Bombardier Customer Training

Transcription

1 Bombardier Customer Training Confirmation Package Montreal

2 Welcome! Thank you for choosing us as your training provider. As the OEM, we offer a comprehensive and cutting-edge training experience. We are proud to offer a training experience like no other. Our courseware is continuously updated with recent and advanced curriculum and delivered by the most competent Instructors: pilots and maintenance professionals of Bombardier aircraft who teach real world knowledge to complement your learning experience. We are confident that your time with us will be valuable and beneficial. To help optimize your stay with us, please review the attached document as it includes important information on TSA, accommodations, course information and other helpful services. If you have any questions concerning specific class information not covered in this package, do not hesitate to contact your Account Executive. Our entire staff is here to ensure you have the best training experience possible. We look forward to hosting you. The Mangement Team 2

3 Table of Contents Welcome 2 Training Agreements 4 Accommodations 4 Canadian Customs 5 Important Notices (Pilot Training) 6 Pilot Training & Checking - Special Requirements 7 Technical Training Information 8 eservices 9 Other Publications 10 Map 11 Training Center Contacts Training Center & Sales 12 Flight Training 13 Technical Training 14 Compliance Monitoring & Safety 15 Operational Support 16 3

4 Training Agreements Training Agreements Signing a training agreement ensures competitive pricing. If your company does not have a training agreement in place, please communicate with one of our Regional Sales Managers. Flight Training Paul Babino Regional Sales Manager Tel: Cell: paul.babino@aero.bombardier.com Alice Badgett Regional Sales Manager USA Tel: Cell: alice.badgett@aero.bombardier.com Technical Training Helen Demopoulos Technical / Onsite Training Sales Tel: helen.demopoulos@aero.bombardier.com Rachel McNeill Contract Administrator - Flight Training Tel: rachel.mcneill@aero.bombardier.com Tailored Training If you have special training requirements or requests, please communicate them to your Account Executive and every effort will be made to meet all your training needs. Accommodations The Bombardier Training Center Concierge team would be most delighted to assist you with accommodations for your training in Montreal. To see our Montreal preferred hotel listing please visit: For any questions, please contact: Customer Service Tel: conciergeyul@aero.bombardier.com 4

5 Canadian Customs Visas & Invitation Letters Should you need a visa to enter Canada, we would be happy to provide you with an invitation letter. Visit and follow the steps to assist you to determine if you require a visa. Invitation letters will only be issued to customers when confirmed for a training session. Please note: a work permit is not required for training, your application must be for a Temporary Visitor visa. In order to issue your invitation letter, please provide us with the following: - Copy of attendees passport (scanned and sent via ) - Location of the Canadian Embassy where the attendee will be applying for a visa A full list of embassies is available at Not sure if you require a visa? Please consult Electronic Travel Authorization (ETA) Starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eta). Exceptions include U.S. citizens and travelers with a valid visa. To apply for an eta or read about the changes and how they may affect you please consult the official site: For invitation letters and visa or eta related questions, please contact your Account Executive. 5

6 Important Notices (Pilot Training) Distant Learning & Training Requirements Prior to your arrival: 1. Complete all MANDATORY courses. 2. Present your certificates to your instructor. Special requirements for GLOBAL EXPRESS XRS / 5000 RECURRENT ON-LINE TRAINING 1. Your presence is required three (3) hours before the start of your first simulator session. 2. Have your passport, medical, licenses or certificates and pertinent documents available. 3. A comprehensive examination will be administered onsite to ensure that the important points from each module have been learned. Pilot Training Documents To ensure you schedule appropriate training, we recommend you send your company Operational Proficiency Check (OPC) form to your Account Executive. If your company does not have the OPC form, you may use the Bombardier form we will provide you. On the first day of training, customers must present the following to Bombardier: Pilot License / Certificate Medical Certificate (if applicable) Valid Passport (for proof of citizenship) Visa (if applicable) Log Book for the issuance of the first Type Rating of a pilot and/or for the issuance of his/her first FAA ATP If an Operational Proficiency Check (OPC) is to be conducted, please present your OPC form to our Synthetic Flight Examiner (SFE) for completion IACRA: For Non-USA Residents Attending an Initial Type Training FAA certificates are generally issued via IACRA. Click here for IACRA enrollment. Crew Pairing If you are attending class not as a crew, you will be paired in accordance with the National Regulatory Authority under which you are receiving certification and/or licensing. A FAA Part 91 customer attending class alone (not as a crew) may be paired with a FAA Part 135 pilot. In such cases, the student will be briefed on Day 1 of training. 6

7 Pilot Training & Checking Special Requirements Check Ride (Practical Test) It is the responsibility of the operator to arrange for a Transport Canada Regional Inspector or approved check pilot to conduct any check ride that may be required by his/her company s operations manual. Type Rating Approved Training Organization (ATO) - (EASA Only) Training is conducted under the Bombardier Approved Training Organization (ATO). Pre-entry requirements for an ATO are: 100 hours PIC Valid multi-engine instrument rating Completion of a multi-crew cooperation course (MCC) or a current type rating on a multi-crew aircraft, and Successful completion of the ATPL theoretical knowledge exams. FAA Guidance on Using Operator-Developed Checklists 14 CFR Part 91 and 125 pilots seeking training and/or checking utilizing operator-developed checklists that differ from the Training Center s approved courseware may have these checklists accepted as approved curriculum courseware for recurrent training and/or checking. The operator must provide the Training Center with a copy of the checklist and a written statement indicating that the operator has determined that the submitted checklist meets the following performance standards: 1. The checklist satisfies the requirements of 14 CFR Part 91; 2. The checklist is appropriate to the equipment in which the operator s pilots are being trained and/or checked; 3. Areas of differences from the recurrent version of the manufacturer s checklist and the current checklist in the accepted curriculum are documented; 4. The operator attests that he/she has determined that an equal or higher level of safety is established through use of the submitted checklist. Note: Sample letters will be provided upon request The operator s checklist, accompanying statements and summary of differences must be provided to Bombardier Training Center, 15 days prior to training/checking to allow us to document that the instructors and TCE s are operationally knowledgeable with the provided checklist. 7

8 Technical Training Information Training Schedule Class introduction will typically begin at 08:00 on Day 1. During that session, program updates will be provided, schedules will be distributed and training requirements will be reconfirmed. Maintenance: EASA & CAAC Training Your passport is required and should be brought to the Training Center on your first day of training. Safety Shoes & Safety Glasses for Aircraft Visits Customers attending B1 or B2 training with Practical must bring their own pair of safety shoes. Occupational Health and Safety regulations at Bombardier facilities mandate that safety shoes (steel toe) and safety glasses are to be worn by all persons while in production areas. Safety shoes (steel toe) can be purchased while in Montreal for an approximate cost of $130 CAD. Please see the concierge for more information or A new pair of safety glasses is provided by the Training Center for your use. However, you may prefer to bring your own pair of prescription safety glasses as the pairs provided might not fit over all types of eye glasses. 8

9 eservices elearning & Publications A one-year subscription to the Bombardier Customer Training web portal is provided as part of your training experience. A one-stop shop for all your courseware, the portal provides easy access to a library of elearning courses, training epublications and reference documents. Your portal login information will be automatically sent via two weeks prior to your course start date. elearning elearning courses can be completed at your own pace and are available for review at any time. A certificate of completion is available upon satisfactory completion of each course; copies of certificates for past course completions will remain available in your portal profile. For more information regarding the elearning courses available to you, visit elearning App for ipad Bombardier Customer Training s award winning elearning is now available on the ipad: Download the App epublications Electronic versions of your Training Publications and reference documents are available to download for offline viewing on your laptop or tablet device. Use a PDF document viewer to highlight and take notes. Important note regarding your Training Publications: Training publications are for training purposes only. Always refer to operational / technical publications when operating an aircraft. eservices Support For support and troubleshooting, please contact the Bombardier Customer Training eservices team: training@aero.bombardier.com U FIRST / (North America) (International) 9

10 Other Publications Complimentary Subscriptions You are eligible to receive a one-year subscription to Professional Pilot and Aviation International News. Subscription forms can be found in your day one Welcome Package or upon request. Shipping of Training Manuals At the end of your course, your training material can be shipped home to you. To use this service, please complete a Shipping Request Form (provided on the first day of class) and provide the account number of your preferred courier company or a credit card. 10

11 11 Area Map

12 Training Center Contacts Training Center Training Center - Montreal 8575 Cote-de-Liesse Saint-Laurent, QC H4T 1G5 Canada Tel: Toll free: Training Center Management Edgar Guntermann Manager - Instructional Systems & Montreal Site Tel: Cell: edgar.guntermann@aero.bombardier.com training@aero.bombardier.com Sales Alain Guimond Manager - Sales Tel: Cell: alain.guimond@aero.bombardier.com Paul Babino Regional Sales Manager Tel: Cell: paul.babino@aero.bombardier.com Alice Badgett Regional Sales Manager - USA Tel: Cell: alice.badgett@aero.bombardier.com Helen Demopoulos Technical Training Sales Tel: helen.demopoulos@aero.bombardier.com Rachel McNeill Contract Administrator - Flight Training Tel: rachel.mcneill@aero.bombardier.com 12

13 Flight Training Contacts Flight Training Management Colette Menasce Manager - Flight Training Tel: Cell: colette.menasce@aero.bombardier.com Challenger Robert Foucault Chief Instructor Pilot - Challenger 300/350 Tel: Cell: robert.foucault@aero.bombardier.com Marie Lyne Trudeau Chief Instructor Pilot - Challenger 605/650 Tel: Cell: marie.lyne.trudeau@aero.bombardier.com Josephine El-Khodr Account Executive - Challenger 300/350 Tel: josephine.el-khodr@aero.bombardier.com Barbara Wasilewski Account Executive - Challenger 605/650 Tel: barbara.wasilewski@aero.bombardier.com Global Domenic Di Iorio Chief Instructor Pilot - Global XRS & VIsion Tel: ext Cell: domenic.di.iorio@aero.bombardier.com Amelie Lecompte Account Executive - Global Vision/XRS Tel: amelie.lecompte@aero.bombardier.com Michel De Lamirande Chief Instructor - Global 7000 Tel: ext michel.de.lamirande@aero.bombardier.com CSeries Norman Hills Chief Instructor Pilot - CSeries Tel: Cell: norman.hills@aero.bombardier.com Joleen Dignard Account Executive - CSeries Tel: joleen.dignard@aero.bombardier.com 13

14 Technical Training Contacts Technical Training Management James Kramm Manager - Technical Training Tel: Cell: james.kramm@aero.bombardier.com Challenger Daniel St. James Chief Instructor - Technical Training Tel: Cell: dan.st-james@aero.bombardier.com Stephanie Jodoin Account Executive - Challenger Tel: stephanie.jodoin@aero.bombardier.com Global Donald Gill Chief Instructor - Technical Training Tel: Cell: donald.gill@aero.bombardier.com Maria Capozi Account Executive - Global Tel: maria.capozi@aero.bombardier.com 14

15 Compliance Monitoring & Safety Contacts Rex Williams Manager - Compliance Monitoring & Safety Tel: Cell: rex.williams@aero.bombardier.com Andrew Price Chief of Standards Tel: Cell: andrew.price@aero.bombardier.com Marie Bouliane Regulatory Compliance - Standards Tel: marie.bouliane@aero.bombardier.com Challenger Edeliz Avila Mota Compliance - Regulatory Administrator Challenger 300/350 Tel: ext edeliz.avila@aero.bombardier.com Renee Beausoleil Compliance - Regulatory Administrator Challenger 604/605 Tel: ext renee.beausoleil@aero.bombardier.com Global Lise Richard Compliance - Regulatory Administrator Global Tel: lise.richard@aero.bombardier.com Paola Di Bello Compliance - Documentation Coordinator & TSA Administrator Tel: ext paola.di.bello@aero.bombardier.com Technical Training Records Nancy Dooley Records Administrator - Technical Training Tel: ext nancy.dooley@aero.bombardier.com Bombardier Customer Training is committed to providing accurate and timely documents to validate your training/certification. Once your training is complete, we conduct a thorough audit of all official administrative documents to ensure quality and accuracy. Your official training documents will normally be sent within five business days, unless required sooner by your National Regulatory Authority. A copy of FAA documents can be provided prior to departure if requested in advance. 15

16 Operational Support Franco Pietracupa Chief - Customer Liaison Pilot Business Aircraft Montreal, QC Tel: Cell: franco.pietracupa@aero.bombardier.com Challenger Stephane Aumont Customer Liaison Pilot - Challenger 600 Series Montreal, QC Tel: Cell: stephane.aumont@aero.bombardier.com Etienne Cote Customer Liaison Pilot - Challenger 300 Series Montreal, QC Tel: Cell: etienne.cote@aero.bombardier.com Global Rainer Hau Customer Liaison Pilot - Global Series Montreal, QC Tel: Cell: rainer.hau@aero.bombardier.com Mike Jephcott Customer Liaison Pilot - Global Series Montreal, QC Tel: Cell: mike.jephott@aero.bombardier.com Learjet KC Carlson Customer Liaison Pilot - Learjet Series Wichita, KS Tel: Cell: kc.carlson@aero.bombardier.com Strategically located around the world, Customer Liaison Pilots (CLP) provide customers with hands-on flight support and respond to operational performance issues, concerns and questions. Bombardier customers benefit from a common point of contact for all their operation fleet issues - one of the many ways we put our customer first. For more information, please visit customerservices.aero.bombardier.com 16