Review Report Briefings

Transcription

1 Welcome to the Review Report Briefings April 2014

2 Challenging winter

3 The Report

4 What our partners are saying Unifor puts health and safety for all airport workers and travelling customers first. We are pleased to see that a review has taken place and moving forward this review will benefit all aspects and sectors of the airport and Local 2002 members. Ata Ugursoy, District Chair 333, Local 2002 Unifor Toronto Pearson is Air Canada s largest hub and key to the airline s future growth and success. We look forward to working collaboratively with the GTAA and all of Toronto Pearson s service providers to implement the actions identified in this report. Nick Careen, Vice President Airports, Call Centres and Customer Relations, Air Canada WestJet welcomes the GTAA s report. Working with the GTAA and Toronto Pearson s stakeholders to implement these action items will help to improve the airport s operations, communications and customer service during unusual weather. Fred Cleveland, Executive Vice President, Operations, WestJet

5 What s in the Report Prevent or mitigate impacts of a disruption Require plans and tools to better communicate to the media, passengers and employees Address needs of passengers when disruptions occur

6 Recommendations - Operations Operations Recommendations Recommendation 1: Revise and test the GTAA s Irregular Operations Plan Recommendation 2: Establish clear early warning criteria and define joint escalation levels and procedures within the GTAA and among key airport service providers Recommendation 3: Expand and better equip the Emergency Operations Centre to allow for improved coordination of airport service providers Recommendation 4: Secure additional equipment for extreme winter weather operations to improve the resilience of the airport to weather Recommendation 5: Proactively deploy warming stations to protect ground support crews during extreme cold

7 Recommendations - Operations Operations Recommendations Recommendation 6: Establish a joint traffic management team Recommendation 7: Improve the GTAA s Apron Snow and Ice Removal Plan Recommendation 8: Develop, implement and test an arrival baggage Irregular Operations Plan and identify baggage system and handling escalation criteria

8 Recommendations - Operations Communications Recommendations Recommendation 9: Improve GTAA internal communication. Improve communication protocols with airlines and other airport service providers to enable a clear, consistent and accurate flow of information among service providers Recommendation 10: Create a passenger facing app and enhance joint protocols and develop the necessary processes and other tools for irregular operations communications to passengers, media and Toronto Pearson employees to enable timely and effective communication

9 Recommendations - Operations Passenger wellbeing recommendations Recommendation 11: Develop and publish GTAA guidelines for responding to the needs of passengers during irregular operations Recommendation 12: Establish an irregular operations landing page which becomes the dominant page during a service disruption and improve Toronto Pearson s WiFi capacity and cellular capacity

10 Thank you for attending Review Report Briefings April 2014