Table 1 Achievements of Youth Hostels in 10 th Five Year Plan

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1 CHAPTER 1 BACKGROUND 1.1 BRIEF BACKGROUND The Government of India has been extending support to Youth Hostel Movement since The Youth Hostels Scheme was formulated as per the guidelines prescribed in the manual of the International Youth Hostel Federation. Youth Hostels Scheme has been functioning as a joint venture between the Central and the State Governments. While the Central Government bears the cost of construction, the State Governments provide fully developed land free of cost, with water, electricity and approach road. After construction the Hostels are handed over to the State Governments for management. The Youth Hostels are looked after by a Warden and the Assistant Warden, usually, a husband wife team, who are paid an honorarium of Rs.5,000/- for both and conveyance allowance of Rs.500/- per month. A special allowance of Rs.500/- per month is also paid to the team of Warden/Assistant Warden working in the Youth Hostels located in North-Eastern Region of the country. The 9 th Five Year Plan (Vol-2) under the heading Performance Review of Eighth Plan mentions that 50 Youth Hostels have already been commissioned by then and 23 were under various stages of construction. Further to this, the year-wise financial and physical achievements of Youth Hostels during the 10 th Five Year Plan may be seen in the following Table-1: Year Table 1 Achievements of Youth Hostels in 10 th Five Year Plan Budget Estimate (Rupees in Crores) Achievements Total No. of Youth Hostels Total Plan Outlay The above Table shows that by the end of 10 th Five Year Plan, 72 Youth Hostels have been constructed. 1

2 1.2 FINANCIAL ALLOCATION DURING 11 TH FIVE YEAR PLAN The Planning Commission has allocated only Rs.12 crores (annex.i) during the 11 th Five Year Plan for the completion of ongoing projects of Youth Hostels and has desired to discontinue the scheme thereafter. 1.3 EVALUATION OF EXISTING YOUTH HOSTELS Since, the Government of India has been spending funds on setting up of Youth Hostels in various States for the last many years. It was decided to evaluate the working of the existing Youth Hostels so that necessary steps can be taken to bring in improvements wherever necessary and to decide whether the Youth Hostels Scheme is to be continued or not. Department of Youth Affairs and Sports, Government of India, entrusted this task of evaluation of Youth Hostels to Youth Hostels Association of India (YHAI), New Delhi. However, no funds were released to YHAI to undertake this study. 2

3 CHAPTER 2 TERMS OF REFERENCE FOR EVALUATION 2 TERMS OF REFERENCE The broad terms of reference for the evaluation of the study are as under: 2.1 To review the existing approach, strategy, priority of the scheme and suggest changes if any, for its greater relevance to the youth in present day context. 2.2 To evaluate the outcome of the implementation of the scheme and suggest new areas of programmes/activities, which may include addition, deletion or merger of the on-going programmes and activities to make more employable skill oriented. 2.3 To examine the functioning of the existing administrative structures and mechanisms, both at central and state levels, and suggest restructuring, if necessary to delivery proposed outputs and outcome under the scheme. 2.4 To suggest whether the Scheme needs to be continued in XI Plan or dissolved forthwith. 2.5 In case it is to be continued, then, please indicate your views about: Need for improvements; Phasing of Expenditure in the 11 th Plan; Setting of physical and financial milestones/targets for the 11 th Plan. 2.6 While framing its recommendations, the Evaluating Agency shall be guided by a realistic assessment of the resources than can be made available by the Government. 3

4 CHAPTER 3 METHODOLOGY 3 The following methodology was adopted to carry out this evaluation study of the Youth Hostels: An Evaluation Committee consisting of the following persons was constituted at the Youth Hostels Association of India, New Delhi: 1. Dr. Harish K Saxena Chairperson National Chairman YHA of India & President International Youth Hostel Federation, UK 2. Shri T C Alakh Resource Person National Treasurer YHA of India 3. Shri Yog Raj Resource Person National Secretary YHA of India 4. Prof. Y L Nangia Member Consultant Director Manpower Management Centre 12, DDA Commercial Complex Munirka New Delhi Mrs Nishi Rawat Secretary Dy. Warden Incharge International Youth Hostel New Delhi Evaluation Committee decided to conduct the study through structured questionnaires. The following two questionnaires were structured for the purpose: i) Mystery Shoppers Questionnaire QNR 1(MS) ii) Evaluation Study of Youth Hostels QNR 2(W) 4

5 Copies of these two structured questionnaires are placed at Annex.II & Annex.III at the end of the report. In addition to the questionnaire Mystery Shoppers were asked to take photographs of the hostel building, entrance, reception area, dining area, kitchen, rooms/dormitories, bathrooms/toilets, lobby etc. Mystery Shoppers faced the risk of reaching some hostels in North East India. It also required patience and dedication on their part as traveling after a long distance they faced the problem of getting accommodation or found the hostel locked. The documents of the Government of India indicate that 72 Youth Hostels were set up till which later rose to 78. Out of which 12 hostels are not commissioned yet. Efforts were made to contact all the 66 Youth Hostels, but only 64 of these could be reached by the Mystery Shoppers. Mystery Shoppers filled-up information about these 64 Youth Hostels in Questionnaire I without the knowledge of Warden and staff of Youth Hostels. This exercise involved a lot of time and expenditure but was worth it as the information collected has been valuable for the purpose of this study. Questionnaire -2 was sent to the Wardens of Youth Hostels for completion. In all 43 questionnaires were received back duly completed by the Wardens/Assistant Wardens. Based on the information, collected through these two questionnaires, the analysis have been done for each Youth Hostel, State-Wise in the following Chapter. 5

6 CHAPTER 4 EVALUATION OF YOUTH HOSTELS 4.1 REPORT BASED ON MYSTERY SHOPPERS QUESTIONNAIRE Analysis of data of each Youth Hostel State-wise has been done hereunder based on the information collected through Mystery Shoppers Questionnaire: STATE: ANDHRA PRADESH 1. Nagarjuna Sagar Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 Kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Good P - d) Horticulture Very Good P - 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities None Presence of Receptionist Yes P Entry in Register of Hostellers No - N 11. Was Receipt issued automatically Yes P Was Receipt issued on asking N/A Was the Bed Neat & Clean Yes P -

7 14. Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) Yes P Use of Cleaning Material(s) No Reply Dormitory Single or 2-Tier No Reply Beds Wooden or Iron Iron P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden None - N 24. Was Warden/Assistant Warden friendly & cooperative N/A Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers No Reply Sign Board of any other office in Hostel Building None P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: Hostel is good but there is no light either at the gate or outside area. There is darkness all around the hostel from 6 P.M. onwards. There is no Warden/ Assistant Warden or a Cook. No food arrangement. No proper register to make entries of Hostellers. There is one Clerk, two Safaiwalas and one Gardner. Very few Hostellers come to stay at the Hostel. 2. Secunderabad Status Positive(P) Negative(N) 1. Distance from the Railway station 4.5kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Poor - N 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Good P Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P -

8 b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner Good P - d) Recreation Facilities Poor - N e) Security Good P - f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities None - N 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Bad - N 15. Presence of Safaiwala(s) Yes P Use of Cleaning Materials None - N 17. Dormitory Single or 2 -Tier 2 - Tier P Beds Wooden or Iron Iron P Comfort of Mattress No - N 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden N/A friendly & cooperative 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P -

9 31. Conclusion in Brief: Hostel building and its infrastructure is poorly maintained. Taps of bathrooms and door knobs are missing. Bathrooms were dirty. No sign board of the Hostel around the area. No Warden/Assistant Warden to look after the Hostel. Only dinner is served, but there is no food arrangement the whole day. 3. Visakhapatnam Status Positive(P) Negative(N) 1. Distance from the bus terminal 8 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Very Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Good P - 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities None - N 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Bad - N

10 15. Presence of Safaiwala(s) Yes P Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Iron P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker No - N 23. Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief Hostel is good, but its maintenance is poor. There is no Warden/Assistant Warden, Chowkidar, no Mali, two Safaiwalas only and one Receptionist who stays there and works day & night. No receipt was issued, the reply was we are not issuing the receipt. 4. Vijayawada Status Positive(P) Negative(N) 1. Distance from the bus terminal 9 kms P - 2. Was it convenient to reach Hostel No - N 3. First Impression from outside Poor - N 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter No - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N

11 d) Recreation Facilities None - N e) Security None - N f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean Poor - N 14. Anything Bad noticed about: a) Bathroom Very Bad - N b) Toilets Very Bad - N c) Kitchen Very Bad - N d) Lawns/Outside Area Very Bad - N 15. Presence of Safaiwala(s) None - N 16. Use of Cleaning Materials None - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Iron - N 19. Comfort of Mattress No - N 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden None - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building Yes - N 29. Any body staying permanently in Hostel Yes - N 30. Any forcible occupation of room(s) Yes - N 31. Conclusion in Brief: Almost everything is negative about this hostel. There is one chowkidar who is running the hostel, he is staying with his family there. Warden is there but staying in Bangalore. About 93 local persons are forcefully staying in the hostel for last 49 days. There was no bed linen, bathrooms were in bad shape, plus the rooms were full of mosquitoes.

12 5 Tirupati Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Good P - d) Horticulture Good P - 8. Food: a) Breakfast Good P - b) Lunch Good P - c) Dinner Good P - d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities Good P - g) Telephone Facilities Good P - h) Any Other Facilities Ironing P - 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) Yes P Use of Cleaning Materials Yes P Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Iron P Comfort of Mattress Yes p Bathroom - Cloth hanging arrangement Yes P -

13 21. Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel Yes - N 30. Any forcible occupation of room(s) No P Conclusion in Brief: There is a Warden and a Cook. Food is not made in the Kitchen but meals are arranged from outside. Outside area is not so clean and there are no trees and plants in spite of the fact that there is a large open area. However, everything else is positive about this hostel. 6. Warangal Status Positive(P) Negative(N) 1. Distance from the bus terminal 1 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter None - N 6. Accommodation with facilities of bed-linen None - N 7. Cleanliness/Hygiene: a) Room/Dormitory None - N b) Bathrooms/Toilets None - N c) Social Area None - N d) Horticulture None - N 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N d) Recreation Facilities None - N e) Security None - N f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities None - N

14 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers No - N 11. Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Bad - N 15. Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Beds Wooden or Iron Comfort of Mattress Bathroom - Cloth hanging arrangement Room Cloth hanging arrangement Provision of a Locker Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area 26. Furniture for Hostellers in Dining area 27. Interaction with other Hostellers 28. Sign Board of any other office in Hostel Building 29. Any body staying permanently in Hostel 30. Any forcible occupation of room(s) 31. Conclusion in Brief: A lot of people are aware about the Hostel, because it is near the bus stand. However, no hosteller is allowed to stay in the Hostel. It is a poorly maintained hostel and its infrastructure is in bad shape. There is no Warden/Assistant Warden to actually look after the hostel as the warden has been on leave for last few months. An employee of Youth Services is managing the hostel and keeping about girls and boys in the hostel in an unauthorized way. Food is also provided to them. Mystery Shopper could fill up this questionnaire with the help of some body.

15 STATE: ARUNACHAL PRADESH 7. Papumpare Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 kms P - 2. Was it convenient to reach Hostel Yes p - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast Good P - b) Lunch c) Dinner Good P - d) Recreation Facilities Poor - N e) Security Poor - N f) Internet Facilities None - N g) Telephone Facilities None - N h) Any Other Facilities None - N 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers No - N 11. Was Receipt issued automatically Yes P Was Receipt issued on asking Yes P Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Yes - N b) Toilets Yes - N c) Kitchen Yes - N d) Lawns/Outside Area Yes - N 15. Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress

16 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative No - N 25. Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: The Hostel has a very impressive building, but there are no sign boards or Reception Area. Maintenance and other facilities are poor. Youth Hostel is being utilized as a Guest House. Only State Government sends its guests or officials. STATE: ASSAM 8. Guwahati Status Positive(P) Negative(N) 1. Distance from the bus terminal 0.5 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Poor - N 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast Poor - N b) Lunch Poor - N c) Dinner Poor - N d) Recreation Facilities Poor - N e) Security Poor - N f) Internet Facilities No - N

17 g) Telephone Facilities No - N h) Any Other Facilities None - N 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking Yes P Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Bad - N 15. Presence of Safaiwala(s) Yes P Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Comfort of Mattress 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building Yes - N 29. Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: Hostel is being run by the District Sports Authorities, as they have occupied the premises and cater only to sports persons. The building and infrastructures are not maintained properly and needs massive renovations. A person from District Sports Authority is posted as a Warden, but he has not joined his duties.

18 9. Tezpur Conclusion in Brief: Questionnare could not be filled up. Although the Hostel is ideally located, but it was found locked. Even a Chowkidar was not there. After enquiring from the neighborhood of the hostel, it was revealed that the Warden Lt. Col Lama does not stay there and visits the hostel when some body is staying there. STATE: BIHAR 10. Patna Status Positive(P) Negative(N) 1. Distance from the Railway Station 1kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Very Good P - d) Horticulture Good P - 8. Food: a) Breakfast N/A b) Lunch N/A c) Dinner N/A d) Recreation Facilities N/A e) Security N/A f) Internet Facilities N/A g) Telephone Facilities N/A h) Any Other Facilities N/A 9. Presence of Receptionist Yes P Entry in Register of Hostellers 11. Was Receipt issued automatically Yes P Was Receipt issued on asking 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N

19 c) Kitchen Bad - N d) Lawns/Outside Area Bad - N 15. Presence of Safaiwala(s) Yes P Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress No - N 20. Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: The Hostel is situated in the heart of the city. However, due to non-availability of water, nobody stays there. Hostel and infrastructure are not maintained properly. STATE: GOA 11.. Pedden/Mapusa Status Positive(P) Negative(N) 1. Distance from the bus terminal 5 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Very Good P - 5. Welcome at Reception Counter Very Good P - 6. Accommodation with facilities of bed-linen Very Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Excellent P - b) Bathrooms/Toilets Excellent P - c) Social Area Excellent P - d) Horticulture Excellent P -

20 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N d) Recreation Facilities Very Good P - e) Security Very Good P - f) Internet Facilities Very Good P - g) Telephone Facilities Very Good P - h) Any Other Facilities Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) Yes P Use of Cleaning Materials Yes P Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel Yes - N 30. Any forcible occupation of room(s) Yes - N 31. Conclusion in Brief: There was no signboard of the hostel. One room was occupied by SAI Training Centre, for their office and 5 Dormitories as training centre for girls. There were girls from STC

21 who were staying there for more than 5 years. 5 Dormitories were available for hostellers. Food was only supplied to them. Garden is well maintained. 12. Miramar/Panaji Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Good P - d) Horticulture Poor - N 8. Food: a) Breakfast Not available Canteen closed b) Lunch c) Dinner d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities None - N g) Telephone Facilities Good P - h) Any Other Facilities 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen d) Lawns/Outside Area No P Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier 18. Beds Wooden or Iron 19. Comfort of Mattress Yes P -

22 20. Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area 26. Furniture for Hostellers in Dining area 27. Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: The Hostel is well located with good network of buses. There was no Warden/Assistant Warden. No Food arrangements because the Canteen and Dining area were closed. STATE: GUJARAT 13. Gandhinagar Status Positive(P) Negative(N) 1. Distance from the bus terminal 2 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Poor - N c) Social Area Good P - d) Horticulture Good P - 8. Food: a) Breakfast Good P - b) Lunch Good P - c) Dinner Good P - d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities Poor - N g) Telephone Facilities Good P -

23 h) Any Other Facilities 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Good P Presence of Safaiwala(s) Yes P Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement Yes P Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area 26. Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: There was no Receptionist. Warden was looking after the work of reception. Hostel building needs renovations such as wall plaster and painting etc. Poor electrification. Food was served from outside which was very expensive.

24 STATE: HARAYANA 14. Gurgaon 31. Conclusion in Brief: Questionnaire could not be filled up as the Hostel was locked and no staff/hostler was available. Even after waiting for more than one hour no body came. There is a sign board Office of The Youth Coordinator, Nehru Yuva Kendra Sangthan and Yuva Awas, Gurgaon, Ministry of Youth Affairs and Sports, Government of India. From outside, the hostel was very dirty. 15. Pipli/Kurukeshtra Status Positive(P) Negative(N) 1. Distance from the bus terminal 5 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast Poor - N b) Lunch Poor - N c) Dinner Poor - N d) Recreation Facilities Poor - N e) Security Poor - N f) Internet Facilities Poor - N g) Telephone Facilities Poor - N h) Any Other Facilities Poor - N 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking Yes P Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Bad - N

25 b) Toilets Bad - N c) Kitchen Bad - N d) Lawns/Outside Area Good P Presence of Safaiwala(s) Yes P Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress No - N 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker Yes P Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building Yes - N 29. Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: Almost everything is negative about this hostel. The premises is occupied by Nehru Yuva Kendra, Kurukshetra. The Coordinator of this organization is looking after the work, as Warden of Youth Hostel. Though there is a Safaiwala, he is not performing his duties properly. Whole Hostel is very dirty. Sewage problem is also there. Visitors are not properly attended. 16. Panchkula Status Positive(P) Negative(N) 1. Distance from the bus terminal 4.5 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Good P -

26 d) Horticulture Good P - 8. Food: a) Breakfast Very Good P - b) Lunch c) Dinner Very Good P - d) Recreation Facilities Poor - N e) Security Good P - f) Internet Facilities N/A g) Telephone Facilities Good P - h) Any Other Facilities 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Bad - N b) Toilets Bad - N c) Kitchen Good P - d) Lawns/Outside Area Bad - N 15. Presence of Safaiwala(s) Yes P Use of Cleaning Materials Yes P Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P -

27 31. Conclusion in Brief: Deputy Director (Sports) has the additional charge to look after the Hostel as a part-time Warden. He does not sit in Warden s Office. Receptionist was cooperative. Hostel s Lawn was rented to a marriage party and there was loud music going on up to 1 A.M.. No bolts inside the doors of bathrooms, no water in the wash basin taps. 17. Bhiwani Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Excellent P - 4. Impression about Hostel from inside Very Good P - 5. Welcome at Reception Counter Very Good P - 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Good P - d) Horticulture Very Good P - 8. Food: a) Breakfast b) Lunch c) Dinner d) Recreation Facilities e) Security Very Good P - f) Internet Facilities g) Telephone Facilities h) Any Other Facilities 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) Yes P -

28 16. Use of Cleaning Materials Yes P Dormitory Single or 2 -Tier 18. Beds Wooden or Iron 19. Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building Yes - N 29. Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: Office of Nehru Yuva Kendra is running from the Hostel. They have there Sign Board also. Food is not provided. STATE: HIMACHAL PRADESH 18. Bilaspur, Jabli Status Positive(P) Negative(N) 1. Distance from the bus terminal 5 Km P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter No - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Good P - d) Horticulture Good P - 8. Food: a) Breakfast No - N b) Lunch No - N

29 c) Dinner No - N d) Recreation Facilities No - N e) Security Poor - N f) Internet Facilities No - N g) Telephone Facilities No - N h) Any Other Facilities No - N 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers No - N 11. Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Yes P - b) Toilets Yes P - c) Kitchen No - N d) Lawns/Outside Area Yes P Presence of Safaiwala(s) No - N 16. Use of Cleaning Material(s) No - N 17. Dormitory Single or 2-Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress Poor - N 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building Yes - N 29. Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: In this hostel only on room is for Youth Hostel. Uncomfortable, dirty & unsafe. The other area or the Hostel Building is used by Nehru Yuva Kendra & Grameen Labs.

30 19. Dalhousie Status Positive(P) Negative(N) 1. Distance from the bus terminal 1 Km P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Excellent P - 4. Impression about Hostel from inside Very Good P - 5. Welcome at Reception Counter Good P - 6. Accommodation with facilities of bed-linen Very Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Very Good P - b) Bathrooms/Toilets Very Good P - c) Social Area Excellent P - d) Horticulture Very Good P - 8. Food: a) Breakfast Very Good P - b) Lunch N/A - - c) Dinner Very Good P - d) Recreation Facilities Very Good P - e) Security Good P - f) Internet Facilities Very Good P - g) Telephone Facilities Very Good P - h) Any Other Facilities N/A 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Yes - N b) Toilets No P - c) Kitchen Yes - N d) Lawns/Outside Area No P Presence of Safaiwala(s) No - N 16. Use of Cleaning Material(s) No - N 17. Dormitory Single or 2-Tier Both P Beds Wooden or Iron Both P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P -

31 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative Yes P Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: The hostel building, accommodation & staff are very good. In bathrooms water drainage need repairing. In between Bus-Stop to hostel there should be two three sign boards of the Hostel STATE: JAMMU & KASHMIR 20. Jammu Status Positive(P) Negative(N) 1. Distance from the bus terminal 10 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Poor - N 7. Cleanliness/Hygiene: a) Room/Dormitory Poor - N b) Bathrooms/Toilets Poor - N c) Social Area Poor - N d) Horticulture Good P - 8. Food: a) Breakfast No - N b) Lunch No - N c) Dinner No - N d) Recreation Facilities Good P - e) Security Good P - f) Internet Facilities No - N g) Telephone Facilities No - N h) Any Other Facilities No - N

32 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers No - N 11. Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean No - N 14. Anything Bad noticed about: a) Bathroom Yes - N b) Toilets Yes - N c) Kitchen Yes - N d) Lawns/Outside Area Yes - N 15. Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier No - N 18. Beds Wooden or Iron N/A 19. Comfort of Mattress N/A 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative No - N 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P Any forcible occupation of room(s) No P Conclusion in Brief: Hostel building from outside is very beautiful. However, there are no facilities available. No office of Warden, No Reception or Receptionist. 200 Students were staying there on floor accommodation. They were only provided with a Dari nothing else. The whole area, rooms, bathrooms were dirty, and with broken window-panes. 21. Kud/Udhampur Status Positive(P) Negative(N) 1. Distance from the bus terminal 4 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Poor - N

33 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Good P - c) Social Area Poor - N d) Horticulture Poor - N 8. Food: a) Breakfast No - N b) Lunch No - N c) Dinner No - N d) Recreation Facilities No - N e) Security Good P - f) Internet Facilities No - N g) Telephone Facilities No - N h) Any Other Facilities No - N 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers No - N 11. Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Wooden P Comfort of Mattress No - N 20. Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement Yes P Provision of a Locker No - N 23. Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area No - N 26. Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers No - N

34 28. Sign Board of any other office in Hostel Building No - N 29. Any body staying permanently in Hostel No - N 30. Any forcible occupation of room(s) No - N 31. Conclusion in Brief: Hostel is big and nice, but inside the forest. It is not properly maintained. There is a Warden but he stays in Jammu. If any group comes, he makes arrangement for them from there itself. Only Chowkidar is there, who is looking after the Hostel. There is no arrangement for food. Though we paid Rs 200 for one night, but no receipt was given. STATE: KARNATAKA 22. Hassan Status Positive(P) Negative(N) 1. Distance from the bus terminal 2.6 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Good P - 4. Impression about Hostel from inside Poor - N 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Good P - b) Bathrooms/Toilets Poor - N c) Social Area Good P - d) Horticulture Good P - 8. Food: a) Breakfast None - N b) Lunch None - N c) Dinner None - N d) Recreation Facilities None - N e) Security None - N f) Internet Facilities No - N g) Telephone Facilities Yes P - h) Any Other Facilities 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking Yes P -

35 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Yes - N b) Toilets Yes - N c) Kitchen N/A d) Lawns/Outside Area No P Presence of Safaiwala(s) No - N 16. Use of Cleaning Materials No - N 17. Dormitory Single or 2 -Tier Single P Beds Wooden or Iron Iron P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement No - N 21. Room Cloth hanging arrangement No - N 22. Provision of a Locker No - N 23. Was there a Warden or Assistant Warden No - N 24. Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area No - N 27. Interaction with other Hostellers No - N 28. Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel Yes - N 30. Any forcible occupation of room(s) No P Conclusion in Brief: There is a Warden in this Hostel namely Mr. M.N. Natarajan, but he was not available there. One Gardener is running and maintaining the hostel. No proper Reception at the entrance of the Hostel. The office room is located quite inside. Kitchen is spacious but no arrangement for cooking. For female inmates, arranging food from a distant place is a problem. 23. Mysore Status Positive(P) Negative(N) 1. Distance from the bus terminal 5 kms P - 2. Was it convenient to reach Hostel Yes P - 3. First Impression from outside Excellent P - 4. Impression about Hostel from inside Very Good P - 5. Welcome at Reception Counter Very Good P - 6. Accommodation with facilities of bed-linen Very Good P -

36 7. Cleanliness/Hygiene: a) Room/Dormitory Excellent P - b) Bathrooms/Toilets Excellent P - c) Social Area Very good P - d) Horticulture Very Good P - 8. Food: a) Breakfast Good P - b) Lunch Good P - c) Dinner Good P - d) Recreation Facilities Very Good P - e) Security Very Good P - f) Internet Facilities N/A g) Telephone Facilities Very Good P - h) Any Other Facilities 9. Presence of Receptionist Yes P Entry in Register of Hostellers Yes P Was Receipt issued automatically Yes P Was Receipt issued on asking N/A 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom No P - b) Toilets No P - c) Kitchen No P - d) Lawns/Outside Area No P Presence of Safaiwala(s) Yes P Use of Cleaning Materials Yes P Dormitory Single or 2 -Tier Single P Beds Wooden or Iron P Comfort of Mattress Yes P Bathroom - Cloth hanging arrangement Yes P Room Cloth hanging arrangement Yes P Provision of a Locker Yes P Was there a Warden or Assistant Warden Yes P Was Warden/Assistant Warden friendly & cooperative N/A 25. Cleanliness of Dining area Yes P Furniture for Hostellers in Dining area Yes P Interaction with other Hostellers Yes P Sign Board of any other office in Hostel Building No P Any body staying permanently in Hostel No P -

37 30. Any forcible occupation of room(s) No P Conclusion in Brief: Excellent Hostel, pleasant outdoor atmosphere, very well maintained, good hospitality. Good recreation. 24. Thirtharameshwar/Devengere Status Positive(P) Negative(N) 1. Distance from the bus terminal 40 kms - N 2. Was it convenient to reach Hostel No - N 3. First Impression from outside Very Good P - 4. Impression about Hostel from inside Very Good P - 5. Welcome at Reception Counter Poor - N 6. Accommodation with facilities of bed-linen Very Good P - 7. Cleanliness/Hygiene: a) Room/Dormitory Very Good P - b) Bathrooms/Toilets Good P - c) Social Area Very Good P - d) Horticulture Very Good P - 8. Food: a) Breakfast Poor - N b) Lunch Poor - N c) Dinner d) Recreation Facilities Poor - N e) Security Poor - N f) Internet Facilities Poor - N g) Telephone Facilities Poor - N h) Any Other Facilities 9. Presence of Receptionist No - N 10. Entry in Register of Hostellers Yes P Was Receipt issued automatically No - N 12. Was Receipt issued on asking No - N 13. Was the Bed Neat & Clean Yes P Anything Bad noticed about: a) Bathroom Yes - N b) Toilets Yes - N c) Kitchen Yes - N d) Lawns/Outside Area No P -