Bombardier Customer Training

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1 Bombardier Customer Training Confirmation Package Dallas

2 Welcome! Thank you for choosing us as your training provider. As the OEM, we offer a comprehensive and cutting-edge training experience. We are proud to offer a training experience like no other. Our courseware is continuously updated with recent and advanced curriculum and delivered by the most competent Instructors: pilots and maintenance professionals of Bombardier aircraft who teach real world knowledge to complement your learning experience. We are confident that your time with us will be valuable and beneficial. To help optimize your stay with us, please review the attached document as it includes important information on TSA, accommodations, course information and other helpful services. If you have any questions concerning specific class information not covered in this package, do not hesitate to contact your Account Executive. Our entire staff is here to ensure you have the best training experience possible. We look forward to hosting you. The Management Team 2

3 Table of Contents Welcome 2 Training Agreements 4 Accommodations 4 United States Customs 5 Important Notices (Pilot Training) 6 Pilot Training & Checking - Special Requirements 7 Technical Training Information 8 eservices 9 Other Publications 10 Map 11 Training Center Contacts Training Center & Sales 12 Flight Training 13 Technical Training 14 Compliance Monitoring & Safety 15 Operational Support 16 3

4 Training Agreements Training Agreements Signing a training agreement ensures competitive pricing. If your company does not have a training agreement in place, please communicate with one of our Regional Sales Managers. Flight Training Paul Babino Regional Sales Manager Tel: Cell: Alice Badgett Regional Sales Manager USA Tel: Cell: Technical Training Helen Demopoulos Technical / Onsite Training Sales Tel: Rachel McNeill Contract Administrator - Flight Training Tel: Tailored Training If you have special training requirements or requests, please communicate them to your Account Executive and every effort will be made to meet all your training needs. Accommodations The Bombardier Training Center Concierge team would be most delighted to assist you with accommodations for your training in Dallas. For assistance with hotel arrangements and car rentals please contact our onsite concierge, Shelly Reid. You may reach Shelly by phone or . Please see contact information below: or Direct Phone: After hours phone: Fax:

5 United States Customs Visas & Invitation Letters Should you need a visa to enter the United States, we will provide you with an invitation letter. Please note that visa approval could take up to 60 days. Visit follow the steps to assist you to determine if you require a visa. It is important to verify with your embassy what type of visa will be required for your training. Whether it be a Student visa (M-1) for an Initial training or a Business visa for recurrent training, it is always best to verify with your Embassy. Invitation letters will be issued to customers when confirmed for training. In order to issue your invitation letter, please provide us with the following: - Copy of attendees passport (scanned and sent via ) - Location of the US Embassy where the attendee will be applying for a visa A full list of embassies is available at A full list of U.S. visa s is available at travel.state.gov/visa Not sure if you will need a visa? Please consult: travel.state.gov/visa For invitation letters & visa related questions, please contact your Account Executive. 5

6 Important Notices (Pilot Training) Pilot Training Documents To ensure you schedule appropriate training, we recommend you send your company Operational Proficiency Check (OPC) form to your Account Executive. If your company does not have the OPC form, you may use the Bombardier form we will provide you. On the first day of training, customers must present the following to Bombardier: Pilot License / Certificate Medical Certificate (if applicable) Valid Passport (for proof of citizenship) Visa (if applicable) Log Book for the issuance of the first Type Rating of a pilot and/or for the issuance of his/her first FAA ATP If an Operational Proficiency Check (OPC) is to be conducted, please present your OPC form to our Synthetic Flight Examiner (SFE) for completion IACRA: For Non-USA Residents Attending an Initial Type Training FAA certificates are generally issued via IACRA. Click here for IACRA enrollment. Crew Pairing If you are attending class not as a crew, you will be paired in accordance with the National Regulatory Authority under which you are receiving certification and/or licensing. A FAA Part 91 customer attending class alone (not as a crew) may be paired with a FAA Part 135 pilot. In such cases, the student will be briefed on Day 1 of training. 6

7 Pilot Training & Checking Special Requirements Check Ride (Practical Test) It is the responsibility of the operator to arrange for a Transport Canada Regional Inspector or approved check pilot to conduct any check ride that may be required by his/her company s operations manual. Type Rating Approved Training Organization (ATO) - (EASA Only) Training is conducted under the Bombardier Approved Training Organization (ATO). Pre-entry requirements for an ATO are: 100 hours PIC Valid multi-engine instrument rating Completion of a multi-crew cooperation course (MCC) or a current type rating on a multi-crew aircraft, and Successful completion of the ATPL theoretical knowledge exams. FAA Guidance on Using Operator-Developed Checklists 14 CFR Part 91 and 125 pilots seeking training and/or checking utilizing operator-developed checklists that differ from the Training Center s approved courseware may have these checklists accepted as approved curriculum courseware for recurrent training and/or checking. The operator must provide the Training Center with a copy of the checklist and a written statement indicating that the operator has determined that the submitted checklist meets the following performance standards: 1. The checklist satisfies the requirements of 14 CFR Part 91; 2. The checklist is appropriate to the equipment in which the operator s pilots are being trained and/or checked; 3. Areas of differences from the recurrent version of the manufacturer s checklist and the current checklist in the accepted curriculum are documented; 4. The operator attests that he/she has determined that an equal or higher level of safety is established through use of the submitted checklist. Note: Sample letters will be provided upon request The operator s checklist, accompanying statements and summary of differences must be provided to Bombardier Training Center, 15 days prior to training/checking to allow us to document that the instructors and TCE s are operationally knowledgeable with the provided checklist. 7

8 Technical Training Information Training Schedule Class introduction will typically begin at 08:00 on Day 1. During that session, program updates will be provided, schedules will be distributed and training requirements will be reconfirmed. Maintenance: EASA & CAAC Training Your passport is required and should be brought to the Training Center on your first day of training. Safety Shoes & Safety Glasses for Aircraft Visits Customers attending B1 or B2 training with Practical must bring their own pair of safety shoes. Occupational Health and Safety regulations at Bombardier facilities mandate that safety shoes (steel toe) and safety glasses are to be worn by all persons while in production areas. Safety shoes (steel toe) can be purchased while in Dallas for an approximate cost of $130 USD. Please see Customer Service for further information. A new pair of safety glasses is provided by the Training Center for your use. However, you may prefer to bring your own pair of prescription safety glasses as the pairs provided might not fit over all types of eye glasses. 8

9 eservices elearning & Publications A one-year subscription to the Bombardier Customer Training web portal is provided as part of your training experience. A one-stop shop for all your courseware, the portal provides easy access to a library of elearning courses, training epublications and reference documents. Your portal login information will be automatically sent via two weeks prior to your course start date. elearning elearning courses can be completed at your own pace and are available for review at any time. A certificate of completion is available upon satisfactory completion of each course; copies of certificates for past course completions will remain available in your portal profile. For more information regarding the elearning courses available to you, visit elearning App for ipad Bombardier Customer Training s award winning elearning is now available on the ipad: Download the App epublications Electronic versions of your Training Publications and reference documents are available to download for offline viewing on your laptop or tablet device. Use a PDF document viewer to highlight and take notes. Important note regarding your Training Publications: Training publications are for training purposes only. Always refer to operational / technical publications when operating an aircraft. eservices Support For support and troubleshooting, please contact the Bombardier Customer Training eservices team: U FIRST / (North America) (International) 9

10 Other Publications Complimentary Subscriptions You are eligible to receive a one-year subscription to Professional Pilot and Aviation International News. Subscription forms can be found in your day one Welcome Package or upon request. Shipping of Training Manuals At the end of your course, your training material can be shipped home to you. To use this service, please complete a Shipping Request Form (provided on the first day of class) and provide the account number of your preferred courier company or a credit card. 10

11 Area Map Training Center 2929 West Airfield Drive DFW Airport, TX

12 Training Center Contacts Training Center Training Center - Dallas 2929 West Airfield Drive DFW Airport,, TX USA Tel: Toll free: Training Center Management Philippe Alessandrini General Manager - Customer Training Tel: Cell: Edgar Guntermann Manager - Instructional Systems & Montreal Site Tel: Cell: Sales Alain Guimond Manager - Sales Tel: Cell: Paul Babino Regional Sales Manager Tel: Cell: Alice Badgett Regional Sales Manager - USA Tel: Cell: Helen Demopoulos Technical Training Sales Tel: Rachel McNeill Contract Administrator - Flight Training Tel:

13 Flight Training Contacts Flight Training Management Gene Haggerty Manager - Flight Training Business Aircraft Tel: Cell: Challenger Timothy Clarke Chief Instructor - Challenger 300/350 Tel: Marguerite Mussared Account Executive - Challenger 300/350 Tel: Jeff Quebe Chief Instructor Pilot - Challenger 604/605 Tel: Cell: Phyllis Bradshaw Account Executive - Challenger 604/605 Tel: Global Chad Tate Chief Instructor Pilot - Global Vision 6000 Tel: Cell: B. Nivens Account Executive - Global Vision 6000 Tel: Learjet Chris Bailey Chief Instructor Pilot - Learjet 40/45 & 70/75 Tel: Cell: Ester Dill Account Executive - Learjet 40/45 & 70/75 Tel:

14 Technical Training Contacts Technical Training Management James Kramm Manager - Technical Training Tel: Cell: Learjet & Challenger Adam Roberts Chief Instructor - Technical Training Tel: Cell: Julie Shiles Account Executive - Technical Training Tel:

15 Compliance Monitoring & Safety Contacts Rex Williams Manager - Compliance Monitoring & Safety Tel: Cell: Adam Wolf Chief of Standards Tel: Kathryn Askins Supervisor - Documentation & Records Tel: Flight Training Records Carol Hill Records Administrator - Global Vision & Learjet TSA Administrator Tel: Carol Martin Records Administrator - Challenger 604/605 Tel: Byron Wilks Documentation Coordinator M1 Visa - Principal Designated School Official (PDS0) Tel: Amy Fathe-Aazam Records Administrator - Challenger 300/350 Tel: Technical Training Records Theresa Coleman Records Administrator - Technical Training Tel: Bombardier Customer Training is committed to providing accurate and timely documents to validate your training/certification. Once your training is complete, we conduct a thorough audit of all official administrative documents to ensure quality and accuracy. Your official training documents will normally be sent within five business days, unless required sooner by your National Regulatory Authority. A copy of FAA documents can be provided prior to departure if requested in advance. 15

16 Operational Support Franco Pietracupa Chief - Customer Liaison Pilot Business Aircraft Montreal, QC Tel: Cell: Challenger Stephane Aumont Customer Liaison Pilot - Challenger 600 Series Montreal, QC Tel: Cell: Etienne Cote Customer Liaison Pilot - Challenger 300 Series Montreal, QC Tel: Cell: Global Rainer Hau Customer Liaison Pilot - Global Series Montreal, QC Tel: Cell: Mike Jephcott Customer Liaison Pilot - Global Series Montreal, QC Tel: Cell: Learjet KC Carlson Customer Liaison Pilot - Learjet Series Wichita, KS Tel: Cell: Strategically located around the world, Customer Liaison Pilots (CLP) provide customers with hands-on flight support and respond to operational performance issues, concerns and questions. Bombardier customers benefit from a common point of contact for all their operation fleet issues - one of the many ways we put our customer first. For more information, please visit customerservices.aero.bombardier.com 16

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