Digital strategy Balancing customer experience and commercialization. Jörg Ebbighausen Internet of Aviation Conference, November 29th 2016
|
|
- Trevor Ward
- 6 years ago
- Views:
Transcription
1 Digital strategy Balancing customer experience and commercialization Jörg Ebbighausen Internet of Aviation Conference, November 29th 2016
2 For decades airports have been mere infrastructure Source: Betttmann Archive 2 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
3 Today airports become destinations in its own right 3 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
4 and play a pivotal role towards a connected travel future, contributing to a seamless travel experience Source: Valtech 4 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
5 Increased adoption of new technologies leads to higher passenger expectations at airports Passengers are nearly always connected during their trip 83% of all passengers carrying a smartphone Majority of the larger airports worldwide offer free Wifi Smartphones become an essential travel companion Mobile self-services usage worldwide e 18% 36% Usage of mobile boarding passes % Expectation on mobile self-services Source: SITA IT-Survey 2015; SITA The Future is Personal 2015, SITA The Future is Connected, 2016 Passengers with new digital service expectations Relevant airport services for smartphones Flight Information Baggage info Check-In Identification Navigation 63% 60% 59% 57% 72% 5 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
6 Therefore airports have to react and prepare for the digital era Put the passenger in the heart of everything you do Strengthen your infrastructure with digital/iot capabilities Get access to the customer in his digital journey Experience Simplicity Consumption 6 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
7 Digitization requires a quite significant invest, key question is about the benefit and return for an airport Investment into Digital (B2C only)* Where to put the focus? Marketing & Sales Product Development Personnel COMMERCIAL EXPERIENCE IT & IoT Infrastructure Total Cash-out *Illustrative for first 5 years, FMG Digital Business Plan Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
8 At Munich Airport we have defined a passenger-centric vision for Digital: Experience comes first, Commercial second RELAXED ATMOSPHERE EFFICIENT PROCESSES IMPRESSING EXPERIENCE RELEVANT INFORMATION HIGHER SPENDING DIGITAL PRODUCTS & CHANNELS DIGITAL INFRASTRUC- TURE & DATA MGMT PARTNERING ORGANISATION & CULTURE 8 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
9 Passenger journey will be enriched with a variety of digital offerings, ubiquitous connectivity key to deliver a seamless experience Information search & Booking Need to Travel Back at home After Sales Way to Airport Way from Airport Landside Curbside & Parking Online/Mobile Parking WiFi Beacons Sensors Curbside & Parking Check-In Landside - Retail, Food & Services Ticket-Check & Security Customs Waiting time Information Mobile Couponing Mobile Baggage- Tracking Baggage Claim Airside - Terminal Emigration WiFi Beacons Sensors Immigration Lounge, Gate & Boarding Lounge- Booking Airside - Retail, Food & Services De-Boarding Airside - Apron Ramp Service Bus Transfer Mobile Payment Virtual Shoppingwall Bus Transfer Ramp Service Pushback/ Off-Block On Block Taxiing Start / Airborne / Transfer Arrival at Destination Need to Travel Transfer / Airborne / Landung Taxiing Focus of Digital 9 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow Examplary Digital offerings
10 In practice the implementation of each digital service follows and underpins our vision Increase Customer Experience Strengthen and grow the Business Simplified log-in and ease of use Improved Wifi coverage Digital Maps/360 and navigation Multi-language support Wifi 2.0 Landing page Customer access and reach Contextual Information Instant booking of relevant services Trialing of new digital services 10 Flughafen München GmbH / Internet of Aviation Conference / London-Heathrow
11 Living ideas Connecting Lives : Munich Airport s aspiration is to contribute to a more seamless travel experience 11 Flughafen Flughafen München München GmbH GmbH / Internet Internet of of Aviation Aviation Conference Conference / London-Heathrow London-Heathrow
12 Thank you
Smart Airport Session 2 Planning, Financing and Implementing Airport Projects. Munich Airport International GmbH Tuesday, October 10 th 2017
Smart Airport Session 2 Planning, Financing and Implementing Airport Projects Munich Airport International GmbH Tuesday, October 10 th 2017 Identify Market Opportunities & Pursuit Requirements 2 Who we
More informationAirport IT Are you ready for the future
Airport IT Are you ready for the future Life was simple Trends Affecting Airports in the next 20 years It s all about me! I can travel the world (virtually) I am the new (middle class) passenger Shifting
More informationTERMINAL DEVELOPMENT PLAN
5.0 TERMINAL DEVELOPMENT PLAN 5.0 TERMINAL DEVELOPMENT PLAN Key points The development plan in the Master Plan includes the expansion of terminal infrastructure, creating integrated terminals for international,
More informationDisruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries
Disruptive technologies and societal trends are changing everyday lives and shaking up competition across all industries 5 years ago Now In 5 years Smartphones share (%) 18,6% 74,6% Total share? Will it
More informationA History of Innovation at London's Gatwick Airport
AVIATION SOLUTIONS CASE STUDY A History of Innovation at London's Gatwick Airport Simon Meyer - Managing Director of Aviation Solutions at Human Recognition Systems Simon.meyer@humanrecognitionsystems.com
More informationFACILITATION PANEL (FALP)
International Civil Aviation Organization WORKING PAPER FALP/10-WP/19 Revised 29/8/18 FACILITATION PANEL (FALP) TENTH MEETING Montréal, 10-13 September 2018 Agenda Item 6: Other matters FACILITATION FOR
More informationThe Transforming Airport
DAY 2 FOUR PATHWAYS The Transforming Airport Distributed Airport Infrastructure Airport infrastructure; Creating greater choice and convenience for passengers is driving the trend for off-airport facilities.
More informationKansas City Aviation Department. Update to Airport Committee Customer Service
Kansas City Aviation Department Update to Airport Committee Customer Service 1 Perspective An estimated 800,000 people participated in the Royals Word Series Parade On average 883,000 airline passengers
More informationBirmingham Airport 2033
Over the next 15 years, we will expand and improve the Airport to maximise our potential as a single runway airport by investing 500 million in new development. Our plans take account of our forecasted
More informationRemote Towers and the Digitalising of Middle Eastern & European ATM Infrastructure
Remote Towers and the Digitalising of Middle Eastern & European ATM Infrastructure Mr Peter Hotham Deputy Executive Director ACI Exchange 2017 Muscat 6 December 2017 MAKING IT HAPPEN The Mission The Aviation
More informationPASSENGER JOURNEY. Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout.
NEXTT JOURNEY Our vision: a seamless, secure and efficient walking pace journey that is highly personalized throughout. 00 THROUGHOUT THE JOURNEY IDENTITY MANAGEMENT Biometrics are used to confirm identity
More informationNew Technologies and Digital Transformation of the Passenger Process in Airport Terminals
RELIABLE BUILDING OPERATION AT AIRPORTS Gateway Gardens at Frankfurt Airport Sept 27-28, 2018 New Technologies and Digital Transformation of the Passenger Process in Airport Terminals Jens Grabeleu Fraport
More informationASDA Session 3: Airport Performance More Punctuality. 11-November-2016 Chris Schneider
ASDA Session 3: Airport Performance More Punctuality 11-November-2016 Chris Schneider Content: ACARE Mobility challenge The aviation environment The punctuality (and predictability) challenge ACARE Mobility
More informationAirport Planning and Terminal Design
Airport Planning and Terminal Design Major Terminal Design Considerations Passenger Terminal Configuration Passenger Terminal Concepts Major Design Considerations 1 Terminal Configuration Centralised processing
More informationFBO Network Germany. FBO Düsseldorf Terminal & Infrastructure Charges
FBO Network Germany FBO Düsseldorf Terminal & Infrastructure Charges Jet Aviation German FBO Network Jet Aviation and Kurz Aviation Service provide a total network solution within Germany. The companies
More informationWHITE PAPER : Transforming the Airport Experience with Wi-Fi
WHITE PAPER : Transforming the Airport Experience with Wi-Fi Transforming the Airport Experience with Wi-Fi In a rapidly evolving digital landscape in which there are significant future rewards, airports
More informationSmart Airport Transforming Passenger Journey and Experience. Ir Alex Kwan Executive Director, Engineering &Technology Hong Kong Airport Authority
Smart Airport Transforming Passenger Journey and Experience Ir Alex Kwan Executive Director, Engineering &Technology Hong Kong Airport Authority 20 Years of Strong Growth 28.6 million 155% 206% 72.9 million
More informationYOTELAIR PARIS, CHARLES DE GAULLE - A SMARTER WAY TO TRAVEL
YOTELAIR PARIS, CHARLES DE GAULLE - A SMARTER WAY TO TRAVEL TECHNOLOGY FOCUSED HOTEL GROUP, YOTEL OPENS ITS NEXT GENERATION YOTELAIR HOTEL AT PARIS, CHARLES DE GAULLE THE ONLY AIRSIDE HOTEL AT TERMINAL
More informationFACILITATION PANEL (FALP)
International Civil Aviation Organization WORKING PAPER 23/3/16 English only FACILITATION PANEL (FALP) NINTH MEETING Montréal, 4-7 April 2016 Agenda Item 3: Amendments to Annex 9 AIRPORT TRAFFIC FLOW ARRANGEMENTS
More informationConnected Airports and Airline Baggage
Connected Airports and Airline Baggage Team: GE, Oracle, M2Mi, Infosys & Altoros Shyam Nath, GE, Director IoT Sudip Majumder, Snr Dir Things Expo Nov 2, 2016 @ShyamVaran 23.1 million Checked bags. Mishandled
More informationSITA. Emerging Technologies in the Air Transport Industry
ASIA-PACIFIC TELECOMMUNITY 15th APT Policy and Regulatory Forum (PRF-15)) 3-5 August 2015, Singapore Document PRF-15/INP-34 3 August2015 SITA Emerging Technologies in the Air Transport Industry Contact
More informationNSW GOVERNMENT RESPONSE TO THE VISITOR ECONOMY TASKFORCE REPORT
NSW GOVERNMENT RESPONSE TO THE VISITOR ECONOMY TASKFORCE REPORT 07-01-12 Overview The Visitor Economy Taskforce was established by the NSW Government as a commitment to develop a strategy to double overnight
More informationAIRPORT OF THE FUTURE
AIRPORT OF THE FUTURE Airport of the Future Which airport is ready for the future? IATA has launched a new activity, working with industry partners, to help define the way of the future for airports. There
More informationARE AIRLINES READY TO CONNECT WITH TRAVELERS?
ARE AIRLINES READY TO CONNECT WITH TRAVELERS? Nigel Pickford Director, Market Insight, SITA ARE AIRLINES READY TO... Tailor my trip? Ease my anxiety? Keep me posted? READY TO...TAILOR MY TRIP? Shopping
More informationDestination Orkney. The Orkney Tourism Strategy Summary
Destination Orkney The Orkney Tourism Strategy Summary Introduction Adopted by Destination Orkney (formerly Orkney s Area Tourism Partnership), the strategy rocket is a one-page summary of the strategy
More informationGSP TERMINAL IMPROVEMENT PROGRAM PRESS KIT
About GSP MISSION STATEMENT At Greenville-Spartanburg International Airport (GSP), we begin each day fully committed to finding new ways to achieve our mission to provide the citizens of Upstate South
More informationFrankfurt Airport Preparing for the Future!
SESSION 3. Aviation Demand & Capacity Expansion Frankfurt Airport Preparing for the Future! Pierre Dominique PRUEMM Senior Executive Vice President, Incheon, September 6, 2017 Frankfurt Airport Preparing
More informationINDONESIA AIRPORTS APPLICATION
INDONESIA AIRPORTS APPLICATION INDONESIA AIRPORTS APPLICATION OUTLINE 1 Angkasa Pura II at a Glance 2 Smart Airport 3 Customer Experience for Digital Journey 4 Indonesia Airports Apps 1 Angkasa Pura II
More informationThese fee changes have been established in order to establish base fee recoveries for expanding infrastructure and ongoing annual maintenance.
November 1, 2016 Attention: Airport Operators/Tenants/Stakeholders RE: Final Rates and Fees Changes Effective January 1, 2017 We have now concluded the consultation process with the Airline Consultative
More information30/April/2018 Whitepaper V1.1. Made by Mile Corporation.
30/April/2018 Made by Mile Corporation www.mileico.com Contents 1. Abstract 2. What is Mile? 3. AirMile Project - Mile Real-time - Mile Leftover - Business Mile - Mile Tracking - Check-in Free Zone - Travel
More informationCVG Overview Connect with CVG March 29, 2017
CVG Overview Connect with CVG March 29, 2017 Launching Point Strategic Plan CVG Launching Point Strategies for 2016 and Beyond Vision: Make travel through CVG and unforgettably positive experience Mission:
More informationBeijing Global Friend Airports Roundtable Cooperative Initiatives
Beijing Global Friend Airports Roundtable Cooperative Initiatives Beijing Global Friend Airports Roundtable Cooperative Initiatives 2 On the principle of voluntariness and reciprocity Utilizing each other
More informationENABLING GREENER FLIGHT TRAJECTORIES. David Bowen Chief of ATM SESAR JU
ENABLING GREENER FLIGHT TRAJECTORIES David Bowen Chief of ATM SESAR JU 24 November 2016 SESAR vision SESAR life cycle To define, develop and deploy the technology that is needed to increase ATM performance
More informationEnhance your arrival services and shape with us the future of Lost & Found
Enhance your arrival services and shape with us the future of Lost & Found Around 20 million bags With today s technologies, productivity can be increased by 50 % while improving passengers / airlines
More informationDISABILITY ACCESS FACILITATION PLAN
DISABILITY ACCESS FACILITATION PLAN Reference No: 9037 MKY Version 10.1 21 November 2017 MACKAY AIRPORT PTY LTD ACN 132 228 534 9037_MKY_DisabilityAccessFacilitationPlanforMackayAirport_V10.1_EffectiveDate_22/11/2018_ReviewDate_22/11/2019
More informationFor the curious. Curio by Hilton EMEA Development Brochure
For the curious. Curio by Hilton EMEA Development Brochure We ve been traveling the world since the 1920s. We ve discovered hotels as unique and interesting as the cities they call home. Hotels you want
More informationNikolaos Papagiannopoulos. Juan Francisco García Lopez
Nikolaos Papagiannopoulos Business Information Systems & Technology, Athens International Airport Juan Francisco García Lopez Innovation and Strategy Manager, Indra Improving Turnaround Management by Increasing
More informationAIRPORT VOLUNTARY COMMITMENT ON AIR PASSENGER SERVICE
AIRPORT VOLUNTARY COMMITMENT ON AIR PASSENGER SERVICE PREAMBLE European airports have developed an Airport Voluntary Commitment on Air Passenger Service following extensive consultation with representatives
More informationBUSINESS INTELLIGENCE Airport Retail Study May 2007
BUSINESS INTELLIGENCE Airport Retail Study May 2007 The pursuit of knowledge Last month Moodie International acquired the assets of acclaimed business intelligence title The Airport Retail Study from its
More informationLufthansa. Private Airport Financing - the Munich exam ple. Dr. Christoph Klingenberg Deutsche Lufthansa AG
Private Airport Financing - the Munich exam ple Deutsche AG Recent Advances in Applied Infrastructure Research TU Berlin Copyright Berlin, October 12 th 2002 Content Generalthoughts about airportinfrastructure
More informationKansas City Aviation Department. August 25, 2015
Kansas City Aviation Department August 25, 2015 KCI History Prior to the 1972 Charles B Wheeler Downtown Airport (MKC) was Kansas City s commercial airport Trans World Airlines (TWA) influenced the planning
More informationCONNECTED AIRPORTS THE INTERNET OF THINGS IS TAKING OFF
CONNECTED AIRPORTS THE INTERNET OF THINGS IS TAKING OFF Why it is time for airports to invest in digital technologies to create smarter and efficient airports PAGE 1 www.lnttechservices.com Table of contents
More informationDIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION
DIGITAL SOLUTIONS AT HELSINKI AIRPORT AND FINAVIA CORPORATION Kari Savolainen, CEO Finavia Corporation 2nd Annual World Aviation Conference, Seoul September 7, 2017 Facts on Finavia 2016 Figures 21 airports
More informationTHE REAL-TIME AIRLINE TAKES FLIGHT
THE REAL-TIME AIRLINE TAKES FLIGHT THE AIRLINE INDUSTRY HAS ALWAYS BEEN CHARACTERIZED BY HIGHLY CYCLICAL DEMAND AND LOW PROFITABILITY, STRONGLY INFLUENCED BY EXTERNAL FACTORS SUCH AS THE FUEL PRICE. In
More informationEnhancing the Passenger Experience for a Growing Number of Elderly Travellers
Enhancing the Passenger Experience for a Growing Number of Elderly Travellers Presentation at the 33 rd meeting of the ACI EUROPE s Facilitation and Customer Services Committee 27 th March 2015, Târgu
More informationAt the Heart of Reinventing Air Travel
At the Heart of Reinventing Air Travel Airline Redux: How IoT is Set to Change Travel as We Know It Enhancing Passenger Experience Through the Travel Lifecycle Hemant Bhatt Abstract In today s fast-paced,
More informationACI-NA Winter and Irregular Operations Management April 23, Rose Agnew
ACI-NA Winter and Irregular Operations Management April 23, 2014 Rose Agnew Agenda IROPS Causes & Effects Overview Actions HUB Airports ACRP Reports Regional Coordination GTAA Expert Panel (Peer Review)
More informationWärtsilä Italia S.p.A. Confindustria Venezia Giulia - Trieste, 28 th February 2018
Wärtsilä Italia S.p.A. Confindustria Venezia Giulia - Trieste, 28 th February 2018 1 THIS IS WÄRTSILÄ A global leader in advanced technologies and complete lifecycle solutions for the marine and energy
More informationPreface. An initiative of:
Preface The following document is the result of a round-table discussion held by European air travel executives at Munich Airport on 11 and 12 July 2017 and organised by Baggage-as-a-Service (BaaS). The
More informationBrisbane Airport Ground Transport Operators Forum Tuesday 25 July, 2pm Brisbane Airport Meeting Room Ground Transport Operators
MEETING MINUTES Event: Date & Time: Venue: Attendees: Brisbane Airport Ground Transport Operators Forum Tuesday 25 July, 2017 @ 2pm Brisbane Airport Meeting Room Ground Transport Operators Agenda Item
More informationHappy passengers. Lower operational costs.
Happy passengers. Lower operational costs. www.scanfly.aero Fast. Easy. Retrofit. Self Bag Drop is key for a fast and efficient passenger handling process. Airports and airlines worldwide acknowledge the
More informationGet your wishes fulfilled. Make the most of your marketing in the Middle East during Ramadan
Get your wishes fulfilled Make the most of your marketing in the Middle East during Ramadan Ramadan Rundown This year, Ramadan will begin on May 15 th eleven days before it did last year (May 26 th ) Ramadan
More informationAIC Series A FEB 2018
AGA ARRIVAL AND DEPARTURE PROCEDURE INTERNATIONAL GENERAL AVIATION AND PRIVATE AIRCRAFTS COSTA RICAN REGISTRATION DANIEL ODUBER QUIRÓS INTERNATIONAL AIRPORT The on purpose of setting in order the aircraft
More information08-JUL Innovation Challenges for Airports of the Future. ASDA Seminar 2013, Toulouse Chris Schneider
08-JUL-2013 Innovation Challenges for Airports of the Future ASDA Seminar 2013, Toulouse Chris Schneider Airports as transport infrastructure and experience providers Airports... are the intermodal transition
More informationINFLIGHT INTERNET ANYWHERE
For today s airlines to deliver a truly rewarding inflight experience, they need a reliable high quality broadband connection with the capacity to service more routes as passenger demands increase. With
More informationAviation Operating Administration/Executive
Administration/Executive To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with
More informationAI in a SMART AIrport
AI in a SMART AIrport Steve Lee CIO & Group SVP(Technology) Changi Airport Group (Singapore) Pte. Ltd. 24 Oct 2017 2017 Changi Airport Group (Singapore) Pte. Ltd. Not to be used, disclosed or reproduced
More informationTampa International Airport Master Plan Update. December 12, 2012
Tampa International Airport Master Plan Update December 12, 2012 1 Prior Presentation Consolidated rental car and people mover Decongest curbsides and roadways Enable rental car growth Gain long term parking
More informationTotal Airport Management Solution DELIVERING THE NEXT GENERATION AIRPORT
Total Airport Management Solution DELIVERING THE NEXT GENERATION AIRPORT Benefits of Total Airport Management Greater end-to-end visibility across landside and airside operations More accurate passenger
More informationBOARDING PASS AIR TRANSPORT INDUSTRY INSIGHTS FLIGHT XS 803 SEAT GATE A32 B21. Terminal 2. In association with
AIR TRANSPORT INDUSTRY INSIGHTS BOARDING PASS FLIGHT XS 803 GATE B21 Terminal 2 SEAT A32 In association with FOREWORD Today almost every passenger expects to manage their travel using a smart device and
More informationCollaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience
Collaboration for best Passenger Experience Check-In of the Future Enhancing the Passenger Experience Presentation at the 23 rd ACI Africa Region Annual Conference 14 th October 2014, Durban by Torsten
More informationHow Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Passenger Experience
How Airlines and Airports Are Working Together to Deliver a Seamlessly Connected Putting you at the heart of online travel since 1997 www.eyefortravel.com More than half the world s airports see IT investment
More informationSimplifying the Business: from e-ticketing to a 2020 vision. To represent, lead and serve the airline industry
Simplifying the Business: from e-ticketing to a 2020 vision To represent, lead and serve the airline industry What will air transport look like in 100 years? 1800 1900 2000 2100 2 Our goal: a profitable
More informationADVANCED AIRPORT OPERATIONS SEPTEMBER HYATT PLACE LONDON HEATHROW
ADVANCED AIRPORT OPERATIONS 2018 25-28 SEPTEMBER HYATT PLACE LONDON HEATHROW DAY I: 25 SEPTEMBER 09:00 Arrival, Coffee, Registrations Welcome Note, Introductions, Ice Breakers, Experience Exchange 09:30
More informationHeathrow Airport Property Rents 2016/17 Consultation Document
Heathrow Airport Property Rents 2016/17 Consultation Document Date: 17 th June 2016 Prepared by: Heathrow Airport Limited Status: Final Page 1 of 13 Contents 1.0 Introduction 2.0 Heathrow Property Rents
More informationSAFETY. Global Safety Network (GSN) Diploma Programme
SAFETY Global Safety Network (GSN) Diploma Programme Global Safety Network (GSN) Diploma Enhancing levels of safety to meet regulatory standards and best operational practice Silver diploma: GSN 1 to GSN
More informationTHE FIRST CHOICE FOR FREQUENT TRAVELERS
THE FIRST CHOICE FOR FREQUENT TRAVELERS One of SAS s strategic priorities is to be the first choice for frequent travelers. We define frequent travelers as individuals who take five or more return flights
More informationOsaka International Airport Terminal Renovation Project Begins
September 2, 2014 Osaka International Airport Terminal Renovation Project Begins Speedy & Smart Urban Advanced Airport ITM New Kansai International Airport Co. Ltd. (NKIAC) announced today the start of
More informationTHE MOST RECOGNISED NAME IN HOSPITALITY
THE MOST RECOGNISED NAME IN HOSPITALITY HILTON TALLINN PARK, ESTONIA HILTON EMEA DEVELOPMENT BROCHURE 1 HILTON AMSTERDAM AIRPORT SCHIPHOL, THE NETHERLANDS BRAND OVERVIEW 2 One of the most recognized names
More informationCurrent and Forecast Demand
Existing Facilities Jacksonville International Airport (JIA) is served by a number of airside and landside facilities. There are two runways that serve the airport in an open V configuration. The Annual
More informationAirport Security. Norman Ashford,H.P.Martin Stanton. Clifton A.Moore, Airport Operation, pp , 1997
Airport Security Norman Ashford,H.P.Martin Stanton. Clifton A.Moore, Airport Operation, pp243-265, 1997 1 Introduction Structure Responsibility Outline Airside Security Procedures Landside Security Procedures-Passenger
More informationTransforming Passenger Processing
Transforming Passenger Processing Through Self Service Sam Munda Sales Director, Sub-Sahara Africa ACI AFRICA ABUJA 17 Sep 2010 Agenda Market Overview SITA Self Service Portfolio Conclusions What is the
More informationDigitalization of airports
Digitalization of airports Experience and learnings from a European perspective Dr. Martin Streichfuss Head of Transportation Competence Center, Roland Berger Shanghai, 13th October 2016 Introduction The
More information-1- Company Presentation Flughafen Wien AG Results 2007
-1- Company Presentation Flughafen Wien AG Results 2007 March 2008 -2- Content 1. Highlights 2007 2. Financial Results 2007 and Investments 3. Results by Segment 4. Traffic Results 5. Strategy 6. International
More informationEmerging Technologies at Airports
Emerging Technologies at Airports Kristin Shaw - Moderator SITA Kristin.Shaw@SITA.aero September 15, 2010 Kristin Shaw - Moderator Kristin Shaw is the Marketing Manager, North America for SITA, based in
More informationB GEORGIA INFRASTRUCTURE REPORT CARD AVIATION RECOMMENDATIONS DEFINITION OF THE ISSUE. Plan and Fund for the Future:
2014 GEORGIA INFRASTRUCTURE REPORT CARD B + RECOMMENDATIONS Plan and Fund for the Future: While the system continues to enjoy excess capacity and increased accessibility it still needs continued focus
More informationKERRIE MATHER MANAGING DIRECTOR AND CHIEF EXECUTIVE OFFICER. Macquarie Conference 4 MAY 2016
KERRIE MATHER MANAGING DIRECTOR AND CHIEF EXECUTIVE OFFICER Macquarie Conference 4 MAY 2016 Disclaimer General securities warning This presentation has been prepared by Sydney Airport Limited (ACN 165
More informationGANP 2019/ASBUs. Olga de Frutos. Marrakesh/10 th December Technical Officer Air Navigation
GANP 2019/ASBUs Olga de Frutos Technical Officer Air Navigation Marrakesh/10 th December 2018 Agenda Background information GANP 2019 Global Strategic level Global Technical level BBB and ASBU framework
More informationaerogate Directory of Services and Prices 2018 Living ideas Connecting lives
aerogate Directory of Services and Prices 2018 Living ideas Connecting lives Passenger Handling & Flight Ops Effective from 1st January 2018 Contents Page Contact Details 2 1. Passenger Handling and Operations
More informationWe have attached a summary and the final revised changes and a new rates and fees schedule as posted to our website (www.yqr.ca).
April 1, 2018 Attention: Airport Operators/Tenants/Stakeholders RE: Final Rates and Fees Changes We have now concluded the consultation process with the Airline Consultative Committee (ACC); as a result
More informationENVISIONING AUSTIN s Airport of the Future
ENVISIONING AUSTIN s Airport of the Future ABIA 2040 Master Plan Public Workshop #1 October 12, 2017 WHAT IS THE PURPOSE OF TODAY S WORKSHOP? Educate & Inform Solicit Input Answer Questions 2 WHAT IS A
More informationVideo Solutions in Hospitality and Leisure
Video Solutions in Hospitality and Leisure Keep your guests coming back with the latest in-room entertainment, services and multi-device support IP video and digital signage enhance the unique services
More informationAirport Security and Biometrics
2 nd Symposium on ICAO-Standard MRTDs, Biometrics and Security Airport Security and Biometrics Yemmi Agbebi, MBA Group Director for Innovation Manchester Airports Group, UK MRTD Symposium ICAO Headquarters,
More informationMEET AND GREET AFTER ACTION REPORT
MEET AND GREET AFTER ACTION REPORT Table of Contents 1. Overview... 3 1.1. Functional Goal... 3... 3... 3 1.2. Summary of Activity... 3... 3... 4 1.3. Dates of Operation... 4... 4... 5 2. Structure...
More informationCOMMISSION REGULATION (EU) No 255/2010 of 25 March 2010 laying down common rules on air traffic flow management
L 80/10 Official Journal of the European Union 26.3.2010 COMMISSION REGULATION (EU) No 255/2010 of 25 March 2010 laying down common rules on air traffic flow management (Text with EEA relevance) THE EUROPEAN
More informationFrom AIS To AIM. Agenda. Agenda. Jack Hsu Mark Varellas
Agenda Agenda From AIS To AIM 1. Introduction to MDA 2. What is AIS to AIM? 3. FAA Approach to AIM 4. AIM Transition Planning 5. ext Steps 1. Introduction to MDA 2. What is AIS to AIM? 3. FAA Approach
More informationBremerton National Airport Airport Master Plan Project Update February 12, 2013
Bremerton National Airport Airport Master Plan Project Update February 12, 2013 Project Team Century West Engineering Northwest firm founded in 1969 500+ airport projects completed throughout the Pacific
More informationJeppesen Total Navigation Solution
Jeppesen Total Navigation Solution Executive summary Do more with less. It s a challenge we all face, and it s the reality of military operations. Jeppesen s Total Navigation Solution (TNS) gives you enterprise,
More informationA view on the organisation of Military Oversight over foreign companies
MILITARY AIRWORTHINESS CONFERENCE A view on the organisation of Military Oversight over foreign companies MGen Rafael Martins, NAA Head of Office Lisbon, 5 th October 2016 Purpose Describe the strategic
More informationArena C1 Vers des nouveaux horizons avec le nouveau modèle commercial de MSC Cruises
Classification, First name & surname, Organization, Filename_Version dd/mm/y yyy Arena C1 Vers des nouveaux horizons avec le nouveau modèle commercial de MSC Cruises 1 Luca Pronzati Chief Strategic Development
More informationEvolution of passenger reservation: PSS OF NEW GENERATION
Evolution of passenger reservation: PSS OF NEW GENERATION AGENDA 1 Sirena-Travel: facts and figures 2 Leonardo PSS 3 Wide range of solutions: facts and figures DCS Astra Loyalty E-Commerce (B2C/B2B) RMS
More informationSTANSTED AIRPORT LIMITED REGULATORY ACCOUNTS PERFORMANCE REPORT FOR THE YEAR ENDED 31 MARCH Financial Review...1. Performance Report...
PERFORMANCE REPORT CONTENTS Page Financial Review...1 Performance Report...3 Notes to the Performance Report...4 Stansted Regulatory Accounts PERFORMANCE REPORT Financial Review General overview Stansted
More informationAIRPORT RATES AND CHARGES October 1, 2016 to September 30, 2017 SIGNATORY AIRLINE CHARGES
AIRPORT RATES AND CHARGES October 1, 2016 to September 30, 2017 SIGNATORY AIRLINE CHARGES Landing Fees - per 1,000 lbs. of Maximum Gross Landed Weight Terminal Rental Rate - includes ATO, BSO, ticket counters,
More informationChapter 5 Airport Development Alternatives
Chapter 5 Airport Development Alternatives Introduction CHAPTER 5 AIRPORT DEVELOPMENT ALTERNATIVES JUNE 2013-1 Evaluation Process No-Action Alternative CHAPTER 5 AIRPORT DEVELOPMENT ALTERNATIVES JUNE 2013-2
More informationFEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN
FEDERATION SQUARE MELBOURNE, AUSTRALIA CORPORATE PLAN 201619 MELBOURNE S INSPIRATIONAL PUBLIC PLACE Federation Square is Melbourne s heartbeat, an inspirational precinct which concentrates community, cultural
More informationDocument prepared by MnDOT Office of Aeronautics and HNTB Corporation. MINNESOTA GO STATE AVIATION SYSTEM PLAN
LAST UPDATE JULY 2013 Acknowledgements The preparation of this document was financed in part by a grant from the Federal Aviation Administration (Project No: 3-27-0000-07-10), with the financial support
More informationAPPENDIX 1: DEFINITIONS - HEATHROW ICT INFRASTRUCTURE
APPENDIX 1: DEFINITIONS - HEATHROW ICT INFRASTRUCTURE 1 INTRODUCTION The purpose of this Appendix 1 is to clarify terms used in the core documents related to HAL s Common (CI) Policy (the Policy ). The
More informationBusiness Aviation: Operations and Service Quality by Provider Organisations. Macao, September Captain Scott Macpherson
Business Aviation: Operations and Service Quality by Provider Organisations Macao, September 2013 Captain Scott Macpherson Business Aviation: Operations and Service Quality by Provider Organizations Today
More informationExpediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013
Expediting the Customer Travel Experience IAAE FOAM CONFERENCE 14 MAY 2013 Air New Zealand - Self Service Check-in Qantas - Q-card & Q Bag Tag RFID enabled Frequent Flyer Card Q-card RFID enabled Permanent
More informationAviation is our core expertise
Lufthansa Consulting is a leading aviation consultancy 9.. dedicated.. regional representatives throughout the world 40 successful years in aviation Headquarters in Frankfurt, Germany Dr. Andreas Jahnke
More information