Concept Behind the Life Service Business

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1 46 Concept Behind the Life Service Business Continuously improve the TOKYU area s value and life value Transportation Business Real Estate Business Life Service Business IENAKA service Stores and services downtown CATV Internet Telephone Department stores Supermarkets Electric power retail Smart home Tokyu Bell Security service&elderly care service Shopping Center After-school day-care / Sports / Culture schools Preschool childcare Cinema Complex POINT / Credit cards Outdoor / Transport advertising Credit settlement solution for smartphones

2 Saginuma - Fullel Saginuma Major Commercial Facilities along the Tokyu Lines Tama-plaza - Tama Plaza Terrace - Tokyu Dept. Store s Tama-Plaza Store Azamino - Azamino Gardens - AZAMINO MIKITEI Eda - etomo Eda Ichigao - etomo Ichigao 30km Aobadai - Aobadai Tokyu Square Machida - Machida Tokyu Twins - remy machida Nagatsuta - etomo Nagatsuta Chuo-rinkan - etomo Chuo-rinkan - Chuo-rinkan Tokyu Square Name change on April 1, 2018 Futako-tamagawa - Futako Tamagawa Rise Shopping Center Chuo-rinkan MAP: Copyright Kokusai Kogyo Sumitomo Electric Industries 20km Center Minami - Kohoku Tokyu S.C Minatomirai - Minatomirai Tokyu Square 10km Naka-meguro Gakugei-daigaku Toritsu-daigaku - Underneath Naka-meguro Station - GAKUDAI KOUKASHITA - Underneath Toritsu-daigaku Station Futako-tamagawa Yokohama Shibuya As of March 31, 2018 Den-en-chofu - Tokyu Square Garden-Site Musashi-kosugi - Musashi Kosugi Tokyu Square - Underneath Musashikosugi Station Hiyoshi - Hiyoshi Tokyu Avenue Graphic: Prepared with TR, AMS Oimachi Kamata Unoki - etomo Unoki Tokyo Shibuya - Tokyu Dept. Store s Head Store - Tokyu Dept. Store s Toyoko Store - SHIBUYA MEN S - Shibuya Mark City - Shibuya Hikarie ShinQs (Tokyu Dept. Store) cocoti SHIBUYA CAST. Daikan-yama - LOG ROAD DAIKANYAMA Gotanda - remy gotanda - Underneath Ikegami Line Gotanda Station Musashi-koyama - etomo Musashi-koyama Oimachi - etomo Oimachi Jiyugaoka - Fullel with Jiyugaoka - Trainchi - etomo Jiyugaoka :Shopping Center :Department Store :Tokyu Food Show e.t.c :Tokyu Store :etomo (directly connected to the station) :spaces under elevated railways :Other commercial facilities : 東急多摩田園都市 :Tokyu Tama Den-en-toshi area :Tokyu Line :Minatomirai Line :Shinkansen :Other railways 47

3 Retail related Facilities < Department Store > < Shopping Center > < Chain Store > As of March 31, 2018 Tokyu Dept. Store Department area Leasable space Tokyu Store (Supermarket) Sales space Sales space Tokyu Store (GMS) Sales space Head Store 35,637m2 Shibuya Mark City 8,673m2 1 5 Tokyo Metropolis Total 35 stores Total of 28 stores in Kanagawa Prefecture Akiruno Store 3,163m2 Toyoko 19,662 m2 Futako Tamagawa Rise Shopping Center 46,152 m2 5 6 Ayase Store 1,385 m2 Azamino Store 2,219 m2 Kanamachi Store 3,673 m2 Kichijoji 31,731m2 Tokyu Malls Development (TMD): Total 13 facilities Ebara-Nakanobu Store 563m2 Ichigao Store 1,266m2 Kawabe Store 5,855m2 Tama-Plaza 32,519 m2 KOHOKU TOKYU S.C. 46,112 m2 Ookayama Store 996 m2 Eda Store 664 m2 Kamakura Store 3,247 m2 Sapporo 30,084 m2 TAMAPLAZA TERRACE 31,405 m2 2 3 Omori Store 2,721 m2 Ookurayama Store 351 m2 Kamata Store 3,917 m2 Food Patio Re Ci Pe Aobadai 3,163 m2 Aobadai Tokyu Square 26,250 m2 4 Gakugeidaigaku Store 615 m2 Kajigaya Store 1,297 m2 Shonan Store 8,509 m2 NaganoTokyu 22,166 m2 Minato Mirai Tokyu Square 24,861 m2 Kamiikedai Store 1,085 m2 Kikuna Store 2,016 m2 Chuo-Rinkan Store 2,831 m2 Futako Tamagawa FoodShow 5,288 m2 Musashi-Kosugi Tokyu Square 11,072 m2 Kugahara Store 925 m2 Saginuma Store 2,485 m2 Chofu Store 4,275 m2 ShinQs(Shibuya Hikarie) 15,817 m2 Hachioji Tokyu Square 10,118 m2 Koenji Store 696 m2 Shinmaruko Store 1,406 m2 Nakayama Store 5,712 m2 Musashi-Kosugi TOKYU Foodshow Slice 630 m2 TOKYU SQUARE KORINBO 9,438 m2 Gotanda Store 2,053 m2 Sugita Store 2,082 m2 Tokyu Store (GMS): Total 9 stores 41,182 m2 mikke Kamata Store 120 m2 Chuo-Rinkan Tokyu Square 7,748 m2 2 Komazawa-Dori Nozawa Store 718 m2 Susukino Store 4,346 m2 HINKA RINKA 1,948 m2 Shizuok Tokyu Square 7,314 m2 Sangenjaya Store 3,766 m2 Takatsu Store 672 m2 Precce Sales space Total 12 stores 198,765 m2 remy gotanda 6,839 m2 Kiyomizudai Store 615 m2 Tachibanadai Store 981 m2 Denenchofu Store 949 m2 *1: Entire commercial facilities *2: Including Tokyu Store or Precce *3: Not including Tokyo Department Store TamaPlaza Store *4: Including Food Patio Re-Ci-Pe Aobadai *5: Sectional ownership, Part is in common possession *6: Including Futako Tamagawa FoodShow,Tokyu Store *7: Name change on April 1, 2018 TOKYU SQUARE garden-site 4,422 m2 2 Jiyugaoka Store 1,376 m2 Tana Store 821 m2 Naka-Meguro Store 1,095 m2 remy machida 4,653 m2 7 Senzoku Store 883 m2 TamaPlaza Terrace Store 998 m2 Meguro Store 1,202 m2 Azamino MIKITEI 3,029 m2 Takashimadaira Store 3,619 m2 Tsunashima Store 998 m2 Premium Tokyo MidTown Store 1,065 m2 Shibuya 109 Entertainment(109E): Total 6 facilities Tachikawa Station Minamiguchi Store 1,277 m2 Totsuka Store 1,710 m2 Precce: Total 4 stores 4,311 m2 SHIBUYA109 7,226 m2 Tsukushino Store 1,331 m2 Nakamachidai Store 1,228 m2 SHIBUYA109ABENO 2,831 m2 Toritsu-Daigaku Store 1,452 m2 Negishi Store 1,309 m2 Chain Store: Total 81stores 132,658 m2 SHIBUYA109KAGOSHIMA 1,545 m2 Nakanobu Store 187 m2 Higashi-Rinkan Store 2,134 m2 SHIBUYA109 Hong Kong Harbour City Store 587 m2 Nagahara Store 1,326 m2 Fujigaoka Store 1,639 m2 109MEN'S(109-2) 3,362 m2 Nakameguro Head Store 1,935 m2 Mizonokuchi Store 930 m2 109MEN'S TENJIN CORE 643 m2 Nishi-Koyama Store 557 m2 Miyamaedaira Store 1,401 m2 Tokyu Department Store: Total 2 facilities Parm Musashi-Koyama Store 991 m2 Miyazakidai Store 914 m2 Machida Tokyu Twins 31,423 m2 2 Higashi-Nagasaki Store 1,438 m2 Mukogaoka-Yuen Store 693 m2 Hiyoshi Tokyu Avenue 16,755 m2 Futako Tamagawa Rise Store 1,082 m2 MALera Higashi-Totsuka Store 1,319 m2 Tokyu Store: Total 2 facilities Fudomae Store 773 m2 Yokodai Store 965 m2 fullel Saginuma 7,775 m2 2 Machida Store 1,466 m2 Yokohama Chikagai Store 1,094 m2 fullel with Jiyugaoka 4,374 m2 2 Mitaka Store 532 m2 Center Kita Store 819 m2 Total 25 facilities 324,607 m2 Mitaka Center Store 722 m2 Total of 5 stores in Chiba, Saitama, and Shizuoka Prefectures Musashikoyama Station building Store 1,067 m2 LaLaport KASHIWANOHA Store 1,961 m2 Meguro Store 1,100 m2 Kita-Koshigaya Store 1,609 m2 Yutenji Store 1,031 m2 Shimoda Store 2,846 m2 Youga Store 238 m2 Izu Kogen Store 383 m2 Minami Machida Kasetsu Store 424 m2 Kawana Store 469 m2 Shibuya CAST. Store 195 m2 Tokyu Store (Supermarket): Total 68 stores 87,165 m2 48

Home Convenience Service Business Tokyu Bell Services menu Tokyu Store Net Super service Tokyu Bell Select IENAKA Service Latest efforts Form a comprehensive business

will combine their services, expertise, and data for the sustainable revitalization of the areas serviced by Tokyu lines.

Cast TEL FAX Setagaya Meguro Tama Products to deliver Tokyu Store Net Super service Tokyu Bell Select Customer center Customer information Services to deliver House

4 Home Convenience Service Business Tokyu Bell Services menu Tokyu Store Net Super service Tokyu Bell Select IENAKA Service Latest efforts Form a comprehensive business alliance with honestbee to establish a communitybased sharing economy While addressing social issues, including logistics issues and labor shortages, the two companies will combine their services, expertise, and data for the sustainable revitalization of the areas serviced by Tokyu lines. Customers Communications with customers are conducted chiefly on the occasion of home delivery Service Area As of March 31, 2018 Shibuya Minato Websites Pamphlet Bell Cast TEL FAX Setagaya Meguro Tama Products to deliver Tokyu Store Net Super service Tokyu Bell Select Customer center Customer information Services to deliver House cleaning, Housekeeping service Collection of discarded things and Maintenance Machida Sagamihara Yamato Seya Asao Aoba Midori Asahi Miyamae Takatsu Nakahara Kouhoku Tsuzuki Kanagawa Shinagawa Oota Saiwai Tsurumi Nishi 49

In-house Services Using Cable Infrastructure TV Service Internet Service Phone Service Power Service Mobile Service IoT service its communications, Cable Television Shinagawa Yokohama Cable

Communications its communications Cable Television Shinagawa Along the Tokyu Lines Nationwide 30km Chuo-rinkan 東急線 Tokyu Line みなとみらい線 Minatomirai Line 新幹線 Shinkansen その他の Other railways JR 線

AMSにて作成地図 :Copyright 国際航業 - 住友電工 Graphic: Prepared with TR, AMS MAP: Copyright Kokusai Kogyo Sumitomo Electric Industries 10km Izukyu Cable Network Number of subs. in coverage area: Approx.

テレビ品川 Number of subscribers:210 thousand YOU Communications Shibuya Number of subscribers:520 thousand As of March 31, 2018 Kamata Kawasaki Tokyo Haneda Airport * Part of the coverage areas is

Cable operators accept applications for Tokyu Denki service. *The service is sold by Tokyu Power Supply through sales agents, namely, cable operators.

the IoT platform of Intelligent Home provided by itscom.

5 In-house Services Using Cable Infrastructure TV Service Internet Service Phone Service Power Service Mobile Service IoT service its communications, Cable Television Shinagawa Yokohama Cable Vision, YOU Communications Izukyu Cable Network its communications Cable Television Shinagawa Yokohama Cable Vision Izukyu Cable Network its communications Cable Television Shinagawa YOU Communications its communications Cable Television Shinagawa Along the Tokyu Lines Nationwide 30km Chuo-rinkan 東急線 Tokyu Line みなとみらい線 Minatomirai Line 新幹線 Shinkansen その他の Other railways JR 線私鉄線イッツコミュニケーションズ its communications Number of subscribers:1,330 thousand Aobadai 横浜ケーブルビジョン 20km Futako-tamagawa YOU テレビ Yokohama Cable Vision Number of subscribers:270 thousand 図数字 :TR AMSにて作成地図 :Copyright 国際航業 - 住友電工 Graphic: Prepared with TR, AMS MAP: Copyright Kokusai Kogyo Sumitomo Electric Industries 10km Izukyu Cable Network Number of subs. in coverage area: Approx. 50,000 households Coverage area:yugawara-machi, in Kanagawa Prefecture and Atami-shi, Itoh-shi, and part of Higashi-izu-cho in Shizuoka Prefecture Jiyugaoka 大井町ケーブル Cable Television Shinagawa テレビ品川 Number of subscribers:210 thousand YOU Communications Shibuya Number of subscribers:520 thousand As of March 31, 2018 Kamata Kawasaki Tokyo Haneda Airport * Part of the coverage areas is excluded. Some areas are served by more than one cable TV operator. Motomachi-Chukagai * Yokohama Cable Vision Inc. and You Communications Corp. are related companies. Cable operators accept applications for Tokyu Denki service. *The service is sold by Tokyu Power Supply through sales agents, namely, cable operators. Tokyu Smart Security We provide advanced services, which combine the home security provided with safe, reliable security system from Tokyu Security and functions for convenient life enabled by the IoT platform of Intelligent Home provided by itscom. *Sold and provided by itscom only Intelligent Home Users can control their homes freely from outside through smartphones and tablets Users can customize their devices freely so that they can be tailored for different purposes, such as smart locks for locking and unlocking their homes and home appliances controllers for switching on or off air conditioners and lights. Joint operation with Connected Design 50

Outline of Connected Home Alliance (Mission) Bring leading companies in diverse industries together to work across boundaries in creating valuable services of Japan quality from a consumers

6 Outline of Connected Home Alliance (Mission) Bring leading companies in diverse industries together to work across boundaries in creating valuable services of Japan quality from a consumers perspective, in the field of IoT related to lifestyles (IoT for individuals and households) (Partner Companies) Mitsubishi Estate Group, Mitsui Fudosan Group, Daiwa House Industry, LIXIL, Miwa Lock, Panasonic Group, Hitachi, Ltd., Secom, Toyota Motor Corporation, and companies from various other industries including electric power, gas, finance, insurance, trading companies, retailing, and food (30 companies as of its establishment in July 2017 and 101 as of March 2018) (Activities) Technology research and service development through governmentindustry-academia partnerships Study meetings/ subcommittee meetings Proof of concept (PoC) for service development Sharing information on Connected Home technologies and trends Sharing domestic and overseas IoT information for alliance companies Organizing tours to study cutting-edge technologies Increasing the visibility of Connected Home and promoting it Holding Connected Home events Disseminating information via the website 51

Transit and Outdoor Advertising Media We are expanding

advantage of operating in Shibuya and along the Tokyu

We offer advertising package including on-train

exclusive advertisements around Shibuya Station.

mainly around Shibuya Station (Large sheets) Transit ads

on-train TV screens used for advertisements in Tokyu

Tokyu stations (230,000 copies) Large TV screens and

in front of the Chukenhachiko Intersection in Shibuya

7 Transit and Outdoor Advertising Media We are expanding the Tokyu OOH Business, leveraging the locational advantage of operating in Shibuya and along the Tokyu railway lines. We offer advertising package including on-train exclusive advertisements in Tokyu trains and area-based exclusive advertisements around Shibuya Station. Billboard ads Tokyu Group s advertising media in areas mainly around Shibuya Station (Large sheets) Transit ads Advertising media such as posters, billboards, and on-train TV screens used for advertisements in Tokyu trains and stations SALUS Free newspaper available in Tokyu stations (230,000 copies) Large TV screens and sheet located on the side walls of the QFRONT Building in front of the Chukenhachiko Intersection in Shibuya QFRONT Buses On-premise media located in Tokyu Department Stores and the Hikarie Details are available on the Tokyu Group website 52

8 Life Service related Facilities As of March 31, 2018 Kids Base Camp Kids Base Camp Tokyu Travel Salon&TECO PLAZA (After School Day Care) (Public trustee) 109CINEMAS chain(cinema complex)fitness Clubs (Travel agency) KBC Sangen-jaya Oomori kita Jidoukan 109CINEMAS TOMIYA Atrio Azamino Tokyu Travel Salon Tama Plaza Terrace KBC Sakura-shimmachi Nakamagome Jidoukan 109CINEMAS KIBA Atrio Due Himonya Tokyu Travel Salon Azamino KBC Yoga Higashi Azabu Gakudou Club 109CINEMAS FUTAKOTAMAGAWA Atrio Due Tama-Plaza Tokyu Travel Salon remy gotanda KBC Gotanda Oosaki Minami Azabu Gakudou Club 109CINEMAS KOHOKU Atrio Due Aobadai Tokyu Travel Salon Musashi-Kosugi Tokyu Square KBC Ooimachi Nakai Jidoukan 109CINEMAS KAWASAKI Atrio Due Musashi-koyama Tokyu Travel Salon Futako-tamagawa KBC Yukigaya Takadanobaba Daini Gakudou Club 109CINEMAS SHONAN Atrio Due Futako-tamagawa Tokyu Travel Salon Jiyugaoka KBC Shimomaruko Totsuka Daini primary school Gakudou Club 109CINEMAS SHOBU Strech&studio FUN UP Azamino Tokyu Travel Salon Tokyu Dept. Tama Plaza Store KBC Mizonokuchi Totsuka Daini primary school Houkago Kodomo Hiroba 109CINEMAS SANO 7 properties Tokyu Travel Salon Aobadai KBC Mizonokuchi Sakado Yaguchi Jidoukan 109CINEMAS TAKASAKI Tokyu Travel Salon Mizonokuchi KBC Miyamaedaira Onaduka primary school Houkago Hiroba 109CINEMAS NAGOYA Other Sports Facilities Tokyu Travel Salon Sangen-jaya KBC Musashi-Kosugi Tokyu Square Aioi primary school Houkago Hiroba 109CINEMAS MEIWA Den-en Tennis Club Tokyu Travel Salon Kamata KBC Musashi-Kosugi Motosumiyoshi Magome primary school Houkago Hiroba 109CINEMAS YOKKAICHI Tokyu Azamino Tennis Garden Tokyu Travel Salon Meguro KBC Tama-Plaza Terrace Kugahara Jidoukan 109CINEMAS MINOH Tokyu Azamino Golf Garden (Golf Range) Tokyu Travel Salon Hiyoshi KBC Aobadai Sannnou Houkago Hiroba 109CINEMAS OSAKA-EXPOCITY S Ing Himonya(Golf Range) Tokyu Travel Salon Oimachi KBC Hiyoshi Magome Daisan Houkago Hiroba 109CINEMAS HAT KOBE Tokyu Golf Park Tamagawa(7Holes Short Course) TECO PLAZA Shibuya KBC Ookurayama Kugahara Houkago Hiroba 109CINEMAS HIROSHIMA Tokyu Swimming School Tamagawa TECO PLAZA Tokyu Dept. Head Store Travel Salon KBC Toyosu Shinonome Yaguchi Houkago Hiroba 109CINEMAS SAGA Tokyu Swimming School Tama Plaza 16 properties KBC Shinmaruko Tamagawa Houkago Hiroba MOVIL Tokyu Swimming School Azamino *: April 11, 2018 Closes KBCα Toritsu-Daigaku Iriaraimachi Daigo Houkago Kodomo Kyoushitsu 18 properties Adidas Futsal Park Shibuya KBCα Tama-Plaza 19 properties Grandberrymall : Under Renovation Adidas Futsal Park Yokohama Kanazawa ranking ranqueen KBCα Futako-tamagawa Adidas Futsal Park Azamino ranking ranqueen Jiyugaoka KBC Futako-tamagawa Tokyu Seminar BE (Culture Schools) Other Entertament Facilities Adidas Futsal Park Ikebukuro ranking ranqueen Azamino KBC Musashi-Kosugi Futako-tamagawa Kasai Tokyu Bowl Adidas Futsal Park Kawasaki ranking ranqueen EQUiA Kitasenju 23 properties Jiyugaoka Shonan Tokyu Bowl Adidas Futsal Park Tama-Plaza ranking ranqueen Shin-Yokohama Yukigaya TOKYO CULTURE CULTURE Adidas Futsal Park Seisekisakuragaoka Pick Up ranking Shibuya Chikamichi Aobadai 3 properties 15 properties 5 stores Tama Plaza 5 properties 53

FACT BOOK (FY2012) May 16, Tokyu Corporation (9005)

FACT BOOK (FY2012) May 16, Tokyu Corporation (9005) FACT BOOK (FY2012) May 16, 2013 Tokyu Corporation (9005) http://www.tokyu.co.jp/ Contents I. Management Plan NEW 20. Life Service Business 26 NEW 1. Three-year Medium-term Management Plan 3 NEW 21. Home