ESSENTIAL TRAVEL INFORMATION 2018/19

Transcription

1 ESSENTIAL TRAVEL INFORMATION 2018/19

2 WHAT YOU SHOULD KNOW BEFORE YOU GO We are sure that you will enjoy your Voyages to Antiquity cruise on Aegean Odyssey. The information here has been designed to help you prepare for your journey. Please note that it is each guest s responsibility to have the required visas and valid passport prior to travel. Failure to produce the required government documentation at flight check in or ship embarkation may result in denied boarding and any expenses incurred as a result are not the responsibility of Voyages to Antiquity. 2

3 PASSPORTS & VISAS Passports Passports are required for all Voyages to Antiquity cruises and must be valid for a minimum of six months after the last day of your journey. We strongly recommend that a minimum of four blank pages be available for any visa stamps that may be required. For cruises that visit Arab countries, any passenger with a passport that contains an Israeli visa or stamp issued at an Israeli border crossing may want to obtain a new passport before travelling, as disembarkation may otherwise not be allowed. Any change of passport information after it has been supplied to Voyages to Antiquity must be communicated to us immediately. Invalid passport details may prevent disembarkation in some ports, especially those where Voyages to Antiquity is obtaining entry visas on behalf of each guest. Visas The following information was correct at the time of printing, but is subject to change at any time. All guests are reminded to check the latest requirements via their government s Foreign Services/State Department website. United Kingdom: United States: travel.html Canada: Australia: New Zealand: Visas organised by the ship Visas for citizens of the US, Canada, UK, Australia or New Zealand are obtained by the ship on arrival for cruise itineraries that visit Albania, Angola, Cape Verde, Egypt, Jordan, Myanmar, Oman and Sri Lanka (restrictions apply for Sri Lanka and we advise you to check your documentation). The cost of these visas is included in your cruise fare (except for a Sri Lanka visa which needs to be purchased in advance of travel). Photo requirements, if applicable, will be advised with your final documents. Kindly note that New Zealand passport holders are responsible for obtaining a visa in advance for itineraries that visit South Africa. If you have independent air arrangements, and arrive on a date that is earlier than the cruise embarkation date, the required visa must be obtained by the guest. Guests whose nationalities are not mentioned must contact the consulates of each country to be visited on their cruise itinerary to determine exact requirements. Visas organised in advance Several countries require travellers to obtain a visa before entering that country. Voyages to Antiquity cannot assist guests with completing the Visa Applications, and it is the guest s sole responsibility to obtain, and have readily available, all proper documentation necessary for travel. The application process and governmental rules change frequently, and so please inquire with a travel agent or contact a Visa Service agent if assistance is required, which will impose additional charges. At the time of printing, visas for itineraries that include India (including Port Blair) need to be obtained by citizens of the US, Canada, UK, Australia or New Zealand in advance. Visa type and documentation requirements vary by nationality and cruise code. Please use the itinerary sent with your confirmation, and/or the website itinerary to check if a visa and which type is necessary for your specific voyage. Boarding may be denied if you arrive at embarkation without all the proper travel documentation, and in that case, unfortunately, you would not be eligible for a refund. 3

4 HEALTH AND VACCINATIONS Vaccinations Some of our itineraries require mandatory vaccinations. At the time of printing, a yellow fever certificate (or exemption certificate of the same) is required for itineraries that visit Angola. For some ports visited during our Southeast Asia and South Africa voyages, Voyages to Antiquity recommends discussing the use of anti-malarial tablets with your local GP or pharmacist. In addition, it is strongly recommended that each guest be current with routine immunisations, e.g. tetanus boosters. Your doctor or healthcare provider will determine what you will need, depending on factors such as your health and immunisation history, areas of each country you will be visiting, and planned activities. Please visit the following websites for current traveller s health information: International: (World Health Organisation) United Kingdom: United States: Canada: Australia: New Zealand: Fitness to travel The cruises and land programmes featured in our itineraries include extensive sightseeing, which may involve walking on uneven surfaces, up and down multiple stairs, and require a certain level of fitness. With your documentation you will receive a Fitness to Travel statement which you will need to read carefully and contact us immediately if you have any cause for concern. It is important that you read this Fitness to Travel Statement in connection with our Booking Terms & Conditions and, by accepting these terms, you certify that you are fit to travel and not travelling against medical advice. Please also refer to the Shore Excursions section (pages 8/9). Prescription Medicines and Eyeglasses Please be sure to bring extra supplies of your prescription medicines, as not all medications are the same or available in each country. It is also helpful to have copies of your prescriptions with you on your travels. If you are diabetic, insulin can be stored in the Medical Centre, however, staterooms (categories A-F) are equipped with a mini refrigerator. Arrangements will also be made for the safe disposal of syringes. Similarly, it is highly recommended that you bring a duplicate pair of eyeglasses or contact lenses along with a copy of the prescription in case there is a replacement need. Special Needs The cruises and land programmes featured include extensive sightseeing of ancient archaeological sites which involve walking on uneven surfaces, up and down multiple stairs, and require a certain level of fitness and mobility. Many ports on the itineraries require disembarkation from the ship using the ship s or local tenders. These cruises are not suitable for wheelchair users. Guests that need to travel with medical apparatus including wheelchairs, portable CPAPs, and orthopaedic devices must have advised Voyages to Antiquity in writing at the time of deposit. Please also note that wheelchairs are not allowed on tenders or local boats and guests requiring use of a wheelchair ashore may not be able to participate in some excursions. A doctor s statement of fitness may be required. All guests need to be self-sufficient and have an able-bodied guest travelling with them to take full responsibility for any assistance that is required. Important Notice: Failure to advise Voyages to Antiquity as required may result in denied boarding, and no refunds are provided for such incidents. Ship and cruise staff are not able to push wheelchairs or provide walking assistance. 4

5 In accordance with the Fitness to Travel statement, Voyages to Antiquity reserves the right to refuse admission to certain excursions if in our judgement it is not suitable and where other less strenuous excursions are available in that port. Dietary Restrictions Guests with special dietary restrictions or specific food allergies must have advised Voyages to Antiquity in writing at the time of deposit, and while all possible will be done to meet the requirement(s), the guest is expected to exercise due caution when dining, either on board or during pre-, mid- and post-cruise hotel stays or on full-day excursions. The ship can meet most general requests such as low cholesterol, diabetic, gluten-free and salt- or fat-free. While all dietary requests are provided to our local suppliers and hotels in advance, Voyages to Antiquity cannot guarantee fulfilment on included meals at hotels or local restaurants on pre-, mid- and post- cruise hotel stays (especially in Morocco) or on full-day excursions. 5

6 MONEY MATTERS ASHORE Currency Exchange For up-to-the-minute exchange rates, consult a major newspaper or bank. You can also check via the web at There is no need to obtain local currency in advance of your departure for every country you ll be visiting. However, we suggest that you exchange some money for the first country on your itinerary, either through your bank prior to departure, or at the international airport where ATM s are generally available. If you plan to use a credit card or ATM card, we suggest you contact your bank or card issuer for overseas affiliations in the countries you will be travelling, and at the same time, verify that your card(s) can be used internationally. It is also recommended that you advise your bank or card issuer of your travel dates and countries of travel. For security reasons, some banks place limits on the number and amounts of withdrawals that can be made at ATM s in certain countries. Your bank or card issuer can provide specifics. Gratuities Ashore Porterage of your luggage is included between Aegean Odyssey and the port customs areas, and if you have purchased air or optional land programmes from Voyages to Antiquity, overseas hotel porterage is also included. If you are travelling independently of Voyages to Antiquity air or land programmes, a good rule of thumb for porterage is $2 to $3 per bag. On shore excursions, it is customary to show your appreciation to the guide and driver and we recommend the following base guideline: Local Guide, per person: $2 to $3 for a halfday tour ($US) Driver and Coach Assistant, per person: $1 to $2 for a half-day tour ($US) Passengers on land tours involving overnight hotel stays will have gratuities paid for baggage handling by hotel porters, but not for guides, escorts or coach drivers, which will be at the client s discretion and in line with the above half-day guide. FLIGHTS, TRANSFERS & HOTELS Flight Arrangements (not applicable to passengers from Australia or New Zealand) We will endeavour to advise flight details at time of booking. Actual flight confirmations will be sent to you as soon as we receive them from the airline. The flight information provided to you or your travel agent is based on the passenger details and requirements advised to our Reservations Agent at time of booking. Please review this information carefully. It is especially important to check that the names on your reservation match the first and last name on your passport. If any errors are noted, please contact your travel agent or Voyages to Antiquity immediately. Changes to confirmed flight reservations can result in additional charges by the airline, changes in air schedules, or loss of prior seat assignments. All air schedules are subject to change by the airlines without notice and such changes are beyond the control of Voyages to Antiquity. Kindly note that in some cases Voyages to Antiquity will use a different carrier for your outbound and inbound journey. In these situations, guests are reminded to check the luggage allowance for both journeys in case it varies by airline. 6

7 Seat Assignments Seat assignment policies vary by airline and by type of contracted air fares by Voyages to Antiquity. We regret it is not always possible to confirm specific seat assignments prior to check-in. Please note that we will be happy to pass on any special requests to the airline for their attention, however, these requests cannot always be guaranteed. Transfers Transfers to and from Aegean Odyssey, or a pre- or post-cruise hotel, are included for those guests arriving and departing on the dates featured on the published Voyages to Antiquity cruise or land itinerary, but only for guests purchasing Voyages to Antiquity air arrangements. Furthermore, to qualify for transfers, guests from Australia and New Zealand must arrive and depart on cruisetour dates (including pre- and post-cruise hotel stays) and must have provided us with their flight details in good time prior to their arrival. Guests with special or independent air or hotel arrangements can check with their travel agent or ask our representatives for suggestions regarding arrival and departure transfers. Details concerning general transfer arrangements, meet and greet by Voyages to Antiquity ground representatives, and location of Aegean Odyssey in the embarkation port of call are provided with your Final Documents. Hotels & Land Extensions/Tours In addition to transfers as noted, included pre-, mid- or post-cruise hotel stays include breakfast, porterage, tax and service charges, a half-day tour, plus hospitality desk services during your stay. Included land tours feature additional services and meals as outlined in Voyages to Antiquity s brochure and on the website. Guests booked in Balcony Class (categories A to D) will usually stay at Deluxe properties. Guests in categories E to M will usually be in First Class, Superior First Class or Deluxe hotels. Guests travelling together must have advised their travel agent or Voyages to Antiquity at the time of booking, or at least 60 days prior to travel. Please note that most hotels do not allow check-in prior to 3:00pm and guests with early arrivals may have a short wait before checking-in. In some cases, when flight arrival times are too early for check in/too late after check out, Voyages to Antiquity will arrange a hospitality room where you can wait comfortably with tea and coffee facilities. Extra nights for pre- or post-cruise included land stays are available at additional cost for guests who have made their own air arrangements. These extra nights include room, breakfast, service charges and taxes. Transfers from the airport to hotel or vice versa are not provided for guests travelling outside of the published brochure package dates. 7

8 LUGGAGE & PACKING A Word about Luggage In today s travel environment, security regulations concerning airline luggage handling and airport security can be very confusing. Luggage allowance policies vary by airline, destination, frequent flyer status and class of service. Airlines strictly enforce their carry-on and checked luggage policies. Additional fees may be assessed at check-in should the weight, size and number of bags to be checked be outside the airline s stated policies. These policies also change frequently and we recommend that you or your travel agent contact the air carriers directly to obtain the most current luggage allowance restrictions. Any charges or fees relating to the carriage and the handling of luggage, excluding at the pier and to and from Aegean Odyssey, are the guests responsibility. All hand-carried effects are your personal responsibility. Kindly note that in some cases Voyages to Antiquity will use a different carrier for your outbound and inbound flight and so luggage allowance can vary per journey. It is the responsibility of the guest to check the luggage allowance policy of each airline. In accordance with airport security restrictions for carry-on luggage, it is recommended that you hand carry travel documents (passports, visas, inoculation verification, cruise and air tickets), medications and valuables. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk. Voyages to Antiquity is not responsible for loss or damage to guests luggage and insurance is strongly recommended (mandatory for UK passengers). Voyages to Antiquity further recommends that you ensure all luggage locking mechanisms conform to current government regulations and that you do not pack or, in fact, travel with valuables you consider irreplaceable. SHORE EXCURSIONS A Cruise Guide tailored to your particular cruise is sent with your travel documents, but descriptions of the tours on each itinerary are also available on the Voyages to Antiquity website You are also required to sign up for your preferred Shore Excursions (included and optional) prior to your cruise, either via the Manage You Booking section of the website or via the Sign-Up sheet which you will be asked to hand in at the beginning of your cruise. What to Expect on Tour Voyages to Antiquity was among the first ocean cruise lines to introduce the use of the Quietvox Audio System during our excursions ashore. Once aboard Aegean Odyssey, each guest will find a receiver and set of earphones in their cabin. Guests are responsible for charging these devices in their cabin before each excursion and full instructions for this are provided on board. Please note that the Quietvox devices are not used during the excursions which take place during the preand post-cruise land packages. Sightseeing group sizes vary according to the excursion and the coach availability within each region, yet groups can often be between 8

9 35-42 guests per coach. The Quietvox system ensures that each guest can clearly hear the guide s commentary while up to 50 feet away allowing guests to spread out or linger in front of particular exhibits without missing anything. Guests are pre-assigned to sightseeing groups prior to embarkation, therefore it is recommended to advise Voyages to Antiquity of other guests that are travelling with you at the time of booking or prior to your home departure. Activity Levels Our included sightseeing itineraries are outstanding, but many can be strenuous; therefore a reasonable level of fitness is expected. There is extensive sightseeing of ancient sites which may involve walking on uneven surfaces, up and down multiple stairs, and some ports on the itineraries require disembarkation with the ship s or local tenders. Your cruise guide will give you an indication of the expected level of activity for each tour and the symbols indicate the type of activity involved. Guests with mobility issues may always opt out of any included tour as they wish; others may simply choose to take a break from touring on certain days. There will be times when access to sites is restrictive for guests with mobility or medical issues that require routine use of medical apparatus, such as a Zimmer frame, oxygen concentrator or wheelchair. As a reminder, Voyages to Antiquity should have been advised at time of deposit of any special needs requirements. All guests need to be self-sufficient and have an able-bodied guest travelling with them to take full responsibility for any assistance that may be required. We reserve the right to refuse admission to certain excursions if in our judgment it is not suitable and where other less strenuous excursions are available in that port. Deciding what to pack for a cruise can be difficult. Whether you are island-hopping across the Mediterranean, cruising the fjords of Norway, or exploring the cities and temples of Southeast Asia, the advantages of cruising can bring with it the worry of what to wear. With these simple tips and reminders, we feel you will be well prepared for any situation. DRESS CODE Deciding what to pack for a cruise can be difficult. Whether you are island-hopping across the Mediterranean, cruising the fjords of Norway or exploring the cities and temples of Southeast Asia, the advantages of cruising can bring with it the worry of what to wear. With these simple tips and reminders, we feel you will be well prepared for any situation. Aegean Odyssey We want your life on-board to be as relaxed and informal as possible, but we are also aware that this can mean different things for different people. As such, there is no mandatory dress code, although we do ask passengers to kindly refrain from wearing shorts in the à la carte Marco Polo restaurant. Aside from this one request, the overall atmosphere of Aegean Odyssey can be described as country-club casual. T-shirts and shorts are perfectly acceptable for dining in the Terrace Café, as are jeans and smart trousers. It s this easy-going informality that epitomises the attitude you will find across the ship s public spaces. In the evening, our regular cocktail hour in the Charleston Lounge provides an opportunity for passengers to unwind and exchange stories with their fellow passengers, usually to the sound of a string trio or pianist. For this kind of event we recommend dressing as you might for any cultural occasion. Men often like a polo shirt and slacks, or perhaps a collar and jacket. For women, a favourite ensemble or something universal and familiar. For our Captain s cocktail evenings, some guests like to dress up and so you might wish to pack that special outfit. 9

10 Ashore Whatever the continent or the destination, well-fitting, sturdy shoes with non-slip soles are extremely important for visits to all archaeological sites. For cruises to the Mediterranean, South Africa, India and Southeast Asia, walking shorts, loose skirts and breathable short sleeve blouses are some good options for women. For men we recommend cotton shirts, chinos, jeans or knee-length shorts, although the latter two will not be suitable for many holy places. Women will need to bring a scarf for visits to mosques and some monasteries, convents and churches, in accordance with local customs. Our on-board staff will let you know if this is required beforehand, so you are not caught out. Many sites are completely open with little or no shade, so a broad-brimmed hat is highly recommended for sun protection. Once ashore you may find you do not need it, but having one with you is always a good idea Temperatures When cruising to Great Britain and northern Europe in the summer months, it can get quite muggy, especially in wet conditions, so a lightweight and breathable waterproof jacket is good for these destinations. Temperatures in Norway and Iceland can fall as low as 42 F (approximately 5 C) during the day even during the summer season, so a warm coat and sweater as well as the ability to layer is essential. It s also a good idea to make sure your walking shoes are waterproof. Even in tropical destinations temperatures can cool off in the evenings and you may occasionally find the air-conditioning in some areas of the ship a little too much for your liking. In such cases, we would again recommend having a few simple layers to hand that can be removed and put on with ease. or are two websites that are well worth checking out before your departure, to get an idea of the regions you will be visiting. ADDITIONAL ITEMS TO BRING To help you remember all the little things travellers tend to forget, or may not realise they will need, here is a quick checklist of recommended items to include in your packing: Well-fitting, broken-in walking shoes (stouter for cooler destinations in the north) Slip-on shoes (for ease when visiting mosques) Warm coat and light rain jacket (for more northerly destinations) Hat/Sunshade Sunglasses (perhaps two pairs in case one is mislaid) Sunblock and after-sun cream Swimsuits (and cover-up) Gym shoes Exercise clothing Collapsible walking stick Travel umbrella Travel alarm clock Electric current converter and plug adapter Extra luggage tags (in case yours are lost) Extra pairs of contact lenses or eyeglasses (and prescription copies) Small plastic bags (good for storing things like photographic equipment) Lightweight jacket for breezy evenings Beach sandals Hand sanitiser and wet wipes Mosquito repellent (especially for our Southeast Asia and South Africa itineraries) Binoculars (especially for safaris) Extra batteries for cameras Copies of travel documents (to be kept separate from the originals) 10

11 ON BOARD AEGEAN ODYSSEY Money Matters On Board A cashless system is operated on board Aegean Odyssey with all purchases charged to your cabin account. You will be required to register a credit card at Reception shortly after embarkation. Your final account can be settled in UK or US$ at the end of the cruise. Visa, MasterCard and American Express credit cards, cash and traveller s cheques can be used for final settlement. Personal cheques and some debit cards cannot be accepted. UK guests - Please note that all card payments are processed by a chip and pin system which requires you to enter your 4-digit PIN. On board, limited cash exchange facilities may be available at Reception and the rate of exchange is based on current tourist rates. There is a small fee for exchange of funds, similar to what you would expect to pay any other currency exchange facility. Please be reminded that the Aegean Odyssey cannot always convert into local currency, yet in some destinations there may be the chance to buy small non-refundable local currency packages on board. Medical Centre Aegean Odyssey has a fully-equipped medical centre staffed by a doctor and licensed nurse. Charges apply for consultations, prescriptions and cabin visits. Guests with medical issues that may require treatment during the cruise and land programme, such as insulin, oxygen therapy, etc., must have advised Voyages to Antiquity in writing at time of deposit. Passengers who travel with a large supply of medications may be required to show documentation while passing through customs. Voyages to Antiquity reserves the right to refuse or revoke passage to anyone who is in a physical condition that is beyond the care that can be provided or made available. Electrical Appliances The ship s cabins and suites feature outlets with 220 voltage designed for 2-pin European plugs and current conversion devices. Hair dryers are provided, and electric rollers, curling irons, electric shavers and other small appliances can be used in your cabin. A limited number of adaptors (not current convertors) are available at the Purser s Office and a returnable deposit is required. However, we do recommend you bring your own in case none are available. For safety reasons, travel irons and kettles are not allowed. Special Note relating to hotel stays: Electrical plug configurations vary widely at hotels in Europe, Egypt and Morocco. We strongly recommend that you bring a Universal Adapter/Converter for added convenience. Many now include USB chargers. 11

12 Smoking Smoking on board Aegean Odyssey is only permitted in the designated area on Belvedere Deck aft. Smoking is prohibited in all other areas including cabins and balconies, and also on excursion and transfer coaches. Restrictions also apply to e-cigarettes. Emergency Drill Before Aegean Odyssey sails, there will be a full Muster Station s Drill. All passengers are required to attend with life jackets which can be found in your cabin wardrobe. Instructions on wearing the life jacket and your Emergency Drill assembly point are on the inside of the cabin door. If you need a child s life jacket, please ask your cabin steward. Fire Precautions Fire is a ship s biggest enemy. If you detect a fire or smell smoke, please notify the nearest crew member at once or telephone 100. Never throw cigarettes over the side of the ship as they can easily blow back into the ship at another place and cause a fire. Alcohol Policy The minimum age for the purchase and/or consumption of alcoholic beverages on board is 21 years of age. The purchase of alcoholic beverages for guests under the minimum age is prohibited. Alcoholic beverages and other containers brought on board Aegean Odyssey will be collected for safekeeping and returned upon disembarkation. Guests are kindly reminded to consume alcohol responsibly and in moderation. The on-board staff reserve the right to refuse to serve or sell alcohol to any guest who displays disruptive or irresponsible behaviour as a result of consumption. 12

13 ON-BOARD DINING Dining arrangements on Aegean Odyssey are Open-Seating, meaning there are no preassigned tables or separate sittings. All dining hours are arranged to suit the ship s time in port and the shore excursion programme. The Marco Polo (Lunch & Dinner) The most formal of the ship s restaurants, the Marco Polo, has a full waiter service, casual country-club elegance and destination influenced food. At lunchtime, you can choose from a variety of starters, three dishes of the day including grilled fish, a pasta special and a choice of desserts, fruit and cheese. In the evening, dinner will include appetisers, soup, salads, a choice of three or four main courses and desserts. Vegetarian options are available. The complimentary house wines are all carefully sourced in accordance with the cruise. There is also a full wine list of superior vintages available for purchase. The Terrace Café (Breakfast, Lunch & Dinner) With a combination of indoor and outdoor seating, sophisticated Mediterranean interior design and cooking on the open grill, the Terrace Café replicates the charm and ambiance of a seaside trattoria. The day starts in the Terrace Café with breakfast when you can either enjoy a healthy combination of yoghurt, fruit and muesli or indulge in eggs, bacon or an omelette. For early or late-risers there is a healthy breakfast selection on Lido Deck. Tapas on the Terrace (Dinner) In the evenings, Tapas on the Terrace recreates the informal yet sophisticated atmosphere of a Mediterranean bistro. Here you can choose from a selection of mouthwatering appetisers try our delicious seafood paella or pick from the wide range of authentic Italian pizzas. Equal care has been given to the selection of the house wines, complimentary with dinner, served at Tapas on the Terrace; these will be served at your table by our helpful waiting staff. Afternoon Tea There is something magical about the tradition of taking tea at sea. On afternoons when you are not ashore, a selection of freshly-prepared sandwiches, cakes and scones will be served in the Charleston Lounge or Terrace Cafe. Accompanying these is, of course, a choice of refreshing teas and coffees. 13

14 GENERAL INFORMATION Athena Health Spa The Spa is situated on Columbus Deck aft and features a gym, sauna and treatment rooms. Beauty Salon/Hairdresser The Beauty Salon and Hairdresser are on Belvedere Deck. The list of services can be found in your cabin compendium and the opening hours are in the Daily Journal. Services are charged to your on-board account. Communications Aegean Odyssey features satellite communications technology. The Internet Centre is open 24 hours and is located on the Belvedere Deck. Charges are based on a data purchased basis. Information regarding internet and wi-fi charges will be advised on board and passwords are available at Reception. It is recommended that the onboard internet service is only used to check s, etc. Specific details concerning ship telephone numbers will be provided in your Final Documentation. Please note that broadband USB devices such as those provided by a telephone carrier like T-Mobile or Vodafone (UK), can be used when the ship is in port or within range of a wireless network. Daily Journal A Daily Journal giving details of the following day s activities will be delivered to your cabin each evening. Spare copies are available from Reception. Deck Chairs These are available without charge, but we ask you not to reserve chairs when not actually being used. Deck Games/Indoor Games A selection of games and playing cards are available from the Library. Gift Shop This is situated on Promenade Deck and stocks a range of gifts, clothes, jewellery and the small necessities you may have forgotten. Purchases are charged to your on-board account. The shop is always closed while the ship is in port in order to comply with local regulations. Opening times are shown in the Daily Journal. Gratuities and Service Charges on board Your cruise fare includes gratuities to your cabin steward and the dining room staff. Guests, at their own discretion, may wish to also show appreciation to individuals offering exceptional service. A service charge of 12.5% is automatically added to your account for any bar or spa service. Housekeeping Housekeeping services are available 24 hours a day for requirements such as extra pillows, towels, blankets and ice. 14

15 Laundry Services Laundry and pressing services are available on board. A price list and laundry bag are provided in your cabin or available on request from your cabin steward. Dry cleaning is not available. Library The Library is on Promenade Deck Reception The Reception Desk on Belvedere Deck midship is open 24 hours a day for all general enquiries and wake-up calls. Ship s Registry Panama. Special Note Please note that wine is not included with dinner at hotels on any land stay. Swimming Pool The pool is located on Lido Deck and is filled with seawater when weather, local port regulations and sea conditions permit. 15

16 THE MULTI-AWARD WINNING CRUISE LINE WINNER AWA RDS 2015 VOYAGES TO ANTIQUITY BEST FOR ENRICHMENT