Professional Leadership Program

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Marcia Little
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1 Professional Leadership Program

2 Professional Leadership Program Professional Leadership Program Program Operations Leadership Program Business Leadership Program areas - Rooms Division - F&B -Human Resources - Purchasing -Quality Control - Financials -Sales Position Junior Resident Manager Junior Business Manager The Professional Leadership Program has two divisions: Operations Leadership Program and Business Leadership Program. Each division is focused on the different Hotel s management departments, in order to develop the specific competencies of the next Blue Diamond leaders.

3 Operations Leadership Program

4 Business Leadership Program

5 Professional Leadership Program At Blue Diamond Resorts, we believe that our human team is the most valuable resource and the one which makes the difference within our guests. Our saying is It is a pleasure and we make it a real fact by creating memorable vacation experiences for guests and inspiring our hosts. Customer-centered service is an unmistakable characteristic of each host of the Blue Diamond family. By joining Blue Diamond Resorts, you will gain access to an array of rich experiences, knowledge and opportunities that will prove invaluable to your personal and professional growth. Our Professional Leadership Programs are of exclusive commitment and on a full-time basis, lasting 12 months.

6 Professional Leadership Program The program has been designed: - To allow each candidate the opportunity to implement the skills, techniques and philosophy learned, and provide the ability for him/her to expand his practical knowledge in the hospitality industry for his/her dissertation. - To create a pool of qualified professionals, trained to our Company standards and ready to fill our vacancies. - To have a structured program that facilitates schools and company the monitoring and evaluation of the intern s professional progress.

7 Professional Leadership Program This position provides the networking and relationships between the different business centers and empowers the relationships with managers and head of departments. Participants are qualified as high potential candidates and are training for future hotel management positions; they may participate in the executive and operational meeting that take place in the hotel in which they are working. Each participant has a mentor or coach who will help the student in his/her daily activities and will advise him/her on any issues. The coach will guide the participant throughout the entire program. The coach participates in all periodic assessments that are made to the participant, becoming a point of reference for whatever he/she may need.

Professional Leadership Program Qualification - Participant must be an active last semester student or recent graduate of the School of Business & Hotel Administration, Tourism or similar.

8 Professional Leadership Program Qualification - Participant must be an active last semester student or recent graduate of the School of Business & Hotel Administration, Tourism or similar. - Participant must be fluent or have the ability to speak at least three languages (bilingual Spanish/English and third language). - Geographical mobility. - Skills: Service attitude, Communication and Active Listening. Take initiative and Being Proactive. Ability to Build Interpersonal Relationships. Teamwork. Note: for Business Leadership Program participants must obtain Master Degree Studies.

Professional Leadership Program Program Goal The hotel leadership program has been designed to provide each participant with practical knowledge of standards, products and services offered by Blue

9 Professional Leadership Program Program Goal The hotel leadership program has been designed to provide each participant with practical knowledge of standards, products and services offered by Blue Diamond Resorts, specifically for the all-inclusive hotel segment, as part of their coaching and training to obtain their degree. In the position of Junior Resident Manager, each intern will have the opportunity to learn, under close supervision, and get exposed to the different areas of services. As a Junior Business Manager, intern will have the opportunity to learn, under close supervision, and get exposed to the different areas of administration.

Professional Leadership Program General Duties: Attend briefings or department meetings. - Knowledge and practical implementation of the standards of personal presentation.

10 Professional Leadership Program General Duties: Attend briefings or department meetings. - Knowledge and practical implementation of the standards of personal presentation. - Comply with the procedures focused on the preservation of ecosystems and environmental care. - To direct and develop excitement in execution of the Mission, Vision and Quality Policies of the hotel. - Promote the use and documentation of guest s preferences. - Promote health and safety workplace in his/her area. - Knowledge and implementation of standards.

11 Professional Leadership Program Main responsabilities Operational Funtions: - To perform regular rounds on the property, in order to verify proper operation, uniform, order and security within the hotel areas. - Daily supervision of the activities of the day and the correct operation of the centers of consumption at the hotel. - Maintain close communication with guests, developing public relations to enhance the positioning the hotel s image. - To review, according to a sampling, hotel rooms, monitoring the areas of opportunity generated. - Participation in the development of strategic and operational planning to meet the objectives established by the hotel.

12 Junior Resident Manager Main responsabilities Operational Funtions: - Monitoring guests and/or hosts comments and/or complaints. - Maintain in General Manager and Department Managers informed about any anomalies that may occur in the hotel. - Checking the daily guest satisfaction Index generated by the different tools that are handled: Geshotels, Revinate and Trip Advisor, following up on the reported opportunity areas. - Monitor pending news from the previous turn and/or reported by executives of the hotel.

13 Junior Resident Manager Main responsabilities Operational Funtions - Monitor Second Effort Reports and Opportunity Reports. - Respond to any guest s request. - To develop and create projects that can help improve the service or the operation of the hotel. - To provide personalized service to groups, VIPS and repeat guests to ensure that their needs are met according to expectations. - Monitoring the performance of equipment controls and operational tools for their proper control. - To actively participate on BDR teams to guest service matters.

Junior Resident Manager Abilities and Skills to Perform Management Skills - Customer Orientation. - Innovation. - Creativity and Imagination. - Business Vision.

14 Junior Resident Manager Abilities and Skills to Perform Management Skills - Customer Orientation. - Innovation. - Creativity and Imagination. - Business Vision. - Leadership and People Development. - Negotiation. - Team Work. - Decision-Making. - Conflict management. - Attention to detail. - Stress and Time Management. - Resilience

15 Junior Resident Manager Benefits & Compensation Blue Diamond Resorts offers - Accommodation - Meals (Access to the staff s dining room) - Transportation to workplace - Monthly allowance (amount according to participant s degree, experience and internship country). - Participation in the executive and training programs.

16 Vacancies Mexico: - Royalton Riviera Cancun Dominican Republic: - Royalton Punta Cana - CHIC by Royalton Punta Cana - Memories Splash Punta Cana - Royalton Bávaro Jamaica: - Royalton White Sands - Royalton Blue Waters - Royalton Negril Saint Lucia: - Royalton Saint Lucia

17 Our Brands

com RIVIERA CANCUN MEXICO HABANA VARADERO JIBACOA CUBA CAYO COCO MONTEGO BAY

18 The Caribbean s fastest growing resort management company with over 32 resorts spanning 6 countries with more than 14,000 rooms RIVIERA CANCUN MEXICO HABANA VARADERO JIBACOA CUBA CAYO COCO MONTEGO BAY NEGRIL CAYO SANTA MARIA HOLGUIN JAMAICA DOMINICAN REPUBLIC PUNTA CANA SAINT LUCIA PAPAGAYO Costa Rica

DreamBed * Enjoy a restful sleep in your modern spacious rooms on our premium handcrafted DreamBed designed exclusively for Royalton Luxury Resorts All-In Connectivity * Free Wi-Fi throughout the

19 DreamBed * Enjoy a restful sleep in your modern spacious rooms on our premium handcrafted DreamBed designed exclusively for Royalton Luxury Resorts All-In Connectivity * Free Wi-Fi throughout the resort and unlimited free calling to North America and most of Europe; also available when you download our free app Reservation-Free Dining Enjoy first class dining experiences in our à la carte speciality restaurants as you please, without the hassle of reservations Royalton Luxury Resorts offer discerning guests a unique and luxurious vacation with upscale accommodations and the highest quality service. All inclusive Award winning Relaxing and breathtaking beachfronts Diamond Club service for an exclusive feel Exquisite world-class gourmet dining *Not applicable to Cuba Properties

Hideaway at Royalton Luxury Resorts provides adult guests the All-In Luxury experience plus the following: Vacation escape for guests over 18 with unlimited access to nearby Royalton Luxury Resort s

20 Hideaway at Royalton Luxury Resorts provides adult guests the All-In Luxury experience plus the following: Vacation escape for guests over 18 with unlimited access to nearby Royalton Luxury Resort s amenities Luxury Extras such as personalized check in, upgraded room service menu, nightlife entertainment and beach/pool concierge Exclusive adult only pools, beach area and restaurants. Luxury Weddings: Unique wedding options including our exclusive Sky Wedding venue

Grand Lido offers a contemporary, upscale and elegant naturist holiday for couples and single alike who desire a more liberated experience with 26 exquisite ocean-facing suites in an isolated

21 Grand Lido offers a contemporary, upscale and elegant naturist holiday for couples and single alike who desire a more liberated experience with 26 exquisite ocean-facing suites in an isolated enclave, premium Butler Service: Club MoBay Service: At Sangster International Airport guests receive fast track and personalized meet & greet services plus access to an exclusive Lounge Private Airport Transfers: Presidential Suite guests receive free airport transfer Access to an additional two nearby luxury all-inclusive resorts Royalton Negril and adults-only Hideaway at Royalton Negril

CHIC by Royalton Luxury Resorts provides guests the All-In Luxury experience plus the following: Adults only modern stylish hotel with a social atmosphere and luxury offerings of famed hot spots such

22 CHIC by Royalton Luxury Resorts provides guests the All-In Luxury experience plus the following: Adults only modern stylish hotel with a social atmosphere and luxury offerings of famed hot spots such as Vegas and South Beach. Premium top shelf liquor with a daily entertainment program including guest DJs and leading fitness instructors. All-Exclusive luxury extras concept such as private cabanas, mermaid pool, worldclass spa, oxygen bar and private chef table. Unique and trendy à la carte restaurants offering eclectic cuisines from around the world including Middle Eastern and Italian.

23 Memories Resorts & Spa welcomes guests to Celebrate the Moments with family and loved ones across the Caribbean breathtaking sandy beaches. All-Inclusive Casual family-friendly and adults only atmosphere Large pools and kid-friendly areas Beautiful beachfront locations Spacious accommodations and connecting rooms Daily activities for all ages and activity levels

24 Starfish Resorts welcome travellers of any age to a wonderful vacation escape with outstanding value and a lively atmosphere for the whole family to enjoy. Wide range of hotel locations and accommodation-types Friendly atmosphere

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C H I C ALL EXCLUSIVE

C H I C ALL EXCLUSIVE C H I C ALL 03.03.2015 1-855-744-8371 WWW.CHICPUNTACANA.COM EXCLUSIVE PARTY PRIVATE BEACH BUTLER ADULTS ONLY RESORT SOCIAL SPA PREMIUM LOUNGE WIFI LUXURY GOURMET POOL DINING BEACHFRONT SUITES TOP SHELF