* BOARD OF DIRECTORS * MISSION STATEMENT

Transcription

1

2 * OUR CORE VALUES * MUTUAL RESPECT NM811 IS COMMITTED TO CREATING A SAFE AND SECURE WORKING ENVIRONMENT IN WHICH EVERY EMPLOYEE IS NURTURED WITH THE SPIRIT OF TRUST, TEAMWORK, OPENNESS AND RESPECT. * HONESTY & INTEGRITY WE ARE COMMITTED TO PROMOTING THE HIGHEST STANDARDS OF HONESTY, INTEGRITY, AND LOYALTY IN ALL BUSINESS PRACTICES. * PURSUIT OF EXCELLENCE WE ARE COMMITTED TO CREATING AN ENVIRONMENT WHERE ALL EMPLOYEES PURSUE THE HIGHEST POSSIBLE LEVEL OF QUALITY AND EXCELLENT PERFORMANCE. * PERSONAL ACCOUNTABILITY WE ARE COMMITTED TO THE DEVELOPMENT OF AN ENVIRONMENT WHERE EVERY EMPLOYEE OF NM811 UNDERSTANDS AND ACCEPTS RESPONSIBILITY FOR UPHOLDING AND REINFORCING THESE VALUES. * SOLUTION-ORIENTED WE ARE COMMITTED TO CREATING A SOLUTION BASED ENVIRONMENT WHERE ALL EMPLOYEES THRIVE TO THE HIGHEST POSSIBLE LEVEL OF TRANSFORMATIONAL SOLUTIONS FOR THE BETTERMENT OF THE ORGANIZATION. 2

3 * BOARD OF DIRECTORS * MISSION STATEMENT NEW MEXICO 811 SERVES AS THE STATE'S COMMUNICATION HUB PROMOTING SAFE EXCAVATION AND DAMAGE PREVENTION. TABLE OF CONTENTS 4 LETTER FROM THE BOARD PRESIDENT AND EXECUTIVE DIRECTOR 5 NM811 BOARD OF DIRECTORS 6-7 NM811 STAFF 8-11 NM811 MEMBERSHIP 13 STATEMENT OF FINANCIAL POSITIONS 14 STATEMENT OF FINANCIAL ACTIVITIES MEMBERSHIP STATISTICS FINANCIAL CHARTS PUBLIC AWARENESS PROGRAMS 3

4 FROM THE PRESIDENT OF THE BOARD OF DIRECTORS Dear Members, It has been an exciting and prosperous year for NM811. During our strategic planning session, we set some objectives that will ensure stewardship for our members and stakeholders; promote our culture to recruit talented team members and retain the talented team members we already have; and continue to make NM811 a household name. Our new Executive Director, Domingo Sanchez III, was a huge part in setting these goals and the Board is ecstatic about his future here at NM811. Domingo brings a wealth of experience and has a passion for supporting our vision of Zero Damages in New Mexico. Please be on the lookout for some upcoming changes that we have in the works for We are currently updating all of our policies and procedures, from bylaws and personnel policies to the member handbook. We are also working to simplify the billing procedures at the start of I am also proud to announce that not only did we meet the budget in 2017 and keep it flat for 2018, we were able to pay down the mortgage lowering our long term debt. There are many more great things to come! I have been involved with the NM811 all aspects of what we do; however, bers and membership, the sky is the NM811 and continued involvement in board since I have seen many peaks and valleys in I am proud to say that with our NM811 team, board memlimit. I thank you for all of your continued support of underground safety. Patrick Shaw FROM THE EXECUTIVE DIRECTOR Dear Members: For those of you unfamiliar with the changes that occurred at the One Call Center this past year, I would like to introduce myself. I am Domingo Sánchez III, Executive Director of NM811. I would like to thank the Board of Directors (Board) who, in July 2017, gave me the opportunity to serve not only the Board, but also the membership at large as we work together to provide the necessary information for a safe working environment to all New Mexico residents and businesses that dig, while helping to avoid damage to our members underground utilities. I look forward to continuing my work with the Board as we move forward together to achieve our strategic goals and objectives for 2018 and as we expand our outreach activities in pursuit of our vision of Zero Damages in New Mexico. Many thanks to all those who are able to attend our annual membership meeting as we are excited to share with others the upcoming changes to our membership handbook, rates, our progress on the repayment of our outstanding debt and an overview of NM811 s financial positions and plans for the future. I would also like to acknowledge the hard work and dedication of the New Mexico One-Call Center staff who have contributed so much to the success of NM811 and support our membership. I look forward to working with all of you in years to come. Domingo Sánchez, III Executive Director 4

5 BOARD OF DIRECTORS PRESIDENT PATRICK SHAW REPRESENTING: ASSOCIATE MEMBERS AUI, INC. PO BOX 9825 ALBUQUERQUE, NM (505) X 3015 VICE PRESIDENT LORI K. HARRIS REPRESENTING: WATER/WASTE WATER ENTRANOSA WATER & WASTE WATER 1330 HWY. 333 TIJERAS, NM (505) TREASURER CARLOS ARRAS REPRESENTING: ELECTRIC PNM ELECTRIC SERVICES 4201 EDITH BLVD NE ALBUQUERQUE, NM (505) SECRETARY GARY NELSON REPRESENTING: TELECOMMUNICATIONS CENTURYLINK 4301 BOGAN AVE NE ALBUQUERQUE, NM DIRECTOR ROBERT NORTH REPRESENTING: PIPELINES ENTERPRISE PRODUCTS PO BOX 3255 FARMINGTON, NM (505) DIRECTOR JOEL BERMAN REPRESENTING: GOVERNMENT ALBUQUERQUE BERN. CO. WATER UTILITY AUTHORITY PO BOX 1293 ALBUQUERQUE, NM (505) DIRECTOR GARY ROYBAL REPRESENTING: GAS DISTRIBUTION NEW MEXICO GAS COMPANY PO BOX ALBUQUERQUE, NM (505) (505) ADVISORY DIRECTOR JASON N. MONTOYA PIPELINE SAFETY BUREAU CHIEF, NEW MEXICO PUBLIC REGULATION COMMISSION 1120 PASEO DE PERALTA, ROOM 416 SANTA FE, NM (505)

6 STAFF DOMINGO SANCHEZ III EXECUTIVE DIRECTOR DOMINGO JOINED NM811 IN JULY OF 2017, BRINGING OVER 25 YEARS OF ADMINISTRATIVE AND MANAGEMENT EXPERIENCE TO NM811. HIS GOALS ARE TO REVISE AND UPDATE NM811 OPERATIONAL POLICIES AND PROCEDURES, EXPAND OUTREACH ACTIVITIES AND TO WORK CLOSELY WITH THE BOARD OF DIRECTORS IN THEIR PURSUIT OF OUR STRATEGIC GOALS AND OBJECTIVES FOR LAURA K. HARRISON EXECUTIVE ASSISTANT/ COMMUNITY LIAISON LAURA JOINED NM811 IN APRIL OF 2016 AS EXECUTIVE ASSISTANT AND WAS PROMOTED TO COMMUNITY LIAISON. SHE IS RESPONSIBLE FOR EVENT PLANNING, COMMUNITY OUTREACH AND MARKETING. BEFORE JOINING THE NM811 TEAM SHE WAS THE EXECUTIVE DIRECTOR FOR A SMALL NON-PROFIT AND BRINGS 8 YEARS OF CUSTOMER SERVICE EXPERIENCE WITH HER. JUSTIN HANNEMANN GIS MAPPING PROJECTS MANAGER JUSTIN JOINED NM811 IN DECEMBER OF 2004 AS MAPPING COORDINATOR AND WAS PROMOTED TO GIS/ MAPPING PROJECTS MANAGER. JUSTIN MAINTAINS THE MEMBER-MAPPING DATABASE AND SUPPORTS THE QUALITY MANAGEMENT PROCESS. HE ALSO ASSISTS IN TRAINING NEW OPERATORS. STEPHANIE HARRIS CALL CENTER MANAGER STEPHANIE JOINED NM811 IN JUNE OF 2016, BRINGING OVER 30 YEARS OF CALL CENTER EXPERIENCE TO NM811. SHE HAS HELD MANY ROLES THROUGH THE YEARS; REPRESENTATIVE, SUPERVISOR, MANAGER, TRAINER, HR, AND BUSINESS SUPPORT. HER GOALS ARE TO STREAMLINE THE PROCESSES AND POLICIES, ENSURE THE REPRESENTATIVES HAVE ALL THE TOOLS, RESOURCES, AND KNOWLEDGE TO TAKE CARE OF NM811 CUSTOMERS. CHRISTINE TAUTE FINANCIAL OPERATIONS ASSISTANT 6 CHRISTINE JOINED NM811 IN JANUARY 2013, AND WAS PROMOTED TO A FINANCIAL ASSISTANT POSITION. SHE HAS HER CAREER DIPLOMA IN ADMINISTRATIVE ASSISTANCE FROM PENN FOSTER. CHRISTINE SUPPORTS THE DAY-TO-DAY FINANCIAL ACTIVITIES WITHIN THE FINANCE SECTION, PROVIDES MEMBERSHIP SERVICES, AND SUPPORTS THE MANAGEMENT STAFF WITH MULTIPLE ADMINISTRATIVE ASSISTANCE TASKS.

7 STAFF JULIA CASTLE LEAD CUSTOMER SERVICE REPRESENTATIVE JULIA JOINED NM811 IN OCTOBER OF 2011 AS A CUSTOMER SERVICE REPRESENTATIVE AND WAS PROMOTED TO LEAD REPRESENTATIVE IN SHE HAS A BACHELOR S DEGREE IN CRIMINAL JUSTICE AND ADMINISTRATION, AND HAS A BACKGROUND IN CUSTOMER SERVICE AND QUALITY ASSURANCE. JULIA IS RESPONSIBLE FOR TRAINING AND SUPERVISING THE CUSTOMER SERVICE REPRESENTATIVES, AS WELL AS SUPPORTING THE CALL CENTER MANAGER AND OTHER MANAGERIAL STAFF MEMBERS AS NEEDED. CUSTOMER SERVICE REPRESENTATIVES OUR CUSTOMER SERVICE REPRESENTATIVE'S (CSRS) ARE THE HEART OF THE OPERATION. THEY ARE THE INDIVIDUALS THAT PROVIDE THE CALL CENTER SERVICES NEEDED FOR "TICKET" REQUESTS AT NM811. WHEN YOU CALL NM811 DURING NORMAL BUSINESS HOURS, THEIRS ARE THE VOICES AT THE OTHER END OF THE LINE. NM811 IS FORTUNATE TO HAVE SUCH A DYNAMIC AND LOYAL TEAM. THEY ARE THE CENTER HUB THAT KEEPS RESIDENTS, UNDERGROUND FACILITY OWNERS AND EXCAVATORS SAFE! 7

8 Members Customer Type 2017 Dues Members Customer Type 2017 Dues CenturyLink Local Network COMM $270, New Mexico Gas Co GDIS $247, Comcast CMSNM COMM $185, PNM Electric Services ELEC $157, Albuquerque/ Bernalillo County WUA GOV $83, El Paso Electric Company ELEC $63, Enterprise Field Services PIPE $58, Windstream COMM COMM $52, Plains PIPE, L. P. PIPE $50, DCP Midstream PIPE $48, Zia Natural Gas Co. GDIS $33, XCEL Energy ELEC $32, Holly Energy Partners, L.P. PIPE $31, City of Santa Fe Public Utilities Dept. GOV $29, Cable One - Rio Rancho COMM $28, City of Rio Rancho GOV $28, Williams Field Serivces PIPE $25, City of Albuquerque/ Traffic Engineering GOV $25, MCI TeleCOMM Corp. COMM $24, Bernalillo County Public Works COMM $24, City of Carlsbad GOV $23, Plateau TeleCOMM COMM $22, XTO Energy, Inc. ELEC $21, Penasco Valley Telephone Co-op, Inc. COMM $21, Hilcorp - San Juan PIPE $20, City of Las Cruces GOV $20, City of Roswell GOV $17, CenturyLink Communications COMM $17, City of Alamogordo GOV $16, DELAWARE BASIN MIDSTREAM LLC PIPE $15, Rice Operating Company PIPE $14, Baja Broadband COMM $14, El Paso Natural Gas PIPE $13, AT&T COMM $13, City of Santa Fe Traffic/Engineering COMM $12, ENERGY TRANSFER-RGNC PIPE $12, City of Farmington W&W $11, Chevron North American Exploration & Prod PIPE $11, BP America (NA), Inc. PIPE $11, Agave Energy Company PIPE $10, Plains PIPE LP (Alpha Crude Connector) PIPE $10, City of Farmington Electric ELEC $10, Natural Gas PIPE Company PIPE $9, NM DEPT OF TRANSPORTATION TRAFFIC SIGNAL COMM $9, Village of Ruidoso Water Dept. W&W $9, US Cable of Coastal-Texas, L.P. COMM $9, Frontier Field Services, LLC PIPE $9, Centurion PIPE, LP PIPE $9, Transwestern PIPE Co. PIPE $8, Occidental Permian Ltd. PIPE $8, Cable One - Roswell COMM $8, Kit Carson Electric Cooperative ELEC $8, Targa Resources PIPE $7, Linn Operating, Inc. PIPE $7, Concho Resources LLC-Basin PIPE $7, Jemez Mountains Electric Cooperative, Inc ELEC $7, Phillips 66 PIPE LLC PIPE $7, MEMBER LIST Leaco Rural Telephone Cooperative, Inc. COMM $7, Kinder Morgan Cortez P/L PIPE $6, Roosevelt County Electric Cooperative, In ELEC $6, Epcor - Clovis W&W $6, Apache Corporation PIPE $6, EMW Gas Association GDIS $6, Versado Gas Proccessors LLC c/o Targa Mid PIPE $6, Los Alamos County Traffic Division GOV $6, City of Clovis GOV $6, City of Hobbs GOV $6, City of Gallup GOV $6, Oneok NGL PIPE LLC PIPE $6, NORTH CENTRAL NEW MEXICO ECONOMIC DEV. COMM $6, Central New Mexico Electric Cooperative, ELEC $5, Mora-San Miguel Electric Cooperative, Inc ELEC $5, Farmers Electric Cooperative, Inc. ELEC $5, Devon Energy Corporation SE NM PIPE $5, Los Alamos County Utilities Department GOV $5, LUCID ENERGY DELAWARE, LLC PIPE $5, Yucca Telecom COMM $5, Suddenlink COMM COMM $5, EOG Y Resources, Inc. PIPE $5, EOG Resources, Inc. PIPE $5, City of Artesia GOV $5, City of Aztec GOV $5, Cimarex Energy CO-HOBBS PIPE $4, Enterprise Products (Mid-America P/L) PIPE $4, Concho Resources LLC.Shelf PIPE $4, Continental Divide Electric Co-op ELEC $4, NM Department of Transportation GOV $4, Chevron PIPE Company PIPE $4, Targa Midstream SVCS LP PIPE $4, Conterra Broadband Services COMM $4, Logos Operating, LLC:LOGOS-PUMP CANYON PIPE $4, Town of Bernalillo GOV $4, Dona Ana County Water Utilities Dept. W&W $4, DJR Operating, LLC) (Elm Ridge Exploration PIPE $3, Socorro Electric Co-op, Inc. ELEC $3, MESQUITE SWD INC PIPE $3, Chevron MCBU Buckeye PIPE $3, Albuquerque Public Schools GDIS $3, Otero County Electric Coop, Inc. PIPE $3, Level 3 COMM COMM $3, Apache Oil Corporation PIPE $3, Epcor Water - Edgewood W&W $3, Time Warner Cable COMM $3, City of Las Vegas GOV $3, Berrendo CO-OP Water W&W $3, Conoco Phillips - Hobbs PIPE $3, INTREPID POTASH NEW MEXICO, LLC W&W $3, DJR OPERATING, LLC MIDSTREAM PIPE $3, Southland Royalty Company LLC PIPE $3,251.60

9 Members Customer Type 2017 Dues Members Customer Type 2017 Dues Oxy Permian PIPE $3, Sacred Wind COMM COMM $3, Torrance County Road Dept. GOV $3, Western Refining PIPE Company PIPE $3, New Mexico Water Service Co. W&W $3, Moongate Water Co., Inc. W&W $3, Northern Natural Gas Co. PIPE $3, City of Jal W&W $3, ConocoPhillips - Maljamar PIPE $2, CT Field Services PIPE $2, Enervest Operating, LLC PIPE $2, Tularosa Basin Telephone Co. Inc. COMM $2, Dugan Production Corporation PIPE $2, ConocoPhillips Inc. - Buckeye PIPE $2, Western New Mexico Telephone Co COMM $2, Sprint Nextel COMM $2, University of New Mexico COMM $2, Eldorado Area Water & Sanitation W&W $2, City of Bloomfield GOV $2, City of Espanola GOV $2, Village of Los Lunas GOV $2, Western Refining Southwest, Inc. PIPE $2, Santa Fe County Utilities Dept. GOV $2, City of Portales W&W $2, Lower Rio Grande PWWA W&W $2, North Star DWC&MSW Co-op, Inc. W&W $2, CAMINO REAL REGIONAL UTILITY AUTHORITY W&W $2, Entranosa Water & Wastewater Assoc. W&W $2, A.V. Water Co W&W $2, BP America (Devon Energy Corp NW NM) PIPE $2, RKI Exploration & Production, LLC PIPE $2, CenturyLink COMM $2, Town of Silver City GOV $2, Lower Valley Water Users Co-op W&W $2, Columbus Electric Co-op ELEC $2, Town of Taos GOV $2, Village of Angel Fire W&W $2, Mescalero Apache Telecom, Inc. COMM $1, Questar Southern Trail PIPE PIPE $1, Trinity PIPE GP LLC PIPE $1, Dona Ana MDWCA W&W $1, WPX Energy Production, LLC PIPE $1, Carlsbad Irrigation District W&W $1, Lime Rock Resources A.L.P. PIPE $1, Davis Gas Processing Denton Plant PIPE $1, NuStar Logistics Operations, L.P. PIPE $1, DELAWARE G&P, LLC PIPE $1, City of Belen GOV $1, Encana Oil & Gas (USA), Inc. PIPE $1, Raton Natural Gas Company, Inc GDIS $1, City of Eunice GOV $1, Special Energy Corporation PIPE $1, Lake Section Water Company W&W $1, City of Deming GOV $1, Flora Vista Mutual Domestic Water Assoc. W&W $1, Village of Bosque Farms GOV $1, City of Truth or Consequences GOV $1, Central Valley Electric Co-op, Inc. ELEC $1, Merrion Oil & Gas Corp. PIPE $1, City of Lovington W&W $1, City of Socorro GDIS $1, Valley Telecom Group COMM $1, Eastern New Mexico Natural Gas Assn. GDIS $1, City of Grants - Water & Sewer GOV $1, Zayo Group - FNA 360 Networks COMM $1, Sandia Peak Utility Company PIPE $1, Lee Acres Water Users W&W $1, West Hammond DWUCA W&W $1, HILCORP ENERGY COMPANY PIPE $1, Blackbeard Operating - Merit Energy GDIS $1, Baca Valley Telephone Co COMM $1, Blanco Mutual Domestic Water Users Assoc. W&W $1, Sierra Electric Co-op ELEC $1, Chaparral Cablevision COMM $1, Caprock Water Company W&W $1, Gadsden Independent School District W&W $1, New Mexico State University Las Cruces COMM $1, Koch Exploration Company, LLC PIPE $1, La Jicarita Rural Telephone Coop COMM $1, Legacy Reserves, LP PIPE $1, LYBROOK MDWCA, INC W&W $1, Roosevelt County Water Co-op, Inc. W&W $1, Raton Public Service Company ELEC $1, Alamogordo Mun Pub Sch Dist #1 COMM $1, Upper La Plata Water Users Assoc. W&W $1, Raton Waterworks CORWW W&W $1, Matador Production Company MATA PIPE $1, Kinder Morgan Energy Partners PIPE $1, Tri-State Generation and ransmission - F COMM $1, Springer Electric Cooperative, Inc. ELEC $1, Town of Mesilla GOV $1, City of Tucumcari W&W $1, El Valle de Los Ranchos Water & Sanitatio W&W $1, Malaga MDWC & SWA W&W $1, El Paso Natural Gas/Kinder Morgan PIPE $1, TEPPCO - Chaparral P/L PIPE $ Texland Petroleum Inc. PIPE $ Village of Loving W&W $ Las Campanas Water Co-op W&W $ Magellan Midstream Partners PIPE $ Frontier Field Services, LLC (Elkhorn) PIPE $ Los Alamos National Security, LLC GOV $ Village of Logan W&W $ BCG Assets, LLC COMM $ Alto Lakes Water & Sanitation District W&W $ TEPPCO Crude Oil, LP PIPE $ RIM Operating, (Formerly McElvain Oil ) PIPE $ Mewbourne Oil Company PIPE $ Village of Capitan GOV $ City of Ruidoso Downs GOV $ ConocoPhillips - Wingate PIPE PIPE $ Dairy Farmers of America PIPE $ Mosaic Potash Carlsbad Inc. PIPE $ Jicarilla Apache Nation Power Authority NJ $ City of Lordsburg GOV $ Village of Fort Sumner GOV $ Chevron - Dollarhide PIPE $ Cumberland CO-OP Water W&W $ Artesia Rural Water Cooperative W&W $ Anthony Water & Sanitation District W&W $ Gallup McKinley County School District #1 COMM $ City of Elephant Butte W&W $

10 Members Customer Type 2017 Dues Members Customer Type 2017 Dues Robert L Bayless, Producer LLC PIPE $ Town of Edgewood W&W $ Anasazi Trails Water Cooperative W&W $ Vision Resources Inc. Formerly M&M Excav W&W $ CYBER MESA COMPUTER SYSTEMS, INC COMM $ Maralex Resources, Inc. PIPE $ Energy Transfer PIPE $ Dona Ana County - IT Dept COMM $ Fort Sumner Irrigation District GOV $ Southside Mutual Domestic Water Assoc. W&W $ Thompson Engineering & Production Corp. PIPE $ Village of Questa W&W $ Luna Energy, LLC PIPE $ Arenas Valley Water Development Associati W&W $ Village of Hatch GOV $ Valley Water and Sanitation District W&W $ CCI San Juan LLC PIPE $ Town of Tatum W&W $ Bravo PIPE Company (Oxy Perm) PIPE $ Village of Milan GOV $ Kinder Morgan CO2 Company PIPE $ Agua Fria Community Water Association W&W $ Village of Corrales W&W $ Lea County Electric Co-op ELEC $ Running Horse PIPE, LLC PIPE $ Sunlit Hills of Santa Fe W&W $ Town of Estancia GOV $ Crestwood NM PIPE LLC PIPE $ Valley Mutual Domestic Water Association W&W $ DELL TELEPHONE COOPERATIVE INC COMM $ Paa-Ko Communities Sewer Assoc. W&W $ Village of Melrose GOV $ D. J. Simmons Inc. PIPE $ Enterprise Cotton Draw PIPE $ Conoco Phillips-East Vac- Buckeye PIPE $ Village of Cuba Water and Sewer Departmen GOV $ Cottonwood Rural Water Assoc W&W $ BTA Oil Producers, LLC PIPE $ McGowan Working Partners, Inc. PIPE $ Holly Energy Partners - Albuquerque PIPE $ Black Hills Gas Resources, Inc. GDIS $ CBG Water Co. W&W $ OXY USA BRAVO DOME O PIPE $ Holly Energy Partners Roadrunner Pipeli PIPE $ Town of Carrizozo GOV $ Vanguard Permian LLC PIPE $ Leasburg MDWCA W&W $ Garfield MDWCA W&W $ Gregory Rockhouse Ranch, Inc. W&W $ DJR OPERATING, LLC - UPSTREAM PIPE $ Sandia Science and Technology Park COMM $ City of Moriarty W&W $ Mack Energy Corporation PIPE $ Town of Red River W&W $ Llaves PIPE LTD PIPE $ Red Willow Production Co PIPE $ Picacho MDWCA W&W $ HOLCOMB OIL AND GAS, INC PIPE $ Epic Midstream LLC PIPE $ City of Santa Rosa GOV $ Tranquillo Pines Water Users Coop W&W $ Town of Dexter W&W $ FastTrack COMM, Inc. F COMM $ East Culpepper Flats DWCA W&W $ Bluewater Acres Domestic Water Users Asso W&W $ McLeod USA Network (a Windstream Company) COMM $ Town of Springer PIPE $ La Cienega MDWCA W&W $ Village of Tularosa W&W $ Navajo Dam Domestic Water Consumers & MSW W&W $ Town of Clayton W&W $ Village of Corona GOV $ Boles Water System W&W $ Village of Cimarron GOV $ RAM Energy LLC PIPE $ Monument MDW W&W $ Huntington Energy, LLC PIPE $ Energy Transfer (Sun PIPE Co.) PIPE $ Town of Mountainair GDIS $ Village of Columbus W&W $ Southland Royalty (Carracas) PIPE $ Village of Pecos W&W $ Catamount Energy Partners LLC ELEC $ MarkWest New Mexico LLC PIPE $ West Largo Corp. PIPE $ Rincon Water Consumers Coop W&W $ Project Resource Group AM $ Berrendo South LLC W&W $ El Prado Water & Sanitation District W&W $ Ranchos de Taos MDWUA W&W $ La Luz MDWCA W&W $ Eclipse Aerospace, Inc. COMM $ Talpa MDWCA W&W $ Texico Waterworks W&W $ Los Alamos Community Network COMM $ Forest Park Property Owners Co-op Assoc W&W $ Kaiser-Francis Oil Company PIPE $ Bluefish PIPE LLC PIPE $ Town of Hagerman W&W $ BlueKnight Energy Partners L.P. PIPE $ Village of Santa Clara GOV $ Philmont Scout Ranch W&W $ La Vista Homeowners Association W&W $ WESTERN GAS RESOURCES PIPE $ Greater Chimayo MDWCA W&W $ Sierra Vista South Cooperative, Inc. W&W $ Village of Dora GOV $ Chamberino MDW & SA W&W $ Village of Reserve W&W $ Rosedale Water Association W&W $ Petroleum Fuels Company, Inc. PIPE $ CDS Rainmakers Utilities, L.C. W&W $ Yahtahey Water & Sanitation District W&W $ ALCALDE MDWCA W&W $ City of Bayard W&W $ Village of Taos Ski Valley W&W $ Happy Valley Water Coop W&W $ Fambrough MDWCA W&W $ Town of Hurley W&W $ NNOGC Exploration & Production PIPE $ Desert Aire MDW & SWA W&W $ North Ranchos De Placitas Water W&W $ Navopache Electric Cooperative GDIS $ CH2M Hill, Inc. W&W $ Village of Eagle Nest GOV $ Benson-Montin-Greer Drilling PIPE $ Vernon E. Faulconer, Inc. PIPE $ Village of Tijeras GOV $ Grama Ridge Storage & Transportation L.L. PIPE $ STAKEHOLDER GAS SERVICES, LLC PIPE $ Coronado Park Ltd GDIS $ Town of Vaughn W&W $

11 Members Customer Type 2017 Dues Members Customer Type 2017 Dues Otis MDWC & SWA W&W $ FOUNDATION ENERGY MANAGEMENT LLC PIPE $ Llano Quemado MDWCA Inc W&W $ Village of Cloudcroft W&W $ Twin Forks MDWCA W&W $ STAKEHOLDER MIDSTREAM CRUDE OIL PIPE PIPE $ AUI, Inc. 1 AM $ Elite Power and Recovery AM $ New Mexico Utility Contractors Assoc. AM $ TLC Plumbing & Utilitiy AM $ Village of Wagon Mound GDIS $ Village of Los Ranchos de Albq GOV $ La Mesa Water Co-op W&W $ Samson Resources Company PIPE $ Village of Roy W&W $ Cedar Creek Water Cooperative, Inc. W&W $ Old Sandia Park Service Co-op W&W $ El Salto MDWCA W&W $ Chama West Water Users Association W&W $ Nika Energy Operating PIPE $ Pioneer Gas PIPE, Inc. PIPE $ Apache Canyon MDWC & MS W&W $ Lindrith Community Water Coop., Inc. W&W $ La Union MDW &SA W&W $ San Pablo MDWCA W&W $ Alto De Las Flores MDWCA W&W $ BK Exploration Corporation PIPE $ Riverside MDWA W&W $ Chupadero Water - Sewage Corp. W&W $ Canon MDWCA - Taos W&W $ Sierra Vista Mutual Domestic Association W&W $ RAD Water Users Cooperative W&W $ Talavera MDWCA W&W $ BP America - Durango PIPE $ Village of Maxwell GOV $ Tesuque Mutual Domestic Water Association W&W $ Lea County Regional Airport GOV $ Casita de Santa Fe, LLC W&W $ Village of Williamsbur V GOV $ Mescalero Ridge Water Co-Op W&W $ Lea Power Partners, LLC ELEC $ Polvadera MDWCA W&W $ Valley Estates Water W&W $ Desert/Sky Mountain Water Cooperative W&W $ Oryx Midstream Services, LLC PIPE $ Rodeo MDW & MSWA W&W $ Echo Valley Water & Melody Ranch Water, C W&W $ San Juan Resources, Inc. PIPE $ Village of San Jon GOV $ Thoreau Water & Sanitation District W&W $ City TV Cable COMM $ Greenfield MDWCA W&W $ Village of Magdalena GOV $ Regina MDWCA, Inc. W&W $ West Texas Gas - Plainview GDIS $ Tandem Energy Corporation W&W $ Santa Fe Mobile Home Hacienda, LLC W&W $ Town of Lake Arthur W&W $ Sun Valley Water & Sanitation District W&W $ Village of Hope GOV $ Bluebird PIPE Company, Inc. PIPE $ Cañon MDWC&SWA - Jemez Pueblo W&W $ Green Ridge MDWCA, Inc. W&W $ Armstrong Energy Corporation PIPE $ Ranchos De Placitas Sanitation District W&W $ Bluewater Water & Sanitation District W&W $ West Mesa Water Company W&W $ West Texas Gas, Inc. GDIS $ Sierra Los Pinos Property Owners Assoc W&W $ Pendaries Village Community Assoc W&W $ Las Aceqias de Placitas W&W $ Chamisal MDWCA W&W $ La Jara (LJMDWC&SWA) W&W $ Rowe MDWCA W&W $ Pena Blanca Water and Sanitation District W&W $ Higherspeed Internet (Internet Services, COMM $ SANTA FE JEWISH CENTER ELEC $ Exelon Wind, LLC ELEC $ Ojo Caliente MDWCA W&W $ Desert Ranch MDW W&W $ KIRTLAND AIR FORCE BASE GOV $ Greater Glorieta MDWCA W&W $ Village of San Ysidro Water System W&W $ Village of Floyd W&W $ Springs DWUA W&W $ Navajo Agricultural Products Industry W&W $ Pueblo of Acoma Utility Authority NJ $ Pueblo of Isleta NJ $ Pueblo of Sandia NJ $ New Mexico Interstate Stream Commission GOV $ Cleveland Mutual Domestic Water Consumers C W&W $ Cedar Crest MDWC & SWA W&W $ Village of Mosquero GOV $ Tierra Amarilla MDWA W&W $ Unit Petroleum CO. PIPE $ Maxwell Cooperative Water Users Assoc W&W $ Union del Llano MDWCA W&W $ Bosque Gardens MDWCA, Inc W&W $ Penasco MDWCA W&W $ San Mateo MDWCA W&W $ Vista Redonda MDWCA W&W $ Tablazon Wetlands Homeowners Assoc Inc. W&W $ Rehoboth Christian School W&W $ Miami Domestic Water Users Assoc. W&W $ Bill Greer Water W&W $ Costilla MDWCA W&W $ Synergy Operating LLC PIPE $ Top of the World Water Association W&W $ Village of Willard GOV $ Chippeway Park Water Assocation W&W $ Duranes Y Gavilan MDWA W&W $ High Rolls Community Water Coop. Assoc. W&W $ Tri-State Generation & Transmission Assoc COMM $ Village of Encino V W&W $ Sagebrush Water Coop, Inc W&W $ Upper Ranchitos MDWCA W&W $ Hyde Park Water Association W&W $ Los Ojos MDWCA W&W $ Orchard Estates & Faculty Lane Water Asso W&W $ Timberon Water & Sanitation District W&W $ Morwest Corporation W&W $ Winterhaven MDWC and SWA W&W $ Roswell Solar ELEC $ La Asociacion de Agua de Los Brazos W&W $ White Cliffs MDWUA W&W $ Sand Ranch PIPE, LLC PIPE $ St. John Mobile Home Park W&W $ Ponderosa Mutual Domestic WCA W&W $ El Rito Canyon MDWCA W&W $ Silver Cloud Water Assoc. W&W $ Cordova Mutual DWCA W&W $

12 Members Customer Type 2017 Dues Members Customer Type 2017 Dues Hanover MDWCA W&W $ Ensenada MDWCA W&W $ Access Midstream PIPE $ El Valle Water Alliance El Coruco MDWCA W&W $ Pinos Altos MDWCA W&W $ El Vadito De Los Cerrillos Water Assoc. W&W $ Rainsville Water & Sanitation District W&W $ Strata Production Company PIPE $ Hills Village Water System W&W $ Turquoise Estates Water Cooperative W&W $ Homestead Water Company W&W $ Diamond Tail Ranch Estates W&W $ NM&O Operating Company PIPE $ Puerto de Luna MDW&SA P W&W $ Quemado Lake Water Association W&W $ Whispering Cedars MDWUA W&W $ Hofheine/Marcel Thomas Assoc. Coop W&W $ Thompson Ridge Water Co-Op W&W $ Hollywood Ranch Domestic Water Users Ass. W&W $ The Overlook Water Cooperative W&W $ Val Verde 5 Property Owners Association W&W $ Lake Roberts Water Users Assoc. W&W $ OkTex PIPE Company PIPE $ Village of Grady GOV $ Arroyo Seco MDWCA W&W $ Liberty Mutual Domestic Water System W&W $ Hatch Solar Energy Center I, LLC ELEC $ Saber Oil & Gas Ventures, LLC PIPE $ Rio Chiquito MDWCA W&W $ Hidden Valley Ranch RV Resort COMM $ Cloud Country West Unit 1, POA W&W $ Nogal Mutual Domestic Water CA W&W $ Brazos MDWCA, Inc. W&W $ Robin Hood Water Users Assoc., Inc. W&W $ Santa Fe West Mobile Home Park W&W $ Panhandle Telephone Co-op, Inc. COMM $ Centennial Resources (Formerly GMT Expl.) PIPE $ Village of Des Moines W&W $ Coal Basin MDWUA W&W $ El Valle Water Alliance Villanueva MDWCA W&W $ Mayhill Water Supply Corporation W&W $ Freeport-McMoran PIPE $ Tres Piedras MDWCA W&W $ Vista de Oro de Placitas WUCA W&W $ Chavez County Solar ELEC $ RUTHERON WATER ASSOC.INC.MDWCA W&W $ Spindletop Oil & Gas Co. PIPE $ Quail Hollow Mutual Domestic Water Users W&W $ Gonzales Ranch MDWCA W&W $ Las Cruces Mobile Home Park W&W $ Val Verde Water Association W&W $ El Vado Cabin Owners Association W&W $ David H. Arrington Oil & Gas PIPE $ Laborcita Water Users Association W&W $ Enchanted Valley Water Users Inc. W&W $ Rivera s Mutual Domestic Water Users Asso W&W $ Rodarte MDWCA W&W $ Tierra Monte Water Users Assoc. W&W $ Village of House GOV $ Vista Bonita Water Cooperative W&W $ La Cueva MDWCA W&W $ San Acacia mdwca W&W $ Galisteo MDWCA W&W $ SENDERO CARLSBAD MIDSTREAM, LLC PIPE $ Alto North Water Cooperative, Inc. W&W $ El Valle Water Alliance:Ilfeld MDWCA W&W $ El Valle Water Alliance San Juan MDWCA W&W $ Village of Virden W&W $ Horseshoe Springs Association Inc. W&W $ Pineywoods Estate Water Association W&W $ South Holman MDWCA W&W $ NORTHERN RIO ARRIBA ELECTRIC COOP ELEC $ Rociada Properties, Inc. W&W $ Vallecitos Mutual Domestic Water W&W $ Hillsboro MDWCA W&W $ Rolling Hills Community Water Users Assoc W&W $ Caballo Lake Mutual Domestic Water Assoc W&W $99.88 Tecolotito MDWCA W&W $99.88 Ponderosa Pines Prop Owners Assoc, Inc W&W $97.52 Spring Canyon Ranch Landowner s Assoc. W&W $97.52 Weed Water Users Association W&W $97.52 Ledoux MDWCA W&W $97.41 Village of Causey W&W $97.41 Triple JMHP, LLC W&W $96.72 EL CABO WIND FARM ELEC $95.02 El Valle Water Alliance El Ancon MDWCA W&W $95.02 El Valle Water Alliance Lower Colonias MDWC W&W $95.02 Busan Vocale, Inc./Levnat, Inc. W&W $94.94 Trout Mountain Water Association W&W $94.20 H. L. Brown Operating, LLC PIPE $94.08 Lamy Mutual Domestic Water Association W&W $93.79 Fence Lake Water Consumer s Association W&W $93.40 Juan Road H2O Water Cooperative W&W $92.52 Buena Vista MDWC W&W $92.51 El Cerrito MDWCA W&W $92.51 Manuelito Navajo Children s Home, Inc W&W $92.51 Rancho Grande Water Assoc. Inc. W&W $92.51 New Mexico Tech Playas Training & Researc W&W $92.47 Silver Springs MDWCA W&W $92.47 Lumberton MDWCA W&W $91.87 Red Mesa Wind, LLC ELEC $90.84 Aragonne Wind LLC ELEC $90.00 El Rancho de las Golondrinas Inc. W&W $90.00 El Valle Water Alliance South San Ysidro MDWCA W&W $90.00 Seeley Oil Company LLC PIPE $90.00 New Mexico Wind, LLC ELEC $86.38 STEWARD ENERGY II, LLC GDIS $84.25 Tecolote Mutual Domestic Water Consumers W&W $82.88 Alamo Height s Water Users Assoc W&W $79.85 Pineview Community Associations, Inc. W&W $78.97 El Valle Water Alliance San Miguel Del Bado MDWCA W&W $78.84 Trampas MDWCA & SWA W&W $76.50 Bassett Ranch PIPE $74.00 Santa Fe Jewish Center - Chabad ELEC $74.00 Buckeye Partners LP PIPE $72.44 Pecos Benedictine Monastery W&W $72.44 Barranco MDWCA W&W $69.97 APACHE CORP - PLAINS AREA PIPE $67.50 Caprock Wind LLC C ELEC $67.50 El Valle Water Alliance La Sacatosa MDWCA El Valle Water Alliance W&W $67.50 Heights Water Users Association W&W $67.50 Karr Canyon Estates WUA W&W $47.47 Atlas Resource Partners, LP GDIS $45.00 BROADVIEW ENERGY KW, LLC ELEC $24.97 Plaza Blanca Mutual Water Association W&W $22.50 Broadview Energy JN, LLC ELEC $0.00 Placitas Trails Water Cooperative W&W $

13 13

14 14

15 NON-JURISDICTIONAL, 4, 1% ELECTRIC, 35, 6% ASSOCIATE MEMBER, 5, 1% COMMUNICATIONS, 52, 8% GOVERNMENT, 64, 10% PIPELINE, 155, 25% WATER, 289, 46% GAS DISTRIBUTION, 17, 3% 15

16 Contingency Fund $250,000 $230,230 $200,000 $150,000 $122,762 $86,721 $100,000 $60,000 $50,000 $

17 2017 ACTIVITY Number of Calls NUMBER OF CALLS ANSWERED Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Number of Calls Series Series Series ,040 Number of Requests NUMBER OF REQUESTS 182,536 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Number of Requests Series Series Series Number of Tickets NUMBER OF TICKETS 1,136, Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Number of Tickets Generated Series Series Series

18 2017 OUTREACH PROGRAMS ACTSNMNM811 SAFE DIGMAGAZINE DAY ANNUAL MEMBERSHIP MEETING HARD HAT HARRY ABQ TRANSIT DECALS 18

19 MOCK LINE STRIKE DEMOS IN ARTESIA, NM. AND VINTON, TX. STATEWIDE PARADIGM MEETINGS 811 COX BALLOON PNM SAFETY DAY 19

20 20