Amadeus Airport IT Conference 2018 April 3-5 Venetian Resort & Casino Las Vegas, Nevada Event Agenda

Transcription

1 Amadeus Airport IT Conference 2018 April 3-5 Venetian Resort & Casino Las Vegas, Nevada Event Agenda

2 Tuesday, April 3 (Optional functional training day for North American users) 8:00AM - 9:00AM Breakfast and Registration Opens Operational Systems Passenger Processing Systems Business Systems 9:15AM 2:15PM T3: Functional introduction to Amadeus AODB/Amadeus RMS and new system features This course will consist of a high-level overview of the Amadeus Airport Operational Database and Amadeus Resource Management. Students will gain hands on knowledge in the following areas: operational flight schedules; seasonal flight schedules; user configuration and permissions; reference data setup and configuration; overview of Amadeus RMS functionality; system auditing; real-time RMS management; RMS planning; rule configuration via the rule engine. Instructor: Carmen Nash, Director, Solution Design, Amadeus Instructor: Ryan McConville, Solution Design Engineer, Amadeus 2:30PM 4:45PM T7: Data archival and retrieval, and Crystal reporting This training will teach how to use Crystal Reports 2016 software, however the material covered applies to 2016, 2013 and 2011 versions as well. Also in this workshop, the user will learn to Identify the basic elements of the Crystal Reports interface, and how to modify and enhance a report. Instructor: Carmen Nash, Director, Solution Design, Amadeus Instructor: Enrique Herrera, Manager, Solution Design, Amadeus 9:15AM 10:15AM T4: Amadeus ACUS maintenance and support This session will briefly introduce Amadeus ACUS and its key principles. We will then look into a typical Amadeus ACUS support setup and discuss how the cloud-based hosting of Amadeus ACUS will simplify on-site support processes. Recommended for: Airport IT users Instructor: Ahmed Salem, Implementation Manager, Amadeus 10:30AM 12:00PM T6: CUSS operational maintenance Learn how to deploy, update and troubleshoot applications on the IER kiosk. Instructor: TBD T8: Amadeus LDCS administrator and user training This course will consist of a high-level overview and administrator/user training of the Amadeus Airline Choice Local Departure Control System (LDCS). Instructor: Alex Kiss and John Kiss, Airline Choice 2:30PM 4:45PM T9: Amadeus EASE maintenance and support This session will cover Amadeus EASE maintenance tasks: peripheral cleaning, airline image maintenance (local and remote), and server process monitoring. We will also conduct a deep dive into trouble shooting common issues. Recommended for: Airport IT users Instructor: Don Casey, Senior Manager, Product Delivery, Amadeus 9:15AM 12:00AM T1: Using the new and improved file loader in Amadeus PROPworks Some exciting new features were added to File Loader over the last year. Come and learn how to benefit from these improvements and make your day-to-day data entry less cumbersome. Recommended for: Functional users Instructor: Liz Davidson, Manager - Business Systems Support, Amadeus 9:15AM 4:45PM T2: Install, patch, and maintain Amadeus PROPworks The Amadeus PROPworks platform is ever evolving. Installing, patching, maintaining and troubleshooting Amadeus PROPworks keeps getting easier as technologies improve. Come learn how to implement and support the latest Amadeus PROPworks technology stack so you can be in a better position to support your internal users. Recommended for: Technical users Instructor: Brendan Woods, Implementation Consultant, Amadeus 1:15PM 4:45 PM T5: Aviation statistics training Aviation statistics has been a key component of Amadeus PROPworks from early on. If you are new to Amadeus PROPworks, come and learn how Aviation Statistics can help your organization create a single source of truth for reporting and billing on operational measurements. If you are a veteran user of Aviation Statistics, come refresh your knowledge and learn about the new features that make using Aviation Statistics better. Recommended for: Finance users Instructor: Liz Davidson, Manager - Business Systems Support, Amadeus First Break: 10:15AM - 10:30AM Third Break: 3:30PM - 3:45PM 2 Welcome Reception & Entertainment

3 Wednesday, April 4 Opening Sessions for All Delegates 8:00AM - 9:00AM Breakfast and Registration Opens 9:00AM 9:15AM Agenda introduction and preliminary conference announcements Brad McAllister, Marketing Manager, Amadeus Airport IT Americas 9:15AM 10:00AM Welcome address and opening remarks Amadeus State of the industry update and audience Q&A. John Jarrell, Head of Airport IT, Amadeus Betros Wakim, President, Amadeus Airport IT Americas 10:15AM 11:15PM Panel session Strengthening the airport value proposition: using technology to build value for airports and airlines This session will offer a panel discussion on a whitepaper recently published by Frost & Sullivan and commissioned by Amadeus, which explores the airport and airline relationship, and how technology can play a larger role in that dynamic. The primary objective of the study is to show airports the quantified benefits that modern IT brings to its airline customers as part of its value proposition. By incorporating IT into its value proposition, airports are in a better position to serve their airline partners as well as the ultimate shared customer, the passenger. Alexander Michael, Director of Consulting, Frost & Sullivan John Jarrell, Head of Airport IT, Amadeus Airport speakers TBD Airline speakers TBD 11:15AM 12:00PM General session New Experience In Travel Technologies (NEXTT) A joint presentation by IATA and ACI-NA/World on the NEXTT initiative. NEXTT aims to develop a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework. Key industry areas include: off-airport activities; advanced passenger processing technology; and interactive decision-making. First Break: 10:00AM - 10:15AM Nick Careen, International Air Transport Association ACI World speaker TBD 3

4 Wednesday, April 4 Breakout Sessions Operational Systems Passenger Processing Systems Business Systems O1: Amadeus AODB/Amadeus RMS new features An overview of the new features and functionality for Americas users of Amadeus AODB/Amadeus RMS operational systems. Carmen Nash, Director, Solution Design, Amadeus O2: Innovation for ground handlers Presentation of different initiatives seen in the ground handling market and other additional ideas for ground handlers to create new business models and generate additional revenues. Recommended for: Ground handler delegates Speakers TBD O3: Case study Optimizing ground handling operations Description coming soon. Recommended for: Ground handler delegates Speakers TBD P1: Amadeus Airport Common Use Service (ACUS) Join us for an engaging presentation on the Amadeus Airport Common Use Service (ACUS), which leverages cloud technology to deliver application virtualisation. Amadeus ACUS brings greater business agility, operational resilience, scalability and flexibility to make passenger processing more efficient than ever before. Stephan Hirmer, Head of Product Management PPS, Amadeus, P2: Case Study - The great LAX T5 terminal swap In May of 2017, Delta Air Lines and Los Angeles International Airport worked with a number of industry vendors, including Amadeus, as well as a number of additional airlines to execute a challenging multi-terminal gate and ticket counter relocation effort. The terminal shuffle involved 21 airlines, and required Delta to operate out of all four terminals for several days. Join us for an interesting presentation and discussion on this project. Betros Wakim, President, Amadeus Airport IT Americas Airport speakers TBD Airline speakers TBD P3: Case study Airport disaster recovery Lessons learned from airports on recovering operational and passenger processing capabilities after extreme weather events. Airport Speakers TBD Moderator: Mark Sapp, Business Development Senior Director, Amadeus John T. Smith, Chief Executive Officer, Turks and Caicos Islands Airports Authority B1: Amadeus PROPworks new features / Amadeus PROPworks user group meeting This year s Amadeus PROPworks User Group meeting will merge with the Amadeus PROPworks New Features session in order to introduce to everyone the most significant improvements to Amadeus PROPworks over the last year. This session will be broadcasted over WebEx. Danny Negron, Senior Product Manager - Business Systems, Amadeus Liz Davidson, Manager - Business Systems Support, Amadeus Brendan Woods, Implementation Consultant, Amadeus, Amadeus B2: Streamlining business DEN using Amadeus PROPworks Come find out how Denver International Airport is using Amadeus PROPworks to redefine and improve their business processes. Moderator: Liz Davidson, Manager - Business Systems Support, Amadeus Tea Schook, Revenue Systems Manager, Denver International Airport Zoe Reyes, Managing Director Financial Services, AvAirPros 2:30PM 3:00PM B3a: HTTPS for Amadeus PROPworks Configure secure communication between your client machines and the Amadeus PROPworks application server. 3:00PM 3:30PM B3b: LDAP authentication in Amadeus PROPworks Enable Amadeus PROPworks user access through LDAP authentication. First Break: 10:30AM - 10:45AM 4 Casino Night Reception B4: Introduction to Amadeus PROPworks dashboards Dashboards are all the rave in today s systems, and Amadeus PROPworks is not exempt from this. Learn how Amadeus is working to jazz up Amadeus PROPworks by embedding Dashboard into the User Experience. Danny Negron, Senior Product Manager Business Systems, Amadeus

5 Thursday, April 5 Breakout Sessions Operational Systems Passenger Processing Systems Business Systems I Business Systems II O4: Ops systems/airport information display roadmap for Americas users This session will focus on operational systems used in the Americas, and a look ahead at future features and functionality. Alex Fajet, Senior Product Manager, Amadeus O5: Future of Amadeus airport operational solutions Join us for a presentation on the vision for the Amadeus operational suite of technology. Holger Mattig, Head of Product Management, Amadeus O6: Airport collaborative decision making (A-CDM) A presentation from an European airport on the benefits of A-CDM, an effort to improve the overall efficiency of airport operations by optimising the use of resources and improving the predictability of events. Johannes Kreutzer, Munich Airport O7: Airports roundtable An open discussion for topics related to airline issues. Moderator: Chris Keller Moderator: Mark Sapp P4: Baggage reconciliation and baggage messaging Amadeus Baggage Reconciliation System is a tool to help airports, airlines and ground handlers reconcile prior to departure. The product features functionality that not only supports improved general day-to-day operations, but it also helps airlines be industry complaint to the published resolutions, including Res753. Patricia Maya, Product Manager Baggage, Amadeus P5: CUSS update This session will provide information on industry challenges related to CUSS kiosk hardware, CUSS software platform, and maintaining CUSS compliance in accordance with DOT regulations. Presenter TBD P6: Future of Amadeus passenger processing solutions Join us as we present the vision for the Amadeus passenger processing suite of technology. Holger Mattig, Head of Product Management, Amadeus P7: Airlines roundtable This session will be an open forum for discussion with airport conference attendees. Moderator: Fred Atarian, Senior Director, Airline Solutions Moderator: Sharon Abate, Director Support, Amadeus B5: New audit trail functionality and use cases The Audit Trail functionality has been completely overhauled. Come learn how the new audit trail functionality works and how to get the most of of this new feature. Brendan Woods, Implementation Consultant, Amadeus B7: Amadeus PROPworks lightning talks Get tips and gain new knowledge on a variety of specific topics within Amadeus PROPworks. B9: Amadeus PROPworks Portal new features A presentation on the latest feature enhancements to the Amadeus PROPworks Portal solution. 9:15AM - 10:30AM B6: Amadeus PROPworks for general aviation Airport operators around the world tend to manage both commercial and general aviation operations. While many airport operators rely on third parties for general aviation, many others handle these operations themselves. Learn how Amadeus is planning to simplify the management of general aviation airports through integrated solutions within the Amadeus platform. Danny Negron, Senior Product Manager Business Systems, Amadeus B8a: Focus session enhancements to workflow Highly anticipated improvements have been incorporated into workflow. From new areas to query to new task functions and delegation of tasks, find out how to benefit from improvements and new features to Amadeus PROPworks Workflow. B8b: Migrating ticklers to workflows The evolution of Amadeus PROPworks Ticklers is now at hand. Workflows in Amadeus PROPworks provide a more robust and comprehensive solution for alerting and notifying users of important dates. Come and learn how to migrate your existing ticklers into actionable workflows and tasks. B10: Introduction to Amadeus PROPworks Manager Managing the Amadeus PROPworks server has never been easier, thanks to the PW Manager. Come and learn how this new tool included with Amadeus PROPworks 8.4 and above makes it easier than ever to patch, troubleshoot and manage the Amadeus PROPworks application server. First Break: 10:30AM - 10:45AM Closing Night Dinner 5