London Waterway Forum October 2016

Transcription

1 London Waterway Forum October 2016

2 Agenda Welcome and update from Jon Guest Forum session with Jeannette Brooks Waterway updates: Peter Walker and HS2 Quietways with Susannah Miller The London Mooring Strategy with Sorwar Ahmed Enforcement update with Simon Cadek Q&A session

3 The Waterway Team Waterway Manager Customer Support Co-ordinator Development & Engagement Manager Customer Operations Manager Volunteer Development Co-ordinator Boating Liaison Manager

4 Development & Engagement Manager

5 Customer Operations Manager

6 Volunteer Development Coordinator

7 Customer Service Coordinator

8 Boating Liaison Manager

9 Waterway Partnership

10 Our focus the Waterways The Waterways will concentrate on customer service and community engagement to be the welcoming and local face of the Trust so they can: Improve customer service being more responsive to our customers needs, expanding our presence through increasing our numbers of volunteer lock keepers and welcome stations Grow community engagement and involvement creating more time to engage with local people and stakeholders, such as increasing the number of community adoptions Grow the number of volunteers - giving more time to support volunteers and develop different ways to encourage participation Working with the waterway partnerships to achieve our shared ambitions, and to deliver the partnerships strategic plans to help widen our network of support, promote local improvements and raise awareness of the Trust

11 Forum discussion

12 Forum April 2106 Forum purpose Acrostic poem How? Can the forum operate What? Needs debate, discussion, decisions Who? Needs to help, support, deliver

13 PURPOSE of the Forum Forum you have said F Feedback For all Facilitation O Opportunity Open Organisation R Review Responsibility Reality U Umbrella United Unique M Meaningful Measurements Make better

14 PURPOSE - of the Forum Table 1 F:acilitate communication O:pen discussion R:eal solutions U:ser input and knowledge M:easuring performance Table 4 F:or O:pen R:eview and U:mbrella for M:aking it better Table 3 / How/customer feedback who will deal with issues, clear responsibility/ lines of communication F:or all users O:pportunity to get views across and raise issues and solve R:adical U:nderstand M:eeting of minds mutual support Table 5 F:eedback to and from users O:rganise events for information to be exchanged R:esponse to feedback U:nderstanding one another s needs M:ake changes accordingly

15 PURPOSE - of the Forum Table 7 Table 8 F:or the public O:pen for everyone R:esourceful U:ser friendly M:agical for kids F:eedback both users & CRT O:verview of what is happening R:eference both feedback and history and relevant U:nresolved issues M:easurements i.e. targets met etc. Table 9 F:uture Facilities, Fun, Freedom O:minous Openness, Overhanging trees R:esources Residential, Reaching others, Reality (position of all) U:nderstanding Unique M:eeting Movement, Moorings, Morality (people) Table 10 F: Future, Fishermen O: Objections, Organisation, Opponents, Obligation R: Responsible, Rightful path U: United, Understanding people's diverse needs M: Maintained, monitoring, motivating, meaningful

16 FORUM themes What? Safety Facilities Experience Navigational Canal & River Trust Development Lighting Security Anti social behaviour Congestion and overcrowding Boater facilities Waste and rubbish Parking Nature History Legacy for children Education Eco-friendly environments Protection of heritage Volunteering Health and welbeing Walking, water sports Dredging Enforcement Electrification of boats Fair sharing of moorings in central London Fairer licencing area not length Provisions for unpowered craft such as suitable portages Customer service Quicker and beter reactions Less admin Influence priorities at London Waterways Team Forum helping to prioritise expenditure Identify infrastructure improvements Planning Consultation Interaction with Local Authorities Relationships between agencies Towpath integrity (development over envionment)

17 FORUM make up Who? All boaters Organisations Voluntary / Youth / Education Canal & River Trust Non-London boaters Council members Local community groups Waterway managers Boat clubs I.W.A. Local police Freight operators (CBOA) Schools Residential groups London Waterway Partnership Mariner owners Mayor s office Friends of groups Trust volunteers Hire boat companies Lee Valley Park Youth clubs / groups Trust Council members Unpowered groups Local councils Students Canoe clubs and rowing clubs. N.G.Bs. = Canal side businesses Planning officers Rowing and water sports groups RYA British rowing Environmental organisations Walking, cycling and rambling groups British canoeing Angling organisations Fishing and angling N.A.B.O National Bargee Travellers Association M.P Local authorities Thornhill garden trust Heritage and history organisations London boaters association Boarder the canal P.L.A. AWCC.

18 FORUM how? Sub groups Feedback at main Forum meetings Forum 4 x times a year Set agenda Meet the managers Organisation chart Issue > feedback More widespread promotion Different locations around London Online Area meetings Surveys Questionaires Internet forum Character areas Canals Q & A Questions in advance

19 Draft structure How? Theme 1 London Waterway Forum Local Forums Mooring Strategy Better relationships group Theme 2 Theme 3 Theme 4

20 Forum Discussion Forum terms of engagement Theme Agenda Discussion Action planning Feedback Pick your subject and join your discussion group Your agenda is from the theme s subjects chosen by the discussion group Work through your agenda Stop Start Continue Share with the forum Next meeting tasks?

21 Feedback 21

22 High Speed 2 and the London Waterway Peter Walker National Infrastructure Services London Waterway Forum 19 October 2016

23 Content HS2 Overview The Trust s position on HS2 The Potential Threat from HS2 and how we are addressing this HS2 in London overview and issues Summary and questions 23

24 HS2 Overview (what you get for 56Bn+!) Phase 1 complete 2026 Parliamentary process at present Royal Assent December 2016 Start on site in 2017 Phase 2a complete 2027 Fradley to Crewe Formal consultation Sept Nov 2016 Phase 2b complete 2033 Crewe to Manchester, Curdworth to Leeds Preferred route to be announced for consultation in Oct 2016

25 The Potential Threat from HS2 Poor quality design Noise Visual impact Headroom & air draft Disruption during construction land acquisition, canal closures Waterways under restoration

26 The Trust s Position on HS2 Our position neutral The decision to promote and build HS2 is a political one We want to get the best deal for the waterways Our neutral stance allows us to work collaboratively with HS2 and other organisations to address our concerns To do this we have established a HS2 Steering Group 26

27 Waterway Sector Engagement Waterway Sector Group 27

28 Wider Engagement Understand issues & concerns Coordinated approach Raise profile Share good practice 28

29 HS2 in London Route Overview

30 HS2 in London Route Overview Viaduct over the canal Tunnel under the canal Tunnel under the canal Heathrow Express Depot beside the canal Tunnel under the canal, station beside the canal

31 Scrubs Lane Area

32 Colne Valley Viaduct - Denham

33 Slough Arm Heathrow Express Depot

34 Slough Arm Heathrow Express Depot

35 Summing up HS2 is coming The Trust is neutral on the political and economic case for HS2 We are working constructively with HS2 to get the best deal for the waterways and have had significant success to date Challenges ahead in London holding HS2 to account Environmental mitigation in the Colne Valley and Slough Arm We can address these if we work together 35

36 High Speed 2 and the London Waterway Any questions?

37 Better Towpaths for Everyone GUC Quietway Paddington to West Drayton London Waterway Forum 19/10/16 Susannah Miller Project Coordinator, Quietways

38 A1 What s driving towpath improvements? Canal & River Trust s London towpaths are more popular and being enjoyed more than ever before. In 2014, we asked people about how towpaths across England & Wales should be improved and received a huge response. Three priorities emerged: better infrastructure (such as improved towpaths and access to them) better signs better behaviours from everyone We re already delivering better signs across all 2,000 miles of towpaths and our Share the Space, Drop Your Pace behaviour campaign is now established nationally as a way to encourage good behaviour and respect for all when enjoying the waterways. 38

39 Slide 38 A1 include Antonia video? Author, 18/10/2016

40 A2 Towpath improvements Paddington to West Drayton We are transforming over 16 miles of towpath between Paddington and West Drayton, working in partnership with Transport for London under the Quietways programme. Building on previous improvements, we will be providing: better quality surfaces wider paths improved access points new signs The work will bring huge benefits to everyone visiting and enjoying West London canals. 39

41 Slide 39 A2 include Antonia video? Author, 18/10/2016

42 40

43 Improvements The work will be undertaken from the end of 2016 through to 2018 in phases, starting between Ladbroke Grove and Old Oak Lane and finishing at West Drayton. Trimming hedges and trees has started along the route to clear the way for surfacing improvements. 41

44 A3 Events on Jena th October Come along to learn more about the proposed improvements and give us your feedback! 42

45 Slide 42 A3 include Antonia video? Author, 18/10/2016

46 London Mooring Strategy : update Oct.2016 Sorwar Ahmed London Forum October 2016

47 I ll be covering. Reminder of aims & themes Progress against themes Emerging initiatives Next steps

48 London Mooring Strategy area

49 Why are we doing this? To improve the experience for boaters and of boating in London

50 Strategy key themes Shortterm visitor moorings Short term premium moorings Winter moorings London Mooring Strategy General towpath moorings Longterm moorings Business boating

51 Short-term visitor moorings Review of visitor mooring occupancy rates

52 Short-term visitor moorings

53 Short-term visitor moorings

54 Short-term visitor moorings Kings Cross (Treaty St.) visitor mooring trial 7 day stay time Double mooring only Using existing moorings Plan being developed for electric bollards Trial Nov April 2017

55 Kings Cross (Treaty St.) visitor mooring moorings

56 Premium moorings Survey demand for bookable moorings Assess options for bookable moorings Piloting some changes to the Rembrandt Gardens pre-bookable moorings Introducing booking fee & online booking Launch in new year

57 Winter moorings 18 sites in London Waterway region New banded pricing scheme Based on quality (rings, services, transport) West Drayton & a Bulls Bridge site deleted Hayes Town & Langley added Run from 1 Nov. to 31 March

58 General towpath moorings Analysis of sightings data Assessment of navigational needs Assessment of facilities provision and gaps Review of mooring opportunities

59 Towpath character survey

60 Towpath character by waterway

61 Mapping of facilities and gaps

62 Long-term moorings Moorings demand survey Who s on London s boats? Assessment of opportunity sites Engagement with partners

63 Next steps Local authority workshop - November Kings Cross visitor mooring - November Options for Islington electric bollards project Analyse long-term mooring demand Launch bookable mooring trial - January

64 Contact us. Sorwar Ahmed Boater Liaison Manager M: Facebook: /SorwarBoatingAhmed Matthew Symonds Strategy & Engagement Manager

65 Enforcement in London

66 Continuous Cruiser Process

67 Continuous Cruiser Process Aim of The Process: To get boaters to use a CC licence for its intended purpose; Give fair access to all boaters to places they want to visit; A CC licence is for navigation around the network, not for living in a particular place/ location / town... To ensure boaters are given the opportunity to remedy any problems with their movement and satisfy the Trust that they can engage in bona fide navigation.

68 Continuous Cruiser Process How it Works Two months before licence renewal is due we will analyse boat movements; Candidates for restrictions are extracted and reviewed manually by a national panel to ensure consistency of restriction decisions; Once a decision is reached we will inform the boater of the outcome. Restriction Categories No restriction (most boats); Six Month Restriction ( some concerns moving needs to improve); Home Mooring Only ( very concerned hardly moved / not moved).

69 Continuous Cruiser Process The Process Considers (amongst other factors): Boat movements over most of the current licence period; Periods of overstaying (and why if you report we will consider this); Overall range covered; Movement of boat (looking for characteristics of bona fide navigation); Mitigating or aggravating factors e.g. approved overstays, breakdowns and enforcement action already taken.

70 Continuous Cruiser Process Process Updates When reviewing 12 month licences for renewal: We aim to analyse 12 months boat movements instead of 10 (where a boat has been owned by the same person); When reviewing restricted licences for renewal: Similarly we will look back over 12 months and not just the 6 months of the restricted licence.

71 Continuous Cruiser Process

72 Continuous Cruiser Process Geographical Spread of Restricted Licences (current only) Area Home Mooring Only 3 Month* 6 Month Grand Total Central/East Lon Nth NW&Mids SE SW Grand Total

73 Continuous Cruiser Process New Licence Holders: Every month we check our records and write to those who have not had previous continuous cruiser licences. From April to September we have sent out around 1, 066 of these letters.

74 Continuous Cruiser Process What else At the point of restriction we attempt contact to ensure boaters understand what is required and to address any issues e.g equality, problems with boat A mid-point reminder is issued to advise boaters of how we think they are doing (i.e keep it up, or you re not doing enough ); We attempt to make contact with boaters to attempt to resolve problems with their movement or further address their understanding of the rules. At the end of a HMR6 restriction we will use a 12 month license if we are satisfied that the boat moves in a bona fide way, or we won t renew at all unless a home mooring is secured.

75 Continuous Cruiser Process Equality Act Reasonable Adjustments & Approved Overstays Where boaters have genuine reasons for not moving or moving in a limited area we may be able to help via an Approved Overstay or Reasonable Adjustment to the requirement to cruise. Approved Overstays granted for reasonable periods of time depending on the situation e.g temporary illness, temporary breakdown. Equality Act Reasonable Adjustment granted on a case by case basis where a characteristic from within the Act prevents boaters from moving in the normal way. Example of an adjustment might be a limited range. We will analyse compliance on the basis of the adjustment rather than the normal movement requirements. PLEASE TALK TO US! IF YOU NEED HELP WE WANT TO PROVIDE IT!

76 Bits n Bobs

77 General Reminders It s really useful if we get an index number and/or picture if customers are complaining about a particular boat. Expired licences in windows don t always mean that a boat is unlicensed and a licence disc that is in date does not always mean the boat is licenced. We know the scale and location of overstaying problems and unlicensed boats. Any CRT employee can and will deal with problems out on the towpath speaking to boaters who are obstructing lock landings etc. Enforcement Data now published online at: Enquiries.London@canalrivertrust.org.uk or Customer Service is the best entry point for your enquiries where you are not already dealing with a named person.

78 The End

79 Q&A