Afternoon Sessions Track: Pre-conference activities

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2 Sunday, 21 May 2017 Afternoon Sessions Track: Pre-conference activities 15:00-17:00 ONE STANDARD IS WORTH A THOUSAND COMMITTEE MEETINGS Latest changes in AHM, IGOM, ISAGO and other IATA standards related to the Ground Operations. Mr William Bender, GSE Program Manager, GSEE Chairman, Air Canada Mr Christian Bergfelder, Director Network Airside Europe, AGSA Chairman, DHL Express / DHL Air Ltd Mr Massimo Cicetti, Manager Ground Operation Standards, IATA Mr John Degiovanni, Managing Director-QA, Regulatory and Safety, ASG Chairman, United Airlines Mr Graeme Dewdney, Manager Global Airside & Standards, DHL Mr Zhi Yong Liao, Manager, Cargo Business Process and Standards, IATA Andre Majeres, Manager, Cargo & Mail Operations & Standards, IATA Mrs Monika Mejstrikova, Head of Ground Operations Audits, IATA Social Events 17:30-19:00 WELCOME COCKTAIL If you wish to attend, please select the corresponding option in your registration. For assistance please contact iataighc@worldtek.com. Lotus Suite 7 ZENS Monday, 22 May 2017 Morning Sessions Track: Business, Engagement and Development 09:00-09:15 OFFICIAL IGHC 2017 OPENING Conference opening followed by cultural program. IATA competition guideline Mr John Bailey, Managing Director, Ketchum Singapore 09:15-10:00 OPENING REMARKS FROM IATA AND WELCOME FROM HOSTS Mr Nick Careen, Senior Vice President, Airport, Passenger, Cargo and Security, IATA Mr Sirote Duangratana, General Manager of Suvarnabhumi Airport, Airports of Thailand (AOT) Mr Arkhom Termpittayapaisith, Minister of Transportation 10:00-10:15 EYE ON THE FUTURE Keynote on business development, coping with ever-changing customer needs, market fluctuations and safety challenges, as well as continuous development on people investment and retention. Page 2/7

3 10:15-10:30 ECONOMIC STATE OF THE AIRLINE INDUSTRY Industry economic outlook, what we can expect to happen in our industry during the next few years. Mr Conrad Clifford, Regional Vice President, Asia-Pacific, IATA 10:30-11:00 NETWORKING BREAK 11:00-11:30 UNDER ASIAN SKIES Available Seats in Asia have grown by 7% since The Asian market is booming and this will continue long-term. What business development, challenges and opportunities are airlines and handlers facing in this region? Mr David Walker, CEO, Jardine Aviation Services Group 11:30-12:00 IGHC INNOVATOR Introduction of candidates for the IGHC Innovator Award. 12:00-13:00 HAVING THEM STAY The attrition of employees is a headache. How our industry deals with the need for continuous recruitment, high staff turnover rates and shortages of staff. Sponsored by: Airport Service Association (ASA) - IATA Industry Partner Mr Jon Conway, Director General, Airport Services Association (ASA) 13:00-13:15 RISING STARS Using new technologies and virtual reality simulations of airside driving to help strengthen airside safety. A study presented by a graduate of Ecole Nationale de l'aviation Civile (ENAC) an IATA Academic Partner. Ms Cathy Hunot, New Graduate in Airport Management, French Civil Aviation University (ENAC) 13:10-13:30 LEARNING EXPERIENCES ARE LIKE JOURNEYS New and efficient ways to train people and retain your human capital. Mr Chris S. Bala, CST, Managing Director, CJ Security Consulting Group (CJSC) Pte Ltd 13:30-14:30 NETWORKING LUNCH Afternoon Sessions Track: Enhanced Operations - Sponsored by Unisys 13:30-14:30 ZAFIRE LUNCH WORKSHOP Sponsored by: Zafire 14:30-15:45 LEARNING EXPERIENCES IN PRACTICE In-depth discussion on how to implement efficient and cost effective training. Mr Dimitrios Sanos, Product Manager Airport & Ground Ops Training, IATA Lotus Suite 7 Lotus Suite 5 Page 3/7

4 14:30-15:45 WINNING BID Hands-on. How to successfully win Ground handling or GSE supply tenders. Mr Ricardo Aitken, Assistant Manager, APCS Consulting, IATA 15:45-16:15 NETWORKING BREAK 16:00-17:30 THERE IS ALWAYS A BETTER WAY TO CONDUCT BUSINESS Addressing GSP pain points when it comes to financial matters such as invoice processing and collection issues. Moderators: Mr Bruno Roussel, Manager Integrated Settlement Onboarding and Standards, IATA Mr Cedric Chretien, Head Clearing House Operations, IATA 16:15-17:30 IT TAKES TWO TO TANGO The next version of the Standard Ground Handling Agreement SGHA will come up at the end of Is there need for change in its next edition? This unique industry contract template is drawn up by both parties, airlines and service providers. This is your opportunity to shape it! Mr Nick Yeadon, CEO, Air Dispatch dnata Mr Nick Yeadon, CEO, Air Dispatch dnata Social Events 17:30-19:00 COCKTAIL IN THE EXHIBITION If you wish to attend, please select the corresponding option in your registration. For assistance please contact iataighc@worldtek.com. Tuesday, 23 May 2017 Morning Sessions Track: Enhanced Operations - Sponsored by Unisys 09:00-09:10 GOOD MORNING Day opening. Mr John Bailey, Managing Director, Ketchum Singapore 09:15-09:30 DRIVING CHANGE How to accelerate the process of implementing change. 09:30-10:30 REALITY CHECK Are we really putting safety first when outsourcing handling services, or is price the key? Mr Robert Rogers, Senior Adviser, ULD CARE 10:30-11:00 NETWORKING BREAK Page 4/7

5 11:00-11:30 WE WOULD NOT MAKE IT WITHOUT YOU! Update on ISAGO New Concept. Mr Max Corsi, Manager Airport Operations & Safety, Air Transat Mrs Monika Mejstrikova, Head of Ground Operations Audits, IATA 11:30-11:45 RISING STARS How to make a service for Passengers with Reduce Mobility (PRM) more efficient. A study presented by a graduate of Ecole Nationale de l'aviation Civile (ENAC) an IATA Academic Partner. Mr Ryan Rodriguez, New Graduate in Airport Operations Engineer, French Civil Aviation University (ENAC) 11:45-12:45 EVERYTHING IS ABOUT PEOPLE The Human Factor is THE special element of everything we do. Sponsored by: Airside Safety Group (ASG) Mrs Nina McGrath, Cathay Pacific Airways Mr Mike Innes, Group Safety Manager - Ground Operations, Cathay Pacific Airways 12:45-13:30 HANDS ON BAGGAGE TRACKING Industry perspective on how to implement Passenger Resolution 753. Mr David Hosford, Manager, Baggage Performance & Strategy, Delta Air Lines 13:30-14:30 NETWORKING LUNCH Afternoon Sessions Track: Enhanced Operations - Sponsored by Unisys 14:30-15:45 MEET THE EXPERT In this dynamic speed-networking Q&A session, you will have the opportunity to learn and discuss topics of interest with the experts face-to-face. Topics of discussion will include IGOM and ICHM Implementation; GSE Enhancements and Apron Automation. 14:30-15:45 IGOM PORTAL From idea inception and prototype to a new industry tool. Thomas Klein, Product Lead, APCS Publications, IATA 15:45-16:15 NETWORKING BREAK 16:15-17:30 ISAGO NEW MODEL What changes it brings to GSPs. Mr Max Corsi, Manager Airport Operations & Safety, Air Transat Mrs Berthe Lawson, Assistant Manager, Global Operational Audits, IATA Mrs Monika Mejstrikova, Head of Ground Operations Audits, IATA Page 5/7

6 16:15-17:30 SPECIAL CARGO LOADING How airlines' Special Cargo operational procedures are implemented and what challenges Handlers experience during handling. Social Events 19:00-22:00 GALA NETWORKING RECEPTION Let's celebrate! Lotus Garden If you wish to attend, please select the corresponding option in your registration. For assistance please contact Wednesday, 24 May 2017 Morning Sessions Track: Innovation, Technology, Sustainability 09:00-09:15 GOOD MORNING Day opening. Mr John Bailey, Managing Director, Ketchum Singapore 09:15-09:30 IF YOU CAN DREAM IT YOU CAN DO IT* Keynote on how industry leaders foster new ideas to sustain business. *[quote from Walt Disney] Mr Van Espahbodi, Co-Founder, COO, Starburst Accelerator 09:30-10:30 DIGITAL TRANFORMATION TO IMPROVE COMPANY EFFICIENCY New communication technology could mean aircraft arrive, be serviced and depart faster Mr Vincent Bouscary, Manager Weight and Balance, Flight Operations Support and Training Standards, STLB1, Airbus Mr Tom Farncombe, enior Manager - Technical Expert Aircraft Engineering, Amadeus Mrs Katrin Gesing, IT Productmanagement Weight & Balance, Lufthansa Mr Karel Tavernier, Technical Director, Rekencentra 10:30-11:00 NETWORKING BREAK 11:00-11:30 IGHC INNOVATOR AWARD - THE FINAL ROUND "And the winner is..." 11:30-12:00 CARGO INNOVATION This session will explore one of the different innovative technologies being looked at in the Innovation Framework and how they can improve air cargo operations. Page 6/7

7 12:00-13:00 IDEAS ARE EASY - IMPLEMENTATION IS HARD Many new technologies are in pipeline and plenty are ready to be implemented. While the airport passenger experience is keeping pace, is the airside development getting behind? How can the industry partner for mutual benefit? Mr Peter Estei, Head of Ground Operations & Airport Safety, Airport Operations, EIJG, Airbus 13:00-13:15 TAKEAWAYS FROM THE IGHC Mr Nick Careen, Senior Vice President, Airport, Passenger, Cargo and Security, IATA 13:15-13:30 CONFERENCE CLOSING See you next year Page 7/7

Morning Sessions Track: Business and Development

Morning Sessions Track: Business and Development Sunday, 22 April 2018 Social Events 17:15-17:30 IGHC MEET AND GREET Informal networking with the IGHC Team and delegates leading into the Welcome Cocktail. 17:30-19:00 WELCOME COCKTAIL If you wish to attend,