CERTIFICATE IN TRAVEL AGENCY OPERATIONS (CTAO) Term-End Examination December, 2009 BTOI-009 : FUNDAMENTALS OF TRAVEL AGENCY

Transcription

1 CERTIFICATE IN TRAVEL AGENCY OPERATIONS (CTAO) I BTOI-009 I 00 CY) O O Term-End Examination December, 2009 BTOI-009 : FUNDAMENTALS OF TRAVEL AGENCY Time : 2 hours Maximum Marks : 60 Note : (i) No. of questions - 10 (ii) All questions must be attempted. Briefly discuss the role of Thomas Cook, American 5 Express and Cox and Kings in the development of organized travel industry over the years. There are various changes taking place in Travel 5 Agency environment, challenging the current role of a Travel Agent. Considering this briefly discuss the scope of work of a Travel Agency. List out and briefly explain various operations as 5 performed by Travel Agency. What is E-Ticket? List down various benefits of 5 using E-Tickets instead of Paper Tickets. BTOI P.T.O.

2 What are Packaged Tours? List out and briefly 5 explain different types of Tour Operators. What is the need for Government approval for a 5 Travel Agency? List out various requirements for approval. 7. Fill in the blanks : 10x1=10 Thomas Cook's first excursion took place in the year Once the advance money is deposited by the customer, Travel Agent makes travel arrangements and issue travel to the customer along with other documents. Four coupons contained by paper ticket are and coupons. To cover expenses on a foreign land what must be advised to the travellers to take tour would include services of a qualified tour manager. Day wise plan of a tour is also known as a tour BTOI-009 2

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4 An is a person who facilitates the tourists and make sure that the entire tour program takes place as per an itinerary. CIP stands for agencies are intended chiefly to serve the needs of industrial and commercial enterprises. A Travel Agency in order to sell airline tickets worldwide, need to get an accreditation from 8. Select the correct option : 5x1=5 (a) Which of the following enables Travel Agent to keep and issue the International Airline Stock? (b) IATA Accreditation MOT Recognition TAAI Membership (iv) IATO Membership Who can be termed as the Father of Organised and Package Tour Industry? Cox and Kings Thomas Cook Kuoin (iv) American Express BTOI t-

5 An unique alpha numeric booking reference through which passenger can access their booking details at any time is known as : (i) SOTO (ii) PNR (iii) ABC (iv) SITA Which of the following is not a function of Travel Agency? Arranging Air Tickets. Hotel Bookings Buying in bulk from service providers Arranging Transport (e) Tailor - Made Package tours indicates : Tours are already published to choose from. Fresh tours designed as per customer's requirements. Complimentary clothing provided during the tour. Tailor facility provided during the tour program. 9. Explain following abbreviations : TAC BSP PTA TAAI (e) GDS BTOI x1=5 P.T.O.

6 10. State the True or False : 10x1=10 MCO is issued to -cover money for miscellaneous services, in addition to the cost of International Air Tickets. OAG guides are used by Travel Agents to check hotel occupancy status worldwide. Personal shopping expenses of certain type is also covered in Travel Insurance Cover. Travel insurance claims can be made any time after the event has occurred. On-line Travel Portals has offered the volume of Retail Travel Organizers all over the world. CRS is an on-line worldwide reservation system for airlines, hotels etc. IATA recognizes only the Travel Agents and not individuals. GIT refers to Group Travel. (i) GSA is an agent representing a particular service supplier in a particular region. 0) Term "MICE" is associated with airline industry. - o 0 o - BTOI-009 5