FMU 2016 Staff Satisfaction Survey Summary. February 2017
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- Rosalyn Caldwell
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1 FMU 16 Staff Survey Summary February 17
2 Overview Significant change in survey method Internal admin Survey Monkey Shorter Different Scale 657 responses (up %) 68% female Mt Gambier 1% Whyalla 2% 11 Currie St 13% City East 21% Mawson Lakes 26% City West 26% Magill 11%
3 Most Satisfied were most satisfied with Security Chauffeured Vehicles Porter 88% 88%
4 Least Satisfied were least satisfied with Food and Beverage Parking Cleaning 71% 74% 75%
5 1.% 9.% 8.% 7.% 83% Overall satisfaction with FMU Services 12 82% 14 88% 16 83% 6.% 5.% 4.% 3.%.% 1.%.% City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St
6 Service Categories
7 Bike Facilities Overall with Bike Facilities 35 38% % % % % City East City West Magill Mawson Lakes Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied. Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total 94 1.
8 Chauffeured Vehicles Overall with Chauffeured Vehicle Services 1 48% % 6 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied 1.26 Mostly Dissatisfied Somewhat Dissatisfied 3.79 Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
9 Cleaning Overall with Cleaning Services 16 85% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total 54 1.
10 FM Assist Enquiry Overall with FM Assist Support 16 75% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
11 Food and Beverage Overall with Food and Beverage Services 16 66% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
12 Grounds Overall with Grounds Services 1 71% % 6 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied. Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
13 Mail and Courier Overall with Mail and Courier Services 16 71% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total 56 1.
14 Maintenance Overall with Maintenance Services 16 83% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied 4.82 Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total 49 1.
15 Parking Overall with Parking Services 18 67% % % 58.% % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
16 Pool Cars Overall with Pool Car Services 6 45% % 3 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied. Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
17 Porter Overall with Porter Services 7 48% % % % % City East City West Magill Mawson Lakes Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied 1.45 Mostly Dissatisfied 1.45 Somewhat Dissatisfied 2.9 Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
18 Printing (Document Services) Overall with Printing Services 1 61% % 5 % % 1 % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied 2.6 Mostly Dissatisfied 3.91 Somewhat Dissatisfied 6.4 Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
19 Refurbishment and Building Projects Overall with Refurbishment and Building Projects % 79% % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St 1 4.6% Overall Description (n) (%) Completely Dissatisfied 2.75 Mostly Dissatisfied 8 3. Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
20 Retail Stores Overall with Retail Stores 16 58% % 8 % % % City East City West Magill Mawson Lakes Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
21 Room Bookings Overall with Room Booking Services 16 79% % 8 % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Room Bookings Description (n) (%) Completely Dissatisfied 1.19 Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
22 Security Overall with Security Services 16 88% % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied. Mostly Dissatisfied 4.75 Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
23 Signage Overall with Signage Services 1 76% % % % City East City West Magill Mawson Lakes Mt Gambier Whyalla 11 Currie St Overall Description (n) (%) Completely Dissatisfied 2.54 Mostly Dissatisfied Somewhat Dissatisfied Neither Satisfied or Dissatisfied Somewhat Satisfied Mostly Satisfied Completely Satisfied Total
24 Next Steps Review Feedback Identify Opportunities Prioritise Actions Implement Changes Review
25 For more information please contact FMU via our online feedback form es/contact-us/feedback/
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