are transferred to other airlines, the flight mileage will not be credited. 2. Partnership Mileage To learn more about DFP partners and earning mileage through the Partnership Mileage Program, please refer to Appendix II. Mileage Correction If members choose to receive a personal mileage summary via , monthly personal electronic mileage summaries will be sent whenever new mileage has been credited or awards have been redeemed in the previous month. 1. Flight Mileage If members have any questions regarding flight mileage or award redemption, please call our DFP Service Hotline within six months of the flight departure or mileage redemption. When applying to retro claim flight mileage, please be sure to provide photocopy of ticket and original boarding passes as well as membership card number. China Airlines will amend mileage within six weeks. Members traveling with China Airlines tickets on China Airlines flights may access to China Airlines website to claim their flight miles at Dynasty Member web page. 2.Partnership Mileage If you have any questions about errors in partnership mileage, please contact the participating partner directly within 6 months of a partner's service is completed and provide them with required documents to help them process your claim efficiently. Online Functionality 1. A member can access China Airlines Website ( for following online services by entering membership number and password. Inquire personal mileage record and award redemption record. Print a virtual membership card or apply membership card re-issuance. Redeem upgrade award. Mileage calculation (Upgrade Award Only) Redeem award tickets Reclaim mileage 22

25 Update personal data/password Inquire personal reservation status & ticket record Nominee registration, award transfer and cancellation (Members need to submit the application for transfer function in advance) 2. Members may register nominees, transfer award and cancel award online without 3,000 mileage handling charge. For data security reasons, to apply or cancel the online service for Award Transfer, members are requested to fill out Dynasty Flyer Award Transfer Application Form and submit to China Airlines DFP Service Hotline in advance. Please make sure that you submit complete documents for process in order to receive the online service function in three working days. 3. China Airlines will continuously expand and upgrade its online features. A member must follow instruction for utilizing each feature. Members are requested to keep their membership card number and password safely and properly to ensure the confidentiality of their personal data. Award and Redemption Procedures As a member, you may claim awards based on the mileage accumulated in your account. You may use the award yourself or transfer it to a relative or a friend. China Airlines and Mandarin Airlines Upgrade Awards 1. Award Levels Effective from March 19, 2016, member may redeem upgrade award all year around without blackout dates, and the mileage levels are adjusted as below: Short Haul Upgrade Class Booking Class 1. Between any two points in Asia (including Guam and Delhi) 2. Between Australia-New Zealand All year round Award Code From Economy Class to Premium Economy Class From Premium Economy Class to Premium Business Class From Economy Class to Business/Premium Business Class P 7,000 URP I 8,000 URC I 15,000 / 20,000(Deli) URI/URID 23

26 Upgrade Class Booking Long Haul Class Between Taipei and New Zealand (travel date on/before 28 October, 2017) Between Taipei and Sydney (travel date on/before 30 November, 2017) Between Taipei and Brisbane / Melbourne Between Taipei and Honolulu(travel date on/before 28 October, 2017) Between Taipei and New Zealand(travel date on/after 29 October, 2017) Between Taipei and North America(Honolulu travel date on/after 29 October, 2017) Between Taipei and Sydney(travel date on/after 01 December, 2017) Between Taipei and Europe Between Tokyo and Hawaii All year Award All year Award All year Award round Code round Code round Code Economy to P NIL NIL 25,000 UPYA Premium Economy Premium I NIL NIL 30,000 UPIA Economy to Premium Business Economy Class I 35,000 UPDA 45,000 UPCA 60,000 UPBA to Business/Premi um Business Remarks: 1. Mileage levels for upgrade to Premium Economy class and Premium Business class are available for flights providing Premium Economy class and Premium Business class service. 2. During the transition period members can still use original upgrade award levels (45,000 miles, Award code UPCA) issued on/before 30 November, 2016 for travel between Taipei and Amsterdam/ Vienna on/after 9 January, 2017, or between Taipei and Rome on/after 4 February, Effective from 1 December, 2016, members who wish to redeem Economy class to Premium Business class upgrade award for travel between Taipei and Amsterdam/ Vienna on/after 9 January, 2017, or between Taipei and Rome on/after 4 February, 2017, should use new award levels (60,000 miles, Award code UPBA). 3. During the transition period members can still use original upgrade award levels (45,000 miles, Award code UPCA) issued on/before 31 July, 2017 for travel between Taipei and Honolulu on/after 29 October, Effective from 1 August, 2017, members who wish to redeem Economy class to Premium Business class upgrade award for travel between Taipei 24

27 and Honolulu on/after 29 October, 2017, should use new award levels (60,000 miles, Award code UPBA). 4. During the transition period members can still use original upgrade award levels (35,000 miles, Award code UPDA) issued on/before 31 August, 2017 for travel between Taipei and New Zealand on/after 29 October, Effective from 1 September, 2017, members who wish to redeem Economy class to Premium Business class upgrade award for travel between Taipei and New Zealand on/after 29 October, 2017, should use new award levels (45,000 miles, Award code UPCA). 5. During the transition period members can still use original upgrade award levels (35,000 miles, Award code UPDA) issued on/before 31 August, 2017 for travel between Taipei and Sydney on/after 01 December, Effective from 1 September, 2017, members who wish to redeem Economy class to Premium Business class upgrade award for travel between Taipei and Sydney on/after 01 December, 2017, should use new award levels (60,000 miles, Award code UPBA). 6. The miles levels required is based on applicable routes not by the aircraft. China Airlines and Mandarin Airlines Upgrade Redemption Procedures 1. Redemption Procedure (1) Members should make sure that they have sufficient mileage to redeem an award. To transfer upgrade awards to another person, please complete transfer procedures first (please refer to Award Transfer). (2) Members must apply for a class upgrade through a China Airlines reservation agent and book a confirmed seat in the upgraded class 24 hours before departure. If you are using an upgrade award transferred from another person, please quote the "Award Number" when making the reservation. (3) Eligible ticket classes for cabin upgrade are adjusted as below: Long Haul Economy / Premium Economy/ Short Haul Business class Premium Business service service offered offered Upgrade from Economy Class to Premium Economy Class Y/B/M/K/V/ NIL Y/B/M/K/V/T/R/Q/H/N T/R/Q/H/N Upgrade from Premium W/U/A/E NIL W/U/A 25

28 Economy Class to Premium Business Class Upgrade from Economy Class to Business/Premium Business Class Long Haul Economy / Premium Economy/ Short Haul Business class Premium Business service service offered offered Y/B/M/K/V/ Y/B/M/K/V/T/ Y/B/M T/R/Q/H/N R/Q/H/N (4) The following ticket types are not eligible for class upgrade: a. Discounted tickets (AD, ID, DG, SC, BP, CG, etc.) barter, infant, labor or free tickets. b. Group or individual tickets using G ticket classes. c. Promotional tickets(for example, E ticket class for long haul flights) or tickets with restrictions, and the booking/ticketing class which is not eligible for Cabin Class Upgrade. (5) For flights of cabin class upgrade by an upgrade award, the flown mileage can only be credited into Dynasty Flyer Program account. (6) An infant should pay fare difference for a class upgrade when traveling with an adult member using upgrade award. (7) Members may access to China Airlines website to redeem upgrade awards at Dynasty Member web page. 2. Requesting Upgrade with miles at Airport If a requested upgrade seat cannot be confirmed 24 hours prior to flight departure, or to Go show requesting the upgrade at airport without any reservation, (1) Members must have sufficient mileages or valid award numbers and hold one eligible ticket, then may book and obtain a confirmed or stand-by upgrade booking on the same reservation record. ( The booking class for Premium class is P class, for Premium Business/Business class is I class ) (2) Following airport check-in, where seating in the upgrade class is available on the flight, the standing-by upgrade can be arranged according to 26

29 upgrade procedures. (3) If the original ticket class presented at the airport check-in counter does not comply with the rules for upgrade, the member must pay fare difference between the two classes and the service charge involved. (4) To use transferred award to upgrade, please make sure award transfer procedures have been completed first. ( three working days ) (5) Stand-by and Go-show upgrade booking is not available via CI website. 3. Points to Note (1) China Airlines and Mandarin Airlines reserve the right to limit or adjust the number of passenger upgrades subject to the status of booking on each flight. The upgrade seats may not be available on some flights or at some period, even if seats are available for paid tickets. (2) If the ticket presented at the airport check-in counter does not comply with the rules for upgrade, the member must abide by the airport staff's recommendation. Member will be most likely asked to purchase another ticket, pay fare difference between the two classes, or check in according to the ticket class. (3) Upgrade awards can only be used on scheduled international flights on China Airlines and Mandarin Airlines. They are not accepted on code share flights (except block space code share flights) between China Airlines and another carrier where China Airlines is not the operating party as well as connecting flights between Kaohsiung and Taoyuan International airport. Code-share flights no ~5999 and 7000 ~ 9999 are excluded Redemption is also available for below code-share flights with other carriers: Flights between Taipei and Hanoi, and Kaohsiung and Ho Chi Minh City operated by Vietnam Airlines Redemption is terminated for China Airlines and Korean Air code-share flights between Taipei and Seoul since October 30 th, 2016 Redemption for flights between Taipei and Yangon should be redeemed at CI branch offices only (4) The required mileage for an upgrade award is calculated on a single flight number basis. If the itinerary includes a stopover or transfer (change flight 27

30 number en route), the mileage required for an upgrade on each flight must be added together. (5) Class upgrades are limited to single class upgrades. Passengers should take a seat in accordance with their ticketed class in case they are transferred to other carriers. (6) China Airlines will notify members of amendments to class upgrade regulations or other class upgrade award qualifications made in accordance with adjustments in cabin configuration via other means including DFP Latest News at China Airlines Website or Mileage Summary. (7) Mileage Purchase for Immediate Cabin Upgrade at the airport is suspended on/after March 19,2016, please have your upgrade booking confirmed 24 hours prior to flight departure. SkyTeam Upgrade Award Due to system restriction, on/after March , SkyTeam Upgrade Award service is suspended. China Airlines and Mandarin Airlines Ticket Awards 1. Award Levels Effective from 19 March, 2016 the new mileage levels for award ticket by using self-owned mileage or an on-line transferred award are adjusted as below. Short Haul Long Haul Between any two points in Between Asia ( excluding Guam) Round-Trip Award Booking Asia and North (including Guam and Delhi), America/Europe/Australia/New Ticket Class and Australia-New Zealand Zealand; Between Tokyo and Hawaii; All Year Round All Year Round Economy Class X 35, ,000 Cabin Premium Economy Z 40, ,000 Class Class Business/Pre mium Business Class O 50, ,000 On/after 19 March, it is not available to redeem two round-trip tickets for Business/Premium Business Class award. 28